Name: Evolve Vacation Rental
Rating: 2.2

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Lori Bratcher Massillon, OH

Working with Evolve was a dream! Communication was A+ and they made booking and everything involved with renting a vacation rental so easy!! Highly recommend and we will definitely go with Evolve again when planning our vacations!!!

1 year ago

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Lydia Helgesen Alexandria, VA

Great experience! Communication was clear, property was as expected. After a bad experience with another vacation rental property company Evolve was modern, transparent, and offered a wonderful service for our vacation rental needs.

1 year ago

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Sarah Rowe Farmington, ME

Great experience booking with Evolve. We had a little confusion with obtaining checkin instructions as we neared our travel date. I opened a chat with Evolve and everything was resolved quickly. All payments/deposits went through as expected.

1 year ago

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Carla Stevenson Charleston, SC

Quick and easy process. We have booked vacation homes before but this was our first time using Evolve and I would recommend. We had no problems with the reservation, or our stay. Everything was smooth from beginning to end.

1 year ago

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Tiffany Foster Bedford, TX

Booking with an Evolve rental was a great experience! They were very communicative and gave detailed instructions. There was an extra level of security with the booking and the home, and with the customer services and responsiveness. Would definitely recommend and book again!

1 year ago

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Monica Zabicki Ypsilanti, MI

The rental was exactly as described, unlike other websites, the check in and out was very easy. The home owner was easy to contact and responded right away. The home was conveniently located, clean and had everything we could possibly want.

1 year ago

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Pam G. Lawrenceville, GA

Booking the vacation home was very easy. All the information regarding the home was great, as were the pictures. Knowing exactly what the total cost would be, and the ease of making payment was great. I would definitely book through Evolve in the future.

1 year ago

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Mindy Groff Lexington, KY

Evolve made it easy to book our vacation property. We had a question before our stay and one of our kids broke something during our stay. Both times we needed them, we received a quick and kind response. The team went above and beyond to take care of us and make sure we had a great trip!

1 year ago

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lauren platt Franklin, OH

The evolve representative communicated on our behalf with the owner to work out a scheduling conflict. I really appreciated their flexibility and willingness to work with our family to ensure we were still able to go on vacation.

1 year ago

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Allison Caldwell, ID

We loved the house and the manager and owner were both wonderful to work with. We had a couple little hiccups but they were easu to get in touch with and everything was taken care of immediately. Thanks for the excellent service.

1 year ago

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Linda Derricks

Paul had great communication with me. He gave great directions to find the place. He met us at the rental and explained a few things. I loved the whirlpool tub and it was located right on the water on Madeline Island. Evolve is a great company to book with.

1 year ago

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S Ruth Kinwood, TX

Renting through Evolve was easy, no issues whatsoever. The property was beautiful and clean, and contacting the property manager was also easy. She was accommodating and responded to us quickly. We'd be happy to rent through Evolve again in the future.

1 year ago

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David Stroud Plano, TX

This was my second time booking with Evolve! It has been a fantastic experience each time. Quick, low maintenance, and responsive. The directions provided have been perfect and property management was accessible and a pleasure to work with.

1 year ago

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Anna Kimberl Ashburn, VA

Evolve seems like a solid company and I will look to them in the future. The only reason I gave them a 4 instead of a 5 is because I booked the unit through VRBO. I then received double e-mails, one from VRBO and one from Evolve. E-mails confirming my rental, e-mails telling me my balance was due, e-mails with the check in information etc.etc. While it was nice to be doubly sure I had booked the rental it was annoying getting e-mails from both companies.

1 year ago

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Allyson Ratliff Chicago, IL

Working with Evolve was extremely easy. All of the information was communicated quickly and clearly. It was also nice to get reminders as the trip approached. The payment schedule was reasonable and our experience was seamless. Highly recommend!

1 year ago

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Maribeth Kane Mount Laurel, NJ

We've used Evolve for our last 2 summer vacation rentals and everything was smooth and as described. There was no surprises, communication was up front and easy, entry to properties was effortless, and we thoroughly enjoyed our vacations. We would definitely recommend!

1 year ago

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Karen Torres San Antonio, TX

I was skeptical about staying somewhere using these types of websites. I would usually stay at hotels. I am very happy with the places I have chosen to stay and now I am huge fan of it! I would definitely recommend it to my family and friends. Very user friendly website and a great selection to chose from.

1 year ago

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Tammie Ford Elk City, OK

Working with Evolve concerning our vacation rental was smooth every step of the way. Everything was as we expected. All pertinent information & instructions were clear so we never had anything to question. Excellent service!

1 year ago

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Mike Stanton Streamwood, IL

Evolve was in contact with me before I knew Evolve was managing the property. Each step of the way was easy. Informed me when the payment was due and when it was processed. Gave me information about the trip and contact information if there were any issues. Will use them again for the next trip!!

1 year ago

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Cassidy Stockton Portland, OR

What a fantastic experience! Our rental was clean, cute and had so many wonderful amenities. Owners were nice and easy to communicate with. Hope to come back and will def use Evolve again. Much better than experiences with Air B&B and VRBO

1 year ago

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Jill Ritter Lindberg St Louis, MO

I loved being able to see all the pictures of the rental, and all of the details and reviews were very helpful. Communication was great with Evolve throughout; I felt very prepared for the vacation, and could just relax and enjoy the process. I would definitely book with Evolve again!

1 year ago

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Ashley Pritz San Diego, CA

We are all busy humans these days. Therefore I appreciated the concise and easy process in booking with Evolve. It was my first time and everything went well. No information was missing. It was easy to get in contact with a real human. I will book again and I would recommend to a friend.

1 year ago

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Frank Bel Houston, TX

This was the first time we used Evolve for our vacation rental. It was so easy booking, getting our information, and the reminders on our rental were very helpful. Customer service was great. I would definitely recommend Evolve to anyone booking a vacation or any type of stay anywhere. Great job Evolve.

1 year ago

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Alissa Register

Evolve Vacation Rental properties are fantastic! I had a great stay at the property in TX. I had some minor issues but the company quickly responded and took care of the issues. The property was beautiful and I’d definitely rent through them again.

1 year ago

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Tamika Cannon Taylors, SC

It was easy to book and we were given lots of information to make our stay comfortable. After we left the property, we left an item there and Evolve staff was fantastic in helping us search for it. They were responsive and we enjoyed our stay.

1 year ago

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Brenda Legaspi Saint Augustine, FL

I loved that I could see the rentals and all of the photos of the house, as well as the surrounding area. So many additional features to tell us what activities and amenities would be available as well. Very easy to navigate.

1 year ago

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Kim Jerome Castle Rock, CO

Vacation rental was perfect for our needs. We had two dogs and a large fenced in back yard which was perfect. We changed the number of days we wanted to stay and the process was simple and efficient. Will stay at the property again when we visit Pensacola.

1 year ago

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Grinners Valrico, FL

Booking with evolve was very thorough. It was our first time. They provided me with lots info about the check in and check out process. There were a few things I didn’t quite realize until after I booked and also a few things until we arrived to our booking. For that reason I gave it a 4 star rating but I’m willing to book again through evolve in the future.

1 year ago

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Jeffrey Lee Denver, CO

Like: Friendly staff, prompt answers to questions. Dislike: My only criticism would be that in one case, it took more than a month for a response to a question about parking at a rental in Montrose, CO. This was a question submitted from the VRBO site. I believe the lady from Evolve said she "missed" that question. It was not a big deal, but constructive criticism would be to just keep more of an eye on message from VRBO.

1 year ago

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Caroline Rodriguez Columbus, GA

We appreciated the professionalism and attention to detail that Evolve provided to us, from the booking process through the check out process. Evolve made us feel more confident in our booking and made the entire process and stay more convenient and comfortable.

1 year ago

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Kelli Kelly Scottsdale, AZ

Our rental with Evolve was seamless from start to finish. We thoroughly enjoyed our stay and couldn’t have been any happier! We did have a couple of little issues with the house and they were immediately resolved. Thanks Evolve Vacation Rental 🌟

1 year ago

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Laura Horning Wasilla, AK

Overall booking through Evolve was smooth and easy. We even had to change our dates and they made the change with no hassle. My frustration was the lack of communication between the agency and the owners about the availability of the hot tub during the time of our stay. We specifically asked if it would be available and instead of contacting the owners to be sure, they simply told us there was nothing on the site that said otherwise so it would be available. It was not and it was a bit of a disappointment.

1 year ago

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Lou Loganville, GA

Booking an Evolve rental has been very easy. The homes we have rented were great. Both times they were clean and updated. Great locations were another plus for both homes. The contact regarding entry and any issues was easy and very clear.

1 year ago Edited October 3, 2023

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Tasha Burgoyne Noblesville, IN

Our stay at the Remington House was perfect. There were so many thoughtful details and the entire place felt warm, inviting and cozy. From the welcome sign to the spotless environment, everything hospitable was thought of and we felt so cared for!

1 year ago

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Maria Luzarraga Egg Harbor, NJ

The agent from Evolve was excellent. She kept me informed at all times about the property and different amenities. Also she was very kind to remind me about paying the property fees in advance before a additional fee was charged. At the end of my stay was a very bad storm and they offer me a later check out with our additional charge.

2 years ago

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Rebecca Bertram IA

Our vacation rental was absolutely wonderful… we had a country house in Pennsylvania and enjoyed the serenity & quaint cottage that had everything we need to enjoy our stay. The communication from booking through checkout was excellent and made our trip smooth and easy!

2 years ago

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Jamey Miller Bonney Lake, WA

I book a rental through Air BnB and Evolve was the management company. My rental had AC issues the week prior however I stated we were more than ok to still stay without the AC. They said that would be fine. Upon arriving at the rental for check-in the owner was there and refused to let us enter saying he canceled our reservation. I never received any calls or texts updates from Evolve about this situation. They then pushed me back to Air B n B to try and find support to book another location for my stay. I did finally talk to someone in "Trust and Safety" and she informed me it's their company policy not to allow guests to stay at a rental with a non working AC unit, so she was blown away none of the other 3 representatives I spoke with informed me on this. A week has now passed since this issued and they "reviewed" my case. They indicated it IS NOT their policy to not allow guests to stay, but it was the owner's decision to cancel at the very last minute, and they had to follow what he wanted. As I stated the owner of the property was at the house when we tried to check in, and he was a very suspicious dude, and since we met him we decided to do some research, and found an interest criminal record on his background. We probably realized it was a good thing we didn't stay at this house, but if you want to work with an shady, uncommunicative, and non-supportive booking company, this is the one for you!

1 year ago

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maia canlas Camden, NJ

Evolve provides the personalized concierge service that a big family like ours needed, to ensure our house rental was well equipped and worry free ahead of our vacation.

1 year ago

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Lekeisha B.

Evolve Vacation Rental was nice and convenient for me and my family right across the beach in Myrtle Beach. We were also close to a lot of stores and restaurants as well.

1 year ago

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Amanda Kershner Strafford, MO

Loved our stay!!!! Would use Evolve again for my vacation rental needs. Through Evolve I liked that I only had to pay half upfront and the other half right before check in.

1 year ago Edited July 25, 2023

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Lissa Holguin Guyton, GA

Booking was easy and painless. The efficiency with which I received all the information I needed to make my vacation great was sent immediately. Thank you Evolve!

1 year ago

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Matt Altiere Stow, OH

We had a positive experience with Evolve. No issues with our rental home. The billing process was easy and we were informed when we would be billed for the rental.

1 year ago Edited July 18, 2023

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Lori Shelden Rogers, AR

Evolve has been a good partner in helping us to get our new business off the ground. We’ve learned a lot and they’ve been a big help in that learning process.

1 year ago

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David Fine Grove, OK

Lucas really helped me get started he gave me the confidence I needed to get started . Now I am up and running and it’s seems to be doing really well.

1 year ago

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Justin Horne Chandler, AZ

We are a host and listed our full-time short-term rental with Evolve. Evolve talks a high game, but fails to deliver in almost every way. Over the course of our listing our property with Evolve, nearly every single ticket opened was politely dismissive of our concerns. For example, six months ago I raised a list of 16 concerns with Evolve, and asked to speak to a manager to address. Evolve refused to connect me with a manager, however the gentleman I spoke to seemed to take interest. At that time we were considering cancelling, but were reassured they would work to address our concerns. As you can imagine, six months passed and not one of our concerns were addressed. The final straw was during the months of April and May, Evolve failed to secure a reservation. I did my own investigation and found that Evolve was placing 3-night holds on our listing. I raised this matter via a ticket to Evolve, and was told the system was intelligent and would self-adjust. It took several back-and-forth emails for Evovle to finally admit that the system was in fact making an error and they corrected this to permit 2-night bookings (which was our minimum and request at sign-up - 3-night requirements were only to be applied to holiday weekends). After we left Evolve, I setup new listings with another integrator and we had 3 Airbnb bookings in the first 48 hours! I should note that I've CC'ed Brian, Evolve's CEO, on multiple concerns however not once has anyone with any management title reached out to me to address my concerns. As a property owner, I couldn't possibly recommend Evolve to anyone else unless you are completely OK with lackluster rental performance and want an entirely hands-off experience. You are literally signing up with your competition.

1 year ago

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Tanya G Woodbridge, VA

BEWARE of this company! COMPANY IS SKETCHY! We paid $8k to rent a home for a month in NJ for our sons brain surgery. We contacted the owner prior to ask questions about the area since our aunt and daughter would be spending time alone there while we were in the hospital. They said it was very safe. Turns out it was in a terrible neighborhood... trash everywhere - drugs needles on the sidewalk - home looked as though someone was living in it with food and clothes in drawers - nowhere to put our stuff - banister broken in several places - ceiling fan improperly mounted and unusable - TV not mounted and unsafely propped on dresser, etc. We contacted the owner and were told that the place was fine. They didn't offer to even come remove the trash in the yard -- empty pizza boxes and beer cases. We had to leave after one night and find another home to rent before our son's surgery. Evolve still wanted $4k for one night. That was bad enough, but then they didn't post our negative review. That should tell you everything you need to know that this company is SKETCHY! Only reviews of the home we rented were 5 star! On top of that, when we disputed charges with our credit card they then claimed we damaged their home! We have excellent reviews from the Airbnd we rented afterwards! I never post reviews, but I'm just so upset that they are lying and taking advantage of our family when we've been through so much.

1 year ago

Reply from Evolve Vacation Rental

Hi Tanya - first and foremost, we are sorry to hear that your son needed surgery and sincerely hope that he is healthy and recovering quickly. Additionally, we're disappointed to hear that the home did not work out for your stay and that you were not satisfied with the resolution provided. We do our very best in these situations to support both the guests and the homeowners by providing a fair and reasonable resolution based off of the information and evidence we receive from each party. Although we were able to make an exception to our cancellation and refund policy to refund you 50% of your stay, we understand this is not the outcome you were hoping for and do appreciate you taking the time to share your feedback. Lastly, we'd like to provide this resource for more context on why a review may not be posted to the site: https://help.evolve.com/s/article/What-are-evolves-review-guidelines-guest

Upon reading your review, we went ahead and reached out to our reviews team in order to dig a bit deeper. They informed us that this property is no longer an active listing available for rent in our system and therefore, no new reviews will be posted as we are working on removing the listing entirely. For reference, you will notice that there is no calendar availability for the home on our site: https://evolve.com/vacation-rentals/468804

We appreciate your communication and follow through on this matter. Please do not hesitate to let us know if you have any additional questions.

May. 11th, 2023

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White Crow Ranch SLV Fort Garland,CO Denver, CO

Management nightmare. Save yourself the time and mo ey by listing your property yourself. You will have better quality control over the guest. You have to do all the on the ground work with Evolve and they take a fat cut for "listing " your property. O had guest bring dogs and lie about it, walls where scratched mud in every crack and crevice. Had a shower pan busted and even had guest poach and dress a deer on our property. I had zero ways of taking action against people when they violated the basic rules. There seems to be a party class when they rent through Evolve. Save your time.and money. List it yourself. And they refused our Management fee return because we lapsed over the 210 days while waiting for an insurance claim after a guest damaged the place.

1 year ago

Reply from Evolve Vacation Rental

Hi there - we're disappointed to hear that this was your experience. We understand our services do not meet the needs of all homeowners and do appreciate your feedback regarding your concerns. We will be sharing your review with our team internally for further discussion. If you have any out standing damage claims that you are still seeking resolution for, please feel free to reach out to us at 877.818.1014 or on any of our social media channels and we are more than happy to look further into the cases. Thank you again for taking the time to let us know your frustrations - we wish you the very best in the future of your vacation rental.

Mar. 23rd, 2023

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T M Morristown, TN

Would never recommend. We stayed at an Evolve rental in Banner Elk NC on Jan 5-8 for a family ski trip. The house was dirty (hot tub had soap scum and a ring of dirt all the way around, inside the stove was dirty and the front glass had water marks all the way down, the master shower and toilet was Maseru. The shower curtain was damp and moldy. We found patio furniture in our bedroom. The fireplaces didn’t work and the hot water didn’t last long enough to cover the jets in the tub.) the lost goes on.. however we contacted VRBO and the property manager with no response from vrbo and the manager said she would contact the owner m. We still have had no response to our issues. We will never use the company again and for sure will never recommend anyone use them.

1 year ago

Reply from Evolve Vacation Rental

Hi there - thank you for taking the time to share your feedback with us here. We're saddened to hear of the cleanliness issues you experienced as we know this is not what you were expecting, and we can assure you it is not the experience we aim to provide for our guests. Additionally, we are concerned upon learning of the delay in response you experienced when reaching out about your frustrations. We had sent a request for more information via your review on Trustpilot so that we could take a closer look at the issue, but unfortunately did not hear back from you. We hope that you have since been connected with our team to discuss a resolution, and invite you to reach out to us directly on any of our social media networks if there is anything we can do to further assist you.

Feb. 15th, 2023

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jbcb713 Hailey, ID

In my entire time with Evolve I haven’t received a call or gotten anyone on Athena phone once. The customer service team is incompetent and not made of problem solvers (one time they applied a unique guest access code to every existing reservation.) Their rate system had to be overridden manually so that I wasn’t losing money or charging less than an empty RV in the neighborhood. All the calls from guests and all the coordination fell on my shoulders. As far as I can tell Evolve does nothing but get in between the owner and Airbnb in order to collect a fee. I’m sure there are great property management services out there, it Evolve is not one of them. They are an expensive and poorly run middle man who passes all the responsibility for a property right along to the owner. I’ll keep my money and continue doing all the work until one of the other management companies opens my city.

1 year ago

Reply from Evolve Vacation Rental

Hi there - thank you for your review. We're disappointed to learn that this was your experience. You are correct that we do use a dynamic pricing model, but do offer homeowners the flexibility to set their minimum nightly rate to ensure we are not listing their home for less than they feel reasonable. Additionally, we are sorry to hear of any misunderstanding in regards to the services we provide. We offer our unbundled version of property management to give homeowners the ability to keep costs low, and be more hands on if they prefer. For homeowners who prefer to be less involved, we are happy to recommend boots-on-the-ground partners from our network of vetted professionals. While we are very sorry to hear that we are no longer partners, we understand that our services do not meet the needs of all homeowners, and wish you the very best!

Feb. 15th, 2023

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Michael Moran Louisville, KY

We were new to short term rentals and were attracted to the 10% fee since everyone else wanted at least 20%…..we quickly found out why it was so cheap and why it’s worth paying more for property management. Literally all they do is host a website and collect bookings off Airbnb/VRBO. Everything else you have to do. They’ll recommend some cleaning companies, but it’s up to you to manage the cleaners and the guest contact as Evolve won’t do any of that. So be prepared to be the middle man 24/7 and have to be very involved. If you’re looking for passive income you won’t find it with Evolve, despite their name, “Evolve Property Management”, they don’t actually do any managing….that’s going to be you’re job. It will get to the point that you’re doing so much work and investing so much time dealing with guest complaints, micromanaging the cleaning company because you can’t trust them to do their jobs, you’ll start to wonder, “what am I actually getting for that 10% if I’m doing most of the work running the short term rental? Surely I can just make my own Airbnb listing?”. Also, it’s not actually 10%. They charge that 10% on the cleaning fee as well (money that’s not going to you in the first place). So you end up actually paying them 11%-14% of the booking depending on your cleaning fee and the price of the rental. We ended up leaving Evolve and just hiring a company that charges 20% but actually manages the property and has in house cleaning services so we don’t have to play middle man and micromanage the cleaners. And we don’t have to deal directly with guests. As they say, you get what you pay for.

1 year ago

Reply from Evolve Vacation Rental

Hi Michael - we sincerely appreciate your feedback regarding your experience as a homeowner with Evolve. We take a unique approach to property management in which we offer an unbundled version of services to allow homeowners the flexibility to save on costs and be more involved if they prefer. We understand that our services do not meet the needs of all homeowners, and while we are disappointed to hear that you have decided to end your partnership with Evolve, we do appreciate the opportunity to work together and wish you the very best on this new endeavor!

Mar. 23rd, 2023