Name: Endurance
Rating: 4.2

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muriel howell

I got the highest pain premium that they had for a vehicle because I had a branded title, however they did not charge me some kind of surcharge so when I took my car to the dealership nothing was covered. After 2 weeks of my car being at the dealership I got a call from endurance because I canceled my credit card so they could not get their payment and that was the only reason they called me it wasn't to address the problem. They are a terrible company I would never recommend them for an extended warranty

10 months ago

Reply from Endurance

Muriel, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Juan Jose Chiari Jr. FL

Endurance salesperson does not elaborate on the limits of liability of a used vehicle. Once you reach the limit, which the clause is written, the contract ends. They do not let you know that even if you keep paying the monthly premium. Consequently When i went take care of aproblem at service, they would not cover it because i had reached the limit of liability. So they took my payment after the contract was technically terminated.

10 months ago

Reply from Endurance

We appreciate your feedback, Juan. If you would like to discuss your experience further, please reach out to us at feedback@endurancedirect.com. We would love the opportunity to resolve your issues.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Marie Bozeman Tallassee, AL

I have first-hand experience with endurance. My experience was a bad one. They said that the tow service kept asking the same questions over and over and over again and they gave false information to me so therefore I had to call the head office to get some information straight my car was broke down on side of the road and they gave me the runaround for 30 minutes, so I do not recommend this company to anyone else

10 months ago

Reply from Endurance

Marie, we're sorry to hear about your negative experience. We have very high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at feedback@endurancedirect.com, and we will see what we can do to make this right.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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James Haynes Kansas City, MO

Excellent customer service provided. Problem solved quickly, questions answered fully. Thank You for excellent service!

10 months ago

Reply from Endurance

We're happy to hear that our team provided you with excellent service, James. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Jan. 23rd, 2024

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Luis Tapia

Kim was super helpful and knowledgeable, The overall plan just wasn’t for me in my current situation but will definitely call them back for coverage in the future

10 months ago

Reply from Endurance

Thank you for leaving us a review, Luis. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Shunshine Banks Marietta, GA

I filed a complaint via BBB. I heard back from the company, reached out to the company about the enhanced labor rate & luxury electronics package to be added to my already platinum package it’s been a week and STILL have not heard back. I advised wanted to add regardless but shouldn’t be subject to the additional 30 day wait and 1,000 miles (purchased feb 2023) and willing to pay the extra amount. Instead keep getting emails about my satisfaction. As of right now not a satisfied customer.

10 months ago

Reply from Endurance

Sunshine, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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john edward fuller,III Cincinnati, OH

justin j,is a real pro at his job,he took care of all my concerns and i enjoyed talking with him,a real nice person. thank you, john e. fuller,3rd.

11 months ago

Reply from Endurance

Hi, John. Your feedback is highly appreciated. We're glad our team was able to address your concerns. Thank you for the review!

- The Endurance Team

Jan. 23rd, 2024

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Ricky Shelton Oconomowoc, WI

Tabitha at Customer Service was very Friendly Knowledgeable and Professional! Answered all my questions and was a pleasure to work with! Thank You!

11 months ago

Reply from Endurance

Hi, Tabittha. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

- The Endurance Team

Jan. 23rd, 2024

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Tl Kelly Aurora, CO

Not Happy , Trying to get help for a tow was so difficult, just to be told to I'd have to call back the following day and repeat the process at an earlier time . Also I printed off the Contract and I cannot find a Shop within 100 miles of me willing to accept this warranty or deal with Endurance at all . This was a complete waste of money for the last 6months . I'll be canceling my contract and requesting a full refund.

11 months ago

Reply from Endurance

Hi, TI. At Endurance, we value your feedback. Please contact us at feedback@endurancedirect.com so we can better understand the events that took place and see what we can do to make things right.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Debbie Milo Huntsville, TX

The representative was very kind and helpful very polite and if I had to refer her to another customer, I would thank you.

11 months ago

Reply from Endurance

Hi Debbie, Thank you very much for voicing your positive experience with the company. We look forward to having you as a customer for many years to come.

- The Endurance Team

Jan. 23rd, 2024

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Caleb BArnes Kyle, TX

Don’t use this company. It’s a waste your time I gave an accurate mileage account because somebody at Walmart put the wrong mileage down. They’re not giving me a claim and refuses to give me my money back. I’m gonna get a lawyer To do with these people because they refuses do it right. I’m tired of this, don’t go with this Company They only protect their bottom. And it won’t be you . You’d waste your time.

11 months ago

Reply from Endurance

Caleb, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your policy information so we can assist you further.

Sincerely,
The Endurance Team

Jan. 23rd, 2024

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Lawrence Roberts Port Wentworth, GA

I had a quick and effecient experience with Endurance. It was handled throught my Car Dealership and I was very pleased with the results.

11 months ago

Reply from Endurance

Hi, Lawrence. We appreciate the rating and are glad we could provide you with a positive experience!

- The Endurance Team

Feb. 14th, 2024

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Barbara Surento Tampa, FL

I couldn't have picked a better company. Your company is extremely helpful. Everyone should have you taking care of them.

11 months ago

Reply from Endurance

Hi, Barbara. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

- The Endurance Team

Feb. 14th, 2024

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D&G Altman Murphy, NC

They try and make things right. Customer Service Manager was great and saved they relationship. She was very understanding and concerned

11 months ago Edited September 21, 2023

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RICHARD MC

I signed up for an Endurance Warranty on 6/23/2023, then canceled on 6/26/2023, taking advantage of their 30 day refund guarantee. Well, it’s September 19, 2023 and still have not got my refund of $154.31. I’ve called every few weeks and they kept telling me my refund is in process. I would recommend anyone considering purchasing an Endurance Warranty to check the reviews and complaints on bbb.org before you pay them any money! Ignore the reviews that praise the ease of signing up; they are great salespeople but maybe not so good at paying to fix cars.

11 months ago Edited September 22, 2023

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Wayne Covington

Very professional knowledgeable, extremely courteous. The representative did inform me and answer all my questions in a timely manner.

11 months ago

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Wayman Wiggins Columbus, GA

Terrible services! I had to wait for a fuel pump that would sent from endurance to my city. The facility in my City has a fuel pump but endurance obviously didn’t want to pay their price. I have been out a car for weeks and endurance only covers five days of rental services just terrible!

11 months ago

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Romarise Williams Baltimore, MD

I should have known. Insurance companies will find every possible way not to cover your claim although your warranty advises that it is covered. Do not purchase! Save yourself thousands and the headaches. Literally had in my contract that upper and lower control arm was covered yet they found a way not to cover the work that needed to be fix. Complete rip off.

11 months ago Edited September 19, 2023

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Shannon Burley

Whenever I have had to call, they are very friendly, professional, and they take care of whatever the issue is quickly and efficiently.

11 months ago

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Kandra Gunter Miami, FL

Tabitha G. was absolutely amazing and extremely helpful with my issue this morning. Thank you so much for all you do for your customers!

11 months ago

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Anne B Buyalos Henrico, VA

Rather than use a sensor from the Nissan dealer Endurance ordered their own, which held the repair of my car up 6 days. In the meantime I had to rent a car which cost me extra, because they only pay for 5 days of rental, and not all of the rental is paid by Endurance. I believe this was uncalled for. I do not recommend Endurance as a good warranty company.

11 months ago

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Suzette Dewey Indianapolis, IN

This is the best company to have a warranty with. Customer service is always helpful and friendly! Rodney answered all my questions today. I give him 5+ stars!

1 year ago

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Carmen Enos Charleston, WV

I signed on because of friends telling me how good and reliable you are. it was fast and user friendly. I have not had to use it yet, but I know I'm covered if needed.

1 year ago

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Joe Etwara West Milford, NJ

I called twice for a quote and the pricing was different the next day by a huge amount and the first agent did not apply a credit I had on the account for a few years. In the end, it all worked out and the CS manager provided excellent service.

1 year ago

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Alaaldin Saleem Milwaukee, WI

Thank you very much for helping me out explaining everything. You are the best. Thank you for your patience and your advice. Always recommend it is Pearson.

1 year ago

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Leonard Krauss Fort Wayne, IN

When trying to pair my phone with the endurance app it still stated that the account was suspended and out of coverage. Confused by this situation. We have reached out and asked if the coverage was available and told were told yes. Unless we have a new contract # we are not aware of We are quite concerned about the coverage. Please explain!

1 year ago

Reply from Endurance

Hi, Leonard. We're sorry to hear you're having trouble with the Endurance app. When time allows, please email us at feedback@endurancedirect.com and our team will be more than happy to investigate things further and make things right!

Thank you,
- The Endurance Team

Jul. 18th, 2023

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Mindy Clarke Tacoma, WA

I only rated 1 star so this would get posted. This is the worst company ever for extended warranty. We need our 2017 truck repaired and it was $10,000.00 because it had carbon build up in the engine. Now, we were told by Endurance that they would not pay anything on our claim as carbon build up is our problem and not overed under the warranty. I asked why is it not covered and they stated that we need to do carbon maintenance each year. I have never heard of that. I have heard of oil changes, tunes ups, coolant maintenance, replacing breaks, replacing tires, and all the basic maintenance but never had I heard of carbon maintenance. I felt that is something they should have addressed when we signed up for the extended warranty warranty. Needless to say we wasted money for a few years and ended up dropping them as we were being ripped off. I suggest never going with them!!!

1 year ago

Reply from Endurance

Hi, Mindy. We’re sorry to see that you had a less-than-satisfactory experience.
We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.

When time allows, please send us an email at feedback@endurancedirect.com.

Thank you,
The Endurance Team

Jul. 18th, 2023

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Andy S Milwaukee, WI

Been paying for their extended warranty for 2 years and as soon as I needed a real major repair on my SUV and my dealer called for authorization , first the dealer was hung up on, then when I called to ask what was wrong, they wouldn't tell me how much $$ would be reimbursed saying they could only tell a repair shop, then they created all kinds of hoops for the dealer to jump through asking for photos as proof and then denied a $1100.00 repair job anyway because the shop didn't get prior authorization. The CSR said "well your repair shop should have kept calling us back even if they got hung up on". Said they would tell me the same thing if I submitted the bill after, I wouldn't get reimbursed a penny because I didn't get it authorized (even though my dealer and I called 2 days in a row trying to get authorization). All extended warranty companies are sleazy, I read so many bad reviews on other companies I thought this company would be different, they're not. Their business model is just like any other "insurance" company: take in as much money as they can and then deny as many claims as they can for whatever reason. Thats how they make money and stay in business. This one's method is apparently to keep repair shops on hold for long periods of time or hang up on them or disconnect them so they can't get a claim authorized in the first place. A VERY unhappy paying customer

1 year ago

Reply from Endurance

‍Hello Andy, we would like to apologize for your recent experience.

We pride ourselves on our customer experience and the high-quality standards we maintain and would like to make things right. Please send an email to feedback@endurancedirect.com with details about your experience and policy information, and we will be in touch.

Thank you,
- The Endurance Team

Jul. 18th, 2023

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Jennifer Pi Tampa, FL

Candice was so pleasant very helpful in my experience overall with endurance has been amazing in my short time of being with you guys I recommend you all to everyone I know

1 year ago

Reply from Endurance

Hi, Jennifer. Thank you for recommending us in your review! We’re glad we made your experience with us a great one.

- The Endurance Team

Jul. 18th, 2023

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Ashley Elliott Ocean Springs, MS

Sarvesh P was simply amazing. The situation got resolved. He treated me with respect. He was calm, cool and collective. I will definitely continue with Endurance Warranty.

1 year ago

Reply from Endurance

Wow, we are blown away by your positive words, Ashley. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

- The Endurance Team

Jul. 18th, 2023

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Jarrett Jackson Houston, TX

Ms tabatha was very excellent in explaining all my concerns about my policy she was very helpful n I happy she took the time to help me understand thank you so much

1 year ago

Reply from Endurance

Hello Jarrett! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you. Have a wonderful day!

- The Endurance Team

Jul. 18th, 2023

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Susan Johnston Phoenix, AZ

Just give Everybody great 👍🌸🌹recognition who I talk to I think I’ve already said everybody I could think of up to March 30, 2023 Thursday afternoon/ 130 pm / Susan Johnston/ customer w/endurance ppl 🌸

1 year ago

Reply from Endurance

Thank you for leaving us a rating, Susan.
If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

Thank you,
- The Endurance Team

Jul. 18th, 2023

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AnnaLee Blackson Philadelphia, PA

Customer Rep Tabitha was personable, fast and efficient. Even sent me an additional copy of policy and told me where all the pertinent information is located. Great CS.

1 year ago

Reply from Endurance

AnnaLee, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

- The Endurance Team

Jul. 18th, 2023

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Stuart Nuss Winnebago, IL

After nearly three years of paying for Endurance coverage on our 2006 Econoline, our repair claim was denied, due to a "mileage discrepancy". It turns out that the dealer used the mileage from when THEY bought the vehicle at auction on our purchase agreement (which the salesperson told my wife was OK to use), but listed it on CARFAX at about 150 miles higher. Whichever number was used, we far exceeded the Endurance one month/1000 mile waiting period, before repairs would be covered. Endurance offered to correct the discrepancy, but would not cover the currently needed repair, and would require ANOTHER one month/1000 mile waiting period before coverage would begin. They also say that cancelling the policy will result in a "pro-rated" refund. What needs to be "pro-rated" from a total lack of coverage is beyond my comprehension. My calls to customer service to talk to a manage have been met with horrendous hold pauses, and no manager ever returned my calls. Their customer service SUCKS!

1 year ago Edited November 30, 2022

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Glenn Davis Maricopa, AZ

I have had Endurance coverage for several years, and until recently have not needed to use it. My AC Evaporator failed several weeks ago and I sent my vehicle to Dodge dealership for AC repairs as well as other non covered maintenance. My coverage contract listed the AC system as a covered item, and the claim for coverage of the Evaporator (by part number) that was submitted by the dealership came back from Endurance as a "covered item" which would be covered under my warranty. Days later, an inspector went to the dealership and determined that the evaporator failure was due to "normal wear and tear" and would not be covered. I called the claims department this morning and questioned them about the denial. The claims person stated that "normal wear and tear" was NOT covered and added that another reason for denial was that MY TRUCK HAD TIRES ON IT THAT WERE ONE SIZE LARGER THAN WHAT IT WAS MANUFACTORED WITH!!...based on their denial reasoning, there is NOTHING on my truck that is covered under warranty. NOTE: I bought my truck used and it has the same size tires on it as when I purchased it. Several thousands of dollars in warranty coverage that is WORTHLESS! Don't EVER buy into an Endurance warranty coverage plan expecting to have coverage...put the money you would spend on a policy into a separate savings account...you will end up money ahead.

1 year ago

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Marvin Carter GA

The representative were easy to talk to and made me feel that they were concerned about my issues and worked to get the people I needed to speak with with to resolve my problems they have been great

2 years ago

Reply from Endurance

Hi, Marvin. Your feedback is highly appreciated. Thank you so much for the review!

- The Endurance Team

Aug. 15th, 2022

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Janice Kneule Charlotte, NC

I was trying to get clarification on my coverage. The lady was really nice and very helpful. 😊😊. I appreciated her help with dumb questions and her knowledge 😊

2 years ago

Reply from Endurance

Hi, Janice. Thanks for taking the time to share your positive experience. We truly appreciate it!

- The Endurance Team

Aug. 15th, 2022

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Brian Nashville, TN

Had a problem with my payment due to the reason with personal issue Tabitha was very friendly and helpful and understand. She was able to handle it right away with it

2 years ago

Reply from Endurance

Hi, Brian. Your feedback is highly appreciated. Thank you for the review!

- The Endurance Team

Jul. 11th, 2022

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Creole Girl Huntsville, AL

Excellent customer service! I had to cancel because the dealership added an extended warranty to my loan. I will definitely purchase my next warranty through Endurance.

2 years ago

Reply from Endurance

Thanks for your review. We're glad to hear you had a great experience with our team and we look forward to working with you again in the future!

- The Endurance Team

Jul. 11th, 2022

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Angela Boyd Gwynn Oak, MD

This is my first time using Endurance, so I can’t give 5 stars. However, so far the customer service has been excellent!! Shanika, answered all my questions and was very polite and professional!

2 years ago

Reply from Endurance

Hi, Angela. Your feedback is highly appreciated. Thank you for the review!

- The Endurance Team

Jul. 11th, 2022

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Bart Bonar Dayton, OH

The coverages are ok, but the customer service department bent over backwards to help once I said I would cancel. They really listened to my needs and helped make the best of the situation.

2 years ago

Reply from Endurance

Hi, Bart. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

- The Endurance Team

Jul. 11th, 2022

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Vegas Con Las Vegas, NV

Rodney is not only helpful but very proactive in getting my request started when he could have just waited for the other department to start the process.

2 years ago

Reply from Endurance

Thank you so much for your 5-star review! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Jul. 11th, 2022

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Krums Korner Fairhope, AL

Terrible experience with Endurance. They not only take 72 hours to have their technician come out to evaluate your actually needs the service, but they do not cover a rental car during those 3 days that your car is sitting at the service center waiting on them before service can even begin. But that’s not the worst part. Once I filed a claim, they simply canceled my policy outright, thus denying the claim leaving me with an outrageous service bill. This company is terrible. I waited on hold 6 times for over an hour. They were sure pushy to get my money and get me into a policy but then they do everything they can to deny a claim, to extent of even canceling the policy. Do not waste your time with endurance. Find someone else for your auto warranty. I wish I would have never gone forward with them due to the money they cost me, not too mention the headache and frustration they have caused.

2 years ago

Reply from Endurance

Hello, Krums. Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us.

Please get in touch with us at feedback@endurancedirect.com and we'd be happy to see what we can do to make things right.

Thank you,
- The Endurance Team

Jul. 19th, 2022

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Jessica Allen Shelby, NC

Great experience! Johnavia knew the answer I needed even though I didn’t know exactly how to word the question. She makes me happy to be a customer.

2 years ago

Reply from Endurance

Hi, Jessica. e’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

- The Endurance Team

Jul. 11th, 2022

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Cj Poindexter Columbia, MD

Brad in customer service was great. Polite and efficient. Roadside Assistance has had some issues. But again the service we received from Brad was great.

2 years ago

Reply from Endurance

Hi, CJ. We’re so happy to hear you had a great experience with our customer service team!

- The Endurance Team

Jul. 11th, 2022

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Jarrod January

So far I’ve only used it for complementary oil changes. Endurance pays the shop in a timely manner. It’s important to get a shop willing to work with them.

2 years ago Edited April 2, 2024

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Laurie Cantrell Knoxville, TN

I waited over one hour to try to get someone on the phone to help me rent a car. As the lady at the car rental place had a question. No one ever answered the phone. I had to leave because I had to get back to work. My daughter had to leave work to come and pick me up. I called four more times for a total of three hours on hold and finally got someone on the phone at 5 PM only for her to tell me that I just needed to rent the car and then submit the claim after the fact. That would have been nice to know when I was at the car rental place Epically horrible experience! At this point a complete waste of money. Also unless things improve I would not recommend this service to anyone.

2 years ago

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Chicky Batista Mesa, AZ

The representative I spoke with, Olivia, was very helpful and professional. It is great dealing with individuals like her. My issue was resolved quickly and positively.

2 years ago

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Yolanda Castillo Houston, TX

I called to find out if the calls I was receiving were legitimate. I was assured that endurance was not pestering me. Rodney was very polite and reassuring.

2 years ago

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Michael Ray Jacksonville, FL

I am a new customer with an old car and a limited budget. I hope I made the right choice. Customer service responded quickly and answered my questions. Thank you.

2 years ago