Evolve Vacation Rental
4.7
4.7
S. Dixon Houston, TX
Do not use Evolve. We had planned an out of state trip with family and coordinated a lot of schedules for months in advance to make it happen. Dion called from Evolve less than 24 hours before we were to check in and said it was cancelled because there were renovations. He wouldn’t help us find another property and said we would get a refund in a week. They said they couldn’t get a hold of the owner. We called the owner and she picked up on the first ring. She said the house was not under renovations and they were expecting us tomorrow. She couldn’t get ahold of Evolve either to find out why they did this. If we hadn’t done our own investigation our entire trip would have been ruined. They are a very sketchy company.
4 years ago
Michael Glunk Littleton, CO
I wish I could have given then no stars. I had people come in and trash my home. They smoked pot all throughout the home and it took me multiple days of work (I had to take vacation time off of work) and renting an ozone machine amongst other tools to get the home back to "normal". I couldn't find anyone who was able to do this work for me professionally so I did it myself given the turnover time until the next guests. I was told by Evolve that I could create an invoice for my time. I was told this before I took time off or did any of the remedies. After the fact when I went to get reimbursed they told me that they wouldn't reimburse me for my time. They acknowledge that they did tell me they would before I did the work, but that the person who told me that was wrong. In my line of work, mistakes are fine, but you don't make the client pay for them when you are the one that made the mistake. Apparently Evolve feels they shouldn't be responsible for their mistakes.
4 years ago
Jessica A K Joplin, MO
If I could leave ZERO stars I would. We booked a place on Airbnb through this company for a nice Mother’s Day weekend getaway; the photos advertised looked like what we wanted BUT they were very deceiving and not what we wanted at all. They tried to make it look like there was a water view of the lake in the back of the “cabin” and there wasn’t; you had to drive to get to the water that was nowhere near the “cabin”; we have an infant so were not wanting to drive anywhere to get to the water or have a nice view. Also there were several houses around the “cabin” that they tried to make look and sound “secluded”. It was a whole neighborhood. The only way we knew this is because we researched the location on google maps after confirming. Upon realizing this location was not what we wanted AT ALL, about 10 minutes later we cancelled and asked for the full refund explaining to them why. The host would not work with us, DID NOT give us a full refund and didn’t even respond to us. Extremely unethical business, they basically took $150 of my hard earned money for NO REASON. Our booking and cancelling 10 minutes later did not inconvenience, but it inconvenienced us. We ended up booking a different location with accurate descriptions and a very accommodating host.
4 years ago
Tim Alpharetta, GA
For those considering choosing Evolve to manage your property as a short-term vacation rental, you should know what will happen: 1)Lots of bad guests will book your place. Your property will be disrespected & abused, again & again. Things will be broken, scratched, stained, etc. Rules will be broken. Why?, because Evolve does not hold guests accountable. Evolve has "insurance", and you get to experience that hassle. 2) Evolve does not care about reviews. Even BAD reviews. They just ignore them. I had more bad guests in 1 year with Evolve, than I had in 3 years total with 2 other properties using Airbnb, where you can see guest reviews and decide whether to accept or not. With Evolve you know nothing at all about who is inside your property. This industry runs off of reviews, how dumb to ignore them. 3) Lousy software. Very frustrating. 4) No contacts at Evolve for you, the owner, because you simply don't matter. Very slow response also. 5)Huge Penalty Fee if you have to cancel any booking, even in the distant future. In Summary, when I host again, I will use VRBO, or Airbnb, or another, but I definitely WON'T be using Evolve. I've learned my lesson. You have been fore-warned. Having "No guest" is Better than having a "Bad guest".
4 years ago
Pierre Bloomfield Hills, MI
This company is unprofessional. They ruined our weekend getaway by giving our cabin to someone else. I used vacation time from work to go on this trip which was all wasted.
We drove from San Diego, CA which is 100+ miles away (2:30 hours of drive time) each way. We took a rental van and a pick up truck. 2 seniors with heart disease and diabetes, 1 minor and 4 adults. We had to buy Chains because of how heavily it had snowed there. When we found the street for the cabin, 4 cars were sliding because the road was not cleared.. we spent 4-5 hours for the road to get cleared up and we started looking for the Cabin. the tiny alley to the Cabin was blocked with snow so we could not find the cabin. We tried calling the owner of the cabin several times, no response. Me and my brother decided to climb a hill where it showed the house in the map. We were knee deep in the snow and were running outa breath. We heard people from a cabin, laughing and bbqin. we called for their help.. We asked them to help us find the cabin and they showed their cabin number and it was actually OUR CABIN NUMBER!! When we called to find out what is going on, it looked like they had canceled on us the day before for COVID-19 reasons yet managed to have another family rent it out.. My brother went back down the hill yet I chose to take the streets to get back, my phone died on me. I could not find my way back nor I could call them and my feet were numb from being wet and cold.. I reached out to a stranger telling him I'm lost and my family should be worried for me.. He dropped me off at the main street and I was lucky to see our pick up truck. Upon my return everyone was looking aggravated and sad. My 10 y.o. niece was crying. She had to use a bathroom and there was nothing nearby. The mini van was stuck in the snow even with the chain and my parents kept thinking we were gonna be stuck there and eventually freeze to death.. We were all severely emotionally, mentally, and psychologically affected by this disastrous experience. We called about 10-15 hotels and none had any rooms left.. once we were able to luckily get the van out, We had enough and decided to go back home..
DO NOT GIVE THIS COMPANY A CHANCE! YOU WILL BE SETTING YOURSELF UP FOR DISAPPOINTMENT!
4 years ago
Jimmy Hung Placentia, CA
I should've gone on here to read the reviews prior to booking, but that was my first mistake. My family and I booked a trip in Southern California, and 2 days before the trip, the rental was canceled. To give a little background, there's a state mandate that doesn't allow rentals for at least 3 weeks that started on Dec. 5. The trip was booked on Dec. 14 because we saw that these homes were still available to book. Now if you book and get you canceled on, you'd expect to get your money back, but according to their rules, you will only get a credit for the amount. And even after talking to Mathias regarding how this is unfair and the home should never have been available to rent in the first place, he refused to do anything about it.
Companies should not be able to take your money without providing a service. This is considered theft. Definitely the opposite of buying with confidence.
If you do book with them, make sure you book it with a credit card that you can dispute, because going through them to get your money back will not go anywhere.
4 years ago
Becky Z ,
DON’T USE EVOLVE VACATION RENTALS EVER
I’ve dealt with a lot of vacation rental companies and never experienced such horrible customer service. You can’t even call it customer service because they have none. They don’t answer their phone and you can’t access your account on their website.
We made a reservation paid the deposit and then the entire state of NM closed due to pandemic and required 14 day quarantine. We only had a two day rental so of course we couldn’t go. We called and called trying to cancel the reservations PRIOR to the next payment being due but NO ONE ANSWERS their phones. We called several times and waited over an hour each time. We tried and tried to cancel online but couldn’t access our account. We still CANNOT access our account. They charged us the second payment and won’t give us a refund only a credit. Who would want to ever use them if they never answer their phones? And how will I ever be able to use the credit if I can’t get access to my account? I've been trying to get this resolved for over a month with them but they lie and say their "systems" don't have any record of us calling (even though they don't answer) but they confirmed we couldn't access our online account. I've even told them to keep the initial deposit of over $200 but that I felt it was only fair that I didn't get charged for the second payment of over $500 since I WASN'T able to get ahold of them to cancel. But they just keep lying and saying we didn't call in. I’ve literally paid $800 and have RECEIVED NOTHING - that's called stealing.
They are SCAMMING hard working people out of their money. Wish I would’ve seen all these negative reviews prior to booking with them.
Homeowners - use other rental companies because Evolve is giving your renters the exact opposite of what they are looking for when trying to go on a vacation. They are mistreating your renters and keeping them from enjoying a vacation and they are basically stealing money!!!
4 years ago
Michael Twitchell Long Beach, CA
Worst Vacation rental provider ever! do not stand by their moto or their promises.
misleading advertisement of rental units. When I arrived first day we could even get into the place...then when we did, next day, it was dirty. Stained sheets & towels, holes in walls, bathroom plumbing not working, left over food in frig & cupboards. But biggest problem was Evolve...they promised to make it right but didn't credit back night we had to stay in hotel. disputed the visa charge when we complained about this to our bank. won't respond to any emails or letter even after they had agreed to take care of this issue. next step is for us to file a small claims for service unrendered.
Worst Rental Company Ever!
5 years ago
Ashleysteffens Charlotte, NC
Evolve vacation rentals has been an absolute nightmare to work with. I booked a property through Airbnb thinking it was a pet friendly location but realized 1 minute after booking that it was in fact not pet friendly, messaged them literally 3 minutes after creating the booking asking to cancel for a full refund, and received no response for 5 days. I managed to contact the owner f the home itself and they approved a full refund. When I finally spoke with evolve, they said that they could not issue any refunds from their end. I am an Airbnb host myself & I know for a fact that they can issue refunds from the host side of things. When I finally spoke with Airbnb support, they said that evolve has to issue the refund - not airbnb. The whole experience has been a nightmare. The poor owners of the home approved the refund as soon as I told them about the situation, but evolve has been a complete nightmare - rude, unhelpful and liars. We are now stuck with the stay unable to get $1200 back.
5 years ago
Reply from Evolve Vacation Rental
Hi there, Ashley,
We're very sorry to hear you did not have a positive service experience with us. That is certainly not representative of the service we traditionally aim to provide and we do hope you will give us another opportunity to prove this. As Airbnb is one of our partners, we are taking their lead when it comes to refunds. If a reservation qualifies for Airbnb’s Extenuating Circumstances Policy, we will absolutely provide a full refund. If the reservation does not qualify, we are not able to issue a refund, but we would still be happy to assist with rescheduling the trip to a later date.
We're very sorry to hear you did not have a positive service experience with us. That is certainly not representative of the service we traditionally aim to provide and we do hope you will give us another opportunity to prove this. As Airbnb is one of our partners, we are taking their lead when it comes to refunds. If a reservation qualifies for Airbnb’s Extenuating Circumstances Policy, we will absolutely provide a full refund. If the reservation does not qualify, we are not able to issue a refund, but we would still be happy to assist with rescheduling the trip to a later date.
Oct. 7th, 2020
Rachel Woodall St Louis, MO
Booked a trip for July and tried calling and emailing in April with zero response. My response was a charge in full on my credit card two weeks ago. I was able to speak to the actual person who owns the property we were renting and he doesn't work directly with Evolve. He apologized and felt terrible for how they were handling travel since Covid. I did get an email back saying they will give me a travel voucher for future dates BUT I have to claim it by next week or they will just take the money and I get nothing. NOW the problem is I can't sign on to their website to claim the travel voucher because it doesn't recognize me email. I have now been on the phone for two hours trying to reach someone to get this fixed, no answer. As someone who travels a lot with friends and family and is looking forward to doing it in the future, Evolve has lost a lot of business.
5 years ago
Reply from Evolve Vacation Rental
Hi there, Rachel,
We are terribly sorry for the lapse in service you experienced. Throughout the pandemic and beyond, our teams were overwhelmed with a high volume of requests and did their best to handle everyone's needs. This does not reflect our customer service culture during normal times.
After reviewing your reservation, we can see that you did eventually speak to one of our teammates who informed you that you would be receiving a refund for the final payment, plus a travel credit for the initial deposit.
If you do have any questions or require additional assistance, please do not hesitate to reach out via your guest account or directly to Evolve at info@evolvevacationrental.com.
We are terribly sorry for the lapse in service you experienced. Throughout the pandemic and beyond, our teams were overwhelmed with a high volume of requests and did their best to handle everyone's needs. This does not reflect our customer service culture during normal times.
After reviewing your reservation, we can see that you did eventually speak to one of our teammates who informed you that you would be receiving a refund for the final payment, plus a travel credit for the initial deposit.
If you do have any questions or require additional assistance, please do not hesitate to reach out via your guest account or directly to Evolve at info@evolvevacationrental.com.
Oct. 7th, 2020
LS Littleton, CO
I have never been so disappointed in a company. They are handling the Covid19 situation terribly. First they make it impossible for you to contact them. Then when you do they are rude and snarky. When you report this on social media platforms they block you so that you are unable to warn other customers about their gross mishandling if customers during a global pandemic. I called to request a refund before we made our second and final payment bc I was nervous they would charge us and only give a credit. I reached them in time, thankfully, I requested a refund several times and was basically laughed at and then they canceled me...so now companies can cancel people for requesting a refund and keep the money. Is this standard industry practice?!
5 years ago
Reply from Evolve Vacation Rental
Hi there,
We are terribly sorry for the lapse in service you experienced due to the pandemic. all of our teams encountered a drastic spike in inquiries and requests and did their best to get to everyone's needs. The customer service you experienced is not reflective of our service during normal times.
As you may know, Evolve did have to adjust its policies to function through the unprecedented times of the pandemic. We updated our cancellation policy to that of a travel credit or date change at the same property, which provides far more flexibility than the non-refundable policy you booked under. It also helps to ensure that we will be here to accommodate future customers' needs.
We are terribly sorry for the lapse in service you experienced due to the pandemic. all of our teams encountered a drastic spike in inquiries and requests and did their best to get to everyone's needs. The customer service you experienced is not reflective of our service during normal times.
As you may know, Evolve did have to adjust its policies to function through the unprecedented times of the pandemic. We updated our cancellation policy to that of a travel credit or date change at the same property, which provides far more flexibility than the non-refundable policy you booked under. It also helps to ensure that we will be here to accommodate future customers' needs.
Oct. 7th, 2020
Dara Murray Baltimore, MD
Unfortunately, despite reaching out multiple times I never heard back from this company until AFTER I cancelled my trip due to Covid-19. We had a trip booked in Florida, which now looks like it will be the new epicenter of the outbreak in the US while we were still under strict quarantine in Baltimore. They gave me the runaround once I finally heard from them and refused to refund the 50% we had already paid, despite telling them I had my pay reduced to the point where I am making less than I was 3 years ago (again, because of my job being affected by Covid-19). You would think they would show a little compassion... I wasn't even offered a credit like some others. I know this is a difficult time for all companies, but I feel like they purposefully waited just long enough to reach out to me that I was put into a position where I could receive nothing from them. Of course we'd all love to be on vacation right now, but it's not worth risking our lives for it. I just wish they showed me some compassion when every little bit counts for me and my family. I can't believe how cold and unhelpful they were. If anyone from the company would like to reach out, you have my contact information. I have contacted you multiple times. Any time not relating to this issue you responded within the hour, but with this… ghosted. I’ve filed a complaint with BBB as well.
5 years ago Edited September 14, 2021
Reply from Evolve Vacation Rental
Hi there, Dara,
We are terribly sorry to hear this. We truly wish refunds were possible for all guests right now, but the huge number of cancellation requests we’re receiving means we’ve had to implement a policy that is sustainable for everyone involved.
As Airbnb is one of our partners, we are taking their lead when it comes to refunds. If a reservation qualifies for Airbnb’s Extenuating Circumstances Policy, we will absolutely provide a full refund. If the reservation does not qualify, we are not able to issue a refund, but we would still be happy to assist with rescheduling the trip to a later date.
We are terribly sorry to hear this. We truly wish refunds were possible for all guests right now, but the huge number of cancellation requests we’re receiving means we’ve had to implement a policy that is sustainable for everyone involved.
As Airbnb is one of our partners, we are taking their lead when it comes to refunds. If a reservation qualifies for Airbnb’s Extenuating Circumstances Policy, we will absolutely provide a full refund. If the reservation does not qualify, we are not able to issue a refund, but we would still be happy to assist with rescheduling the trip to a later date.
Oct. 7th, 2020
Yazan Al ,
I'd like to submit a review of a shockingly negative, and possibly criminal, experience I had with Evolve Vacation Rentals.
I recently rented an property advertised by this company. While I found the host completely inflexible and inconsiderate, my real concern was when I woke in the morning to find a 5am text telling me to return a chair from the patio to the interior and to shut a secondary exterior non-locking door. At this point, I realized my family was being observed by the owner, via cameras within the property.
My mother and 2 sisters were among my family group of seven people. I was not told we would be observed and was deeply bothered by it, as was my family. In an attempt to protect the women in my family,
I obscured the camera views to insist upon privacy. First the owner called me on the phone, irrationally furious. Then I received a voicemail from Evolve Vacation Rental that used harsh and threatening language like “cease and desist” “multiple policy violations” “evection” etc. I had to reverse the camera obfuscation and allow our privacy to be invaded in order to stay.
This property was being monitored from within while we were in it. No one should stay at this property. This is a disreputable company that enforces what very well could be criminal host behavior.
This was a terrible experience and I caution you against renting any property at Evolve Vacation Rental.
5 years ago
Reply from Evolve Vacation Rental
Hi there, Yazan,
We are sorry to hear that you did not have a positive experience at one of our properties. After reviewing your reservation and the associated listing, we discovered that the listing clearly states that it features exterior security cameras that do not look into any interior spaces. The cameras are present for safety/policy concerns and monitor the exterior of the home.
As the property manager, Evolve, and the homeowner, do hold the right to ask guests to leave the property based on house rule/policy violations. We do apologize if this was upsetting.
We are sorry to hear that you did not have a positive experience at one of our properties. After reviewing your reservation and the associated listing, we discovered that the listing clearly states that it features exterior security cameras that do not look into any interior spaces. The cameras are present for safety/policy concerns and monitor the exterior of the home.
As the property manager, Evolve, and the homeowner, do hold the right to ask guests to leave the property based on house rule/policy violations. We do apologize if this was upsetting.
Oct. 7th, 2020
Shannon Oitker Price, UT
We reserved a house near Tahoe on April 22 and then suddenly, yesterday (6/22) our reservation was cancelled due to "rate discrepancy". That's it -- no other details. Obviously, not related to the COVID crisis. Today, we checked and the place is available for about double the price. So absolutely NOT related to the COVID crisis -- price goes up with increasing demand.
We had friends coming in from all corners of the country for this...had vacation time and other travel logistics arranged...and EVERY ONE OF US IS SCREWED.
Clearly this company has NO MORALS and hangs on the shirt-tails of the wealthiest people.
Additionally, in trying to figure out this mess, I've analyzed the financial information & transactions. Nothing adds up. First email says I will owe $810.43 as a down-payment. Second email (later that days) says they have received $710.38. My credit card was only charged $516.38. Sure that's in my favor, but seriously -- how does a company operate like this and still exist?
5 years ago
Reply from Evolve Vacation Rental
Hi there, Shannon,
We are terribly sorry that you did not have a positive service experience with us. Unfortunately, homeowners do have the right to cancel any reservation at their property with an associated penalty fee. We completely understand your frustration and hope that you will give Evolve another chance in your future travels. If you require any additional assistance pertaining to this reservation, please do not hesitate to reach out to us via your guest account or email at info@evolvevacationrental.com.
We are terribly sorry that you did not have a positive service experience with us. Unfortunately, homeowners do have the right to cancel any reservation at their property with an associated penalty fee. We completely understand your frustration and hope that you will give Evolve another chance in your future travels. If you require any additional assistance pertaining to this reservation, please do not hesitate to reach out to us via your guest account or email at info@evolvevacationrental.com.
Oct. 7th, 2020
Jim Wood Oakland, CA
It's a common theme: reservation made, full deposit given ($4,000+), cancellation due to COVID-19 and refusal to give refund.
Here are some variations in our dealings with Evolve:
-----------------
Mar 12, 2020 at 10:52 AM Evolve Success wrote:
Hi
If those guests do cancel, you are still in a very low stage for your area. However, these guests are in a Stage 3 protocol because they do have a traveler who is a high risk patient. We certainly do not want to put them at risk for their booking either. For those guests as well, they are able to do a date transfer for later on in the year if they would like as well so they can still keep their booking, the dates would just be at a later time. If these guests were to cancel, we would provide them a full refund as they are traveling with a high risk adult. Our reasoning behind providing a full refund to any guest impacted by COVID-19 is simple: it’s the right thing to do. And the safety of you and your guests is our top priority.
If you could provide a specific booking ID number, we are able to take a further look into this booking.
Cheers,
Morgan & The Owner Support Team
------------
There was a similar promise made earlier.
Now, they sent me a refund certificate, unsolicited and unaccepted, that has a two year expiration period. When I pointed out that I am in a quarantined state and that I would not be able to travel for the unforeseeable future they refused to extend the date to commence when the quarantine is lifted.
So they have my money and I have a useless certificate.
5 years ago
cartk902 Houston, TX
If ever a rating of zero stars were warranted, it'd be for Evolve Vacation Rental. Like so many others here, I was unable to use a Florida rental I'd prepaid in full (required to do so by Evolve one month prior to check-in date) due to Covid-19 restrictions. Like others, I received all the e-mails from Evolve initially communicating full refunds would be made available, but then changing to credits only. The rental property owner actually reached out to me to inform me she was cancelling all rentals through the end of April and refunding money to guests (she didn't need it). But Evolve will not return the funds - fought me 'tooth and nail', despite the fact that their own policies state that a refund is due the renter if the rental-property owner cancels a reservation. This company is dishonest and grossly unethical. I have disputed the claim with my credit card company, filed with the Texas Attorney General (state of residence), and am evaluating whether I'm able to file with the Colorado Attorney General (Evolve's headquarters). My next step will be to contact the Denver Post - maybe they'd have interest in how one of their hometown companies is treating all the 'little people' during the stressful time. I will never use this company again and am making it my mission to inform everyone I know about their dishonest practices.
5 years ago
Sarada L Santa Barbara, CA
I booked a weekend vacation rental on for the weekend of 3/27/20. Paid for it on 3/3/20, of $506.95. The refund policy at the time when we paid was the ability to cancel the trip for a full refund, minus a booking fee up to 24 hours before the stay.
COVID-19 travel restrictions were put in place on 3/13/20.
I then called Evolve by the automated phone system ~5 times, multiple days ahead of my planned stay, waited on hold for up to 45 minutes at least twice and then was disconnected, the other times I entered my phone number for a automatic call back, and I was never called back.
I emailed Evolve also, multiple days ahead of time through your website auto contact form, and via regular email, requesting again to cancel the reservation, and requested a refund. Again no response from Evolve.
We contacted the owner of the property, they also tried to contact Evolve to cancel our reservation, and again, Evolve did not respond to the owner either!
Evolve changed the refund policy AFTER we made the reservation. And is applying the new policies of "credit only" to our booking. Which is illegal. We never agreed to a credit. We have demanded out money back, and so has the property owner.
Yet Evolve will not budge and is forcing us to take them to Small Claims Court.
A sham of a business. Changing refund contracts after the payments are made. And nil customer support when you call/email.
5 years ago
Sarah Rogers Bloomington, IL
I will never rent from this company again after this ordeal. I understand that these are difficult times and everyone is overloaded, but your customer service and lack of response is absolutely awful. I have been told for over a month that I would receive a FULL refund. I called multiple times and was told I was on a list that only a senior manager could approve to move forward. I was promised a FULL refund. And then I get a credit. I do not want a credit. Our future is uncertain. I warn anyone out there...DO NOT RENT FROM EVOLVE. They are only worried about their bottom dollar and not the guest experience. I will stick with AirBNB or VRBO next time. Shame on you Evolve!!!
5 years ago
Bill Tornquist Aliso Viejo, CA
Like everyone else, I too have had the experience with Evolve of them deciding to keep my money and try and issue a credit rather than a refund. I filed more than a dozen complaints through their site and I encourage others to do the same. I have received back some generic responses how they try to sell the merits of a credit. For my situation, it was for a wedding that got canceled. I even tried to rebook but the property owners have pulled out of Evolve for similar issues. I tried two others in the area - same thing. This company doesn't care if you have financial issues, if you can't use their credit, or basically anything else. They are keeping money that they shouldn't have spent as the rentals did not yet occur. Everyone out there is refunding money - even places like Priceline and auto rentals and hotels that had no cancelation policies. Other property management as well. Along with others on this post, I strongly encourage people to complain on this site, to the Better Business Bureau, on the Evolve Facebook page, and on trustpilot. I also think people need to start looking at a class action lawsuit to get our money back. I plan to use the power of social media to continue my quest to get my money refunded and ensure no one I know uses Evolve again.
5 years ago
Michael Warren Denver, CO
Most dishonest company I have ever encountered. I was a homeowner that listed my property with Evolve and after the Coronavirus hit, and I had multiple cancellations, and in response they took their booking fees out of my account anyway without my permission, despite the bookings being cancelled and I received no funds. So far they have stolen $1200 before I could catch them and they stated their fees are mandatory but recieving my funds is not. They are now trying to circumvent the Airbnb relief funds owed to me (25% reimbursement of Total from cancellations) and steal those before I get them!! Thieves!!! I have contacted the police and a lawyer but all the courts are closed. So, now I had to close my bank account of 25 years, re-open a new one, costing me countless hours to re-establish my connections.
Even before this pandemic hit, that they are leveraging to steal and lie to their customers, their performance was lackluster at best, and I had the worst experience with low-brow tenets from their service. Total garbage company and totally shady people and businesses model. STAY AWAY!
5 years ago
Tom Cincinnati, OH
They are an awful company to deal with for the guest. We rented a cabin long before the covid-19 pandemic, but the rental happened to fall right as it was ramping up in late March. They proactively sent an email stating they would refund our trip and we could book our trip at a later date. My wife and I were ecstatic at their proactive approach but it went downhill quick. We waited weeks for the refund and reached out several times via phone an email without a response. When we finally heard from someone, they tried to pull the refund off the table and only offer a future credit for a stay with a bunch of stipulations. We responded this wasn't acceptable and that's the last we heard. Tired of dealing with them, having plenty of proof they canceled on us, and offered the refund, I went to my credit card company to dispute it for my money. Absolutely terrible of this company to represent the home owners in this fashion and put their guests through this especially during these traumatic times. I won't ever stay at an Evolve represented property again and will encourage everyone else to proceed with caution. Their actions in this time of neighborly unity & love are heartless.
5 years ago
Jason Cline North Las Vegas, NV
On March 24 I purchased a vacation rental in Duck Creek, Ut. A day later Evolve vacation retals confirmed my payment. My vacation was set for April 4th-April 6th. Excited to get out of town with my wife and dog we waited for the weekend. Duck Creek, UT is in the mountains, with heavy snow, a roads that can require 4 wheel drive and during the start of april, it can get below freezing easily. During the wait Evolve confirmed my stay as well as VRBO the website advertising the rentals. On the day to travel to our cabin, both Evolve and VRBO confirmed "today is the day for your stay!"
I live in Las Vegas, loaded my truck and headed to Duck Creek, UT, about 3.5 hour travel. Once i got clise to our destination I noticed about 2 feet of snow around the cabins. Getting closer to the address of the rental, i noticed i went past it, but there is no driveway. Now I start to realize that the driveway has not been plowed out to my rental. Its, 4:30 pm (checkin is 3:00 pm) and im in the Mountains. I call the groundskeeper and ask why the driveway has not been plowed out, or showel out? The groundskeeper said the owners were supposed to have called me weeks ago to let me know that OUR TRIP HAS BEEN CANCELLED! In complete frustration and disbelief I asked the groundskeeper if they could contact the owner and she said she would call me back. After about 5 minutes she called back and said a evolve representative would call me back. She gave me the number just in case. After about 15 minutes, no call so I called them. After being put on hold for 5 minutes, i talked to customer service. They said that they were very sorry and would refund my money and told me there were some places I could rent same day. I asked if the places they had were going to be ready tonight and she said that the places were owned by airbnb. I said so "you cant do anything for me?" She said no and they were sorry. I said to her "I guess im on my own."
So, temperatures were dropping to freezing and I had no place to stay, no place to cook food or sleep. Apparently Evolve will leave you to die because of the complete incompetence, unprofessionalism, neglect, and ignorance. I will never use this rental agency and gighly reccomend you dont either, cause they will leave you to the wolves
5 years ago
Rachel Roll Woburn, MA
Can I give 0 stars? OMG, I am so sorry that I signed up as a homeowner with Evolve Vacation Rentals. My area has a travel restriction and ban on short-term rentals due to Covid-19. I have 2 rentals booked within the time that is currently under the ban. I want these folks to get their money back. I have requested cancellation and refund through the booking site over a week ago, and over several phone calls. Initially I was told that they would only get a credit for a future booking. That's when I cancelled my contract with Evolve. Then I was told that they can get a refund. However, my booking site still shows these as active bookings and my renters are getting their "Here's you upcoming trip" emails. Another call this morning and I'm told that some "may" get a refund. There is 1 person that will make this decision for all of the cancellations. WHAT??? These people have lost paychecks, and you are holding their money. GIVE IT BACK!!! They have my area listed on their website as having a travel restriction, so that's not news to them. I don't remember the exact words spoken to me this morning, but it was something like "If we give refunds to everyone the company will suffer". Well what about those people who can't pay their bills because you have their money for a trip that is against the law for them to take? I will persist until my renters get their full refund.
5 years ago
Mitchell Hipp , FL
Horrible customer service and watch out for your payments- They will not refund even for the Pandemic- The owner does not get paid and they keep your deposit and paid in full amount and force you to go through them to book something in the future even if you do not want to. At times when companies are coming together during COVID 19 Evolve is the example what is not American. My two elderly guests are being forced not to come and the state has shut down rentals and Evolve STILL WILL NOT REFUND THEM- I as the owner want them to be refunded but they refuse. Short term poor business and not a business I would recommend. They should be ashamed of themselves.
5 years ago
AMama Lethbridge, AB
I actually can’t believe it is legal for this company to continue to rip people off and keep their money. I too have paid for a rental that I am unable to travel to and have been trying to call for three weeks to cancel and receive a refund. No call backs and after 30 minutes they disconnect calls. They were originally giving refunds until April 1st and then changed the policy. They also changed their policy that now states they will not refund even if its a government mandate or a natural disaster. I am not able to take a credit because our event has been cancelled so there is no need to travel to the area. I spoke to the owner who said he would be willing to cancel but it still doesn’t sound like they will refund. They are offering refunds from some booking companies like Airbnb and booking.com. VRBO has told them to give refunds and they are still not abiding to them. I hope there is a law suit against these crooks.
5 years ago
Wendy Falanga Mastic Beach, NY
I wish I could give them NEG -10 stars!! Horrible!! Do NOT use them ever! They do NOT give a crap about people during this coronavirus outbreak my family and I were supposed to travel from NY-FL (we live in NY the epicenter) for my sons first vacation he spent most of his young life in the ICU and was finally healthy enough to travel. During the outbreak a family member became ill and we were quarantined. I contacted evolve and they offered me a refund which I accepted. I waited weeks and finally emailed them again and was told to be fair to the home owners and due to the high demand of refunds only credits would be given! When I explained that I had been out of work and needed the money to get extra medications for my son they refused to respond! I’m out thousands of dollars and they only care about the homeowners making money on their vacation homes while the rest of us are struggling through this pandemic did I mention my husband is a fireman and I am an essential health care worker? Air B& B is giving full refunds while Evolve wants you to break the law!!’ We volunteered soon after our quarantine was over and will continue to do so until this pandemic is over People need to be take care of people right now and the true concerns of this company are very clear! this company does NOT GIVE A CRAP about people so DONT give them your money PLEASE!!!
Thanks for reading .
Best regards and Stay safe
5 years ago
Darlene Dunn Morgantown, WV
Booked through VRBO for a vacation rental that was managed by EVOLVE, since March 17th I have been inquiring as to how to proceed with COVID-19 restrictions. I have left 3 voice mail messages within the 72 hour time frame, not one call back. First email communication suggested a refund would be allowed, second said, I was misinformed but would give me a credit and how to proceed through the website. Provided the information through the EVOLVE website as requested and continued to receive "email instructions on how to check in". Called again, emailed again, communicated through website again. Their email instructs to cancel through the website but I do not have that option on my reservation. I am a frequent traveler and utilize all websites, if EVOLVE is ever the property manager again, I will not confirm my reservation.. VERY POOR CLIENT RESPONSE Regardless of the current situation, I have been extremely patient and have not had any response that satisfies my need for a credit.
5 years ago
Tabatha Blalock Alexandria, VA
Terrible Customer Service! Evolve will not answer phone calls or respond to website inquires. I was on hold for over an hour and then they hung up on me. Evolve sent out an email telling customers they will issue refunds in response to COVID19. Customer's attempted to call and submit website inquires, as requested in the email, to receive the refund; however, Evolve did not answer or respond. A day later Evolve sent out an email saying they will not give refunds and will only issue credits to be used within the year. Once again customers are attempting to call and submit website inquires, as requested in the email, to receive the credits; however, Evolve is still not answering or responding.
5 years ago
Reply from Evolve Vacation Rental
Hi Tabatha, we so sorry for the frustration. We see that you were able to work everything out with Shadee-Llyn, but if there's anything we can do to help in the future, please don't hesitate to reach out.
Mar. 23rd, 2020
Ashley g San Antonio, TX
I booked a property in Breckenridge on 3/6/20 and paid $511.91 as a deposit and was supposed to pay the remaining balance of $815.86 on 3/18/20. I have been keeping up with Breckenridge news and I see that many things are closing and that they have a couple of cases of the virus there and are recommending no one go to Summit county “unless absolutely necessary” also as of 3/19 all hotels, motels, timeshares, and lodges are to be closed. I emailed Evolve a couple of times expressing my concerns and to see if I could cancel my booking. I got no response. After calling them multiple times for 3 days I was FINALLY able to get in contact with someone. The rep told me she would cancel my booking and that I would get a confirmation email stating it was cancelled and that I would be able to use my deposit at a later date which I didn’t. I actually got an email this morning that my trip was cancelled because I didn’t pay the remaining balance deposit, which the rep told me not to worry about. I don’t think it’s fair that I can’t get a refund or partial refund. My trip was more that 30 days away when I got in contact with them about canceling and I would definitely not be canceling if it wasn’t for COVID19. I know that when booking it states that there is no refunds after 24 hours of the booking but I think under these circumstances it shouldn’t apply. That is very unfair.
5 years ago
Reply from Evolve Vacation Rental
Hi Ashley, we're so sorry for the frustration this has caused and would really like to dig into this further. We've just sent you a private message if you're able to respond with your reservation number. Currently, we would be happy to help with offering you a future booking credit that you can use with us to travel up to two years down the line.
Mar. 23rd, 2020
Colleen Wake Forest, NC
I booked a vacation rental through Evolve for an upcoming volleyball tournament in Tennessee. Since the booking, the volleyball tournament in Tennessee was cancelled due to the Corona Virus. Unfortunately, my state like so many others have closed schools, sports facilities, restaurants, etc... The school my child attends has 2 cases of the virus. We are under self quarantine at this time. Evolve has not answered my email and their phone lines are busy. As this country goes through this difficult time, I would think Evolve would be responsive to their customers and make concessions for such a terrible situation.
5 years ago
Reply from Evolve Vacation Rental
Hi Colleen, we're so sorry for the delay in getting back to you. As we're sure you can imagine, our teams are receiving an extremely high volume of requests right now and are working around the clock to help. If you haven't already done so, please feel free to submit a request in your guest account to amend your trip, and we would be more than happy to help you reschedule your trip or offer you a booking credit to use up to two years down the line. While we can't share a URL in our response, you can find instructions on how to do this by clicking the alert on the homepage of our website. Thanks so much for your patience.
Mar. 23rd, 2020
nicole powell Brentwood, CA
I would like to start by saying communication with this company is awful. I found out that the house I was renting to stay in close to my wedding venue is up for sale. Instead of informing me, I had to call them! They were shocked that I knew the house was for sale. I spoke to two representatives one I didn't get the name of and the second was Rachel who was going to look into the "house actually being for sale." I gave them time, over a week! Rachel told me that if the house was indeed for sale I would get a FULL REFUND.
The email I got from Erin is SHOCKING. No refund, I can't cancel unless I want to lose the close to $500 I already put down. Now I can't even get anyone on the line. WILL NEVER USE THIS COMPANY AGAIN!
5 years ago
Reply from Evolve Vacation Rental
Hi Nicole, we're sorry for the frustration this has caused. We can see that you were able to cancel your booking and that we were able to refund your deposit. If there's anything we can do to help in the future, please do not hesitate to reach out.
Mar. 23rd, 2020
Gail Dutton Eagle, ID
I booked a property listed on VRBO. I used a virtual card for payment. The card info was forwarded to Evolve who is the property manager and it was denied. It is only good for VRBO. I use virtual cards to minimize exposure of my actual card number. Anyway, I couldn't get help on the Evolve website. It never loaded. The agent I eventually reached on the phone said the website is "finicky." After six attempts at their website I got in and was unable to make a payment. I put in my card info and there was no confirmation it was accepted. Then there was no way on the site for me to make payment. Finally, I called Evolve. I was on hold for 35 minutes the gave up. On the second call I was on hold for only 15 minutes. I went through three agents to make payment over the phone. At one point in the conversation, a supervising agent suggested I cancel my booking a find another property to book. I would be deeply concerned if I were the property owner.
The sad part is that I am a vacation property owner of 10+ years. I am always looking for a way to improve my operations. I would not recommend that an owner use Evolve's service because of the way they treat customers.
5 years ago
Reply from Evolve Vacation Rental
Hi Gail, thank you for taking the time to share your feedback. Zahra from our team has attempted to reach out to you to dig into this further. Please return her call when you can - 720.961.9636.
Feb. 19th, 2020
Evelyn solano Washington, DC
I stayed at a home in San Antonio, TX. We had issues getting inside the home because the keyless entry pad didn’t work. It took an hour to get a hold of the contact host, Alexandra V. When we got inside the home the sinks in the bathroom weren’t clean, trash was left behind in the trash can (tampon) and we found notes from previous guest saying the dryer wasn’t working. I brought up issues to the contact host as they came up, she offered to discount a cleaning fee and that she’d follow up. She never did, I contacted Evolve and pretty much was told that Alexandra denied all the issues I brought up to her, the picture I had of trash being left behind wasn’t enough and the owner denied to further assist me. Do not book any stays with Evolve. Poor customer service. Clearly customer satisfaction is not important or a priority. I was basically called a liar when I had proof but I got brushed off.
5 years ago
Reply from Evolve Vacation Rental
Hi Evelyn, thanks for taking the time to leave your review. We're very sorry to hear you had a frustrating experience during your stay. We see that Harvill was able to connect with you to dig into your feedback further. We truly value the information our guests provide, as it allows us to continue improving, so we very much appreciate you taking the time to speak with her. If there are any questions we can answer in the future, please let us know and we'll be happy to help.
Feb. 13th, 2020
Laura Petaluma, CA
We had to do some troubleshooting And adjusting with hour property listing website listing and The evolve staff worked quickly to resolve the issue and were so helpful !
5 years ago
Nancy Artinyan Pleasanton, CA
The worst!!! I made a reservation for a property on Home Away, and cancelled the reservation within less than 24 hours...they would not refund any of my money. I tried to cancel the charge on my credit card, and they credited my account, but Evolve Vacation Rental denied the refund. I used Home Away to reserve the rental, and in their policy, it gives the renter plenty of time to cancel with all or at least a partial refund. I cancelled in less thank 24 hours...thinking that since I was booking on the site of Home Away, the terms for cancellation should be the same as VRBO and Home Away. Shame on VRBO and Home Away for not backing me, when their cancellation policy is fair, and allowing a company like Evolve to post properties on their site. If you do your research, you will rent through anyone else...a fair company or organization. Evolve Vacation Rental are crooks...simple as that.
Nancy Artinyan
5 years ago
Reply from Evolve Vacation Rental
Hi Nancy, we're so sorry to hear you were unhappy with our cancellation policy. We do offer a 48-hour grace period on every reservation, but our records show that you canceled your trip two weeks after booking. If you have any documentation that shows otherwise, please don't hesitate to reach out - 877.818.1014.
Jan. 13th, 2020
Jennifer Bagan Denver, CO
I was pleased with how easy the process to rent the house in Breckenridge was and I appreciated the communication emails from evolve. Evolve is very efficient!
5 years ago
Mark Lewis Bastrop, TX
The place we stayed at was nice. When we arrived there were dirty dishes in the dishwasher. Also, when we raised up the lounge chairs there was dirt, trash and an unused diaper underneath. I don't think their house cleaner was doing a good job.
6 years ago
kathleen Moeller Joliet, IL
I would not go through Evolve again
Because the damage protection deposit will not be returned , no matter if damages are done or not. I was not aware of this until I contacted Evolve to ask when we would get our deposit back. Rental agreement clearly stated it would be returned.
6 years ago
Reply from Evolve Vacation Rental
Hi Kathleen, I'm very sorry to hear there was some confusion here. I see that you and Rose were able to connect, and that she was able to explain why we choose to use a non-refundable damage protection fee in lieu of a security deposit. Please don't hesitate to reach out if you have any questions in the future - we'll be happy to help.
Nov. 21st, 2019
Jane Johnson Chatsworth, CA
Super easy process to rent a fabulous home. Fast, efficient, friendly and professional. Questions were answered immediately and changes were handled with no issues.
6 years ago
Carl van der Merwe Greeneville, TN
I only give them a 1 star because there is no lower rating. We are on a week vacation and we found the property through VRBO. They advertised the unit having a washer and dryer, but arriving here the unit did not have a washer and dryer - there is a community washer and dryer available on a different floor. We were specifically looking for a unit with a washer and dryer, and among the amenities it was grouped in the list "air conditioning; heating; linens provided; washing machine; clothes dryer..". Surely this means it is in the unit! When talking to the Evolve customer service representative, he was rude and sarcastic and stated that this is how they advertise their units. Look out for their misstating of facts - your unit may or may not come with what it was advertised!
6 years ago
Reply from Evolve Vacation Rental
Hi, Carl - We're terribly sorry to hear our listing was unclear and that you had an unpleasant experience speaking with one of our representatives. Our Customer Experience Manager, Matt, has been trying to contact you directly to get a better understanding of the situation and apologize. He can be reached at 720.223.6367 and we hope you're able to connect with him soon. Best - The Evolve Team
Oct. 23rd, 2019
Michele Dougherty Calabasas, CA
Evolve advertised to us & contacted us so we would consider using them for our rental properties. We had several phone calls, and long email discussions getting clarity on how they work, reviewing our various listings, price structures and best ways for us transition some or all of our listings to them. After MANY labor intensive hours, we agreed to sign up 1 of our 4 listings with them- which was our listings of our guest house along with our “happiness bus”. they scheduled a photo shoot of our listing. We staged & prepared for the shoot, which was the day after a wedding on site, but Evolve never showed up and didn’t call. When we called our account rep (Eli), to see what the delay was, we were informed that because partner of our combo listing is the “happiness bus”, they wouldn’t be able to manage our listings. They had all of this info on our bus, guest house, main house & beach house for 2 months in advance. We’re already listed everywhere. We prepped for them, and they just DIDN’T show!? No call. Just a total disregard & disrespect for our time. It cost me about $300 to pay my staff to get then info they needed & prep for the photo shoot. They didn’t even call to say “could we just list your guest house or main house?” Just total NO SHOW and a half baked “sorry we don’t list mobile vechiles”, 2 months later. This must be a blessing in disguise, because for them not to realize part of this listing included the happiness bus, means they didn’t pay attention AT ALL, and clearly don’t care that they wasted my team’s time and my money. SHAME ON YOU EVOLVE.
6 years ago
Reply from Evolve Vacation Rental
Hi, Michele - Thank you for taking the time to leave us a review. We are terribly sorry to hear about this experience and lack of communication. Our team is currently reviewing the situation and will be in touch as soon as we have more information. Thanks - The Evolve Team
Sep. 16th, 2019
Maria Corpuz Spring, TX
Easy to book and very responsive to messages. Every time I’m searching for a rental house , if I see evolve as management property I’ll book the property at once.
6 years ago
Anna Winder, GA
The Evolve Vacation rental customer service was excellent and professional. I would feel very confident renting one of their vacation properties again!
6 years ago
Jared Lehi, UT
I booked this property because it was minutes away from the town my mother lives. She is 80 and in poor health so we planned a barbeque with her and the kids for perhaps the last time. I was held hostage on the 4th of July being told no guest were allowed without extra event insurance (We had about 15 people in a giant grassy area of a large cabin). I find that to be absurd. The man from Evolve said unless I paid him 700 only my 7 registered guests could be on the property. I reluctantly paid him to continue the purpose of our trip. The property was great but this company is not.
6 years ago
Reply from Evolve Vacation Rental
Hi, Jared - We are so sorry to hear you about the inconvenience you experienced with your event. We would like to put you in touch with our Customer Resolutions Team as soon as possible, however, we are having trouble locating your reservation based on the name provided. At your earliest convenience, could you please contact our Customer Resolutions Manager, Brittney, at 720.305.9274 or ? Thanks - The Evolve Team
Aug. 6th, 2019
R. Barrett Alpharetta, GA
I am a property owner but am basing this review on my experience as a traveler. After my experience as a traveler, I would not even think of listing my property with them. They did not communicate with me after booking my reservation on VRBO and when they did, it was pay the dog deposit within 24 hours or we are not approving your reservation (although supposedly it was a confirmed reservation with VRBO). When I complained, the sales person told me it was their policy. It is a policy to leave rude voice messages?
6 years ago
Reply from Evolve Vacation Rental
Hello - We are sorry to hear you had a less than pleasant booking experience with us. It sounds like we fell short in our goal of delivering world-class customer service and we would like to put you in touch with our Guest Experience Team as soon as possible. Unfortunately, we are having trouble locating your contact information based on the name provided. When you have a moment, could you please contact our Guest Experience Manager, Zahra, by phone at 720.961.9636 or email at ? Thanks - The Evolve Team
Jul. 26th, 2019
Karla Floyd McAllen, TX
My perspective is from that of a traveler. Evolve protects the host. It is owned by a lawyer and you can tell. I'm sure their terms are iron clad. If you are a traveler and have booked an unsatisfactory property, don't even bother calling them. They are just an extra layer - go directly to VRBO or Airbnb. Do not make alternate arrangements without the guidance of Airbnb and think that things will get "settled up" afterward. I thought they were actively trying to resolve my issue and the extra layer just dragged it out longer. It also seems like Evolve encourages things that are off-putting. For example, a $500 fine if you don't park in the right place (even though it isn't evident where the "right" place is). A more appropriate tactic would be signage and proper lighting so you can actually see where to park! Everything is inventoried and you're billed for what's missing. You have a laundry list of things to do before checkout and pay a high cleaning fee. There are plenty of rules of engagement and lots of fines involved, seemingly, and makes it feel adversarial. It is a turn-off. Evolve does not represent the essence of Airbnb - travel like a local.
6 years ago
Reply from Evolve Vacation Rental
Hi, Karla - We are sorry to hear you didn't have a pleasant experience with us. It doesn't appear that you received any additional charges during your stay, but we appreciate you bringing it to our attention that some of the house rules seemed unclear. We will certainly take your feedback into consideration to ensure everything is clear for future guests. Best - The Evolve Team
Jun. 27th, 2019
Aaron Boerne, TX
This company was AWFUL to work with. We rented a condo owned by Evolve in Corpus Christi over Memorial Day weekend through Airbnb. The condo had a kitchen in it. When we got there, I opened the cupboards and there was mouse poop everywhere. Not a few droppings, but tons. I took pictures of everything. I contacted the cleaning lady and she came over (almost right away) to clean it. She wiped down the upper cupboards and put the dishes in the dishwasher. She said the condo next door had been remodeled and had driven the mice over our condo.
When she left I went back to inspect and there were still mouse droppings in the coffee carafe, the lower cupboards, and on the floor. There's no way I was going to eat in this place, so we went out to restaurants the whole time. Anyhow, so I wrote to Evolve first and they said, "Things can happen between stays," and offered nothing else. Granted, things do happen, but that doesn't mean we should have to sleep amongst mouse poop.
The rest of the condo was nasty, with a torn couch that was too dirty to sit on. I put a sheet over it so we could sit down. There was also a 4" Icebreaker gum sticker on the sliding glass door. The place was just gross.
I elevated the issue to Airbnb, who offered to return our cleaning deposit. Not enough reparation, but at least they did something.
I wrote a one-star review to Evolve, which they published. They said, "the cleaner found no evidence of mouse droppings, but cleaned up the coffee grounds you had concerns about." Wow. I'm almost 40 years old, I know what mouse poop looks like, and the cleaning lady admitted it was mouse poop as she was cleaning. It was one last slap in the face.
This company is insanely unethical slumlords and are trying to pass themselves off as something different.
6 years ago
Reply from Evolve Vacation Rental
Hi, Aaron - Thanks for taking the time to bring this situation to our attention. We, of course, are extremely sorry for what you experienced and are taking this review very seriously. Our Customer Resolutions Manager, Brittney, has contacted you directly to learn more about your stay. At your earliest convenience, can you please return her call so we can work towards a resolution? Thanks - The Evolve Team
Jul. 1st, 2019
Ben Hardin Lakeland, FL
We attempted to rent a home for 10 people at 189 Ross estates on Watts Bar Lake near Kingston TN. What a nightmare. The owner was obnoxious and contacted my wife numerous times. She said the home was remodeled and complete except for new appliances. She called while we were on the way and said the cleaning service was behind. We showed up in the middle of nowhere with groceries. There was no cleaning crew. The home was under construction. No kitchen cabinets, furniture upside down, carpet missing, no baseboards, construction tools and debris throughout. The home would not have been ready for a week. I will never again consider a home with Evolve or VRBO.
6 years ago
Reply from Evolve Vacation Rental
Hi, Ben - We are so sorry to hear you had an unpleasant experience and want to see what we can do to make things right. Our Customer Resolutions manager, Brittney, has contacted your party directly to learn more about your situation and is looking forward to hearing from you. Please let us know if you have any questions. Best - The Evolve Team
May. 17th, 2019
Kyle North Highlands, CA
So far the experience has been horrible. I booked a house in Idaho back in November 2018 to stay in with 2 other families from June 27-July 6th thinking we could stay through the 4th of July. The other families decided they can only stay until the 2nd so I contacted this company to let them know I need to change the dates to leave on the 2nd and not the 6th. I am doing this 6 months ahead of time and they are trying to charge me $1,080 because of changing the dates. I book homes all the time through VRBO and this home was booked through VRBO as well but I guess it is managed through this company who rips you off if you try to change your dates. I totally understand if I waited a couple weeks before or even a couple months before and now they couldn't rent it but 6 months before is crazy!! Beware if you book a house and this company is the property managers and read the fine print on not being able to change your dates even 6 months out.
6 years ago
Reply from Evolve Vacation Rental
We very sorry for the confusion regarding our cancellation policy and appreciate you taking the time to bring this to our attention. We're unable to find you in our system based on the name you've used here, but we'd love to see if we can help. If you have a moment, could you please contact our Traveler Support Manager, Alex at 720-549-6824? Thanks again for your feedback. Best - The Evolve Team
Jan. 15th, 2019
Lee Douglas Cordova, TN
My family stayed at 3650 Wilderness Mountain Rd in Sevierville TN for the Holidays. We arrived on Friday 12/21/18. Please see below the issues we encountered. Very disappointed in Property Sense and Evolve
We contacted Evolve and we didn’t get any assistance after advising the issues we were having with Property Sense. We have sent an email after leaving the property and there has been no response from Evolve nor Property Sense. This was a horrible experience.
* There are two small garbage cans outside and they were already full
* The refrigerator is missing a shelf
* The refrigerator has several shelves that are broken and need replacing
* Utensils such as tongs are rusty
* Place was infested with ladybugs
* Saturday night; 12/22/18 water went off about 10:00p
* Water is supplied by a well and had to be restarted
* There is no 24 hour help for emergencies
* We called and got the answering service that stated it would be the next morning for help
* We were without water for 16 hours
* When water came back on, it was brown
* Water was brown for another 16 hours
* Water started coming out clear and we washed whites that turned brown
* Morning Answering service lady was very rude
* We were advised the owners of the property had never put a filter in the water tank
* Water filters had to be installed to clear the water up
* We spent a lot of money on water to cook and bathe with
* There is no sense of urgency with this company for emergencies
* The TVs are all set to change to a cartoon station after watching for a few minutes
* Both Maitenenance men were very nice
* No apology for our inconvenience
* Hot tube didn’t work
* Dryer has a loud squeaky sound when in use
* Micro Wave barely worked
* Furniture was dirty and outdated
* Carpets need cleaning
* Smoke detectors were hanging from the ceiling
* Shower steam set off all the smoke detectors that were working
6 years ago
Reply from Evolve Vacation Rental
Hi, Lee. We are very sorry to hear about the inconveniences you experienced during your stay and appreciate you taking the time to leave us a review. A Customer Resolutions Manager has contacted you via email to offer our sincerest apologies and work towards a resolution. Again, thanks for making us aware of the situation. We look forward to hearing from you soon. - The Evolve Team
Jan. 10th, 2019
