Endurance
4.2
8.8
Overall Score
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Jake Luke
Rebecca’s professional attitude was spot on. Everything she did was great . If all you customer service personnel carry them selves like Rebecca then you have a great team.
2 years ago
Thomas Columbus, OH
I did a lot of research to find a company and part of that research was making more than one call to customer service. I’ve continually had good communication with them.
2 years ago
Terrell Gray Cartersville, GA
The hospitality is awesome I have nothing bad to say! I recommend everyone to give them a chance at protecting there coverage on there exceeded warranties!!
2 years ago
Dolly Owen Enumclaw, WA
They were very patient with me and went over my warrantee / policy with me at my pace. I asked a lot of questions and they were able to answer all of them.
2 years ago
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Winnie Sue Rank Springfield, MO
The fact that I would receive the repairs I would have received. I don't like the fact that I have to fill out a formal to cancel. Representative was very helpful.
2 years ago
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DJMikeBizaar Music Keller, TX
This was the the 3rd call I had to make to get my account information. Annette was fast, polite, efficient with time! Would have got 5 stars if this would had been my 1st call
2 years ago
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Larry Gadaleta Bensalem, PA
HORRIBLE!!!! They are there at all hours to accept new policies, yet they are only there for cancelation at certain hours. Also I did not need to notarize anything to start making payments to them. Why do I need to get a notarized document to cancel? This company makes it more difficult on purpose so that they collect ALL of your money before you are able to think and cancel.
I emailed them a few weeks a go with ZERO response. Then when I said i wanted to cancel over the phone, they put me on hold for 30 mins. Hoping I would give up. They said they had a long que. So i called right back and said "Can i be put through to the policy coordinators" without saying I wanted to cancel. They answered within 1 minute. They are liers and game players!
ALSO a woman with the last name L I believe her first name was NiNa or Vivian had a prank number call me after hanging up with her. Just for simply trying to cancel my policy. She gave a whole run around and said this is a bad idea. The prank caller threatened me and acted like he wanted to beat me up. This company is very unprofessional and ONLY out for money in their pockets.
BEWARE!!!
2 years ago
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Paul Gippetti Altamonte Springs, FL
I am giving you only one star because of your association with MEPCO. They are the worse company I have ever dealt with, and unfortunately they represent your company, Endurance, a wonderful company. As a customer of Endurance, I cannot get through to MEPCO ever. For example, I keep getting calls from Endurance telling me that I have not paid my Dec. 2021 payment. But I did pay on Dec. 3rd, I have the cancelled check cashed by MEPCO on Dec. 8th. Four different billing reps. from Endurance have called me about the lack of payment and I have told them , I am looking at the cashed check to MEPCO on Dec. 8th. Today is De. 17th. and I am still getting calls. Why isn't anyone from Endurane calling MEPCO and asking where the funds are? I am very close to cancelling my Endurance policy because of your relationship with MEPCO. They are horrible! One more phone call asking me where the Dec. payment is and I am done. I paid it on Dec.4th and MEPCO cashed the check on Dec. 8th., call them and ask what's going on!!
2 years ago
Deborah Boling, TX
My experience was as great with Tabitha G that handle my issues , but I had a bad issue with the representative that I talked to before her , he was very rude
2 years ago
Review Source
Mark Presser Amarillo, TX
Highly professional CSR TEAM!
Erica, Kimberly, and Tanya all were eloquent, caring and awesome! Endurance is represented very well with professional staff!
2 years ago
T M Amarillo, TX
Do not buy!!!! It is a total scam and by far the worst auto warranty I have ever had. I bought this for the peace of mind to know that my car is covered. I had a head gasket go out and the claim was denied. "Due to a lack of oil changes" which is total **. Oil changes have nothing to do with a head gasket. Even the repair shop is angry and scratching their head. I have been without a car for almost a month. They will do and say anything to not pay out. Yet they sure take the money right out of my account every month. Regardless of how easy they make it seem in their commercials and advertising on their website...don't fall for this scam. Pick a different company. Save yourself the trouble. My last auto warranty experience was nothing like this. This has been nothing but a headache. They are rude and treat you like absolute garbage. Run far far away from this pathetic excuse of a company.
2 years ago
Lori H. Delevan, NY
Need a zero star rating. DO NOT waste your money on this. They will tell you that brakes AND rotors are covered, when in reality they are not!! I took my SUV in for brakes and rotors plus a steering issue and a check engine light. The check engine light was covered by GM (thank goodness), but Endurance will not cover the steering gear for my power steering. Was told it was "just a noise and not mechanical". So I guess I have to wait until my steering goes out and I either hit another car or a tree before they will fix it. They will not fix my brakes and rotor because it's "not mechanical, it's maintainance", but will give me a $140 credit to fix just the brakes, not the rotors (even though one of them is warped). This company is bogus and I now regret ever signing up. So I now have to pay for another month before it will be cancelled. FYI - to those that are just getting started with Endurance and haven't filed a claim, please pray you never have to as they will fight tooth and nail to NOT pay anything out. You will be changing those 5-star ratings to 1-star.
3 years ago
Stephanie Vickers Garland, TX
My engine went out in my car and Endurance denied the claim. I ask to why they denied the claim they gave me a bogus excuse said I miss an oil change. I didn't get my oil change once it was during the Pandemic because I wasn't driving the car. After all, I and my husband were on furlough for three months. So my car was at the repair for 2 months. Sad to say they still haven't fixed my car. They try to only take care of the parts only and suggest that I cover the labor. They are a joke I'm in the process of suing them. They're so used to people giving in or giving up but I'm not a pay too much money for my warranty. Besides, I know it's going to cost me to take them to court but it will be worth it. I lost so much money paying for rental cars and still paying for a car that's not working. How can someone take advantage of a person.
3 years ago
Russell Clark Roxbury, MA
The young lady was very helpful with answering my questions and was very polite I would love to talk with her again she was very helpful thank you bruenay sorry if I spelt it wrong
3 years ago
acklay
Submitted my car info to get a quote to cover my Corvette and the experience with the sales representative was extremely poor. I interact with salespeople on a regular basis and I must day the person I spoke to on the phone was the pushiest, most aggressive salesperson I've ever spoke to.
When I asked questions about the policy and expressed concern that a certain component might cause future issue, the salesperson became very defensive.
I tried to end the call cordially, thanking the salesperson for the quote and telling her I'd like to compare options before making a decision, she would not take 'no' for an answer. After a few attempts to end the call cordially I finally just had to hang up. I'm not giving a penny to this shady company.
3 years ago
Vanessa Benoit Kinder, LA
I am going to leave this review on every site I can to ensure someone else does not waste their time with this company. This is a horrible company. I have three cars with them which I am now canceling. They don't make the process easy. I thought I had canceled one a month ago but was told today I was supposed to fill out some paperwork that I never received to complete the cancellation. So, all the problems started from the Get GO. They stated we would receive vouchers that we could use to purchase things, which was a lie, they are just coupons, which I should of know at that point they were liars. Then I needed an oil change, getting the oil changed was not an easy process and the company changing the oil had to be on hold forever, so we decided to sit on hold with them while we waited to get an oil change, the employee and Endurance said if we sent in a signed receipt they would refund us the money, but then after we paid for it and tried to send it in they originally told us that is not how you do it, but they would refund the money this time. Not how you do it, this is what your employee told us. Anyways, next, I had issues with my Van which was a nightmare to get shorted and then the repair shop and to call multiple times and be on hold forever before it got fixed. Then when I needed a second car to be fixed the repair company again had to be on hold forever and didn't have time to keep waiting for help that we ended up just having to pay for the vehicle. Then I called to short out the fact that I still have not received my refund on the oil change and the issue with the other car and their hold time, to be told my truck was never canceled, that I had to fill out paperwork that I never received and was never told about. Then I was rudely spoken to by the employee and have decided to cancel all my vehicles now. A horrible, place would never recommend.
3 years ago
Jim Ross Ballwin, MO
READ THE SMALL PRINT... Purchased a 36 month policy for my 2013 Porsche Cayenne GTS in October of 2018.
Fortunately, I only put 20K on the car over the past two years and the vehicle was relatively reliable during it's ownership, filing only one $900 claim less the $100 deductible.
I recently purchased a new car, that has a full factory warranty. I contacted Endurance to cancel my contract, and file for a refund for the remaining 11 months in premiums or approx $1100.
Much to my surprise, I was told that my single clam of $900 would be deducted from the remaining balance, resulting in a refund of less than $100. The Endurance CSR offered to apply my balance to another car, but that would require signing a new 4 year agreement. To add insult to injury, to cancel my policy I have to fill out a "paper form" (that they would email) have it notarized, and fax it back. Not very user friendly and seems rather antiquated in 2021.
If you are planning on trading your car before the end of the term of your policy and God forbid file a clam, don't expect much of a refund for the unused amount. All being said, the pro-rated cost of my 36 month $4200 policy in now over $6000. Safe to say, that I won't be doing business with Endurance again.
3 years ago
jamal king Joliet, IL
The cost is much lower as compared to other warranty companies I have researched. Also the phone representatives are very professional and don't pester or pressure you th sign up.
3 years ago
Steve Siebel Cincinnati, OH
Max was very patient listing to and answering all our questions. If all service calls were this patient and nice as Max, there would be a much better world all around.
3 years ago
ED IANNUCCI Philadelphia, PA
They use the term “normal wear and tear” to deny claims! My warranty has been paid in full for a year. I have until March of 2021 or 166000 miles. My truck has 146k and the transmission went. I called a filed a claim in wich they assured me that transmissions are covered. I asked them if there were any reasons why it wouldn’t be covered and they said yes... neglect. GREAT! I have been religious with oil changes as well as fluid checks, wheel rotations, lubes, etc. the adjuster inspected it twice and said that it was a covered failure. GREAT! As soon as it gets back to whoever is in charge DENIED! Both of my mechanics were shocked and appalled because they deal with warranty companies and my situation was a typical scenario that was covered by other 3rd party warranty companies. The reason for denial was NORMAL WEAR” the manufacturer calls for transmission service at 150k and it failed at 146k. I appealed and they wouldn’t budge. I have filled out cancellation forms and I’m not interested in a pro rated amount I want my $2968 refunded because it is paid in full and they’ve done nothing to warrant a partial refund. If this is done I’m willing to quietly part ways but if not... stay tuned
Edward Iannucci
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3 years ago
patricia jones Detroit, MI
The young men’s were very professional explained everything to me to the point where I could understand it I’m very happy I decided to use your company
3 years ago
Angie Fidler Kansas City, MO
Endurance warranty company is a scam! Do not purchase! I got the warranty 8/28/19. I’ve had 2 expensive repairs done on my 2017 Chevy Malibu that the claims were denied. The sales person told me it was bumper to bumper coverage excluding wear and tear. I was told later this is a component listed plan and the parts submitted for claims weren’t listed. They list general engine parts and you’d have to be a mechanic to understand the components! So I pay them thousands of dollars for piece of mind but end up spending more out of pocket on repairs with no piece of mind! I can’t believe they can get away with this! They are crooks!
3 years ago
Teresa Peitrowski Portland, OR
Oh. My. God. I would never ever EVER buy from these people. My husband has been getting the hard sell for days. Today I had the misfortune of answering the salesman's call. He was classically rude and condescending. He continually talked over me, belittled all my reasons for not committing to buy, badmouthed competitors' products, scolded me I was making a mistake... and on and on and on. I kept repeating, "I'm not interested, thank you" while he talked over me and down to me without so much as taking a breath. Stereotypical hard sell tactics, with zero respect for the customer. I finally repeated, "I'm hanging up now" about a dozen times, while he continued yammering away. Holey moley. I have no idea whether the warranty is any good or not, but I can only imagine what a nightmare it would be trying to deal with these people. No thank you!
3 years ago
Stephanie Lynn Taylor Locust Grove, OK
I just Signed up and they were very nice and quick with response to each question which made me feel comfortable in buying coverage from them. Knowledge.
3 years ago
Dane Wisdom Orlando, FL
Poor Customer Experience, the service offered is not at all as advertised. I'm yet to find justification on this monthly expense. Doubts arise as to the company's willingness to honor the arrangement.
First off an individual has to file a claim based on policy.
Filing a claim is tedious and uncomfortable situation.
Your claim is often rejected right there is store with by the shop operator that on the with the company only stating that the your company say it does cover that.
The company's phone lines don't open to the customer till after 11am eastern time.
The customer elite services are a joke and can't be accessed. This service is supposed to offer a customer up $5000 in financing to cover repairs the warranty doesn't cover.
Instead of a customer as to hear from a store attendant the company doesn't cover.
When requested by telephone the customer is email a link where their apply a a loan.
4 years ago Edited September 14, 2021
Reply from Endurance
Hello Dane,
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department
Jul. 14th, 2020
PATRICIA A HELMS Indian Trail, NC
Very impressed with the whole experience of purchasing an extended warranty on my 2013 Hyundai Equus. Makes me feel great about keeping my car another 5 years.
4 years ago
Reply from Endurance
Hello Patricia,
Thank you so much for taking the time to leave us a rating.
Customer Experience Department
Thank you so much for taking the time to leave us a rating.
Customer Experience Department
Jul. 14th, 2020
Shawn Oglesby Tampa, FL
Very polite did not ask many questions,answered my husband question dud not rush then offered to send additonal contract info if we did not have available..thank you
4 years ago
Reply from Endurance
Thank you for taking the time to leave the review
May. 14th, 2020
Destiny Corley Henderson, NV
Brittany was very helpful today! She was very understanding and easy to talk to! If I could request her every time I called that would be great! Seriously!!!
4 years ago
Reply from Endurance
Hello Destiny,
Thank you for the review!
I will pass the message along to Brittany
Thank you for the review!
I will pass the message along to Brittany
May. 14th, 2020
M C Benton Mansfield, TX
I can tell you after my first service. I have not had to use yet but my experience with the reps who receive my monthly payments have been
Courteous.
4 years ago
Reply from Endurance
Hello,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department
May. 5th, 2020
Lynne Lindsey Lexington, KY
Everyone I have dealt with has been not only professional - but kind.
from Sales = Jose
Mr. W
and today = Ryan
Thank you !
4 years ago
Reply from Endurance
Hello Lynne,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department
May. 1st, 2020
Vicencia Germain Fort Lauderdale, FL
SCAM!SCAM!SCAM! DO NOT PURCHASE FROM THIS COMPANY WILL NOT APPROVE YOUR CLAIMS AND TRY TO OFFER FINANCING AFTER YOU'VE BEEN PAYING YOUR POLICY!!!!! So last year May I purchased a policy from this company and was told anything that makes my car not work properly as far as my engine, transmission, turbo and etc. would be covered. Fast forward to the 11th month of my policy my turbo is giving me problem. I called Endurance twice before filling a claim and spoke to two different representative which both stated that my turbo is covered under my plan. Since I found out it is covered I proceed to filling a claim. I took my car to VW b/c I have a 2009 VW passat. The guy that inspect my car stated the reason for my turbo not working properly is because the waste gate actuator which is also a part of the turbo is spacing which is causing my turbo to not receive the amount of boost it
needs to work properly. Now my contract states under listed components covered that the Turbocharger/Supercharger housing and all internal lubricated parts. Housing is only covered if damaged by Breakdown of a Covered Part. I spoke to several representatives of Endurance which all calls are recorded and all stated that housing is defined as the part that holds theTurbo. Now the part of my turbo that is messed up is a part of housing. However, my claim was still denied. Moving forward to the part of my contract that states what is not covered and nowhere in the not covered section does it state that part specifically. And going through the contract, the parts that are in the not covered section are parts you can purchase separately. The contract is unconscionable b/c the terms are only in favor of the company. My turbo is one piece, I CANNOT purchase the waste gate actuator without getting the entire Turbo itself. My problem that I am having is that sales representative, Quincy, from Endurance told me that the waste gate actuator is covered under my policy b/c it is a part of the housing. Now, William a Supervisor stated although the waste gate actuator is a part of the housing it is not covered. I have the Secure Plus coverage which from my understanding is a listed components contract meaning all the components covered within the contract will be listed. The waste gate actuator which is a part of the Turbo is not listed a a covered or not covered part. And there's a discrepancy somewhere there. Also, on my invoice from VW it does not state that the waste gate actuator is the problem. It states "ran GFF had fault for Turbo", Endurance states their inspection states otherwise. I asked for a copy of their inspection and was told it for internal purposes only. Then, William, the floor manager, tried to offer me my money back that I paid for my contract but I do not want my money back I want Endurance to abide by their contract. I would like for my Turbo to be fixed because it stated that it is covered under my contract. I'm hoping to get this matter fix and will take it as far as it needs to go to have it fix!
4 years ago
Terence Kollman Deerfield Beach, FL
I was very pleased with the Customer Service at Endurance.
Both Wanda H and Joe K. They make a good team!
I will be recommending Endurance to all our friends.
4 years ago
Reply from Endurance
Hello Terence,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department
Apr. 24th, 2020
Atari Taylor Hamtramck, MI
Grateful to have an company like you guys around and the lady I spoke with was awesome knew exactly what I was talking about on concerns I had yayy lol
4 years ago
Reply from Endurance
Hello Atari,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department
Apr. 9th, 2020
GREGORY DAY Chicago, IL
🤓To whom it may concern, ....Endurance Associates are Very polite and helpful. I would refer Endurance to family members and friends.
God bless.
4 years ago
Reply from Endurance
Hello Gregory,
Thank you so much for taking the time to leave us a rating.
Customer Experience Department
Thank you so much for taking the time to leave us a rating.
Customer Experience Department
Apr. 7th, 2020
Tyree Phillips , FL
Today I had three customer service rep couldn't help me no matter what this last guy I talked to her help me out less than 5 minutes so this working from home people don't want to do their job I think that's a bad idea
4 years ago
Reply from Endurance
Hello Tyree,
First and foremost we want to say welcome to the Endurance family.
Your review was short, sweet, and to the point.
Thank you again for your feedback and look forward to working with you.
-Customer Experience Department
First and foremost we want to say welcome to the Endurance family.
Your review was short, sweet, and to the point.
Thank you again for your feedback and look forward to working with you.
-Customer Experience Department
Apr. 6th, 2020
Jimmie Howard Gonzales, LA
It was very to the point , your personel was very well knowledgeable about the information that was needed, she was very polite, and understanding.Thanks.
4 years ago
Reply from Endurance
Hello Jimmie,
First and foremost we want to say welcome to the Endurance family.
Your review was short, sweet, and to the point.
Thank you again for your feedback and look forward to working with you.
-Customer Experience Department
First and foremost we want to say welcome to the Endurance family.
Your review was short, sweet, and to the point.
Thank you again for your feedback and look forward to working with you.
-Customer Experience Department
Apr. 1st, 2020
Gerard J Pepe Miami Beach, FL
The company contacted me and said they would pay for some of the parts that were needed..but not all, so i had to amend the original review...so i will give them a better rating after the came back to me and offer to pay for some of the parts..
4 years ago
Dennis Taylor ,
I was just informed today from the dealership service agent that Endurance wanted my approval for a teardown of my motor and transmission of a cost of $2,400 that will be billed to me if they didn't find it at a fault of wear and tear. So I am waiting until Monday to speak with a agent at Endurance for the meaning of this, I purchase this Truck from a used car dealership in August of last year and it haven't been a year yet. So I will wait until Monday for this call and you guys will hear the results then. Tuesday 3/24/2020 well this is to everyone that has been waiting for the results of my warranty with Endurance. They screwed me in thinking that they was going to repair the damage to my motor and then coming back saying that it was pre-existing damages from when I bought it ($9,000) from the used car dealership. And that they only see themselves liable for is the motor mount and that's all they going to replace. They have gotten over one thousand dollars from my account. I am informing everyone do not mess with this company, they are a scam.
4 years ago
Reply from Endurance
Hello Dennis,
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us.
I have one of our representatives looking into your claim and will be reaching out to you shortly.
We want to be able to see how we can make your experience with us a better one.
Thank You,
Customer Experience Department
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us.
I have one of our representatives looking into your claim and will be reaching out to you shortly.
We want to be able to see how we can make your experience with us a better one.
Thank You,
Customer Experience Department
Mar. 25th, 2020
Jennifer New York, NY
Omg!!!! I just purchased this warrenty and was told I would recv. $250 voucher I can spend anywhere , I actually recvd $250 in coupons. I was also told that I would recv 4 free tired and free key re program. Amelia sold policy with these additional perks. Now I’m told that the tires are not free and I misunderstood??? That in fact I get reimbursed for up to $125 per tire??? Where do you buy new tires for $125???? The key re program up to $500 and that as well is a reimbursement!!!! Amelia sold policy stating free!!!! Now very rude cooper floor manger gets on phn and states the truth !!! Not free!!! I ask how Long reimbursement takes? He says I have to call another number. After reading these reviews, and combined with from jump I was lied to!!!! I’m out!!!! Buyer beware!!!!!
4 years ago
Marcin Kosmowski Miami, FL
READ THIS IF YOU'RE PLANNING TO SIGN A PLAN WITH ENDURANCE!!!!
When I bought my car 14 months ago I Signed a premium extended warranty plan with Endurance. It cost me around $130 a month and was the best coverage you possibly could buy at the time. I received a loooong list of things that were covered and didn't hesitate, it was after all the best coverage you could have! Recently when I experienced a few issues with my car I remembered signing my premium extended warranty and was happy making my first call to them and have my car fixed. My joy didn't last long when I after explaining the issues heard that those were wear and tear issues and that they were not covered by my "premium plan". When talking to them they seem completely indifferent to the fact that everything that breaks can be explained as wear and tear. Today after paying $1800 for the "premium warranty plan" and $3500 for fixing my car I terminated my plan! When calling to cancel my plan they said that they now have a "premium premium premium plan" that will cover everything that will break. but it will cost me an additional $5000 on top of the $1800 I've already paid them and the $3500 I paid for fixing my car!!!!! Really!!!!! Completely useless!!!! 😂
EVERYONE!!!!! PLEASE SAVE YOUR MONEY AND PUT THEM ON FIXING YOUR CAR WHEN IT BREAKS INSTEAD OF GIVING THEM AWAY TO ENDURANCE!!!!! I AM ASHAMED OF FALLING FOR IT!!!! BUT I GUESS THERE'S A FIRST FOR EVERYTHING!!!! DON'T MAKE THE SAME MISSTAKE!!!!!
4 years ago
Tracey Goeckel Willis, TX
I had trouble when I first contacted them, the customer service rep was terrible and seemed like I was bothering him and did not answer any questions told me to read it online. That should have been my red flag! I finally got a manager on the line, he spoke well which led me to sign up. From there I havent really had any major issues, recenlty the engine light came on scan showed spark plugs and coil pack. The spark plugs I understand are not covered. When I called the rep told me its listed in your contract, well I looked and yes the spark plugs are listed as not covered. The other is a major part of the engine, this has also been confirmed through the dealership. Once again the rep was lacking any knowledge outside of telling me to read the contract again, funny he couldnt find it either! From there I have called requesting to speak with a manager, apparently there isnt one. I have emailed (the original manager I spoke with) and every other email address I could find - NO RESPONSE. This is ridiculous, I have another warranty company on another vehicle that has proven to be amaing, informative, and very quick to respond and resolve an issue. I was last told by Endurance rep that they could call around my area to find the work done cheaper as that is what I pay for in my contract. WHAT, that is the dumbest response I have ever heard. This company is just not legit in my opinion, seek out others and look at the reviews they will tell you everything you need to know! They dont even help you to cancel their crap service, its just ridiculous, they avoid responding so they keep taking your money. Thankfully your bank can assist in that aspect!
4 years ago
Jacqueline A Coury Tucson, AZ
This is an update to my previous 1 star review left which I've included at the end of this current review. I'll be further updating when I hear back from Endurance on their next step in resolving my auto transmission already twice junk used parts failure in 4 months.
12/28/19
At this time I just had a mechanic leave my home to confirm the 2nd used transmission Endurance a.k.a. United Care Care UCC had installed ONE MONTH AGO has failed also, the evening of Christmas eve... This is the second used transmission they've had installed. The first used replacement failing after (3) months. After a long ordeal this 2nd time of trying to recoup a reimbursement for my auto rental, I actually received it the morning of the 24th.
I just forwarded the photos of transmission codes to Juan O the resolution specialist who has been handling my claim after I filed my written complaint with the company, as well as The Attorney General Consumer Affairs Division in my State. I'm waiting to hear back from Juan regarding the now 2nd failed used transmission that Endurance has installed in my car in the last 4 months.
Original review
(3) months ago my transmission needed replacement. At my extended auto warranty co. Endurance direction; I took my car to Aamco on Ina Rd. Tucson, AZ. 85741. It took ONE MONTH for the part (a used transmission) to be located and shipped to the shop for installation. I was charged a $100 deductible. Then, I was told my warranty company was refusing to pay for the last week of my car rental, I would be responsible for the balance of the bill from the auto rental company. I was shocked as it was not my fault this repair wasn't handled in a timely manner. Throughout the month I called the shop on a daily basis asking when my car would be ready, I was repeatedly told they haven't received the transmission yet and were waiting on the warranty company. The used transmission finally arrived in a brown box with no information on its age, miles, or condition. When checking out, I asked Aamco of their warranty. I was told they cannot provide one due to it not being their product and knowing nothing about it, they only installed it. If something goes wrong my Endurance warranty will cover it within my contract time frame. Now, only (3) months later, my replaced used transmission provided by Endurance has failed and I'm in need of a transmission replacement again. I've been told by Endurance they will not cover a car rental and I can submit the bill to the supplier of the transmission when the claim is closed. When I asked Endurance for the supplier name and contact information, I was refused and told they will give it to me only when the claim has been closed. Endurance told me, the standard is the time it takes to get the part to the shop plus one day for installation. However, this puts a hardship on me due to a lack of my ability to confirm reimbursement with the unknown supplier. Meanwhile I'm having to put my car rental on my credit card during holiday rates without confirmation of reimbursement by unknown supplier. Again, having no idea of a time frame supplier will provide the part to the shop. Only 3 months ago it took them a MONTH. This is a time is of the essence matter, as I, or no one have unlimited funds to pay for that kind of time frame for a rental car without confirmation of reimbursement. I want my replacement to be handled in a timely manner and I want a new or reliable transmission installed in my vehicle. I was told I won't be responsible for the $100 copay this time.
4 years ago
Arthur J Combest Westerville, OH
They list all of the good reviews, but it is less than a good warranty company. They will not cover anything unless it is a big ticket item, engine, alternator etc... Other parts that may be small in nature, but important to helping these parts run are not covered and more expensive. READ between the lines... Most repairs are not the big ticket items... Even if it does not list what is not covered, they will give you a stupid interpretation that justify them not covering the item... I will pay the money to use a manufacturer or dealership warranty, so that you know what is covered and these arbitrary companies can pick and choose what they want to cover. Lastly, they tried to suggest my vehicle was old and had high mileage, however they knew the same when I bought the policy and they even recommended it... Again, its a scam and they will not pay... Don't do it... Really, you don't need it... WASTE and very disappointing company. I thought the reviews suggested a good company, but they make up those darn reviews, because they are just terrible... I have had other extended warranties before, and even if it was a close call of something not listed on coverage and not covered, they made good on their policy. Not Endurance, please don't go for it and save your money...
4 years ago
Robin Owens York, PA
I've been an Endurance customer since 2018, and I purchased the Superior Program coverage because I purchased a used, in very good condition, 2007 Dodge Caravan SXT and with any vehicle after a certain amount of years major and minor parts will break down. I thought I was using my God given wisdom, by purchasing the coverage I have (by the way, was not cheap in price $3272.00). Sadly, I'm very dissatisfied with the warranty program. Here's why.
When I had several repairs that were needed to be done on my 2007 minivan in Sept. 2019, Endurance first told the auto repair company that none of the repairs are covered under my program. Although when I contacted Endurance a few days later, I was told the repair work was done without Endurance giving their authori zation, which was not true. However, didn't you say [Endurance] you wouldn't authorize the work because none of the repairs were covered? Very confusing. Needless to say, some of the repairs such as; valve cover, tie rod ends, leaf spring shackles and hardware and shocks are acceptable repairs included in the supreme coverage program in which I am a member. So I attached a copy of the itemized repair work and the amount I paid for the repairs. In addition, I attached a copy of my contract pointing out the repairs covered under the Superior Program. Also, I sent a letter graciously expressing that I would be more than willing to accept a reimbursement of the after market price they would have paid for the repairs if the work had been authorized by them.
I was prompyly contacted by Aaricka L, and she informed me that she had submitted a request to the reimbursement department. That was October 1st and I have not heard anything, nor have I received a response to the two additional emails I sent to Aaricka L. Is this the way you treat your customers? I will not recommend this warranty program to anyone.
4 years ago
Joey Long Branch, NJ
I had just made a down payment for an extended warranty and was looking at a sample contract on their website when what I was reading was NOT what I was told by the rep. Called the rep back, good discussion, got more info, thought about it and then called back to cancel. The rep I spoke with wasn't in but the customer service rep, Judy, asked me why I was cancelling. I explained why and she actually said to me "since you don't have your written policy yet, how do you really know why you're cancelling? Now tell me the truth." I asked her if she was calling me a liar and she said that I didn't know what I was talking about. When I asked to speak with a supervisor, she said supervisors don't take calls. When I questioned that, she said he was in a meeting. When I pointed out the contradiction, she said she wouldn't know who to route the call to as there are 4 supervisors. She then put me on hold, came back on and said I'd get the refund but she didn't know how much. I asked why not since the deposit is listed as 100% refundable and there was just silence.
If this is any example of the way they treat customers, claims or potential customers, I'm amazed they still get business. No wonder they have so many bad reviews and have been actually had their BBB Reliability badge REVOKED!
4 years ago
Steve Feeney Madison, WI
Please, please do not buy through this company. I have been on the phone 3 different times over 1 week for hours. Poor, poor customer service. I thought when I did my research this was the company to go with as they had great reviews. I am not sure how many of the reviews ever needed to do a claim or if they are fake reviews from the company itself. If I had one problem dealing with this company on the phone that is one thing, but 3 times. I should have know when my Cadillac repair person said he was not familiar with Endurance and he has about 2 decades in the repair industry that there would be problems with my first claim. This company will do anything to get out of a claim. If there is anything that they request when you open your account that is not exact they will use this as a way to not honor your claim. Today I provided the exact proof that was needed in regards to mileage and they still said they want to just rewrite the policy. I said to Johnny M who was the last customer service agent I dealt with that if you rewrite my policy as a new policy then I would not be covered for the current claim for repair on my vehicle and they said correct they would not cover it because it would be pre existing. Pre existing on a claim that I should have legitimately covered under my existing warranty! The agent would not even give me his full name. I then said at this point I would like to cancel my policy and he said we can do that, but since it is past the cancellation period it would be prorated, but he had no idea on the amount of refund and would have to send it to another department who would be in touch. My vehicle has been at the repair center for over a week as I went back and forth with these people who kept asking for more and different documentation. If I only would have read a review like mine before buying. I have now been without a vehicle for a week and will have to pay $1200 for my repair. I think the company is looking to avoid any high expense repairs and look for any way to get out of it when you look to make a claim. I cannot say enough bad things and I hope this review makes at least a few people go somewhere else where they can actually be protected and treated well.
5 years ago
Veronica Howard Romeoville, IL
NOT AN ACCREDITED COMPANY PER BBB.. THEY HAVE A B-RATING.
BUYERS DO NOT WASTE YOUR MONEY PLEASE!!!! I purchased a warranty from this company. Upon opening the policy I explained that "my car has a CVT transmission," which the VIN number also gives them that info. I made the down payments, made the monthly payments on time, and did the XYZ to meet their requirements for the policy. Months later, I started having issues with my trans. I took the vehicle to dealership. They explained that "the trans is going bad and need to be replaced." They contacted Endurance. Endurance sent an inspector out who allegedly stated its the trans. Well instead of Endurance paying for the repair, they requested that the transmission be torn out of the car and broken all the way down with my permission, which makes me responsible for the tear down cost if they decline the claim. The dealership representative was appalled as I was. He explained that "they have never heard of such a request being that the vehicle has all the alerts for a transmission replacement." He also explained, which I agreed that "it doesn't make sense to make myself possibly responsible for $1k to tear the trans down. That's a fourth of the cost to replace the trans." I stressed my concern with Endurance rep Morris, he stated that "they will deny the claim because the diagnose is incomplete or I can authorize the tear down making me possibly responsible if the claim is not approved." I asked for a manager. He stated there wasn't one available. I told him it sounds to me that Endurance is looking for a needle in a haystack. A reason to decline the claim. I find it hard to believe that both inspections, from the dealer and from their inspector point towards the transmission and they're still looking for more info. Absolutely ludicrous!! This company is a waste! PLEASE SAVE YOUR MONEY!!
5 years ago
N. Messer Fort Worth, TX
Buyer beware. I brought this warranty when I brought my car in 2016. My car is a 2007 Buick LaCrosse. This year my car broke down. I took it to a service dealer. They told me that it needed a and a transmission and a steering gear assembly. They called endurance and they were informed that my car was only worth $4,000 and since I already used $ 1900 on another claim that they were only going to pay $2,100 towards the transmission. I had to come out of my pocket $1,100 more just to have my car fixed. Endurance is not the company that they say they are. Each year they assess your market value price of your car and determine what they will pay at that time. They also would not pay the rental car reimbursement fees because they claim that they paid all that they're going to pay on my car. Do not buy this warranty.
5 years ago
Santina Cheyenne, WY
This company is VERY manipulative and out to get your money. They sent me a letter in the mail stating that the warranty on my car was about to expire, I called the next day and they said because I am financing my car through a bank, my bank REQUIRES me to have a warranty on my car. They charged my debit card $249 to "re-activate" a warranty that I DID NOT EVEN NEED. I called my bank the next day to ask if I needed a warranty on my car to keep financing it, they said NO. I called 4 or 5 times to cancel the policy but they kept talking me into keeping it and even lowered the monthly payments to $79 a month instead of the original $111.50 they were TRYING to charge me in the first place. I called today to ask when I could use the warranty because my car has been experiencing electrical problems, and they said I cant use it until I've put 1,000 more miles on my car. They even accused me of warranty fraud! They are the ones who TRICK people into paying for this warranty. I cancelled right after they told me this, DO NOT let this company lie to you and take your money like I did. LESSON LEARNED
5 years ago
Carla P Marietta, GA
This company uses unscrupulous tactics to get your business and to keep you from cancelling. The sales representative quoted a total price that was significantly less than what the payments added up to. I didn't do the math until we reached the verification process and it was at that time I told them I did not want to continue and to cancel. I noticed a charge on my account a week later and immediately called to cancel. The representative "Art" tried everything in his power to change my mind and when I wouldn't budge, he claimed he cancelled the contract and I would receive a refund in 3-7 days, but I wouldn't receive an email confirmation. A week later there was no refund and when I called, customer service didn't see any cancellation processed. I tried to cancel again with "Tony A" and he gave me the same schpiel as "Art". I called back and again, customer service did not see a cancellation processed. I will now have to contact my bank to get this refunded.
5 years ago
