Endurance

I was sold this warranty when I bought my Jeep grand Cherokee was told it was best warranty and it covers everything from bumper to bumper. I have brought in my jeep for service because the heat wasn't blowing. I was told by the jeep dealer that it was control heads that need to be replaced. The dealer called to but in the claim and was told it wasn't covered. The control heads control the whole blower system so dealer couldn't understand why it wasn't covered. I did call warranty company to discuss and was just told it not covered item and their nothing more they can help me with. I was do disappointed to purchase this top of line warranty for my vehicle. They are rude and they do not have any consideration. Why buy warranty if it covers nothing. I still have no heat in my jeep because I can not afford to pay for it on my own. It is in the middle of winter driving around in 20 degree weather with two small kids and no heat. It been terrible. This warranty company is bad please don't purchase them.

This is the worst customer service experience I ever had. I purchased the warranty 05/31/18 for my Hummer 06 and made all my payments. Well I was experiencing some electrical issues so I took it to a repair shop on 10/08/18 who the guy was familiar with these warrantry programs so he called Endurance up they sent the claim to United Car Care. Well UCC denied the claim stating there was a mileage discrepancy on the car fax report. Iam trying to figure out why would they need a carfax report to repair my truck anyway I got a copy of it and the on the report it showed that the purchased mileage which was 107 on May 1 when I bought the truck was saying purchase date 07/27/18 with this mileage. told them now I never reported anything to carfax, called my back where the loan is being held at and they said it was the state who prob reported it on that date since they have the title till I pay it off anyhow contact carfax they said there isnt any mileage discrepancy and they couldnt change anything on the report. I let United Car Car know of this also emailed them the emails that Carfax was sending regarding it wasnt a discrepancy on their part. They told me they needed a maintenance invoice in which I provided printed out with the logo of the shop and they denied that and said it didnt have my vin number. OMG I did every thing they asked and needed and they came back with every excuse it is now October 29th, truck still in shop since Oct 8th I have been getting rentals they will not pay for or reinburst me for. Her name is Ashley and Mario over at UCC both saying they are managers when I asked to speak to Ashley's mgr he (Mario ) said he was one but as I was letting him know Im very upset and this is not right he kept saying you need to speak to Ashley which she suppose of have left early Friday 10/26 when I called. He was very unprofessional and rude and he hung up on me and my fiance. This is uncacceptable. He kept saying his notes said for me to contact ENDURANCE so when I did spoke to Daniel w he was pretty ok but gave me the runarround talking bout he will get wit his directors and UCC directors and call me Momday which is today. Im so upset I fell for these warranty companies. I lost $700.00 so far and my Hummer still needs repaired. I would not trust Endurance they may have great customer service but when its time to get a claim in with United Car Care WATCH OUT Bc they will spin yo in circles till you are dizzy and nothing is solved. I cant believe they have warranty companies out here taking our money but dont fix the issue

Endurance claim they will cover your auto mechainical problems. However, when your car do run into problem and when you do file a claim, they would try every way to deny your claim. My car has mechanical problem thats verified by cars own manufacture mechanic Professionals. Endurance have been requesting unreasonable documents and ultimately deny the claim. The customer representive was not helpful and unprofessional. I would not recommend anyone to trust what they advertise. They wouldn’t cover you when youre in trouble. But they would take your money. It was a very bad experience chosing endurance. I would give 0 star if i could

No reason. Just paid for 4 months and did not need their help. Now I do and had just renewed so will see what they will do. Friendly salesman of course.

I have had an awful experience with Endurance. I was driving my vehicle when the warning lights turned on and immediately pulled off the freeway to safety. It took a number of days for a "third party" to inspect the vehicle, they denied any payment according to my service dealer because they stated that I was operating the vehicle after the warning light had turned on. They did not provide me with any objective evidence of this being the case. They said they would not reimburse me for the tow, and so I called to speak with the company regarding all of the above. The customer service was unprofessional, they were rude to my wife and when I called I was equally unsatisfied. I spoke with the Claims Department Manager Adam K., he said on the phone, something to the effect of: "Well, you should have noticed radiator coolant all over the driveway if you were paying attention." For the record, we are very observant and take excellent care of our vehicles, there was no point at which we observed any liquid or coolant underneath the vehicle. I was quite offended at his suggestion, and the fact that he thought this sufficed as evidence to deny a claim. I guess we will see if they attempt to rectify the situation, at the end of this aside from the inconvenience of the delay in having the third party inspect the vehicle, their refusal to cover towing, their confusing denial after third party inspection, I only wish there was an option to give a rating of 0/5 stars, because I feel that I've received zero assistance and Endurance has been of zero value to me and my family.

On my way to work I heard an unusual noise coming my tire so I pulled into a Honda Dealership and they looked at it and said that the tire bearing need to be replaced. They called Endurance and a claims manager said that this issue could of started before the policy when into effect so they declined to pay. The dealership couldn't believe that reply from Endurance. I had to call Endurance and a rep told me that any part that can be called pre-existing is usually always denied and he personally didn't agree with that routine denial... The fix was just $83.00 after the $100.00 deductible... so they lost a customer over $83.00.

MS K was wonderful very pleasant and knowledgeable of what I was looking for she was great.... She's the reason asking with your history that I signed up immediately

I called to cancel my extended warranty since I sold my car. Dealt with Kevin and was quite impressed with his professionalism and efficiency. Had good experience with Endurance even though it was a fairly short time

Art took perfect care of me. He immediately emailed my policy information and said he would get me a duplicate copy of my contract in card sent out within 5 business days.

I spoke with Joe today and he answered all my questions and gave me valuable information regarding my warranty and my account. It was the information that I needed.

Edfdie H has had great customer service with me every time I call in. I will only go through him when I have any questions about my policy or in need of repairs on my car.

Art deserves 15 stars for his far above excellent customer service. I was confused about the waiting period, but after he explained it to me I am ok with it.

Mike Nick and Everett could not have been more helpful they did a marvelous job in helping me to get the money I was due you should be very proud of your team

Endurance customer service is amazing! They did everything they could to make sure I had the proper plan for my car. I would definitely recommend this company to others.

Eudurance staff were very friendly and knowledgeable, and willing to help at moments notice. Thank you

IF I GIVE ZERO STARS I WOULD. When I bought my warranty I gave them my car’s mileage. No issue until I filed a claim and they said there’s a mileage issue after paying over a year and a half. They made a mistake on their end. STAY AWAY FROM ENDURANCE!!!!!

Very professional and courteous. Sought to understand my needs and find best solution. Thank you very much!

NOTHING I GOT FIXED WAS APPROVED. I PAID $4,000 IN CAR REPAIRS AND $12OO IN CAR RENTALS. THE ONLY GOOD THING IS THEY REIMBURSED ME $900 AND DEFERRED 1 MONTH. THIS IS A TOTAL WAIST OF MONEY,

Brett was FANTASTIC! He helped me considerably and I am highly satisfied with his service! Thank you!

Great Customer Service and Plan. All my questions are answered with one call, thank you for being so efficient.

They sweet talk you into signing up for supposedly the best coverage to meet your vehicles need, however due to the policy being deceitfully written when claims are filed they are denied! The claims dept (Scott) has denied every single one. Everything is pre-existing or not covered under the plan!! After paying out of pocket thousands of dollars later I ask myself why I bought into the scam???