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Verizon

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6.2

Overall Score

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julie roberts

I miss the days when they offered phone upgrades. I’m currently on a family plan and while my rate is low ($50/line for unlimited text calls and internet) I’ve also got the same phone since 2018 because I can’t afford a new one. Their service area is unmatched and I often flaunt in front of AT&T customers that if I didn’t have Verizon none of us would have service to call an Uber. Verizons website is a tad clunky but it’s also easier to reach a human than it is for other customer service lines

1 year ago

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Natalia Jayy Piscataway, NJ

Though connection/data services can be a bit glitchy, I do love the ease in which I use Verizon. Plus the plans offered are great! My only suggestion would be to offer more international cellular plans for students abroad so it is cost effective.

1 year ago

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Who Knows Baltimore, MD

Verizon is a decent wireless phone provider. They pricing is okay. There's better out there. This is just my personal opinion. I personally had to jump through his to get finally get my PW figures out, but other then this, they're not the worst option.

1 year ago

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MRCONSULT Ukiah, CA

Very best coverage in US, unlimited line is great, prices are ok.Service when needed is always available but depending on agent not always professional thus had to go two times in the shop to get my SIM card working. If you are in an area of low signal you do not get help from Verizon with a free booster thats not ok.

2 years ago

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Kirk Cockrell Saranac Lake, NY

Had Verizon for 5 years, expensive, but no problems. My dog has heart failure, spent $5,000 last six months getting her set. She is stable and outlook is as good as could be expected. All my creditors helped me financially by deferring payments, except Verizon. They gave me one extra week, my bill was $452, which i accepted, they charged me $10 for speaking to a representative. Verizon never processed the payment. I called to see what happened, they made another arrangement, added a late fee and another $10. When I got the text about the fees, I am furious, call back to dispute because it was Verizon's error, not mine. They told me too bad about the fees, then charged me another $10. I told them that I am not paying these extra fees because of their error. They said they will be making a negative report to the credit bureaus damaging my credit. After 5 years, they would do this, even after learning of my dogs condition. I just needed some extra time to catch up. Verizon just hammered me with baseless fees and intends to damage my credit. Buyer beware of this company.

2 years ago

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Emma Higley Portland, OR

Moved from another carrier which was a nightmare. I've spent hours trying to get service, register as a customer, sign up for Autopay, apply for military discount, redeem my rebates, etc. Nothing has been easy & I've spent hours on hold for customer service. Customer Service & tech support are helpful once you finally get a hold of someone but you might be on hold for an hour or more. Online instructions are unclear & you get locked out of tasks without warning, if you make too many attempts. The entire process of becoming a new customer is such a hassle. It almost seems like they purposely make it difficult just to discourage you from taking advantage of rebates & discounts.

2 years ago

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Lyn Okemos, MI

I have used them for cell phone service for many years. I have experienced good coverage with no dropped phone calls. I do wish the price was better. I intend to address this soon. I am not locked into a program and my cell phone is paid for. I did receive a good incentive to buy a cell phone 3 years ago.

2 years ago

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Laura Mccall Yuba City, CA

We have been with Verizon for 11 years. Always have had great service. The prices are a lil high but you get what you pay for. Customer service is amazing and always super helpful

2 years ago

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Jessica Dry New Market, MD

We've had Verizon for 22 years and have 5 lines on their unlimited plan. Great coverage is their only pro, which is actually huge. We recently switched to Xfinity Mobile to save $100 per month. To our shock, we were billed for our entire billing period when we switched, even though we switched mid-cycle. We also realized we had been being billed for Disney Plus, which we never used. I do recall Verizon sending a text over a year ago announcing they were providing a free trial of Disney Plus. We never used it and had no idea we were being billed $8.99 per month, since we auto-pay our bill each month. Their site doesn't recognize my log in, so I've had to call them and wait on perma-hold to try and resolve. One rep said he was putting thru a request to credit us $180. I never heard back and never received a credit. Finally called back and eventually got through and was told NOPE!! Super shoddy customer service IMO. You should treat exiting customers with the same level of service you would treat existing customers.

2 years ago

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A 1 MN

The best part of Verizon for me was their selection of phones and reliability in coverage. Their customer service is lacking because their hold times have always been lengthy prior to COVID. If your call is disconnected with AT&T, they will at least call you back. With Verizon, you might as well try your call again. The departments that transfer you do not do a good job of noting your accounts which means you have to repeat your issues over and over. I wouldn't go with Verizon as long as I have a choice.

2 years ago

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John B Scottsdale, AZ

The actual phone service quality might be solid, but their call in support is TERRIBLE! I have had a Verizon corporate account for over 20 years and anything to do with their phone support has been bottom of the barrel. In store support is the way to go, when you can manage that. In the last 22 years, I have made one or two payment errors and they have ZERO cooperation for resolution. I was out of town and they actually (supposedly) terminated service on our lines. After paying with a credit card immediately, to regain service, they charged an additional $208.00 to "reconnect" the service on our 8 phone lines. I have been on hold for 45 minutes now to speak with a representative. I wont bore you with the rest of the details. This is NOT how I treat any of my customers. Big time FAIL!

2 years ago

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Mamie S Atlanta, GA

Don't ever buy a phone from Verizon. I just bought a phone a week ago bc my old one (only a year old) kept looping and would not charge or turn on. When I bought the phone, I asked if I was locked into their service or anything, and the employee (kind of new) said no, they don't do that anymore. I explained that my dad retired and was cancelling our family plan, so I would have to switch services soon, as well. I was not told about any 60 day lock policy on new phones. I paid for my phone in FULL PRICE. Yesterday morning, I finally started to set up my new Mint Mobile service, put in the SIM card... and found out the phone was locked into Verizon. I couldn't (and have not been able to since then) make/receive calls or texts. Ugh--I waited on the phone for 30 min, then gave up and went in the store and then spent another 30-45 min on the phone. Finally, someone sent in an unlock appeal... I waited 24 hours--all the find out this morning that the appeal was denied! I have not been able to use my phone, and I spent $400 and so much of my time (buying the phone and trying to unlock it) on this. :( Verizon is a big company with all the power, and all they are interested in is power and control. I can't believe that I paid for my phone in full, and I can't even use it, and they are not helping me. I feel powerless as a customer and consumer. I just know that I am NEVER buying a phone from Verizon again, and I will think long and hard before ever using them as my service provider again.

2 years ago

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Fred Frontino Mesa, AZ

I had Verizon for over 15 years because they always had the best signal. last year I bought a house just north of Phoenix and could not get any kind of call through. Texts made it sometimes, but not always. When I talked to the local store they had no idea if they were going to be adding towers in our area. I had to switch to ATT who just built a tower I can see from my front porch. Now I get 5G.

3 years ago

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Morgan whiting Los Angeles, CA

I have used many cell phone carriers and always go back to Verizon. They have exceptional coverage for a good price. I love having unlimited everything so there are no unwanted charges.

3 years ago

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Ruth Asheville, NC

I like that they have good coverage in our mountain area. The have a good number of stores to get service. Wait time can sometime be long but usually a 15 min wait. They have poor customer service in both the stores and 800 support. Used their One Talk product for my business. It was not good. Dropped calls, poor reception. Took it back after 6 months and went to Vonage. Rates are high!

3 years ago

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BFK

Verizon is easy to work with. I do like having their app on my phone. As with any other product you have to do your research. For instance as a family we were considering going with their unlimited data plan. Everything customer service said sounded good and we could actually save money. I love Excel spreadsheets so I made one up for each family member and entered the cost information in for the unlimited plan. The outcome - two of our family would actually save money, and the other three would be paying much more.

3 years ago

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Dennis Turner

I believe that Verizon on a whole are very expensive. They charge for every single thing. They keep reprogramming their On Demand and many things that were free are now being charged for. To rent a movie that you watch from your couch are as expensive as when you go out to a movie house. There service is excellent but close to being out of reach..

4 years ago

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gary Leeman Whiting, NJ

technical support could be better call to tech asbout android problem couldn"t handle it sent it to next level tech support and they would callme back been over a week never heard from them.

4 years ago

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VABanks

We had good coverage with Verizon, but did not like their business practices. A Verizon rep called us to say we were not using the amount of data which we were paying for and she was going to help us change our plan so we would pay less money. Very soon after our plan was changed, we started to receive overage charges. No surprise here: when we called to get back on our previous plan, rep said we couldn't go back to that "loyalty plan/service/special" (or whatever they called it) because we agreed to another plan. So, they solicit us under the guise of saving us money, but it turned out to be a sneaky way of getting rid of long-time loyal customer plans (must have been losing money on us).

4 years ago

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Theodore Niemann Boulder, CO

We switched away from Sprint to Verizon about 2 years ago. My service has been much better in the area where I live and I have noticed that I drop calls much less often. In addition, when my phone stopped working, I went into the store and it was fixed within 30 minutes.

4 years ago

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Jake Mecham , CO

They are the highest quality of phone carriers and often have the best service, but they have terrible customer service. It feels like they just try to sell you everything and there are always more fees than you would expect. If you are coming in for a simple question on phone upgrades or adding a new line, expect to spend $15-30 more a month than you anticipated.

4 years ago

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Ioana Asiata Herriman, UT

Verizon is a great service provider. Cheaper than the last phone plan I was on & the customer service is always on point. I don’t have to be transferred ten times before being helped and they go above and beyond to get my issues resolved.

4 years ago

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JDWain Tallahassee, FL

I have been a lifelong Verizon user and I have found that their signal is much better than other providers in my rural area of florida. I never have any dropped calls and my internet service is always reliable.

4 years ago

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Lyssa Eagle Mountain, UT

Ultimately we all have problems with our cel phone carriers but I feel Verizon is the best of all the evils. They at least are able to contact and my experience is they work with you on any situation. I also was very happy with my international service while traveling in Europe

4 years ago

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Angie

Customer service is always courteous, helpful and resolved issues immediately. Their cellular service is top notch, never drop call and have excellent reception in areas where other subscribers don't.

4 years ago

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Brittany Wilkinson Herriman, UT

I have been with Verizon for several years now. I feel that I am getting a good service for my money. Verizon Smart Family should included with your plan that you don't have to pay extra for. I think they could have a better coverage area but overall I am satisfied.

4 years ago

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Rodrick Hicks Soddy, TN

We get service/signal out where we live when other people come out here, wether it be family, friends or workers of some kind can not get a good signal unless they have Verizon Wireless.

4 years ago

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Gil Alvarado

This is a reliable company that has trained its staff to listen to it's customers. They worked very hard with me to make sure that I received the appropriate phone for my hearing impairment needs.

4 years ago

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Jules Meridian, ID

If this was 4 years ago I would give Verizon a 5. But we've moved from the area and having to rely soley on cell service Verizon is a 1 star. I give an extra start for the past years. Checking thru Cellmapper.net I can see that Verizon's coverage stops just outside my property line. We are surrounded by shopping and I found if I go shopping I have excellent service, less than 1/4 mile away. So why does Verizon's coverage stop short? No one can answer that. I can find two T-Mobile cell towers that cover our home with a long reach of coverage. Verizon's is all about the shopping area nothing else. And G5... will have shorter coverage areas. "Can you Hear Me Now"?

4 years ago

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Kelley Clovis, CA

Not to long ago I would have given Verizon a 5. However, they have started making changes to their plans and not only would my bill go up they also charge approximately 40 dollars for start up fees, per line. Second the quality of phone calls has diminished also. Several times a day my phone cuts out, or it can not hold a call and you get dropped. I am hoping for change.

4 years ago

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Douglas C Meeks

Bottom Line: Too expensive, plans are changing every few months, can't decipher the bills BUT they really do have the best network regardless of the commercials of the competition. Since I might need this phone to save my life I stick with Verizon

4 years ago

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Ruby Doty

I've been with them since about 1996. I've always been able to get service where there are towers (I've visited areas that had no towers!) I've had services available to me, when many other companies had no service, or sketchy service.

4 years ago

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Clyde Summerville, SC

Have five phones with Verizon and have been with them since they came in existent, the last two phones I have had in the soon be four years have been terrible, can not get a new phone my wife and I till the two year contract runs out. They are a good company but they do not have any concern about my problem, have taken the phones in they changed chip in the phone no help did we get.

4 years ago

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Roberta Brookville, PA

I love Verizon, from their customer service on line to in their stores everyone has been very helpful. Where I live in the country, my friends who have other providers can't get service 98% of the time do matter where I'm at I get service.

5 years ago

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Tim Carver Seneca, SC

Great service and coverage. Military discounts! Jet pack provides excellent internet! They work hard to help their customers with accurate and rapid response. I have had Verizon for over 20 years and used them from SC beach to Oahu, HI.

5 years ago

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Alex Nee Centerville, MA

Verizon is solid as far as service goes. Their sales practices are bad and I don't like dealing with them as they're only engaged in making money and not customer services. But at least my calls don't drop like my friend with Sprint.

5 years ago

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Larry Hollis Riverview, FL

Verizon's service is very good. I have reception without interruption pretty much everywhere I go (throughout the US) and it is clear. I believe their pricing is competitive, but also feel that ALL mobile carriers overcharge customers. This puts the customer in the position of having to bargain for rates, which should be unnecessary.

5 years ago

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Paula P. Troy, NY

They have managed to train the Apple store Geniuses better than their own staff in regards to customer service and familiarity with the services offered. Their app could also use some work.

5 years ago

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Bryce Lafitte China, TX

They're coverage is great. The customer service (call center) is great. To imorove- in the store the sales people are equipped to do only that. They cannot or do not help with technical issues or anything like that. And the "Verizon Authorized Dealers" are a complete waste of time. The corporate stores are good. They also sell good products.

5 years ago

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Cheryl

They could improve by giving everyone the same bargain price. I have several times called to complain about pricing and they have "opportunities" they haven't bothered to tell me and are able to reduce the price. They do have great coverage in many areas of the country, which is why I use them

5 years ago

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Arthur Ellin

Phone reception is usually pretty good. Costs can get high. Their web site sometimes doesn't work well, customer support is hit or miss, but my sense is that it's better than the alternatives.

5 years ago

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Brinley Knowles Smithfield, UT

I have been with many different phone companies and Verizon has been my favorite so far. Even though it is a little more money than others I am able to get service everywhere I go and I got to upgrade to the newest phone. I love the plan I am on and love the people that work there​ as well. Super helpful and friendly.

5 years ago

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Kim Tempe, AZ

I have had Verizon service for about 10 years and worked for them for 7 of those years. Service has always been good. Client services can use a bit of work, the communication on the online chat seems to not be getting logged. There was an issue I had with that but ended up getting cleared up. till believe that Verizon is the best in the industry

5 years ago

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Rob G.

They Just have the Best all around Service, and Coverage across the Country and are getting ready to unveil 5G Network!,You pay a little more with them,but in my view, you get what you pay for!

5 years ago

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DeNata Johnson Wake Forest, NC

Their service is awesome and I am so glad that I am part of Verizon family. The only thing that I would change is their prices but I guess you have to pay the price for great service.

5 years ago

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Colvin Doughty Santa Cruz, CA

For the most part Verizon's service is great, however I live in a somewhat isolated area and the only time we have cell service, though limited, is when we have a wildfire in our area such as the Carr and Delta fires this summer. During those episodes we get limited service through the temporary tower set up by the US Forest Service group. Our local volunteer fire dept. (Coffee Creek Volunteer Fire Department) has offered Verizon use of our tower but it has not been even considered. No cell service = no warnings of a disaster!

5 years ago

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Chip Linck Griffin Humble, TX

The service is decent, but it's getting more expensive. The dropped my employee discount when I upgraded to unlimited. I was a loyal customer for well over a decade. Now I might switch if I can get a better deal from AT&T. I have some dead spots I hit in both Texas and California. I also have issues with sound dropping when I'm switching towers. If it was perfect, I might think twice, but now that the rates are higher, and I'm adding more lines, I'm willing to try the competition.

5 years ago

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Jennifer Hargrave Gilbert, AZ

I would never use another provider for my cell phone service, period! Yes, the cost is crazy, but the service and coverage is priceless. I never have trouble with service when traveling, even when out of the country and I can handle most of my issues online. I will continue to pay the price for the service alone.

5 years ago

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Troy Ainsworth Henderson, NV

I have had verizon since 2009. I very seldom have "dead zones" and have used this service all over the US and internationally. I have had the opportunity to switch providers in the past but really do like verizon.

5 years ago

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Rodney McGee

I love the coverage and speeds that Verizon has, second to none. The only thing I have an issue with is the pricing. They are always the most expensive, but you get what you pay for, correct? I would refer them to anyone because of the coverage and speeds.

5 years ago