Name: Evolve Vacation Rental
Rating: 4.7

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Lydia Helgesen Alexandria, VA

Great experience! Communication was clear, property was as expected. After a bad experience with another vacation rental property company Evolve was modern, transparent, and offered a wonderful service for our vacation rental needs.

2 years ago

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Sarah Rowe Farmington, ME

Great experience booking with Evolve. We had a little confusion with obtaining checkin instructions as we neared our travel date. I opened a chat with Evolve and everything was resolved quickly. All payments/deposits went through as expected.

2 years ago

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Carla Stevenson Charleston, SC

Quick and easy process. We have booked vacation homes before but this was our first time using Evolve and I would recommend. We had no problems with the reservation, or our stay. Everything was smooth from beginning to end.

2 years ago

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Tiffany Foster Bedford, TX

Booking with an Evolve rental was a great experience! They were very communicative and gave detailed instructions. There was an extra level of security with the booking and the home, and with the customer services and responsiveness. Would definitely recommend and book again!

2 years ago

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Monica Zabicki Ypsilanti, MI

The rental was exactly as described, unlike other websites, the check in and out was very easy. The home owner was easy to contact and responded right away. The home was conveniently located, clean and had everything we could possibly want.

2 years ago

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Pam G. Lawrenceville, GA

Booking the vacation home was very easy. All the information regarding the home was great, as were the pictures. Knowing exactly what the total cost would be, and the ease of making payment was great. I would definitely book through Evolve in the future.

2 years ago

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Mindy Groff Lexington, KY

Evolve made it easy to book our vacation property. We had a question before our stay and one of our kids broke something during our stay. Both times we needed them, we received a quick and kind response. The team went above and beyond to take care of us and make sure we had a great trip!

2 years ago

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lauren platt Franklin, OH

The evolve representative communicated on our behalf with the owner to work out a scheduling conflict. I really appreciated their flexibility and willingness to work with our family to ensure we were still able to go on vacation.

2 years ago

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Allison Caldwell, ID

We loved the house and the manager and owner were both wonderful to work with. We had a couple little hiccups but they were easu to get in touch with and everything was taken care of immediately. Thanks for the excellent service.

2 years ago

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Linda Derricks

Paul had great communication with me. He gave great directions to find the place. He met us at the rental and explained a few things. I loved the whirlpool tub and it was located right on the water on Madeline Island. Evolve is a great company to book with.

2 years ago

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S Ruth Kinwood, TX

Renting through Evolve was easy, no issues whatsoever. The property was beautiful and clean, and contacting the property manager was also easy. She was accommodating and responded to us quickly. We'd be happy to rent through Evolve again in the future.

2 years ago

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David Stroud Plano, TX

This was my second time booking with Evolve! It has been a fantastic experience each time. Quick, low maintenance, and responsive. The directions provided have been perfect and property management was accessible and a pleasure to work with.

2 years ago

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Anna Kimberl Ashburn, VA

Evolve seems like a solid company and I will look to them in the future. The only reason I gave them a 4 instead of a 5 is because I booked the unit through VRBO. I then received double e-mails, one from VRBO and one from Evolve. E-mails confirming my rental, e-mails telling me my balance was due, e-mails with the check in information etc.etc. While it was nice to be doubly sure I had booked the rental it was annoying getting e-mails from both companies.

2 years ago

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Allyson Ratliff Chicago, IL

Working with Evolve was extremely easy. All of the information was communicated quickly and clearly. It was also nice to get reminders as the trip approached. The payment schedule was reasonable and our experience was seamless. Highly recommend!

2 years ago

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Maribeth Kane Mount Laurel, NJ

We've used Evolve for our last 2 summer vacation rentals and everything was smooth and as described. There was no surprises, communication was up front and easy, entry to properties was effortless, and we thoroughly enjoyed our vacations. We would definitely recommend!

2 years ago

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Karen Torres San Antonio, TX

I was skeptical about staying somewhere using these types of websites. I would usually stay at hotels. I am very happy with the places I have chosen to stay and now I am huge fan of it! I would definitely recommend it to my family and friends. Very user friendly website and a great selection to chose from.

2 years ago

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Tammie Ford Elk City, OK

Working with Evolve concerning our vacation rental was smooth every step of the way. Everything was as we expected. All pertinent information & instructions were clear so we never had anything to question. Excellent service!

2 years ago

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Mike Stanton Streamwood, IL

Evolve was in contact with me before I knew Evolve was managing the property. Each step of the way was easy. Informed me when the payment was due and when it was processed. Gave me information about the trip and contact information if there were any issues. Will use them again for the next trip!!

2 years ago

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Cassidy Stockton Portland, OR

What a fantastic experience! Our rental was clean, cute and had so many wonderful amenities. Owners were nice and easy to communicate with. Hope to come back and will def use Evolve again. Much better than experiences with Air B&B and VRBO

2 years ago

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Jill Ritter Lindberg St Louis, MO

I loved being able to see all the pictures of the rental, and all of the details and reviews were very helpful. Communication was great with Evolve throughout; I felt very prepared for the vacation, and could just relax and enjoy the process. I would definitely book with Evolve again!

2 years ago

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Ashley Pritz San Diego, CA

We are all busy humans these days. Therefore I appreciated the concise and easy process in booking with Evolve. It was my first time and everything went well. No information was missing. It was easy to get in contact with a real human. I will book again and I would recommend to a friend.

2 years ago

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Frank Bel Houston, TX

This was the first time we used Evolve for our vacation rental. It was so easy booking, getting our information, and the reminders on our rental were very helpful. Customer service was great. I would definitely recommend Evolve to anyone booking a vacation or any type of stay anywhere. Great job Evolve.

2 years ago

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Alissa Register

Evolve Vacation Rental properties are fantastic! I had a great stay at the property in TX. I had some minor issues but the company quickly responded and took care of the issues. The property was beautiful and I’d definitely rent through them again.

2 years ago

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Tamika Cannon Taylors, SC

It was easy to book and we were given lots of information to make our stay comfortable. After we left the property, we left an item there and Evolve staff was fantastic in helping us search for it. They were responsive and we enjoyed our stay.

2 years ago

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Brenda Legaspi Saint Augustine, FL

I loved that I could see the rentals and all of the photos of the house, as well as the surrounding area. So many additional features to tell us what activities and amenities would be available as well. Very easy to navigate.

2 years ago

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Kim Jerome Castle Rock, CO

Vacation rental was perfect for our needs. We had two dogs and a large fenced in back yard which was perfect. We changed the number of days we wanted to stay and the process was simple and efficient. Will stay at the property again when we visit Pensacola.

2 years ago

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Grinners Valrico, FL

Booking with evolve was very thorough. It was our first time. They provided me with lots info about the check in and check out process. There were a few things I didn’t quite realize until after I booked and also a few things until we arrived to our booking. For that reason I gave it a 4 star rating but I’m willing to book again through evolve in the future.

2 years ago

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Jeffrey Lee Denver, CO

Like: Friendly staff, prompt answers to questions. Dislike: My only criticism would be that in one case, it took more than a month for a response to a question about parking at a rental in Montrose, CO. This was a question submitted from the VRBO site. I believe the lady from Evolve said she "missed" that question. It was not a big deal, but constructive criticism would be to just keep more of an eye on message from VRBO.

2 years ago

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Caroline Rodriguez Columbus, GA

We appreciated the professionalism and attention to detail that Evolve provided to us, from the booking process through the check out process. Evolve made us feel more confident in our booking and made the entire process and stay more convenient and comfortable.

2 years ago

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Kelli Kelly Scottsdale, AZ

Our rental with Evolve was seamless from start to finish. We thoroughly enjoyed our stay and couldn’t have been any happier! We did have a couple of little issues with the house and they were immediately resolved. Thanks Evolve Vacation Rental 🌟

2 years ago

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Laura Horning Wasilla, AK

Overall booking through Evolve was smooth and easy. We even had to change our dates and they made the change with no hassle. My frustration was the lack of communication between the agency and the owners about the availability of the hot tub during the time of our stay. We specifically asked if it would be available and instead of contacting the owners to be sure, they simply told us there was nothing on the site that said otherwise so it would be available. It was not and it was a bit of a disappointment.

2 years ago

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Lou Loganville, GA

Booking an Evolve rental has been very easy. The homes we have rented were great. Both times they were clean and updated. Great locations were another plus for both homes. The contact regarding entry and any issues was easy and very clear.

2 years ago Edited October 3, 2023

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Tasha Burgoyne Noblesville, IN

Our stay at the Remington House was perfect. There were so many thoughtful details and the entire place felt warm, inviting and cozy. From the welcome sign to the spotless environment, everything hospitable was thought of and we felt so cared for!

2 years ago

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Maria Luzarraga Egg Harbor, NJ

The agent from Evolve was excellent. She kept me informed at all times about the property and different amenities. Also she was very kind to remind me about paying the property fees in advance before a additional fee was charged. At the end of my stay was a very bad storm and they offer me a later check out with our additional charge.

3 years ago

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Rebecca Bertram IA

Our vacation rental was absolutely wonderful… we had a country house in Pennsylvania and enjoyed the serenity & quaint cottage that had everything we need to enjoy our stay. The communication from booking through checkout was excellent and made our trip smooth and easy!

3 years ago

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Carol Smith

Evolve responds timely to my request re questions or assistance with matters re managing my vacation rental house.

8 months ago

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F Dozier

We walked in the door Thursday night to a house that was clearly not cleaned. Some highlights included: a sink with food in it, tables with crumbs on them, but the best was probably the busted bag of BREASTMILK we found in the refrigerator. After contacting the owner, he sent a cleaner over that night who cleaned the kitchen, as it seemed at first as that was what was not cleaned, to find out that clearly none of the house was cleaned. There were dishes in the dishwasher, a load in the dryer, no top sheets on some of the beds, an unidentified object under a fitted sheet on a bed which is a good indicator those sheets weren’t even changed. Even then, we were trying to make the best of it. It all came to a halt when there was a leak in the roof which eventually caused two different ceilings to cave in, and exposed mold that was on the sheathing. We couldn't sleep that whole night worried that the roof may collapse in other areas. Part of our group couldn’t access the main floor because of the collapse in the stairwell and had to go outside in the pouring rain to access the main part of the house. The guy who came to fix it told me that he couldn’t fix until it stopped raining. The owner then came by and after much pressure agreed to move us. Yes, he did pay for the relocation, but after sending photos and complains the solution from Evolve was to refund us $36.73. Yes, you read that right. We paid $5,700 and for the nasty health hazards we encountered were offered a whole $36.73.

1 year ago

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CHRIS MARCHANT

Watch out for this companies cancellation policy. Our vacation was cancelled due to the Crowdstrike outage, but they took our money anyway. There was no accommodation made by this company at all, and they feel justified in stealing $3K from us. I will never rent from this company again. Look out for them on VRBO and AirBNB. Know if there is some event outside of your control they will not work with you. They don't care about their customers and are only in it for themselves. They will put the responsibility on the owner, but it's their name on the store. They represent the owners. If I knew who the owner was I would blast them too.

1 year ago

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Joy Grimes

Horrible company. We arrived at the cabin we rented for 2 weeks, and it was nothing as expected. There were several safety issues, cleanliness issues, and deceptive pictures advertising. When we contacted Evolve we were told there were no serious safety concerns. So they feel difficulty getting up the driveway because of loose gravel, uneven decking, à deck gate you have to lift to get open and large brown spiders are not enough of a safety hazard. Leaving the property my car slipped going down the driveway, the foundation was crumbling, the mountain was sliding down onto the house ...not to mention the 1980 time machine hot tub that was a health hazard. The house was so dirty there were spills on the floor, large ants everywhere. Don't trust any property advertised by Evolve.

1 year ago

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Justine Mucci

Terrible TERRIBLE customer service. Very misleading cancellation policy. We had reservation for 8 days, called was told we could change the dates up to 48 hours before check-in. Attempted to do this online. Evolve website showed switching days would cost $81 less, but their website kept experiencing an "Error" so I called and talked to their incompetent customer service and was told it would be $200+ more and couldn't explain why the website was different. I cancelled my extra day because their website said I would be issued a future travel expense so I was going to use that $$ to add on my extra day. They refused to give me the travel credit despite looking at their website with the cancellation policy in front of me stating that if I cancel within 48 hours of check-in, a future travel credit will be issued. Supervisor was arrogant, non-empathetic. Will never use again and will advise my travel host of this!

1 year ago

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ArthurT

I booked a vacation rental with Evolve, and was looking forward to my trip. However, just couple months before my scheduled arrival, they abruptly canceled on me, citing they were selling the house. Not only was this extremely disappointing, but it left me scrambling to find alternative accommodations at the last minute. What's worse is that while they gave me only 48 hours' notice, they had the flexibility to cancel whenever they pleased, which felt incredibly unfair. Resigned an agreement, I put money down, bought tickets, hotel, reservations, now they’re all being affected instead of honoring our agreement first I understand that things can change, but the lack of consideration and transparency in this situation was unacceptable. I will not be booking with evolve again and highly recommend the same for everyone else.

1 year ago

Reply from Evolve Vacation Rental

Hi Arthur - we're very sorry to hear that your reservation was canceled and appreciate your feedback on the situation. For context, we do not own the homes that we help manage and it is the owner's decision to sell and to cancel future bookings. We do our very best to work with the owners and new property owners to honor existing listings, but unfortunately are not always able to and strive to let the guests know as soon as we find out. We understand the impact this had on your plans and hope that you are able to find alternative accommodations within the few months time you mentioned you have. Our team is happy to help with your search if needed. If interested in our assistance, please feel free to give us a call at 877.818.1014.

May. 8th, 2024

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PCT

Disappointed Property Owner: Avoid Evolve Short Term Rental As a property owner, my experience with Evolve Short-Term Rental has been nothing short of disappointing. Firstly, they deactivated my account before the agreed-upon deadline, resulting in the loss of all my hard-earned reviews. This lack of consideration for their partners is unacceptable. Evolve's promise of listing your property on multiple platforms comes with little benefit. 99% of the bookings actually come from Airbnb, contrary to what is advertised. Moreover, their failure to respond to guest reviews without the owner's intervention adds an unnecessary burden to property management. Their supposed 90-day stay requirement is another hurdle. They make it nearly impossible to leave without incurring penalties, trapping property owners in unfavorable agreements. Even after meeting their demands, they still find ways to nickel-and-dime you, such as charging exorbitant fees for retaining property photos. To add insult to injury, their customer service is subpar. I recently received a survey, only to find my access revoked the next day. This lack of transparency and accountability speaks volumes about their professionalism. In conclusion, I strongly advise property owners to steer clear of Evolve Short Term Rental. Their business practices are exploitative and their promises often fall short. Protect your investment and reputation by choosing a more reliable and respectful partner. Avoid Evolve at all costs.

1 year ago

Reply from Evolve Vacation Rental

Hi there - although we are disappointed to learn that this was your experience with us, we do sincerely appreciate your review. We are always taking customer feedback into consideration as we find balance between continuing to grow and adapt to this ever changing industry and ensuring we are meeting, if not exceeding, customer needs. We understand that our services will not always be the right fit for homeowners, however, we are sorry to hear that our partnership did not work out and will be sharing your feedback with our wider team for further discussion. We appreciate the opportunity to partner with you and wish you all the best.

Apr. 9th, 2024

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LIANNA SARKISIAN Buckeye, AZ

Subject: Warning: Terrible Experience with Evolved Management – A Cautionary Tale for Property Owners Dear Fellow Property Owners, I feel compelled to share my recent, incredibly disappointing experience with Evolved Management, as a cautionary tale for those considering their services. As a property owner, I entrusted Evolved Management to handle my property, only to discover their complete lack of concern for owners' best interests. Despite charging guests for insurance, Evolved Management failed to cover any damages or provide additional cleaning services after a 30-day guest stay left my property in shambles. Broken banisters, curtain rods, missing blankets, stolen items, and damaged paintings were just a few issues, none of which were covered, despite the extra insurance charges. Attempting to file a claim became a month-long nightmare, with constant runarounds until I contacted them directly. Shockingly, none of the damages were deemed reimbursable. Even after spending four days cleaning the property myself, taking time off work, and incurring expenses, Evolved Management refused any reimbursement, citing that owners cleaning their properties aren't eligible for compensation. The disregard for my request to cancel reservations, leaving guests stranded during the holidays, highlighted their profit-first mentality. Evolved Management's actions prove they care little for property owners or guests, acting as money-driven vultures. Their corporate responses on the Better Business Bureau further expose their true nature. If you value pride of ownership and wish to avoid financial losses, I strongly advise against entrusting your property to Evolved Management. Learn from my mistake – do your homework, read reviews, and choose a management company that genuinely cares about your property and its well-being. Sincerely, Concerned Property Owner

1 year ago

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Jamey Miller Bonney Lake, WA

I book a rental through Air BnB and Evolve was the management company. My rental had AC issues the week prior however I stated we were more than ok to still stay without the AC. They said that would be fine. Upon arriving at the rental for check-in the owner was there and refused to let us enter saying he canceled our reservation. I never received any calls or texts updates from Evolve about this situation. They then pushed me back to Air B n B to try and find support to book another location for my stay. I did finally talk to someone in "Trust and Safety" and she informed me it's their company policy not to allow guests to stay at a rental with a non working AC unit, so she was blown away none of the other 3 representatives I spoke with informed me on this. A week has now passed since this issued and they "reviewed" my case. They indicated it IS NOT their policy to not allow guests to stay, but it was the owner's decision to cancel at the very last minute, and they had to follow what he wanted. As I stated the owner of the property was at the house when we tried to check in, and he was a very suspicious dude, and since we met him we decided to do some research, and found an interest criminal record on his background. We probably realized it was a good thing we didn't stay at this house, but if you want to work with an shady, uncommunicative, and non-supportive booking company, this is the one for you!

2 years ago

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maia canlas Camden, NJ

Evolve provides the personalized concierge service that a big family like ours needed, to ensure our house rental was well equipped and worry free ahead of our vacation.

2 years ago

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Lekeisha B.

Evolve Vacation Rental was nice and convenient for me and my family right across the beach in Myrtle Beach. We were also close to a lot of stores and restaurants as well.

2 years ago

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Amanda Kershner Strafford, MO

Loved our stay!!!! Would use Evolve again for my vacation rental needs. Through Evolve I liked that I only had to pay half upfront and the other half right before check in.

2 years ago Edited July 25, 2023

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Lissa Holguin Guyton, GA

Booking was easy and painless. The efficiency with which I received all the information I needed to make my vacation great was sent immediately. Thank you Evolve!

2 years ago

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Matt Altiere Stow, OH

We had a positive experience with Evolve. No issues with our rental home. The billing process was easy and we were informed when we would be billed for the rental.

2 years ago Edited July 18, 2023

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Lori Shelden Rogers, AR

Evolve has been a good partner in helping us to get our new business off the ground. We’ve learned a lot and they’ve been a big help in that learning process.

2 years ago