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Endurance

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8.8

Overall Score

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Brian Toblert New Bern, NC

Once I figured out the correct number for the elite benefits, everything was awesome. I lost a key over the holidays and needed to get a replacement. Initially called claims but Rodney redirected me to a different number and got me squared away. Super happy!

2 years ago

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Oliver Wright San Jose, CA

My truck is 17 years old and they still covered it. I called on a lark expecting a rejection but was amazed that they were not only willing to cover me but also customized a plan for me since I had a restricted budget. I can absolutely recommend Endurance Warranty.

2 years ago

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star star star star star

Harriet Drucker Guatemala City, GU

The credit card I used to pay monthly was lost and a new card was issued. By mistake, I did not notify Endurance of the change. I spoke to them today to make the change and spoke to someone who was very helpful and efficient. I was also impressed that I was not charged any late fee by Endurance. Thank you

2 years ago

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Jim Miller Gulfport, MS

I had some questions regarding my policy coverage because I have never had to use it. I spoke with Tabitha who answered all my questions and told me all the benefits of my coverage. No wait time on "hold", all my questions answered and a very polite and knowledgeable representative. Awesome!

2 years ago

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Marshal Boardman, OR

Selecting a plan that works for you is extremely easy. I know what it is that I need but having customer support give me clarification was very helpful. They have good knowledge of their plans and never had an issue answering even complicated questions. I truly appreciate them.

2 years ago

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Julia Anderson San Jose, CA

I have to appreciate a company that has enough confidence in their product to provide easy access to write a review while I wait for my car repair. My car was towed here. My claim was approved and paid. It is a great product.

2 years ago

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Leonard Hernandez

I like the fact that Endurance does not have a middle-man. From quote to claim it all comes from the same place so there is no runaround time. That is the reason why they can speak to my mechanic and make the repair approval right on the spot. I call that efficient.

2 years ago

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Carolyn Walker Meridian, MS

Endurance rep try to help me pick out the best rate and payment plan that would work better for me. I like this warranty and would try this warranty later for this car and future auto..Thanks Endurance your warranties are great.

2 years ago

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Diane Harris

I have had a very good experience with Endurance since being signed up with the purchase of my car. The customer service has been great. The representatives are very professional and attentive, and I appreciate their patience if I have questions.

2 years ago

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Annette Cox Washington, VA

I love the Endurance transfer policy for my car. When I sold the car I transferred the coverage with the sale and provided all maintenance records. It gave the buyer confidence that It was a well-maintained vehicle. It was a nice value-added perk.

2 years ago

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Ricky Richards

I’ve had other vehicle protection plans in the past but Endurance is second to none. Endurance has a Customer Portal or the Endurance Mobile app. Where you can verify your coverage at any time. You never have to question your coverage. I appreciate that.

2 years ago

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Bern Scott

Getting my warranty was a breeze. But the true test came when I had to handle my first claim. I had the fear that process might be even worse than my vehicle’s breakdown. To my pleasant surprise, the actual handling of the claim was just as seamless as choosing a plan. I guess I chose the right provider.

2 years ago

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Veronica Las Vegas, NV

My response to the naysayers who ask me “why pay for something you may never use?” is “why not pay for something that can potentially end up saving you thousands?”. And for me Endurance has done just that, saved me thousands.

2 years ago

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Arthur Morgan Ashburn, VA

I compared and found that Endurance’s offer of $300 off a plan, reduction of my upfront costs and free Elite Benefits for a year made them my most competitive choice. Since making that choice, I have been completely satisfied with their service.

2 years ago

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Stella Roberts Florissant, MO

Agreed to a monthly contract for 36 months , received a confirmation number from employee. Received 1st month bill and charges were not the agreed contract. Called and spoke with billing and they had a different amount for the monthly agreement and had no idea why the representative gave us the amount we agreed to. Got my policy today this was 3rd attempt and I received my contract before I got off the phone.

3 years ago

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Kevin Milletary Valparaiso, IN

Mike was very helpful and I felt good about the warranty talking with him. Other warranty companies I have had in the past always treated me like an opponent to beat at covering my repair costs. I did not get that from Mike. Thanks!

3 years ago

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Charlotte Davis Dallas, TX

I all I can say is I've had nothing but good experiences with your people I spoken to three different people all three were equally helpful and a great help I don't know what to say but it was a good experience in I'm looking forward to I'm happy to be a part of your company the blessed

4 years ago Edited September 14, 2021

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CHARLES CURRY Houston, TX

MY EXPERIENCE SO FAR, WITH ENDURANCE HAS BEEN VERY PLEASURABLE SO FAR. ALL THE GUYS WHICH I TALKED TO, WERE VERY PROFESSIONAL, AND TOOK THEIR TIME WITH ME. I COULDN'T HAVE ASKED FOR ANYTHING MORE. I HOPE ALL MY DEALINGS WILL GO AS WELL. CHARLES CURRY

4 years ago

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Ron Camby, IN

The lady that handled our call, was very courteous and knowledgeable. She gave us a very thorough report of what the warranty covers and then transferred us to a manager to complete the transaction. Very nice lady. I am sorry I cannot remember her name. But she was very polite and left a very good impression with us. Thank you.

4 years ago

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Edna Gilchrist Clayton, NC

I have been with this company a little over two years, my first experience was my engine light came on and thought the issue would be resolve when the dealership called to pay for the diagnostic test that was done. Needless to say I was not happy to find out it was not covered. I have to say I was ready to cancelled this policy until I spoke to the Acct Manager (Amy) who rectified the situation. So for now I am still a customer.

4 years ago

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Reply from Endurance

Hello Edna,
We are happy to hear that you were able to get a better experience from our company after speaking to one of our representatives. I will pass the message along and we are greatly appreciative for the review.

May. 5th, 2020

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Peter Caesar Charlotte, NC

I had to use my warranty insurance and it was a very easy process except for maintenance receipt history. I had a thermostat changed and couldn't immediately get a hold of the receipt. They would not proceed with the repairs without my receipt until I was able to track it down in another state. very inconvenient.

4 years ago

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Reply from Endurance

Hello Peter, We are glad you were able to complete the claims process. We also want to welcome you to the Endurance family and look forward to working with you for the remainder of your policy.

May. 1st, 2020

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Betty Stockdale Carrollton, GA

Tabatha is excellent at representing your company. She is so good that I even remembered her from when she was new and I spoke to her. She is efficient and explains all of the features and benefits of endurance. She reminded me of parts of the warranty that I had forgotten about.

4 years ago

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Reply from Endurance

Thank you for leaving a review for Tabitha! I will pass down the information!

Apr. 13th, 2020

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Dawn Pedersen Reno, NV

The product appears to be a good one. For me, it was desirable, but costly for my fixed income. I had signed up, but after doing the math and my budget had to cancel the next working day. Before Along a commitment, the customer should be able to review the contract . with full disclosure. Brittany cancelled my account and she was wonderful. I appreciated her professionalism and understanding. Thank you.

4 years ago

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Reply from Endurance

Hello Dawn,
We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department

Apr. 6th, 2020

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Carmen J. Quintiliani Waltham, MA

I HAD A GREAT EXPERIENCE WITH ENDURANCE VIA TELEPHONE - COULD HAVE ASKED FOR NONE BETTER; I AM SO GRATEFUL TO BOTH CRYSTAL AND KETRELL FOR THEIR KINDNESS, PROFESSIONALISM, AND KNOWLEDGE IN HELPING ME WITH MY EXTENDED WARRANTY FOR MY HONDA CIVIC. I AM VERY APPRECIATIVE OF ALL THEIR ASSISTANCE. SINCERELY, CARMEN J. QUINTILIANI

4 years ago

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Reply from Endurance

Hello Carmen,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Thanks,
Customer Experience Department

Apr. 2nd, 2020

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Dave Dean Saint Augustine, FL

I had a bad experience in the past when I needed to get my car repaired. Because of this I wasn't expecting much when I called for some help today. I was pleasantly surprised with great customer service. She helped me move my payment and was very pleasant and helpful.

4 years ago

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Reply from Endurance

Hello Dave,
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department

Apr. 1st, 2020

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Michael de Leon Spring Branch, TX

Michaela help me terrifically she knows all about how to handle the situation she knew who I was immediately and perform professionally I feel confident talking to her that I was giving all the right information pertaining to my account thank you very much for imploring no 4 hiring such great help thank you

4 years ago

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Reply from Endurance

Hello Michael,
We are happy that you are having such a great experience with Endurance!
Thank you for your review.
Customer Experience Department

Apr. 1st, 2020

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Dianna Lindquist Las Vegas, NV

I misplaced my paper Warranty and called the company to ask for one to be emailed. I spoke with Kelsey. She was able to find the warranty quickly and email me the copy while we were still on the phone together. It took less than five minutes! Excellent customer service! Thank you so much.

4 years ago

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Reply from Endurance

Hello Dianna,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department

Apr. 1st, 2020

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Darcie Bilyeu Independence, MO

I really appreciate the understanding & help I received from customer service because of the hour we are in. Things are difficult & other companies ate trying to get me to cancel to go with them & I'm not going to because younhave a get customer care & a good policy!!! Thank you!!!

4 years ago

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Reply from Endurance

Hello Darcie,
First and foremost we want to say welcome to the Endurance family.
Your review was short, sweet, and to the point.
Thank you again for your feedback and look forward to working with you.
-Customer Experience Department

Mar. 30th, 2020

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David

Scott went above and beyond when answering my questions and made sure that I wasn't on hold while finding an answer that he wasn't sure about. He didn't transfer me to other departments or make me go through another process and was very thorough. Very happy with his interaction and positive demeanor.

7 years ago

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D. R. James

Kevin D assisted me in cancelling my service. He explained all of the +/- of the plan. After discussion, he cancelled the contract with refunds which he assures me will be forthcoming in up to 5 business days. He was extremely professional and I just wanted you to know. Thank you.

7 years ago

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David Scott Charlotte, NC

The wording of the Plan Details troubled me. There are so many bad apples I your industry that I was not confident in the Endurance brand. The professionalism of Joe gave me 2nd thoughts about the integrity of the company. If Joe represents the company accurately, then I commend Endurance for their service to the merican public. Thank you, Joe.

7 years ago

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Clifford Davis Jesup, GA

Customer service rep Kevin D was very professional and very helpful in helping me resolve an issue I was having with mepco concerning my warranty. Without Kevin's courteous and efficient service I would have cancelled my coverage.

7 years ago

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Maria R. Northbrook, IL

I ended up selling the vehicle that had the Endurance policy on it, did not get a new car because I didn't need one so I called in to cancel my coverage and customer service was very helpful in getting this done for me. I received the prorated refund that they promised in the mail yesterday. Very fast and very friendly service!

8 years ago

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Review Source

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Bonnie Green Valley, AZ

Had warranty with another company and several claims - was not impressed with the coverage provided. Still had to pay a significant amount out of pocket for the repairs. Hoping for a better experience with Endurance. Service agents over the phone were very helpful and did well to help me choose the best option for my situation without feeling like a high pressure sales pitch - thank you Mike!!

2 years ago

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Reply from Endurance

Hi, Bonnie. We'd like to say welcome to the Endurance Family!
Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.

- The Endurance Team

Jul. 11th, 2022

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Cynthia Female Clark.

i bought an EXTENDED WARRANTY PLAN never had to use it so far but its a great feeling to know if something happen to my car i'm covered .

5 months ago

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Cynthia Powell

The professionalism of the Rep Reggie when I called in to inquire about a claim. He was very informative.

5 months ago

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Francis Torrens

My car needed a new transmission Endurance paid what the dealer wanted for a GM factory rebuilt transmission

5 months ago

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Kenneth Bryant

The coverage provided from Endurance extended the life of my vehicle while reducing out of pocket expenses.

5 months ago

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Reply from Endurance

Kenneth, We're thrilled to hear about your positive experience with Endurance! Providing excellent service and peace of mind is what we strive for.

- The Endurance Team

Apr. 1st, 2024

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Debbie Mathis

I haven't had any claims yet but every time I have called customer service it has been a pleasant experience.

5 months ago

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Reply from Endurance

We're happy to hear that our team provided you with excellent service, Debbie. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Apr. 1st, 2024

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Mark Smith

When I wanted to upgrade my policy to cover my nav system and other electronics. They wanted me to start a new policy and begin the process all over.

5 months ago Edited April 2, 2024

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Ross Bendewald

Terrible. I waited on hold for over an hour just to be told they wouldn’t cover my repairs strictly upon a technicality. Can’t get anyone to call me back, Was told it would be DAYS before a manager could even speak with me, they lied about the benifits offered for signing up with them. Will be canceling soon

4 years ago

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Verified Customer

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Mr. Robison Arlington, TX

ambiguous information at registration. $250 to spend with selected merchants is not a gift card. It is a voucher for $250 in discounts. (10%) off purchase is not "$250 to spend with merchants"

4 years ago

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Reply from Endurance

Hello Mr. Robinson,
we are very sorry that you are having a negative experience with our company.
We will have someone reach out to you to try and see how to make it a better one.

May. 5th, 2020

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E J Mableton, GA

Horrible customer service!!!!! I was told my account was not active when I called and regarding repairs and I was left to foot the bill!!!! A month later I get a letter from them and it showed my account was active... I called their 1-800 number and all I got was the run around and refusal to say anything to me except, "we're sorry Mister we can't help you" - If someone from our company told you when you called that your account was not active, there is nothing we can do for you... sorry. I then asked for a supervisor or manager and the extremely RUDE customer service associate, put me on hold for over 10 minutes and I held on onto someone got on the phone. They then asked me forward all of my receipts to them in email and they provided a direct email address. This was over 2 months ago and I'm still waiting on my reimbursement and every time I have called to inquire, they have blown me off and done the same crap every time!!!! Disappointing that a company like this would rip off a paying customer -

9 months ago

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Reply from Endurance

Hello EJ, we would like to apologize for your recent experience. We pride ourselves on our customer experience and high-quality standards. We would like to make things right.

Please email feedback@endurancedirect.com with these details and your policy information, and we will be in touch soon.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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DEB Johnson City, TN

I have made $125.13 monthly pmts for around 3 years.. November 20 car broke down..garage called to leave diagnostic and were told have me call. I called and problem with Carfax...lady I bought my car from had sold me her black 2013 Chrysler 300 and she had a white 2013 Chrysler 300 too. She sold me the black one and gave me the wrong title and I found out n summer at DMV AND CONTACTED HER. SHE CORRECTED THE MISTAKE. BIT IT SHOWS ON THE Carfax. ENDURANCE CANCELLED ME REFUSING TO PAY CLAIM. I WAS PENALIZED BECAUSE OF THE LADY'S MISTAKE. BUT I GAVE THE CORRECT MILEAGE AND VIN NOT KNOWING WHAT WAS GOING ON. BUT TODAY I FOUND OUT THEY TRIED TO SAY I WAS DOING SOMETHING TO MY MILEAGE BUT I DID NOT. THE MAN PENALIZED ME OVER SOMETHING I DID NOT DO. THAT IS WRONG. OFFERED TO HELP ME GET A LOAN. I TOLD HIM THAT HE WAS STUPID. I PAID FOR THIS WARRANTY AND I DID NOTHING WRONG. I WILL REPORT THIS TO THE BETTER BUSINESS BUREAU. I WAS INNOCENT AND ENDURANCE KNEW WHAT MY CORRECT MILEAGE WAS FROM THE VERY BEGINNING OF MY PLAN.

9 months ago

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Reply from Endurance

Deb, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further.

Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Jhamicia Hale

I wouldn’t recommend this warranty company to anyone. It's very clear that they are not here to fix it, just take the monthly payment. I wish I had read reviews prior to obtaining their warranty services. Once you actually need Endurance, you can’t get any assistance. I've been getting the run around from this company for two months trying to get a simple claim resolved. The representatives I've worked with so far are Jaime P and Ashley S. I've been constantly placed on hold, and given misinformation or contradictory updates while trying to get my claim approved. Endurance continuously asks me to send in documents that have already been submitted and now it seems they've resorted to countless transferred calls and increasingly long hold times just to tell me the documents I've submitted multiple times are still being reviewed. Further contributing to inconsistent information—several representatives have stated that the aforementioned documents have been approved while others have insisted denial of documentation for reasons that are either inconsistent or that have been already deemed rectified by endurance. The final update—over a week ago—was from the supervisor Ashley S. She apologized for the continued miscommunication, offered to resubmit the documentation I'd previously provided, and assured me she would reach back out. Although I have reached out to Endurance for updates, the run around is continuous and I have had no correspondence from Ashley whatsoever.

9 months ago

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Reply from Endurance

Jhamicia , we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Kevin Linden Houston, TX

Very upset with this company, I did what was required 30 days and 1.000 .miles driven. I put a claim in on day 31 and they denied it claiming my problem was there beforehand and my vehicle went down on that same day. At the present time my claim is under review after I had to go off on the lady because she acted like I was lying about my vehicle and it offended me because I did nothing wrong and my vehicle ran just fine until it broke down on me. She told me that I should have put the claim in on day 32 which is ridiculous. If my vehicle broke down on day 31 what's the difference. These people are conn artists at their finest. I am stuck without a vehicle waiting on them to review and on top of that my kids have no transportation. I really put trust in this company and the screw me over. It's a sad situation

10 months ago

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Reply from Endurance

Kevin, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your policy information so we can assist you further.

Sincerely,
The Endurance Team

Jan. 23rd, 2024

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Derwin Courtney Glen Allen, VA

I shined up coverage on my 2011 Chevrolet Treverse. They took my down payment, and my first payment. Two weeks later my check engine lite came on. I called my repair shop, made an appointment for the next Monday am. On Sunday my Battery lite came on. I took it to shop. Told them I had Endurane Extended Warranty. They called me after a couple oh hours told me the extended warranty would not cover the repairs. I called Endurance, then informed me the had a problem with the mileage. I gave them a letter from DMV stated the mileage was not accurate on the title because the person before me it was posted on his title too. It also stated the mileage I put on the title when I purchased it. It also showed when I had the oil changed. I gave them the mileage the day I applied. The coverage was in force. But Endurance said they were giving back my money. Because they did not check car fax in the beginning. I am very upset that they did this to me. The mileage was working properly. They should have covered my repairs. I am going to talk to a Lawyer to see my options. I am sure they broke the contract and should be liable. They excepted my down payment and the first month payment making the contract valid They are causing me a lot of emotional distress. I would not recommend Endurance Warranty to anyone.

10 months ago

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Reply from Endurance

Derwin, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Kiko

I did what was demanded of me at the start process too drive my car 1000 miles and also do 30 day wait period.well I did exactly that, I actually drove my car 1700 miles but on the second day I took my car in for oil change ,coolant service and the mechanic found a rt lower control problem that I was not aware of ,so I claimed it as I was legal to do so under my contract but it was denied due to they say it was an existing problem. So I went thru the ringer to try to get them to fix to no avail .they denied all my claims ,so beware that even if you do 30 days or drive 1000 miles they 99% chance any of your claims will be denied.they told me had it been 3 months down the road that then its possible it would of been fixed!! CAN U BELIEVE THE NONSENSE! I was totally legal yet denied.

10 months ago

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Reply from Endurance

Kiko, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further.

Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.

Thank you,
The Endurance Team

Jan. 23rd, 2024

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Mary Willams Dallas, TX

I had the best experience with the gentleman that helped me with my payment. Soft spoken, polite and knowledgeable. Thank you so much for a great experience.

10 months ago

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Reply from Endurance

Hi, Mary. Thanks for your review. We're glad to hear you had a great experience with our team! Please contact us if you have any further questions.

- The Endurance Team

Jan. 23rd, 2024

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Brian Ausgood Fort White, FL

I purchased my contract in June of 2023 and reviewed my contract in it’s entirety. As I reviewed my contract, I signed it and agreed to the verbiage as it explains my coverage for my 2015 Hyundai Genesis. Also, the Endurance representative explained that powertrain is fully covered, however, wear and tear parts are not (which is understandable). Approximately three months later, I had to have my vehicle towed in due to the engine making an unusual noise and noticing the temperature of coolant rising above normal temperature. The mechanics performed a diagnostic and determined that the engine needed to be replaced and the that the head gasket had blown. Per my contract, my engine is covered as well as my gaskets and seals in conjunction with a covered part (which is my engine). The service department filed a claim with Endurance. Endurance denied the claim and advised that gasket and seals aren't covered as a stand alone issue. I spoke with an Endurance representative who stated that the service department informed them that the gasket and seals were the only issue with my vehicle (was a complete lie). I immediately contacted the service department on three way with Endurance. The service department representative stated that they informed Endurance that the engine needed to replaced and that the current engine had a blown head gasket. The service department also requested to have an Endurance claims adjuster come on-site to observe the vehicle themselves, but Endurance declined and denied the claim. I called Endurance claims department and spoke with several representatives to get a clear explanation of why my claim was denied, when my policy explained that my repairs were covered. While going over my policy with several Endurance claim's representatives they stated things that were not in policy as to why the claim was denied and wrongfully articulated the verbiage in my policy to make up reasons why my vehicle repairs weren't going to be covered. One of the claims representative (Sarah) was rude and continuously raised her voice while speaking with me. Endurance is a complete rip-off as I also had issue using their road-side towing and had to end up using my automotive insurance roadside tow service. I'm currently completing the reconsideration process. However, I will be filing this with the better business bureau and filing a complaint on the rude representative who yelled and was extremely rude and unprofessional!! I do not recommend anyone to purchase a warranty service through Endurance. Waist of time and money!!!

10 months ago

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Reply from Endurance

Brian, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.

Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.

Thank you,
The Endurance Team

Jan. 23rd, 2024