Name: Endurance
Rating: 4.2

star star star star star

John B River Rouge, MI

I called to setup auto pay and my customer service rep was name Rodney. He was very pleasant and patient with setting up auto pay. Very professional and knowledgeable. Thank you Rodney.

2 years ago

star star star star star

Leonard Needle West Long Branch, NJ

This was my first experience with customer service at Endurance and the service representative was courteous and understood my situation and cheerfully complied with my request.

2 years ago

star star star star star

Juanita Woods San Jose, CA

Thankful, grateful, and blessed to have 24-hour roadside assistance. It was stupid o’clock in the morning and I broke down. They came out so quickly and had me safely home in no time.

2 years ago

star star star star star

Terrance bowens Miami, FL

Max was professional in talking hping me out do to the fact i was up set in this matter max work very hard for me and i do appreciat him helping me out he his a true asset to the your company thank max.

2 years ago

star star star star star

SUSAN M Rogerson TUSH

Since my old car was totaled & had to get an extended warranty on my newer car purchase. Since having this policy since 2019 & several repairs were covered. Customer service is very friendly, knowledgeable & friendly.

2 years ago

star star star star star

Sharon Hart Knightdale, NC

1st time using my extended warranty was a little hairy in the beginning but they were able to work everything out and got my claim approved quickly now I'm on my way to get a rental just wish rental time was longer

2 years ago

star star star star star

Nelva Walker Birmingham, AL

La’Resha T provided exceptional customer service. She was knowledgeable and very friendly. She made me love and appreciate Endurance even more. Kudos to La’Resha. Please commend her for a job well done,

2 years ago

star star star star star

Cal Jacobs Savannah, GA

Warranty Coverage is worth EVERY NICKLE! Money well spent. Grateful I had it. Customer Service by Brittany F Customer Service is beyond amazing. On a scale of 1-10 I would give her 100.

2 years ago

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Richard James Detroit, MI

So far so good easy to contact very helpful When contacted. I haven't had to get any repairs yet knock on wood but it seems like their up to the call if and when needed only time will tell I will update you At that point that's all for now.

2 years ago

star star star star star

Kim Burwell Sewell, NJ

I had your representative Jazzmine who helped me secure my payment over the phone...no complaints at all with service or car troubles...you guys are the best! Forget Car Shield...love ENDURANCE!

2 years ago

star star star star star

David Lawtonjr Woodbridge, VA

So far everything has been on par. The customer service has been helpful and informative. The truth about the warranty will come to light should a vehicle problem arise. Hopefully that will not occur for a very long time.

2 years ago

star star star star star

Judy Myer Dunbar, WV

I was notified our payment was declined. The card on file was hacked and stopped usage. The agent I spoke with took the new card information and sent confirmation via email.

2 years ago

star star star star star

Terry Perkins Columbus, OH

Just two words: “customer service”. Endurance has that down. That’s how you get and retain customers. Handling my recent claim with them just solidified that comment for me yet again.

2 years ago

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Noxjamal Wagner Ellicott City, MD

I am writing this to address that Ms Breanna N was very professional and sent me the documentation that I needed forward to the warranty department so that I can get reimbursement for my to tires that I paid out of pocket.

3 years ago

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John H Kissimmee, FL

First off, I'm only giving them a 2 star because of the ease of signing up for their contract; as it turned out, the ease at which they got my money. I called them on the 30th day after they got my money to cancel and I was not met with any type of empathy for the reasoning for this cancellation, just their uncaring customer service trying to sell me more as if I was a rich fool. This guy gave me 3 options for continuing my coverage and continuing to pay them and not a single option for cancelling and refunding me anything. This 30 day cancellation period is one of their biggest marketing tools, but it seemed overly obvious that it's also something that they do not like to honor? When I asked to speak to someone else, I was bluntly told no, he told me with complete certainty that I would get the exact same response from anyone else I could talk to. While this guy was trying to continue to sell me their product, I interrupted a couple times, once just to explain that I lost my job, had $9.00 to my name and had NO idea what I was going to eat for dinner tonight. Once again, he did not care one iota, his response to me was; "what happens if you have a problem with your car?". To which my reply was that my gas tank was empty and I hadn't driven in a week and won't for the unforeseen future. Again, he did not even flinch or even remotely act like he even cared about anything other than getting me to continue the contract and continue giving them money. During the entire duration of this phone call, it seemed to me like I was speaking directly to a used car or furniture salesman trying to sell me something and not a Customer Service rep of any kind. All I got from this phone call was someone who seemed solely worried about his own paycheck and the commission possibly from keeping me with their company. Stay away, don't believe the fake reviews. Utilize the sort feature and read the real reviews people; something that I'm going to regret not doing for a long time to come!! John

3 years ago Edited September 14, 2021

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Dominick Tampa, FL

Had a customer service assistant named Mary help me, wonderful customer service. Answered all of my questions no problem. Made everything fast and easy to get my vehicle taken care of

3 years ago

star star star star star

ERNEST CHISLEY Lafayette, LA

I love endurance they are very reliable and outstanding I would recommend everyone in the world to have endurance warranty...the company is always on time I had the best experience with endurance then any other warranty

3 years ago

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Josephine Smith Benton Harbor, MI

Besides being switched from one place to another and being disconnected when I finally got to someone that could help me, my experience was okay. I am glad I was able to talk to Christopher who was able to answer my questions.

3 years ago

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Pamela Bonner-silver Jonesboro, AR

My overall experience with customer service was extremely professional and detailed and on point answered all of the questions that I asked and also was given a reasonable quote

3 years ago

Reply from Endurance

Pamela, thank you for taking the time to leave a review!

Sep. 15th, 2020

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David Dallas, TX

Totally awesome service from front til back. Made one call to explain my situation. The agent was professional answer my questions. Problem solved. Replaced my water pump, on a 2015 C7 Corvette. Thanks again Go Endurance!

4 years ago

Reply from Endurance

Thank you for taking the time to leave us a review.

Jul. 20th, 2020

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Derrick Clifton Palmyra, NJ

The young lady and customer service was very polite and extremely helpful. My only issue I have so far is I haven't received my policy yet but I'm pretty sure she's taken care of that for me

4 years ago

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Triecy Jackson Marrero, LA

There was an error with the automatic payment from my checking account, I called endurance to make them aware of it and they immediately fix the problem in addition to decrease in my monthly payment! The customer service was very understanding and empathetic to my situation.

4 years ago

Reply from Endurance

Hello Triecy,
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department

Jul. 14th, 2020

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Tasinda Woods Phoenix, AZ

Okay I originally signed up with Harrison but he didn't get my information right so when I call back I spoke with the Jennifer M she really helped me out she was really really a good representative that I really appreciate her help thank you

4 years ago Edited September 14, 2021

Reply from Endurance

Thank you for taking the time to leave a positive review!

May. 5th, 2020

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Dexter Decatur, GA

The customer service person that help me on 5/1/2020 was great. She took her time in helping me with my problem. She was not telling me what she can and can not do. She was like I’m going to help you to solve this problem.

4 years ago

Reply from Endurance

Hello Dexter,
Thank you so much for taking the time to leave us a rating.
Customer Experience Department

May. 1st, 2020

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Cee SSBBW Roberts Fairview Heights, IL

I had to put my car in the shop the first agent denied my claim the second agent was rude and would not listen the 3rd claim agent I spoke to Emad was amazing he got my claim processed...I've been a customer with since 2017 and every problem I've had endurance didn't cover but when I had a problem with something they did cover I had to go through 3 different claim agents just to get my problem taken care of, I'm not happy about that but I am very happy with claim agent Emad again he was amazing!

4 years ago

Reply from Endurance

Thank you very much for taking the time to leave a review. I will pass along the message to Emad. He will greatly appreciate the shout out as well.

May. 1st, 2020

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Linda Fulton Chicago, IL

I liked the security of knowing I would have help paying for a repair as my car aged. Luckily for me my car didn't need any major repairs prior to me trading it off. I will get a refund for the unused portion of my policy.

4 years ago

Reply from Endurance

Thank you Linda for leaving a 5 star review. It is greatly appreciated and happy that you have had such a geat experience with our company.

Apr. 28th, 2020

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rjmadeit Vale, NC

I just recently started in February. I spoke with Brittany and she was awesome enough to answer some questions for me. Excellent customer service skills and phenomenal knowledge base.

4 years ago

Reply from Endurance

Hello,
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department

Apr. 24th, 2020

star star star star star

Mermaid Highland Park, MI

I'm in Tears at this very moment 😥😥😥 Endurance surprised me. I was expecting a don't care attack. But it was quite the opposite. The customer service was phenomenal warm felt. Thank You so much Mermaid

4 years ago

Reply from Endurance

Thank you very much for taking your time to leave such a heartfelt review.

Apr. 13th, 2020

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THOMAS OTT Aliquippa, PA

I'm new to Endurance but your representative, Tabitha G, was very knowledgeable, helpful, and pleasant. Since I'm new to your product I really can't rate your quality or trustworthiness below.

4 years ago

Reply from Endurance

Hello Thomas,
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department

Apr. 2nd, 2020

star star star star star

Lisa Bohnak Springfield, MA

Had call early this afternoon about updating my new debit card I will be activated on April 3 dont remember her name off hand but she did take care of it for me ..Thanks Lisa Bohnak

4 years ago

Reply from Endurance

Hello Lisa,
We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department

Apr. 2nd, 2020

star star star star star

Just Dom Richmond, VA

The Representative was polite , friendly, knowledgeable and very helpful ! She Made the call very smooth and accurate ; she also rectified my issue and assured that I received the correct feedback !

4 years ago

Reply from Endurance

Hello,
Thank you so much for taking the time to leave us a rating.
Thanks,
Customer Experience Department

Apr. 1st, 2020

star star star star star

Marvin Thrasher Decatur, GA

The representative was very understanding my financial setback and I am truly thankful for adjusting my account. It definitely helps to be a committed client with superb service like what I received. Thank you again.

4 years ago

Reply from Endurance

Hello Marvin,
Thank you for the 5 star rating! It is much appreciated!
Thanks,
Customer Experience Department

Mar. 30th, 2020

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Sharon Benjamin Chicago, IL

Very kind and patience, she answer all my questions correctly ...the best customer service knows what to say and to do.. . without trying to persuade ones just to get points. Thank you for being honest. ( Today at 10:28am )

4 years ago

Reply from Endurance

Hello Sharon,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department

Mar. 30th, 2020

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Melody Monteiro East Liverpool, OH

My experience with is limited as I just purchased the policy and have not used it. The purchase process was simple and easy. I did have a question regarding the warranty and emailed customer service. I am still waiting for a response.

6 years ago

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David Bennett Franklin, TN

I went to the company web site for a quote on a car i just purchased. It claimed that i could get a uick on line quote. I entered all of the pertinant information and it said i would be receiving an email with a quote. I received an email without the quote and was asked to call for the quote. I received a phone call which i declined to answer. I do not like being bombarded with phone calls as soon as any interest is shown. Why can an extended coverage company not give an estimated cost via email such as standard auto insurance companies. I received three phone calls within minutes of submitting my information. Guess i'll go without an extended warranty since the only way to get a quote is to spend extended time on the phone. It also appears by other reviews that the company often refuses payment of claims claiming existing conditions on the car. Isn't this why one gets insurance, for unforseen conditions? Guess i`ll pass on this for now.

6 years ago

star star star star star

Lisa Ford Boulder, CO

Mr. Eddy P, has been my main contact since I took out my service plan! He is always so friendly and happy! I appreciate great customer service and Eddy provides it every time I contact him! Great personality!

7 years ago

star star star star star

Royal Harris

Scott did an awesome job explaining the questions I presented. He was very professional and confident. I enjoy good customer service as he represented your company outstandingly.

7 years ago

star star star star star

Robert Alcanter II

Very comprehensive and great value for the money for vehicles that have expired factory warranties.

5 months ago

star star star star star

JP

Haven't had to use my coverage yet but when I have called with questions CS was very helpful

5 months ago

star star star star star

Larry Nemeth

It's a good company that provides a great service in protecting your automobile.

5 months ago

star star star star star

Sheryl L Meade

The lady who helped me over the phone was very patient & helped me receive what I needed.

5 months ago

Reply from Endurance

Thank you so much for your 5-star review, Sheryl! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Apr. 1st, 2024

star star star star star

DrBillLemoine

Effective road service. Accommodated my automileage maintenance schedule when a little off timing.

5 months ago

Reply from Endurance

Thank you for the 5-star rating, Dr. Bill]!

- The Endurance Team

Apr. 1st, 2024

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Sandy

Stress-free experience. Reliable company providing quick and dependable service.

5 months ago

Reply from Endurance

Thank you so much for your 5-star review, Sandy! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Apr. 1st, 2024

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Verified Customer

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Carlos A. Perez Sugar Land, TX

I bought it twice. First time great. Second time i felt I was tricked. I thought I bought the same coverage and it was not

4 years ago

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Verified Customer

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Sean Philadelphia, PA

Lovely and live up to theyre expectations, the work was done without hassle, say no more.

4 years ago

Reply from Endurance

Hello Sean,
Thank you very much for taking your time to leave a review!
It is greatly appreciated.
-Customer Experience Department

Apr. 20th, 2020

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Verified Customer

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Mitchell Vaughn Pearl, MS

Simple enrollment both associates we excellent, I could tell they loved their jobs.

4 years ago

Reply from Endurance

Hello Mitchell,
Thank you for leaving a 5 star review. It is greatly appreciated.
-Customer Experience Department

Apr. 20th, 2020

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Verified Customer

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Doug Idaho Falls, ID

It's ok, I just signed up last week, the people that signed me up were pretty amazing.

5 years ago

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jajabravo Niagara Falls, NY

I am Still waiting for my refund after canceling my account, back in September. My payment was due on the 25th, I paid it early, (silly me) on the 20th, like I usually do. On the 22nd, I called and cancelled my coverage, I was asked to fill out a handwritten request for my money back. It is now Nov. 8, and I am Still waiting for my return. So inclosing, I would not even consider giving a rating until I receive my money back!

9 months ago

Reply from Endurance

Hello, we would like to apologize for your recent experience. We pride ourselves on our customer experience and high-quality standards. We would like to make things right.

Please email feedback@endurancedirect.com with these details and your policy information, and we will be in touch soon.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Sarah Heister Morristown, TN

They are lying jerks who does not do what they said they were going to and even though Carshield charges more like taxes and stuff they are better. At least they don't lie about everything from the get go they are a lying company. I thought since I was on a fixed income it would save money but they are lying jerks. I am going to tell all my friends and family not to trust them because of the lying.

10 months ago

Reply from Endurance

Sarah, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Neil Schwartz Dothan, AL

Received wonderful customer service from A.M. – she patiently dealt with my situation, and provided extra information to help me deal with my concerns in a useful manner.

10 months ago

Reply from Endurance

We're happy to hear that our team provided you with excellent service, Neil. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

Thank you,
The Endurance Team

Jan. 23rd, 2024