Name: Evolve Vacation Rental
Rating: 4.7

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Michael Norton Medford, NJ

Property not as advertised. Contacted property owner who could not correct deficiencies. Contacted Evolve about why they charged me twice for tax. Said one was for required insurance for $3000. Why could I possibly damage that would cost $3000? Emailed Evolve executive offices who have not responded.

4 years ago

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Kristen DellaPosta , CT

DO NOT BOOK WITH EVOLVE VACATION RENTAL. They have the absolute worst customer service. I canceled a trip due to COVID travel restrictions and they are refusing to refund my deposit (which was over $1,000). Absolutely horrible customer service during such difficult times.

4 years ago

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Nicholas Monette Smyrna, GA

In no way do I recommend this company. I had to cancel a reservation that I made 7 months in advance and did so within the acceptable time frame. My refund was denied. They likely book this space anyway in the future and get paid for this night anyway. This company should not only follow policy but do the right thing. Don't waste your time here.

4 years ago

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Valentin Pysarev Sacramento, CA

This company is one big SCAM, they book you a cabin and then cancel it! And won’t give you your money back, even though THEY cancelled it. They forcing me to use their travel credit, but I don’t feel safe with this company. Check BBB, too many claims open with them. Going to small claims, see ya.

4 years ago

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Tim Dunkin Killeen, TX

720 BBB complaints. Soon to be 721. Stole our money with their "guaranty". Horror stories everywhere online. I rented from VRBO and wound up with them. Never again. Rented a condo in Scottsdale. Could not stay there, place was covered in grease, pet feces and old food. Had to rent hotels and lost an entire day of our vacation.

4 years ago

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Hannah & Cory Hoffstatter Saint Paul, MN

I was 60 days out from traveling to a large expensive rental for a family reunion in January 2021. I reached out to Evolve Mgmt to cancel as MN went into lock down due to Covid restrictions and they would NOT accommodate our cancellation. Very disappointed in this company and not being flexible during this very hard time.

5 years ago

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Lavelle Johnson Orlando, FL

Evolve Travel has not responded to my emails or answered any of my phone calls. I paid $1800 in full for a trip thats has now been cancelled due to COVID 19, this company wont respond. With that being said do not book with them terrible non existent customer service.

5 years ago

Reply from Evolve Vacation Rental

Hi Lavelle, we're so sorry for the delay here. As I’m sure you can imagine, our teams are receiving an extremely high volume of requests right now and are working around the clock to help. I just had a look and can confirm that we have received your request, so there is nothing more you need to do at this time.

I also see that your check-in is about a week away. Our team is prioritizing guests with the most immediate travel plans, so they might take a little longer to reach out to you. Please rest assured they will reach out as soon as they possibly can, and thanks so much for your patience through all of this.

Mar. 23rd, 2020

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Aubrey K Kansas City, MO

We were quarantined due to the virus and the place we were visiting was shut down. We had to cancel and yet were not offered a refund, but only a "credit," to use at a later time. AIRBNB and HomeAway are both offering full refunds to those affected by the virus. Evolve Rentals will not recover from this due to losing any returning customers.

5 years ago

Reply from Evolve Vacation Rental

Hi Aubrey, we're so sorry for the frustration here. Our current policy was created to offer a sustainable solution for all involved, and the credit we can offer you is valid for travel up to two years down the line. We hope this gives you the flexibility to travel again when you feel most comfortable.

Mar. 23rd, 2020

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Elizabeth Knutson Eugene, OR

Actual owners tried to get us a full refund during this COVID-19 crisis, but Evolve said no way. They won't answer messages or calls. They keep referring to their policy that is of absolutely no help to anyone but themselves. I'm out 1,900 unless VRBO forces them to comply to customer complaints like Airbnb did.

5 years ago Edited September 14, 2021

Reply from Evolve Vacation Rental

Hi Elizabeth, we're so sorry for the confusion here. We are more than happy to facilitate this refund if the homeowners have agreed to one. We've shared your message with the team and we will be sure to reach out to you as soon as possible to help with this.

Mar. 23rd, 2020

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Karim Amarshi Scottsdale, AZ

David at the customer service team is very knowledgeable and eager to accommodate any changes that the owners require.

5 years ago

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Richard Nesconset, NY

Ease of booking the property was the best. We usually do rentals once a year and this was probably the easiest.

6 years ago

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Stella arsenakos Brooklyn, NY

Evolve is terrible . I advertised my condo with them and they had hidden 3rd party fees that they never told us about . We got a bill for $600 from someone who claimed to manage the property with evolve . Then I made a referral to them and never received my $250 credit . Be careful do not advertise your property with them. BEWARE!!

6 years ago

Reply from Evolve Vacation Rental

Hi, Stella - We are sorry to hear you had a negative experience but appreciate you taking the time to let us know. It sounds like there may have been some confusion about a local service partner we introduced to you. We apologize if this was not made clear to you from the start, but any local service partner we recommend is not employed by Evolve and thus must have separate billing fees. Please let us know if you have any further questions or concerns. Best - The Evolve Team

Oct. 24th, 2019

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Donna Maumelle, AR

Everything was just as promised! We had a wonderful visit. The home was PERFECT. In a wonderful location.

6 years ago

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Tammy Bruyere Farmington, NM

Evolve was easy and efficient. Very good company to work with. I will definitely use them when I travel.

6 years ago

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Bruce Andruchow

Would have went with no stars but it was not an option. Booked a trip with Evolve then had to cancel because of surgery they don't care no money back is there policy ,and VRBO insurance just kept coming up with excuses .Use to book al my vacations through VRBO now its air B and B for me .

6 years ago

Reply from Evolve Vacation Rental

Hi, Bruce - Thanks so much for making us aware of this situation. We are terribly sorry to hear about your surgery and subsequent cancellation. It sounds like our Guest Experience Manager, Patrick, has been working with you on this cancellation and we hope you are happy with the service he provided. Thanks again - The Evolve Team

Jun. 17th, 2019

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Bob North Myrtle Beach, SC

Bad experience ! Made more money w/ local companies paying 20/25% . Evolve struggles to keep unit rented. If you call Evolve> Good luck ! (4) attempts for an hour yesterday and nothing but recordings! Had to cancel contract by email since nobody answers the phones.

6 years ago

Reply from Evolve Vacation Rental

Hi, Bob - We are sorry to hear you've had an unpleasant experience and want to get in touch with you as soon as possible to discuss your performance concerns. However, we are having trouble finding your contact information based on the name provided. At your earliest convenience, could you please contact our Owner Support Manager, Kara at 720.221.5292? Thanks - The Evolve Team

May. 29th, 2019

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J Williams Ashland, VA

Easy to navigate and overall great experience. Details shared matched exactly. Would recommend and use again!!!!

6 years ago

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john chaisson Palm Springs, CA

Customer Service "we feel as a Home Owner is less than acceptable". You must email the company and they fail to respond for days. They don't update there vendors with new data and as such funds for rentals go to accounts that Evolve knows don't exist anymore to accounts that are closed and take weeks to get your money.

7 years ago

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Claudette Clouatre

Used this service for the first time. Easy to use, no issue with booking or charges. Recommend using Evolve

7 years ago

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Patricia K Brasier Ballwin, MO

This is worst company i have ever worked with!!! They would not answer any of my questions about the property unill i paid in full! Once i got the home owners # and complained they sang a different tune. I will not rent any property associated with Evolve ever again.

7 years ago

Reply from Evolve Vacation Rental

Hi, Patrica. We are so sorry to hear you had a less than perfect experience. Thank you not only for taking the time to bring this to our attention, but also for discussing the situation with our Traveler Support Team. We are pleased to hear you have come to a resolution and we hope to work with you again soon. Thanks - The Evolve Team

Dec. 6th, 2018

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denise bell Bluffton, SC

Luke was very responsive to my needs. He alos offered some good advice and assurance on market trends.

7 years ago

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Fred van der Hoek

I have rented a holiday property through them. They were very punctual charging my credit card. However their punctuality responding to questions is appalling. I emailed them now 3 times with questions on the property I rented . My first email originates from early July., but to date I have received zero answers. The worst I ever experienced.

7 years ago

Reply from Evolve Vacation Rental

Hi, Fred - We're very sorry you had trouble getting in touch with us. It sounds like our Customer Experience team was able to connect with you to provide all the information needed for a smooth arrival to the property. Please let us know if there's anything else we can help with, and we hope you have a wonderful holiday. Best, The Evolve Team

Aug. 10th, 2018

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Lisa Durham Santa Cruz, CA

I tried to get a response fromEvolve by both phone and email after reading a review that my upcoming rental had bedbugs. Received absolutely no response from them ever. Fortunately, I checked back on reviews a bit later and discovered issue was resolved. Horrible service or basically zero service. Will never book with them again.

7 years ago

Reply from Evolve Vacation Rental

Hi, Lisa - We're so sorry to hear about the difficulties you faced when trying to contact us. Our Director of Customer Experience has attempted to get in touch with you to learn more about your experience and apologize, but he hasn't been able to reach you. If you have a moment, could you please return his call or email? Thank you - The Evolve Team

Aug. 1st, 2018

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Nancy Brune Eden, ID

Evolve was quick to respond to my inquiry, notified me in a timely manner about my rental. It was great to work with.

7 years ago

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Mike Edelstein Rancho Cordova, CA

I have rented more then a dozen times from VRBO/HomeAway, this was my first and last time with Evolve. I am not going to deal with a company that has a no refund of deposit.

7 years ago

Reply from Evolve Vacation Rental

Hi, Mike - Thank you for providing your feedback on our damage protection program. You are correct, the damage protection you paid for is, in fact, non-refundable. However, our program requires a much smaller upfront payment the than traditional security deposits, and it offers our guests far more protection with up to $3,000 worth of coverage against accidental damages. It also eliminates the need to worry about any disputes with the owner over potential damages after your stay. If you have any further questions or concerns, please feel free to call our customer service line at 877.818.1014. Best - The Evolve Team

Jul. 12th, 2018

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Cassie Friendship Southgate, MI

I loved the house we stayed at. We had such a great vacation. Staying at a nice clean house made it easier to have fun.

7 years ago

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Antoinette Garcia Bernalillo, NM

Very helpful representatives answered all questions I had for our rental property and helped us save some money.

7 years ago

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Lisa Farinella St Louis, MO

Instructions an descriptions were very clear and easy to understand. The process was made incredibly clear.

7 years ago

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Ryan Winzenburg Denver, CO

Evolve had zero hustle on our behalf. It took them two months to get me listed on vacation rental sites and when I was up I only got 1 booking over a 6 week period. This was after me getting 2-3 bookings a week when I was doing it myself. There is no advantage to using them over doing it yourself,

8 years ago

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Matt harrison Marshall, AR

Very easy company to work with. Efficient and professional. It’s what you want when trying to book a vacation- people who know what they are doing!

2 years ago

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Patty Harter McHenry, IL

The rental was exactly as described in the description on the site. We enjoyed our time very much and will be back. Thank you!

2 years ago

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Hannah H New Berlin, WI

Check in is very easy and well explained, as well as check out. Very quick responses during our stays. Highly recommend!

2 years ago

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Sonja Naas Streator, IL

The booking experience was very easy. I’ve never done this type of booking and will definitely book again using evolve!

2 years ago

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Justin Tiede Leonardtown, MD

Evolve was extremely easy to work with and facilitated a great vacation! They provided me with all the information I needed in a very timely matter.

2 years ago

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Whittney Taylor Panama City, FL

Evolve was super easy to work with! Fast and professional responses every time! We would happily rent through them again!

2 years ago

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MS Decourcy St Louis, MO

The Evolve Vacation Rental booking system was very easy to use, provided accurate information and their communications with us was excellent.

2 years ago

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Gail Widder Wasilla, AK

My booking experience was great. Easy to book, and everything was laid out well, so was easy to understand, it made my trip planning so easy.

2 years ago

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Amanda Duran

Evolve was great! We rented a house in Mancos CO and it was lovely. Could have been been cleaner inside and outside patio area but we still had a wonderful time!

2 years ago

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Leslie Puyallup, WA

Wonderful experience! Communication was clear and prompt and the property was gorgeous. We will definitely be a return customer.

2 years ago

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lisa westering Des Moines, IA

The company is wonderful to work with. They are quick to respond when I had questions. Emails are up to date and very informative .

2 years ago

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Susan Mehalik Toronto, OH

I was pleasantly surprised at the ease of dealing with Evolve; experienced no problems whatsoever. I would highly recommend.

2 years ago

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Katlin Parks Vancouver, WA

The Evolve team was so easy to book with! They answered any questions I had promptly. I will be booking with them again!

2 years ago

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Kelly Bolin Liberty Hill, TX

Their customer service is fantastic. I had a question about my rental prior to arrival and they were extremely helpful and friendly.

2 years ago

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Sarah Bruce Kansas City, MO

They did a great job communicating and we didn't have any complaints or concerns. We will definitely use Evolve Vacation Rental again!

2 years ago

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Becky Koenig WI

Working with Evolve was very easy. I had a few questions before our vacation. Every question was answered in a complete and timely manner!

2 years ago

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Susie Verscharen

The experience with Evolve was great, super easy, great communication, and responsive. Definitely recommend booking your experience through Evolve !

2 years ago

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Nathan Soucier Irving, TX

Great vacation rental in Helen, GA. Smooth and easy booking process, check-in and check-out. Very responsive host and convenient payment method.

2 years ago

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John Beene Katy, TX

While the vacation rental that we used needed some maintenance, the Evolve Vacation platform was helpful, communicated clearly, and made the rental experience better.

2 years ago

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Laurel Konopacki Buffalo Grove, IL

Best customer service! Called and talked to someone who was so helpful and answered all my questions. Great property and easy to rent.

2 years ago Edited September 26, 2023

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Pam

The Evolve Team's service was definitely 5 star! Prompt service, excellent communitcation and response time was almost immediate.

2 years ago