Name: Endurance
Rating: 4.3

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Verified Customer

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Art B. Littleton, CO

Initial research, consultation and initiation of contract with the sales rep was positive. He was quite thorough and knowledgeable. However, when it was determined that the extended warranty was not going to be needed, the cancellation process was not as positive. While the cancellation and credit was handled promptly, the customer service rep was a disappointment. Understanding that his job is to try to retain a cancelling customer, his attitude was a bit rude and condescending. Providing star ratings is a bit difficult since my experience with Endurance had been limited, the customer service aspect was the cause of lesser stars.

5 years ago

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Verified Customer

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Ben Yoon Little Neck, NY

Still pending. I am in my free look period. I glanced a few pages through the packet. I'll have to dedicate a good twenty minutes to this pamphlet which contains the service contract. For the money, I am estimating the cost of anticipated repairs over the contract years. If the car requires repairs and the ultimate cost is less than the service contract, well, who could know. Anyway, at the minimum, I know what it'll cost me for un-planned big-ticket repairs. The sales process was easy, I compared various plans and we found one that fit my driving habits. I didn't want to buy too much coverage, but I think they are all priced within a few hundred of each other anyway. Only certain types of vehicles fit the bill for one of their service contracts - within a certain year of manufacture and under certain mileage. Maybe they have 100k plans, but I wouldn't personally know. After a phone purchase, the contract was mailed to me and just received yesterday.

5 years ago

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Robert Alcanter II

Very comprehensive and great value for the money for vehicles that have expired factory warranties.

2 weeks ago

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JP

Haven't had to use my coverage yet but when I have called with questions CS was very helpful

2 weeks ago

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Larry Nemeth

It's a good company that provides a great service in protecting your automobile.

2 weeks ago

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Sheryl L Meade

The lady who helped me over the phone was very patient & helped me receive what I needed.

3 weeks ago

Reply from Endurance

Thank you so much for your 5-star review, Sheryl! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Apr. 1st, 2024

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DrBillLemoine

Effective road service. Accommodated my automileage maintenance schedule when a little off timing.

3 weeks ago

Reply from Endurance

Thank you for the 5-star rating, Dr. Bill]!

- The Endurance Team

Apr. 1st, 2024

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Sandy

Stress-free experience. Reliable company providing quick and dependable service.

3 weeks ago

Reply from Endurance

Thank you so much for your 5-star review, Sandy! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Apr. 1st, 2024

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Jamir Mitchell Avon, MA

Tamika was the best customer service representative I have ever had to help me in my life. She seen my frustration about an existing claim, and assured me that she would help me better understand why my claim proceeded the way it did. If it wasn’t for her care, understanding and patience, I would have cancelled my policy plan with endurance today. But because she cared enough to take the time out of her day to investigate the clauses and information, I remain a covered endurance customer. Thank you Tamika for everything you did for me today and making sure I stay covered. I wish there was more customer service agent like yourself that care a great deal like you did for me. I will never forget it!!!!!

9 months ago

Reply from Endurance

Jamir, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

- The Endurance Team

Jul. 18th, 2023

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Angela

I called regarding a copy of my contract, I had the privilege to speak to Joniqua A, she made my experience very pleasurable by going above and beyond my expectations. I was a bit frustrated because I was advised that I would receive a copy via both email and postal during the enrollment process. Joniqua made sure I received my contact while I was connected with her, she made several attempts to send the email due to receiving an undeliverable message, she took the time to verify, confirm and correct my email address, confirmed the delivery before disconnecting the call. Joniqua is a great asset to Endurane, again Thank you for a awesome experience.

9 months ago

Reply from Endurance

Hi, Angela. We're happy to hear that our team provided you with great customer service and was able to ensure the delivery of your policy. We pride ourselves on operating with integrity to deliver our promise of peace of mind.

- The Endurance Team

Jul. 18th, 2023

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Willie Milom Bronxville, NY

My phone call with your customer service today. He was very polite. He took his time. He understand what I was talking about. He help me out a lot. I read him the top he was amazing.

5 months ago

Reply from Endurance

We're happy to hear that our team provided you with excellent service, Willie. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Jan. 23rd, 2024

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Denise Adams Portland, OR

I called my auto car repair and asked them he best company that they used and they told me Endurance. Haven't had it long enough to use it, but am sure when I do it will be hassle free

5 months ago

Reply from Endurance

Hi, Denise. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

- The Endurance Team

Jan. 23rd, 2024

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Lori Quandt Kerman, CA

Really disappointed with this company. My father started a policy, was never late nor used the warranty. This year he went into hospital, rehab, hospital and then into assisted living and never to go home again. As a result of trying to cover the bases and address ALL accounts/bills/selling home/ moving and the emotional trauma involved there was a mix up in us knowing about the bill needing to be paid even after informing them of losing the car and no intention of replacing it and the email/phone used for correspondence because of access to both in lieu of our situation went past due. I connected with them months before this happened and no one mentioned to me that the payments needed to be continued in order for us to cancel and be refunded since they were not going to replace their car that was totaled or transfer the policy. By the time we were able to address the policy it was just 7 days past the last day possible to do so and despite my trying to explain to them the situation they would not allow for adjustment after hearing the unusual details and work with us to help my father recoup the investment he had put into the policy despite the hardships he and our family experienced this year. (Most) everyone was very kind but the recording that you hear while on hold stresses their attention to customer service and treating you accordingly. I would have thought that someone with the authority to hear our details would have and that there could have been an exception made based on uncontrollable circumstances and unknown information. I had hoped that we would be seen as people instead of simply numbers on the books for them.

5 months ago

Reply from Endurance

Lori, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at [email protected] with your policy information so we can assist you further.

Sincerely,
The Endurance Team

Jan. 23rd, 2024

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Tyrone Walton Atlanta, GA

Thanks Rodney for handling my monthly pay over the phone. He was very knowledgeable and professional. He handled the transaction quickly and verified every step during each transaction on both my policies. A1 customer service. Thanks Rodney

6 months ago

Reply from Endurance

Hi, Tyrone. We're happy to hear that our team provided you with great customer service! We pride ourselves on operating with integrity to deliver our promise of peace of mind.

- The Endurance Team

Jan. 23rd, 2024

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Soandrae Irving Bellingham, WA

The customer service is always tops. The warranty plans are absolutely reliable - peace of mind is the word of the day. The representatives on the phone are knowledgeable pleasant and efficient.. I give it a A plus rating. Thanks, Endurance.!

6 months ago

Reply from Endurance

Thank you so much for your 5-star review, Soandrae! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Jan. 23rd, 2024

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P.D. Smith IL

The folks at Endurance were very helpful and polite. I received a survey to rate their follow through to a claim, however I have not had a claim and it worried me that I may have hacked. Rest assured, there was no claim, they checked and said it was a mistake that I received that survey. All’s well!

6 months ago

Reply from Endurance

Hi, P.D. Thank you so much for taking the time to leave us a 5-star review!

- The Endurance Team

Jan. 23rd, 2024

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Mary Salisbury North Kingstown, RI

Wow! Talk about 1-Stop Shopping. Meghan, the representative who managed my request was customer oriented, knowledgeable of solutions, and provided on one call all of the information I needed to advance my process. Very satisfied.

6 months ago

Reply from Endurance

Hi, Mary. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

- The Endurance Team

Jan. 23rd, 2024

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Cindy Goad

It feels great to know that I have a backup plan in case something happens to my car thank God nothing has happened yet but from my experience with endurance I believe wholeheartedly that if something does happen to my car that the customer service that has been so great will continue through claims

7 months ago

Reply from Endurance

Hi, Cindy. We appreciate the rating and are glad we could provide you with a positive experience!

- The Endurance Team

Feb. 14th, 2024

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Tamika Wood Garner, NC

I love and appreciate all the assistance and knowledge Freda P provided. I have never experienced and one more patient, caring, understanding and helpful. Thank for your service and I will make sure I tell the world every chance I get about my experience and the the wonderful product I have with Endurance.

7 months ago

Reply from Endurance

Hi, Tamika. Thank you so much for taking the time to share your experience with Endurance! We take pride in knowing our customers are happy!

- The Endurance Team

Mar. 21st, 2024

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Patricia Cohan-kinlaw Suffolk, VA

We were delighted with the experience of dealing with making a claim when we broke down on tinterstate. Everything went smooth as silk they took care of us immediately and efficiently everything was handled and were back on the road the next morning , could not have been more pleased, I highly recommend their services

7 months ago

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Elsa Del Rio Buffalo Grove, IL

Well, I trust Endurance. So hopefully if an issue should arise with my vehicle, I have a good experience with this company fixing my vehicle with no hassle. I would think they do right, overall the customer is paying for this service. Thank you

7 months ago

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Todd Harrison Plainfield, IN

I just got a multi car warranty on my two sons cars two weeks ago. Due to unexpected financial circumstances I thought I was going to have to cancel these policies. Kim was fabulous in helping provide reasonable alternatives that allowed me to keep the policies and still address my short term financial situation. Thanks, Kim.

7 months ago

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Great car warranty insurance Magna, UT

Have had a great experience using them. Wasn’t a big breakdown but they did save me time in having to do it myself and on the labor part and some on the part. And was fast and easy (Wheel hub bearing). I have confidence in endurance if I should happen to have a engine failure.

7 months ago

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Karen Slidell, LA

I felt like the representative was very pleasant and I didn’t feel rushed. She settled my request immediately. Thank you. As far as the price of my policy it was the best option I found considering all the benefits included.

7 months ago

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Charles Bider Atlanta, GA

Tabitha G is an exceptional rep for the company, I originally called in to get an explanation concerning my bill pay which she point by point explained in the greatest detail. Not only that but she emailed me a copy of my coverage and explained how to get things taken care of in an emergency. Great job! Thanks again Tabitha!

7 months ago

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Emin D. Cancer McHenry, IL

They have an excellent customer service team and an outstanding service claims team, who really do listen and try to help you resolve your automobile repair claims in a timely and professional manner. I cannot recommend this company enough. Really top notch!

7 months ago

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bonnie jean helton

I finally called you guys because I needed a few questions answered and then I got Tabitha on the phone and she took care of everything I have paperwork and everything which I didn't have before when I first signed up she was terrific she gave me everything I needed and she was greatly appreciated endurance should be happy to have her!!

7 months ago

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Anita Recht Crist Ballwin, MO

The agent that I spoke with was most accommodating to my problem, as he took time to understand my mistake, and instead of simply turning me away he checked to see what he could do satisfy me as a customer. And he pulled strings to do just that! Most companies just don't care enough to bother.

7 months ago

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Peggy Hernandez Lake in the Hills, IL

I got the highest package despite being leery of the claims process. I have had 2 claims in the 2 years since I got it and both were covered and fixed easily at my dealer. No red tape, no money upfront to get reimbursed. It hasn't paid for itself yet, but it might in the next 3.

7 months ago

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Missions Dallas, TX

I have not had to use their services. The set up and purchase of an Endurance policy was great and the professional customer representative was awesome. As a senior citizen it is great to feel safe and know your organization is not a scam. Answered all questions presented. Thank you caring and being a honest company.

7 months ago

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Jocelyn Dobransky North Canton, OH

The plan I have meets what I want for my older Jeep. The process is easy to do, especially for a non tech savvy senior and the monthly rate is affordable! I have yet to use the plan which is good but I am sure I will get the best possible care and service.

7 months ago

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Lonesome Dove (MÖ)

Miss. Tamika , she took the time to listen to the problems that I was having, I also like that she took initiative to comple my worries of my policy, you definitely need more Representatives like Miss Tamika. Thank you, and may God watch over you all. Sincerely, MO'TEK Slocum

7 months ago

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Reds 49 Las Vegas, NV

I spoke with a young lady who works for you company named Shanaiesha T OMG this woman level of service was above and beyond she made feel valued as a customer she was very knowledgeable of your products and was able to meet all my needs.

7 months ago

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Langitoto Finau Kaysville, UT

I have done some research about Endurance! They are one of the best company,, especially in the area of "Positive Customer Service." They treat their customers to the highest extreme and their satisfaction! I am highly recommend everyone to use Endurance!

8 months ago

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Danny Vernon, AL

I personally would like to thank James D. at Endurance for clearing up a warranty issue for me. So times a customer is wrong and I was. Thanks for your knowledge and understanding of my problem and smoothly resolving the matter!!

8 months ago

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sherelle daniels Baltimore, MD

I had a problem and it was stressing me out. I then asked to speak with a manager and this gentleman named Jesus M. Came on the line and help me out. He stayed on the phone with me for over an hour and then we were talking again that next morning. I appreciated the time that you took to resolve the matter!

8 months ago

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James H

Outstanding customer service by 2 guys who really cares about my abnormally hard situation Lloyd & Marion worked extremely hard to remedy my situation. However to no avail Endurance is a great company to have .... oil changes and windshield wipers are included w their insurance. Highly recommend this company

8 months ago

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Verified Customer

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Thomas Bacon

It was a 60/40 experience. 40% was good. The performance on taking care of my alternator was fine. I was given the wrong number for Roadside service, but managed thru that. It was the ordeal with my Infotainment Control panel which has been horrible. The repair shop DID give your adjuster the wrong part number, and it was denied accordingly, but efforts over the past MONTH to resolve and resubmit has been largely met with silence. Your customer care person John M started out great trying to help, but even he has gone silent over the past week with no response to my emails. So while part of my experience went fine, overall I am extremely unsatisfied with my experience.

3 years ago

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Allen Perry

Outstanding customer service. Outstanding coverage and very affordable.

3 weeks ago

Reply from Endurance

Thank you so much for your kind words, Allen. We really appreciate the 5-star review!

- The Endurance Team

Apr. 1st, 2024

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Banks H.

Amber was the best customer service rep I've ever had. She deserves a raise.

3 weeks ago

Reply from Endurance

Thank you so much for your 5-star review, Banks! We will share this with our customer experience team to let them know to keep up the amazing work.

- The Endurance Team

Apr. 1st, 2024

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Michelle Bernard

Easiest, no brainer purchase ever. We have one on both cars.

3 weeks ago

Reply from Endurance

Thanks for the stellar rating, Michelle!
- The Endurance Team

Apr. 1st, 2024

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HW Hilton

Quick response and evaluation for amount of claim and reimbursement

3 weeks ago

Reply from Endurance

We're happy to see that you had a 5-Star experience! We’re here for you anytime.

- The Endurance Team

Apr. 1st, 2024

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Robert Jones Grand Junction, CO

I liked the professional conversation I had with Tabitha G . She explained my contract with me in a professional way explaining why I would not be reimbursed . I knew it was a long shot was out of town five weeks ago and did not have my information for my contract. Had to replace my (plastic) oil pan $1100 later .Any way Tabitha Thank you for being pleasant and professional on the phone . Had my doubts about the insurance but now I fell completely comfortable. Thank you. Robert J

10 months ago

Reply from Endurance

Robert, thank you for the wonderful review and for taking the time to share your feedback with Endurance. Our priority is customer service, and we are ecstatic that we met that mark!

- The Endurance Team

Jul. 18th, 2023

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lynda mccree Waycross, GA

What I liked about my conversation today with Mr Troy is that this man went beyond to assist me . The one thing I liked about him is he was patience with me and explained everything I need to know as a coustome I have been to many companies and it was to me a rush sale. I truly recommend him because of his knowledge he didn’t rush me This man was amazing and got me just what I needed today all people should be like him I was very surprised to get treated like that. Please do what you can to acknowledge him I was very satisfied. MsMccree

11 months ago

Reply from Endurance

We're happy to hear that our team provided you with excellent service, Lynda. We’ll make sure that they receive your feedback. We're sure it will make their day!

- The Endurance Team

Jul. 18th, 2023

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Abdul Muhammad Ames, IA

I have had an amazing experience so far with Endurance. There has been no problems with the dealership working with them and they solve my problems quickly whenever I call. I was very skeptical about them at first because I've heard that these types of warranty companies don't really pay out for real repairs, but my timing chain went out last fall and it was covered under my service warranty. my alternator went out on my vehicle yesterday and I found out that it is a cover repair as well. So far, endurance has saved me THOUSANDS of dollars. I would highly recommend and Endurance!

11 months ago

Reply from Endurance

Hi, Abdyl. We're so happy to hear that you love your coverage plan with Endurance! We look forward to having you as a customer for many years to come.

- The Endurance Team

Jul. 18th, 2023

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Nicole Carter Gonzales, LA

The representative was more than helpful. What I truly appreciate was the dedication in helping me. I had issue finding my information in regards to my policy and she was very diligent and patient with me. What was the most amazing part, her system had actually logged her out due to being over work hours, which I completely understand from experience with computer technology, she still took the time to make different attempts to recovering my information and helping me for my reasoning of calling. Representatives like thee young lady I interacted with was a pleasure, and an enlightenment. We need more representatives like this in today and future!!

1 year ago

Reply from Endurance

Nicole, thank you so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations. We’ll make sure that they receive the recognition they deserve.

- The Endurance Team

Jul. 18th, 2023

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david douse Hollywood, FL

Well for one thing you work with your customer because how you working with me and this time of crisis with the pandemic people all over the country hurting I'm sure I'm not the only one that you've helped out. And when the you help people out most people tend to remember that, and they all recommend you to other people because it's always better to have it by word of mouth than to read it on a board or in a letter that your mail to somebody but I've only had you for a few months. So the way you've helped me this time I'm sure when I need it again you'll come through for me again and that's hard to get people that you can trust. And that you can count on some people tend to leave you hanging but I appreciate the help and I hope you have a Happy New year thank you very much

3 years ago

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Kaye Porter Prescott Valley, AZ

We received a telephone call from a man advising my husband that Endurance Policy for my Son's car was expiring. I checked the phone, found the number, called the man. I believed something was wrong, so I simply told him I would call Endurance. I did call and had the pleasure and good fortune of being assisted by MARY who us outstanding. I found her to be polite, patient, thorough and knowledgeable. I give thanks to her, and to Endurance for hiring quality employees such as Mary. She easily put my concerns to rest. In the future if I require assistance, I will call and ask to speak with her. Thank you.

3 years ago

Reply from Endurance

Greatly appreciate the 5 star review! I will pass the message along to Mary!

May. 1st, 2020

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Michael Daugherty St Louis, MO

Never, ever have I had a better experience talking to a CSR than I have had with Eric. He was friendly, pleasant and knowledgeable. He actually knew the town I lived in. We talked about fishing, knife collecting and, oh yeah, business. We were on the phone for an hour and four minutes. He helped me with a financial issue and was was able solve the problem to our mutual satisfaction. This man needs to be in management because he needs to impart his ability to the newly hired. His CSR abilities come naturally but, so much can be taught. Too many people forget how to be human when they talk to their customers. I am so please with, not only Eric but, EVERYONE I have talked with at Endurance. Eric, though, was the absolute best. He made dealing with a company enjoyable a pleasant experience. I am so happy to have chosen Endurance instead of that other company (they were a nightmare). All in all, a great employee with a great company. Five stars plus.

3 years ago

Reply from Endurance

Hello Michael,
Thanks for sharing your rating with us and the community.
Thanks,
Customer Experience Department

Apr. 24th, 2020

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Mrs. Ford Antioch, CA

KIARA WAS GREAT SHE TOOK OWNERSHIP OF ALL MY ISSUE'S . She was able not only to remain patient with me being somewhat irate no fought of hers ,she did not cut me off or over talk me and Kiara understood exactly the rare and confusing citation . Kiara has single handily restored some of my faith back in car warranty companies.. I would recommend if I may using her call as a training tool for others and even a go to for training in professionalism, active listening, basic and advanced problem solving skills, relating to the customer, practicing empathy with a sense of urgency and one call resolve. And last but not least, Kaira went over and beyond and even set expectations, to make sure I was fully informed and reminded me of some self service options. Please thank Kiara for me as she did and exceptional job and made my year! Thank you again KIARA! Sincerely, Shorlensy Ford

4 years ago

Reply from Endurance

Hello Mrs Ford,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Thanks, Customer Experience Department

Apr. 1st, 2020