Name: Endurance
Rating: 4.2

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Shy. William Brown

My experience with the company is outstanding. Nicole demonstrate a highly exceptionable Standard on handling all of my conversations and handling my case perfectly. Nicole goes above and beyond the standard of the company policies to ensure her clients are well taken care of. Thank you Nicole for being that person for this company and making this company a successful company. I will recommend others to come to this company just for the way Nicole handle my case. Thanks Sgt. William Brown

7 years ago

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Patricia Ham Minooka, IL

Scott was so very helpful and courteous and made me feel much better about extending my payment out by a month. There was the initial fee of $100 entered into my checking account and he is refunding that back to me due to no sufficient funds in my account. Thank you so much and I will be calling Scott back again and I will let people know how great a company you are.

7 years ago

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Patricia Theros

Joe was very respectful to me the entire conversation. Since I was canceling I did not think the call would be as pleasant as it was. Once I was able to explain that we had purchased a warranty when we purchased our car so we had double coverage as I thought this was a renewal of our warranty we purchased. He told me he could take care of canceling, stopping the payments and would give me a confirmation number. It was a very pleasant experience. I appreciate his customer service skills.

7 years ago

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C Roger Dallas, TX

I purchased a policy with endurance September. In October I started the process to cancel my policy. On Nov 3, I send the corrected form that was notarized to them by email. On Nov 20th they were contacted about my money for the policy that was canceled. They said that they never received the email. Sent the email again on Nov 20th and the rude woman said it would take 6-8 weeks for check to be sent. I asked from what date would that start Nov 3rd or Nov 20th? She said Nov 20th. Called back on Jan 8th and representative said that they still have not received the email. I forward all the previous emails to him directly showing that emails were sent. He told me not sure why they “Didn’t get them email” but would try to get process speed up but could possibly take 6-8 weeks to get the check. Called back on Feb 2nd and they said that it was being processed. After 2 hr wait on the phone they told they check would be cut on Feb 8. On Feb 19 called AGAIN for them to tell me that my check did “Not Make the Batch” to be cut on Feb 8th. The next batch to be cut is Feb 22nd. Tried to get them to help me understand why it “didnt make the batch”. She said all depends on what my Q number is. Basically I will have to wait for Feb 22 to hold my money hostage without interest.

6 months ago

Reply from Endurance

C, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your coverage plan information so we can assist you further.

Sincerely,
The Endurance Team

Mar. 21st, 2024

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Verified Customer

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Jason

I went a whole month without my car because endurance took forever to approve the repairs which was only to change a thermostat. The job only took 2 days to complete but for some reason endurance has an extremely slow process. My car is leases so basically I paid for a full month and didn't get to use the vehicle not to mention I also had to pay the deductible and to top it off they will only reimburse me for 2 days worth of a rental that I had for a week. What a waste of money.

3 years ago

Reply from Endurance

Hello,
We do apologize for you not receiving the best experience with our company.
We are unable to locate you in the system without further identifying information. We would urge you to please reach out to us so we can try to address your concerns and provide further assistance.
Please call in at 833-760-0386 or email us at custserv@endurancedirect.com
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Oct. 2nd, 2020

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Verified Customer

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M.C. Griffin

because they first lied about the money we owed... .then turn around and took out $ 167.00 Unexpectedly without notification and without authorization so when I contacted the company the man there was sair and gave us the return part of what we overpaid

3 years ago Edited January 10, 2024

Reply from Endurance

We do apologize for you not receiving the best experience with our company.
We are unable to locate you in the system without further identifying information. We would urge you to please reach out to us so we can try to address your concerns and provide further assistance.
Please call in at 833-760-0386 or email us at custserv@endurancedirect.com
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Sep. 24th, 2020

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Verified Customer

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Stephen Centore Sr Franklin Square, NY

I just used roadside assistance so far , but it was ordeal with that part . But it was bc no one at endurance told me that there a product code and a "letter" so I had to wait till the next day . But if endurance is like this with repair of thier part of contract , then I will cancel in a minute .

4 years ago

Reply from Endurance

Hello Stephen, We are sorry that you had such a negative experience with our company. I will have a representative reach out to you to try and make your overall experience a better one.

Sep. 3rd, 2020

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Verified Customer

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Stephen LeFever Minor Hill, TN

Thankfully I have not had to use my warranty yet. The only problem I have had is waiting over a month to receive a copy of my policy.

4 years ago

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Verified Customer

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Llewellyn Scott Houston, TX

I'm having axel issues, Endurance determined that a problem exist, but put it on me to prove that axel is damaged. The axel is damage in the fact it doesn't hold an alignment, the knocking noise when turning left or right, the whelk pulls, and when stopping the wheel skips. I'm very disappointed â˜_ï¸è

4 years ago

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Willie Milom Bronxville, NY

My phone call with your customer service today. He was very polite. He took his time. He understand what I was talking about. He help me out a lot. I read him the top he was amazing.

10 months ago

Reply from Endurance

We're happy to hear that our team provided you with excellent service, Willie. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Jan. 23rd, 2024

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Denise Adams Portland, OR

I called my auto car repair and asked them he best company that they used and they told me Endurance. Haven't had it long enough to use it, but am sure when I do it will be hassle free

10 months ago

Reply from Endurance

Hi, Denise. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

- The Endurance Team

Jan. 23rd, 2024

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Lori Quandt Kerman, CA

Really disappointed with this company. My father started a policy, was never late nor used the warranty. This year he went into hospital, rehab, hospital and then into assisted living and never to go home again. As a result of trying to cover the bases and address ALL accounts/bills/selling home/ moving and the emotional trauma involved there was a mix up in us knowing about the bill needing to be paid even after informing them of losing the car and no intention of replacing it and the email/phone used for correspondence because of access to both in lieu of our situation went past due. I connected with them months before this happened and no one mentioned to me that the payments needed to be continued in order for us to cancel and be refunded since they were not going to replace their car that was totaled or transfer the policy. By the time we were able to address the policy it was just 7 days past the last day possible to do so and despite my trying to explain to them the situation they would not allow for adjustment after hearing the unusual details and work with us to help my father recoup the investment he had put into the policy despite the hardships he and our family experienced this year. (Most) everyone was very kind but the recording that you hear while on hold stresses their attention to customer service and treating you accordingly. I would have thought that someone with the authority to hear our details would have and that there could have been an exception made based on uncontrollable circumstances and unknown information. I had hoped that we would be seen as people instead of simply numbers on the books for them.

10 months ago

Reply from Endurance

Lori, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your policy information so we can assist you further.

Sincerely,
The Endurance Team

Jan. 23rd, 2024

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Ken Mobley Jacksonville, FL

The people at Endurance are very helpful. Polite & verry informative of exactly what's covered . I feel a lot better knowing, I have help with any repairs. Hopefully I'll never need any. Great company to deal with !!

10 months ago

Reply from Endurance

Hi, Ken. Thanks for taking the time to share your positive experience with our team. We truly appreciate it!

- The Endurance Team

Jan. 23rd, 2024

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Marcus Billfold

I am so excited about this company. I could not believe the outstanding service I received doing my tender with the company. The price for the coverage was excellent. The customer service skills were superb

11 months ago

Reply from Endurance

Hi, Marcus. We're so happy to hear that you love your coverage with Endurance! If you have any questions, don't hesitate to reach out to us. We're here to help!

- The Endurance Team

Jan. 23rd, 2024

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R J Tray Nelson III

The cancelation process on our vehicle covered when sold, could have been a little more smoother. Customer service assisted in a professional and timely manner after having a slight delay due to the cancelation process not being fully explained which required having to return a notarized cancelation form to expedite it on our vehicle.

11 months ago

Reply from Endurance

Hi, RJ. We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!

- The Endurance Team

Jan. 23rd, 2024

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DeMarcus McCray

Micheal was Great! He helped me and took his time to figure out and give me what i wanted as a customer! Hopefully my customer satisfaction will help him get a raise or promotion ! He deserves it ! Thanks again bro !

11 months ago

Reply from Endurance

DeMarcus, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

- The Endurance Team

Jan. 23rd, 2024

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Carey Cason Miami, FL

She is phenomenal She went above and beyond to help me out. Although the company didn’t take care of my claim smh 🤦‍♂️ . she is truly asset and a compassionate individual. Thank you Shayleen

11 months ago

Reply from Endurance

We're sorry to hear about your claim but are happy that our team provided you with excellent service, Carey. We’ll make sure that she receives your feedback.

- The Endurance Team

Jan. 23rd, 2024

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Aretha Williams Pearland, TX

Ms Tabitha G was very helpful! Thanks helping me to get a clearer understanding of how the program works! She gets a thumbs up and a high five rating from me, “Aretha Williams” Thanks Again!

11 months ago

Reply from Endurance

Hi, Aretha. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

- The Endurance Team

Jan. 23rd, 2024

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Rell Harri Washington, DC

Their customer service is everything! I was very well satisfied. I didn’t feel rushed or anything. Brandon took his time explaining everything well and I want to commend him and the company on that. Thanks guys!😃

11 months ago

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Joyce Shumpert kinsey Southfield, MI

Never had a problem getting my car service, Mepco , customer service has been very good. Endurance kept their promise with my payments. And they gave me a plan I could handle

11 months ago

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Charles Bider Atlanta, GA

Tabitha G is an exceptional rep for the company, I originally called in to get an explanation concerning my bill pay which she point by point explained in the greatest detail. Not only that but she emailed me a copy of my coverage and explained how to get things taken care of in an emergency. Great job! Thanks again Tabitha!

11 months ago

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Emin D. Cancer McHenry, IL

They have an excellent customer service team and an outstanding service claims team, who really do listen and try to help you resolve your automobile repair claims in a timely and professional manner. I cannot recommend this company enough. Really top notch!

1 year ago

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bonnie jean helton

I finally called you guys because I needed a few questions answered and then I got Tabitha on the phone and she took care of everything I have paperwork and everything which I didn't have before when I first signed up she was terrific she gave me everything I needed and she was greatly appreciated endurance should be happy to have her!!

1 year ago

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Anita Recht Crist Ballwin, MO

The agent that I spoke with was most accommodating to my problem, as he took time to understand my mistake, and instead of simply turning me away he checked to see what he could do satisfy me as a customer. And he pulled strings to do just that! Most companies just don't care enough to bother.

1 year ago

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Peggy Hernandez Lake in the Hills, IL

I got the highest package despite being leery of the claims process. I have had 2 claims in the 2 years since I got it and both were covered and fixed easily at my dealer. No red tape, no money upfront to get reimbursed. It hasn't paid for itself yet, but it might in the next 3.

1 year ago

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Missions Dallas, TX

I have not had to use their services. The set up and purchase of an Endurance policy was great and the professional customer representative was awesome. As a senior citizen it is great to feel safe and know your organization is not a scam. Answered all questions presented. Thank you caring and being a honest company.

1 year ago

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Jocelyn Dobransky North Canton, OH

The plan I have meets what I want for my older Jeep. The process is easy to do, especially for a non tech savvy senior and the monthly rate is affordable! I have yet to use the plan which is good but I am sure I will get the best possible care and service.

1 year ago

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Lonesome Dove (MÖ)

Miss. Tamika , she took the time to listen to the problems that I was having, I also like that she took initiative to comple my worries of my policy, you definitely need more Representatives like Miss Tamika. Thank you, and may God watch over you all. Sincerely, MO'TEK Slocum

1 year ago

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Reds 49 Las Vegas, NV

I spoke with a young lady who works for you company named Shanaiesha T OMG this woman level of service was above and beyond she made feel valued as a customer she was very knowledgeable of your products and was able to meet all my needs.

1 year ago

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Langitoto Finau Kaysville, UT

I have done some research about Endurance! They are one of the best company,, especially in the area of "Positive Customer Service." They treat their customers to the highest extreme and their satisfaction! I am highly recommend everyone to use Endurance!

1 year ago

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Danny Vernon, AL

I personally would like to thank James D. at Endurance for clearing up a warranty issue for me. So times a customer is wrong and I was. Thanks for your knowledge and understanding of my problem and smoothly resolving the matter!!

1 year ago

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sherelle daniels Baltimore, MD

I had a problem and it was stressing me out. I then asked to speak with a manager and this gentleman named Jesus M. Came on the line and help me out. He stayed on the phone with me for over an hour and then we were talking again that next morning. I appreciated the time that you took to resolve the matter!

1 year ago

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James H

Outstanding customer service by 2 guys who really cares about my abnormally hard situation Lloyd & Marion worked extremely hard to remedy my situation. However to no avail Endurance is a great company to have .... oil changes and windshield wipers are included w their insurance. Highly recommend this company

1 year ago

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Jeanine Monroe Buford, GA

This review is for the Customer Service person, Ms. Tonya S, I spoke with. Ms. S was very pleasant and thorough with my concerns. Although I wasn’t totally satisfied with my first claim, Ms. S did ensure I received the best service possible. I would definitely want her answering my next call for a claim.

1 year ago

Reply from Endurance

Hi, Jeanine. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

- The Endurance Team

Jul. 18th, 2023

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Jan gallo Tucson, AZ

Great experience! I signed up for a warranty for my new Kia5. My Kia is under warranty with the dealership. I feel I don’t need this extra coverage and cost added to my car payment. There was no hassle and my experience was pleasant!!

1 year ago

Reply from Endurance

Hi, Jan. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!

- The Endurance Team

Jul. 18th, 2023

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Cheryl Phoenix, AZ

I had the best experience with Endurance Warranty customer service. I had the pleasure of speaking with Tanya. Not only was she extremely professional and understanding, she went above and beyond assisting me. I highly recommend Endurance Warranty for anyone needing extended car warranty service.

1 year ago

Reply from Endurance

Hi, Cheryl. Thank you for recommending us in your review! We're happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Jul. 18th, 2023

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Nabeel Ozman Salt Lake City, UT

Bernadette was amazing. She assisted me with our issue from the moment. I got a call with her and went above and beyond with a follow up call just to make sure that the situation has been resolved. Amazing service, definitely a person who should be training others.

1 year ago

Reply from Endurance

Nabeel, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

- The Endurance Team

Jul. 18th, 2023

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Greg Phillips Houston, TX

As short as possible. Was going to cancel on 3/29 due to salesperson at the time didn’t give all options. On 4/24 was calling to cancel again.spoke w/Mr. S & he was able to clarify a new deal that seems to be what I need.so here we are.thank you Mr.S for your time

1 year ago

Reply from Endurance

Hi, Greg. We're happy to hear that our team provided you with great customer service and that you chose to stay with Endurance! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

- The Endurance Team

Jul. 18th, 2023

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Art Minneapolis, MN

Love the young lady I just spoke with very nice helpful and full of joy the way she explained things where mind blowing things that were not explained to me at sign up when I bought the truck she was extremely nice. You can tell she really likes what she does she a keeper two thumbs up

1 year ago

Reply from Endurance

Hi, Art. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

- The Endurance Team

Jul. 18th, 2023

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Earlene Harris Columbus, GA

Ms. Tabitha G was very professional and patient with me though out my phone call. Very question I had she had the answer. I like add, having Ms G on your team makes customers feel that they can walk away without any worries 🌞

1 year ago

Reply from Endurance

Hello, Earlene! We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you. Have a wonderful day!

- The Endurance Team

Jul. 18th, 2023

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Luis Mendez Auburndale, FL

To whom it may concern, I was a bit annoyed with my warranty company over a billing issue. However after interacting with Tabitha I wasn’t anymore she was very pleasant and nice and went that extra mile to make sure that I was good and well informed. Her performance was excellent!

1 year ago

Reply from Endurance

Luis, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations and that they were able to resolve your billing issue. We’ll make sure that they receive the recognition they deserve.

- The Endurance Team

Jul. 18th, 2023

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Ester F Fort Worth, TX

I loved the Specialist personality, her patience her willingness to help till you were completely satisfied Holly was so friendly & professional & she knew her job responsibility & carried it out. Thank you Endurance Warranty for being a good hirer

1 year ago

Reply from Endurance

Hi, Ester. We appreciate the rating and are glad we could provide you with a positive experience! We're always here for you!

- The Endurance Team

Jul. 18th, 2023

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Flora Sanders Mt. Pleasant, SC

I would like to say the customer service her name was Tamika was very kind nice and very knowledgeable about the information that I needed in order to purchase the my warranty. And reading her is to the highest level a 10 which is very excellent.

1 year ago

Reply from Endurance

Hi, Flora.. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

Jul. 18th, 2023

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Holly Bagley Lincoln, NE

Vernetta G was absolutely amazing! I told her I was having some financial issues right now and wanted to keep my coverage but wanted to know if I could change my payment plan. She told me my options and completely understood my situation and was very helpful. I would give her 10 stars if I could. You need more people like her on your team!

2 years ago

Reply from Endurance

Thank you so much for your 5-star review, Holly! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Aug. 15th, 2022

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Stulisa28! r Philadelphia, PA

Hello , I would like to say endurance is and has awesome service and my customer service rep ms Vennetta was so professional and kind and she also handled my concerns where I was able to continue to have endurance as my extended warranty service , thank you Ms V 5⭐️ Endurance is awesome!!! God bless , sincerely ms Sharon

2 years ago

Reply from Endurance

Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

- The Endurance Team

Jul. 19th, 2022

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Eva Gooch Danville, KY

It’s been good as far as representatives and honoring my claims. I’m having a little trouble getting my reimbursements but I think that will work out. I’ve had four representatives so far, and they were all pleasant and helpful, but we feel Karen C is going to complete the task as we need it to be done.

2 years ago

Reply from Endurance

Hi, Eva. Thanks for your review. We're glad to hear you had a great experience with our team! In the meantime, please contact us if you have any further questions.

- The Endurance Team

Jul. 11th, 2022

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Ralchelle Gastonia, NC

Tonya S is AMAZING! Tonya was very detailed, easy to talk to, understood my needs and was very knowledgeable. Tonya should be the face of Endurance due to her kindness, easy to talk to and she knows the business. Thanks Tonya!

2 years ago

Reply from Endurance

Ralchelle, we are blown away by your positive words. We really appreciate your review and will be sure to pass it along to our customer experience team.

- The Endurance Team

Jul. 11th, 2022

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Angel Rivera Tampa, FL

Bret was amazing made me feel comfortable with the policy and confident on the mileage and my car would be taken care of and I had no worries I really appreciated the help and I look forward to talk to him soon on another vehicle thanks again for endurance family I really appreciate you guys

2 years ago

Reply from Endurance

Angel, thanks for taking the time to share your positive experience. We’re so grateful to have you as a part of the Endurance family and for the trust you’ve placed in us. We look forward to continuing to provide you with excellent service in the future!

- The Endurance Team

Jul. 11th, 2022

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Big Jer Belton, MO

Just joined. Rodney, Steve and Tiffany all were very responsive and helpful. I have been reviewing warranty plans for a month and see that Endurance has highest approval rating. Glad I joined and hopes that I never have to call you for a claim. :) thank you.

2 years ago

Reply from Endurance

Thank you very much for voicing your positive experience with Endurance. We are so glad to have you as a part of the Endurance family and we look forward to having you as a client for many years to come.

- The Endurance Team

Jul. 11th, 2022

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Deacon Stewart Belleville, MI

I need it to get an update on my endurance warranty. I spoke with a Beverly D she provided me with excellent customer service. It was a pleasure to have spoken with her in regards to my concerns with my warranty. She was very knowledgeable and enthusiastic about helping me with my concerns. She is an asset to your company.

2 years ago