Name: Evolve Vacation Rental
Rating: 4.7

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noelle v milam Roanoke, VA

Evolve has definitely helped me get more rentals, however some of their policies are cumbersome, and they always seem to be severely understaffed or staffed by people who are poorly trained.

7 years ago

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Aimee Montgomery Georgetown, DE

I had a rental property confirmed and paid for. 1 week before checking in I contacted the home owner to get the door code and was told the property was not available. This was remind you a week before checkin. No one contacted me before this happened. This left me with having to find another location very quickly and definitely not through this company. Will be warning future users not to use evolve. Very frustrating and dissatisfaction.

7 years ago

Reply from Evolve Vacation Rental

Hi, Aimee. We are so sorry to hear about the difficulties you experienced leading up to your trip. Our Customer Experience Team has attempted to contact you to apologize and learn how we can reconcile the situation, but they have not been able to reach you. If you have a moment, could you please call us at 877.818.1014 so we can be sure this does not happen again. Thanks - The Evolve Team

Oct. 10th, 2018

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Rejeana Gvillo Memphis, TN

My friends and I booked a rental property in March 2018 (made deposits, received confirmation, etc). In September, the reservation was cancelled, stating that the room had been double booked; however, the room was in fact relisted at a higher price. They would not honor the original reservation. DO NOT USE THEM IF YOU PLAN ON ACTUALLY USING THE RESERVATION YOU MADE.

7 years ago

Reply from Evolve Vacation Rental

Thank you for taking the time to bring this to our attention, Rejeana. We would like to speak with you to better understand the situation, however, we can't find anyone with your name in our system. Could you please call our Customer Experience Team at 877.818.1014 so we can work towards a resolution together. Thanks - The Evolve Team

Sep. 14th, 2018

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Sherry Wilkinson Holland, IN

Evolve made booking simple. Kept us informed of check in information and who to call if we had a problem. We even had a back up person just in case.

7 years ago

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Chad Metzler Wayne, NE

We rented a house in northern California (Crescent City) and absolutely loved it. We were 5 minutes from the ocean. Booking and all interactions were very good.

7 years ago

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James Dalfino Shelton, CT

If I could select No Stars I would. I have tried to block out a private booking that I took for my own property, only to have Evolve take a booking. When I contacted them to cancel this booking, they elected to charge me over $150 for a cancellation fee. This is unheard of. Their technology is poor, and you cannot automatically update your listing, but according to them, it becomes your (the owner's) fault. This is unfair and I am moving forward with a full complaint with the DCP and Attorney General's Office.

7 years ago

Reply from Evolve Vacation Rental

Hi, James - Thank you for providing your feedback. We understand you are frustrated with our policies, but owner initiated cancellations create a horrible experience for the traveler and we are forced to retain our booking fee to discourage this type of behavior. We've done a bit of research, and it looks like your issues with double bookings were due to fact that you continued to market your property directly after signing up for our service. We have a strict policy against duplicate listings because they can create fraud concerns with travelers and they often lead to problems with double bookings. Ultimately, it sounds like we were a bad fit for each other. Evolve was created for homeowners who want to eliminate the hassle of having to market and book their own vacation rental, and you appear to be looking for a supplement to your own marketing efforts. We're sorry to hear things didn't work out and we wish you the best of luck with your rental efforts. Thanks - The Evolve Team

Jul. 31st, 2018

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Lisa San Ramon, CA

Do NOT use them under any circumstances. We had an issue with a Property Manager not being responsive, the home not being comfortable and as described and no advance notice of not being able to park near the unit due to street paving in the complex where the rental was. They have a no refund policy and their Property Managers lie and it's their word against yours. Stick to VACASA or any other and avoid this rental network at all cost. They have no interest in customer satisfaction.

7 years ago

Reply from Evolve Vacation Rental

Hi, Lisa - We're so sorry to hear you experienced some issues during your stay. We appreciate you taking the time to speak with our Customer Experience team about some of these concerns so that we can address them for future travelers. It sounds like you were able to come to a resolution and might be booking another vacation soon! Thank you for your time and feedback. Best - The Evolve Team

Jul. 6th, 2018

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Blair Breaux Bridge, LA

Dealing with Evolve Vacation Rental was a very smooth and easy process. There were no issues and I have nothing bad to say!

7 years ago

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Anne Marshall Reiffsteck Chicago, IL

As a customer, I recommend avoiding this company. They engage in fraudulent pricing tactics. This morning, I requested to book a rental property at the published rate of $255. They ignored my request all day, then "updated" the price to $332 per night. I called to find out why, and they were unapologetic about the intraday price increase. They refused to honor the rate that was published at the time of my booking request.

7 years ago

Reply from Evolve Vacation Rental

Hi, Anne - We're very sorry to hear about your experience when trying to book one of our properties. Though pricing and availability can change at any time, we understand the frustration of wanting to book a property only to have the rates increase before you've had a chance to reserve it. Thank you for taking the time to communicate with our team here at Evolve, and we are glad you're satisfied with the resolution. We apologize for the inconvenience this has caused, and look forward to assisting you with your next getaway.

Mar. 12th, 2018

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Karin Warner Minneapolis, MN

The booking and rental experience was easy and fast. There were no unanswered questions or worries and made for a fantastic carefree vacation

7 years ago

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Kent Moore

The home we stayed on the Big Island was fantastic. Great location, clean home, and the kids loved the pool. Best pool we’ve ever had in Hawaii.

7 years ago

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Jillian Curry Depew, NY

Evolve made my weekend in Ellicottville very easy. All the necessary information was provided to me and I was easily able to contact my host. I was very happy!

7 years ago

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Jean Detroit, MI

It was a great place to stay! We loved the view of the mountains! All of the amenities were great too - fireplace, kitchen, living room.

7 years ago

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Rachelle Konz Strom Colorado Springs, CO

Great property, close to Breck but private cabin with own hot tub! The management company was organized and communicated really well.

7 years ago

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Elizabeth Miquel

Evolve does not stand behind the properties on the renter's side and misrepresents the quality of the rental properties they managed. I rented an Evolve property in RI and we moved out after one night-dirty, moldy, smelled of mildew. We were forced to find another property that was actually habitable. Ruined our vacation, platitudes and terrible customer service--stay AWAY!!

8 years ago

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Traci LaRosa

Working with Evolve was great. We were notified of what was needed a day before we normally would be. Payment was easy. Very happy with the overall experience.

2 years ago

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Addison Anne Husted

Booking with Evolve was easy and straightforward. The prices were clear and there were no surprises. Fabulous communication throughout the whole process.

2 years ago

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Heidi Kaufman

The rental property was great. The site was easy enough to use, but it was somewhat annoying to have to create and use another platform than the one I booked with to get all of the necessary info.

2 years ago Edited October 10, 2023

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Elisa Butteri Seattle, WA

I thought I was booking through VRBO and then was sent to EVOLVE also so not sure how that works. I did book a different place at first and then had to cancel through EVOLVE so it seemed a little confusing but it worked out.

2 years ago

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Jason & Jacqueline Stroud Wood River, IL

The process was simple and straightforward for our rental. We loved the beautiful view and peaceful setting of the container home. We had all the amenities we needed.

2 years ago

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Akira Matsuo Seattle, WA

Rented a property in Port Townsend through Evolve. They were very prompt in responding to my inquiry around bringing our dog and around early check -in.

2 years ago

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Liz Burlington, VT

Wasn't my choice to book through Evolve (host on airbnb used it) nor was it my choice to receive the insurmountable amount of marketing emails once I booked my airbnb. So, not sure what value Evolve really brings that airbnb doesn't offer. I gave it a 3 because I'm still dealing with their emails but the trip was a success.

2 years ago

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Kari Owens Bostic, NC

Booking with Evolve was quick an easy. Having stayed in other properties managed by Evolve previously, we knew what to expect and enjoyed the consistancy.

2 years ago

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Stewart Ruch West Chicago, IL

We loved our experience of working with evolve. The emails were timely and clear in their explanation. It prepared us very well to have an absolutely enchanting week.

2 years ago

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Randy Hammond Woodstock, VA

Review of properties made very easy by Evole’s presentation and app! Most everything about my transaction was excellent and timely. Obviously, a first class operation!

2 years ago

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Michael Rio Seattle, WA

I had a great experience with Evolve! They were able to accommodate adding an additional day when my airline changed my flight dates. I would definitely book again.

2 years ago Edited September 13, 2023

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Janice Ervin Philadelphia, PA

It was quick and easy to make a condo reservation with Evolve. I received confirmation and reminder emails. Very professional. I would use their services again.

2 years ago

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Tammy Willis Lubbock, TX

Booking with evolve was so simple. We had excellent communication with the property manager on a daily basis. Would highly recommend booking with evolve.

2 years ago

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Jeff B Phoenix, AZ

Booking our stay was simple, clear and easy. The communication from Evolve Vacation Rental was just the right amount. They kept me informed and updated.

2 years ago

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Angelina Perales Alvin, TX

I like how every thing from booking to leaving the house how everything was so smooth. The owner checked up on us and was so helpful. I would rent from this company again.

2 years ago

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Ashley Hannigan Forney, TX

Evolve sent me by email and text all information needed for a quick and easy check in experience! All information was quick and easy to follow and access.

2 years ago

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Tracey Beachwood, OH

This was our first time booking with Evolve Vacation Rental. Everything from booking to checking in/out was so easy. Our rental was great! Would definitely use again.

3 years ago

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Navii's Blu Cru Kilgore, TX

Evolve allowed me to find and book the best rental property with ease! All payment details were simple and out in the open! Will definitely continue to use this service!

3 years ago

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Laurirab

Rapid responses to questions. No problems with reservation.

6 months ago

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Mary Gonzales

Everything was Great & Comfortable! House was Beautiful & Very accommodating.

6 months ago

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Melisa Ralston

Very easy to book and very responsive to questions or just tracking your reservation.

11 months ago

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Lisa Schmitz

Excellent customer service and availability during our stay for any questions and/or concerns.

11 months ago

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Scott Leverenz Chisago City, MN

Rented from them in Peoria AZ. Description of property said Golf Haven. Could not golf unless did a membership. This was around 8,000.00. We were only there two months. Not truthful. Property was dated and overpriced. I would look elsewhere for rentals.

2 years ago

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Jeff Boles Phoenix, AZ

Our stay at the Evolve rental was excellent. The customer service went above and beyond for us. Thank you!

2 years ago Edited September 14, 2023

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Jamie Mathis Smyrna, GA

Booked a stay with them for a condo on Airbnb.... listed as a nonsmoking property but recent reviews complained of terrible cigarette smoke in unit. cancelled reservation and will not refund deposit. false advertising and hazardous to their guests. Will not respond to calls or messages.

2 years ago

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Tamika Deas Jacksonville, FL

I love everything about this company. Good with communication and keeping you up-to-date about everything.

2 years ago

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Sherry Baldwin Folsom, CA

the service was prompt, but the rental itself had a few issues that should have been taken care of as part of the general maintenance.

2 years ago

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Jared Matson

Highly recommended. Booking through their website was super slick. No issues. Would do business with again!

2 years ago Edited July 26, 2023

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Scott Harrison Greensboro, NC

Excellent communication and condo was exactly as described. Will definitely stay here again and recommend to friends,

2 years ago Edited July 17, 2023

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membry durham TX

Hi, I had very good experience with your customer service. They were very kind and helpful Good job.

2 years ago

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Eric Schell TX

Avoid this rental company at all costs, especially when booking through Airbnb/vrbo. I rented a cabin in broken bow and we had no running water the entire time, and the hot tub didn’t work. We couldn’t cook or shower. They didn’t even refund half of the cost. Worst customer service experience ever.

2 years ago

Reply from Evolve Vacation Rental

Hi Eric - thank you for taking the time to leave us a review. We're sorry to hear of the issues you experienced during your stay. We do our very best to provide fair and reasonable resolutions for both guests and homeowners when reviewing all of the evidence submitted. We understand the outcome is not always what each party was hoping for, and we're disappointed to learn that this was the case for your stay. We appreciate your feedback on the matter and will be sure to share it with the rest of our team internally for further discussion.

Mar. 23rd, 2023

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Matan Efron San Francisco, CA

I recently used evolve for my parents, and the apartment was filthy and had ton of ants. When we asked for some money back given the situation they gave back a nominal amount not even covering the amount they charged for cleaning fee. I would avoid doing business with them in the future

2 years ago

Reply from Evolve Vacation Rental

Hi Matan - we appreciate you taking the time to leave us your feedback, although we are sorry to hear that you were anything less than satisfied with your experience. We do our best to consider both the evidence provided by guests as well as the input of the homeowners to ensure a fair and reasonable resolution for such matters. We understand that the outcome is not always what each party hoped for, and are sorry to hear of any remaining frustrations. Thank you again for your review and for allowing us the opportunity to look further into the case.

Feb. 15th, 2023

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Lisa

Beware if you are an owner!! They price your property like a Motel 6 (75% below market) and charge you a $250 cancellation fee even with 3 months in advance notice prior to guest stay and 15 minutes after booking…horrible customer service!!

3 years ago

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Claudia Sias Peachtree Corners, GA

Very satisfied with Evolve vacation rental. Great company, awesome customer service. Will continue to rent from them.

3 years ago

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Darian Sterns

This company is a ripoff! Their properties are crap! They don’t even provide the basic accommodations as you would get at the cheapest hotels, like towels! I will never rent a property from theses scam artists ever again! I would not advise anyone to rent through them.

3 years ago