Name: Evolve Vacation Rental
Rating: 2.2

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john chaisson Palm Springs, CA

Customer Service "we feel as a Home Owner is less than acceptable". You must email the company and they fail to respond for days. They don't update there vendors with new data and as such funds for rentals go to accounts that Evolve knows don't exist anymore to accounts that are closed and take weeks to get your money.

5 years ago

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Claudette Clouatre

Used this service for the first time. Easy to use, no issue with booking or charges. Recommend using Evolve

5 years ago

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Patricia K Brasier Ballwin, MO

This is worst company i have ever worked with!!! They would not answer any of my questions about the property unill i paid in full! Once i got the home owners # and complained they sang a different tune. I will not rent any property associated with Evolve ever again.

5 years ago

Reply from Evolve Vacation Rental

Hi, Patrica. We are so sorry to hear you had a less than perfect experience. Thank you not only for taking the time to bring this to our attention, but also for discussing the situation with our Traveler Support Team. We are pleased to hear you have come to a resolution and we hope to work with you again soon. Thanks - The Evolve Team

Dec. 6th, 2018

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denise bell Bluffton, SC

Luke was very responsive to my needs. He alos offered some good advice and assurance on market trends.

5 years ago

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Fred van der Hoek

I have rented a holiday property through them. They were very punctual charging my credit card. However their punctuality responding to questions is appalling. I emailed them now 3 times with questions on the property I rented . My first email originates from early July., but to date I have received zero answers. The worst I ever experienced.

6 years ago

Reply from Evolve Vacation Rental

Hi, Fred - We're very sorry you had trouble getting in touch with us. It sounds like our Customer Experience team was able to connect with you to provide all the information needed for a smooth arrival to the property. Please let us know if there's anything else we can help with, and we hope you have a wonderful holiday. Best, The Evolve Team

Aug. 10th, 2018

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Lisa Durham Santa Cruz, CA

I tried to get a response fromEvolve by both phone and email after reading a review that my upcoming rental had bedbugs. Received absolutely no response from them ever. Fortunately, I checked back on reviews a bit later and discovered issue was resolved. Horrible service or basically zero service. Will never book with them again.

6 years ago

Reply from Evolve Vacation Rental

Hi, Lisa - We're so sorry to hear about the difficulties you faced when trying to contact us. Our Director of Customer Experience has attempted to get in touch with you to learn more about your experience and apologize, but he hasn't been able to reach you. If you have a moment, could you please return his call or email? Thank you - The Evolve Team

Aug. 1st, 2018

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Nancy Brune Eden, ID

Evolve was quick to respond to my inquiry, notified me in a timely manner about my rental. It was great to work with.

6 years ago

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Mike Edelstein Rancho Cordova, CA

I have rented more then a dozen times from VRBO/HomeAway, this was my first and last time with Evolve. I am not going to deal with a company that has a no refund of deposit.

6 years ago

Reply from Evolve Vacation Rental

Hi, Mike - Thank you for providing your feedback on our damage protection program. You are correct, the damage protection you paid for is, in fact, non-refundable. However, our program requires a much smaller upfront payment the than traditional security deposits, and it offers our guests far more protection with up to $3,000 worth of coverage against accidental damages. It also eliminates the need to worry about any disputes with the owner over potential damages after your stay. If you have any further questions or concerns, please feel free to call our customer service line at 877.818.1014. Best - The Evolve Team

Jul. 12th, 2018

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Cassie Friendship Southgate, MI

I loved the house we stayed at. We had such a great vacation. Staying at a nice clean house made it easier to have fun.

6 years ago

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Antoinette Garcia Bernalillo, NM

Very helpful representatives answered all questions I had for our rental property and helped us save some money.

6 years ago

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Lisa Farinella St Louis, MO

Instructions an descriptions were very clear and easy to understand. The process was made incredibly clear.

6 years ago

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Ryan Winzenburg Denver, CO

Evolve had zero hustle on our behalf. It took them two months to get me listed on vacation rental sites and when I was up I only got 1 booking over a 6 week period. This was after me getting 2-3 bookings a week when I was doing it myself. There is no advantage to using them over doing it yourself,

7 years ago

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Matt harrison Marshall, AR

Very easy company to work with. Efficient and professional. It’s what you want when trying to book a vacation- people who know what they are doing!

1 year ago

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Patty Harter McHenry, IL

The rental was exactly as described in the description on the site. We enjoyed our time very much and will be back. Thank you!

1 year ago

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Hannah H New Berlin, WI

Check in is very easy and well explained, as well as check out. Very quick responses during our stays. Highly recommend!

1 year ago

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Sonja Naas Streator, IL

The booking experience was very easy. I’ve never done this type of booking and will definitely book again using evolve!

1 year ago

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Justin Tiede Leonardtown, MD

Evolve was extremely easy to work with and facilitated a great vacation! They provided me with all the information I needed in a very timely matter.

1 year ago

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Whittney Taylor Panama City, FL

Evolve was super easy to work with! Fast and professional responses every time! We would happily rent through them again!

1 year ago

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MS Decourcy St Louis, MO

The Evolve Vacation Rental booking system was very easy to use, provided accurate information and their communications with us was excellent.

1 year ago

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Gail Widder Wasilla, AK

My booking experience was great. Easy to book, and everything was laid out well, so was easy to understand, it made my trip planning so easy.

1 year ago

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Amanda Duran

Evolve was great! We rented a house in Mancos CO and it was lovely. Could have been been cleaner inside and outside patio area but we still had a wonderful time!

1 year ago

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Leslie Puyallup, WA

Wonderful experience! Communication was clear and prompt and the property was gorgeous. We will definitely be a return customer.

1 year ago

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lisa westering Des Moines, IA

The company is wonderful to work with. They are quick to respond when I had questions. Emails are up to date and very informative .

1 year ago

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Susan Mehalik Toronto, OH

I was pleasantly surprised at the ease of dealing with Evolve; experienced no problems whatsoever. I would highly recommend.

1 year ago

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Katlin Parks Vancouver, WA

The Evolve team was so easy to book with! They answered any questions I had promptly. I will be booking with them again!

1 year ago

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Kelly Bolin Liberty Hill, TX

Their customer service is fantastic. I had a question about my rental prior to arrival and they were extremely helpful and friendly.

1 year ago

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Sarah Bruce Kansas City, MO

They did a great job communicating and we didn't have any complaints or concerns. We will definitely use Evolve Vacation Rental again!

1 year ago

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Becky Koenig WI

Working with Evolve was very easy. I had a few questions before our vacation. Every question was answered in a complete and timely manner!

1 year ago

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Susie Verscharen

The experience with Evolve was great, super easy, great communication, and responsive. Definitely recommend booking your experience through Evolve !

1 year ago

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Nathan Soucier Irving, TX

Great vacation rental in Helen, GA. Smooth and easy booking process, check-in and check-out. Very responsive host and convenient payment method.

1 year ago

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John Beene Katy, TX

While the vacation rental that we used needed some maintenance, the Evolve Vacation platform was helpful, communicated clearly, and made the rental experience better.

1 year ago

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Laurel Konopacki Buffalo Grove, IL

Best customer service! Called and talked to someone who was so helpful and answered all my questions. Great property and easy to rent.

1 year ago Edited September 26, 2023

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Pam

The Evolve Team's service was definitely 5 star! Prompt service, excellent communitcation and response time was almost immediate.

1 year ago

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Luke Smith Stockbridge, GA

Evolve was easy to book through and provided answers to questions promptly and made it easy to get all the info needed about the stay.

1 year ago

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Shannon Dalessio Pittsburgh, PA

Booking with Evolve was super easy. And they have great communication with the customer. Would utilize their service again.

1 year ago

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Ana Lakeland, FL

Easy to schedule my rental and I liked the way you stayed in touch with me leading up to my scheduled stay. I would do it again.

1 year ago

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Kyndal Walton Roanoke, VA

Our beach booking was easy. Received multiple emails, with all the important information and provided a contact locally for any concerns.

1 year ago

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Brian Huntingtown, MD

Booking was easily done online. I received confirmation and check in instructional emails. Would definitely recommend.

1 year ago

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Mjbreezy

Great booking experience! The booking process was super simple. Great for a mom or dad trying to juggle planning a family vacation.

1 year ago

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Dadrian Russell Minneapolis, MN

This was my first time booking anything like this and Evolve made the process so easy and eliminates the doubt and worry.

1 year ago

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Morgan Fritz East Bernard, TX

Great site to book through! Have used them twice and will use them for all future vacation rentals. Great communication and great deals.

1 year ago

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Gail Pennell Sparks, NV

Evolve is a newer vacation rental company. Our experience with them has been very easy and will definitely be renting through them again.

1 year ago

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Melina Murphy

The most seamless check-in and booking experience I've had yet. Evolve sent clear check-in instructions and I had 0 issues.

1 year ago

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Michael Shafer Owasso, OK

Loved our stay. Everything was in great condition, our interactions were very helpful. Would definitely stay here again!

1 year ago

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Julie Hefner Plainfield, IL

Everyone at Evolve was friendly and helpful! I would stay again at one of their properties in a heartbeat! They made everything easy and stress free!

1 year ago

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Sara Osterloh Des Moines, IA

We loved our cabin in The Smoky Mountains. Everything was as expected, and Evolve made the check-in, check-out process very smooth!

1 year ago

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Anna Randall Davenport, IA

Beautiful home with the most comfortable beds! Very convenient location to get to downtown Mpls. Will be re-booking again in the future!

1 year ago

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Omaima Newman Washington, DC

I had several confusing emails with confusing instructions on how to access the cabin I rented. One email gave me a 3 digit code another the last 4 digits of my cell. The point of contact person did not answer or reply to phone calls, emails or texts

1 year ago

Reply from Evolve Vacation Rental

Hi Omaima - thank you for your review. We're disappointed to hear that this was your experience and appreciate you taking the time to share it with us. We hope that you were able to connect with our team directly to resolve the issue and access the home to have an enjoyable stay. We will be sharing your review with our team and hope to have the opportunity to host a future stay of yours.

Aug. 3rd, 2023

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barbie baughn Chanute, KS

Loved the fact that it was a spur of the moment trip and Evolve made it so easy and quick to book just what we had requested!

1 year ago

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Cheryl Horton

This was my first time as an Evolve customer and it was a very pleasant experience. The check in was so easy making access to the home simple.

1 year ago