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Evolve Vacation Rental

Evolve Vacation Rental

Name: Evolve Vacation Rental
Rating: 4.7

4.7

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875 User Reviews

4.7

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875 User Reviews

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LAST UPDATED: March 26th, 2024

Evolve Vacation Rental was founded in 2011 by Brian Egan and Adam Sherry and was designed to assist owners in managing their vacation rental listings and assist with guest inquiries and reservations. Evolve Vacation Rental is focused on simplifying the process of vacation renting by following a strict rental verification process and providing flexible options with lower fees. Their vetted network of on-the-ground partners are available to handle everything from housekeeping to maintenance.

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The Good

Set, Low Fee for Property Owners
Flexible Terms
Communication with Guests
Property Damage Protection
Professional Listings

Set, Low Fee for Property Owners

Evolve is free to join, and charges property owners a set 10 percent of the booking fee for its listing services. In addition, Evolve does not charge a cancellation fee.

Flexible Terms

There is no term commitment for owners. The company’s service is free to join and can be canceled at any time. In addition, owners can use their vacation rental for personal use throughout the year.

Communication with Guests

Evolve handles communication with guests throughout the reservation process. In addition, customers who want help booking can contact Evolve’s travel advisors. They are available seven days a week by phone, email, and live chat.

Property Damage Protection

Unlike many competitors, Evolve does not require security deposits for vacation rentals. Instead, the company offers a Damage Protection insurance program. This program is backed by the insurance company Assurant and costs a set fee of $14.50 per night for guests. This protection covers up to $3,000 in unintentional damages by travelers. Guests are liable for intentional destruction or damage that exceeds the set amount. In addition, Evolve provides protection to property owners with $1 million in liability coverage.

Professional Listings

Evolve uses professional photographers and writers to create high-quality listings. In addition, properties are displayed on multiple sites such as VRBO, HomeAway, Airbnb, and more.

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The Bad

Limited Country Availability
Limited Pricing Options

Limited Country Availability

Currently, Evolve only services North America. Owners looking to list properties in countries outside North America will need to use another vacation rental management service.

Limited Pricing Options

Evolve does not offer multiple pricing options. Though it provides a low, set fee, some companies offer different options, such as yearly subscriptions, to fit the needs of different property owners.

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The Bottom Line

Evolve is free to join and charges a low, 10 percent booking fee. The company offers flexible terms allowing property owners to cancel at any time and to reserve their property for personal use. Evolve creates professional listings and promotes properties on multiples vacation rental sites. Properties are protected through Assurant insurance and owners also receive liability insurance. Furthermore, it communicates with customers on behalf of property owners. However, owners of property outside of North America will need to use another vacation rental management company. We recommend consumers compare Evolve to other vacation rental management companies to see if it fits their needs.

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User Reviews

Star Rating

4.7

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875 Reviews

Review Breakdown

5 grade

67%

4 grade

3 grade

2 grade

1 grade

23%

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Loudoun Purcellville, VA

Evolve provided us with a smooth and well-informed rental experience at Lake Harmony: ample and accurate photos on the website, a thorough description of the condo and the neighborhood, as well as a detailed listing of check-in and check-out procedures. And we appreciated their accommodating our last-minute vacation. Christine, our guest contact, was very helpful in addressing our concerns about the parking gates, the digital thermostat, and the slats missing from the vertical blinds. She even recommended a few local restaurants to try. She also honored our request for a later check-out; we appreciated being able to sleep in on our last day there. Evolve also provided coffee, wine, water bottles, and a couple of small bags of chips---little touches that made us feel welcome. Keep up the good work!

5 months ago Edited October 24, 2023

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Breeze Ocean

Worst experience ever with a rental company. The home smelled horrible with mildew & mold smell. We tried to open the windows air it out but could not get the smell out so we decided to leave and not stay. I know for sure the air quality was a health hazard esp for my sister and mother with asthma. Evolve refused to offer any solutions how to fix the problem. We were told there was nothing they could do, no refund or option to stay at another condo. Never again. Beware Beware Beware! I wish I could give Evolve negative stars! Absolutely horrible experience. It was NOT Amazing!

3 weeks ago

Reply from Evolve Vacation Rental

Hi there - we're very sorry to hear this was your experience. Our team does their very best to assess reports of smells during a stay. As you can imagine, this is challenging as it is difficult to provide proof or documentation. Part of our process is reviewing feedback from the guests, owners and cleaning crew, as well as previous guests that recently stayed in the home. We understand that you did not reach the resolution you were hoping for and sincerely appreciate your feedback on the matter. We have shared your review with the appropriate teams internally and will continue to work on improvements to this process.

Apr. 3rd, 2024

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PCT

Disappointed Property Owner: Avoid Evolve Short Term Rental As a property owner, my experience with Evolve Short-Term Rental has been nothing short of disappointing. Firstly, they deactivated my account before the agreed-upon deadline, resulting in the loss of all my hard-earned reviews. This lack of consideration for their partners is unacceptable. Evolve's promise of listing your property on multiple platforms comes with little benefit. 99% of the bookings actually come from Airbnb, contrary to what is advertised. Moreover, their failure to respond to guest reviews without the owner's intervention adds an unnecessary burden to property management. Their supposed 90-day stay requirement is another hurdle. They make it nearly impossible to leave without incurring penalties, trapping property owners in unfavorable agreements. Even after meeting their demands, they still find ways to nickel-and-dime you, such as charging exorbitant fees for retaining property photos. To add insult to injury, their customer service is subpar. I recently received a survey, only to find my access revoked the next day. This lack of transparency and accountability speaks volumes about their professionalism. In conclusion, I strongly advise property owners to steer clear of Evolve Short Term Rental. Their business practices are exploitative and their promises often fall short. Protect your investment and reputation by choosing a more reliable and respectful partner. Avoid Evolve at all costs.

1 month ago

Reply from Evolve Vacation Rental

Hi there - although we are disappointed to learn that this was your experience with us, we do sincerely appreciate your review. We are always taking customer feedback into consideration as we find balance between continuing to grow and adapt to this ever changing industry and ensuring we are meeting, if not exceeding, customer needs. We understand that our services will not always be the right fit for homeowners, however, we are sorry to hear that our partnership did not work out and will be sharing your feedback with our wider team for further discussion. We appreciate the opportunity to partner with you and wish you all the best.

Apr. 9th, 2024

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Lori Olson

Was a very easy process. We picked out the house we wanted made the reservation. The Evolve team quickly let us know how to access the house and everything we needed to know, they also sent timely reminders as our trip got closer. Instructions we clear and concise about what to do when checking out of the house. Overall a very easy and simple process to make our vacation memorable.

5 months ago

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Dennis Jordan Broken Bow, OK

I have been in the Short Term Rental business for probably 25 years. That is before any Evolve, Airbnb, VRBO, Booking.com, etc. This was when we had our own web sites and managed by hand and phone. LOL As the marketing of STR's have developed so the have immediate gratification that is expected when a guest, calls, texts or emails. I have managed my self, I have had other independent professional property managers work for me but, none has kept a defining straight line of service. Evolve is a lot more than just a "marketeer" for your STR. They handle almost all of the aspects of the business, most notably the unhappy guest, the rude guest and the unforeseeable. What you all really want to hear is the money part! They pay fast and consistently. I do believe it is the fastest pay out in the market. Evolve does market monitoring do get you most per night getting a "head in a bed". I have been with Evolve for over 4.5 years. I look forward to future years. Good luck and blessings to all.

6 months ago

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Christen Ande Brown Phoenix, AZ

was attracted to this listing because of its convenient location, comfy photos and high reviews. But none of these could have prepared me for the "above and beyond" service provided at this condo. I fell in love instantly with this chic loft. My hosts were always responsive and courteous. And if extenuating circumstances didn't require me to leave, I would continue to stay for another 6 months. The Welcome Book provides detailed instructions. The laundry facility's application is affordable and easy to use. Kitchen comes ready with essential necessities. Bathroom is handsomely adorned. I hate to go... but I do so thankful I chose this property.

7 months ago

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Kyle Geffert Scottsdale, AZ

Evolve really seems to care! Recently I had arrived at the property I had booked through Evolve only to find out , due to hurricane Haily, the power was out. I waited around for a few hours hoping to get power but unfortunately with no indication of when power might resume, I knew it was time to find somewhere else to stay.( I had traveled 5 hours.) I immediately contacted Evolve to try to get a refund so I could look for something else. To my surprise, Evolve was very apologetic and what I thought would take the normal “ 7-10” business days for a refund, turned out to be refunded immediately! So, because of their quick response I was able to get another place and enjoy my vacation! Thank you Evolve!🙂

7 months ago

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Justin Kelly

Evolve has been a fantastic partner for our short term rental business , they stream line the process by advertising your listing on all sites and consolidate all bookings onto one calender. The app is very easy to navigate . They also send emails of incoming bookings and also send emails of upcoming checkins , makes it easy for you or your team to stay on top of things to provide guest the best experience. Their dynamic pricing algorithm is also a phenomenal tool . There support for you and the guest is really good . For what they provide at only a 10% Fee, in our opinion, is the best deal available. Now remember , they are your partner , you have to hold up your end of the deal as well . Keeping your property clean and amenities up to date . If you don't have the means to clean and maintain your property, evolve has approved vendors that can do so . We highly recommend evolve for those who want to rent their properties. It is also very easy to block the property off for personal use or maintenance issues through the app they provide .

7 months ago

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Christine Ramos Kingston, GA

Our stay was so comfortable and nice - everything you need and more is supplied. The house was EXACTLY as the pictures show (which we were a bit afraid of due to past experiences with other rentals). Quite neighborhood with lots of shops close by. Great communication from the time I booked with Evolve Vacation Rental we received little text's here and there with updates. Beautiful private landscape and gorgeous interior design. Our only negatives were: check in time was at 4pm, after driving 9 hours from Atlanta we were exhausted and ready to settle in, but when I opened the door the cleaning crew was still there, they asked that we return in 30 minutes and also while we were enjoying the pool the lawn was serviced without warning (good thing were were decently dressed) lol. Overall this was an amazing rental and we would HIGHLY recommend it - look forward to renting this same house again in the future.

8 months ago Edited August 8, 2023

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Annette Charlotte, NC

Evolve is the worst rental company I’ve ever dealt with they care more about the money instead of your safety! I asked for a partial refund due due to the unsafe area and my safety concerns, and they refuse and blamed it on me for not doing my homework. You can only do so much until you arrive at the property. Poor customer service will never entertain this company again, and I will make sure those who I associate with this as well.

1 month ago

Reply from Evolve Vacation Rental

Hi Annette - thank you for taking the time to share about your stay. We're saddened to hear that this was your experience and hear your concerns with the area surrounding the home. However, matters such as these unfortunately lie outside of our control and our services and we are unable to provide resolution, unless the concerns are directly with the property itself. We do appreciate your feedback and hope we have the opportunity to host your stay in a different location in the future.

Mar. 6th, 2024

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Kathy Friberg Onancock, VA

We are a group of 4 retired women who travel together. This townhouse is very nicely appointed and clean. The owners were thoughtful to provide a lovely welcome bag of goodies! The kitchen is nicely appointed and stocked. The screened in deck is a delightful breakfast spot. If you are traveling to Chincoteague Island, we recommend this townhouse.

7 months ago Edited September 13, 2023

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Josh Weber WI

A friend told me about Evolve about 8 months ago when they heard I was purchasing a vacation rental property. They recommended evolve to us as we are first time investment property owners. Evolve has not let us down, in fact they have gone above and beyond our expectations. They are very responsive, helped us get the listing off the ground, and have been a constant resource through the process. I am confident I have made more money by using evolve, while having far less headaches. I would highly recommend them if you are new to this or even have been doing it a while. They are great.

7 months ago

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Tim Wells Pasadena, MD

We had a great stay over the 4th of July weekend. Location is perfect for visiting the lake, local parks, and trails. The house was cozy and clean with plenty of amenities. Relaxing in the backyard with the sights and sounds of nature and not neighbors was a big plus our group. We specifically loved the customer service and website/billing procedures. Overall 10/10 and we will hopefully be back soon!

8 months ago Edited August 2, 2023

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michele digiovine Dallas, GA

Booking our trip to a beautiful mountain home in Blue Ridge, GA was so easy through Evolve. The entire booking process was stress free. I received many emails confirming information, and they even split the payments. They even made recommendations for things to do around town. My family had an amazing time, enjoyed the gorgeous property and breathtaking views, and the booking process was seamless. I received follow up emails as well. I would definitely book another vacation through Evolve. This company is amazing!

5 months ago

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LIANNA SARKISIAN Buckeye, AZ

Subject: Warning: Terrible Experience with Evolved Management – A Cautionary Tale for Property Owners Dear Fellow Property Owners, I feel compelled to share my recent, incredibly disappointing experience with Evolved Management, as a cautionary tale for those considering their services. As a property owner, I entrusted Evolved Management to handle my property, only to discover their complete lack of concern for owners' best interests. Despite charging guests for insurance, Evolved Management failed to cover any damages or provide additional cleaning services after a 30-day guest stay left my property in shambles. Broken banisters, curtain rods, missing blankets, stolen items, and damaged paintings were just a few issues, none of which were covered, despite the extra insurance charges. Attempting to file a claim became a month-long nightmare, with constant runarounds until I contacted them directly. Shockingly, none of the damages were deemed reimbursable. Even after spending four days cleaning the property myself, taking time off work, and incurring expenses, Evolved Management refused any reimbursement, citing that owners cleaning their properties aren't eligible for compensation. The disregard for my request to cancel reservations, leaving guests stranded during the holidays, highlighted their profit-first mentality. Evolved Management's actions prove they care little for property owners or guests, acting as money-driven vultures. Their corporate responses on the Better Business Bureau further expose their true nature. If you value pride of ownership and wish to avoid financial losses, I strongly advise against entrusting your property to Evolved Management. Learn from my mistake – do your homework, read reviews, and choose a management company that genuinely cares about your property and its well-being. Sincerely, Concerned Property Owner

3 months ago

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Gerald Jones Daytona Beach, FL

Renting with the Evolve team was one of the best experiences I’ve ever dealt with. They were very helpful, understanding & gave me an amazing experience. I would continue to rent with them as often as possible due to great communication! They are the best !!!

6 months ago

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Eileen Dougherty Portland, OR

I loved the house that we stayed in. It was exactly like the pictures. The place was spotless and had all the supplies that we needed. Location was so close to the activities that we wanted to do. The evolve process went smoothly. Great little get-away.

6 months ago

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P Martin Conroe, TX

Booking a vacation rental in Dillon, Colorado with Evolve was easy and quick. Everything we needed to know was supplied in a timely manner, making our check-in and out simple. They also stayed in touch to be sure our needs were met. We would book with them again. P Martin

6 months ago

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Jasen Ricketson Sacramento, CA

I called them twice and on both occasions they helped me better than expected. I even chatted with one of the evolve people for like 30 minutes minutes .excellent customer service ,the place I stayed at was nice I would definitely stay there again thak you

7 months ago

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Robin Cummins Dacula, GA

Loved, loved, loved this house! Nicely decorated, comfortable, clean and updated. Evolve made booking seamless, from booking to check out. It's right in the middle of Savannah and Tybee so travel in either direction was quick and easy. Working with Evolve made renting this house quick & simple. Highly recommended!

7 months ago Edited September 14, 2023

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Irum Asghar Seattle, WA

Our experience with Evolve has been excellent. Initiaa a lot after we hosted our vacation rental, it was confusing how to understand their pricing strategy but now three months into this business, we’ve realized it’s best to leave it to pro’s at Evolve. We are grateful to Evolve Team for a great experience. THANK YOU 🙏

7 months ago

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Theresa

I use Evolve to manage my property in Massillon Ohio and never did. I expect in the first year to be making what I make. Letting them manage my property gives my property exposure to all the booking sites without any conflicts or stress Highly recommend Evol

7 months ago

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Leslie Rand-Pickett Raleigh, NC

We loved staying with family at the clean and comfortable condo. Plenty of space for everyone in bedrooms and common areas. Kids loved to foosball table! Host was great communicator and quick to respond to questions. Loved the location too.

7 months ago

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Robert Thompson Oklahoma City, OK

The property was in very good condition, well furnished and functioned well during our visit. Clear instructions were given for how to gain access to the property. I liked that the mountain home was somewhat remote, but easy to access on good road.

7 months ago

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Sarah Booster

Booked a family vacation cottage in southern Ohio for a family reunion and the stay was lovely! Great communication from Evolve by text and email and the host called me back quite quickly when I had an issue. Will book through them again!

8 months ago

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johnny xiong Clovis, CA

I liked the simple instructions that was sent by the company. I was always informed of the rental status until arrival. Super Easy. I did not have to reach out to customer service during the stay. All the emails sent had all that I needed. I would use this company again. Thanks

8 months ago Edited August 7, 2023

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Gaming Peter Miami, FL

I loved Evolve Rental for my stay at Cape Coral. The attention, the application to make everything so easy. The staff met us on time and checked everything and explained everything for us. I have never felt so comfortable and safe booking like I did with Evolve. When I rent again I want Evolve Vacation Rental!

8 months ago

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PAULA Hays Oceanside, CA

Evolve was a pleasure to book my vacation with Evolve. Every step in the process, from booking to checking in/out, went smoothly. When I called for questions, they were answered and the stay was wonderful. I would use them again!

8 months ago

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Woo Girl

Interaction with Evolve customer service was under whelming. We asked specific questions about regulations for the lake on a lake front property (boat rules). After several emails, we were told to wait to speak with owner. Owner info doesn’t unlock until about a week before rental. It would’ve helped to know regulations much sooner as it would determine if we stayed at that location. We did our own research with state fish & game, Four stars are for ease of app and rental being as advertised.

5 months ago

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Mary Bryant Gig Harbor, WA

We had a really great experience with Evolve, from booking, to check in and check out. All communications were timely, clear and friendly. We had an amazing time! The home was lovely, clean and perfect for our needs. We’re already looking to book our next Evolve rental home!

5 months ago

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Debra B Brandon, MS

The place was so nice and clean! My friends and I really appreciate how comfortable the place were and what a great location it was at. We would not hesitate to stay there again if the opportunity arose again. It was just a cool place! ❤️

5 months ago

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Erin Dixon Waycross, GA

Evolve was a delight to deal with and super easy. I sent in a question and the answer was responded back very quickly. It’s always nice when someone get back to you quick. It definitely was a pleasure working with your group.

5 months ago

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B Woods Wayne, PA

I wrote to Evolve prior to my trip. The representative was very responsive. I had read a bad review that was posted just before my scheduled trip. The representative was very reassuring and even took the time to go to the house to check on it for me. Got back to me after to let me know the place was in great shape. I was pleasantly surprised upon my arrival. I’ll definitely book with Evolve again!!!

8 months ago

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Linda Pepping Glendale, AZ

We rented a cabin from evolve in Munds Park, Arizona! The cabin was phenomenal, well stocked even had a complimentary bottle of wine for us! We had even left our portable speaker, and they were kind enough to mail it back to me! Any questions we had during our stay, were answered promptly! We will definitely be renting further properties from Evolve!

8 months ago

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Christine Mathey

Easy to book and the customer service was amazing. My family stayed in San Francisco and booked through Evolve. I had never heard about them and was a little worried. They did not disappoint and our trip to SF was great. The house was so much larger than pictured and had everything we needed for the stay. Location was so close to everything so we were not disappointed. Would definitely book with Evolve again

8 months ago

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Karina Segura Hesperia, CA

We booked a home for our first trip to Yosemite. I liked how comfy the home was. Loved that it had a lot of cooking basics, laundry room, and smart tvs and wifi. It was an awesome experience and I would definitely go back again. Our only issue was a lot of pet fur around the home, but that did not really take away from how nice our trip was and how comfortable we were in the home. Booking was easy as was in check in and check out. The person of contact was readily available for any questions or concerns that we had.

9 months ago Edited July 17, 2023

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Lisa Turner Erie, CO

This model is the best I've seen for property owners of short term rentals. Evolve takes care of everything for you and for a remarkable price-the value to cost is exceptional. It is so easy to use and navigate their on-line website and smart phone app. Any time I need to have something changed on the listing or have questions regarding sales tax, pricing, etc. I always get a reply quickly and issues are taken care of quickly. I highly recommend Evolve Vacation Rental to anyone with a short term rental property.

9 months ago

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Caroline Garguilo Toms River, NJ

Evolve has made renting out my home so easy. I am a realtor and simply do not have time to market my own rental. They are consistently getting me bookings and they are people of their word. They promised me my first booking in a certain amount of time and THEY DID IT! I am 100% satisfied with their services and will continue to use them and recommend them to my clients!

9 months ago

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Kazumi Komar Fair Oaks, CA

Angel L is a very effective salesperson

9 months ago

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beth vonnegut

As homeowners, we all know that issues arise from time to time. We have been very impressed with Evolve's response time to any issues that happen to come up. Evolve has worked with us to find solutions that benefit both us as owners as well as our guests. We have been kept informed and felt supported by Evolve. Our rentals have increased drastically and we actually have to block out time in order to perform routine maintenance and upgrades to our property now.

10 months ago

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Aliria Adult Placement Agency LLC Phoenix, AZ

I love boking homes, not hotels! Using Evolve was super easy! I like that it states the price per night or the entire stay! Looking up homes based on specific criteria, then getting super detailed info and pictures makes it a breeze to reserve. You pay a certain amount to reserve then as the vacation gets nearer, they charge the remainder. i received updated emails on upcoming trip, received email from agent overseeing property, and email from owner. Was able to get ahold of someone at all times! This is the only service I use!

6 months ago

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Jared Doherty Garland, TX

My family and I took a quick last minute vacation to Galveston and booked a condo rented out by Evolve Vacation Rental. Immediately after booking, they began to send me emails with all the information we would need to successfully check in and enjoy the condo. Upon arrival, everything was just as advertised if not better. The trip was great and there were no issues. The Evolve Team did provide contact information if anything was wrong but we never had a reason to reach out to them. I would definitely book a stay at an Evolve Team property in the future.

6 months ago

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McFarland

I booked my family vacation with Evolve and was more than satisfied with their service! They communicated proactively and answered questions before I even had to ask! Check in and out processes were simple and well communicated. Evolve even followed up with me after our vs action was complete to ensure that all went smoothly. They are professional and very attentive, I highly recommend.

6 months ago

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Deanna Bever Greenfield, IN

I had an issue with a rental when covid started and Evolve was totally supportive and I did not lose a penny, but was credited in full for my next rental. When I was ready to book my next rental, I had no problem using my credit and everyone I spoke to went above and beyond to help me out. I was very appreciative and have recommended Evolve to many people.

7 months ago

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JANICE HILL Broken Arrow, OK

I have booked a lot of rental properties as we travel quite a bit. My experience with Evolve was flawless. The booking was easy, the communication was easy always with a quick response. Unfortunately, we had to cancel because of a death in the family and the refund was painless. They were so thoughtful and even expressed their sympathy. I think I am going to like booking with Evolve in the future.

7 months ago

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meryl edwards Savannah, GA

The house looked exactly like the pictures on the site. This is a new build and it was beautiful . The house was clean, completely stocked, and set up for a home away from home stay. Everything was thought of. Interactions with the host received immediate response and attention. Being in such a peaceful and beautiful setting made us want to extend our stay. We will return!

7 months ago

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Kurt Pfund Lutherville-Timonium, MD

Everything went swimmingly! I was a tad nervous at first because we were staying at a first-time VRBO listing (apparently never rented before). The price was GREAT but with no reviews, it's always a bit of a roll of the dice. I was also not familiar with Evolve Vacation Rental, but to our relief, Evolve's communications/check-in instructions and the rental itself were both great. We thoroughly enjoyed our stay!

8 months ago

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Desihrea Williams Denver, CO

Booking with Evolve was really easy, accurate, and confidential. Evolve kept me updated with information that we needed for our trip. Directions to the location, was on point. Our cabin was top shape for cleanliness, while the temperature walking in was perfect to relax. I couldn't have expected anything else. Comfort and relaxation with Evolve is what its all about. Thank you Evolve, this was our first time using Evolve, and it wont be the last.

8 months ago

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Wanda Roberts Prosper, TX

Evolve was fine for vacation rental. When I needed to reach out to them I was able to get a response within a reasonable timeframe. Although we did figure things out for ourselves. Nice places. Clean. Evolve is definitely a management company I will use again… no reason to shy away from them. Good livpcation, nice place, clean, mostly accurate description. If I had asked questions I am confident they would have provided more info.

8 months ago

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Dixie Rounds Detroit, MI

Working with Evolve in searching, booking, communication during our stay, and choices with payment, has been a pleasant experience. Any questions can be answered easily by a phone with a clearly spoken representative, who works effectively in resolving any issue or questions. It just seems to be a better managed rental opportunity. Thank you Evolve.

8 months ago Edited September 13, 2023

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