Endurance

I am Still waiting for my refund after canceling my account, back in September. My payment was due on the 25th, I paid it early, (silly me) on the 20th, like I usually do. On the 22nd, I called and cancelled my coverage, I was asked to fill out a handwritten request for my money back. It is now Nov. 8, and I am Still waiting for my return. So inclosing, I would not even consider giving a rating until I receive my money back!

They are lying jerks who does not do what they said they were going to and even though Carshield charges more like taxes and stuff they are better. At least they don't lie about everything from the get go they are a lying company. I thought since I was on a fixed income it would save money but they are lying jerks. I am going to tell all my friends and family not to trust them because of the lying.

I got the highest pain premium that they had for a vehicle because I had a branded title, however they did not charge me some kind of surcharge so when I took my car to the dealership nothing was covered. After 2 weeks of my car being at the dealership I got a call from endurance because I canceled my credit card so they could not get their payment and that was the only reason they called me it wasn't to address the problem. They are a terrible company I would never recommend them for an extended warranty

I had the best experience with the gentleman that helped me with my payment. Soft spoken, polite and knowledgeable. Thank you so much for a great experience.

I purchased my contract in June of 2023 and reviewed my contract in it’s entirety. As I reviewed my contract, I signed it and agreed to the verbiage as it explains my coverage for my 2015 Hyundai Genesis. Also, the Endurance representative explained that powertrain is fully covered, however, wear and tear parts are not (which is understandable). Approximately three months later, I had to have my vehicle towed in due to the engine making an unusual noise and noticing the temperature of coolant rising above normal temperature. The mechanics performed a diagnostic and determined that the engine needed to be replaced and the that the head gasket had blown. Per my contract, my engine is covered as well as my gaskets and seals in conjunction with a covered part (which is my engine). The service department filed a claim with Endurance. Endurance denied the claim and advised that gasket and seals aren't covered as a stand alone issue. I spoke with an Endurance representative who stated that the service department informed them that the gasket and seals were the only issue with my vehicle (was a complete lie). I immediately contacted the service department on three way with Endurance. The service department representative stated that they informed Endurance that the engine needed to replaced and that the current engine had a blown head gasket. The service department also requested to have an Endurance claims adjuster come on-site to observe the vehicle themselves, but Endurance declined and denied the claim. I called Endurance claims department and spoke with several representatives to get a clear explanation of why my claim was denied, when my policy explained that my repairs were covered. While going over my policy with several Endurance claim's representatives they stated things that were not in policy as to why the claim was denied and wrongfully articulated the verbiage in my policy to make up reasons why my vehicle repairs weren't going to be covered. One of the claims representative (Sarah) was rude and continuously raised her voice while speaking with me. Endurance is a complete rip-off as I also had issue using their road-side towing and had to end up using my automotive insurance roadside tow service. I'm currently completing the reconsideration process. However, I will be filing this with the better business bureau and filing a complaint on the rude representative who yelled and was extremely rude and unprofessional!! I do not recommend anyone to purchase a warranty service through Endurance. Waist of time and money!!!

Noah (?) gentleman answering transfer to 'renewal team' was EXTREMELY rude and refused to transfer to CS after 3 requests. Continued stating I DID NOT know what I was doing, even after telling him I requested the cancellation. The cancellation process, requiring Notary seal and my signature, was obliviously customer initiated and I highly resented his implication. Regrettably, ended the call by hanging up as there was no other option and I was not going to argue. This has left a terribly view of the company. Carmen in CS was very understanding and helpful. I would give her High marks in Customer satisfaction as I was very aggravated. This went a long way to restoring my faith in the company.

Overall my experience has been good with Endurance. The one thing that I could have used an extra hand with was on a bent rim. Other than that you guys have been good.

We are very disappointed with the service received. I would better say the service NOT received as they denied our claim due to the many contract exclusions. There is a lot of "we repair this, IF this happens" type of scenarios. They gave the car repair company the complete run around. I was under the impression that I was receiving a particular package at sign up, only to find out we were signed up under the low-end package. I requested a copy of my contract on multiple occasions as they were to send immediately after signing up for their services. It took many calls and a few months later to receive. The car repair company even stated that they are more difficult to work with in comparison to other warranty companies. After they looked at the contract, they agreed that not much was being covered. This was a complete waste of money and time. Not to mention thousands of dollars for repairs that we must come out of pocket on.

Don’t waste your money on this company. No one knows what they are doing, a rep says 1 thing and it never gets done. They lie. I’ve told them for 3 months to remove the “auto pay” and each following month they take more money out of my account automatically. I also faxed a “cancellation form” filled out & notarized as requested on 9-8-2023. I called today & spoke to a Nicole who was absolutely wonderful, she checked the fax machine and said they never got it. So she had me take a picture of the cancellation form filled out and email it to her. She received it and was going to expedite ASAP. I told her they owed me 3 mos. Of $188,75 also.

I spoke with Kim this afternoon and had a wonderful experience. She was very knowledgeable and answered all of my questions without any hesitation .

Rather than use a sensor from the Nissan dealer Endurance ordered their own, which held the repair of my car up 6 days. In the meantime I had to rent a car which cost me extra, because they only pay for 5 days of rental, and not all of the rental is paid by Endurance. I believe this was uncalled for. I do not recommend Endurance as a good warranty company.

This is the best company to have a warranty with. Customer service is always helpful and friendly! Rodney answered all my questions today. I give him 5+ stars!

I called twice for a quote and the pricing was different the next day by a huge amount and the first agent did not apply a credit I had on the account for a few years. In the end, it all worked out and the CS manager provided excellent service.

I went a whole month without my car because endurance took forever to approve the repairs which was only to change a thermostat. The job only took 2 days to complete but for some reason endurance has an extremely slow process. My car is leases so basically I paid for a full month and didn't get to use the vehicle not to mention I also had to pay the deductible and to top it off they will only reimburse me for 2 days worth of a rental that I had for a week. What a waste of money.

because they first lied about the money we owed... .then turn around and took out $ 167.00 Unexpectedly without notification and without authorization so when I contacted the company the man there was sair and gave us the return part of what we overpaid

I just used roadside assistance so far , but it was ordeal with that part . But it was bc no one at endurance told me that there a product code and a "letter" so I had to wait till the next day . But if endurance is like this with repair of thier part of contract , then I will cancel in a minute .

Thankfully I have not had to use my warranty yet. The only problem I have had is waiting over a month to receive a copy of my policy.

I'm having axel issues, Endurance determined that a problem exist, but put it on me to prove that axel is damaged. The axel is damage in the fact it doesn't hold an alignment, the knocking noise when turning left or right, the whelk pulls, and when stopping the wheel skips. I'm very disappointed â˜_ï¸è

We had some misunderstanding about claim and coverage, but endurance stuff did their best to solve it, and process our requests, and accommodate our needs. Definitely will recommend.

Very understanding!!! Even when the dealership was giving me a hard time they ensured me that things will be taking care of correctly. Also I lot options when the dealership was not handling things properly.

A purchase the auto warranty plan. After discussing with my husband I call to cancel within 20min my call was handled by Jessie he stated he was a manager in all of my 60 years I have NEVER experienced such a rude person. After several times trying to request to Cancel he wasn’t listening he talked over me. My husband also ask to cancel rudely again he didn’t listen until my husband said he’ll contact our lawyer. That’s unacceptable that any customer should actually beg over 5 times to cancel. This Jessie person in the refund department/ cancellation isn’t management material . Just a horrible experience. I only gave an extra star because I have received my refund. But no one should have to stay on the phone for 20 minutes and ask over and over a total of over five times to have a service canceled.

I research this Company and it is the highest rated I found at 9. I am a new customer, but I spoke to Mike today, who explained my policy in detail and I feel this is the best warranty out there. Try it!

The customer service was great! The receptionist was very helpful and filled with a wealth of knowledge about the business and my account. All of my questions were answered promptly and with care. Thanks

Very professional and helpful. Interested in what my concerns are, and how they can assist. Provided information to keep me informed of what’s covered, and where to go get it serviced.