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6.2

Overall Score

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Duffy Cypress, TX

Our family have been with Verizon for 14 years with outstanding service throughout this time. We have purchased too many phones to list, lol. Each time we have visited a Verizon store, we leave the store completely satisfied with the absolutely fab service and of the equipment is the tops. Regards, Jerald Vascoe

3 years ago

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auntycathy Virginia Beach, VA

I’ve been with Verizon Wireless for nearly 30 years and have always been happy. Sure there have been a couple of irritations over the years but nothing that their customer service agents weren’t able to help me with. Now that they’ve added an over-50 plan, I have no reason to go anywhere else.

3 years ago

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Kris Kehe Houston, TX

Verizon is a great wireless company that provides great cell service. Anytime we had questions on our service it was either answered on our bill or on their website. If we had any other issues the local store was able to answer our questions.

3 years ago

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Mim Lauj Hudson, WI

I have been with Verizon for 10+ years. Service coverage has always been the main reason I've stayed with them. I'm in the Midwest where cell coverage gets dicey when we are out camping or hunting/fishing. Where other carriers lose connectivity Verizon coverage has prevailed. The only reason it's a 4 star review is that they are expensive and I prefer in person sales help but there's a disconnect with what the sales person says and what actually happens to my account online afterwards. I've never had a billing issue.

3 years ago

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DMSRobinM Minneapolis, MN

Love Verizon! I've been with them for years. Just wish that I could get a FREE phone upgrade to iPhone 12 mini for renewing my contract! :) Verizon recently upgraded my service, and that upgrade REDUCE my monthly cost by 25%!!!! Yay, Verizon!

3 years ago

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Lora Thomas Denton, TX

I’ve had no problems with Verizon cell service. When traveling I have no problem with connectivity but others with me complain of problems with their service providers which are not Verizon. I also like the Verizon app. It’s easy to navigate and pay my bill.

3 years ago

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jedimvma Tysons Corner, VA

I was a verizon user for at least 5 years, with my aunt. i love the service. i had the best service and i often miss it, as i'm currently with a different provider because they have lower prices and i can no longer afford verizon. my only complaint with verizon was unexpected charges. i dreaded upgrading my phone because there was always extra charges, other than the ones i was aware would come up with phone upgrades.

3 years ago

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Rodney Shaffer Florence, KY

I've been a long time Verizon customer - over 15 years. The service is great. I rarely have dropped call regardless of my location. I'm always amazed when friends or family have to walk outside to get calls - in our home or their own. I never have to worry about that. My only issue is the ever increasing prices and plans. As a couple that doesn't use a lot of data, it doesn't seem worth the additional expense. However, I understand we're paying for the quality & great coverage.

3 years ago

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George Lowe Plano, TX

I love the customer service, affordability, and product offerings. Suburban service coverage is patchy at best, which is concerning. I live outside of Dallas and there are very heavily populated areas in visual view of cell towers( less than .5 miles) and zero cellular data. I have been a customer since the Cellular One days in Central and Southeast Michigan.

3 years ago

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Rhonda Earhart , VA

I have been a Verizon customer for over 20 years. They have consistently reliable service no matter where you are. Whenever I have needed to change my plan, their customer service department always looks for ways to save me money which is greatly appreciated.

3 years ago

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Vic Omaha, NE

I've been with Verizon for over 10 years now. I like my current plan; one thing I like is that they're dependable, and don't keep increasing their price. Also, their network coverage is very good. Sometimes customer service is great and sometimes not so great.

3 years ago

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Judy D Gill Evans, GA

Service is virtually always good, usually excellent. Customer service is excellent. I've had no major problems with Verizon through many years of service. They are just expensive but customer service always works with me to find a way to lower my cost.

3 years ago

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R & R from Maine Lewiston, ME

I have loved the Verizon services for several years now, and I feel like it is an easy company to work with. Recently upgraded my phone, thru Best Buy, and that was relatively painless --- except of course for the new monthly phone purchase amount!

3 years ago

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Ann Richards Westerly, RI

I've had Verizon for my cell and cable services for over 10 years. I pay more, but what is that saying? You get what you pay for? Its so true in this case. I know many people who have the same phone as I do but have a different provider and don't like it. I try to tell them it isn't the phone its their provider thats the problem. Because I have never had a bad thing to say about Verizon. Thank you

3 years ago

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Matt Markin Kearney, NE

I can only rate Verizon 4 of 5 due to the higher prices then I would normally be comfortable with paying, but the service is phenomenal throughout any area I have been. so, with that being said I would say very solid company with good support, if ever needed...I said go for it, buy a bunch of phones and get a bunch of Lines and get the whole family binging on Netflix just trying to find the unlimited Sweet spot!

3 years ago

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Kelly Tinkham Oklahoma City, OK

I damaged my phone and went to the store for advice and to see about getting a replacement. The sales rep was very helpful and provided me with the options available to get a new phone the fastest way possible. I received my replacement within 2 days

3 years ago

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An'iya HG ,

I'm very happy with the service this time around. I've had Verizon a few times over the years and there have been issues with paying for the service w/o actually being able to use it due to location - and then denying there was a break in service. That was ugly but this time, super friendly and helpful. I'm pleased so far.

3 years ago

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Sunil Taori Fairfax, VA

I switched to Verizon last year after being with for over 10 years AT&T. I was frustrated initially as there were glitches with receiving the promotional discounts. Once resolved, I had no issues with their coverage or service. Most importantly, the bill has stayed constant to what was promised.

3 years ago

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Virginia Smith Dallas, TX

I get excellent coverage here where others with other companies are not so fortunate. Prices are competitive and the selection of phones is excellent. I have had Verizon for 7 years now and recommend them to everyone and see no chance at all that I will ever change.

3 years ago

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Keith Anderson Henderson, NV

I've been with Verizon for about 15 years now. Their service is good their coverage for phones is excellent their price is a little bit more monthly than the other companies but probably worth it because of the excellent coverage I've never had drop calls although I've traveled pretty much every one of the 10 states on the west part of the United States

3 years ago

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Brittany Alshawy Colorado Springs, CO

Good quality for the most part. There are areas where the devices do not work even though they claim they should. Also, I need an extender at my house. But at least they provide that. Overall, they seem to be fair. They have payment arrangements to help out in a bind, good customer services rep, and plenty of locations to visit. Good quality, again.

3 years ago Edited September 14, 2021

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Jim Ballantyne Slidell, LA

I have been with Verizon from their Radiophone days, over 25 years. Their service and quality has continued to improve throughout our relationship. The service at the Verizon stores is outstanding and their willingness to help is its evidence. Th plans they offer might not be the cheapest, but the service makes up for the extra cost.

3 years ago

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Janie Avery-Rivas Downey, CA

I have been a customer of Verizon for more than 15 years. I stay with them because the provide the best service for the money. Their customer service is terrific and their perks are good also. I will not change providers. I recommend them to everyone that are shopping for better service.

3 years ago

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Ann Mom Matthews, NC

Verizon Wireless provides amazing coverage, and good clear connections. I have only ever found one area while traveling that had no bars and no service. Customer service is also very good. Overall Verizon is a great carrier, but also comes with a really high price tag. Unless you demand 100% coverage and travel to areas where coverage is iffy, I would say the price of even their most competitive contract is outrageous.

3 years ago

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Michael , IL

I loved Verizon so much for so long. Even used them traveling overseas. But the local tower that serviced our house had some issues and I called every week for 5 months to report an outage because it would barely send texts, data was out of the question. We had 59mbps download speeds from this same tower before the issues happened. I couldn't pay them $300 a month to only be able to send texts. ATT has since can't through and installed new towers through our whole county. We live in a town of 300 people have speeds that exceed 100mbps download over the cell tower. You can't even get home internet in our area. But this cell signal powers our whole home internet use now and couldn't be happier.

3 years ago

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Sean McNulty Naperville, IL

Verizon is by far the best cell phone company I have used. The service area is excellent, I travel a lot and have never been unavailable to get service. They are a bit pricey compared to other carriers, but in my opinion the added cost is worth it for the extended coverage area.

3 years ago

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Tricia W. ,

Best coverage available! Even for remote areas such as Wyoming, where other carries have no coverage. Is a bit more expensive than other carriers, but having peace of mind that I will have service where ever I travel, is worth it

3 years ago

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Lynda Wilson Westchester, IL

I love Verizon! It's the only company that gives my daughters service in their high school, and I usually get service while camping in remote areas. The customer service in the stores is outstanding. I've tried getting a lower cost through Sprint and T-Mobile, and they can't beat it by more than 10%!

3 years ago

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Phil Carriere Cambridge, IA

Coverage is the best. Never seem to have a dropped call or bad reception. They have worked with me on several occasions to work out cost cutting plans for my family and my self. Why go with anyone else when the best is right here.

3 years ago

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Romeo Toledo, OH

Neccessary evil lol. I'm giving this company a 4 star. I'm a pilot, I can honestly say in the US I can get service anywhere. In fact I have yet to find a place (in the US) that I dont and someone else does. That being said you pay for it. Higher prices and the fact that Verizon slows your data after a limit is why I'd give 4 stars. Otherwise customer service is normally great, no lines in the real stores usually and just about always have the equipment you want to get.

3 years ago

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J.T. Engel Beaver, PA

For the most part I think Verizon is the best cell service available. They can jack their prices up at times and elevate costs where other providers can keep them down but the service does not compare so it becomes a trade off. since i have been a customer for some time they give me discounts which help then they find little ways to inflate the cost again later. so i pay over $155 for 3 lines for unlimited coverages.

3 years ago

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Susan Bray Denver, CO

Customer over 20 years! Great Prices! Complete phone service - unlimited calls, unlimited texts, no long distance charges within contnenta U.S. Excellent access to service in most of the country, though a bit sporadic in Denver, Colorado. Inexpensive unlimited monthly plans when my kids traveled overseas! Company forgave charges when my son made an error in leaving his phone on driving through Canada. I have 5 family phone Lin and a tablet on my service. I wish some of the medical alert systems would utilize Verizon as wel as AT&T! Then it would be 6 stars out of 5!

3 years ago

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Dale Mayfield New Braunfels, TX

We are both senior citizens and we enjoy the coverage with Verizon, but the monthly cost is quite high when comparing to other phone service companies. But since most of our extended family use Verizon, we will likely remain customers.

3 years ago

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Vantresa Scott Annapolis, MD

Verizon wireless is the best mobile service hands down. I left them 2 years ago for AT&T and that was a huge mistake. When my contract is over this year, I will return to Verizon. They have the best coverage by far! I was a customer for over 20 years

3 years ago

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pepsi173 Monroeville, PA

I have Verizon for my mobile phone service and I like there programs and what they offer. I do not pay for the service directly since I am on a family program with my niece but I do appreciate that I don't have to run to a store to load up minutes and pay in advance .

3 years ago

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Yeisha New York, NY

This is a great company. The customer service is one of the best that I’ve ever encountered. The phone device is great, no complaints here. The pricing has gotten better over the last couple of years. This company is #1 of my top 2 phone service that I have and would use.

3 years ago

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Victoria Kalyne Bennette McMinnville, OR

I have been using Verizon for 10 years now and I have had the best experience with the service for the lowest prices. Compared to my friends and family who use other service providers I have always had the lowest prices for the best coverage and I am thankful and appreciative of what Verizon has to offer.

3 years ago

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Sabrina Richardson San Leandro, CA

I have been with Verizon since I was 16 years old. I have gone through many different phones and plans. Verizon customer service has been wonderful. When I fell into hard times, Verizon was very understanding and worked with me regarding bill payments. Once I got married, I even turned my husband over to Verizon from AT&T.

3 years ago

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Alejandro DE Jesus San Antonio, TX

Verizon's staff is composed of very professionally trained people who look after their clients in a friendly manner. I recently upgraded my phone and their service was impeccable. I was likewise impressed at promos that I didn't know about, but which they offered me.

4 years ago

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Gordon Georgetown, TX

We lived in a marginally rural area near Seattle where cell coverage could be spotty. Verizon was the only 3-Bar provider in town as it were and was always LTE available. Halfway into my experience they rewrote my contract as a Veteran for unlimited/unlimited service and saved me some money as well. Couldn't have asked for better service.

4 years ago

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Susan Beatini Park Ridge, NJ

I have had a Verizon Wireless account since 2001 and throughout the past 19 years, I have upgraded the cell phones on the account as technology has improved as well as the result of loss, theft, and damaged phones along the way. Customer service personal are always pleasant and efficient making any changes or issues problem free.

4 years ago

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AJ & Maria Ferguson Riverton, UT

Verizon is the best! My husband travels extensively throughout Utah and my parents live in the country. We have always had good reception, when others have not. They were great to work with when we had to make an account change as well.

4 years ago

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Greg West Valley City, UT

Our home is located down the hill from cell towers which makes cell reception challenging. Our children who have other carriers have great difficulty with cell service. Verizon works very well so we will be sticking with it even though it is a little pricier than some of the other carriers.

4 years ago

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Robert Wilson Rockville, MD

I switched to Verizon about 6 months ago from a rival. They had an excellent deal to get the latest version of the iPhone 11 Pro Max for full price and another iPhone for free. We signed up a family of four to Verizon cell service. First thing I found is I was able to finally get reception in my office at work without having to walk near a window. What a relief that is. I also now get account sign in texts much quicker than before.

4 years ago

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Mike Ika West Valley City, UT

My cell phone provider for my work cell phone is Verizon. I love the cell coverage from Verizon. There are lots of places I go where I will have full bars of cell coverage on my Verizon phone while my T-Mobile phone shows “no service.” The biggest draw back for me about Verizon is the price. I would love to have the price I pay with T-Mobile combined with the cell coverage of Verizon. That would be a definite 5 stars. I’m glad my work pays for Verizon bill otherwise I wouldn’t be able to afford it.

4 years ago

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Amanda Hodges Little Rock, AR

I do like Verizon and they have great customer service. I have been a long time customer and my children are as well. I do wish they would give more money for trade-ins like they used to. I have always had a great experience whenever I have had a problem or adding phones to my plan. I also like their website it is easy to use to pay your bill or check for upgrades.

4 years ago

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Chantell Filiaga South Jordan, UT

Verizon so far has been the best service ive had. I’ve had pretty much every carrier and Verizon is my top. I never lose service in weird places. I always have some kind of service. Payment options are easy with the app as well.

4 years ago

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James Conder Eagle Mountain, UT

I have had Verizon since I got a cell phone for work and the service and coverage are next to none. Everyone says they get the best coverage but I've had a few different providers and Verizon is far and away the best. Just with they would be a little better with the family plan pricing

4 years ago

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Morgan Glaze Herndon, VA

I have been a happy Verizon customer for years. The brand is trustworthy. I think that association started with the “we’ve got people” campaign. I wish the rates were a bit lower. I have lost service more in recent years than I ever had. My fellow Verizon customers have experienced the same thing. It’s frustrating. I thought we had people? What happened?

4 years ago

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Christyan Bennett New Orleans, LA

After switching to Verizon I got to better enjoy my phone because the service is way better. Also their customer services are very helpful and friendly. Their prices are also very very wallet friendly. I would recommend it to anyone in search of an affordable cellular service.

4 years ago