Name: Endurance
Rating: 4.2

check_circle

Verified Customer

star star_border star_border star_border star_border

Bill Kessler

very poor, the very first time I had a claim it was obvious from the very outset of the claim the company was trying not to provide coverage. After two weeks and hours on the phone the disclaimer they took was "I had failed to follow all manufacturers recommended maintenance programs" hours on the phone, searching maintenance records and having found the vast majority of them!! So the ultimate outcome.... they are going to return all of my $$ paid minus a $50.00 cancelation fee. You ask why? It is cheaper to return my money than to cover the claim.. if you have not followed all of your owners manual maintenance checks DO NOT buy this warranty because it is VOID already.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Howard Shannon Chicago, IL

Not happy at all with the level of service. Claims process is awful and drawn out.it should not take weeks and months to start and approve a claim! I pay way too much money every month to be treated as if I'm wrong in asking the company to get a move on getting my vehicle back on the road! My car has been stuck in a shop in Atlanta, GA for weeks and the claim is still not approved yet.

4 years ago

Reply from Endurance

Hello Howard,
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us. We would like to have a conversation with you. Please call in at 833-760-0386 or email us at custserv@endurancedirect.com so we can set up a time to talk to you. We are having a difficult time locating your file.
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

Jul. 1st, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Scott Riggins

My experience has been horrible. After speaking with several people and spending three weeks sorting through an issue with my claim, the dealership still was not cleared to fix my car. I was told that I needed to file a new claim for my front axles, which are covered, and that was occurred. However, before the dealership could explain the claim fully, they were told that the axles would not be covered. This is the second time that this has occurred. I understand that the first claim contained parts that were not covered and that is why the claim was denied. However, after following the steps of taking the car to the dealership, as instructed by Endurance, filing a new claim for the COVERED parts, as instructed by ENDURANCE. I am left with the same result. This warranty is not worth the money or the time that you will have to spend chasing them to get your COVERED parts repaired. LESSON LEARNED!!

4 years ago

Reply from Endurance

Hello Scott,
I am glad that we were able to make your experience a better one.
Feel free to respond with an updated review and star rating.
-Customer Experience Department

May. 18th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Sherry Cornwell Mulberry, IN

I called them when I thought our current insurance policy was running out. After our initial conversation, I did some further research and realized we still had 4 years of coverage with our current Policy. I called Endurance back and tried to cancel what I had initially agreed to. I ha been informed that I could get a full refund within 30 days of the transaction. When I called back and tried to cancel and get a refund, I was given the runaround. I called back a few days later, and was again given the runaround and was told the original person I had talked with was busy on another line and she would call me back. She never did. So I called again the next day and finally got someone who understood my position, and granted my cancellation and refund. I was not happy with the number of days and people I had to talk with before I got some positive action.

4 years ago

Reply from Endurance

Hello Sherry,
We do apologize for you not receiving the best experience with our company.
I want to thank you in advance for addressing your concern with us. We would like to have a conversation with you. Please call in at 833-760-0386. So we can set up a time to talk to you. We are having a difficult time locating your file.
We want to be able to see how we can make your experience with us a better one.

Thank You,
Customer Experience Department

May. 5th, 2020

star star star star star

Jimmy Bridges Mobile, AL

I am just starting my warranty with Endurance but i have heard nothing but good things about them . They stand behind there warranty coverage 100% and they are very good about working with there customers to make there warranty affordable .

10 months ago

Reply from Endurance

Hi, Jimmy. Welcome to the Endurance Family!
Thank you very much for voicing your positive experience with the company. We look forward to having you as a client for many years to come.

- The Endurance Team

Jan. 23rd, 2024

star star star star star_border

Demetriou Wright Phoenix, AZ

My overall experience with Endurance has been great especially being a fairly new customer with a vehicle that has recently turned ten years old, I'd love to get a newer used or newer vehicle But who can afford the high prices these days. so I've decided to keep my vehicle for a couple more yrs. and pray for the best and thus far Endurance has been the best for me and my vehicle.

10 months ago

Reply from Endurance

Thank you for leaving us a review, Demetriou. If there's anything that we can do to improve your experience, please feel free to send us an email at feedback@endurancedirect.com. We would love to hear how we could earn 5 stars from you.

Thank you,
The Endurance Team

Jan. 23rd, 2024

star star star star star

Dunet Belancourt Evanston, WY

I called, prepared to cancel my policy because I could not find a local shop to do the work on my truck. Gilberto not only found me a local shop that amazingly I had used before out of pocket but clarified how could use that shop with going through the clunky (my words) website. Thank you

10 months ago

Reply from Endurance

Hi, Dunet. We're happy to hear that our team provided you with great customer service and was able to help you find a repair shop! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

- The Endurance Team

Jan. 23rd, 2024

star star star star star

Janice James Oak Ridge, TN

I have recently joined Endurance extended Warranty. It went very smoothly. Today I spoke with Rodney. He answered my questions with ease helping me with the Endurance App on my iPhone and I am pleased to give a positive review regarding Rodney’s performance & Super professionalism. Thank You for helping me!

10 months ago

Reply from Endurance

We're happy to hear that our team provided you with excellent service, Janice. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Jan. 23rd, 2024

star star star star star

Tyrone Walton Atlanta, GA

Thanks Rodney for handling my monthly pay over the phone. He was very knowledgeable and professional. He handled the transaction quickly and verified every step during each transaction on both my policies. A1 customer service. Thanks Rodney

11 months ago

Reply from Endurance

Hi, Tyrone. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

- The Endurance Team

Jan. 23rd, 2024

star star star star star

Soandrae Irving Bellingham, WA

The customer service is always tops. The warranty plans are absolutely reliable - peace of mind is the word of the day. The representatives on the phone are knowledgeable pleasant and efficient.. I give it a A plus rating. Thanks, Endurance.!

11 months ago

Reply from Endurance

Thank you so much for your 5-star review, Soandrae! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Jan. 23rd, 2024

star star star star star

P.D. Smith IL

The folks at Endurance were very helpful and polite. I received a survey to rate their follow through to a claim, however I have not had a claim and it worried me that I may have hacked. Rest assured, there was no claim, they checked and said it was a mistake that I received that survey. All’s well!

11 months ago

Reply from Endurance

Hi, P.D. Thank you so much for taking the time to leave us a 5-star review!

- The Endurance Team

Jan. 23rd, 2024

star star star star star

Mary Salisbury North Kingstown, RI

Wow! Talk about 1-Stop Shopping. Meghan, the representative who managed my request was customer oriented, knowledgeable of solutions, and provided on one call all of the information I needed to advance my process. Very satisfied.

11 months ago

Reply from Endurance

Hi, Mary. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

- The Endurance Team

Jan. 23rd, 2024

star star star star star

Cindy Goad

It feels great to know that I have a backup plan in case something happens to my car thank God nothing has happened yet but from my experience with endurance I believe wholeheartedly that if something does happen to my car that the customer service that has been so great will continue through claims

11 months ago

Reply from Endurance

Hi, Cindy. We appreciate the rating and are glad we could provide you with a positive experience!

- The Endurance Team

Feb. 14th, 2024

star star star star star

Tamika Wood Garner, NC

I love and appreciate all the assistance and knowledge Freda P provided. I have never experienced and one more patient, caring, understanding and helpful. Thank for your service and I will make sure I tell the world every chance I get about my experience and the the wonderful product I have with Endurance.

11 months ago

Reply from Endurance

Hi, Tamika. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!

- The Endurance Team

Mar. 21st, 2024

star star star star star

Patricia Cohan-kinlaw Suffolk, VA

We were delighted with the experience of dealing with making a claim when we broke down on tinterstate. Everything went smooth as silk they took care of us immediately and efficiently everything was handled and were back on the road the next morning , could not have been more pleased, I highly recommend their services

11 months ago

star star star star star

Elsa Del Rio Buffalo Grove, IL

Well, I trust Endurance. So hopefully if an issue should arise with my vehicle, I have a good experience with this company fixing my vehicle with no hassle. I would think they do right, overall the customer is paying for this service. Thank you

11 months ago

star star star star star

Todd Harrison Plainfield, IN

I just got a multi car warranty on my two sons cars two weeks ago. Due to unexpected financial circumstances I thought I was going to have to cancel these policies. Kim was fabulous in helping provide reasonable alternatives that allowed me to keep the policies and still address my short term financial situation. Thanks, Kim.

11 months ago

star star star star star

Great car warranty insurance Magna, UT

Have had a great experience using them. Wasn’t a big breakdown but they did save me time in having to do it myself and on the labor part and some on the part. And was fast and easy (Wheel hub bearing). I have confidence in endurance if I should happen to have a engine failure.

11 months ago

star star star star star

Karen Slidell, LA

I felt like the representative was very pleasant and I didn’t feel rushed. She settled my request immediately. Thank you. As far as the price of my policy it was the best option I found considering all the benefits included.

11 months ago

star star star star star

Gwyneth

So far, so good. My compressor went out for my car air conditioner in March. I contacted my local Honda dealer and asked them to call Endurance to begin the repair process. Unfortunately, Honda gave me the run-around regarding the new part because it wasn't a Honda replacement part. Finally, we got the part delivered from Endurance and it was installed by the Honda service people. My plan going forward is to avoid Honda and use Tires Plus or some other repair shop instead. Thank you, Endurance! I look forward to a fruitful partnership over the next few years.

1 year ago

star star star star star

Christina Brautigam Augusta, GA

I highly recommend this extended warranty company to all. Raven was extremely helpful and explained all the details of the warranty and coverages to me. I was initially calling to cancel and she took the time to explain the benefits of having an extended warranty with Endurance. She even took the time to find a better warranty program for me. I am extremely grateful to her. If you are unsure of whether you should or should not get an extended warranty I would highly recommend speaking with a representative today.

1 year ago

star star star star star

Angel

There is nothing wrong with Endurance every one is wonderful make you feel like your talking to a family member that get you and understand what needs to be done for there customers and yes just like family your not always gonna get what you want I understand they have a business to run so we can never get upset because we can’t get what we need when we need it I don’t know no company that let’s you get original parts for your vehicle listen don’t take my word trying it out .

1 year ago

star star star star star

Corena Lipstreuer Humble, TX

Professional. Friendly yet knowledgeable. Answered all questions thoroughly with an excellent command of the English language which is very important to me. The purpose was to discuss current warranty benefits and request comparisons for an upgraded warranty that covered more of what I desired. Discussed, reviewed, confirmed and reconfirmed options and then my commitment with dates and numbers. Best part of my morning ~ talking to Akeem.

1 year ago

star star star star star

Robert Jones Grand Junction, CO

I liked the professional conversation I had with Tabitha G . She explained my contract with me in a professional way explaining why I would not be reimbursed . I knew it was a long shot was out of town five weeks ago and did not have my information for my contract. Had to replace my (plastic) oil pan $1100 later .Any way Tabitha Thank you for being pleasant and professional on the phone . Had my doubts about the insurance but now I fell completely comfortable. Thank you. Robert J

1 year ago

Reply from Endurance

Robert, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

- The Endurance Team

Jul. 18th, 2023

star star star star star

lynda mccree Waycross, GA

What I liked about my conversation today with Mr Troy is that this man went beyond to assist me . The one thing I liked about him is he was patience with me and explained everything I need to know as a coustome I have been to many companies and it was to me a rush sale. I truly recommend him because of his knowledge he didn’t rush me This man was amazing and got me just what I needed today all people should be like him I was very surprised to get treated like that. Please do what you can to acknowledge him I was very satisfied. MsMccree

1 year ago

Reply from Endurance

We're happy to hear that our team provided you with excellent service, Lynda. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Jul. 18th, 2023

star star star star star

Abdul Muhammad Ames, IA

I have had an amazing experience so far with Endurance. There has been no problems with the dealership working with them and they solve my problems quickly whenever I call. I was very skeptical about them at first because I've heard that these types of warranty companies don't really pay out for real repairs, but my timing chain went out last fall and it was covered under my service warranty. my alternator went out on my vehicle yesterday and I found out that it is a cover repair as well. So far, endurance has saved me THOUSANDS of dollars. I would highly recommend and Endurance!

1 year ago

Reply from Endurance

Hi, Abdyl. We're so happy to hear that you love your coverage plan with Endurance! We look forward to having you as a customer for many years to come.

- The Endurance Team

Jul. 18th, 2023

star star star star star

Dona

What a wonderful Representative Kitami was. She was extremely professional, warm, friendly, courteous, understanding, patient and thorough. Upon ending my call I knew that I had nothing to worry about and all had been resolved. This is an amazing company and I am so very very glad that I have my car coverage with them. I would highly recommend them to anyone.

1 year ago

Reply from Endurance

Hi, Dona. Thank you for recommending us in your review! We’re glad we made your experience with us a great one.

- The Endurance Team

Jul. 18th, 2023

star star star star star

Annette Stuart Summerville, SC

So far so good. I have not yet used the actual service but had questions regarding my policy and what exactly is covered. I spoke with a wonderful, well informed, Tabatha and she read everything to me, gave me a list of shops near me that are familiar with their services. Thank you Tabatha. She was very professional and caring. Can’t wait to see how well the process is going to go for my repair. 🤞🏼

1 year ago

Reply from Endurance

Annette, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

- The Endurance Team

Jul. 18th, 2023

star star star star star

Keke Dallas, TX

After speaking with Ms. K, I’m very grateful for her very compassionate and professional expertise in some of my questions i have with my policy. I haven’t used it yet, but I’m very confident when the time comes, Endurance will, without any hesitation, help me through the process if my H2 Hummer SUT has a mechanical problem!!! Excellent customer service from Ms. K!!! Thank you m’am

1 year ago

Reply from Endurance

Hi, Keke. Thank you very much for voicing your positive experience with the company. We look forward to having you as a customer for many years to come. We're always here for you!

- The Endurance Team

Jul. 18th, 2023

star star star star star

Deborah Jones Memphis, TN

Call pay Link Michelle answer the phone assist me with update my profile also and updated me with the booklet that Endurance supposed to send out for new customers and my policy information she insured me everything will be updated on her end and she will get an email to Endurance to update on their end so my phone number and everything is been updated I thank you Michelle for doing a good job and I’ll be sitting back waiting for my policy information and my booklet from Endurance thank you

1 year ago

Reply from Endurance

Hi, Deborah. We’re so happy to hear you had a great experience with our customer service team! If you have any other questions, please don't hesitate to contact us.

- The Endurance Team

Jul. 18th, 2023

star star star star star

Tennisha Quinn Erie, PA

It was excellent, at first I was waiting on the phone for hr. Then I called another number that rep really got it done he made sure someone called not one but Two Reps called back. Please to say everything was answered! The last Rep I spoke to was very patient I had her waiting 😆 But very friendly and informative 🙏🏾 Thnks Happy paying customer Here!!

2 years ago

Reply from Endurance

Hi, Tennisha. We're happy to hear that our team provided you with great customer service today! We pride ourselves on operating with integrity to deliver on our promise of providing peace of mind.

- The Endurance Team

Jul. 11th, 2022

star star star star star

Diane GEORGES Miami, FL

Ms. V called today even before I was able to call concerning some questions I have concerning a payment and the types of services that are provided. The young lady was extremely polite, courteous and very helpful. She eased my mind considering the fact that car problems can be very stressful and costly. The young lady did an exceptionally well job! 😊💯🏅

2 years ago

star star star star star

David Boyett Apopka, FL

This morning I called to get clarification on my warranty coverage for a used vehicle I purchased in September and purchased my Endurance warranty in November 2021. I was concerned that if any issues came up that they would be considered preexisting. I was told that as long as nothing was done before the 30 day and 1000 mile waiting period, that my warranty would in fact cover any repairs as long as I followed the required guidelines. This was awesome assistance and made me feel at ease.

2 years ago

star star star star star

Steven Fiorica Howell Township, NJ

I had a small issue on a transfer, it was taking a long time to resolve until a customer service agent named Tanya became involved. Let me just say this Tanya is great!! She is the definition of customer service, she took the time to research the issue went to the proper departments on her end and completely explained the issue and resolved it. Tanya is caring understanding and extremely thorough. Tanya is a very valuable asset and this company and should be recognized for her outstanding skills.

2 years ago

star star star star star

Mattie Harris Detroit, MI

The person that I spoke with today was very helpful. His name was Mr. Rodney R. He was a good listener and was very knowledgeable about the services being offered at your establishment. He was fast and a good listener. Thank you Mr. R for having above excellent customer service skills. People always have something negative to report, but it is about time that someone asked me for my positive opinion.

2 years ago

star star star star star

Joseph R Montgomery Phoenix, AZ

The customer service agent MS. Maiya W was really exceptional she not only helped me make a payment she fixed my autopay and sent me another copy of the contract. She explained some special features of the account that I was not aware of and she explained the "elite" club benefits that are not shown on any of the Endurance marketing material that I downloaded. She was extremely personable and remembered to thank me for my service. This is a valuable customer service agent and you should do your best to keep her. V/R J. R. M.

2 years ago

star star star star star_border

April DeAngelis Cape Coral, FL

If I could give 10 stars for Gladiz F whom I just spoke to today in the claims Department I would, she was pleasant, informative, helpful and extremely compassionate. If everyone treated customers like she does, Endurance would have a lot more customers referring your company to friends. A used car I bought has been an absolute nightmare but fortunately with the higher line service contract I bought, Endurance has paid for everything up to this point. The claims process has not been seamless but part of that issue is because it is a vehicle that costs more to fix so Endurance has sent out a contracted claims inspectors for each repair because each claim was over $1500. Between the diagnostic, the claim submission, the claim inspector, and the claims reviewer internally at Endurance, you could be without your vehicle for a while without actually having rental car coverage started or your vehicle being worked on. But at the end of the day, I will take the aggravation over having to pay all of it out of pocket. My suggestion before you but a contract is read the limit of liability max payout and read line for line what your contract will cover and it's exclusions. Level 4 is well worth it.

2 years ago

star star star star star

Wolf Ridge Sports Gainesville, TX

This policy is so all-encompassing that I purchased it for my daughter. I have received excellent service and would highly recommend it to anyone on a budget with an older car. Cars that today are exceeding their original factory warranty have incredibly complicated and expensive repairs that can ruin a normal person's budget. One repair could possibly cost more than this entire policy. And since it is paid on an affordable monthly term you can remain comfortably within your budget.

2 years ago

star star star star star

Lucy Council Bluffs, IA

Let’s just say that if there were a parking lot full of vehicles and only one was chosen to have something go wrong with it, mine would be the chosen one. This is not just in regards to my present truck. This has been a “blessing” for me throughout my entire driving career. It’s why I became an Endurance customer years ago and why I am still one today.

2 years ago

star star star star star

Larry Johnson The Dalles, OR

Calling customer support can be such a different experience depending on where you are calling. Calling customer support at Endurance has been a consistent positive experience for me each time. I have either lucked out or they train their people very well. It’s hard to believe I could have lucked out each time throughout my years of their service.

2 years ago

star star star star star

Terry North Charleston, SC

So when I was advised to “buy” a car warranty the word that stood out to me was “buy” meaning me spending money. That word never really makes me happy but when I took the advice and acquired a warranty from Endurance rather than spending money what actually ended up standing out to me was the savings I realized when my car decided to misbehave.

2 years ago

star star star star star

Charles Milan Sugar Land, TX

Vernetta G was very very helpful. She tried and tried to help me in a bad situation. You see, I thought I had coverage (high tech) on the radio and back up camera but I do not. This is a new policy. I do not want to add another 1000 miles to the vehicle and do not want to not have coverage on the vehicle. But Vernetta gave m a great quote for a new policy with high tech coverage that I will have to decline. Endurance can’t help because I was 21 days past the time of enrollment to make changes. I tried. Vernetta also tried.

3 years ago

star star star star star

John Jackson Winston-Salem, NC

I had a good experience with endurance today because I called for the transcript of everything that I am entitled to and she sent it right to me. Now I understand how to go about getting my repairs done and and everything about my automobile that needs to be taken care of in due time. I learned that Procedure is everything if you want it done right, you must be aware of the rules and regulations.

3 years ago

star star star star star

Richard J. Costa ,

I am a new customer and after speaking to the person who called me back , Amela , I am sure that I made the right decision. I am a 75 year old retired person that worked in sales since 1969 and I was so impressed with this young lady . I have had several policies over the years but nothing that comes even close to payment , and coverage that I was offered. Hope that I never need them , however , I KNOW that they will be there for us . Richard and Joyce Costa

3 years ago

star star star star star

Patti Ellis , SC

My experience today with Chelsea from Endurance was great! My computer had deleted my email from Endurance with my contract. I called Endurance and figured I would be on hold forever. However, I was connected to her in less than 1 minute!! She was super nice on the phone and immediately put my fears to rest when she told me she could email me a copy of my contract right away. She also sent me directions on how to access my digital rewards. She was the best thing to happen to me today! Endurance has an amazing employee in Chelsea.

4 years ago

star star star star star

Cynthia Reardon Wilmington, NC

I highly recommend Endurance, both for their services and actual human contact. The gentlemen I have spoken with at Endurance have been extremely helpful. I was on a call today with account manager, Veshy, and he was incredible! During this time I have experienced shortness in the voices of Customer Service agents elsewhere. Veshy did everything he could to assist me with a very pleasant voice and attitude! Thank you Endurance and Veshy for such a pleasant experience!

4 years ago

Reply from Endurance

Hello Cynthia,
Thank you very much for taking the time to leave a review for our company as well as one of our representatives!
I will pass the message along and I know he will greatly appreciate it.
-Customer Experience Department

May. 12th, 2020

star star star star star

Arjun Mittra Silver Spring, MD

I purchased an Endurance "Supreme" coverage policy soon after I bought my used BMW 3 series, and factored the cost of the coverage into the price I paid for the used car. My Endurance policy has now ended after 5 years and I can say it is the best decision I made to look after my car and worth every penny. Especially since BMW repairs can be expensive. Endurance covered every repair that needed to be performed over the last 5 years and provided a rental car when I needed it. Very professional with excellent customer service. I highly recommend them.

4 years ago

Reply from Endurance

Hello Arjun,
Thank you very much for taking the time out to leave such an amazing review for our company.
We greatly appreciate you being a customer of ours and having an all around great experience.

May. 11th, 2020

star star star star star

JP in Oregon West Linn, OR

This company has been fantastic..this is a real review, I have had endurance for over two years now and even my Merc dealer says they are great to work with. They do have the best prices and coverage I have come across and they honor their contracts. I have no doubt in my mind all my continuing extended service contracts will be with Endurance. And for those questioning, they have paid more than I did for the coverage...this tells me they are a great company because they take care of their clients...choose wisely. JPC

4 years ago

Reply from Endurance

Thank you very much for taking the time to leave such a great review for our company. Look forward to working with you for the remainder of your policy!

May. 1st, 2020

star star star star star

Breadlady7 Omaha, NE

RE: New Customer VERNETTA went above excellency to retain a new customer. She has great knowledge of your product and highly skilled in negotiating the best options. Vernetta is very hospitable extremely determined to please. This employee should be commended for representing every positive aspect your company has to offer. Thank you for employing her. Sheila Boatman

4 years ago

Reply from Endurance

Hello,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department

Apr. 14th, 2020

star star star star star

Thomas

I couldn't have asked for better service… I had an issue that needed resolving on an urgent basis, and not only was the issue resolved to my satisfaction, I got a call back confirming that I was satisfied! The initial sale or price may be really important to some people, but the service and the follow up when needed, is what gets My business ... :-)

7 years ago