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Endurance

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371 User Reviews

8.2

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Sid

Mike Nick and Everett could not have been more helpful they did a marvelous job in helping me to get the money I was due you should be very proud of your team

4 years ago

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Amelia Waters Chicago, IL

Endurance customer service is amazing! They did everything they could to make sure I had the proper plan for my car. I would definitely recommend this company to others.

4 years ago

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Mike Smalls Queens, NY

Extremely professional and informative, thank You.

3 months ago

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Kerndj173 Silver Spring, MD

Great customer service. Robert V. Was great on explaining the warranty and whats covered

6 months ago

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Herman Narcisse Chicago, IL

Very professional presentation and knowledgeable about the products their selling. Very pleased

8 months ago

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VENKATA HARI SANGANA

My car has been sitting at the dealer since 2 weeks and endurance is not able to resolve the payment dispute with the Administrator. I feel like i have been scammed.

1 year ago

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Reply from Endurance

We do apologize for you not receiving the best experience with our company. I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386 or email us at [email protected] We want to be able to see how we can make your experience with us a better one. Thank You, Customer Experience Department

Sep. 18th, 2020

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Rashica McDaniel Port Arthur, TX

I haven't used it yet but I signed with them cause the good benefits they offer

1 year ago

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Reply from Endurance

Thank you for taking the time to leave a 5 star review for us!

Sep. 9th, 2020

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Daniel Desaulniers Englewood, FL

We never received any paperwork or cards even after calling. Money has been deducted but not sure if we have coverage of we need it.

1 year ago

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Reply from Endurance

Hello Daniel, I am sorry you did not receive any paperwork. I will have someone mail it out to you immediately.

Sep. 3rd, 2020

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Tracey James Bolingbrook, IL

The customer Service is not good. The people don't seem to care about what's being said and they don't listen. They just want to quickly apologize.

1 year ago

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Reply from Endurance

Hello Tracey, we would like to make you have a better overall experience with our company. If you could please respond with more information so we can find you in the system or call in and ask for the Customer Experience Department. We would love to speak to you further about your experiences.

Aug. 4th, 2020

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Chapman

Excellent service. Never had any issues when we signed up. Thanks Endurance

1 year ago

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Reply from Endurance

Thank you for taking the time to leave us a 5 star review.

Jul. 31st, 2020

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Ivan De Soto, IA

I should have read reviews before I purchased this god awful service. Will never recommend it to anyone. My car was tied up in the shop for almost 2 weeks.

1 year ago

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Reply from Endurance

Hello Ivan, We are terribly sorry that you are receiving not the best service from us. Please make it easier for us to locate you in the system and either send us an email with your contract information and or call in. The email to use to contact us is [email protected] -Customer Experience Department

Jul. 1st, 2020

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Unknown La Cygne, KS

Agents were friendly, but use of the personal access portal is no good. I have only had it for a month, and have not used the actual product.

2 years ago

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Doll

Easy process, great customer service, hope we never have to use it.

2 years ago

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Richard Natrona Heights, PA

Purchasing was easy I have not had a need to use the service

2 years ago

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Allan Kerrville, TX

I applied for a vehicle warranty extension at Endurance. The quality of product is very good.

2 years ago

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John Beliera Boise, ID

so far they have answered all my questions and their respnses have been very timely and informative

2 years ago

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NE Dream ,

The professionals I spoke with were knowledgeable, friendly and took their time to address any of my concerns.

9 months ago

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Kate Ottawa, IL

After speaking with Francisco, I now have the best extended service plan for my car. The price is reasonable for the coverage as well. Thank you.

9 months ago

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Greg Christianson Norfolk, NE

Eldridge Hampton was very complete on his explanation of the Secure Plus plan and was very enjoyable to converse with.

9 months ago

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Kyle Green Roanoke Rapids, NC

I trust endurance like I trust having on white pants with diarrhea. They voided my warranty claiming my tires were oversized by 4% . This has nothing to do with the torque converter that went bad in my 2016 f150. Then they stuck me with the diagnosis bill. Use them if you wish and get screwed later...

10 months ago

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Vicki Lincoln, NE

It is hard for me to believe this company is still in business! Our experience is complete disappointment and frustration. Instead of wanting to help and provide good customer service when we are dealing with a problem with our pickup, the company wants to delay, deny, obstruct--do anything possible to avoid paying a claim. We only have one vehicle, it has been in the shop for 9 days and we still have no approval to go ahead with repairs. Absolutely disgusted! I would not recommend to anyone and would strongly advise you to warn anyone you know to never purchase a warranty from Endurance.

1 year ago

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Reply from Endurance

Hello Vicki, We do apologize for you not receiving the best experience with our company. We are unable to locate you in the system without further identifying information. We would urge you to please reach out to us so we can try to address your concerns and provide further assistance. Please call in at 833-760-0386 or email us at [email protected] We want to be able to see how we can make your experience with us a better one. Thank You, Customer Experience Department

Jul. 31st, 2020

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Valerie A Nagano Kapaa, HI

I was mislead about a certain repair coverage when I was signing up for your insurance...I asled specifically three times about repairs on my brakes..i had my friend listening to the conversation btwn me and your rep..I was told the rotors were covered as well as the labor to fix it...the brake pads would not be covered, which I agreed to..when I took my car in to repair the brakes. The service advisor called you guys and was told that the repair would not be covered..I am very disappointed in your customer svc dept..and your company...

1 year ago

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Reply from Endurance

Hello Valerie, We do apologize for you not receiving the best experience with our company. I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 833-760-0386 or email us at [email protected] We want to be able to see how we can make your experience with us a better one. Thank You, Customer Experience Department

Jul. 16th, 2020

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Wendy Hebert Dallas, TX

Everyone I spoke to was kind an patient with all my questions. Helped me with explaining everything to my husband whom is deaf.

1 year ago

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Reply from Endurance

Hello Wendy, Thanks for sharing your rating with us and the community. Thanks, Customer Experience Department

Jul. 14th, 2020

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Fred Tukke Buffalo, NY

The Gentleman that took my call was courteous and of a lending ear to hear my concerns...thusly I was very satisfied with his professionalism

1 year ago

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Reply from Endurance

Hello Fred, We are happy that you are having such a great experience with Endurance! Thank you for your review. Customer Experience Department

Jul. 14th, 2020

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Tina Atlanta, GA

always great, everybody is very helpful. I love that Christoph R takes the time to make sure everything is understood, and my price is great!

1 year ago

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Patrickprod27 Houston, TX

Awesome customer service. Vnetta really helped me understand policy and gave me stellar assistance. I appreciate all her help!

1 year ago

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Reply from Endurance

"Thank you for the 5 star rating."

May. 14th, 2020

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Chevonne Spinks New Canaan, CT

Horrible. Was scammed into purchasing this so called “best” warranty for my vehicle that covers everything even engine repairs. I specifically asked if my car broke down tomorrow would I be covered and was told I absolutely would. Months later I have engine issues and now I’m told that they won’t honor the repairs. Nope Endurance will not get away with this form of scam. They picked the wrong one.

1 year ago

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George Imhof Pasadena, MD

Megan was extremely helpful and friendly. It was a pleasure talking with her. She fixed a problem that has gone on for 3 months.

1 year ago

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Reply from Endurance

Thank you very much for taking the time to leave a review for our company!

May. 5th, 2020

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Truth Columbus, OH

Rude customer service and they absolutely refused to cancel my policy. I should not have to explain other than “I no longer need the service.” Had a representative hang up on me, called back got someone else named renetta and she also refused to cancel policy and preceded to yell on the phone! I was never rude to either of these representatives even after they continued to get rude with not only me, but my mother as well! This company is a scam. Horrible experience, wasted money! They still have not canceled my policy!

1 year ago

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Reply from Endurance

Hello, We do apologize for you not receiving the best experience with our company. We are unable to locate you in the system without further identifying information. We would urge you to please reach out to us so we can try to address your concerns and provide further assistance. Please call in at 833-760-0386. We want to be able to see how we can make your experience with us a better one. Thank You, Customer Experience Department

Apr. 20th, 2020

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George S Weichelt North Fort Myers, FL

Endurance is the worst warranty company in the business. They will go out of their way, with a lot of jibberish just to keep from paying legitimately covered items. Do not waste your money with this deceiving, dishonest company. They do not honor their warranty when it plainly says right in your paperwork that an item covered will not be paid for and they refuse to honor their commitment to arbitration.

1 year ago

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Reply from Endurance

George, We appreciate you working with our Customer Service Manager to find a resolution. We appreciate your patience and we're glad to have you as a customer! Thank you, Customer Experience Department

Apr. 15th, 2020

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Cecile joseph Mableton, GA

Best experience yet Verneta was Very understanding, and Was all ears, tried her best to help me with my situation. #GiveHerpromotion

1 year ago

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Reply from Endurance

Hello Cecile, Thanks for sharing your rating with us and the community. Customer Experience Department

Apr. 9th, 2020

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GREGORY DAY Chicago, IL

🤓To whom it may concern, ....Endurance Associates are Very polite and helpful. I would refer Endurance to family members and friends. God bless.

1 year ago

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Reply from Endurance

Hello Gregory, Thank you so much for taking the time to leave us a rating. Customer Experience Department

Apr. 7th, 2020

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Theron Greaves Loganville, GA

Tabitha was very helpful in taking care of the changes to my account billing information. She promptly forwarded the necessary emails. Thank you.

1 year ago

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Reply from Endurance

Hello Theron, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Thanks, Customer Experience Department

Apr. 1st, 2020

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John Oros Port Charlotte, FL

Tabitha could NOT have done a better job!!! I wish ALL phone service people were 1/2 as good at helping the customer as she is!!!

1 year ago

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Reply from Endurance

Hello John, Thank you for the 5 star rating! It is much appreciated! Thanks, Customer Experience Department

Apr. 1st, 2020

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Victoria Wichita, KS

Tabitha was awesome very nice and pleasant on the phone and helped resolve my issue and helped me with info I didn't know about.

1 year ago

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Reply from Endurance

Hello Victoria, We want to say welcome to the Endurance Family. Thank you very much for voicing your positive experience with the company. Looking forward to having you as a client for many years to come. Thanks, Customer Experience Department

Mar. 30th, 2020

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John Clark Chicago, IL

They are very outstanding company. With all this world crisis on our hands they let my payment go to the back of my policy I thank you all very much

1 year ago

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Reply from Endurance

Hello John, Thanks for sharing your rating with us and the community. Thanks, Customer Experience Department

Mar. 27th, 2020

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Monet Tatianna Dallas, TX

Endurance understands the current situation and they are helping all of us who are currently struggling. Unity always wins! Thanks, Endurance.

1 year ago

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Reply from Endurance

Hello Monet, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Thanks, Customer Experience Department

Mar. 26th, 2020

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George S Weichelt Cape Coral, FL

One star is still one too many for this rip-off company. They will automatically reject any warranty service on the first try. They will screw you at every chance they have. They have refused warranty service because they said the part wore out! Why and the hell would anyone buy a warranty from this company when they cheat at every chance they get. Even if it says your part is covered in writing they will deny any warranty work. Save your money or find someone else, anyone else because Educance sucks!

1 year ago

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Reply from Endurance

George, We appreciate you working with our Customer Service Manager to find a resolution. We appreciate your patience and we're glad to have you as a customer! Thank you, Customer Experience Department

Apr. 15th, 2020

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Deak Allison Portland, OR

Would anyone be interested in joining a class action lawsuit against Endurance? They recently decided to deny my claim stating that I made modifications to my vehicle. They did say they could take more money and still not guarantee coverage. I feel that they use this shady business practice of taking premiums, but when it comes time to pay out they look for a loop hole to not pay the claim.

1 year ago

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Gail Fort Worth, TX

I urge you NOT to buy this also due to the pressured sales personnel. I called due to the fact I had received a letter in the mail stating the price of extended warranty was going to increase on March 5,2020. I simply called to get information, however, when I said I would need to discuss this with my husband and would need to call back, the manager stated "We can't give away free money. If you don't purchase now, the prices will go up." I said even in the next 3 days? He stated again yes. WALK AWAY!

1 year ago

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Erik Jonsgaard Colorado Springs, CO

Endurance denied my claim claiming "continued operation" but my mechanic confirms that there was no indication available (codes, check engine indicators, loss of compression via digital compression diagnosis, bad noises, etc.) That would have led me to believe any damage was being done to my motor until it failed. My truck needs an expensive new motor and has been in the shop for months. Hired an attorney and sent breach of contract notification but they are forcing me to go through arbitration which is drawn out and costly. Shame on you Endurance for not honoring your contract. BUYER BEWARE

1 year ago

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Maggie Sandown, NH

I would not recommend this policy to anyone. I found them difficult to work with. They stated in their policy that they would cover something as simple as a horn but when it came time to get it fixed they claimed that the electrical part leading up to the horn was not covered. This part by the way is not a common part that fails like the brakes or the battery.

1 year ago

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NY guy Peekskill, NY

I received a letter from Endurance telling me that my previously purchased extended warranty for my 2017 Subaru Forester has expired. When calling to them (Vehicle Protection Coordinator Ms. P), I was basically bullied to buy another protection plan. The thing is, my current warranty DID NOT expired. This is a scam that the company is pushing to force people to buy their services. They should be put out of business, and the faster the better for all of us who drive...

1 year ago

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Crystal Ponca City, OK

I bought this warranty in August. I seemed really great! Bumper to bumper coverage, monthly payments but they recorded the mileage wrong but I didn't know that until I took my car in to get it fixed. Then they refused to fix it. They would not change the mileage and not I can't get a full refund. This place is a joke. I absolutely regret getting this coverage. DON'T DO IT!!!!!

1 year ago

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Tamieka Battle Pittsburgh, PA

I brought a 2013 Nissan Armada on 25th of March with a warranty from this company exactly 4 months later my differential breaks and this warranty refuses to fix my vehicle every time they ask the technician to do something a they do it they ask them to do some other senseless task now I'm being told I have to come out of pocket because they are looking for a reason to deny my claim so look for a warranty some where else they will take your money but not pay for your vehicle plus Shannon from customer service sucks

2 years ago

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Arman

Very dodgy service. The immediately transfer you to a repair shop (in this case was Rapid Tune Chadstone) who can easily tell you whether covered or not but they do not, and after leaving my car there for 4 days thinking they have applied for the warranty I was told I was not eligible because not one of the covered items. The engine was heating up, and the warranty says engine and transmission, but because it was heating up from a radiator leakage they said this was not covered! Incredibly disappointing and you are better of without it

2 years ago

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Mark A Emanuele Fords, NJ

One Star because I can't give No stars. They were quick to take my money. When I bought the coverage, I was specifically told that the suspension on my vehicle WAS covered. I was never sent a copy of my contract, but they took my money. When my air suspension had problems, they told me that they DON'T cover the suspension. STAY AWAY FROM THESE CROOKS!!!!!!

2 years ago

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Abelardo Fonseca Rockport, TX

Before taking my truck to the dealer, I called Endurance and told them that the A/C had gone out. I had purchased their best policy. The Endurance representative told me to take my truck anywhere and Endurance had me covered. Wrong! Did not pay one red cent. In other words, it didn't matter that I checked with them first before the repairs were done.

3 years ago

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Cheryl Wright Westfield, IN

I have paid for my warranty for over a year. I took my car into the shop on Thursday June 7th before 8AM. It is now Monday afternoon at 2:30 and I have been trying to talk to Customer Service about getting the work authorized as the dealership has diagnosed it and has the parts but Endurance has not authorized my service even though it is covered by my policy. I have been on hold for over an hour and half. I dont think I would call that a brief delay.

3 years ago

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ANNA TUCKER Antioch, TN

The CSR that I spoke with was very sweet and helpful. I was able to update my account info and get on with my day very quickly.

4 years ago

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