Name: Endurance
Rating: 4.4

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Marie Bozeman Tallassee, AL

I have first-hand experience with endurance. My experience was a bad one. They said that the tow service kept asking the same questions over and over and over again and they gave false information to me so therefore I had to call the head office to get some information straight my car was broke down on side of the road and they gave me the runaround for 30 minutes, so I do not recommend this company to anyone else

6 months ago

Reply from Endurance

Marie, we're sorry to hear about your negative experience. We have very high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at [email protected], and we will see what we can do to make this right.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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James Haynes Kansas City, MO

Excellent customer service provided. Problem solved quickly, questions answered fully. Thank You for excellent service!

6 months ago

Reply from Endurance

We're happy to hear that our team provided you with excellent service, James. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Jan. 23rd, 2024

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Luis Tapia

Kim was super helpful and knowledgeable, The overall plan just wasn’t for me in my current situation but will definitely call them back for coverage in the future

6 months ago

Reply from Endurance

Thank you for leaving us a review, Luis. If there's anything that we can do to improve your experience, please feel free to send us an email at [email protected]. We would love to hear how we could earn 5 stars from you.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Shunshine Banks Marietta, GA

I filed a complaint via BBB. I heard back from the company, reached out to the company about the enhanced labor rate & luxury electronics package to be added to my already platinum package it’s been a week and STILL have not heard back. I advised wanted to add regardless but shouldn’t be subject to the additional 30 day wait and 1,000 miles (purchased feb 2023) and willing to pay the extra amount. Instead keep getting emails about my satisfaction. As of right now not a satisfied customer.

6 months ago

Reply from Endurance

Sunshine, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

Kindly contact us at [email protected], and we'll assist you further.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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john edward fuller,III Cincinnati, OH

justin j,is a real pro at his job,he took care of all my concerns and i enjoyed talking with him,a real nice person. thank you, john e. fuller,3rd.

6 months ago

Reply from Endurance

Hi, John. Your feedback is highly appreciated. We're glad our team was able to address your concerns. Thank you for the review!

- The Endurance Team

Jan. 23rd, 2024

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Ricky Shelton Oconomowoc, WI

Tabitha at Customer Service was very Friendly Knowledgeable and Professional! Answered all my questions and was a pleasure to work with! Thank You!

6 months ago

Reply from Endurance

Hi, Tabittha. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

- The Endurance Team

Jan. 23rd, 2024

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Tl Kelly Aurora, CO

Not Happy , Trying to get help for a tow was so difficult, just to be told to I'd have to call back the following day and repeat the process at an earlier time . Also I printed off the Contract and I cannot find a Shop within 100 miles of me willing to accept this warranty or deal with Endurance at all . This was a complete waste of money for the last 6months . I'll be canceling my contract and requesting a full refund.

6 months ago

Reply from Endurance

Hi, TI. At Endurance, we value your feedback. Please contact us at [email protected] so we can better understand the events that took place and see what we can do to make things right.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Debbie Milo Huntsville, TX

The representative was very kind and helpful very polite and if I had to refer her to another customer, I would thank you.

6 months ago

Reply from Endurance

Hi Debbie, Thank you very much for voicing your positive experience with the company. We look forward to having you as a customer for many years to come.

- The Endurance Team

Jan. 23rd, 2024

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Caleb BArnes Kyle, TX

Don’t use this company. It’s a waste your time I gave an accurate mileage account because somebody at Walmart put the wrong mileage down. They’re not giving me a claim and refuses to give me my money back. I’m gonna get a lawyer To do with these people because they refuses do it right. I’m tired of this, don’t go with this Company They only protect their bottom. And it won’t be you . You’d waste your time.

6 months ago

Reply from Endurance

Caleb, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at [email protected] with your policy information so we can assist you further.

Sincerely,
The Endurance Team

Jan. 23rd, 2024

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Lawrence Roberts Port Wentworth, GA

I had a quick and effecient experience with Endurance. It was handled throught my Car Dealership and I was very pleased with the results.

7 months ago

Reply from Endurance

Hi, Lawrence. We appreciate the rating and are glad we could provide you with a positive experience!

- The Endurance Team

Feb. 14th, 2024

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Barbara Surento Tampa, FL

I couldn't have picked a better company. Your company is extremely helpful. Everyone should have you taking care of them.

7 months ago

Reply from Endurance

Hi, Barbara. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!

- The Endurance Team

Feb. 14th, 2024

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D&G Altman Murphy, NC

They try and make things right. Customer Service Manager was great and saved they relationship. She was very understanding and concerned

7 months ago Edited September 21, 2023

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RICHARD MC

I signed up for an Endurance Warranty on 6/23/2023, then canceled on 6/26/2023, taking advantage of their 30 day refund guarantee. Well, it’s September 19, 2023 and still have not got my refund of $154.31. I’ve called every few weeks and they kept telling me my refund is in process. I would recommend anyone considering purchasing an Endurance Warranty to check the reviews and complaints on bbb.org before you pay them any money! Ignore the reviews that praise the ease of signing up; they are great salespeople but maybe not so good at paying to fix cars.

7 months ago Edited September 22, 2023

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Wayne Covington

Very professional knowledgeable, extremely courteous. The representative did inform me and answer all my questions in a timely manner.

7 months ago

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Wayman Wiggins Columbus, GA

Terrible services! I had to wait for a fuel pump that would sent from endurance to my city. The facility in my City has a fuel pump but endurance obviously didn’t want to pay their price. I have been out a car for weeks and endurance only covers five days of rental services just terrible!

7 months ago

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Romarise Williams Baltimore, MD

I should have known. Insurance companies will find every possible way not to cover your claim although your warranty advises that it is covered. Do not purchase! Save yourself thousands and the headaches. Literally had in my contract that upper and lower control arm was covered yet they found a way not to cover the work that needed to be fix. Complete rip off.

7 months ago Edited September 19, 2023

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Shannon Burley

Whenever I have had to call, they are very friendly, professional, and they take care of whatever the issue is quickly and efficiently.

7 months ago

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Kandra Gunter Miami, FL

Tabitha G. was absolutely amazing and extremely helpful with my issue this morning. Thank you so much for all you do for your customers!

7 months ago

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Alex Philadelphia, PA

Several repairs I needed were not covered by what I thought was your "Best Plan"? I was kinda disappointed but I will research other extended warranty companies in the future.

7 months ago

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Martha Zamora

They sweet talk you into signing up for supposedly the best coverage to meet your vehicles need, however due to the policy being deceitfully written when claims are filed they are denied! The claims dept (Scott) has denied every single one. Everything is pre-existing or not covered under the plan!! After paying out of pocket thousands of dollars later I ask myself why I bought into the scam???

7 months ago

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Joyce Munson Bainbridge Island, WA

I had a rough month but Endurance has worked with me. Rodney was very great to work with and made the experience a very positive one.

7 months ago

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Armond Wells Sewell, NJ

endurance is not a good or trustworthy company my transfer assembly case was denied and it's costing me 3000 dollars out of pocket. the inspector refused to send another one out for a second opinion. even after the supervisor said to have another one come out. so it's now costing me 3000 out of pocket i'm very upset and i'm thinking about getting a lawyer involved.

8 months ago

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Bill Hamilton

Endurance is a rip-off company, WE have a policy and they refused to ix our truck, said the oil changes were mot in my name, however, the invoices listed the truck and the vin number of the truck. It should not make a difference if my son took the truck in for maintenance or if I did it. The insurance was on the truck and not me personally. Just a way to not pay for the service. Also, they did not want to pay for the engine they wanted us to use used parts instead of genuine parts. Totally different than what is advertised on television.

8 months ago

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Adrey Chicago, IL

They are one of the best warranty companies out there. Everything has gone smoothly when it came to filing a claim. A must have warranty

8 months ago

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Jeff H

Very horrible warranty company, blamed a caty sensor for a combustion senor. Needed my turbo fixed. They sell you hopes and dreams just to get your money. They are not legit at all. Just like the government they lie. Wouldn't accept my claim due to tires I just put on my car. Absolutely bs. A lawsuit is brewing, I will file against them very soon. See you in court d--face

8 months ago

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Verified Customer

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Ross Bendewald

Terrible. I waited on hold for over an hour just to be told they wouldnâ€™t cover my repairs strictly upon a technicality. Canâ€™t get anyone to call me back, Was told it would be DAYS before a manager could even speak with me, they lied about the benifits offered for signing up with them. Will be canceling soon

3 years ago

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Verified Customer

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Mr. Robison Arlington, TX

ambiguous information at registration. $250 to spend with selected merchants is not a gift card. It is a voucher for $250 in discounts. (10%) off purchase is not "$250 to spend with merchants"

3 years ago

Reply from Endurance

Hello Mr. Robinson,
we are very sorry that you are having a negative experience with our company.
We will have someone reach out to you to try and see how to make it a better one.

May. 5th, 2020

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Leonard Krauss Fort Wayne, IN

When trying to pair my phone with the endurance app it still stated that the account was suspended and out of coverage. Confused by this situation. We have reached out and asked if the coverage was available and told were told yes. Unless we have a new contract # we are not aware of We are quite concerned about the coverage. Please explain!

9 months ago

Reply from Endurance

Hi, Leonard. We're sorry to hear you're having trouble with the Endurance app. When time allows, please email us at [email protected] and our team will be more than happy to investigate things further and make things right!

Thank you,
- The Endurance Team

Jul. 18th, 2023

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Mindy Clarke Tacoma, WA

I only rated 1 star so this would get posted. This is the worst company ever for extended warranty. We need our 2017 truck repaired and it was $10,000.00 because it had carbon build up in the engine. Now, we were told by Endurance that they would not pay anything on our claim as carbon build up is our problem and not overed under the warranty. I asked why is it not covered and they stated that we need to do carbon maintenance each year. I have never heard of that. I have heard of oil changes, tunes ups, coolant maintenance, replacing breaks, replacing tires, and all the basic maintenance but never had I heard of carbon maintenance. I felt that is something they should have addressed when we signed up for the extended warranty warranty. Needless to say we wasted money for a few years and ended up dropping them as we were being ripped off. I suggest never going with them!!!

10 months ago

Reply from Endurance

Hi, Mindy. We’re sorry to see that you had a less-than-satisfactory experience.
We pride ourselves on our customer service and the high-quality standards we maintain. We would like to make things right as soon as possible.

When time allows, please send us an email at [email protected].

Thank you,
The Endurance Team

Jul. 18th, 2023

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Andy S Milwaukee, WI

Been paying for their extended warranty for 2 years and as soon as I needed a real major repair on my SUV and my dealer called for authorization , first the dealer was hung up on, then when I called to ask what was wrong, they wouldn't tell me how much $$ would be reimbursed saying they could only tell a repair shop, then they created all kinds of hoops for the dealer to jump through asking for photos as proof and then denied a $1100.00 repair job anyway because the shop didn't get prior authorization. The CSR said "well your repair shop should have kept calling us back even if they got hung up on". Said they would tell me the same thing if I submitted the bill after, I wouldn't get reimbursed a penny because I didn't get it authorized (even though my dealer and I called 2 days in a row trying to get authorization). All extended warranty companies are sleazy, I read so many bad reviews on other companies I thought this company would be different, they're not. Their business model is just like any other "insurance" company: take in as much money as they can and then deny as many claims as they can for whatever reason. Thats how they make money and stay in business. This one's method is apparently to keep repair shops on hold for long periods of time or hang up on them or disconnect them so they can't get a claim authorized in the first place. A VERY unhappy paying customer

10 months ago

Reply from Endurance

‍Hello Andy, we would like to apologize for your recent experience.

We pride ourselves on our customer experience and the high-quality standards we maintain and would like to make things right. Please send an email to [email protected] with details about your experience and policy information, and we will be in touch.

Thank you,
- The Endurance Team

Jul. 18th, 2023

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Jennifer Pi Tampa, FL

Candice was so pleasant very helpful in my experience overall with endurance has been amazing in my short time of being with you guys I recommend you all to everyone I know

11 months ago

Reply from Endurance

Hi, Jennifer. Thank you for recommending us in your review! We’re glad we made your experience with us a great one.

- The Endurance Team

Jul. 18th, 2023

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Ashley Elliott Ocean Springs, MS

Sarvesh P was simply amazing. The situation got resolved. He treated me with respect. He was calm, cool and collective. I will definitely continue with Endurance Warranty.

11 months ago

Reply from Endurance

Wow, we are blown away by your positive words, Ashley. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

- The Endurance Team

Jul. 18th, 2023

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Jarrett Jackson Houston, TX

Ms tabatha was very excellent in explaining all my concerns about my policy she was very helpful n I happy she took the time to help me understand thank you so much

11 months ago

Reply from Endurance

Hello Jarrett! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you. Have a wonderful day!

- The Endurance Team

Jul. 18th, 2023

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Jackie Ferrier Shreveport, LA

Gigi is amazing. She cares about her customers and takes the time to go over everything with you so you know what to expect… There definitely needs to be more Gigi’s in this world.

1 year ago

Reply from Endurance

Jackie, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

- The Endurance Team

Jul. 18th, 2023

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Vincent Snider Cape Coral, FL

A supervisor resolved a very tricky problem extremely competently with an outstanding customer service.One of my most pleasant experiences with any company. She is an asset to your company .

1 year ago

Reply from Endurance

Vincent, we're happy to see that you had a 5-Star experience! We’re here for you anytime.

- The Endurance Team

Jul. 18th, 2023

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luke mathes Denver, CO

Helpful and honest. The people at Endurance were helpful and friendly l. They were able to give me a product that fit my needs and budget. Very friendly service and understanding.

1 year ago Edited July 25, 2022

Reply from Endurance

Hi, Luke. We appreciate the kind words and are glad we could provide you with a positive experience!

- The Endurance Team

Aug. 15th, 2022

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Sherry Actkinson Atlanta, GA

This was the nicest most courteous and friendly lady I have talked to. And I have talked to some jerks, believe me. She answered all my questions and was very knowledgeable. I think she needs a raise.

1 year ago

Reply from Endurance

Hi, Sherry. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

- The Endurance Team

Aug. 15th, 2022

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Jamarkus Mumphery Tyler, TX

Tonya S was absolutely great with helping me to resolve my concerns! I was about to take my business else where until she too time to explain and rectify the situation!!! Thank you Tonya! Endurance customer for life

1 year ago

Reply from Endurance

Thank you so much for your 5-star review, Jamarkus! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Aug. 15th, 2022

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Ruth A Lavin Fredericksburg, VA

Great. They worked with me to get transfer done fast. Nina was so much help. My husband passed away and I sold his car. Nina did everything needed to take care of me. I’m very pleased with this Company

1 year ago Edited July 18, 2022

Reply from Endurance

Ruth, We're happy to hear that our team provided you with great customer service today! We pride ourselves on operating with integrity to deliver on our promise of providing peace of mind.

- The Endurance Team

Jul. 19th, 2022

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Lisa Scroggins Minneapolis, MN

Marissa had excellent customer service this afternoon it was a pleasure talking with her she answered a lot of good questions and direct me in the right direction thank you again Marissa . Lisa Scroggins

1 year ago

Reply from Endurance

Hi, Lisa. Your feedback is highly appreciated. Thank you for the review!

- The Endurance Team

Jul. 19th, 2022

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Victor Merrillville, IN

Very helpful , very patient and helped me get to the bottom of my policy . The only person I had a great experience with Over the phone . Highly recommend anyone to talk with her for help on their policy

1 year ago

Reply from Endurance

Hi, Victor. Thank you for recommending us in your review! We’re glad we made your experience with us a great one.

- The Endurance Team

Jul. 11th, 2022

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Tonya B Barnes Peoria, AZ

Endurance was awesome. Everything explained in detail and very thorough….Tonya S was very detailed and explained everything step by step so she ensured everything was completed accurate.

1 year ago

Reply from Endurance

Tonya, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service and we are ecstatic that we met that mark!

- The Endurance Team

Jul. 11th, 2022

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Dawn Dowdy Ardmore, TN

Tonya S is absolutely wonderful! She was so understanding with my situation and was so easy to talk too. Extremely personable. Endurance is very lucky to have someone like her!

2 years ago

Reply from Endurance

Thank you so much for your 5-star review, Dawn! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Jul. 11th, 2022

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Pepper Hines Cary, NC

My experience with Endurance has been mixed. When I initially signed up, it was nice, but when I received my welcome package I was taken aback, because I could not use anything. And not getting a response from my emails I sent to the cancellation department and Dylan G was so unprofessional. But today after talking with Jhyaicia I’m renewed. She was extremely patient and kind and found the information I needed.

2 years ago

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Tony Miller MN

My vehicle broke down and I called customer service. The lady was amazing and very helpful. She told me my warranty included roadside assistance and gave me the number. I contacted roadside service and it took over an hour to even get an operator. After that the operator didn’t even know what tow companies I could use to get a tow. I finally just told the operator I’ll take can of it myself. I contacted a tow company and was towed to the dealership in less then 20 minutes. The two stars are for the original Ladd I spoke to. I will give an update when I see how Endurance handles my repair and a loaner vehicle.

2 years ago

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Anthony Cooper Brooklyn, NY

I’m so bad with names however the young lady who assisted me this morning did a great job. She was also able to bring some relief to me as far of my alternator was covered or not.

2 years ago

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Gabriele Lappe Mahopac, NY

Chelsey was very nice to deal with and gave me detailed information. I wish I had signed up for the coverage earlier, since my previous coversge did not cover my last incident. Lesson learned.

2 years ago

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Courtney Guy Halethorpe, MD

I spoke with Mr. Rodney who was able to assist me with a billing error on my account and he was so pleasant! I was on the phone for about 5 mins in total and he was able to take my payment and apply it!

2 years ago

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Harold McDonald Lebanon, KY

Called to get a copy of my policy that i never received. Spoke to Tabitha G and she emailed me a copy and went over the coverage of my policy also. She was very polite and knowledgeable on my coverage.

2 years ago

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Christopher Filion Lakeland, FL

Endurance has helped with all issues I’ve had with my vehicle. Customer service is outstanding. They are so willing to take the time to answer all questions. Very knowledgeable

2 years ago