Endurance

Once I figured out the correct number for the elite benefits, everything was awesome. I lost a key over the holidays and needed to get a replacement. Initially called claims but Rodney redirected me to a different number and got me squared away. Super happy!

The credit card I used to pay monthly was lost and a new card was issued. By mistake, I did not notify Endurance of the change. I spoke to them today to make the change and spoke to someone who was very helpful and efficient. I was also impressed that I was not charged any late fee by Endurance. Thank you

I had some questions regarding my policy coverage because I have never had to use it. I spoke with Tabitha who answered all my questions and told me all the benefits of my coverage. No wait time on "hold", all my questions answered and a very polite and knowledgeable representative. Awesome!

I compared and found that Endurance’s offer of $300 off a plan, reduction of my upfront costs and free Elite Benefits for a year made them my most competitive choice. Since making that choice, I have been completely satisfied with their service.

Had warranty with another company and several claims - was not impressed with the coverage provided. Still had to pay a significant amount out of pocket for the repairs. Hoping for a better experience with Endurance. Service agents over the phone were very helpful and did well to help me choose the best option for my situation without feeling like a high pressure sales pitch - thank you Mike!!

The professionalism of the Rep Reggie when I called in to inquire about a claim. He was very informative.

My car needed a new transmission Endurance paid what the dealer wanted for a GM factory rebuilt transmission

The coverage provided from Endurance extended the life of my vehicle while reducing out of pocket expenses.

I haven't had any claims yet but every time I have called customer service it has been a pleasant experience.

When I wanted to upgrade my policy to cover my nav system and other electronics. They wanted me to start a new policy and begin the process all over.

Terrible. I waited on hold for over an hour just to be told they wouldn’t cover my repairs strictly upon a technicality. Can’t get anyone to call me back, Was told it would be DAYS before a manager could even speak with me, they lied about the benifits offered for signing up with them. Will be canceling soon

ambiguous information at registration. $250 to spend with selected merchants is not a gift card. It is a voucher for $250 in discounts. (10%) off purchase is not "$250 to spend with merchants"

I have made $125.13 monthly pmts for around 3 years.. November 20 car broke down..garage called to leave diagnostic and were told have me call. I called and problem with Carfax...lady I bought my car from had sold me her black 2013 Chrysler 300 and she had a white 2013 Chrysler 300 too. She sold me the black one and gave me the wrong title and I found out n summer at DMV AND CONTACTED HER. SHE CORRECTED THE MISTAKE. BIT IT SHOWS ON THE Carfax. ENDURANCE CANCELLED ME REFUSING TO PAY CLAIM. I WAS PENALIZED BECAUSE OF THE LADY'S MISTAKE. BUT I GAVE THE CORRECT MILEAGE AND VIN NOT KNOWING WHAT WAS GOING ON. BUT TODAY I FOUND OUT THEY TRIED TO SAY I WAS DOING SOMETHING TO MY MILEAGE BUT I DID NOT. THE MAN PENALIZED ME OVER SOMETHING I DID NOT DO. THAT IS WRONG. OFFERED TO HELP ME GET A LOAN. I TOLD HIM THAT HE WAS STUPID. I PAID FOR THIS WARRANTY AND I DID NOTHING WRONG. I WILL REPORT THIS TO THE BETTER BUSINESS BUREAU. I WAS INNOCENT AND ENDURANCE KNEW WHAT MY CORRECT MILEAGE WAS FROM THE VERY BEGINNING OF MY PLAN.

Very upset with this company, I did what was required 30 days and 1.000 .miles driven. I put a claim in on day 31 and they denied it claiming my problem was there beforehand and my vehicle went down on that same day. At the present time my claim is under review after I had to go off on the lady because she acted like I was lying about my vehicle and it offended me because I did nothing wrong and my vehicle ran just fine until it broke down on me. She told me that I should have put the claim in on day 32 which is ridiculous. If my vehicle broke down on day 31 what's the difference. These people are conn artists at their finest. I am stuck without a vehicle waiting on them to review and on top of that my kids have no transportation. I really put trust in this company and the screw me over. It's a sad situation

I shined up coverage on my 2011 Chevrolet Treverse. They took my down payment, and my first payment. Two weeks later my check engine lite came on. I called my repair shop, made an appointment for the next Monday am. On Sunday my Battery lite came on. I took it to shop. Told them I had Endurane Extended Warranty. They called me after a couple oh hours told me the extended warranty would not cover the repairs. I called Endurance, then informed me the had a problem with the mileage. I gave them a letter from DMV stated the mileage was not accurate on the title because the person before me it was posted on his title too. It also stated the mileage I put on the title when I purchased it. It also showed when I had the oil changed. I gave them the mileage the day I applied. The coverage was in force. But Endurance said they were giving back my money. Because they did not check car fax in the beginning. I am very upset that they did this to me. The mileage was working properly. They should have covered my repairs. I am going to talk to a Lawyer to see my options. I am sure they broke the contract and should be liable. They excepted my down payment and the first month payment making the contract valid They are causing me a lot of emotional distress. I would not recommend Endurance Warranty to anyone.

I did what was demanded of me at the start process too drive my car 1000 miles and also do 30 day wait period.well I did exactly that, I actually drove my car 1700 miles but on the second day I took my car in for oil change ,coolant service and the mechanic found a rt lower control problem that I was not aware of ,so I claimed it as I was legal to do so under my contract but it was denied due to they say it was an existing problem. So I went thru the ringer to try to get them to fix to no avail .they denied all my claims ,so beware that even if you do 30 days or drive 1000 miles they 99% chance any of your claims will be denied.they told me had it been 3 months down the road that then its possible it would of been fixed!! CAN U BELIEVE THE NONSENSE! I was totally legal yet denied.

I had the best experience with the gentleman that helped me with my payment. Soft spoken, polite and knowledgeable. Thank you so much for a great experience.

I purchased my contract in June of 2023 and reviewed my contract in it’s entirety. As I reviewed my contract, I signed it and agreed to the verbiage as it explains my coverage for my 2015 Hyundai Genesis. Also, the Endurance representative explained that powertrain is fully covered, however, wear and tear parts are not (which is understandable). Approximately three months later, I had to have my vehicle towed in due to the engine making an unusual noise and noticing the temperature of coolant rising above normal temperature. The mechanics performed a diagnostic and determined that the engine needed to be replaced and the that the head gasket had blown. Per my contract, my engine is covered as well as my gaskets and seals in conjunction with a covered part (which is my engine). The service department filed a claim with Endurance. Endurance denied the claim and advised that gasket and seals aren't covered as a stand alone issue. I spoke with an Endurance representative who stated that the service department informed them that the gasket and seals were the only issue with my vehicle (was a complete lie). I immediately contacted the service department on three way with Endurance. The service department representative stated that they informed Endurance that the engine needed to replaced and that the current engine had a blown head gasket. The service department also requested to have an Endurance claims adjuster come on-site to observe the vehicle themselves, but Endurance declined and denied the claim. I called Endurance claims department and spoke with several representatives to get a clear explanation of why my claim was denied, when my policy explained that my repairs were covered. While going over my policy with several Endurance claim's representatives they stated things that were not in policy as to why the claim was denied and wrongfully articulated the verbiage in my policy to make up reasons why my vehicle repairs weren't going to be covered. One of the claims representative (Sarah) was rude and continuously raised her voice while speaking with me. Endurance is a complete rip-off as I also had issue using their road-side towing and had to end up using my automotive insurance roadside tow service. I'm currently completing the reconsideration process. However, I will be filing this with the better business bureau and filing a complaint on the rude representative who yelled and was extremely rude and unprofessional!! I do not recommend anyone to purchase a warranty service through Endurance. Waist of time and money!!!