Name: Endurance
Rating: 4.4

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Frances Smith Brentwood, TN

They were quick to return the call from Firestone for approval on my repairs so I could get back in my vehicle quickly.

7 months ago

Reply from Endurance

Hi, Frances. We’re so happy to hear you had a great experience with our customer service team!

- The Endurance Team

Feb. 14th, 2024

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Linda Rinehart Iola, KS

I haven't used claims yet but if they are like customer service I'm sure I'll be pleased with my choice

7 months ago

Reply from Endurance

Hi, Linda. Thank you so much for leaving us a stellar review!

- The Endurance Team

Mar. 21st, 2024

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Bill Blair Urbandale, IA

Endurance sent me a check for a new tire that could not be repaired. The process to file a claim was very easy.

7 months ago

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Keith Austin, TX

Brett was FANTASTIC! He helped me considerably and I am highly satisfied with his service! Thank you!

7 months ago

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Richard Seeley Avon, MA

She was straight to the point and knowledgeable. She gave me clear precise information and handle my buisness well.

7 months ago

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Camila Thompson Racine, WI

Great Customer Service and Plan. All my questions are answered with one call, thank you for being so efficient.

7 months ago

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Leo Bryant Houston, TX

They were very easy to get a claim started and paid. The dealership liked doing business with Endurance.

7 months ago

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Joseph Martin Lawrenceburg, TN

Made 3 claims and was told that all3 thing were not covered. 2 of these claims prevented the truck from running, So what good is the warranty. Will be cancelling as soon as I get home. Waste of money. Can't leave a 0 stars so gave it a 1

7 months ago

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Charmed Salt Rock, WV

I was done wrong by another company heard of you called got a great quote and have had great service

7 months ago

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Jose Wittmann Mobile, AL

I’ve requested a copy of my ENDURANCE contract 3 times… but I have NOT received it! If I don’t receive it by next week I will cancel my policy! Thank you.

7 months ago

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Whaji Khan Fort Worth, TX

company miscommunicate to sell policy. His name was Darren who sold me the policy and said maintenance is covered fully but when I got the hardcopy it was not covered very minimal amount was covered under maintenance services.

7 months ago

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Dan Stivers Brookfield, IL

Rodney was the best, he answered all of my questions and was very personable. You're lucky to have him!

7 months ago

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Tonya Dewhitt Spring, TX

Very responsive and considerate. Car trouble is no fun, Tabitha’s calm demeanor was exactly what I needed.

7 months ago

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Matt Woolridge

Carmen was not only friendly and understanding, but a huge help getting all my questions answered!!! Thanks, Carmen.

7 months ago

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Sebastian Merfea Brooklyn, NY

Michelle and her colleagues were absolutely WONDERFUL! Can’t say enough good things about Endurance so far…

8 months ago

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Bridges

Professionalism, Character, Listening to concerns Assistant with questions concerning Services covered Strategic

8 months ago Edited August 22, 2023

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Angela

The last customer representative was awesome, she took the time to explain the issue with my previous contract.

8 months ago Edited September 15, 2023

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Marcie Johnson Cleveland, OH

Everything I need done on my car. Endurance don't cover nothing. And I have to pay out a lot of money for repairs now I need a crankshaft seal they cover the crankshaft but not the seal makes no sense to me it sounds good you pay all that money then have a couple of years free but I feel it's a rip off wouldn't recommend it to anyone

8 months ago

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Verified Customer

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Carlos A. Perez Sugar Land, TX

I bought it twice. First time great. Second time i felt I was tricked. I thought I bought the same coverage and it was not

3 years ago

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Verified Customer

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Sean Philadelphia, PA

Lovely and live up to theyre expectations, the work was done without hassle, say no more.

4 years ago

Reply from Endurance

Hello Sean,
Thank you very much for taking your time to leave a review!
It is greatly appreciated.
-Customer Experience Department

Apr. 20th, 2020

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Verified Customer

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Mitchell Vaughn Pearl, MS

Simple enrollment both associates we excellent, I could tell they loved their jobs.

4 years ago

Reply from Endurance

Hello Mitchell,
Thank you for leaving a 5 star review. It is greatly appreciated.
-Customer Experience Department

Apr. 20th, 2020

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Verified Customer

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Doug Idaho Falls, ID

It's ok, I just signed up last week, the people that signed me up were pretty amazing.

5 years ago

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Deborah Fernandina Beach, FL

James was very professional, knowledgeable of the field, and very helpful. Took the time to research my contract. I greatly appreciated him.

11 months ago

Reply from Endurance

Thank you so much for your 5-star review, Deborah! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Jul. 18th, 2023

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Ethel Jaylen

If I could give 0 stars I would! They will literally tell you anything to get your money then done as you need to do a claim all the truth comes out. I would never recommend this company to nobody. The people I did recommend it to said they are ending their policy’s for the same reasons. I can’t believe I invested so much money over almost two years thinking I had some type of coverage for my car boy was I wrong. THIS PLACE IS A SCAM AND I AM FILING A REPORT

11 months ago

Reply from Endurance

Hi, Ethel.
At Endurance, we really value feedback. Please contact us at [email protected] so we can better understand the events that took place and see what we can do to make things right.

Thank you,
- The Endurance Team

Jul. 18th, 2023

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Mileaha Madel Wilmington, DE

Kim was very knowledgeable and understanding of my situation. Her assistance was immeasurable. You have a stellar employee. Please let her know that.

11 months ago

Reply from Endurance

We're happy to hear that our team provided you with excellent service, Mileaha. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Jul. 18th, 2023

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Kevin Williams

So far with billing and customer service in billing they’ve been very good. I just hope when I ever do need something they back up their promises.

11 months ago Edited June 13, 2023

Reply from Endurance

Hi, Kevin. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

- The Endurance Team

Jul. 18th, 2023

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Nathan Quinn Rimrock, AZ

Friendly customer service personele who were knowledgeable about the products they offer. Candice was great to work with!

11 months ago

Reply from Endurance

Hi, Nathan. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

- The Endurance Team

Jul. 18th, 2023

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Susan Johnston Phoenix, AZ

Just give Everybody great 👍🌸🌹recognition who I talk to I think I’ve already said everybody I could think of up to March 30, 2023 Thursday afternoon/ 130 pm / Susan Johnston/ customer w/endurance ppl 🌸

1 year ago

Reply from Endurance

Thank you for leaving us a rating, Susan.
If there's anything that we can do to improve your experience, please feel free to send us an email at [email protected]. We would love to hear how we could earn 5 stars from you.

Thank you,
- The Endurance Team

Jul. 18th, 2023

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AnnaLee Blackson Philadelphia, PA

Customer Rep Tabitha was personable, fast and efficient. Even sent me an additional copy of policy and told me where all the pertinent information is located. Great CS.

1 year ago

Reply from Endurance

AnnaLee, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

- The Endurance Team

Jul. 18th, 2023

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Stuart Nuss Winnebago, IL

After nearly three years of paying for Endurance coverage on our 2006 Econoline, our repair claim was denied, due to a "mileage discrepancy". It turns out that the dealer used the mileage from when THEY bought the vehicle at auction on our purchase agreement (which the salesperson told my wife was OK to use), but listed it on CARFAX at about 150 miles higher. Whichever number was used, we far exceeded the Endurance one month/1000 mile waiting period, before repairs would be covered. Endurance offered to correct the discrepancy, but would not cover the currently needed repair, and would require ANOTHER one month/1000 mile waiting period before coverage would begin. They also say that cancelling the policy will result in a "pro-rated" refund. What needs to be "pro-rated" from a total lack of coverage is beyond my comprehension. My calls to customer service to talk to a manage have been met with horrendous hold pauses, and no manager ever returned my calls. Their customer service SUCKS!

1 year ago Edited November 30, 2022

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Glenn Davis Maricopa, AZ

I have had Endurance coverage for several years, and until recently have not needed to use it. My AC Evaporator failed several weeks ago and I sent my vehicle to Dodge dealership for AC repairs as well as other non covered maintenance. My coverage contract listed the AC system as a covered item, and the claim for coverage of the Evaporator (by part number) that was submitted by the dealership came back from Endurance as a "covered item" which would be covered under my warranty. Days later, an inspector went to the dealership and determined that the evaporator failure was due to "normal wear and tear" and would not be covered. I called the claims department this morning and questioned them about the denial. The claims person stated that "normal wear and tear" was NOT covered and added that another reason for denial was that MY TRUCK HAD TIRES ON IT THAT WERE ONE SIZE LARGER THAN WHAT IT WAS MANUFACTORED WITH!!...based on their denial reasoning, there is NOTHING on my truck that is covered under warranty. NOTE: I bought my truck used and it has the same size tires on it as when I purchased it. Several thousands of dollars in warranty coverage that is WORTHLESS! Don't EVER buy into an Endurance warranty coverage plan expecting to have coverage...put the money you would spend on a policy into a separate savings account...you will end up money ahead.

1 year ago

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Marvin Carter GA

The representative were easy to talk to and made me feel that they were concerned about my issues and worked to get the people I needed to speak with with to resolve my problems they have been great

1 year ago

Reply from Endurance

Hi, Marvin. Your feedback is highly appreciated. Thank you so much for the review!

- The Endurance Team

Aug. 15th, 2022

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Janice Kneule Charlotte, NC

I was trying to get clarification on my coverage. The lady was really nice and very helpful. 😊😊. I appreciated her help with dumb questions and her knowledge 😊

1 year ago

Reply from Endurance

Hi, Janice. Thanks for taking the time to share your positive experience. We truly appreciate it!

- The Endurance Team

Aug. 15th, 2022

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Brian Nashville, TN

Had a problem with my payment due to the reason with personal issue Tabitha was very friendly and helpful and understand. She was able to handle it right away with it

1 year ago

Reply from Endurance

Hi, Brian. Your feedback is highly appreciated. Thank you for the review!

- The Endurance Team

Jul. 11th, 2022

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Creole Girl Huntsville, AL

Excellent customer service! I had to cancel because the dealership added an extended warranty to my loan. I will definitely purchase my next warranty through Endurance.

1 year ago

Reply from Endurance

Thanks for your review. We're glad to hear you had a great experience with our team and we look forward to working with you again in the future!

- The Endurance Team

Jul. 11th, 2022

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Angela Boyd Gwynn Oak, MD

This is my first time using Endurance, so I can’t give 5 stars. However, so far the customer service has been excellent!! Shanika, answered all my questions and was very polite and professional!

1 year ago

Reply from Endurance

Hi, Angela. Your feedback is highly appreciated. Thank you for the review!

- The Endurance Team

Jul. 11th, 2022

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Bart Bonar Dayton, OH

The coverages are ok, but the customer service department bent over backwards to help once I said I would cancel. They really listened to my needs and helped make the best of the situation.

1 year ago

Reply from Endurance

Hi, Bart. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

- The Endurance Team

Jul. 11th, 2022

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Vegas Con Las Vegas, NV

Rodney is not only helpful but very proactive in getting my request started when he could have just waited for the other department to start the process.

1 year ago

Reply from Endurance

Thank you so much for your 5-star review! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Jul. 11th, 2022

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Krums Korner Fairhope, AL

Terrible experience with Endurance. They not only take 72 hours to have their technician come out to evaluate your actually needs the service, but they do not cover a rental car during those 3 days that your car is sitting at the service center waiting on them before service can even begin. But that’s not the worst part. Once I filed a claim, they simply canceled my policy outright, thus denying the claim leaving me with an outrageous service bill. This company is terrible. I waited on hold 6 times for over an hour. They were sure pushy to get my money and get me into a policy but then they do everything they can to deny a claim, to extent of even canceling the policy. Do not waste your time with endurance. Find someone else for your auto warranty. I wish I would have never gone forward with them due to the money they cost me, not too mention the headache and frustration they have caused.

2 years ago

Reply from Endurance

Hello, Krums. Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us.

Please get in touch with us at [email protected] and we'd be happy to see what we can do to make things right.

Thank you,
- The Endurance Team

Jul. 19th, 2022

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Jessica Allen Shelby, NC

Great experience! Johnavia knew the answer I needed even though I didn’t know exactly how to word the question. She makes me happy to be a customer.

2 years ago

Reply from Endurance

Hi, Jessica. e’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

- The Endurance Team

Jul. 11th, 2022

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Cj Poindexter Columbia, MD

Brad in customer service was great. Polite and efficient. Roadside Assistance has had some issues. But again the service we received from Brad was great.

2 years ago

Reply from Endurance

Hi, CJ. We’re so happy to hear you had a great experience with our customer service team!

- The Endurance Team

Jul. 11th, 2022

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Jarrod January

So far I’ve only used it for complementary oil changes. Endurance pays the shop in a timely manner. It’s important to get a shop willing to work with them.

2 years ago Edited April 2, 2024

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Laurie Cantrell Knoxville, TN

I waited over one hour to try to get someone on the phone to help me rent a car. As the lady at the car rental place had a question. No one ever answered the phone. I had to leave because I had to get back to work. My daughter had to leave work to come and pick me up. I called four more times for a total of three hours on hold and finally got someone on the phone at 5 PM only for her to tell me that I just needed to rent the car and then submit the claim after the fact. That would have been nice to know when I was at the car rental place Epically horrible experience! At this point a complete waste of money. Also unless things improve I would not recommend this service to anyone.

2 years ago

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Chicky Batista Mesa, AZ

The representative I spoke with, Olivia, was very helpful and professional. It is great dealing with individuals like her. My issue was resolved quickly and positively.

2 years ago

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Yolanda Castillo Houston, TX

I called to find out if the calls I was receiving were legitimate. I was assured that endurance was not pestering me. Rodney was very polite and reassuring.

2 years ago

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Michael Ray Jacksonville, FL

I am a new customer with an old car and a limited budget. I hope I made the right choice. Customer service responded quickly and answered my questions. Thank you.

2 years ago

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Jake Luke

Rebecca’s professional attitude was spot on. Everything she did was great . If all you customer service personnel carry them selves like Rebecca then you have a great team.

2 years ago

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Thomas Columbus, OH

I did a lot of research to find a company and part of that research was making more than one call to customer service. I’ve continually had good communication with them.

2 years ago

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Terrell Gray Cartersville, GA

The hospitality is awesome I have nothing bad to say! I recommend everyone to give them a chance at protecting there coverage on there exceeded warranties!!

2 years ago

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Dolly Owen Enumclaw, WA

They were very patient with me and went over my warrantee / policy with me at my pace. I asked a lot of questions and they were able to answer all of them.

2 years ago