Verizon

I've been with Verizon for over a decade now. I have only had problems with a PHONE, NOT Verizon. Which isn't their fault it's the manufacturer's problem. If I did have an issue with Verizon, it was taken care of very quickly. If I was in a financial snag, they have been so great in helping me set up a different payment plan until I was able to get back to "normal." Helping customers like that is so importing. Stuff happens and great to know that they were willing to work with me as long as I communicated with them what was going on.

I have been with them for 14 years and always have incredible service and almost never drop calls. Truly reliable. Their customer service has just been ok over the years, but the quality of the network does enough to compensate for average customer service. I use their unlimited data plan and have bought a number of products from them that are all quit good.

I have used the customer service via phone and also in multiple in-store branches. It is busy and sometimes takes a little while to talk with someone, but I have always been able to get my issues resolved. The actual service is better than the previous two cell phone companies my family has used. I have still dropped a few phone calls, but not nearly as much.

Verizon allowed some fraudulent person to steal money from my Child. They sucked money (almost $12,000) out of a custodial bank account and never even had any of my information or my childs information or anyone in my family. It was complete fraud and they will do nothing to help me. They are saying to contact the bank and the bank is saying that they got the money and should be taking care of it. Unbelievable that a company this large can steal from a child

Fast and reliable network, extensive coverage, exceptional customer service. Top-notch cell phone provider for seamless connectivity and support!

I was a Verizon customer for 8 years and have never had a good experience. Free upgrades were non-existent, salesmen would not deal with you if you weren't willing to pay a premium and salesmen/ store managers signed me up for services without authorization after I said no. On three occasions at three different stores I was signed up for every add in product without consent of any sort and the store managers lied about payment terms. Bills always arrived at double what was agreed upon. No trust worthy business operations at this store. Experience is worse than buying a car. To make matters worse after all the bad experiences I switched carriers, called Verizon customer service and paid account up to date. Now three months later they through a debt into collections which was already paid and tanked my credit score. Absolutely worst customer service I have received in any establishment

Verizon Lies when discussing making payment to pay off a phone. Verizon said this would not affect my credit. THEY LIED. Earlier this year I switched from Verizon to AT&T, as AT&T had much better pricing and the exact same service as far as I could tell. Because LG had stopped making phones, when my previous LG stopped working properly, I had to switch to a Samsung. As we all know, that is expensive, and I arranged to have that added to my monthly bill to make payments. At the time I got the new Samsung, I had no idea I was going to switch providers. After switching, Verizon notified me that the full balance of $912.25 was due to pay off my Samsung. Unable to make a one-time payment, I asked if I could make monthly payments to pay it off. The Verizon representative told me that would be no problem. They went through the process and gave me the website on which I could go and make my monthly payments, which I did on time every month for a couple of months. I watch my credit rating very closely and I asked if it would affect my credit. I was told it would not. That representative and Verizon lied. Within about 3 months, I received notification that my account had been submitted to a collections company. Verizon reported me to the credit reporting agencies, even though their representative said they would not. Verizon Lied! My credit rating took a big hit Now, when I call Verizon and try to speak to somebody about why they lied and sent me to a collections company, I'm unable to get through and am automatically referred to that collection company. DO NOT TRUST ANYTHING Verizon TELLS YOU! IF THEY LIE ABOUT ONE THING, THEY WILL LIE ABOUT ANYTHING. DO NOT TRUST Verizon.

I have been a Verizon customer for years. Their service was great when I lived closer to a larger city. Now that I live on the coast it seems I am on the fringe of Verizon’s coverage. I also do not use a lot of data, but Verizon wants me to upgrade to a “better” plan which would only cost me more per month and not add much benefit n

Connectivity pretty good. But petty, grasping, and bureaucratic. Dreadful customer service. It takes ten minutes to get through their telephone maze to a live person. They charge me $10 a day for "international roaming" when I never left America. When I complain, it's "it must have been your fault," and "our system doesn't lie." Oh, and I do? Trying to sign up for an international roaming plan, they tell me "you don't qualify."

Verizon’s Deceptive Practices and Dreadful Customer Service If you are considering using VERIZON mobile service, please be aware of my experience and think twice about it. Since, I switched to Verizon, three months ago, I have experienced multiple rate increases, mishandling of credits and promotions, and abysmal customer service. Here is my experience: In mid-June 2023, my family and I decided to switch from T-Mobile to Verizon. We were promised a rate of $185 monthly for five phone, that we could trade in our 5 T-Mobile phones for 5 Verizon phones (4 Samsung Galaxy S23 Pluses and 1 iPhone 14) and receive credit for the phones and $200 for each in Verizon rewards and receive two free Samsung Galaxy watches and activate two lines for $5 each. I also paid $2600 to cancel my Tmobile plan. Prior to switching, two agents assured us that the monthly rate for all the lines transferred would be about $185 a month. A third agent I talked to when I received a higher bill, even gave me slightly a lower monthly amount, around $182, and assured me he would fix the billing error. Transferring the phone numbers took several trips to a Verizon store and calls to customer service because of the poor instructions received to transfer the numbers. But it seemed like we had finally made the transfer. After I received and activated the new phones, in mid/late June 2023, following Verizon’s instructions, I shipped our 5 old T-Mobile phones within the box the company provided, with the UPS label it received, attached to the box. All of the five phones had been shipped together and Verizon received the box with them. Nevertheless, weeks later, Verizon informed me that one phone was missing and it refused to credit me for the phone. I do not have the phone in my possession. I shipped with the other four phones Verizon acknowledges the receipt. If, in fact, one phone was missing, it was not my responsibility, but either Verizon's who received the phones or UPS's who delivered them. Since Verizon hired UPS, and I just dropped the box at UPS in Westchester County, NY, there is no way I can investigate the matter or be responsible for its disappearance. Several agents I contacted stated that the phone was likely lost in their warehouse. One of them, who identified himself as Michael, after a two-hour call, assured me that he located the tracking number, confirmed that Verizon received all the five phones. However, he said, one of them had a description of having a 128 GB memory and the actual memory was 256 GB. Because of this discrepancy in information, the receipt of the phone was not processed. Michael promised to escalate the matter with detailed information about what had happened and said it would be resolved within three business days. Like similar promises I received to that the matter would be resolved, it never was. I also filed a complaint before Verizon Executive Relations. The complaint received the number CASE 297781 and was assigned to Executive Relations Marshall. I have countless times called and emailed Marshall. He never takes or returns my calls or replies to my emails. Meanwhile, as aforementioned, I was promised a monthly rate around $185 for all lines to switch to Verizon. The first bill I received was $497.88. The second totaled $245.69. The third bill was $317.54. Verizon App currently informs me that my new monthly bill would be $247,27. Out of nowhere, Verizon, without my knowledge and permission, has changed my plan to one that does not include promotional credits and is about 60% higher than the $185 rate I was told by three agents. I have spent close to 40 hours, talking to numerous Verizon agents, as well as with two supervisors, Tyler (who hung up on me) and Lis, trying to adjust the bill to what I was told it would be. Despite Verizon's multiple promises to correct the issue, it never did. It actually keeps changing and increasing my bills, every month. The two last agents I talked to, Rodrigo (on 09/08/23) and Joyce (on 09/09/23), said they could not tell me what my monthly rate is. Lis, Joyce’s supervisor, (on 09/09/73) said that she could see in the records of my calls that I was promised a rate of $185. However, Lis said she couldn’t honor that rate. In addition, she could not inform me what my monthly rate actually is. Whatever estimate she would provide me, she said, it would be a rough one, and it could be different than what we would actually be charged. Now, I would like to cancel Verizon's service due to its deceptive business practices, negligent handling of my property, and its continued disregard for me as a customer. For this, Verizon has stated it will charge me $5466 to cancel (no guarantee, it could be less or more). This is outrageous and wrong. Changing my mobile services to Verizon was one of the biggest mistakes I have done and one of the most dreadful experiences I have had. It is a deceitful company, that does not honor its word, misinform the customers, and provide an abysmal customer service. Verizon is a greedy $138 billion business, with a CEO Hans Vestberg who reportedly is paid nearly $20 millio a year, who needs to deceive customers and make a few extra bucks from retired teachers who live on budget, like me.

Been a customer since mid-90s. GREAT reception almost anywhere in the country except high altitudes. Cost is my main deterrent as it is a little pricey. Otherwise I love the company.

The ability to look into people’s account and review them in other to solve their problems is not talked about They’ve got the best plans and anything you need There are reliable with the best customer service I highly recommend them

Excellent service, but go to the bank! I had Verizon for over 15 years! They dropped the 20% discount to $25 off. They are the most expensive service there is in my area. Other cellular carriers are stepping up their game and they offer the 20% discount.

I love Verizon for my phone plan. I have a store in my city. They are quick to correct issue, professional team and knowledgeable. Have used for 6 years and couldn’t be happier😀

i tried there home internet service and it was horrible from day 1 I had to had to have multiple modems and when I decided that it wasn't going to work for me it was a real headache to even send the 2 modems back. I was told that I would get a credit on my account for the inconvenience I never received it, I had to call numerous times just to get the charges removed from my account and this ending up being a nightmare as I have had their cell phone service phone 20 plus years and they are just going down hill. I am truly disappointed that I never received what promised and that the service has gotten so terrible especially the customer service as they don't do what they keep their word on what is to be done

I like the service capability of Verizon. My phone works everywhere when other services dont. It is pricey though. Phone catalog is good. Services offered is good. Customer Service is good. I never have a billing issue with Verizon. Autopay gives you a discount. Good rebates and discounts for veterans.

My husband and I have been customers of Verizon for almost 10yrs now with very little to complain about. They strive to make your life easier the longer you are a loyal customer and Igreatly appreciate that about them.

I was a Verizon customer for nearly 20 years. The service was very reliable and I was reluctant to leave because of this. The sharply rising prices, especially recently however, finally prompted me to switch. Immediately after switching, Verizon cut off my access to see my bill. As I recall, when I signed up for Verizon all those years ago, I had to prepay for the first month of service. I ended my service with Verizon at the end of my billing cycle yet they oddly owe me only 39 cents which even that, I doubt I’ll see. While I enjoyed the quality of the service, I will not miss the expense. My new service is $100 cheaper per month and is working great.

Verizon made a bad thing right and I'd like to share my gratitude with their CEO Hans V for following up on my email. They take customer service seriously. I got a call from one of his assistants they adjusted my bill.

I miss the days when they offered phone upgrades. I’m currently on a family plan and while my rate is low ($50/line for unlimited text calls and internet) I’ve also got the same phone since 2018 because I can’t afford a new one. Their service area is unmatched and I often flaunt in front of AT&T customers that if I didn’t have Verizon none of us would have service to call an Uber. Verizons website is a tad clunky but it’s also easier to reach a human than it is for other customer service lines

Though connection/data services can be a bit glitchy, I do love the ease in which I use Verizon. Plus the plans offered are great! My only suggestion would be to offer more international cellular plans for students abroad so it is cost effective.

Verizon is a decent wireless phone provider. They pricing is okay. There's better out there. This is just my personal opinion. I personally had to jump through his to get finally get my PW figures out, but other then this, they're not the worst option.

Very best coverage in US, unlimited line is great, prices are ok.Service when needed is always available but depending on agent not always professional thus had to go two times in the shop to get my SIM card working. If you are in an area of low signal you do not get help from Verizon with a free booster thats not ok.

Had Verizon for 5 years, expensive, but no problems. My dog has heart failure, spent $5,000 last six months getting her set. She is stable and outlook is as good as could be expected. All my creditors helped me financially by deferring payments, except Verizon. They gave me one extra week, my bill was $452, which i accepted, they charged me $10 for speaking to a representative. Verizon never processed the payment. I called to see what happened, they made another arrangement, added a late fee and another $10. When I got the text about the fees, I am furious, call back to dispute because it was Verizon's error, not mine. They told me too bad about the fees, then charged me another $10. I told them that I am not paying these extra fees because of their error. They said they will be making a negative report to the credit bureaus damaging my credit. After 5 years, they would do this, even after learning of my dogs condition. I just needed some extra time to catch up. Verizon just hammered me with baseless fees and intends to damage my credit. Buyer beware of this company.

Moved from another carrier which was a nightmare. I've spent hours trying to get service, register as a customer, sign up for Autopay, apply for military discount, redeem my rebates, etc. Nothing has been easy & I've spent hours on hold for customer service. Customer Service & tech support are helpful once you finally get a hold of someone but you might be on hold for an hour or more. Online instructions are unclear & you get locked out of tasks without warning, if you make too many attempts. The entire process of becoming a new customer is such a hassle. It almost seems like they purposely make it difficult just to discourage you from taking advantage of rebates & discounts.

I have used them for cell phone service for many years. I have experienced good coverage with no dropped phone calls. I do wish the price was better. I intend to address this soon. I am not locked into a program and my cell phone is paid for. I did receive a good incentive to buy a cell phone 3 years ago.

We have been with Verizon for 11 years. Always have had great service. The prices are a lil high but you get what you pay for. Customer service is amazing and always super helpful

We've had Verizon for 22 years and have 5 lines on their unlimited plan. Great coverage is their only pro, which is actually huge. We recently switched to Xfinity Mobile to save $100 per month. To our shock, we were billed for our entire billing period when we switched, even though we switched mid-cycle. We also realized we had been being billed for Disney Plus, which we never used. I do recall Verizon sending a text over a year ago announcing they were providing a free trial of Disney Plus. We never used it and had no idea we were being billed $8.99 per month, since we auto-pay our bill each month. Their site doesn't recognize my log in, so I've had to call them and wait on perma-hold to try and resolve. One rep said he was putting thru a request to credit us $180. I never heard back and never received a credit. Finally called back and eventually got through and was told NOPE!! Super shoddy customer service IMO. You should treat exiting customers with the same level of service you would treat existing customers.

The best part of Verizon for me was their selection of phones and reliability in coverage. Their customer service is lacking because their hold times have always been lengthy prior to COVID. If your call is disconnected with AT&T, they will at least call you back. With Verizon, you might as well try your call again. The departments that transfer you do not do a good job of noting your accounts which means you have to repeat your issues over and over. I wouldn't go with Verizon as long as I have a choice.