Endurance
4.4
8.1
Overall Score
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Azalard Maydelle, TX
I’ve had a very good experience with Endurance. I purchased the policy back in the summer after my extended warranty expired (the one I purchased when I bought the car). A few months later my turbo blew and I needed a new tensioner pulley. The entire job was $1700. I only paid the $100 dollar deductible. Then a month after that I took my car in again and found out that it had a cracked piston. The engine had to be replaced (it was cheaper to replace than to rebuild). The warranty company covered $3500, and I had to pay $2600 out of pocket. It was still pretty phenomenal considering I’m getting a new engine, which is like getting a brand new car. I would highly recommend Endurance. They are a little slow to authorize repairs, and they are hard to get ahold of, but ultimately they live up to their name.
4 years ago
Steve Cohen Norfolk, VA
What started out to be a very unfavorable situation with my contract and pricing I was given... turned out to be acceptable, and Joe gets the credit for that... He was able to save me as a customer... and more importantly... prohibit very negative feedback from a customer that didnt cause the issue in the first place. It was nice to see a company make it right, when a mistake was made on price and product purchased!!! Kudos to Joe!!! I represent a company of thousands that will hear a favorable evaluation about your warranty company vs... a very negative review over a few hundred dollar mistake!
7 years ago
jason Houston, TX
i was originally denied a claim, which i was really confused about. i bought the aftermarket warranty the day i bought my car. after only 16k miles in almost 3 years, the warranty companys mechanic said i needed a new transmission and the shop informed me that it would not be covered. of course i made it a priority to seek a solution. joe is the ONLY reason this review is getting a 10 out of 10. if not for him, id be writing a letter to my attorney brother instead of a review. joe took on my claim as if it were his own car. i own my own mototrcycle shop and deal with warranty companies all the time. if more employees assumed the role of the customer instead of the business accountant, we'd see more repeat clientele and less high fives for staff members saving the company's budget concerns. 10 stars for joe and the customer service he provided, and a profound 0 out of 10 stars for the claims department for being ignorant to a legitimate business man just looking for the service he paid for. its a shame when i read your mission statement and i see nothing in my experience that shows me this. thanks again joe. endurance, youre still stuck with me for a few more years and around 30k miles- lets make this our last hiccup.
7 years ago
E J Mableton, GA
Horrible customer service!!!!!
I was told my account was not active when I called and regarding repairs and I was left to foot the bill!!!! A month later I get a letter from them and it showed my account was active... I called their 1-800 number and all I got was the run around and refusal to say anything to me except, "we're sorry Mister we can't help you" - If someone from our company told you when you called that your account was not active, there is nothing we can do for you... sorry. I then asked for a supervisor or manager and the extremely RUDE customer service associate, put me on hold for over 10 minutes and I held on onto someone got on the phone. They then asked me forward all of my receipts to them in email and they provided a direct email address. This was over 2 months ago and I'm still waiting on my reimbursement and every time I have called to inquire, they have blown me off and done the same crap every time!!!!
Disappointing that a company like this would rip off a paying customer -
4 months ago
Reply from Endurance
Hello EJ, we would like to apologize for your recent experience. We pride ourselves on our customer experience and high-quality standards. We would like to make things right.
Please email [email protected] with these details and your policy information, and we will be in touch soon.
Thank you,
The Endurance Team
Please email [email protected] with these details and your policy information, and we will be in touch soon.
Thank you,
The Endurance Team
Jan. 23rd, 2024
Review Source
DEB Johnson City, TN
I have made $125.13 monthly pmts for around 3 years.. November 20 car broke down..garage called to leave diagnostic and were told have me call. I called and problem with Carfax...lady I bought my car from had sold me her black 2013 Chrysler 300 and she had a white 2013 Chrysler 300 too. She sold me the black one and gave me the wrong title and I found out n summer at DMV AND CONTACTED HER. SHE CORRECTED THE MISTAKE. BIT IT SHOWS ON THE Carfax. ENDURANCE CANCELLED ME REFUSING TO PAY CLAIM. I WAS PENALIZED BECAUSE OF THE LADY'S MISTAKE. BUT I GAVE THE CORRECT MILEAGE AND VIN NOT KNOWING WHAT WAS GOING ON. BUT TODAY I FOUND OUT THEY TRIED TO SAY I WAS DOING SOMETHING TO MY MILEAGE BUT I DID NOT. THE MAN PENALIZED ME OVER SOMETHING I DID NOT DO. THAT IS WRONG. OFFERED TO HELP ME GET A LOAN. I TOLD HIM THAT HE WAS STUPID. I PAID FOR THIS WARRANTY AND I DID NOTHING WRONG. I WILL REPORT THIS TO THE BETTER BUSINESS BUREAU. I WAS INNOCENT AND ENDURANCE KNEW WHAT MY CORRECT MILEAGE WAS FROM THE VERY BEGINNING OF MY PLAN.
4 months ago
Reply from Endurance
Deb, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further.
Please send us an email at [email protected] and a representative from our team will contact you soon.
Thank you,
The Endurance Team
Please send us an email at [email protected] and a representative from our team will contact you soon.
Thank you,
The Endurance Team
Jan. 23rd, 2024
Jhamicia Hale
I wouldn’t recommend this warranty company to anyone. It's very clear that they are not here to fix it, just take the monthly payment. I wish I had read reviews prior to obtaining their warranty services.
Once you actually need Endurance, you can’t get any assistance. I've been getting the run around from this company for two months trying to get a simple claim resolved.
The representatives I've worked with so far are Jaime P and Ashley S. I've been constantly placed on hold, and given misinformation or contradictory updates while trying to get my claim approved. Endurance continuously asks me to send in documents that have already been submitted and now it seems they've resorted to countless transferred calls and increasingly long hold times just to tell me the documents I've submitted multiple times are still being reviewed.
Further contributing to inconsistent information—several representatives have stated that the aforementioned documents have been approved while others have insisted denial of documentation for reasons that are either inconsistent or that have been already deemed rectified by endurance.
The final update—over a week ago—was from the supervisor Ashley S. She apologized for the continued miscommunication, offered to resubmit the documentation I'd previously provided, and assured me she would reach back out. Although I have reached out to Endurance for updates, the run around is continuous and I have had no correspondence from Ashley whatsoever.
5 months ago
Reply from Endurance
Jhamicia , we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.
Kindly contact us at [email protected], and we'll assist you further.
Thank you,
The Endurance Team
Kindly contact us at [email protected], and we'll assist you further.
Thank you,
The Endurance Team
Jan. 23rd, 2024
Review Source
Kevin Linden Houston, TX
Very upset with this company, I did what was required 30 days and 1.000 .miles driven. I put a claim in on day 31 and they denied it claiming my problem was there beforehand and my vehicle went down on that same day. At the present time my claim is under review after I had to go off on the lady because she acted like I was lying about my vehicle and it offended me because I did nothing wrong and my vehicle ran just fine until it broke down on me. She told me that I should have put the claim in on day 32 which is ridiculous. If my vehicle broke down on day 31 what's the difference. These people are conn artists at their finest. I am stuck without a vehicle waiting on them to review and on top of that my kids have no transportation. I really put trust in this company and the screw me over. It's a sad situation
5 months ago
Reply from Endurance
Kevin, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at [email protected] with your policy information so we can assist you further.
Sincerely,
The Endurance Team
Sincerely,
The Endurance Team
Jan. 23rd, 2024
Review Source
Derwin Courtney Glen Allen, VA
I shined up coverage on my 2011 Chevrolet Treverse. They took my down payment, and my first payment. Two weeks later my check engine lite came on. I called my repair shop, made an appointment for the next Monday am. On Sunday my Battery lite came on. I took it to shop. Told them I had Endurane Extended Warranty. They called me after a couple oh hours told me the extended warranty would not cover the repairs. I called Endurance, then informed me the had a problem with the mileage. I gave them a letter from DMV stated the mileage was not accurate on the title because the person before me it was posted on his title too. It also stated the mileage I put on the title when I purchased it. It also showed when I had the oil changed. I gave them the mileage the day I applied. The coverage was in force. But Endurance said they were giving back my money. Because they did not check car fax in the beginning. I am very upset that they did this to me. The mileage was working properly. They should have covered my repairs. I am going to talk to a Lawyer to see my options. I am sure they broke the contract and should be liable. They excepted my down payment and the first month payment making the contract valid They are causing me a lot of emotional distress. I would not recommend Endurance Warranty to anyone.
5 months ago
Reply from Endurance
Derwin, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.
Kindly contact us at [email protected], and we'll assist you further.
Thank you,
The Endurance Team
Kindly contact us at [email protected], and we'll assist you further.
Thank you,
The Endurance Team
Jan. 23rd, 2024
Review Source
Kiko
I did what was demanded of me at the start process too drive my car 1000 miles and also do 30 day wait period.well I did exactly that, I actually drove my car 1700 miles but on the second day I took my car in for oil change ,coolant service and the mechanic found a rt lower control problem that I was not aware of ,so I claimed it as I was legal to do so under my contract but it was denied due to they say it was an existing problem. So I went thru the ringer to try to get them to fix to no avail .they denied all my claims ,so beware that even if you do 30 days or drive 1000 miles they 99% chance any of your claims will be denied.they told me had it been 3 months down the road that then its possible it would of been fixed!! CAN U BELIEVE THE NONSENSE! I was totally legal yet denied.
5 months ago
Reply from Endurance
Kiko, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further.
Please send us an email at [email protected] and a representative from our team will contact you soon.
Thank you,
The Endurance Team
Please send us an email at [email protected] and a representative from our team will contact you soon.
Thank you,
The Endurance Team
Jan. 23rd, 2024
Review Source
Ken Mobley Jacksonville, FL
The people at Endurance are very helpful. Polite & verry informative of exactly what's covered . I feel a lot better knowing, I have help with any repairs. Hopefully I'll never need any. Great company to deal with !!
6 months ago
Reply from Endurance
Hi, Ken. Thanks for taking the time to share your positive experience with our team. We truly appreciate it!
- The Endurance Team
- The Endurance Team
Jan. 23rd, 2024
Marcus Billfold
I am so excited about this company. I could not believe the outstanding service I received doing my tender with the company. The price for the coverage was excellent. The customer service skills were superb
6 months ago
Reply from Endurance
Hi, Marcus. We're so happy to hear that you love your coverage with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!
- The Endurance Team
- The Endurance Team
Jan. 23rd, 2024
Review Source
R J Tray Nelson III
The cancelation process on our vehicle covered when sold, could have been a little more smoother. Customer service assisted in a professional and timely manner after having a slight delay due to the cancelation process not being fully explained which required having to return a notarized cancelation
form to expedite it on our vehicle.
6 months ago
Reply from Endurance
Hi, RJ. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
- The Endurance Team
- The Endurance Team
Jan. 23rd, 2024
DeMarcus McCray
Micheal was Great! He helped me and took his time to figure out and give me what i wanted as a customer! Hopefully my customer satisfaction will help him get a raise or promotion ! He deserves it ! Thanks again bro !
6 months ago
Reply from Endurance
DeMarcus, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.
- The Endurance Team
- The Endurance Team
Jan. 23rd, 2024
Carey Cason Miami, FL
She is phenomenal
She went above and beyond to help me out. Although the company didn’t take care of my claim smh 🤦♂️ . she is truly asset and a compassionate individual. Thank you Shayleen
6 months ago
Reply from Endurance
We're sorry to hear about your claim but are happy that our team provided you with excellent service, Carey. We’ll make sure that she receives your feedback.
- The Endurance Team
- The Endurance Team
Jan. 23rd, 2024
Aretha Williams Pearland, TX
Ms Tabitha G was very helpful! Thanks helping me to get a clearer understanding of how the program works! She gets a thumbs up and a high five rating from me, “Aretha Williams”
Thanks Again!
6 months ago
Reply from Endurance
Hi, Aretha. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
- The Endurance Team
Jan. 23rd, 2024
Rell Harri Washington, DC
Their customer service is everything! I was very well satisfied. I didn’t feel rushed or anything. Brandon took his time explaining everything well and I want to commend him and the company on that. Thanks guys!😃
7 months ago
Review Source
Joyce Shumpert kinsey Southfield, MI
Never had a problem getting my car service, Mepco , customer service has been very good. Endurance kept their promise with my payments. And they gave me a plan I could handle
7 months ago
Review Source
TZKings Kid
This has been an amazing value! Has saved me about $2,000 and given me a piece of mind about my care care needs. Every interaction I've had with Endurance has been super friendly and professional!
7 months ago
Nicole Smith Cleveland, OH
The representatives of this company lie and tell you that they cover vehicles with a salvage title, then when you go to utilize the warranty they say they can’t cover anything but an oil change because everything wrong was pre-existing on the used car that was bought, but they faithfully take their money every month and won’t let you cancel the warranty because they say you only have 30 days to do so!!! The representatives will tell you something is covered per the warranty but then find a way not to cover it, but once again they get their money every month!!! Be careful with this company because all of their representatives are not well- versed with how this company’s warranty works!!! Make sure that you get your car inspected before putting this warranty on your car to make sure it has no existing issues so that they won’t cover!!!
7 months ago
Review Source
Dave Staley Spokane, WA
I called to get a copy of my policy. Paulina was very professional and had a copy in my inbox within two minutes.
This is the only contact with them since I took the policy out so I can't rate the other areas.
8 months ago
Rick Victorville, CA
Answered all my assured me everything was gonna ok walk me through the process with out confusing me very nice humble over God bless this man Rodney thank you for you’re guys service 😊
8 months ago
Review Source
Brandi Badeaux New Braunfels, TX
James goes above and beyond to help you! He seems real.... not just a salesman but realistic to how life really is! Thanks for making me stay!
Excellent support! Love the extra time you give us.
8 months ago
steve turner Mobile, AL
Very kind natured people in that Endurance building! They make you feel plumb welcome and are very professional and articulate as well as friendly. I'm glad to be a part of the family...
8 months ago Edited August 17, 2023
Review Source
Judy Boyles
Paulina told me everything I needed to know about my policy which is expiring in 2.5 years but my car continues to perform well. I didn't realize I would be able to renew when the policy expires. Lincoln MKC's rock!!
8 months ago
Verified Customer
Review Source
Bill Kessler
very poor, the very first time I had a claim it was obvious from the very outset of the claim the company was trying not to provide coverage. After two weeks and hours on the phone the disclaimer they took was "I had failed to follow all manufacturers recommended maintenance programs" hours on the phone, searching maintenance records and having found the vast majority of them!! So the ultimate outcome.... they are going to return all of my $$ paid minus a $50.00 cancelation fee. You ask why? It is cheaper to return my money than to cover the claim.. if you have not followed all of your owners manual maintenance checks DO NOT buy this warranty because it is VOID already.
3 years ago
Verified Customer
Review Source
Howard Shannon Chicago, IL
Not happy at all with the level of service. Claims process is awful and drawn out.it should not take weeks and months to start and approve a claim! I pay way too much money every month to be treated as if I'm wrong in asking the company to get a move on getting my vehicle back on the road! My car has been stuck in a shop in Atlanta, GA for weeks and the claim is still not approved yet.
3 years ago
Reply from Endurance
Hello Howard,
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us. We would like to have a conversation with you. Please call in at 833-760-0386 or email us at [email protected] so we can set up a time to talk to you. We are having a difficult time locating your file.
We want to be able to see how we can make your experience with us a better one.
Thank You,
Customer Experience Department
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us. We would like to have a conversation with you. Please call in at 833-760-0386 or email us at [email protected] so we can set up a time to talk to you. We are having a difficult time locating your file.
We want to be able to see how we can make your experience with us a better one.
Thank You,
Customer Experience Department
Jul. 1st, 2020
Verified Customer
Review Source
Scott Riggins
My experience has been horrible. After speaking with several people and spending three weeks sorting through an issue with my claim, the dealership still was not cleared to fix my car. I was told that I needed to file a new claim for my front axles, which are covered, and that was occurred. However, before the dealership could explain the claim fully, they were told that the axles would not be covered. This is the second time that this has occurred. I understand that the first claim contained parts that were not covered and that is why the claim was denied. However, after following the steps of taking the car to the dealership, as instructed by Endurance, filing a new claim for the COVERED parts, as instructed by ENDURANCE. I am left with the same result. This warranty is not worth the money or the time that you will have to spend chasing them to get your COVERED parts repaired. LESSON LEARNED!!
3 years ago
Reply from Endurance
Hello Scott,
I am glad that we were able to make your experience a better one.
Feel free to respond with an updated review and star rating.
-Customer Experience Department
I am glad that we were able to make your experience a better one.
Feel free to respond with an updated review and star rating.
-Customer Experience Department
May. 18th, 2020
Verified Customer
Review Source
Sherry Cornwell Mulberry, IN
I called them when I thought our current insurance policy was running out. After our initial conversation, I did some further research and realized we still had 4 years of coverage with our current Policy. I called Endurance back and tried to cancel what I had initially agreed to. I ha been informed that I could get a full refund within 30 days of the transaction. When I called back and tried to cancel and get a refund, I was given the runaround. I called back a few days later, and was again given the runaround and was told the original person I had talked with was busy on another line and she would call me back. She never did. So I called again the next day and finally got someone who understood my position, and granted my cancellation and refund. I was not happy with the number of days and people I had to talk with before I got some positive action.
3 years ago
Reply from Endurance
Hello Sherry,
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us. We would like to have a conversation with you. Please call in at 833-760-0386. So we can set up a time to talk to you. We are having a difficult time locating your file.
We want to be able to see how we can make your experience with us a better one.
Thank You,
Customer Experience Department
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us. We would like to have a conversation with you. Please call in at 833-760-0386. So we can set up a time to talk to you. We are having a difficult time locating your file.
We want to be able to see how we can make your experience with us a better one.
Thank You,
Customer Experience Department
May. 5th, 2020
Review Source
Nicole Colquitt
Great customer service Great price Great coverage
2 weeks ago
Review Source
Mirek Kalousek
Easy to file a claim, quick response. Reasonably priced.
3 weeks ago
Review Source
Fadwa khadra
Great value great customer service website easy to follow
3 weeks ago
Reply from Endurance
Hi, Fadwa. Your feedback is highly appreciated. Thank you for the review!
- The Endurance Team
- The Endurance Team
Apr. 1st, 2024
Review Source
Melanie Young
It was easy to get a plan that works for me.
3 weeks ago
Reply from Endurance
Hi, Melanie. We’re so grateful to have you as a part of the Endurance family and for your trust in us. We look forward to continuing to provide you with excellent service in the future!
- The Endurance Team
- The Endurance Team
Apr. 1st, 2024
Review Source
Jeanine Monroe Buford, GA
This review is for the Customer Service person, Ms. Tonya S, I spoke with. Ms. S was very pleasant and thorough with my concerns. Although I wasn’t totally satisfied with my first claim, Ms. S did ensure I received the best service possible. I would definitely want her answering my next call for a claim.
11 months ago
Reply from Endurance
Hi, Jeanine. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.
- The Endurance Team
- The Endurance Team
Jul. 18th, 2023
Review Source
Jan gallo Tucson, AZ
Great experience! I signed up for a warranty for my new Kia5. My Kia is under warranty with the dealership. I feel I don’t need this extra coverage and cost added to my car payment. There was no hassle and my experience was pleasant!!
11 months ago
Reply from Endurance
Hi, Jan. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!
- The Endurance Team
- The Endurance Team
Jul. 18th, 2023
Review Source
Cheryl Phoenix, AZ
I had the best experience with Endurance Warranty customer service. I had the pleasure of speaking with Tanya. Not only was she extremely professional and understanding, she went above and beyond assisting me. I highly recommend Endurance Warranty for anyone needing extended car warranty service.
11 months ago
Reply from Endurance
Hi, Cheryl. Thank you for recommending us in your review! We're happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We're sure it will make their day!
- The Endurance Team
- The Endurance Team
Jul. 18th, 2023
Nabeel Ozman Salt Lake City, UT
Bernadette was amazing. She assisted me with our issue from the moment. I got a call with her and went above and beyond with a follow up call just to make sure that the situation has been resolved. Amazing service, definitely a person who should be training others.
11 months ago
Reply from Endurance
Nabeel, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.
- The Endurance Team
- The Endurance Team
Jul. 18th, 2023
Review Source
Abdul Muhammad Ames, IA
I have had an amazing experience so far with Endurance. There has been no problems with the dealership working with them and they solve my problems quickly whenever I call. I was very skeptical about them at first because I've heard that these types of warranty companies don't really pay out for real repairs, but my timing chain went out last fall and it was covered under my service warranty. my alternator went out on my vehicle yesterday and I found out that it is a cover repair as well. So far, endurance has saved me THOUSANDS of dollars. I would highly recommend and Endurance!
1 year ago
Reply from Endurance
Hi, Abdyl. We're so happy to hear that you love your coverage plan with Endurance! We look forward to having you as a customer for many years to come.
- The Endurance Team
- The Endurance Team
Jul. 18th, 2023
Dona
What a wonderful Representative Kitami was. She was extremely professional, warm, friendly, courteous, understanding, patient and thorough. Upon ending my call I knew that I had nothing to worry about and all had been resolved. This is an amazing company and I am so very very glad that I have my car coverage with them. I would highly recommend them to anyone.
1 year ago
Reply from Endurance
Hi, Dona. Thank you for recommending us in your review! We’re glad we made your experience with us a great one.
- The Endurance Team
- The Endurance Team
Jul. 18th, 2023
Review Source
Annette Stuart Summerville, SC
So far so good. I have not yet used the actual service but had questions regarding my policy and what exactly is covered. I spoke with a wonderful, well informed, Tabatha and she read everything to me, gave me a list of shops near me that are familiar with their services. Thank you Tabatha. She was very professional and caring. Can’t wait to see how well the process is going to go for my repair. 🤞🏼
1 year ago
Reply from Endurance
Annette, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!
- The Endurance Team
- The Endurance Team
Jul. 18th, 2023
Review Source
Keke Dallas, TX
After speaking with Ms. K, I’m very grateful for her very compassionate and professional expertise in some of my questions i have with my policy. I haven’t used it yet, but I’m very confident when the time comes, Endurance will, without any hesitation, help me through the process if my H2 Hummer SUT has a mechanical problem!!! Excellent customer service from Ms. K!!! Thank you m’am
1 year ago
Reply from Endurance
Hi, Keke. Thank you very much for voicing your positive experience with the company. We look forward to having you as a customer for many years to come. We're always here for you!
- The Endurance Team
- The Endurance Team
Jul. 18th, 2023
Deborah Jones Memphis, TN
Call pay Link Michelle answer the phone assist me with update my profile also and updated me with the booklet that Endurance supposed to send out for new customers and my policy information she insured me everything will be updated on her end and she will get an email to Endurance to update on their end so my phone number and everything is been updated I thank you Michelle for doing a good job and I’ll be sitting back waiting for my policy information and my booklet from Endurance thank you
1 year ago
Reply from Endurance
Hi, Deborah. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.
- The Endurance Team
- The Endurance Team
Jul. 18th, 2023
Tennisha Quinn Erie, PA
It was excellent, at first I was waiting on the phone for hr. Then I called another number that rep really got it done he made sure someone called not one but Two Reps called back. Please to say everything was answered! The last Rep I spoke to was very patient I had her waiting 😆 But very friendly and informative 🙏🏾 Thnks Happy paying customer Here!!
1 year ago
Reply from Endurance
Hi, Tennisha. We're happy to hear that our team provided you with great customer service today! We pride ourselves on operating with integrity to deliver on our promise of providing peace of mind.
- The Endurance Team
- The Endurance Team
Jul. 11th, 2022
Diane GEORGES Miami, FL
Ms. V called today even before I was able to call concerning some questions I have concerning a payment and the types of services that are provided. The young lady was extremely polite, courteous and very helpful. She eased my mind considering the fact that car problems can be very stressful and costly. The young lady did an exceptionally well job! 😊💯🏅
2 years ago
Review Source
David Boyett Apopka, FL
This morning I called to get clarification on my warranty coverage for a used vehicle I purchased in September and purchased my Endurance warranty in November 2021. I was concerned that if any issues came up that they would be considered preexisting. I was told that as long as nothing was done before the 30 day and 1000 mile waiting period, that my warranty would in fact cover any repairs as long as I followed the required guidelines. This was awesome assistance and made me feel at ease.
2 years ago
Steven Fiorica Howell Township, NJ
I had a small issue on a transfer, it was taking a long time to resolve until a customer service agent named Tanya became involved. Let me just say this Tanya is great!! She is the definition of customer service, she took the time to research the issue went to the proper departments on her end and completely explained the issue and resolved it. Tanya is caring understanding and extremely thorough. Tanya is a very valuable asset and this company and should be recognized for her outstanding skills.
2 years ago
Review Source
Mattie Harris Detroit, MI
The person that I spoke with today was very helpful. His name was Mr. Rodney R. He was a good listener and was very knowledgeable about the services being offered at your establishment. He was fast and a good listener. Thank you Mr. R for having above excellent customer service skills. People always have something negative to report, but it is about time that someone asked me for my positive opinion.
2 years ago
Joseph R Montgomery Phoenix, AZ
The customer service agent MS. Maiya W was really exceptional she not only helped me make a payment she fixed my autopay and sent me another copy of the contract. She explained some special features of the account that I was not aware of and she explained the "elite" club benefits that are not shown on any of the Endurance marketing material that I downloaded. She was extremely personable and remembered to thank me for my service. This is a valuable customer service agent and you should do your best to keep her. V/R J. R. M.
2 years ago
Review Source
April DeAngelis Cape Coral, FL
If I could give 10 stars for Gladiz F whom I just spoke to today in the claims Department I would, she was pleasant, informative, helpful and extremely compassionate. If everyone treated customers like she does, Endurance would have a lot more customers referring your company to friends. A used car I bought has been an absolute nightmare but fortunately with the higher line service contract I bought, Endurance has paid for everything up to this point. The claims process has not been seamless but part of that issue is because it is a vehicle that costs more to fix so Endurance has sent out a contracted claims inspectors for each repair because each claim was over $1500. Between the diagnostic, the claim submission, the claim inspector, and the claims reviewer internally at Endurance, you could be without your vehicle for a while without actually having rental car coverage started or your vehicle being worked on. But at the end of the day, I will take the aggravation over having to pay all of it out of pocket. My suggestion before you but a contract is read the limit of liability max payout and read line for line what your contract will cover and it's exclusions. Level 4 is well worth it.
2 years ago
Wolf Ridge Sports Gainesville, TX
This policy is so all-encompassing that I purchased it for my daughter. I have received excellent service and would highly recommend it to anyone on a budget with an older car. Cars that today are exceeding their original factory warranty have incredibly complicated and expensive repairs that can ruin a normal person's budget. One repair could possibly cost more than this entire policy. And since it is paid on an affordable monthly term you can remain comfortably within your budget.
2 years ago
Lucy Council Bluffs, IA
Let’s just say that if there were a parking lot full of vehicles and only one was chosen to have something go wrong with it, mine would be the chosen one. This is not just in regards to my present truck. This has been a “blessing” for me throughout my entire driving career. It’s why I became an Endurance customer years ago and why I am still one today.
2 years ago
