Name: Verizon
Rating: 3.3

star star star_border star_border star_border

John B Scottsdale, AZ

The actual phone service quality might be solid, but their call in support is TERRIBLE! I have had a Verizon corporate account for over 20 years and anything to do with their phone support has been bottom of the barrel. In store support is the way to go, when you can manage that. In the last 22 years, I have made one or two payment errors and they have ZERO cooperation for resolution. I was out of town and they actually (supposedly) terminated service on our lines. After paying with a credit card immediately, to regain service, they charged an additional $208.00 to "reconnect" the service on our 8 phone lines. I have been on hold for 45 minutes now to speak with a representative. I wont bore you with the rest of the details. This is NOT how I treat any of my customers. Big time FAIL!

2 years ago

star star star_border star_border star_border

Mamie S Atlanta, GA

Don't ever buy a phone from Verizon. I just bought a phone a week ago bc my old one (only a year old) kept looping and would not charge or turn on. When I bought the phone, I asked if I was locked into their service or anything, and the employee (kind of new) said no, they don't do that anymore. I explained that my dad retired and was cancelling our family plan, so I would have to switch services soon, as well. I was not told about any 60 day lock policy on new phones. I paid for my phone in FULL PRICE. Yesterday morning, I finally started to set up my new Mint Mobile service, put in the SIM card... and found out the phone was locked into Verizon. I couldn't (and have not been able to since then) make/receive calls or texts. Ugh--I waited on the phone for 30 min, then gave up and went in the store and then spent another 30-45 min on the phone. Finally, someone sent in an unlock appeal... I waited 24 hours--all the find out this morning that the appeal was denied! I have not been able to use my phone, and I spent $400 and so much of my time (buying the phone and trying to unlock it) on this. :( Verizon is a big company with all the power, and all they are interested in is power and control. I can't believe that I paid for my phone in full, and I can't even use it, and they are not helping me. I feel powerless as a customer and consumer. I just know that I am NEVER buying a phone from Verizon again, and I will think long and hard before ever using them as my service provider again.

2 years ago

star star star star_border star_border

Fred Frontino Mesa, AZ

I had Verizon for over 15 years because they always had the best signal. last year I bought a house just north of Phoenix and could not get any kind of call through. Texts made it sometimes, but not always. When I talked to the local store they had no idea if they were going to be adding towers in our area. I had to switch to ATT who just built a tower I can see from my front porch. Now I get 5G.

3 years ago

star star star star star

Morgan whiting Los Angeles, CA

I have used many cell phone carriers and always go back to Verizon. They have exceptional coverage for a good price. I love having unlimited everything so there are no unwanted charges.

3 years ago

star star star star_border star_border

Ruth Asheville, NC

I like that they have good coverage in our mountain area. The have a good number of stores to get service. Wait time can sometime be long but usually a 15 min wait. They have poor customer service in both the stores and 800 support. Used their One Talk product for my business. It was not good. Dropped calls, poor reception. Took it back after 6 months and went to Vonage. Rates are high!

4 years ago

star star star star_border star_border

BFK

Verizon is easy to work with. I do like having their app on my phone. As with any other product you have to do your research. For instance as a family we were considering going with their unlimited data plan. Everything customer service said sounded good and we could actually save money. I love Excel spreadsheets so I made one up for each family member and entered the cost information in for the unlimited plan. The outcome - two of our family would actually save money, and the other three would be paying much more.

4 years ago

star star star star star_border

Dennis Turner

I believe that Verizon on a whole are very expensive. They charge for every single thing. They keep reprogramming their On Demand and many things that were free are now being charged for. To rent a movie that you watch from your couch are as expensive as when you go out to a movie house. There service is excellent but close to being out of reach..

4 years ago

star star star star star

gary Leeman Whiting, NJ

technical support could be better call to tech asbout android problem couldn"t handle it sent it to next level tech support and they would callme back been over a week never heard from them.

4 years ago

star star star_border star_border star_border

VABanks

We had good coverage with Verizon, but did not like their business practices. A Verizon rep called us to say we were not using the amount of data which we were paying for and she was going to help us change our plan so we would pay less money. Very soon after our plan was changed, we started to receive overage charges. No surprise here: when we called to get back on our previous plan, rep said we couldn't go back to that "loyalty plan/service/special" (or whatever they called it) because we agreed to another plan. So, they solicit us under the guise of saving us money, but it turned out to be a sneaky way of getting rid of long-time loyal customer plans (must have been losing money on us).

4 years ago

star star star star star_border

Theodore Niemann Boulder, CO

We switched away from Sprint to Verizon about 2 years ago. My service has been much better in the area where I live and I have noticed that I drop calls much less often. In addition, when my phone stopped working, I went into the store and it was fixed within 30 minutes.

4 years ago

star star star star_border star_border

Jake Mecham , CO

They are the highest quality of phone carriers and often have the best service, but they have terrible customer service. It feels like they just try to sell you everything and there are always more fees than you would expect. If you are coming in for a simple question on phone upgrades or adding a new line, expect to spend $15-30 more a month than you anticipated.

4 years ago

star star star star star_border

Ioana Asiata Herriman, UT

Verizon is a great service provider. Cheaper than the last phone plan I was on & the customer service is always on point. I don’t have to be transferred ten times before being helped and they go above and beyond to get my issues resolved.

4 years ago

star star star star star

JDWain Tallahassee, FL

I have been a lifelong Verizon user and I have found that their signal is much better than other providers in my rural area of florida. I never have any dropped calls and my internet service is always reliable.

4 years ago

star star star star star_border

Lyssa Eagle Mountain, UT

Ultimately we all have problems with our cel phone carriers but I feel Verizon is the best of all the evils. They at least are able to contact and my experience is they work with you on any situation. I also was very happy with my international service while traveling in Europe

4 years ago

star star star star star

Angie

Customer service is always courteous, helpful and resolved issues immediately. Their cellular service is top notch, never drop call and have excellent reception in areas where other subscribers don't.

4 years ago

star star star star star_border

Brittany Wilkinson Herriman, UT

I have been with Verizon for several years now. I feel that I am getting a good service for my money. Verizon Smart Family should included with your plan that you don't have to pay extra for. I think they could have a better coverage area but overall I am satisfied.

4 years ago

star star star star star

Rodrick Hicks Soddy, TN

We get service/signal out where we live when other people come out here, wether it be family, friends or workers of some kind can not get a good signal unless they have Verizon Wireless.

4 years ago

star star star star star

Gil Alvarado

This is a reliable company that has trained its staff to listen to it's customers. They worked very hard with me to make sure that I received the appropriate phone for my hearing impairment needs.

4 years ago

star star star_border star_border star_border

Jules Meridian, ID

If this was 4 years ago I would give Verizon a 5. But we've moved from the area and having to rely soley on cell service Verizon is a 1 star. I give an extra start for the past years. Checking thru Cellmapper.net I can see that Verizon's coverage stops just outside my property line. We are surrounded by shopping and I found if I go shopping I have excellent service, less than 1/4 mile away. So why does Verizon's coverage stop short? No one can answer that. I can find two T-Mobile cell towers that cover our home with a long reach of coverage. Verizon's is all about the shopping area nothing else. And G5... will have shorter coverage areas. "Can you Hear Me Now"?

4 years ago

star star star star_border star_border

Kelley Clovis, CA

Not to long ago I would have given Verizon a 5. However, they have started making changes to their plans and not only would my bill go up they also charge approximately 40 dollars for start up fees, per line. Second the quality of phone calls has diminished also. Several times a day my phone cuts out, or it can not hold a call and you get dropped. I am hoping for change.

4 years ago

star star star star star_border

Douglas C Meeks

Bottom Line: Too expensive, plans are changing every few months, can't decipher the bills BUT they really do have the best network regardless of the commercials of the competition. Since I might need this phone to save my life I stick with Verizon

4 years ago

star star star star star_border

Ruby Doty

I've been with them since about 1996. I've always been able to get service where there are towers (I've visited areas that had no towers!) I've had services available to me, when many other companies had no service, or sketchy service.

4 years ago

star star star star_border star_border

Clyde Summerville, SC

Have five phones with Verizon and have been with them since they came in existent, the last two phones I have had in the soon be four years have been terrible, can not get a new phone my wife and I till the two year contract runs out. They are a good company but they do not have any concern about my problem, have taken the phones in they changed chip in the phone no help did we get.

4 years ago

star star star star star_border

Roberta Brookville, PA

I love Verizon, from their customer service on line to in their stores everyone has been very helpful. Where I live in the country, my friends who have other providers can't get service 98% of the time do matter where I'm at I get service.

5 years ago

star star star star star_border

Tim Carver Seneca, SC

Great service and coverage. Military discounts! Jet pack provides excellent internet! They work hard to help their customers with accurate and rapid response. I have had Verizon for over 20 years and used them from SC beach to Oahu, HI.

5 years ago

star star star star star_border

Alex Nee Centerville, MA

Verizon is solid as far as service goes. Their sales practices are bad and I don't like dealing with them as they're only engaged in making money and not customer services. But at least my calls don't drop like my friend with Sprint.

5 years ago

star star star star star_border

Larry Hollis Riverview, FL

Verizon's service is very good. I have reception without interruption pretty much everywhere I go (throughout the US) and it is clear. I believe their pricing is competitive, but also feel that ALL mobile carriers overcharge customers. This puts the customer in the position of having to bargain for rates, which should be unnecessary.

5 years ago

star star star star star

Paula P. Troy, NY

They have managed to train the Apple store Geniuses better than their own staff in regards to customer service and familiarity with the services offered. Their app could also use some work.

5 years ago

star star star star star_border

Bryce Lafitte China, TX

They're coverage is great. The customer service (call center) is great. To imorove- in the store the sales people are equipped to do only that. They cannot or do not help with technical issues or anything like that. And the "Verizon Authorized Dealers" are a complete waste of time. The corporate stores are good. They also sell good products.

5 years ago

star star star star star_border

Cheryl

They could improve by giving everyone the same bargain price. I have several times called to complain about pricing and they have "opportunities" they haven't bothered to tell me and are able to reduce the price. They do have great coverage in many areas of the country, which is why I use them

5 years ago

star star star star star

Arthur Ellin

Phone reception is usually pretty good. Costs can get high. Their web site sometimes doesn't work well, customer support is hit or miss, but my sense is that it's better than the alternatives.

5 years ago

star star star star star_border

Brinley Knowles Smithfield, UT

I have been with many different phone companies and Verizon has been my favorite so far. Even though it is a little more money than others I am able to get service everywhere I go and I got to upgrade to the newest phone. I love the plan I am on and love the people that work there as well. Super helpful and friendly.

5 years ago

star star star star star_border

Kim Tempe, AZ

I have had Verizon service for about 10 years and worked for them for 7 of those years. Service has always been good. Client services can use a bit of work, the communication on the online chat seems to not be getting logged. There was an issue I had with that but ended up getting cleared up. till believe that Verizon is the best in the industry

5 years ago

star star star star star

Rob G.

They Just have the Best all around Service, and Coverage across the Country and are getting ready to unveil 5G Network!,You pay a little more with them,but in my view, you get what you pay for!

5 years ago

star star star star star

DeNata Johnson Wake Forest, NC

Their service is awesome and I am so glad that I am part of Verizon family. The only thing that I would change is their prices but I guess you have to pay the price for great service.

5 years ago

star star star star_border star_border

Colvin Doughty Santa Cruz, CA

For the most part Verizon's service is great, however I live in a somewhat isolated area and the only time we have cell service, though limited, is when we have a wildfire in our area such as the Carr and Delta fires this summer. During those episodes we get limited service through the temporary tower set up by the US Forest Service group. Our local volunteer fire dept. (Coffee Creek Volunteer Fire Department) has offered Verizon use of our tower but it has not been even considered. No cell service = no warnings of a disaster!

5 years ago

star star star star_border star_border

Chip Linck Griffin Humble, TX

The service is decent, but it's getting more expensive. The dropped my employee discount when I upgraded to unlimited. I was a loyal customer for well over a decade. Now I might switch if I can get a better deal from AT&T. I have some dead spots I hit in both Texas and California. I also have issues with sound dropping when I'm switching towers. If it was perfect, I might think twice, but now that the rates are higher, and I'm adding more lines, I'm willing to try the competition.

5 years ago

star star star star star_border

Jennifer Hargrave Gilbert, AZ

I would never use another provider for my cell phone service, period! Yes, the cost is crazy, but the service and coverage is priceless. I never have trouble with service when traveling, even when out of the country and I can handle most of my issues online. I will continue to pay the price for the service alone.

5 years ago

star star star star star

Troy Ainsworth Henderson, NV

I have had verizon since 2009. I very seldom have "dead zones" and have used this service all over the US and internationally. I have had the opportunity to switch providers in the past but really do like verizon.

6 years ago

star star star star star_border

Rodney McGee

I love the coverage and speeds that Verizon has, second to none. The only thing I have an issue with is the pricing. They are always the most expensive, but you get what you pay for, correct? I would refer them to anyone because of the coverage and speeds.

6 years ago

star star star star star

Elaine Coulter

Excellent service. Competent techs who are very patient and take the time to teach the customer so they are comfortable with the product. They encourage the customer to come back with issues at any time.

6 years ago

star star star star star_border

Alicia Holman Gilbert, AZ

Their cell service is great and most of the products are good. I didn't like the business service side, but the residential service was fine. Some of the customer service reps don't understand the service enough, so they don't explain some of the services very well, but overall, it's good.

6 years ago

star star star star star_border

John Kenny

The service is the most reliable I've seen over the years. The pricing, however, is quite a bit higher; both phones and service are higher than most other providers. The extra cost is justifiable (although not desirable), for the reliability. The customer service and technical support is outstanding.

6 years ago

star star star star star

joco

the customer service is outstanding. They are always friendly and understanding. I don't always get the latest and cheapest, but I am always provided with the best offer that I am qualified to receive.

6 years ago

star star star star star

Edward Schneider Yermo, CA

They are more expensive then any others. I think they take advantage of the elderly, and no alloance for Veterans.Having said that the service is great. I have not traveled to any area where I did not get a signal.

6 years ago

star star star star star_border

Tonia Gray American Fork, UT

Great wifi but definitely pay for it! Customer service has improved this last year. We hated have been to go into a Verizon store. We were there forever and were up sold on everything. That is not the case the last couple times we've been in. Thank you!

6 years ago

star star star star star_border

Donald Hughes Leonard, TX

Good service horrible price. My service is about as standard as it gets. Unlimited data, service almost everywhere. These days that's provided by most companies. The fact that I pay $110 a month for something I could pay Walmart to go phones $45 a month for the same service is why I rate so low and am waiting for my contract to expire.

6 years ago

star star star star star

Susan Goodman Los Angeles, CA

I have used a couple others in the last 15 or so years and Verizons cell coverage is by far the best. Service is good, employees knowledgeable, so all in all it works for me.

6 years ago

star star star star star

Cheryl Malone Birmingham, AL

They provide excellent coverage in the rural mountain area of Georgia where I live, customer service is good and the people at the service store are very friendly and helpful.

6 years ago

star star star_border star_border star_border

James Voyles

Coverage map is awesome! Voice provider rating, probably 4.5 out of 5.0, due only to the occasional loss of calls in areas where coverage really should be excellent. The "Unlimited" data plan gets about ' star!!! They are fine if all you want to do is download occasional updates, emails and such. But our internet requirement is between 35GB and 40GB per month. Now, under their new plan, at 15GB, they reduce speed to less than or equal to 600 kB per second. That is not much more than dial-up and is completely insufficient for normal Internet use! And they charge a fortune for two phones and one data line.

6 years ago