Founded in 2006, Endurance is a car warranty provider that offers a variety of options for consumers seeking vehicle protection plans. The company offers extended warranty protection for new cars and used vehicles under 10 years old with less than 150,000 odometer miles. Vehicles with high mileage are not eligible for Endurance protection plans. Although, Endurance may give some exceptions to those rules depending on the factors of the specific situation. Whether you have a new or pre-owned car, Endurance has a protection plan to suit a customer's warranty needs.

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Customer Review: JP from Oregon

"This company has been fantastic..this is a real review, I have had endurance for over two years now and even my Merc dealer says they are great to work with. They do have the best prices and coverage I have come across and they honor their contracts. I have no doubt in my mind all my continuing extended service contracts will be with Endurance. And for those questioning, they have paid more than I did for the coverage...this tells me they are a great company because they take care of their clients...choose wisely."

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As part of its coverage, Endurance also offers 24-hour roadside assistance. Upon signing up for car warranty coverage, Endurance offers a free 30-day or 1,000-mile money back guarantee. Potential clients can choose a protection plan from four coverage plans. This makes it possible to find an affordable plan that offers good coverage and value.

The Good

  • Warranty Plans and Coverage
  • Warranty Cost
  • Other Features
  • Insured Plans
  • Member of the Vehicle Protection Agency

Warranty Plans and Coverage

Endurance offers four different vehicle protection coverage options:

  • Select Premiere —Select Premiere is for higher mileage vehicles. The components of the car that the select premiere plan provides coverage for are; air conditioning, cooling system, drive axle, electrical components, engine, fuel, transfer case, transmission, and turbo/supercharger.
  • Secure — Secure plan is Endurance's most affordable plan. The components of the car that the secure plan provides coverage for are; drive axle, engine, transfer case, transmission, and turbo/supercharger.
  • Superior — The Superior plan offers the highest level of stated component coverage available. The sections of the car that the superior plan provides coverage for are; air conditioning, brakes, cooling system, drive axle, electrical components, engine, suspension, fuel, gaskets, steering, transfer case, transmission, and turbo/supercharge.
  • Supreme — The Supreme plan is very similar to the factory warranty that a new car comes with and will provide maximum protection for all of your vehicle's parts. The components of the car that this plan provides coverage for are; air conditioning, brakes, cooling system, drive axle, electrical components, engine, suspension, fuel, gaskets, steering, transfer case, transmission, and turbo/supercharger.

Each of these types of plans include certain exclusions so it is important to view an Endurance auto protection contract to better understand the terms of this auto warranty coverage and get the specific rate for each coverage option.

Endurance's warranty services and auto warranty options allow car owners to find a service contract that best meets their needs and covers major auto repairs.

Warranty Cost

The monthly premium of a car warranty is determined by the age, mileage, and use of the vehicle. Because of the wide variety of different plans at Endurace, there is a wide range of options for almost every budget. The average cost of an Endurance car warranty is typically $350–$700 per year. However, the cost varies depending on the extended coverage desired and the condition of the car. For more detailed information about what auto warranty costs and monthly payments would be for your car, contact Endurance directly.

Other Features

Each of Endurance's four extended car warranty plans also offer additional car assistance:

  • 24/7 roadside assistance
  • Towing to the nearest authorized facility (within 25 miles)
  • Lockout assistance
  • Battery start service
  • Emergency fuel delivery (owner must pay for the cost of the fuel)
  • Flat tire changes (with owner's own spare tire)
  • Car rental reimbursement
  • Trip interruption aid

During any 72-hour period, owners are entitled to one roadside assistance service covered under the policy.

Rental car reimbursement applies during the time that a vehicle is in the repair shop for repairs covered by an Endurance service plan. These rental car benefits are limited to a maximum of $30 per day for five days per occurrence. Assistance with rental car costs is a great-added feature to Endurance's vehicle service contracts.

Clients can receive trip interruption aid when a covered part or system causes a vehicle breakdown while the vehicle is more than 100 miles from home. With this assistance owners can be reimbursed up to $450 for costs incurred while the vehicle was not drivable and in the repair facility. Owners can receive a maximum of $150 per day for three days to offset costs incurred during a covered breakdown. Knowing that this is an added feature offers peace of mind.

Each additional service and feature shows Endurance's commitment to providing great value to its customers and increasing clients' peace of mind and to maintain customer satisfaction.

Insured Plans

Endurance's extended auto warranty plans are 100 percent insured by some of the largest and most respected insurance companies in the nation. This benefits the consumers who buy a warranty from Endurance because it gives more peace of mind and the assurance that Endurance will be able to meet claims obligations on its extended car protection plans.

Member of the Vehicle Protection Agency

The Vehicle Protection Agency us a non-profit trade association that protects firms in the automotive service contract industry. They educate consumers on their rights, protect consumers, and make sure that the company is up-to-code and using the best business practices. This is an important resource for consumers so they can receive important information and voice their concerns. Endurance is not only a member of the Vehicle Protection Agency, but is a gold member which the company has earned over years of serving its customers honestly and in the best way possible. Not every car warranty company is a member of the Vehicle Protection Agency and even fewer are gold members.

The Bad

  • No Corrosion Coverage

No Corrosion Coverage

Unfortunately, Endurance does not provide warranty coverage or protection from corrosion or rust to its customers. However, this is a fairly standard practice among extended warranty providers. Most do not cover the repair costs damage caused by normal wear and tear or damage resulting from failure to properly service and maintain the care for your vehicle.

Car owners should keep their cars well-maintained and make sure it receives service regularly to ensure that they do not void their warranty.

The Bottom Line

Car repairs can be quite expensive, so an extended warranty offers protection against these repairs. Endurance is a trusted provider among extended warranty companies. Its extended coverage plans are all insured, so clients can be confident that claims for expensive vehicle repairs will be met and the performance of their car will be maintained.

Endurance offers four different insured warranty plans for potential clients to choose from, which makes it easy for clients to find the extended car coverage they need at the ideal rate.

Endurance publishes sample service contracts online. Customers can read a sample warranty contract to get a better sense of the types of extended warranty coverage offered, the deductible amounts, and the terms and conditions. All Endurance car warranty plans include 24/7 roadside assistance, rental car benefits, and other helpful features.

The transparency and benefits that comes with an Endurance extended warranty show the company's commitment to good client care. They also make Endurance competitive with other car warranty companies.

Buying an extended warranty can provide peace of mind for a client, and there are many warranty companies to choose from. For those looking for a coverage plan for major repairs because the manufacturer's warranty expired or because they want to protect a recently-acquired used vehicle with similar coverage, Endurance vehicle protection plans offer great coverage and benefits.

Read verified reviews from Endurance customers to help you decide if Endurance is right for you.

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Call our recommended rep over at Endurance below.

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User Reviews

Star Rating

3.8
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289 Reviews

Review Breakdown

5 star
59%
4 star
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3 star
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2 star
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1 star
21%

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Verified Customer

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Tom Lacertosa

April 6th, 2020 DETAILS arrow_drop_down
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They are responsive to any questions I have

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Reply from Endurance

Apr 06, 2020

Thank you Tom for your 5 star review! Greatly appreciated

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Tyree Phillips

April 6th, 2020 , FL DETAILS arrow_drop_down
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Today I had three customer service rep couldn't help me no matter what this last guy I talked to her help me out less than 5 minutes so this working from home people don't want to do their job I think that's a bad idea

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Reply from Endurance

Apr 06, 2020

Hello Tyree, First and foremost we want to say welcome to the Endurance family. Your review was short, sweet, and to the point. Thank you again for your feedback and look forward to working with you. -Customer Experience Department

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Matthew Harmony

April 6th, 2020 Atlanta, GA DETAILS arrow_drop_down
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Best customer service so far. every agent was very polite

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Reply from Endurance

Apr 06, 2020

Hello Matthew, We want to say welcome to the Endurance Family. Thank you very much for voicing your positive experience with the company. Looking forward to having you as a client for many years to come. Thanks, Customer Experience Department

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Anthony Sarkis

April 2nd, 2020 North Adams, MA

Kim was able to understand my challenge and make the necessary adjustments on my account.

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Reply from Endurance

Apr 02, 2020

Hello Anthony, Thanks for sharing your rating with us and the community. Thanks, Customer Experience Department

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Arturo De Avila

April 2nd, 2020 El Paso, TX DETAILS arrow_drop_down
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Great customer service. Really cares. Thank you

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Reply from Endurance

Apr 02, 2020

Hello Arturo, We are happy that you are having such a great experience with Endurance! Thank you for your review. Customer Experience Department

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N Nelson

April 2nd, 2020 Baltimore, MD DETAILS arrow_drop_down
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Customer service was great! She answered all of my questions.

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Reply from Endurance

Apr 02, 2020

Hello, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Thanks, Customer Experience Department

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Carmen J. Quintiliani

April 2nd, 2020 Waltham, MA DETAILS arrow_drop_down

I HAD A GREAT EXPERIENCE WITH ENDURANCE VIA TELEPHONE - COULD HAVE ASKED FOR NONE BETTER; I AM SO GRATEFUL TO BOTH CRYSTAL AND KETRELL FOR THEIR KINDNESS, PROFESSIONALISM, AND KNOWLEDGE IN HELPING ME WITH MY EXTENDED WARRANTY FOR MY HONDA CIVIC. I AM VERY APPRECIATIVE OF ALL THEIR ASSISTANCE. SINCERELY, CARMEN J. QUINTILIANI

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Reply from Endurance

Apr 02, 2020

Hello Carmen, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Thanks, Customer Experience Department

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Shartrease Corley

April 1st, 2020 Tulsa, OK DETAILS arrow_drop_down
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Jeff was great... very friendly and did not make me feel bad at all about needing ab extension.

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Reply from Endurance

Apr 02, 2020

Hello Shartrease, Thank you so much for taking the time to leave us a rating. Thanks, Customer Experience Department

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THOMAS OTT

April 1st, 2020 Aliquippa, PA DETAILS arrow_drop_down
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I'm new to Endurance but your representative, Tabitha G, was very knowledgeable, helpful, and pleasant. Since I'm new to your product I really can't rate your quality or trustworthiness below.

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Reply from Endurance

Apr 02, 2020

Hello Thomas, Thank you for the 5 star rating! It is much appreciated! Thanks, Customer Experience Department

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Frank Christopher Pucar

April 1st, 2020 Horseshoe Bay, TX DETAILS arrow_drop_down
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Knowledgeable and courteous agent resolved my issue promptly.

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Reply from Endurance

Apr 02, 2020

Hello Frank, Thanks for sharing your rating with us and the community. Thanks, Customer Experience Department

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Lisa Bohnak

April 1st, 2020 Springfield, MA DETAILS arrow_drop_down
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Had call early this afternoon about updating my new debit card I will be activated on April 3 dont remember her name off hand but she did take care of it for me ..Thanks Lisa Bohnak

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Reply from Endurance

Apr 02, 2020

Hello Lisa, We are happy that you are having such a great experience with Endurance! Thank you for your review. Customer Experience Department

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Theron Greaves

April 1st, 2020 Loganville, GA DETAILS arrow_drop_down
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Tabitha was very helpful in taking care of the changes to my account billing information. She promptly forwarded the necessary emails. Thank you.

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Reply from Endurance

Apr 01, 2020

Hello Theron, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Thanks, Customer Experience Department

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Angela Aparicio

April 1st, 2020 Merrillville, IN DETAILS arrow_drop_down
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Very easy to get signed up and everyone is extremely nice. I just spoke with Chelsea and she was very helpful

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Reply from Endurance

Apr 01, 2020

Hello Angela, Thank you so much for taking the time to leave us a rating. Thanks, Customer Experience Department

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John Oros

April 1st, 2020 Port Charlotte, FL DETAILS arrow_drop_down
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Tabitha could NOT have done a better job!!! I wish ALL phone service people were 1/2 as good at helping the customer as she is!!!

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Reply from Endurance

Apr 01, 2020

Hello John, Thank you for the 5 star rating! It is much appreciated! Thanks, Customer Experience Department

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Mrs. Ford

March 31st, 2020 Antioch, CA DETAILS arrow_drop_down
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KIARA WAS GREAT SHE TOOK OWNERSHIP OF ALL MY ISSUE'S . She was able not only to remain patient with me being somewhat irate no fought of hers ,she did not cut me off or over talk me and Kiara understood exactly the rare and confusing citation . Kiara has single handily restored some of my faith back in car warranty companies.. I would recommend if I may using her call as a training tool for others and even a go to for training in professionalism, active listening, basic and advanced problem solving skills, relating to the customer, practicing empathy with a sense of urgency and one call resolve. And last but not least, Kaira went over and beyond and even set expectations, to make sure I was fully informed and reminded me of some self service options. Please thank Kiara for me as she did and exceptional job and made my year! Thank you again KIARA! Sincerely, Shorlensy Ford

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Reply from Endurance

Apr 01, 2020

Hello Mrs Ford, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Thanks, Customer Experience Department

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Dave Dean

March 31st, 2020 Saint Augustine, FL DETAILS arrow_drop_down
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I had a bad experience in the past when I needed to get my car repaired. Because of this I wasn't expecting much when I called for some help today. I was pleasantly surprised with great customer service. She helped me move my payment and was very pleasant and helpful.

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Reply from Endurance

Apr 01, 2020

Hello Dave, Thanks for sharing your rating with us and the community. Thanks, Customer Experience Department

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Michael de Leon

March 31st, 2020 Spring Branch, TX

Michaela help me terrifically she knows all about how to handle the situation she knew who I was immediately and perform professionally I feel confident talking to her that I was giving all the right information pertaining to my account thank you very much for imploring no 4 hiring such great help thank you

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Reply from Endurance

Apr 01, 2020

Hello Michael, We are happy that you are having such a great experience with Endurance! Thank you for your review. Customer Experience Department

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Jimmie Howard

March 31st, 2020 Gonzales, LA

It was very to the point , your personel was very well knowledgeable about the information that was needed, she was very polite, and understanding.Thanks.

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Reply from Endurance

Apr 01, 2020

Hello Jimmie, First and foremost we want to say welcome to the Endurance family. Your review was short, sweet, and to the point. Thank you again for your feedback and look forward to working with you. -Customer Experience Department

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Dianna Lindquist

March 31st, 2020 Las Vegas, NV DETAILS arrow_drop_down
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I misplaced my paper Warranty and called the company to ask for one to be emailed. I spoke with Kelsey. She was able to find the warranty quickly and email me the copy while we were still on the phone together. It took less than five minutes! Excellent customer service! Thank you so much.

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Reply from Endurance

Apr 01, 2020

Hello Dianna, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Thanks, Customer Experience Department

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Just Dom

March 31st, 2020 Richmond, VA DETAILS arrow_drop_down
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The Representative was polite , friendly, knowledgeable and very helpful ! She Made the call very smooth and accurate ; she also rectified my issue and assured that I received the correct feedback !

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Reply from Endurance

Apr 01, 2020

Hello, Thank you so much for taking the time to leave us a rating. Thanks, Customer Experience Department

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daniel morehouse

March 31st, 2020 O'Fallon, IL DETAILS arrow_drop_down
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CSR answered all my questions and was very friendly

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Reply from Endurance

Apr 01, 2020

Hello Daniel, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Thanks, Customer Experience Department

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Gerard J Pepe

March 31st, 2020 Miami Beach, FL DETAILS arrow_drop_down
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The company contacted me and said they would pay for some of the parts that were needed..but not all, so i had to amend the original review...so i will give them a better rating after the came back to me and offer to pay for some of the parts..

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Carlos Reyes

March 29th, 2020 Chicago, IL DETAILS arrow_drop_down
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Ease of use, ease of payment installments, excellent customer service.

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Reply from Endurance

Mar 30, 2020

Hello Carlos, Thank you so much for taking the time to leave us a rating. Thanks, Customer Experience Department

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Johnel Varnum

March 27th, 2020 Asheville, NC DETAILS arrow_drop_down
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Jeff is wonderful. He's patience and understanding and he work with you. That makes me feel very comfortable.

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Reply from Endurance

Mar 30, 2020

Hello Johnel, Thank you for the 5 star rating! It is much appreciated! Thanks, Customer Experience Department

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Patricia Stewart

March 27th, 2020 Chesterfield, MO DETAILS arrow_drop_down
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I haven’t had to use the warranty but times I’ve had to change information people have been very nice and informed.

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Reply from Endurance

Mar 30, 2020

Hello Patricia, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Thanks, Customer Experience Department

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Colleen Brooks

March 27th, 2020 Berwick, PA DETAILS arrow_drop_down
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Love the customer service the people I've spoke with are awesome.

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Reply from Endurance

Mar 30, 2020

Hello Colleen, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Thanks, Customer Experience Department

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Victoria

March 27th, 2020 Wichita, KS DETAILS arrow_drop_down
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Tabitha was awesome very nice and pleasant on the phone and helped resolve my issue and helped me with info I didn't know about.

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Reply from Endurance

Mar 30, 2020

Hello Victoria, We want to say welcome to the Endurance Family. Thank you very much for voicing your positive experience with the company. Looking forward to having you as a client for many years to come. Thanks, Customer Experience Department

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Darcie Bilyeu

March 27th, 2020 Independence, MO DETAILS arrow_drop_down
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I really appreciate the understanding & help I received from customer service because of the hour we are in. Things are difficult & other companies ate trying to get me to cancel to go with them & I'm not going to because younhave a get customer care & a good policy!!! Thank you!!!

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Reply from Endurance

Mar 30, 2020

Hello Darcie, First and foremost we want to say welcome to the Endurance family. Your review was short, sweet, and to the point. Thank you again for your feedback and look forward to working with you. -Customer Experience Department

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Alain Presume

March 27th, 2020 Orlando, FL

Thank you Vernartta For the great service

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Reply from Endurance

Mar 30, 2020

Hello Alain, We are happy that you are having such a great experience with Endurance! Thank you for your review. Customer Experience Department

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Stephen fazio

March 27th, 2020 Floral Park, NY DETAILS arrow_drop_down

They did the write thing By me. I was going to cancel but do to the friendly customer service I kept the policy.

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Reply from Endurance

Mar 30, 2020

Hello Stephen, Thanks for sharing your rating with us and the community. Thanks, Customer Experience Department

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Marvin Thrasher

March 27th, 2020 Decatur, GA DETAILS arrow_drop_down
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The representative was very understanding my financial setback and I am truly thankful for adjusting my account. It definitely helps to be a committed client with superb service like what I received. Thank you again.

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Reply from Endurance

Mar 30, 2020

Hello Marvin, Thank you for the 5 star rating! It is much appreciated! Thanks, Customer Experience Department

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Savanna Chapa

March 27th, 2020 San Antonio, TX DETAILS arrow_drop_down
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She's was nice, spoke very clear and helpful, quick

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Reply from Endurance

Mar 30, 2020

Hello Savanna, Thank you so much for taking the time to leave us a rating. Thanks, Customer Experience Department

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Sharon Benjamin

March 27th, 2020 Chicago, IL

Very kind and patience, she answer all my questions correctly ...the best customer service knows what to say and to do.. . without trying to persuade ones just to get points. Thank you for being honest. ( Today at 10:28am )

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Reply from Endurance

Mar 30, 2020

Hello Sharon, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Thanks, Customer Experience Department

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John Clark

March 26th, 2020 Chicago, IL DETAILS arrow_drop_down
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They are very outstanding company. With all this world crisis on our hands they let my payment go to the back of my policy I thank you all very much

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Reply from Endurance

Mar 27, 2020

Hello John, Thanks for sharing your rating with us and the community. Thanks, Customer Experience Department

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Darrell Liggins

March 26th, 2020 Baltimore, MD DETAILS arrow_drop_down
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Like it a lot the service is great with awesome customer service

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Reply from Endurance

Mar 27, 2020

Hello Darrell, Thank you so much for taking the time to leave us a rating. Thanks, Customer Experience Department

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Mini

March 26th, 2020 Chicago, IL DETAILS arrow_drop_down
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Quality service and very helpful whenever I need them.

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Reply from Endurance

Mar 27, 2020

Thank you for the 5 star rating.

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Norman Hendrickson

March 26th, 2020 Laurel, MD DETAILS arrow_drop_down
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The customer service was excellent Ms C H

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Reply from Endurance

Mar 26, 2020

Hello Norman, Thank you so much for taking the time to leave us a rating. Thanks, Customer Experience Department

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Monet Tatianna

March 25th, 2020 Dallas, TX DETAILS arrow_drop_down
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Endurance understands the current situation and they are helping all of us who are currently struggling. Unity always wins! Thanks, Endurance.

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Reply from Endurance

Mar 26, 2020

Hello Monet, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Thanks, Customer Experience Department

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Dennis Taylor

March 25th, 2020 , DETAILS arrow_drop_down
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I was just informed today from the dealership service agent that Endurance wanted my approval for a teardown of my motor and transmission of a cost of $2,400 that will be billed to me if they didn't find it at a fault of wear and tear. So I am waiting until Monday to speak with a agent at Endurance for the meaning of this, I purchase this Truck from a used car dealership in August of last year and it haven't been a year yet. So I will wait until Monday for this call and you guys will hear the results then. Tuesday 3/24/2020 well this is to everyone that has been waiting for the results of my warranty with Endurance. They screwed me in thinking that they was going to repair the damage to my motor and then coming back saying that it was pre-existing damages from when I bought it ($9,000) from the used car dealership. And that they only see themselves liable for is the motor mount and that's all they going to replace. They have gotten over one thousand dollars from my account. I am informing everyone do not mess with this company, they are a scam.

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Reply from Endurance

Mar 25, 2020

Hello Dennis, We do apologize for you not receiving the best experience with our company. I want to thank you in advance for addressing your concern with us. I have one of our representatives looking into your claim and will be reaching out to you shortly. We want to be able to see how we can make your experience with us a better one. Thank You, Customer Experience Department

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Werd15

March 20th, 2020 Dallas, TX DETAILS arrow_drop_down
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They sell you a service but no service is rendered! They sent out a inspector, that could not find the dipstick, looked at the oil and told me I drove the car too hard. They denied the claim, no questions asked....... hung up on me after they told me they were on my side.?????? DO NOT SPEND YOUR HARD EARNED MONEY!!!!!!

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Reply from Endurance

Mar 23, 2020

Hello, We do apologize for you not receiving the best experience with our company. I want to thank you in advance for addressing your concern with us. In order for us to be able to assist you in this matter we will need further information to locate you in the system. Please call us at 866-432-4443 and ask for the Customer Experience Department. We do not want you to put your personal information up online so it would be best to call in. We want to be able to see how we can make your experience with us a better one. Thank You, Customer Experience Department

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Nicole

March 19th, 2020 Atlanta, GA DETAILS arrow_drop_down
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I wish I could give them zero stars. Scam company!! They find every loophole not to pay to repair your vehicle. Wish I could get in touch with others that have been scammed. A group lawsuit is much needed!!

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Reply from Endurance

Mar 20, 2020

Hello Nicole, We do apologize for you not receiving the best experience with our company. I have a representative reaching out to you so we can address your concerns. I want to thank you in advance for addressing your concern with us and if you need further assistance feel free to call in at 866-432-4443. We want to be able to see how we can make your experience with us a better one. Thank You, Customer Experience Department

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Jennifer

March 10th, 2020 New York, NY DETAILS arrow_drop_down
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Omg!!!! I just purchased this warrenty and was told I would recv. $250 voucher I can spend anywhere , I actually recvd $250 in coupons. I was also told that I would recv 4 free tired and free key re program. Amelia sold policy with these additional perks. Now I’m told that the tires are not free and I misunderstood??? That in fact I get reimbursed for up to $125 per tire??? Where do you buy new tires for $125???? The key re program up to $500 and that as well is a reimbursement!!!! Amelia sold policy stating free!!!! Now very rude cooper floor manger gets on phn and states the truth !!! Not free!!! I ask how Long reimbursement takes? He says I have to call another number. After reading these reviews, and combined with from jump I was lied to!!!! I’m out!!!! Buyer beware!!!!!

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Marcin Kosmowski

March 4th, 2020 Miami, FL DETAILS arrow_drop_down
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READ THIS IF YOU'RE PLANNING TO SIGN A PLAN WITH ENDURANCE!!!! When I bought my car 14 months ago I Signed a premium extended warranty plan with Endurance. It cost me around $130 a month and was the best coverage you possibly could buy at the time. I received a loooong list of things that were covered and didn't hesitate, it was after all the best coverage you could have! Recently when I experienced a few issues with my car I remembered signing my premium extended warranty and was happy making my first call to them and have my car fixed. My joy didn't last long when I after explaining the issues heard that those were wear and tear issues and that they were not covered by my "premium plan". When talking to them they seem completely indifferent to the fact that everything that breaks can be explained as wear and tear. Today after paying $1800 for the "premium warranty plan" and $3500 for fixing my car I terminated my plan! When calling to cancel my plan they said that they now have a "premium premium premium plan" that will cover everything that will break. but it will cost me an additional $5000 on top of the $1800 I've already paid them and the $3500 I paid for fixing my car!!!!! Really!!!!! Completely useless!!!! 😂 EVERYONE!!!!! PLEASE SAVE YOUR MONEY AND PUT THEM ON FIXING YOUR CAR WHEN IT BREAKS INSTEAD OF GIVING THEM AWAY TO ENDURANCE!!!!! I AM ASHAMED OF FALLING FOR IT!!!! BUT I GUESS THERE'S A FIRST FOR EVERYTHING!!!! DON'T MAKE THE SAME MISSTAKE!!!!!

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Deak Allison

March 2nd, 2020 Portland, OR DETAILS arrow_drop_down
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Would anyone be interested in joining a class action lawsuit against Endurance? They recently decided to deny my claim stating that I made modifications to my vehicle. They did say they could take more money and still not guarantee coverage. I feel that they use this shady business practice of taking premiums, but when it comes time to pay out they look for a loop hole to not pay the claim.

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Gail

February 26th, 2020 Fort Worth, TX

I urge you NOT to buy this also due to the pressured sales personnel. I called due to the fact I had received a letter in the mail stating the price of extended warranty was going to increase on March 5,2020. I simply called to get information, however, when I said I would need to discuss this with my husband and would need to call back, the manager stated "We can't give away free money. If you don't purchase now, the prices will go up." I said even in the next 3 days? He stated again yes. WALK AWAY!

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Erik Jonsgaard

February 13th, 2020 Colorado Springs, CO DETAILS arrow_drop_down
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Endurance denied my claim claiming "continued operation" but my mechanic confirms that there was no indication available (codes, check engine indicators, loss of compression via digital compression diagnosis, bad noises, etc.) That would have led me to believe any damage was being done to my motor until it failed. My truck needs an expensive new motor and has been in the shop for months. Hired an attorney and sent breach of contract notification but they are forcing me to go through arbitration which is drawn out and costly. Shame on you Endurance for not honoring your contract. BUYER BEWARE

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Tracey Goeckel

January 21st, 2020 Willis, TX DETAILS arrow_drop_down
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I had trouble when I first contacted them, the customer service rep was terrible and seemed like I was bothering him and did not answer any questions told me to read it online. That should have been my red flag! I finally got a manager on the line, he spoke well which led me to sign up. From there I havent really had any major issues, recenlty the engine light came on scan showed spark plugs and coil pack. The spark plugs I understand are not covered. When I called the rep told me its listed in your contract, well I looked and yes the spark plugs are listed as not covered. The other is a major part of the engine, this has also been confirmed through the dealership. Once again the rep was lacking any knowledge outside of telling me to read the contract again, funny he couldnt find it either! From there I have called requesting to speak with a manager, apparently there isnt one. I have emailed (the original manager I spoke with) and every other email address I could find - NO RESPONSE. This is ridiculous, I have another warranty company on another vehicle that has proven to be amaing, informative, and very quick to respond and resolve an issue. I was last told by Endurance rep that they could call around my area to find the work done cheaper as that is what I pay for in my contract. WHAT, that is the dumbest response I have ever heard. This company is just not legit in my opinion, seek out others and look at the reviews they will tell you everything you need to know! They dont even help you to cancel their crap service, its just ridiculous, they avoid responding so they keep taking your money. Thankfully your bank can assist in that aspect!

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Maggie

January 3rd, 2020 Sandown, NH DETAILS arrow_drop_down
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I would not recommend this policy to anyone. I found them difficult to work with. They stated in their policy that they would cover something as simple as a horn but when it came time to get it fixed they claimed that the electrical part leading up to the horn was not covered. This part by the way is not a common part that fails like the brakes or the battery.

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Jacqueline A Coury

December 28th, 2019 Tucson, AZ DETAILS arrow_drop_down
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This is an update to my previous 1 star review left which I've included at the end of this current review. I'll be further updating when I hear back from Endurance on their next step in resolving my auto transmission already twice junk used parts failure in 4 months. 12/28/19 At this time I just had a mechanic leave my home to confirm the 2nd used transmission Endurance a.k.a. United Care Care UCC had installed ONE MONTH AGO has failed also, the evening of Christmas eve... This is the second used transmission they've had installed. The first used replacement failing after (3) months. After a long ordeal this 2nd time of trying to recoup a reimbursement for my auto rental, I actually received it the morning of the 24th. I just forwarded the photos of transmission codes to Juan O the resolution specialist who has been handling my claim after I filed my written complaint with the company, as well as The Attorney General Consumer Affairs Division in my State. I'm waiting to hear back from Juan regarding the now 2nd failed used transmission that Endurance has installed in my car in the last 4 months. Original review (3) months ago my transmission needed replacement. At my extended auto warranty co. Endurance direction; I took my car to Aamco on Ina Rd. Tucson, AZ. 85741. It took ONE MONTH for the part (a used transmission) to be located and shipped to the shop for installation. I was charged a $100 deductible. Then, I was told my warranty company was refusing to pay for the last week of my car rental, I would be responsible for the balance of the bill from the auto rental company. I was shocked as it was not my fault this repair wasn't handled in a timely manner. Throughout the month I called the shop on a daily basis asking when my car would be ready, I was repeatedly told they haven't received the transmission yet and were waiting on the warranty company. The used transmission finally arrived in a brown box with no information on its age, miles, or condition. When checking out, I asked Aamco of their warranty. I was told they cannot provide one due to it not being their product and knowing nothing about it, they only installed it. If something goes wrong my Endurance warranty will cover it within my contract time frame. Now, only (3) months later, my replaced used transmission provided by Endurance has failed and I'm in need of a transmission replacement again. I've been told by Endurance they will not cover a car rental and I can submit the bill to the supplier of the transmission when the claim is closed. When I asked Endurance for the supplier name and contact information, I was refused and told they will give it to me only when the claim has been closed. Endurance told me, the standard is the time it takes to get the part to the shop plus one day for installation. However, this puts a hardship on me due to a lack of my ability to confirm reimbursement with the unknown supplier. Meanwhile I'm having to put my car rental on my credit card during holiday rates without confirmation of reimbursement by unknown supplier. Again, having no idea of a time frame supplier will provide the part to the shop. Only 3 months ago it took them a MONTH. This is a time is of the essence matter, as I, or no one have unlimited funds to pay for that kind of time frame for a rental car without confirmation of reimbursement. I want my replacement to be handled in a timely manner and I want a new or reliable transmission installed in my vehicle. I was told I won't be responsible for the $100 copay this time.

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Ardian

December 13th, 2019 'Ewa Beach, HI

I submitted my info for a quote on their website for my new vehicle requesting them to email. They didn't, i got a call instead and was put through high pressure salesperson (may as well be robots)and manager after manager. I could say they try to bully and guilt you into signing up. Due to that i didn't buy their warranty.