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Endurance

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357 User Reviews

8.1

Overall Score

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P. Kennedy Valdosta, GA

Watch your money. When they actually have to pay out they are slow to pay out and drag their feet. Multiple national dealers agree on what needs to be done and they refuse to fix it. It is covered under the warranty and still fighting it.

1 year ago

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Frances Saykaly

I've received several notices from Endurance regarding their price increases, including a Customer Code number. They state their service contract designed "specifically for my vehicle". The trouble is: I don't even own a vehicle. Can you say "SCAM"!!

1 year ago

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Gregory P. Crnkovic Joliet, IL

Customer service agent was a lovely girl who immigrated from Bosni. A delightful girl, very knowledgable.

2 years ago

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george

I have had Endurance for a month now and I am extremely satisfied with their customer service, especially with Martin.

3 years ago

star star star star star

Luana Pace Jersey City, NJ

Was a great. Help.. Helped me w all my ? .. Was very greatfull i will definitely. Recomend my friendz

4 years ago

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Gloria Wright Auburn Hills, MI

Art was very pleasant to speak with. He is the best customer service representative I have dealt with in a long time.

4 years ago

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Verified Customer

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Sally Coleman

After taking Endurance I haven’t heard from them again

7 months ago

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Reply from Endurance

We do apologize for you not receiving the best experience with our company. I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386 or email us at [email protected] We want to be able to see how we can make your experience with us a better one. Thank You, Customer Experience Department

Sep. 24th, 2020

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Verified Customer

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Leonardo Givhan

I put in a claim and haven't received any assistance

7 months ago

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Reply from Endurance

Hello Leonardo, We apologize that you are having such a negative experience with our company. We will have a representative reach out to you to try and make it an overall better experience. -Customer Experience Department

Sep. 18th, 2020

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Verified Customer

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Shakera Wilson Wilmington, NC

There is always an issue when I go to make a claim.

8 months ago

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Reply from Endurance

Hello Shakera, I apologize that you are having a negative overall experience with our company. Please give us an email and we will see how we can possibly make your experience a better one. [email protected]

Sep. 9th, 2020

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Verified Customer

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Bryan

Sale rep gets an excellent but the service rep get a poor

9 months ago

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Cindy Hand Venice, FL

Helpful and professional. I would recommend Endurance.

6 months ago

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Jenny Morrison ,

do not purchase. horrible service, long hold times, people keep transferring you. Im getting a lawyer involved to see damages

7 months ago

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Reply from Endurance

Thank you so much for taking the time to leave us a rating. Please reach out to us so we can try to make your experience a better one. [email protected] Customer Experience Department

Sep. 24th, 2020

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Debbie Pace Grand Junction, CO

Wanted to go with 3 yr pmt to lower the pmt, they worked with me.

7 months ago

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Reply from Endurance

Welcome to the endurance family!

Sep. 15th, 2020

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Mary Williams Suffolk, VA

The various plans that was economical for my budget

7 months ago

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Reply from Endurance

Thank you for taking the time to leave us a 5 star review!

Sep. 15th, 2020

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Verified Customer

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Valencia Wortham Claymont, DE

Have not used it yet. The customer service representatives are courteous.

2 years ago

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Verified Customer

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Elizabeth Moslander Lake Zurich, IL

Company seems nice but I think they are expensive for the coverage provided

2 years ago

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DUANE LOWE Dallas, TX

Great! Very informative and the representatives were very kind and helpful.

9 months ago

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Barbara Gray ,

They are very helpful in customer service with the coverage in the contract

9 months ago

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Reply from Endurance

"Thank you for the 5 star rating."

Jul. 14th, 2020

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willie j smith Elizabeth City, NC

they are very good. I had no problems with my becoming a member

9 months ago

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Reply from Endurance

Hello Willie, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Thanks, Customer Experience Department

Jul. 14th, 2020

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charles lawrence

i was just unaware of some of the engine parts like sensors were not covered under my warranty

10 months ago

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Cheryl Port Arthur, TX

Excellent! Mr. Norris W and Vernetta (manager) were awesome!!

10 months ago

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Kevin Dixie Granite City, IL

The agents were wonderful and polite. Loved their professionalism and patience.

10 months ago

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Tiffany Hines Charlotte, NC

Great representatives they were all extremely nice and found me a great quote

11 months ago

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Erik medina Orlando, FL

It was a GREAT experience! The two people I spoke to were very helpful!

11 months ago

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Adri puppies Springfield, VA

Great customer service!!!! Excellent!! Employees are super nice.

11 months ago

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Reply from Endurance

Thank you for the 5 star review!

May. 14th, 2020

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Nathan Flow Oklahoma City, OK

Thorough and concise. She did a great job explaining the Apex Pro warranty.

11 months ago

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Reply from Endurance

Hello Nathan, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Thanks, Customer Experience Department

May. 14th, 2020

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Judy Hollister Cypress, TX

Jeff was very nice and very helpful with getting my payment deferred for May.

11 months ago

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Reply from Endurance

Hello Judy, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Thanks, Customer Experience Department

May. 14th, 2020

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William Wallace Groves, TX

Easy to talk with someone not a comptor Fond out what I wanted to know

11 months ago

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Reply from Endurance

Hello William, Thank you so much for taking the time to leave us a rating. Customer Experience Department

May. 14th, 2020

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John Scammel Austin, TX

Max is a very dependable and very professional person to deal with

11 months ago

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Reply from Endurance

"Thank you for the 5 star rating."

May. 14th, 2020

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Rafael Miami, FL

Super awful..pay and pay .. when my car broke..they ask who are you.. Beware!!! They are good to take your money..but will not pay to fix problems..and good luck cancelling the policy..they put you on hold for weeks..

1 year ago

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LaWanda Buendia ,

The customer service department is wonderful. I like the rates on thservice agreement, but I hate the endurance app.

1 year ago

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Reply from Endurance

Thank you for taking the time to leave us a positive review!

May. 5th, 2020

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Marva Benton Mansfield, TX

It was a good experience and a good call my questions were answered and my requests were met

1 year ago

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Reply from Endurance

Hello Marva, Thank you so much for taking the time to leave us a rating. Customer Experience Department

May. 5th, 2020

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Peggy Miller San Antonio, TX

Response quick and friendly First time with company have not needed services yet

1 year ago

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Reply from Endurance

Hello Peggy, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Thanks, Customer Experience Department

Apr. 24th, 2020

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Meech Dollaz Cincinnati, OH

The lady I spoke to was so nice respectable I really appreciate all of the services you guys do

1 year ago

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Reply from Endurance

Hello, First and foremost we want to say welcome to the Endurance family. Your review was short, sweet, and to the point. Thank you again for your feedback and look forward to working with you. -Customer Experience Department

Apr. 14th, 2020

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Anthony Sarkis North Adams, MA

Kim was able to understand my challenge and make the necessary adjustments on my account.

1 year ago

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Reply from Endurance

Hello Anthony, Thanks for sharing your rating with us and the community. Thanks, Customer Experience Department

Apr. 2nd, 2020

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Shartrease Corley Tulsa, OK

Jeff was great... very friendly and did not make me feel bad at all about needing ab extension.

1 year ago

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Reply from Endurance

Hello Shartrease, Thank you so much for taking the time to leave us a rating. Thanks, Customer Experience Department

Apr. 2nd, 2020

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Angela Aparicio Merrillville, IN

Very easy to get signed up and everyone is extremely nice. I just spoke with Chelsea and she was very helpful

1 year ago

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Reply from Endurance

Hello Angela, Thank you so much for taking the time to leave us a rating. Thanks, Customer Experience Department

Apr. 1st, 2020

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Nicole Atlanta, GA

I wish I could give them zero stars. Scam company!! They find every loophole not to pay to repair your vehicle. Wish I could get in touch with others that have been scammed. A group lawsuit is much needed!!

1 year ago

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Reply from Endurance

Hello Nicole, We do apologize for you not receiving the best experience with our company. I have a representative reaching out to you so we can address your concerns. I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 866-432-4443. We want to be able to see how we can make your experience with us a better one. Thank You, Customer Experience Department

Mar. 20th, 2020

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Disappointed Consumer Fort Lauderdale, FL

Horrific customer service and sales practices. The dealership has had my vehicle going on 2 MONTHS waiting on Endurance. I would urge anyone and everyone reading these reviews to run as fast as you can away from Endurance!

1 year ago

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L Falls Mills, VA

My request was simple I asked for a quote. I was barraged with texts and emails, and non-stop phone calls, but after several weeks had still not gotten the quote I kept requesting. I would never work with this company.

2 years ago

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Bobbi Roseburg, OR

they cover everything. easy to use. good customer service. excellent repair coverage.

3 years ago

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Jesse Montgomery

Man what a great guy! The most helpful representative I've ever spoken to. Keep up the great work.

4 years ago

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Wesles Lubin

Customer Service was Superb and made switching coverage over to my new car a breeze!

4 years ago

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Verified Customer

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Maggie Hubbard, OH

Have not received the contract or promised coupons

8 months ago

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Reply from Endurance

I am sorry you did not receive any paperwork. I will have someone mail it out to you immediately.

Sep. 3rd, 2020

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Rebecca Gray Kochovos Milford, PA

Patricia L in customer service is a pleasure to work with.

9 months ago

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Reply from Endurance

Thank you for your 5 star review

Jul. 20th, 2020

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James Garner New Orleans, LA

Very knowledgeable and friendly representatives

10 months ago

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Reply from Endurance

"Thank you for the 5 star rating."

Jul. 14th, 2020

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Barbara Robinson ,

The people who they have working 4 them r very friendly.

10 months ago

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ONeal Clarke Scranton, PA

Wonderful experience......Representative was quite helpful

11 months ago

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Christine ,

Quick and easy, the staff was knowledgeable and helpful

11 months ago

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veranika moore Chesapeake, VA

Customer service and product knowledge !

11 months ago

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