Name: Evolve Vacation Rental
Rating: 3.5

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Barbara Lorita St Clair Rock Hill, SC

I have used VRBO before and it was great so I used Evolve this time and had a great experience. I was kept up to date on everything I needed to know and was very glad I booked with Evolve and plan to again in the future.

4 years ago

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Angela Powell Logan Cordova, TN

You guys was on point. I listed all the amenities that i wanted and a quiet area and you listed some great places. Thanks for helping me find a safe place for me and my family.

4 years ago

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terry moore Lumberton, TX

Excellent service and followup on a very difficult renter that claimed issues with the house --that it did not have. Thanks for taking care of the issue without me getting involved with the renter directly.

4 years ago

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Steven Hallandale, FL

Working with Evolve was great they constantly sent reminders and information regarding our stay. Love that there was no extra charges that other companies charge and then refund after your trip.

5 years ago

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Blake Crawford, GA

We had absolutely no problem with evolve! The booking was very easy and user friendly. The stay was great and was just as it was decribe. We will definitely be using evolve in the future for our vacation rentals.

5 years ago

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KGrip Rochester, NY

Evolve vacation rental was wonderful to work with! Very thorough and very pleasant to talk with. They were always quick at answering any questions I had and I really appreciated that.

5 years ago

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Fern Stamford, CT

The evolve team was very responsive and helpful throughout the booking process. We had minor changes multiple times that they quickly addressed and handled well. They were able to address all of our questions effectively.

5 years ago

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Donna Kinston, NC

The property met our needs..The listing was clear and factual..no hidden fees or any thing to that nature.Evolve made sure we were well taken care of with clear instructions of the property..Overall great listing

5 years ago

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Kris K Edwardsburg, MI

Evolve was a great option for us to find just the right vacation spot. They answered all of our questions quickly and we always knew we could count on them. The reminders of payments and important dates were great as well.

5 years ago

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kadee Lynnwood, WA

**UPDATED** Evolve reached out to me after reading my carefully crafted review of their listing. To be honest, at first, I thought the outreach was a way to explain their practices and I wasn't interested. After responding with my issues to the customer service representative, Patrick, he went above and beyond to help me. He tracked down my review, read it, ensured me it would be posted within 24 hours, and the most important, he validated my frustration with the events that happened during my stay. Patrick worked with me to resolve my case and truly cared about making it right (not just tempering my anger). They also updated their reviews on the listing with a disclaimer that some of them were pulled from HomeAway which is disclosure -- also a change I am happy with. **Original review on 8.12.19*8 Evolve manufactures their listing's reviews. They absolutely filter and silence comments that are less than 5-stars. I gave a low review with a very thoughtful comment and evidence to back up my claims in order to help future potential renters similar to me (this house is great, but not a good fit for everyone and I wanted to share why) . They will not approve the review I left on their platform (which I could see if it were straight slander or no evidence to back up said review). Since no third party program controls their platform (like VRBO or Yelp), they can absolutely create whatever reviews they want (and they do). Be aware of all their 5-star reviews. I wish they understood that sometimes, low reviews with quality comments, are sometimes better for their listing (people can determine if the low review is applicable to them or not). They're taking that opportunity away from potential renters.

5 years ago

Reply from Evolve Vacation Rental

Hi, Kadee - Thanks for taking the time to bring this to our attention. We are sorry to hear you've had trouble posting a review and we want to see if there is anything we can do to help. Our Guest Experience Manager, Patrick, has contacted you directly to discuss your experience and is looking forward to hearing from you. At your earliest convenience, could you please get in touch with Patrick either at 720 .282.5017 or at ? Thanks - The Evolve Team

Aug. 13th, 2019

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Amber London, KY

The Evolve Team was superb! They answered all of my (numerous) questions and they did it with kindness and professionalism. It would be our pleasure to work with Evolve again.

5 years ago Edited September 14, 2021

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Patricia O'Neill-Scheidt New Prague, MN

Ease of communication with Evolve. First time doing this rental of our cabin and they have been very informative in helping us along the way and always available for Questions and suggestions.

5 years ago

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Andrea Palmyra, VA

Evolve made it such a smooth and easy way to find our amazing vacation spot and make sure we had everything we needed for an easy check in. If I needed any help an evolve representative was just a text or phone call away.

5 years ago

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Ed Kugler

The rental process on our recent Oregon vacation home was error-free in every way. Instructions were clear and timely and all communications were understandable and easy to follow. Very impressive!

5 years ago

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Dianne R

While our rental was wonderful and the people who own the property were outstanding, kind and communicative my actual experience with evolve was less than stellar. I booked the rental with no issues but when it came to logging in to my account to view the booking my login would not work. I tried a number of times to get the situation resolved but to this day cannot login to my account. That part of the process was very unsatisfactory and did not inspire confidence in the technological or customer service side of the company.

5 years ago

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Peter Doering

I started using Evolve for my vacation rental a little less than 2 year ago. When I first started using them they were outstanding. I was telling everyone to switch. They charge only 10% compared to the other local companies charging 20% and over. Which is a huge difference. Especially since everything is done online now. But they use to be very quick to respond. They really cared about my place - getting it up and ready. I get a lot of bookings - so that is not my complaint. I just think Evolve has grown too big for itself. Now when I put in a request I don't hear back for days. And usually I have to follow up to get an answer. They always have an excuse (Oh this time of year is busy) or (Oh we had a lot of changes this month) or (Oh if you call in we are better at resolving the issue right away) truthfully - I really don't care what your excuses are. And truthfully I love how I can send a request by email - they use to be so quick to respond. I work a full-time job - I really don't want to be on hold for 30 minutes to get it resolved. Truthfully I don't want to hear excuses. I want good response time. I want a group to overlook my property. They need to do whatever it takes to do that. If that means hiring more people - then do it. They have really gone downhill the last 10 months. I think their only focus is to get more clients - very sad.

5 years ago

Reply from Evolve Vacation Rental

Hi, Peter - Thanks for providing us with your honest feedback. The experience you have described is far from what we want any homeowner to have. We would love to put you in touch with the Director of our Owner Support Team as soon as possible to begin addressing your concerns. Our Director, Stephanie, has contacted you directly and is looking forward to hearing from you at your earliest convenience. Please let us know if you have any questions. Thanks again - The Evolve Team

Mar. 19th, 2019

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Barbara H. Orland Park, IL

This home looks exactly like the photo gallery shows. River kayaks and flotation devices are provided. Property is in excellent condition. The owner is available for any information needed. She certainly makes your stay a memorable adventure.

5 years ago

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Dave Crescent City, CA

As an owner of multiple properties I have had my share of problems with Evolve. They have agents 24/7 but they are on limited hours especially for us on the West Coast. When I call after 7PM I get a recording and it takes a day or two to get a response, if I email them it takes up to a week to get a response. Evolve charges 10% of the rental fee which they even tap the cleaning fee for 10% which isn't right as it comes out of the owner's pocket. The cleaning fee is usually a pass through fee and someone's wages and even if you charged more to cover the 10% it just means more for Evolve on the higher fees. They take no responsibility for their booking mistakes even when they over book the amount of guest staying. Instead of a refundable deposit they charge the guest $14.50 a day for damages for $3000 worth of damage. That won't even cover our couch and love seat. They won't pay claims unless over $25 and then you have to produce a receipt for the item. Our bookings for 2018 were down almost 30% as compared from VRBO for 2017. Seems like their experts over priced our property, which we argued about after we told them we knew our area better than they do but they stood their ground only to find them discounting our property below the price we wanted when someone book the property with less than 30 days before their arrival. After we showed them that our properties in the past had been booked solid all summer and their agency only had it minimally booked they agreed to lower the nightly rate plus we got them to remove the discounted rate as a portion of our bookings are made with less than 30 days prior to the stay. Still down 30%. When you add up all the fees (including the damage fee) it appears the guest pays more with Evolve than other agencies especially when they have an extended stay. We moved away from VRBO as we thought Evolve would be a better deal for us especially not having to return deposits but maybe it was a mistake. As an owner they asked me to email them our suggestions and they would bring them forward to management at their meetings. They also told me they were hiring extra personnel for quicker response times to guest and owners (hasn't happened yet in 1 years) and were working on round the clock personnel for contact ( that never materialized).

5 years ago

Reply from Evolve Vacation Rental

Dave, We're so sorry to hear that you've been unhappy with your experience. Our goal is to make vacation rental easier and more profitable for our owners and it sounds like we've fallen short in your case. We'd love to talk through your feedback to see if there's anything that can be done to improve the situation but based on our outreach efforts we get the impression that you're not interested. If you change your mind, please contact your Regional Performance Manager, Nate at 720.282.5018. Best - The Evolve Team

Mar. 15th, 2019

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James E Dillenburg Kewaunee, WI

I appreciate how attentive Evolve people are to my questions and requests. And they are phenomenal in resolving thorny problems, e.g. double booking, even though I caused the problem.

5 years ago

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Kelly Lockport, NY

The property was nice, but upon arrival the kitchen was dirty. We had to clean it before it could be used. The stove top had food on it and the garbage can was disgusting. The property could use a fresh paint job and new carpet. The bedrooms were nice and the beds were comfortable. The decor was stylish. We enjoyed our stay once we cleaned some and got settled in.

5 years ago

Reply from Evolve Vacation Rental

Kelly, we are so sorry the property was not properly cleaned prior to your arrival and truly appreciate you bringing this to our attention. It sounds like you have been in touch with a representative here at Evolve and we are pleased to hear you have come to a resolution. Thank you again for making us aware of the situation and for taking the time to discuss the matter so we can ensure this does not happen again. Best - The Evolve Team

Dec. 4th, 2018

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Pam Portland, OR

Sabrina rocked! Help me (very patiently) through some questions I had as a nervous *my first renter" landlord experience, and helped me with some corrections I had made on my check in details. Super!

5 years ago

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Judith Hendersonville, NC

The condo was relatively clean, the master bath counter was covered with makeup and hair. There were a lot of the owner's personal belongings in the closet, drawers and under the bed. The hot tub temperature could not be adjusted. I made several calls, and sent texts to the appointed property manager and this issue was never resolved. The water was tepid, too cool for bath water so we were never able to use it. It's been 3 weeks since we checked out and still have not had a resolution to the hot tub issue, we asked for a partial refund and have not been given an answer. There is no view from this unit except the parking lot. We left the unit considerably cleaner than we found it. There is a property management charge in addition to the usual fees, taxes and cleaning fees. This was $227 for 6 days which I feel is exorbitant since management did not take care of problems with the unit.

6 years ago

Reply from Evolve Vacation Rental

Hi, Judith - Thank you for taking the time to bring this to our attention. We are so sorry you did not have a wonderful stay and sincerely apologize for the inconveniences you experienced. It sounds like you've connected with our Customer Experience team and we hope they've addressed everything to your satisfaction. Cheers - The Evolve Team

Aug. 23rd, 2018

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Mary-Kaye Soderlind Kent, WA

From the time we decided to have a family vacation (rather late) until we checked out of our wonderful beach house, the entire process couldn't have been easier. Our families will definetly use Evolve again.

6 years ago

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Mary Hedin Lansing, MI

The house was just as described. Clean and comfortable. The house was located a block away from a nice cafe, a variety of restaurants and small shops. Communication with Evolve was good. We were able to check in early.

6 years ago Edited September 14, 2021

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Linda Hansen Avoca, IA

The process of renting was wonderful. We had all the information we needed prior to arriving at the rental. We ended up needing an additional night because of flight delays and were accommodated with no problems.

6 years ago

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Erica McCordsville, IN

Booking through Evolve was so easy! I booked over the phone and they were quick, helpful, and pleasant to deal with. The cabin we stayed at was not as nice as portrayed on the website though. Whoever manages this property for them does not clean very well and is not very aware of problems at the property. There was dirt and grime everywhere and there was a mouse problem that didn’t look new judging from the amount of drippings found.

6 years ago

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Carol Johnston Fairport, NY

We were extremely pleased with our booking with the Evolve Vacation Network. From making the initial reservation, to charging the deposit, to making the final payment on-line, everything ran smoothly and on time.

6 years ago Edited September 14, 2021

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Ricardo J Moran Peoria, AZ

Evolve was an easy, fast and user-friendly service. I was able to ask them any questions I had about the property. They were quick to respond and best of all, friendly about it.

6 years ago

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Michele Van Skyock Fountain Valley, CA

Working with Evolve was easy and seamless. We were given all the information to access the rental property prior to arriving and their web site/app made it super easy to view the information about the rental.

6 years ago

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Beth Atlanta, GA

I really enjoyed renting through Evolve! I need help with a question and it was so easy to contact them- and the response came back so quickly! Would definitely work with again!

6 years ago

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Ineaka C. Lenexa, KS

Evolve Vacation Rental made my vacation rental an easy process. They were very responsive with answering my questions prior to our stay and assured us that everything was very available in the property.

6 years ago

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Jennifer Royal Oak, MI

Our group of six had a very negative experience with Evolve during our reservation and after speaking to their lower level manager, but a positive experience after speaking to their senior manager Stephen. For those who are considering booking a vacation rental with Evolve, be careful and do your research about the property, especially if you book through a third party website like Airbnb. We booked a Breckenridge cabin with Evolve through Airbnb for our ski trip, and were not warned of some major issues (e.g. the type of vehicle required to reach the cabin, and the fact that the cabin was not correctly located on Google maps). Because of this, we were nearly in a car accident and had to walk around for an hour in the dark and freezing temperature before finding the cabin on foot. We also had to hike 1+ mile round trip from the cabin to our car every time we wanted to go out during our stay. Evolve never returned our multiple Airbnb messages asking for help. Our only contact was their cleaning lady, who was unable to give clear directions to the cabin when we were lost and never returned our second phone call. It is unacceptable that Evolve used Airbnb to market their property, but did NOT use Airbnb to communicate about the property. We were disappointed with their lack of communication and attention to safety, and their refusal to take responsibility when we called them during our reservation. However, a few days after our reservation ended, I talked with their senior manager, who sincerely apologized for the situation and did everything he could to make things fair for our group. This tells me that, while the company still has some major operational issues to solve, their heart is in the right place.

6 years ago

Reply from Evolve Vacation Rental

Jennifer- Thank you very much for taking the time to speak with me. I sincerely valued our conversation and will be using your recommendations to revisit how we communicate with guests through the Airbnb platform. Furthermore, the safety of our guests is of the utmost importance to us, and I will be sure to use your experience as a training opportunity for our entire team. Thank you again for your time, and please don't hesitate to reach out if I can be or further assistance. Respectfully, Stephen Proffitt, Sr. Manager of Customer Experience.

Feb. 9th, 2018

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LeAnn Fort Collins, CO

We had an excellent experience with Evolve. Communication was timely and efficient and the place we stayed was lovely. We wouldn't hesitate to use Evolve again and will in the near future!

6 years ago

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Francesca Costa Miami, FL

I intitally had a great experience with Evolve. The cabin was amazing! However, we had some minor issues (cable did not work/cable box was blowing smoke). The owner called me about the cable not working and he claimed he spoke to AirBnB in regards to some kind of refund. The next day we woke up to a smoking cable box and I called the property manager, Phil, several times and never received a response back. The smoke was probably a sign of an electrical fire and could've had terrible concequences. Upon my return back home, I contacted AirBnB who contact the "host." The Host claimed I never reported such issues and he never agreed to any refund. I was left a little confused and I was never contacted by Evolve or AirBnB again. I have screen shots of every time I called Phil and screenshots of when the so-called owner called me back.

6 years ago

Reply from Evolve Vacation Rental

Hi, Francesca. We're so sorry to hear about the issue with the cable box and for the confusion you had reaching out to the proper contact. It sounds like our Customer Experience Team was able to connect with you, and we're glad to hear you were able to come to a resolution. We hope you'll keep us in mind for your next getaway.

Feb. 5th, 2018

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mark braunstein San Antonio, TX

We found the one bedroom condo to be totally updated and clean. We were surprised to see the coffee filters and a very well equipped kitchen. The king bed was very comfy. Very short walk to the beach.

6 years ago

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Jordan Zavala Denver, CO

The property rental was great and as described. All information that I needed prior to check-in was emailed in a timely manner. I ran into minimal issues working with evolve. The only thing I noticed is that there is no chance for cancellation once booked which would be my only complaint. Otherwise everything was great!!

6 years ago

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Yanira Siler City, NC

Great customer Service. I called a couple of times before my trip and they were very polite and knowledgeable of everything i asked. I will be using Evolve to book my next trip.

6 years ago Edited September 14, 2021

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Danielle Swenson Kailua-Kona, HI

I thought it was very easy to use and response time was great. However, I received a few emails about the rental and I'm not sure all of them were necessary. A confirmation email is great, and then a follow up email about check in instructions is really all that is needed.

6 years ago

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Robert G Bedenbaugh Murfreesboro, TN

Great Experience working with the Evolve Team. they gave great information about the rental and the area. Everything was just as it should be. I only knock them because they do not tell you in the check-in documents that the key ox is on the back of the house. Fortunately a kind neighbor saw us loking around and told us whereto find it.

11 months ago

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Sara Barclay Houston, TX

We love booking through evolve! It’s fast, easy and we always get a good price or good coupons! They always keep us up to date on our upcoming trips and not just a few days before. We will use them again in the near future!

1 year ago

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Sue BC Wilmington, NC

Evolve was great about rescheduling our vacation due to unforeseen circumstances. The rep I spoke to was completely understanding & very helpful which resolved all our concerns. It was pleasure to work with them & my host! Highly recommend Evolve. Thank you again!

1 year ago

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Lauren Benning Waterford, MI

The rental was good overall. However, Evolve was difficult to contact because the contact area on their site didn’t include assistance for the kind of issue I had, so what I could do was email the local host contact who forwarded my email to the property owner who then forwarded it to Evolve, but Evolve didn’t respond to me. My stay at the rental was good though, and booking through Vrbo went smoothly.

1 year ago

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Elizabeth Stowell Los Angeles, CA

My husband, myself, my brother and his wife enjoyed our 3 night stay at Pioneer cabin 2 in Moab while on a roadtrip to visit National Parks. The cabin was comfortable, clean and well equipped. We enjoyed stargazing and the peace and quiet up away from the crowds in the hills. Communication with the Evolve Team was superb. We recommend!

1 year ago

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Jan Mission Viejo, CA

From booking , service call, arrival details and the property everything was exemplary. The professionalism and attention to detail from the host/call center were more than appreciated. I would definitely rock with EVOLVE for future bookings!

1 year ago

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Jerry Taylors, SC

After booking our unit we received communication of our stay including location, directions, door code and local points of interest. We arrived early and was able to get into our unit ahead of time. Excellent communication.

1 year ago

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Jennine Walsh Tewksbury, MA

I had a great experience using Evolve in North Conway, NH. They made the process easy from the minute I booked my rental. I recieved information packets before I arrived and a detailed descriptions of what was expected from me during my stay. 10 out of 10 would rent from Evolve again.

1 year ago

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Matt Sabo Hayes, VA

The Evolve team was excellent at communication! Everything about our visit was clear and informative, down to the precise location of our stay, the check-in and check-out, and step by step entry information. We loved our visit and would highly recommend an Evolve stay in the future.

1 year ago

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Landon Jacquinot Denver, CO

We vacationed in Maui through a property managed by Evolve and had a great time! The location was somewhat remote and very relaxing. The host kept the property fully stocked and even kept coolers and snorkle gear for guests! We had a great time

1 year ago

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Mariana Pinheiro Ponta Delgada, 20

They were great hosts, sent clear instructions on how to get into home, had excellent cleaners, and made sure the home was very welcoming. When we checked out a member of our group forgot their bag behind and they reached out to us promptly and set it aside for us to come back and grab it.

1 year ago

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Kristine Strom Redmond, WA

Evolve did a great job of communicating and accommodating a late check out for us. We loved the unit! It had all of the amenities that we needed for a comfortable stay and the welcome basket was an added bonus. We will definitely be back!

1 year ago