Name: Endurance
Rating: 4.8

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Glenn Davis Maricopa, AZ

I have had Endurance coverage for several years, and until recently have not needed to use it. My AC Evaporator failed several weeks ago and I sent my vehicle to Dodge dealership for AC repairs as well as other non covered maintenance. My coverage contract listed the AC system as a covered item, and the claim for coverage of the Evaporator (by part number) that was submitted by the dealership came back from Endurance as a "covered item" which would be covered under my warranty. Days later, an inspector went to the dealership and determined that the evaporator failure was due to "normal wear and tear" and would not be covered. I called the claims department this morning and questioned them about the denial. The claims person stated that "normal wear and tear" was NOT covered and added that another reason for denial was that MY TRUCK HAD TIRES ON IT THAT WERE ONE SIZE LARGER THAN WHAT IT WAS MANUFACTORED WITH!!...based on their denial reasoning, there is NOTHING on my truck that is covered under warranty. NOTE: I bought my truck used and it has the same size tires on it as when I purchased it. Several thousands of dollars in warranty coverage that is WORTHLESS! Don't EVER buy into an Endurance warranty coverage plan expecting to have coverage...put the money you would spend on a policy into a separate savings account...you will end up money ahead.

2 years ago

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Marvin Carter GA

The representative were easy to talk to and made me feel that they were concerned about my issues and worked to get the people I needed to speak with with to resolve my problems they have been great

2 years ago

Reply from Endurance

Hi, Marvin. Your feedback is highly appreciated. Thank you so much for the review!

- The Endurance Team

Aug. 15th, 2022

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Janice Kneule Charlotte, NC

I was trying to get clarification on my coverage. The lady was really nice and very helpful. 😊😊. I appreciated her help with dumb questions and her knowledge 😊

2 years ago

Reply from Endurance

Hi, Janice. Thanks for taking the time to share your positive experience. We truly appreciate it!

- The Endurance Team

Aug. 15th, 2022

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Brian Nashville, TN

Had a problem with my payment due to the reason with personal issue Tabitha was very friendly and helpful and understand. She was able to handle it right away with it

2 years ago

Reply from Endurance

Hi, Brian. Your feedback is highly appreciated. Thank you for the review!

- The Endurance Team

Jul. 11th, 2022

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Creole Girl Huntsville, AL

Excellent customer service! I had to cancel because the dealership added an extended warranty to my loan. I will definitely purchase my next warranty through Endurance.

2 years ago

Reply from Endurance

Thanks for your review. We're glad to hear you had a great experience with our team and we look forward to working with you again in the future!

- The Endurance Team

Jul. 11th, 2022

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Angela Boyd Gwynn Oak, MD

This is my first time using Endurance, so I can’t give 5 stars. However, so far the customer service has been excellent!! Shanika, answered all my questions and was very polite and professional!

2 years ago

Reply from Endurance

Hi, Angela. Your feedback is highly appreciated. Thank you for the review!

- The Endurance Team

Jul. 11th, 2022

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Bart Bonar Dayton, OH

The coverages are ok, but the customer service department bent over backwards to help once I said I would cancel. They really listened to my needs and helped make the best of the situation.

2 years ago

Reply from Endurance

Hi, Bart. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

- The Endurance Team

Jul. 11th, 2022

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Vegas Con Las Vegas, NV

Rodney is not only helpful but very proactive in getting my request started when he could have just waited for the other department to start the process.

2 years ago

Reply from Endurance

Thank you so much for your 5-star review! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Jul. 11th, 2022

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Krums Korner Fairhope, AL

Terrible experience with Endurance. They not only take 72 hours to have their technician come out to evaluate your actually needs the service, but they do not cover a rental car during those 3 days that your car is sitting at the service center waiting on them before service can even begin. But that’s not the worst part. Once I filed a claim, they simply canceled my policy outright, thus denying the claim leaving me with an outrageous service bill. This company is terrible. I waited on hold 6 times for over an hour. They were sure pushy to get my money and get me into a policy but then they do everything they can to deny a claim, to extent of even canceling the policy. Do not waste your time with endurance. Find someone else for your auto warranty. I wish I would have never gone forward with them due to the money they cost me, not too mention the headache and frustration they have caused.

2 years ago

Reply from Endurance

Hello, Krums. Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us.

Please get in touch with us at feedback@endurancedirect.com and we'd be happy to see what we can do to make things right.

Thank you,
- The Endurance Team

Jul. 19th, 2022

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Jessica Allen Shelby, NC

Great experience! Johnavia knew the answer I needed even though I didn’t know exactly how to word the question. She makes me happy to be a customer.

2 years ago

Reply from Endurance

Hi, Jessica. e’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

- The Endurance Team

Jul. 11th, 2022

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Cj Poindexter Columbia, MD

Brad in customer service was great. Polite and efficient. Roadside Assistance has had some issues. But again the service we received from Brad was great.

2 years ago

Reply from Endurance

Hi, CJ. We’re so happy to hear you had a great experience with our customer service team!

- The Endurance Team

Jul. 11th, 2022

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Jarrod January

So far I’ve only used it for complementary oil changes. Endurance pays the shop in a timely manner. It’s important to get a shop willing to work with them.

2 years ago Edited April 2, 2024

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Laurie Cantrell Knoxville, TN

I waited over one hour to try to get someone on the phone to help me rent a car. As the lady at the car rental place had a question. No one ever answered the phone. I had to leave because I had to get back to work. My daughter had to leave work to come and pick me up. I called four more times for a total of three hours on hold and finally got someone on the phone at 5 PM only for her to tell me that I just needed to rent the car and then submit the claim after the fact. That would have been nice to know when I was at the car rental place Epically horrible experience! At this point a complete waste of money. Also unless things improve I would not recommend this service to anyone.

2 years ago

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Chicky Batista Mesa, AZ

The representative I spoke with, Olivia, was very helpful and professional. It is great dealing with individuals like her. My issue was resolved quickly and positively.

2 years ago

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Yolanda Castillo Houston, TX

I called to find out if the calls I was receiving were legitimate. I was assured that endurance was not pestering me. Rodney was very polite and reassuring.

2 years ago

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Michael Ray Jacksonville, FL

I am a new customer with an old car and a limited budget. I hope I made the right choice. Customer service responded quickly and answered my questions. Thank you.

2 years ago

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Jake Luke

Rebecca’s professional attitude was spot on. Everything she did was great . If all you customer service personnel carry them selves like Rebecca then you have a great team.

3 years ago

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Thomas Columbus, OH

I did a lot of research to find a company and part of that research was making more than one call to customer service. I’ve continually had good communication with them.

3 years ago

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Terrell Gray Cartersville, GA

The hospitality is awesome I have nothing bad to say! I recommend everyone to give them a chance at protecting there coverage on there exceeded warranties!!

3 years ago

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Dolly Owen Enumclaw, WA

They were very patient with me and went over my warrantee / policy with me at my pace. I asked a lot of questions and they were able to answer all of them.

3 years ago

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Winnie Sue Rank Springfield, MO

The fact that I would receive the repairs I would have received. I don't like the fact that I have to fill out a formal to cancel. Representative was very helpful.

3 years ago

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DJMikeBizaar Music Keller, TX

This was the the 3rd call I had to make to get my account information. Annette was fast, polite, efficient with time! Would have got 5 stars if this would had been my 1st call

3 years ago

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Larry Gadaleta Bensalem, PA

HORRIBLE!!!! They are there at all hours to accept new policies, yet they are only there for cancelation at certain hours. Also I did not need to notarize anything to start making payments to them. Why do I need to get a notarized document to cancel? This company makes it more difficult on purpose so that they collect ALL of your money before you are able to think and cancel. I emailed them a few weeks a go with ZERO response. Then when I said i wanted to cancel over the phone, they put me on hold for 30 mins. Hoping I would give up. They said they had a long que. So i called right back and said "Can i be put through to the policy coordinators" without saying I wanted to cancel. They answered within 1 minute. They are liers and game players! ALSO a woman with the last name L I believe her first name was NiNa or Vivian had a prank number call me after hanging up with her. Just for simply trying to cancel my policy. She gave a whole run around and said this is a bad idea. The prank caller threatened me and acted like he wanted to beat me up. This company is very unprofessional and ONLY out for money in their pockets. BEWARE!!!

3 years ago

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Paul Gippetti Altamonte Springs, FL

I am giving you only one star because of your association with MEPCO. They are the worse company I have ever dealt with, and unfortunately they represent your company, Endurance, a wonderful company. As a customer of Endurance, I cannot get through to MEPCO ever. For example, I keep getting calls from Endurance telling me that I have not paid my Dec. 2021 payment. But I did pay on Dec. 3rd, I have the cancelled check cashed by MEPCO on Dec. 8th. Four different billing reps. from Endurance have called me about the lack of payment and I have told them , I am looking at the cashed check to MEPCO on Dec. 8th. Today is De. 17th. and I am still getting calls. Why isn't anyone from Endurane calling MEPCO and asking where the funds are? I am very close to cancelling my Endurance policy because of your relationship with MEPCO. They are horrible! One more phone call asking me where the Dec. payment is and I am done. I paid it on Dec.4th and MEPCO cashed the check on Dec. 8th., call them and ask what's going on!!

3 years ago

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Deborah Boling, TX

My experience was as great with Tabitha G that handle my issues , but I had a bad issue with the representative that I talked to before her , he was very rude

3 years ago

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Mark Presser Amarillo, TX

Highly professional CSR TEAM! Erica, Kimberly, and Tanya all were eloquent, caring and awesome! Endurance is represented very well with professional staff!

3 years ago

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T M Amarillo, TX

Do not buy!!!! It is a total scam and by far the worst auto warranty I have ever had. I bought this for the peace of mind to know that my car is covered. I had a head gasket go out and the claim was denied. "Due to a lack of oil changes" which is total **. Oil changes have nothing to do with a head gasket. Even the repair shop is angry and scratching their head. I have been without a car for almost a month. They will do and say anything to not pay out. Yet they sure take the money right out of my account every month. Regardless of how easy they make it seem in their commercials and advertising on their website...don't fall for this scam. Pick a different company. Save yourself the trouble. My last auto warranty experience was nothing like this. This has been nothing but a headache. They are rude and treat you like absolute garbage. Run far far away from this pathetic excuse of a company.

3 years ago

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Lori H. Delevan, NY

Need a zero star rating. DO NOT waste your money on this. They will tell you that brakes AND rotors are covered, when in reality they are not!! I took my SUV in for brakes and rotors plus a steering issue and a check engine light. The check engine light was covered by GM (thank goodness), but Endurance will not cover the steering gear for my power steering. Was told it was "just a noise and not mechanical". So I guess I have to wait until my steering goes out and I either hit another car or a tree before they will fix it. They will not fix my brakes and rotor because it's "not mechanical, it's maintainance", but will give me a $140 credit to fix just the brakes, not the rotors (even though one of them is warped). This company is bogus and I now regret ever signing up. So I now have to pay for another month before it will be cancelled. FYI - to those that are just getting started with Endurance and haven't filed a claim, please pray you never have to as they will fight tooth and nail to NOT pay anything out. You will be changing those 5-star ratings to 1-star.

3 years ago

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Stephanie Vickers Garland, TX

My engine went out in my car and Endurance denied the claim. I ask to why they denied the claim they gave me a bogus excuse said I miss an oil change. I didn't get my oil change once it was during the Pandemic because I wasn't driving the car. After all, I and my husband were on furlough for three months. So my car was at the repair for 2 months. Sad to say they still haven't fixed my car. They try to only take care of the parts only and suggest that I cover the labor. They are a joke I'm in the process of suing them. They're so used to people giving in or giving up but I'm not a pay too much money for my warranty. Besides, I know it's going to cost me to take them to court but it will be worth it. I lost so much money paying for rental cars and still paying for a car that's not working. How can someone take advantage of a person.

3 years ago

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Russell Clark Roxbury, MA

The young lady was very helpful with answering my questions and was very polite I would love to talk with her again she was very helpful thank you bruenay sorry if I spelt it wrong

3 years ago

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acklay

Submitted my car info to get a quote to cover my Corvette and the experience with the sales representative was extremely poor. I interact with salespeople on a regular basis and I must day the person I spoke to on the phone was the pushiest, most aggressive salesperson I've ever spoke to. When I asked questions about the policy and expressed concern that a certain component might cause future issue, the salesperson became very defensive. I tried to end the call cordially, thanking the salesperson for the quote and telling her I'd like to compare options before making a decision, she would not take 'no' for an answer. After a few attempts to end the call cordially I finally just had to hang up. I'm not giving a penny to this shady company.

3 years ago

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Vanessa Benoit Kinder, LA

I am going to leave this review on every site I can to ensure someone else does not waste their time with this company. This is a horrible company. I have three cars with them which I am now canceling. They don't make the process easy. I thought I had canceled one a month ago but was told today I was supposed to fill out some paperwork that I never received to complete the cancellation. So, all the problems started from the Get GO. They stated we would receive vouchers that we could use to purchase things, which was a lie, they are just coupons, which I should of know at that point they were liars. Then I needed an oil change, getting the oil changed was not an easy process and the company changing the oil had to be on hold forever, so we decided to sit on hold with them while we waited to get an oil change, the employee and Endurance said if we sent in a signed receipt they would refund us the money, but then after we paid for it and tried to send it in they originally told us that is not how you do it, but they would refund the money this time. Not how you do it, this is what your employee told us. Anyways, next, I had issues with my Van which was a nightmare to get shorted and then the repair shop and to call multiple times and be on hold forever before it got fixed. Then when I needed a second car to be fixed the repair company again had to be on hold forever and didn't have time to keep waiting for help that we ended up just having to pay for the vehicle. Then I called to short out the fact that I still have not received my refund on the oil change and the issue with the other car and their hold time, to be told my truck was never canceled, that I had to fill out paperwork that I never received and was never told about. Then I was rudely spoken to by the employee and have decided to cancel all my vehicles now. A horrible, place would never recommend.

3 years ago

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Jim Ross Ballwin, MO

READ THE SMALL PRINT... Purchased a 36 month policy for my 2013 Porsche Cayenne GTS in October of 2018. Fortunately, I only put 20K on the car over the past two years and the vehicle was relatively reliable during it's ownership, filing only one $900 claim less the $100 deductible. I recently purchased a new car, that has a full factory warranty. I contacted Endurance to cancel my contract, and file for a refund for the remaining 11 months in premiums or approx $1100. Much to my surprise, I was told that my single clam of $900 would be deducted from the remaining balance, resulting in a refund of less than $100. The Endurance CSR offered to apply my balance to another car, but that would require signing a new 4 year agreement. To add insult to injury, to cancel my policy I have to fill out a "paper form" (that they would email) have it notarized, and fax it back. Not very user friendly and seems rather antiquated in 2021. If you are planning on trading your car before the end of the term of your policy and God forbid file a clam, don't expect much of a refund for the unused amount. All being said, the pro-rated cost of my 36 month $4200 policy in now over $6000. Safe to say, that I won't be doing business with Endurance again.

4 years ago

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jamal king Joliet, IL

The cost is much lower as compared to other warranty companies I have researched. Also the phone representatives are very professional and don't pester or pressure you th sign up.

4 years ago

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Steve Siebel Cincinnati, OH

Max was very patient listing to and answering all our questions. If all service calls were this patient and nice as Max, there would be a much better world all around.

4 years ago

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ED IANNUCCI Philadelphia, PA

They use the term “normal wear and tear” to deny claims! My warranty has been paid in full for a year. I have until March of 2021 or 166000 miles. My truck has 146k and the transmission went. I called a filed a claim in wich they assured me that transmissions are covered. I asked them if there were any reasons why it wouldn’t be covered and they said yes... neglect. GREAT! I have been religious with oil changes as well as fluid checks, wheel rotations, lubes, etc. the adjuster inspected it twice and said that it was a covered failure. GREAT! As soon as it gets back to whoever is in charge DENIED! Both of my mechanics were shocked and appalled because they deal with warranty companies and my situation was a typical scenario that was covered by other 3rd party warranty companies. The reason for denial was NORMAL WEAR” the manufacturer calls for transmission service at 150k and it failed at 146k. I appealed and they wouldn’t budge. I have filled out cancellation forms and I’m not interested in a pro rated amount I want my $2968 refunded because it is paid in full and they’ve done nothing to warrant a partial refund. If this is done I’m willing to quietly part ways but if not... stay tuned Edward Iannucci Edit Delete Share

4 years ago

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patricia jones Detroit, MI

The young men’s were very professional explained everything to me to the point where I could understand it I’m very happy I decided to use your company

4 years ago

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Angie Fidler Kansas City, MO

Endurance warranty company is a scam! Do not purchase! I got the warranty 8/28/19. I’ve had 2 expensive repairs done on my 2017 Chevy Malibu that the claims were denied. The sales person told me it was bumper to bumper coverage excluding wear and tear. I was told later this is a component listed plan and the parts submitted for claims weren’t listed. They list general engine parts and you’d have to be a mechanic to understand the components! So I pay them thousands of dollars for piece of mind but end up spending more out of pocket on repairs with no piece of mind! I can’t believe they can get away with this! They are crooks!

4 years ago

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Teresa Peitrowski Portland, OR

Oh. My. God. I would never ever EVER buy from these people. My husband has been getting the hard sell for days. Today I had the misfortune of answering the salesman's call. He was classically rude and condescending. He continually talked over me, belittled all my reasons for not committing to buy, badmouthed competitors' products, scolded me I was making a mistake... and on and on and on. I kept repeating, "I'm not interested, thank you" while he talked over me and down to me without so much as taking a breath. Stereotypical hard sell tactics, with zero respect for the customer. I finally repeated, "I'm hanging up now" about a dozen times, while he continued yammering away. Holey moley. I have no idea whether the warranty is any good or not, but I can only imagine what a nightmare it would be trying to deal with these people. No thank you!

4 years ago

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Stephanie Lynn Taylor Locust Grove, OK

I just Signed up and they were very nice and quick with response to each question which made me feel comfortable in buying coverage from them. Knowledge.

4 years ago

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Dane Wisdom Orlando, FL

Poor Customer Experience, the service offered is not at all as advertised. I'm yet to find justification on this monthly expense. Doubts arise as to the company's willingness to honor the arrangement. First off an individual has to file a claim based on policy. Filing a claim is tedious and uncomfortable situation. Your claim is often rejected right there is store with by the shop operator that on the with the company only stating that the your company say it does cover that. The company's phone lines don't open to the customer till after 11am eastern time. The customer elite services are a joke and can't be accessed. This service is supposed to offer a customer up $5000 in financing to cover repairs the warranty doesn't cover. Instead of a customer as to hear from a store attendant the company doesn't cover. When requested by telephone the customer is email a link where their apply a a loan.

4 years ago Edited September 14, 2021

Reply from Endurance

Hello Dane,
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department

Jul. 14th, 2020

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PATRICIA A HELMS Indian Trail, NC

Very impressed with the whole experience of purchasing an extended warranty on my 2013 Hyundai Equus. Makes me feel great about keeping my car another 5 years.

4 years ago

Reply from Endurance

Hello Patricia,
Thank you so much for taking the time to leave us a rating.
Customer Experience Department

Jul. 14th, 2020

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Shawn Oglesby Tampa, FL

Very polite did not ask many questions,answered my husband question dud not rush then offered to send additonal contract info if we did not have available..thank you

4 years ago

Reply from Endurance

Thank you for taking the time to leave the review

May. 14th, 2020

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Destiny Corley Henderson, NV

Brittany was very helpful today! She was very understanding and easy to talk to! If I could request her every time I called that would be great! Seriously!!!

4 years ago

Reply from Endurance

Hello Destiny,
Thank you for the review!
I will pass the message along to Brittany

May. 14th, 2020

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M C Benton Mansfield, TX

I can tell you after my first service. I have not had to use yet but my experience with the reps who receive my monthly payments have been Courteous.

4 years ago

Reply from Endurance

Hello,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department

May. 5th, 2020

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Lynne Lindsey Lexington, KY

Everyone I have dealt with has been not only professional - but kind. from Sales = Jose Mr. W and today = Ryan Thank you !

4 years ago

Reply from Endurance

Hello Lynne,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department

May. 1st, 2020

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Vicencia Germain Fort Lauderdale, FL

SCAM!SCAM!SCAM! DO NOT PURCHASE FROM THIS COMPANY WILL NOT APPROVE YOUR CLAIMS AND TRY TO OFFER FINANCING AFTER YOU'VE BEEN PAYING YOUR POLICY!!!!! So last year May I purchased a policy from this company and was told anything that makes my car not work properly as far as my engine, transmission, turbo and etc. would be covered. Fast forward to the 11th month of my policy my turbo is giving me problem. I called Endurance twice before filling a claim and spoke to two different representative which both stated that my turbo is covered under my plan. Since I found out it is covered I proceed to filling a claim. I took my car to VW b/c I have a 2009 VW passat. The guy that inspect my car stated the reason for my turbo not working properly is because the waste gate actuator which is also a part of the turbo is spacing which is causing my turbo to not receive the amount of boost it needs to work properly. Now my contract states under listed components covered that the Turbocharger/Supercharger housing and all internal lubricated parts. Housing is only covered if damaged by Breakdown of a Covered Part. I spoke to several representatives of Endurance which all calls are recorded and all stated that housing is defined as the part that holds theTurbo. Now the part of my turbo that is messed up is a part of housing. However, my claim was still denied. Moving forward to the part of my contract that states what is not covered and nowhere in the not covered section does it state that part specifically. And going through the contract, the parts that are in the not covered section are parts you can purchase separately. The contract is unconscionable b/c the terms are only in favor of the company. My turbo is one piece, I CANNOT purchase the waste gate actuator without getting the entire Turbo itself. My problem that I am having is that sales representative, Quincy, from Endurance told me that the waste gate actuator is covered under my policy b/c it is a part of the housing. Now, William a Supervisor stated although the waste gate actuator is a part of the housing it is not covered. I have the Secure Plus coverage which from my understanding is a listed components contract meaning all the components covered within the contract will be listed. The waste gate actuator which is a part of the Turbo is not listed a a covered or not covered part. And there's a discrepancy somewhere there. Also, on my invoice from VW it does not state that the waste gate actuator is the problem. It states "ran GFF had fault for Turbo", Endurance states their inspection states otherwise. I asked for a copy of their inspection and was told it for internal purposes only. Then, William, the floor manager, tried to offer me my money back that I paid for my contract but I do not want my money back I want Endurance to abide by their contract. I would like for my Turbo to be fixed because it stated that it is covered under my contract. I'm hoping to get this matter fix and will take it as far as it needs to go to have it fix!

4 years ago

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Terence Kollman Deerfield Beach, FL

I was very pleased with the Customer Service at Endurance. Both Wanda H and Joe K. They make a good team! I will be recommending Endurance to all our friends.

4 years ago

Reply from Endurance

Hello Terence,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department

Apr. 24th, 2020

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Atari Taylor Hamtramck, MI

Grateful to have an company like you guys around and the lady I spoke with was awesome knew exactly what I was talking about on concerns I had yayy lol

4 years ago

Reply from Endurance

Hello Atari,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department

Apr. 9th, 2020

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GREGORY DAY Chicago, IL

🤓To whom it may concern, ....Endurance Associates are Very polite and helpful. I would refer Endurance to family members and friends. God bless.

4 years ago

Reply from Endurance

Hello Gregory,
Thank you so much for taking the time to leave us a rating.
Customer Experience Department

Apr. 7th, 2020