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Endurance

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373 User Reviews

8.2

Overall Score

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Gloria Wright Auburn Hills, MI

Art was very pleasant to speak with. He is the best customer service representative I have dealt with in a long time.

4 years ago

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Jarrett Zaina New York, NY

Endurance never paid our claim and we wasted our money using them, GO TO ANY OTHER company and run away from these people.

6 months ago

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Lady Tammy James Baytown, TX

I am 2 1/2 months without a car as they have not yet approved repairs that are covered by my policy. I will have to get an attorney at this point.

7 months ago

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Wilkerson

The company is honest and fair with its warranty

1 year ago

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Reply from Endurance

Thank you for taking the time to leave a review for us!

Sep. 18th, 2020

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Valencia Wortham Claymont, DE

Have not used it yet. The customer service representatives are courteous.

2 years ago

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Elizabeth Moslander Lake Zurich, IL

Company seems nice but I think they are expensive for the coverage provided

2 years ago

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meh asubforasub Miami, FL

Excellent communication. Knowledgeable, professional and very polite

9 months ago

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Timothy Troxell ,

Francisco was very professional and answered all my questions

10 months ago

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Anderson'd Hamtramck, MI

They explain everything to me in a professional manner and was happy to help me

10 months ago

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Neel Parikh Richmond, TX

The sale and enrollment process was wonderful. For some claims, they do take some time. Have learned to be patient.

1 year ago

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Reply from Endurance

Hello Neel, Welcome to the Endurance family. Thank you for taking the time to leave us a review. -Customer Experience Department

Aug. 26th, 2020

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Romanza Clayton San Jose, CA

Like everything so far...haven't had to use it yet. Love their customer service!

1 year ago

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Reply from Endurance

Hello Romanza, Thank you for the 5 star rating! It is much appreciated! Thanks, Customer Experience Department

May. 14th, 2020

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Deric Hayes St Louis, MO

Endurance helped me handle my financial responsibility quickly and gave me peace of mind should something happen with my car mechanically.

1 year ago

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Reply from Endurance

Hello Deric, Thanks for sharing your rating with us and the community. Thanks, Customer Experience Department

May. 14th, 2020

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Rafael Miami, FL

Super awful..pay and pay .. when my car broke..they ask who are you.. Beware!!! They are good to take your money..but will not pay to fix problems..and good luck cancelling the policy..they put you on hold for weeks..

1 year ago

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LaWanda Buendia ,

The customer service department is wonderful. I like the rates on thservice agreement, but I hate the endurance app.

1 year ago

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Reply from Endurance

Thank you for taking the time to leave us a positive review!

May. 5th, 2020

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Marva Benton Mansfield, TX

It was a good experience and a good call my questions were answered and my requests were met

1 year ago

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Reply from Endurance

Hello Marva, Thank you so much for taking the time to leave us a rating. Customer Experience Department

May. 5th, 2020

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Peggy Miller San Antonio, TX

Response quick and friendly First time with company have not needed services yet

1 year ago

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Reply from Endurance

Hello Peggy, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Thanks, Customer Experience Department

Apr. 24th, 2020

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Meech Dollaz Cincinnati, OH

The lady I spoke to was so nice respectable I really appreciate all of the services you guys do

1 year ago

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Reply from Endurance

Hello, First and foremost we want to say welcome to the Endurance family. Your review was short, sweet, and to the point. Thank you again for your feedback and look forward to working with you. -Customer Experience Department

Apr. 14th, 2020

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Anthony Sarkis North Adams, MA

Kim was able to understand my challenge and make the necessary adjustments on my account.

1 year ago

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Reply from Endurance

Hello Anthony, Thanks for sharing your rating with us and the community. Thanks, Customer Experience Department

Apr. 2nd, 2020

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Shartrease Corley Tulsa, OK

Jeff was great... very friendly and did not make me feel bad at all about needing ab extension.

1 year ago

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Reply from Endurance

Hello Shartrease, Thank you so much for taking the time to leave us a rating. Thanks, Customer Experience Department

Apr. 2nd, 2020

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Angela Aparicio Merrillville, IN

Very easy to get signed up and everyone is extremely nice. I just spoke with Chelsea and she was very helpful

1 year ago

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Reply from Endurance

Hello Angela, Thank you so much for taking the time to leave us a rating. Thanks, Customer Experience Department

Apr. 1st, 2020

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Nicole Atlanta, GA

I wish I could give them zero stars. Scam company!! They find every loophole not to pay to repair your vehicle. Wish I could get in touch with others that have been scammed. A group lawsuit is much needed!!

1 year ago

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Reply from Endurance

Hello Nicole, We do apologize for you not receiving the best experience with our company. I have a representative reaching out to you so we can address your concerns. I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 866-432-4443. We want to be able to see how we can make your experience with us a better one. Thank You, Customer Experience Department

Mar. 20th, 2020

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Disappointed Consumer Fort Lauderdale, FL

Horrific customer service and sales practices. The dealership has had my vehicle going on 2 MONTHS waiting on Endurance. I would urge anyone and everyone reading these reviews to run as fast as you can away from Endurance!

1 year ago

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L Falls Mills, VA

My request was simple I asked for a quote. I was barraged with texts and emails, and non-stop phone calls, but after several weeks had still not gotten the quote I kept requesting. I would never work with this company.

3 years ago

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Bobbi Roseburg, OR

they cover everything. easy to use. good customer service. excellent repair coverage.

3 years ago

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Jesse Montgomery

Man what a great guy! The most helpful representative I've ever spoken to. Keep up the great work.

4 years ago

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Wesles Lubin

Customer Service was Superb and made switching coverage over to my new car a breeze!

4 years ago

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Hannah Louisa New York, NY

Horrible customer service and they never paid out for any claims, They always lie to you no matter what.

6 months ago

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Robert Smith New York, NY

Worst company ever, The warranty plan is worthless and they will NEVER pay out for any decent size repair.

6 months ago

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don roquet Greeley, CO

current engine part repair not covered.

1 year ago

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Reply from Endurance

Hello Don, Please send us an email so we can find you in the system. We want to try and make your experience a better one over all. [email protected]

Sep. 9th, 2020

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Bryan

Sale rep gets an excellent but the service rep get a poor

1 year ago

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Janice ,

The information in the contract is easy to understand. Very clear.

9 months ago

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Topaz Atlanta, GA

Nauman, CS Rep provides superior service

9 months ago

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Glenn McKinney Doyline, LA

Very friendly and very helpful and knowledgeable imployees.

9 months ago

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le roy duran Abernathy, TX

polite customer service, however really only pushed / offered me the highest priced package.

10 months ago

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Mini Cooper Seattle, WA

Very easy to start plan. Employees were very helpful

10 months ago

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Merlinda Polk Olive Branch, MS

I received very important information today

10 months ago

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Cindy Hand Venice, FL

Helpful and professional. I would recommend Endurance.

11 months ago

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DUANE LOWE Dallas, TX

Great! Very informative and the representatives were very kind and helpful.

1 year ago

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Barbara Gray ,

They are very helpful in customer service with the coverage in the contract

1 year ago

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Reply from Endurance

"Thank you for the 5 star rating."

Jul. 14th, 2020

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willie j smith Elizabeth City, NC

they are very good. I had no problems with my becoming a member

1 year ago

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Reply from Endurance

Hello Willie, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Thanks, Customer Experience Department

Jul. 14th, 2020

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charles lawrence

i was just unaware of some of the engine parts like sensors were not covered under my warranty

1 year ago

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Cheryl Port Arthur, TX

Excellent! Mr. Norris W and Vernetta (manager) were awesome!!

1 year ago

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Kevin Dixie Granite City, IL

The agents were wonderful and polite. Loved their professionalism and patience.

1 year ago

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Tiffany Hines Charlotte, NC

Great representatives they were all extremely nice and found me a great quote

1 year ago

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Erik medina Orlando, FL

It was a GREAT experience! The two people I spoke to were very helpful!

1 year ago

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Adri puppies Springfield, VA

Great customer service!!!! Excellent!! Employees are super nice.

1 year ago

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Reply from Endurance

Thank you for the 5 star review!

May. 14th, 2020

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Nathan Flow Oklahoma City, OK

Thorough and concise. She did a great job explaining the Apex Pro warranty.

1 year ago

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Reply from Endurance

Hello Nathan, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Thanks, Customer Experience Department

May. 14th, 2020

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Judy Hollister Cypress, TX

Jeff was very nice and very helpful with getting my payment deferred for May.

1 year ago

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Reply from Endurance

Hello Judy, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Thanks, Customer Experience Department

May. 14th, 2020

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William Wallace Groves, TX

Easy to talk with someone not a comptor Fond out what I wanted to know

1 year ago

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Reply from Endurance

Hello William, Thank you so much for taking the time to leave us a rating. Customer Experience Department

May. 14th, 2020

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John Scammel Austin, TX

Max is a very dependable and very professional person to deal with

1 year ago

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Reply from Endurance

"Thank you for the 5 star rating."

May. 14th, 2020

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