Evolve Vacation Rental

The rental process on our recent Oregon vacation home was error-free in every way. Instructions were clear and timely and all communications were understandable and easy to follow. Very impressive!

While our rental was wonderful and the people who own the property were outstanding, kind and communicative my actual experience with evolve was less than stellar. I booked the rental with no issues but when it came to logging in to my account to view the booking my login would not work. I tried a number of times to get the situation resolved but to this day cannot login to my account. That part of the process was very unsatisfactory and did not inspire confidence in the technological or customer service side of the company.

I started using Evolve for my vacation rental a little less than 2 year ago. When I first started using them they were outstanding. I was telling everyone to switch. They charge only 10% compared to the other local companies charging 20% and over. Which is a huge difference. Especially since everything is done online now. But they use to be very quick to respond. They really cared about my place - getting it up and ready. I get a lot of bookings - so that is not my complaint. I just think Evolve has grown too big for itself. Now when I put in a request I don't hear back for days. And usually I have to follow up to get an answer. They always have an excuse (Oh this time of year is busy) or (Oh we had a lot of changes this month) or (Oh if you call in we are better at resolving the issue right away) truthfully - I really don't care what your excuses are. And truthfully I love how I can send a request by email - they use to be so quick to respond. I work a full-time job - I really don't want to be on hold for 30 minutes to get it resolved. Truthfully I don't want to hear excuses. I want good response time. I want a group to overlook my property. They need to do whatever it takes to do that. If that means hiring more people - then do it. They have really gone downhill the last 10 months. I think their only focus is to get more clients - very sad.

This home looks exactly like the photo gallery shows. River kayaks and flotation devices are provided. Property is in excellent condition. The owner is available for any information needed. She certainly makes your stay a memorable adventure.

As an owner of multiple properties I have had my share of problems with Evolve. They have agents 24/7 but they are on limited hours especially for us on the West Coast. When I call after 7PM I get a recording and it takes a day or two to get a response, if I email them it takes up to a week to get a response. Evolve charges 10% of the rental fee which they even tap the cleaning fee for 10% which isn't right as it comes out of the owner's pocket. The cleaning fee is usually a pass through fee and someone's wages and even if you charged more to cover the 10% it just means more for Evolve on the higher fees. They take no responsibility for their booking mistakes even when they over book the amount of guest staying. Instead of a refundable deposit they charge the guest $14.50 a day for damages for $3000 worth of damage. That won't even cover our couch and love seat. They won't pay claims unless over $25 and then you have to produce a receipt for the item. Our bookings for 2018 were down almost 30% as compared from VRBO for 2017. Seems like their experts over priced our property, which we argued about after we told them we knew our area better than they do but they stood their ground only to find them discounting our property below the price we wanted when someone book the property with less than 30 days before their arrival. After we showed them that our properties in the past had been booked solid all summer and their agency only had it minimally booked they agreed to lower the nightly rate plus we got them to remove the discounted rate as a portion of our bookings are made with less than 30 days prior to the stay. Still down 30%. When you add up all the fees (including the damage fee) it appears the guest pays more with Evolve than other agencies especially when they have an extended stay. We moved away from VRBO as we thought Evolve would be a better deal for us especially not having to return deposits but maybe it was a mistake. As an owner they asked me to email them our suggestions and they would bring them forward to management at their meetings. They also told me they were hiring extra personnel for quicker response times to guest and owners (hasn't happened yet in 1 years) and were working on round the clock personnel for contact ( that never materialized).

I appreciate how attentive Evolve people are to my questions and requests. And they are phenomenal in resolving thorny problems, e.g. double booking, even though I caused the problem.

The property was nice, but upon arrival the kitchen was dirty. We had to clean it before it could be used. The stove top had food on it and the garbage can was disgusting. The property could use a fresh paint job and new carpet. The bedrooms were nice and the beds were comfortable. The decor was stylish. We enjoyed our stay once we cleaned some and got settled in.

Sabrina rocked! Help me (very patiently) through some questions I had as a nervous *my first renter" landlord experience, and helped me with some corrections I had made on my check in details. Super!

The condo was relatively clean, the master bath counter was covered with makeup and hair. There were a lot of the owner's personal belongings in the closet, drawers and under the bed. The hot tub temperature could not be adjusted. I made several calls, and sent texts to the appointed property manager and this issue was never resolved. The water was tepid, too cool for bath water so we were never able to use it. It's been 3 weeks since we checked out and still have not had a resolution to the hot tub issue, we asked for a partial refund and have not been given an answer. There is no view from this unit except the parking lot. We left the unit considerably cleaner than we found it. There is a property management charge in addition to the usual fees, taxes and cleaning fees. This was $227 for 6 days which I feel is exorbitant since management did not take care of problems with the unit.

From the time we decided to have a family vacation (rather late) until we checked out of our wonderful beach house, the entire process couldn't have been easier. Our families will definetly use Evolve again.

The house was just as described. Clean and comfortable. The house was located a block away from a nice cafe, a variety of restaurants and small shops. Communication with Evolve was good. We were able to check in early.

The process of renting was wonderful. We had all the information we needed prior to arriving at the rental. We ended up needing an additional night because of flight delays and were accommodated with no problems.

Booking through Evolve was so easy! I booked over the phone and they were quick, helpful, and pleasant to deal with. The cabin we stayed at was not as nice as portrayed on the website though. Whoever manages this property for them does not clean very well and is not very aware of problems at the property. There was dirt and grime everywhere and there was a mouse problem that didn’t look new judging from the amount of drippings found.

We were extremely pleased with our booking with the Evolve Vacation Network. From making the initial reservation, to charging the deposit, to making the final payment on-line, everything ran smoothly and on time.

Evolve was an easy, fast and user-friendly service. I was able to ask them any questions I had about the property. They were quick to respond and best of all, friendly about it.

Working with Evolve was easy and seamless. We were given all the information to access the rental property prior to arriving and their web site/app made it super easy to view the information about the rental.

I really enjoyed renting through Evolve! I need help with a question and it was so easy to contact them- and the response came back so quickly! Would definitely work with again!

Evolve Vacation Rental made my vacation rental an easy process. They were very responsive with answering my questions prior to our stay and assured us that everything was very available in the property.

Our group of six had a very negative experience with Evolve during our reservation and after speaking to their lower level manager, but a positive experience after speaking to their senior manager Stephen. For those who are considering booking a vacation rental with Evolve, be careful and do your research about the property, especially if you book through a third party website like Airbnb. We booked a Breckenridge cabin with Evolve through Airbnb for our ski trip, and were not warned of some major issues (e.g. the type of vehicle required to reach the cabin, and the fact that the cabin was not correctly located on Google maps). Because of this, we were nearly in a car accident and had to walk around for an hour in the dark and freezing temperature before finding the cabin on foot. We also had to hike 1+ mile round trip from the cabin to our car every time we wanted to go out during our stay. Evolve never returned our multiple Airbnb messages asking for help. Our only contact was their cleaning lady, who was unable to give clear directions to the cabin when we were lost and never returned our second phone call. It is unacceptable that Evolve used Airbnb to market their property, but did NOT use Airbnb to communicate about the property. We were disappointed with their lack of communication and attention to safety, and their refusal to take responsibility when we called them during our reservation. However, a few days after our reservation ended, I talked with their senior manager, who sincerely apologized for the situation and did everything he could to make things fair for our group. This tells me that, while the company still has some major operational issues to solve, their heart is in the right place.

We had an excellent experience with Evolve. Communication was timely and efficient and the place we stayed was lovely. We wouldn't hesitate to use Evolve again and will in the near future!

I intitally had a great experience with Evolve. The cabin was amazing! However, we had some minor issues (cable did not work/cable box was blowing smoke). The owner called me about the cable not working and he claimed he spoke to AirBnB in regards to some kind of refund. The next day we woke up to a smoking cable box and I called the property manager, Phil, several times and never received a response back. The smoke was probably a sign of an electrical fire and could've had terrible concequences. Upon my return back home, I contacted AirBnB who contact the "host." The Host claimed I never reported such issues and he never agreed to any refund. I was left a little confused and I was never contacted by Evolve or AirBnB again. I have screen shots of every time I called Phil and screenshots of when the so-called owner called me back.

We found the one bedroom condo to be totally updated and clean. We were surprised to see the coffee filters and a very well equipped kitchen. The king bed was very comfy. Very short walk to the beach.

The property rental was great and as described. All information that I needed prior to check-in was emailed in a timely manner. I ran into minimal issues working with evolve. The only thing I noticed is that there is no chance for cancellation once booked which would be my only complaint. Otherwise everything was great!!

Great customer Service. I called a couple of times before my trip and they were very polite and knowledgeable of everything i asked. I will be using Evolve to book my next trip.

I thought it was very easy to use and response time was great. However, I received a few emails about the rental and I'm not sure all of them were necessary. A confirmation email is great, and then a follow up email about check in instructions is really all that is needed.

Rented from them in Peoria AZ. Description of property said Golf Haven. Could not golf unless did a membership. This was around 8,000.00. We were only there two months. Not truthful. Property was dated and overpriced. I would look elsewhere for rentals.