Name: Evolve Vacation Rental
Rating: 2.2

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Jessica Brooks Durango, CO

We rented a beautiful home on Kauai through VRBO and Evolve. We had an easy time working with Evolve; received all of the detailed information we needed ahead of our arrival which made things so nice for our trip!

1 year ago

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Cathy Lucas Houston, TX

Outstanding customer service!! Great customer support, constant updates on my trip, what to do, the staff are very helpful and friendly. The kind of customer service that should exist everywhere these days.

1 year ago

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Angie Dillow Mineral, VA

Super easy to work with! We booked a rental in Calabash NC. The space was exactly as described and they were extremely quick to respond if I had questions! Would highly recommend:)

1 year ago

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Paul White West Bend, WI

I liked the hominess of the cottage. It was supplied with games, blankets, and outer clothing to make a stay in Ashland more comfortable. I would stay again when I go to Ashland

1 year ago

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Anjanette Garcia Fontana, CA

Everything about the home was perfect. There was a slight issue with the kitchen sink, but I put the Evolve team on notice as soon as I came across the issue & they were very responsive.

1 year ago

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Jennifer Blazek Beaverton, OR

The communication with Evolve was efficient and prompt. It was a great experience working with this rental company. I hadn't used them before but would definitely use them again.

1 year ago

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Jenny Chapman Portland, OR

We had a great stay and a great time. We had wondered about a specific item and they weren't able to confirm whether that was available so it made it a bit unknown but it worked out great and we had a very nice stay

1 year ago

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Touline K. Elshafei Naperville, IL

The house was as described! The company was quick in responding to any questions and even provided us with an extra pack and play for our toddler at no extra cost which was great.

1 year ago

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Liz Piscitiello

Our experience with Evolve was seamless! The communication was extremely thorough and simple to understand. We had a wonderful stay and would definitely use Evolve to book in the future!

1 year ago

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Amber Ginn Orlando, FL

I have booked two vacation rentals with evolve and best for ease and check in and out. Communication with the host was continually sufficient and I had all needs met. I will definitely book with evolve again.

1 year ago

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beverly coyle Cincinnati, OH

Really easy booking format. Plus I felt so free to text all questions. The host of the house was attentive and quick to answer my needs. All in all, a stress free experience start to finish.

1 year ago

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Lori Moore Bentonville, AR

Booking with Evolve was a great experience. The house was perfectly described and photographed, and payment of my rental was easy and quick. I'll definitely look to Evolve for my future vacations.

1 year ago

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Timothy Adornetto Waukegan, IL

I was pleased with the email updates as our trip approached. The check-in and check-out information was expected, but I especially appreciated the guest contact info, Internet instructions, and nearby attractions.

1 year ago

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Jen S Schaumburg, IL

The vacation rental was cozy, had everything we needed in a pinch, and was clean and well labeled. It was in a great location and super close to Bell Mountain and only a short drive from the main road and the lake.

2 years ago

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David

It's a great experience with the Evolve Vacation Rental Car. Everything was god.

6 months ago

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First trip to Maine Butler, PA

Beautiful location and comfortable accommodations - Only complaint was the noise from the road and a bit earlier check in would have been nice after driving so far.

1 year ago

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Rebecca State College, PA

Great experience booking with Evolve. The website was easy to use and billing process was smooth. We would definitely use them again.

1 year ago Edited September 25, 2023

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Elisabeth Alexander Fort Myers, FL

The envolve team was very helpful in every way. If i needed anything at all they were there to help me. Highly recommend.

1 year ago

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Janaan Lake Salt Lake City, UT

I booked a vacation rental in Toquerville Ut through airbnb with this company. I was 3 hours shy of the 48 hour deadline for changing the booking due to weather. They would not work with me at all. No partial refund. No rebooking to another date, even when I was willing to pay a fee for that. Nothing. They were so inflexible and unwilling to work with me in any way. Please be aware of that when booking on airbnb. It was the worst customer experience I've had in a very, very long time.

1 year ago

Reply from Evolve Vacation Rental

Hi Janaan - thank you for taking the time to share your frustrations with us regarding the cancellation policy. We do our best to work with both the guests and the homeowners in these situations to offer flexible options, but unfortunately do have to maintain our policy in most cases to ensure the homeowners do not lose the income for the dates that have been booked. We appreciate your feedback on how this has impacted your experience and will be sure to share your review with our team.

Aug. 22nd, 2023

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Josie Dean Coffeyville, KS

This cabin was wonderful!! Kept up very nice and had everything we needed. Evolve made the process very easy to check in and out

1 year ago

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Jana Parker Oklahoma City, OK

The room was very cozy and clean. The place was close to the local visitor sites and the highway. 10/10 would recommend!

1 year ago

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M Weber Charlotte, NC

Cute house but buggy inside and a mess of a backyard. A/C in bedrooms inoperable as well as the coffee maker. Fix these problems and it’s a better stay - Evolve makes billing and reservations easy - thank you!

1 year ago Edited August 7, 2023

Reply from Evolve Vacation Rental

Thank you for your feedback regarding opportunities for improvement at the home you stayed in. We're sorry to hear that we missed the mark in these areas, but do hope you enjoyed your trip overall. We appreciate you taking the time to leave us a review and hope to have the opportunity to host you again soon!

Aug. 22nd, 2023

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Jie V Cary, NC

I have used this company two times. Every time is disappointing. I quit both time for the same reason, more people in the house than 10 people. First time, 30 people, the second time, 20 people. And their customer service sucks, slow and not helpful. I would not recommend anyone to use this company to do the short rental vacation. Right now, I am managing by myself for my property, and it is great, I have more booking than ever.

1 year ago

Reply from Evolve Vacation Rental

Hi Jie - thank you for taking the time to share your feedback with us. We're sorry to hear that this was your experience with guests breaking policies and that we missed the mark in providing you the customer service we aim for during these situations. We appreciate you taking the time to let us know so that we may share your thoughts with the rest of our team. We understand our services do not meet the needs of all homeowners and while we are saddened to hear we are no longer partners, we are glad to hear of the success you have experienced on your own and wish you the very best moving forward.

Aug. 22nd, 2023

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Emily Jacobson Littleton, CO

We had a great stay at two properties with Evolve. They were great to book with and were always available when we needed anything!

1 year ago Edited July 31, 2023

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Jennifer Parker Winston-Salem, NC

Great experience with Evolve! Nice house with great amenities! Location was close to beach and restaurants. Would book with Evolve again.

1 year ago

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Brian P

Actually very comforting. I felt there was another layer of protection and another layer of communication and information.

1 year ago

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Lorraine Sweat Tampa, FL

We enjoyed our rental with Evolve! The check in process was quick and easy! I would definitely recommend and will be using them again in the future!

1 year ago

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Steve Thurlkill Newbury Park, CA

I liked the very simple process for booking and the notifications around access to the unit. Easy to navigate with very few clicks and prompts.

1 year ago

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Mister Mickey Cibolo, TX

Been with Evolve for 6 months and no complaints. Great Customer Support and Marketing Team!! I definitely recommend this Company!

1 year ago

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Dawn Caldwell Phoenix, AZ

Evolve is very easy to use, and they keep me very informed. Our unit has been booked solid almost immediately since listing it with Evolve.

1 year ago

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Gilberto D Soto Laredo, TX

This is my first experience as a rental owner, and so far, Evolve has assisted and answered all my questions or concerns; customer service is a plus.

1 year ago

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Michael Williams Mill Valley, CA

We have used Evolve for the past 8 months and response times are as follows: 2-5 days for small requests or changes 7 days + for making changes to your listing 5-10 days for guest related issues I find the response times completely unacceptable and have resulted in $3K+ in lost revenue and multiple low reviews due to Evolve's actions. We will be switching companies ASAP.

1 year ago

Reply from Evolve Vacation Rental

Hi Michael - we're very sorry to hear that this has been you experience when reaching out for assistance from our team. We appreciate your feedback as we are continuously looking for new opportunities to improve and adapt our services to ensure we are meeting the standard we strive for in a quickly growing and everchanging industry. If you need any assistance escalating an issue, please feel free to reach out to us directly on our social media networks and we are happy to help.

Aug. 3rd, 2023

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Barry Patascher Atlanta, GA

Evolve does a great job of keeping our cabin booked and we love the insurance policy that helps pay for items that guest occasionally damage.

1 year ago

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Angie Noe Beattyville, KY

Evolve has been great to work with. They take care of bookings, payout, and everything in between. They make the rental process much easier.

1 year ago

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Alexis Zayed Chicago, IL

Booked a vacation rental for a family of 10 nearly 6 months ago. This was through Vrbo and evolve is listed as one of their Premier hosts. Evolve canceled the reservation unexpectedly with no apology and no effort to make it right. I am not able to leave a review on Vrbo because the reservation is canceled. I am dissatisfied with both evolve and Vrbo and will never use either company ever again. Do not use these two companies. There are way too many competitors who care more about Customer Service than either of these companies.

1 year ago

Reply from Evolve Vacation Rental

Hi Alexis - thank you for taking the time to leave us a review. We're sorry to hear of the cancellation that occurred and would be happy to provide more information. Upon looking into your reservation, we learned that homeowner has let us know that their HOA recently implemented new restrictions that require rentals to be no less than 30 days at minimum. By law, we are unfortunately not able to host any short term stay within this community moving forward and are truly sorry for the inconvenience and frustration this may have caused for your group. If you have any questions or would like assistance booking a new property, please do not hesitate to give us a call at 877.818.1014 or refer to the contact link provided in the cancellation email.

May. 11th, 2023

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Kevin JaXuN Houston, TX

Zero stars! If you would like the opportunity to be double booked with 8 months notice try these guys. Nothing like being left hight and dry with no help at all from these people in Houston. Basically they got an interest free loan with my money and left my crew paying more for an alternative hotel and food spoiling in our cars far away from our planned destination.

1 year ago

Reply from Evolve Vacation Rental

Hi Kevin - we're very sorry to hear of the last minute cancellation that occurred. We do our best to ensure situations such as this do not occur, but unfortunately, circumstances outside of our control do occasionally happen. We understand your frustrations and will be sharing your feedback internally with our team as we continue to strive for the rest-easy and stress free experience we aim to offer our guests.

Mar. 28th, 2023

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Stacie Shakarian Agoura Hills, CA

Since listing with Evolve for 90 days, my $2M home on Marco Island has been damaged multiple times due to Evolve not holding guests accountable. I had one guest break our TV, drain the jacuzzi, and damage our pool heater. The guest complained about it, and Evolve provided them an unauthorized refund based on seeing pictures of the damages. My assumption is Evolve will be out of business within a year because no homeowner will stay them.

1 year ago

Reply from Evolve Vacation Rental

Hi Stacie - we're very sorry to hear that this has been your experience. It is a top priority of ours to ensure a safe and comfortable experience for you, your guests and your home. Our teams do their best to find fair and reasonable solutions for both guests and owners when reviewing all evidence submitted in situations such as the ones you've mentioned. While we know how frustrating damages caused by guests can be, we hope that you have been able to take advantage of our Property Protection Plus program to receive reimbursement. We appreciate you taking the time to leave your feedback with us here and can assure you we will be sharing it with our team internally for further review.

Mar. 23rd, 2023

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Jeff

There is nothing to like about this company they are thieves. They don’t screen renters! The people that rent from evolve are usually degenerates and destroy your property! Evolve takes 10% of the entire rental which includes cleaning fees and taxes so it is not 10% actually a lot higher that 10%. Evolve is a useless middle man that brings no value to the table for your rental property. Please set up your own Airbnb account or vrbo account.

2 years ago

Reply from Evolve Vacation Rental

Hi Jeff - we appreciate you taking the time to leave us a review, although we are disappointed to learn that this has been your experience. Although you are correct that we do not currently screen potential guests, we do have processes in place to flag for fraudulent bookings. Additionally, we are more than happy to work with homeowners to implement policies that require guests to provide I.D. at check-in time. For assistance with this, we encourage you to reach out directly to your owner support team to discuss this further. In the event that you experience any damages in your home due to a guest, we encourage you to take advantage of our Property Protection Plus program that covers up to $5,000 in accidental damages. You can learn more about this at https://help.evolve.com/s/article/What-damages-are-covered-by-Property-Protection-Plus.

We'd also like to take the opportunity to clarify that we collect 10% of the nightly rate as well as the cleaning fee, but not the taxes. We apologize for any misunderstanding and should you feel there has been a mistake on a payout, ask that you please contact us at 877.818.1014 to address your concerns directly with a representative.

Dec. 22nd, 2022

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Jessica Westphal Mineral, VA

DO NOT BOOK HERE I was in a sticky situation with a different air bnb and was looking for somewhere else to stay, I booked one of Evolves properties with a wrong card by accident, I canceled it so I could go rebook with a different card. When I went to rebook the dates were blocked off and was told I could not get a refund. I called air bnb and they said it is 100% up to Evolve to refund me or not yet that are still using the excuse of we “must follow air bnb’s strict cancellation policy”. Absolutely heartless.

2 years ago

Reply from Evolve Vacation Rental

Hi Jessica - we appreciate you taking the time to share your experience although we are bummed to learn of the outcome of your situation. As you know, booking's made through Airbnb have a strict cancellation policy that is detailed at the time of booking. We apologize for any misunderstanding regarding this policy and are sorry to hear that we did not have the opportunity to assist with making changes to payment information prior to the booking being canceled. We did reach out for more information regarding the booking, as we wanted to ensure you were offered support and the option to move the booking to an available date, but unfortunately did not hear back. If you have any questions remaining regarding this case, please feel free to reach out to us directly on our social media channels and we are happy to discuss the situation further.

Oct. 17th, 2022

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Adrienne Springs San Diego, CA

I booked an Evolve rental property in early May for a trip the last weekend of July, knowing that vacation rentals in Palm Springs can get booked up pretty quickly. A week before my trip, Evolve abruptly canceled. The next day, I saw that same house available for rent on their website for the same exact weekend and more than double the price I had initially paid. Evolve doesn't honor their rental agreements or care at all about whatever their renter's plans were for that trip. I will not be staying in one of their properties again.

2 years ago

Reply from Evolve Vacation Rental

Hi Adrienne - We're sorry to hear of the cancellation that occurred leading up to your Palm Springs trip and do apologize for any lack of communication regarding the reasoning. We were able to pull up your reservation on our end and see that the homeowner had placed an urgent request to cancel all upcoming reservations for the home due to a pipe bursting, therefore making the home unfit for guests. We would also like to take the opportunity to provide clarity that while the home may have showed available, we would not have been able to confirm any new bookings during that time. We understand the frustration this situation may have caused for you and hope you understand that unfortunately cancellations do occur outside of our control. Thank you for your feedback as it will be helpful for our team in ensuring a more thorough communication with our guests. While we are bummed we missed the chance to host your stay, we hope you were able to make alternative arrangements for a fun and enjoyable weekend.

Aug. 5th, 2022

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Dan Liu Madison, CT

We rented a house for eight people in Maine to visit Acadia. They called us at 6pm the night before and told us they had double booked the house so our reservation was canceled. They offered us another house that was THREE HOURS from Acadia, on an island, accessible only by ferry, that we might be able to get our car on if we made reservations in advance. We called them and they told us to check AirBnB! We were lucky to find anything in the area for eight people on short notice. Nearly ruined our vacation. If I could leave zero stars I would.

2 years ago

Reply from Evolve Vacation Rental

Hi Dan - We're incredibly sorry to hear of the last minute cancellation that occurred and that we were not able to provide a fitting alternative for accommodation within our network. This is not reflective of the hospitality we wish to provide and are disappointed we missed the opportunity to host your vacation to Maine. We understand the frustration situations such as this can cause, and hope that the financial reimbursement offered to assist with any additional costs incurred aided in relieving some of the stress. If you need any additional assistance with this resolution, please do not hesitate to follow up with the representative you have been communicating with, or reach out to us directly on our social media channels.

Jul. 19th, 2022

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Bailey Stephens Pelham, AL

Terrible. We should have been compensated for being locked out of our room for hours to where my diabetic mom could not access her insulin. On top of that, we dealt with so many repair issues in the condo. This was at pinnacle port condos in PCB. Would never ever recommend them. Especially as I have reached out numerous times for them to right this wrong and I get no answer. Awful for business and I’ll be sure to tell everyone I know to avoid them.

2 years ago

Reply from Evolve Vacation Rental

Hi Bailey - We are terribly sorry to hear that this was your experience when staying in an Evolve home. We'd love the opportunity to look further into the situation and ensure we connect you with a representative to discuss your frustrations. Please feel free to reach out to us directly on any of our social media channels with your reservation details and we are more than happy to help. We look forward to connecting and working together to improve your experience.

Jul. 14th, 2022

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Meghan Hyannis, MA

You don't even deserve 1 star! I will never rent another house that is associated with your company. Reached our destination for you to cancel an hour before check in! We spend the entire evening trying to relocate my family because we booked excursions that were non refundable throughout the week! Basically told us were out of luck and they didn't offer anything to try and rectify this. Was told to book a hotel room (prime time the week of July 4th) If you are looking into any rental with this company - RUN! ‍

2 years ago

Reply from Evolve Vacation Rental

Hi Meghan - We're terribly sorry to hear of the last minute cancellation that occurred for your booking. While we do our best to avoid these types of situations, unfortunately circumstances outside of our control do happen and we want you to know that we understand the frustration this can cause. We took a closer look at the booking on our end and see that a representative did reach out to assist with alternative accommodation, as well as offered partial reimbursement for any additional costs incurred as a result of the change. We sincerely hope that you were able to resolve the situation and enjoy your vacation with your family. If you have any further questions or need additional assistance with this situation, please feel free call us at 877.818.1014 or reach out to us directly on our social channels.

Jul. 11th, 2022

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Ozark Knight Omaha, NE

I own multiple houses we list with Evolve. We have had issues with double booking. In one instance, we allowed a traveler to stay at our house when they were booked for another that was double booked. We ended up getting a 1 start on the Evolve website because they got double booked (liked the house and our interactions) and nothing was done about it. No contact at all. We also need to do some adjustments to our listings, some times this is done same day and some times nothing gets done at all. Very frustrating and inconsistent.

2 years ago

Reply from Evolve Vacation Rental

Hi there - We're very disappointed to hear of the frustrations you are experiencing. We certainly want to ensure that you feel supported, listened to and valued as an owner of multiple homes within our network. We’d love the chance to connect with you to see how we can help address your concerns regarding listings, reviews and bookings. Please reach out to us directly on our social media channels so that we can gather a bit more information, and we would be happy to get you in touch with the right representative.

Apr. 21st, 2022

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michelle Glessner Sarver, PA

After booking i notified several days later by email that they cancelled my reservation. I was told that the property was not posted properly and should of required a 5 night min. I tried to have them book me for the additional 2 nights with a 20% discount they offered but after speaking to Beth she never followed up with me. I eventually settled with a different rental through a different company having to pay a higher price and changing weekends due to evolves lack of professionalism. Would not recommend.... they provided no assistance with making a bad situation correct!

2 years ago

Reply from Evolve Vacation Rental

Hi Michelle - We are sorry to hear of the cancellation that took place. We dug a bit deeper on our end and we saw that a representative did reach out with details explaining the cancellation regarding the ongoing service issues at the home, as well as a few alternative options for accommodation. We hope this information was helpful in providing a bit of context as to what went wrong, although we do apologize that you had a difficult time connecting with our team when following up. While we are disappointed that we missed the opportunity to host you on this trip, we are relieved to hear you were able to find a resolution elsewhere. Thank you for taking the time to share your experience with us. Please feel free to connect with us on our social media regarding any further questions or concerns and we are more than happy to assist.

Apr. 8th, 2022

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Shila Yuki Flemington, NJ

Never have Evolve as your booking company. It charges you 10% just to get your money without doing anything for home owners. Not very intelligent in processing problems, slow in response, always allow guests to take advantages by spending their "vacation" time taking 200 pictures of your properties to get unlimited discount. Don't put your properties in danger. Their staff are rude, unhelpful and had no basic skills to manage anything.

2 years ago Edited June 15, 2022

Reply from Evolve Vacation Rental

Hi Shila - We're incredibly sorry to hear that this has been your experience with us. We would love to connect with you to assist in looking further into the situation. Please feel free to contact us via our social media channels if there is anything we may be able to help with and we are more than happy to do so. We appreciate you providing us with this feedback and look forward to an opportunity to help improve your experience with Evolve.

Mar. 30th, 2022

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Trey Hughes Charlotte, NC

Evolve will try to screw you at one point or another. Offer zero help. Furthermore if you decide to sell your home, they will try to ding you $250/booking. So if you have 30 bookings throughout the remainder of the year and decide to sell they'll charge you $7500 even if some of those bookings are 6 months in advance. Very shady practice. Would never do business nor suggest doing business with this unethical company.

2 years ago

Reply from Evolve Vacation Rental

Hi Trey - We’re sorry to hear of your frustrations with our owner cancellation and resignation policies regarding outstanding bookings. Please note that this information is provided in section 10 our Management Agreement that is agreed upon by homeowners at the start of our partnership, as well as across many articles in our online help center. For more information on this, please feel free to refer to the articles linked below. We appreciate the opportunity to work with you and wish you the very best in your future endeavors.

https://help.evolvevacationrental.com/s/article/what-is-the-cancellation-policy-for-bookings
https://help.evolvevacationrental.com/s/article/What-do-I-do-when-I-have-to-cancel-a-guest-s-reservation

Mar. 30th, 2022

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Pamela Wilson Tampa, FL

Booked a condo in North Myrtle Beach in October 2021 for May 2022. Received an email On March 21,2022 that they had canceled my reservation, I tried calling several times to actually talk with someone to get this straightened out and NEVER received a call back. We were within a month of going with plane tickets already purchased. We have always used AirB&B for all of my vacations but never again. Worse experience I have ever had This company has completely lost my money and a lot of other customers as well for canceling last minute 😡😡😡

2 years ago

Reply from Evolve Vacation Rental

Hi Pamela - Thank you for reaching out here to share your experience with us. We are deeply sorry to hear that there was an issue with the property that resulted in a cancellation of your booking and that you have had a difficult time when attempting to contact our team. We understand how frustrating this can be, and would love the opportunity to connect with you so that we can look further into this situation. Please feel free to reach out to us on our social media channels with your booking information and we are more than happy to assist. We appreciate your feedback and hope to hear from you soon.

Apr. 1st, 2022

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Bourcier Christmas tree farm Gallatin, TN

It was horrible!!! As a management company you totally dropped the ball!! Your customer service and guest satisfaction lacks in all areas. We could not stay at our Air B&b because you forgot to get house cleaned. Then when we try to get money back you only allow us to ask for some of the money back. We had to pay a lot more because it was presidents weekend and had to book elsewhere.

2 years ago

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Eric oshields Mooresville, NC

Evolve made booking my trip to Gatlinburg very easy. There were plenty of rental properties available. The description of our cabin was accurate.

2 years ago