Name: Evolve Vacation Rental
Rating: 2.2

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Rachelle Konz Strom Colorado Springs, CO

Great property, close to Breck but private cabin with own hot tub! The management company was organized and communicated really well.

6 years ago

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Elizabeth Miquel

Evolve does not stand behind the properties on the renter's side and misrepresents the quality of the rental properties they managed. I rented an Evolve property in RI and we moved out after one night-dirty, moldy, smelled of mildew. We were forced to find another property that was actually habitable. Ruined our vacation, platitudes and terrible customer service--stay AWAY!!

7 years ago

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Traci LaRosa

Working with Evolve was great. We were notified of what was needed a day before we normally would be. Payment was easy. Very happy with the overall experience.

1 year ago

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Addison Anne Husted

Booking with Evolve was easy and straightforward. The prices were clear and there were no surprises. Fabulous communication throughout the whole process.

1 year ago

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Heidi Kaufman

The rental property was great. The site was easy enough to use, but it was somewhat annoying to have to create and use another platform than the one I booked with to get all of the necessary info.

1 year ago Edited October 10, 2023

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Elisa Butteri Seattle, WA

I thought I was booking through VRBO and then was sent to EVOLVE also so not sure how that works. I did book a different place at first and then had to cancel through EVOLVE so it seemed a little confusing but it worked out.

1 year ago

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Jason & Jacqueline Stroud Wood River, IL

The process was simple and straightforward for our rental. We loved the beautiful view and peaceful setting of the container home. We had all the amenities we needed.

1 year ago

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Akira Matsuo Seattle, WA

Rented a property in Port Townsend through Evolve. They were very prompt in responding to my inquiry around bringing our dog and around early check -in.

1 year ago

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Liz Burlington, VT

Wasn't my choice to book through Evolve (host on airbnb used it) nor was it my choice to receive the insurmountable amount of marketing emails once I booked my airbnb. So, not sure what value Evolve really brings that airbnb doesn't offer. I gave it a 3 because I'm still dealing with their emails but the trip was a success.

1 year ago

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Kari Owens Bostic, NC

Booking with Evolve was quick an easy. Having stayed in other properties managed by Evolve previously, we knew what to expect and enjoyed the consistancy.

1 year ago

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Stewart Ruch West Chicago, IL

We loved our experience of working with evolve. The emails were timely and clear in their explanation. It prepared us very well to have an absolutely enchanting week.

1 year ago

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Randy Hammond Woodstock, VA

Review of properties made very easy by Evole’s presentation and app! Most everything about my transaction was excellent and timely. Obviously, a first class operation!

1 year ago

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Michael Rio Seattle, WA

I had a great experience with Evolve! They were able to accommodate adding an additional day when my airline changed my flight dates. I would definitely book again.

1 year ago Edited September 13, 2023

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Janice Ervin Philadelphia, PA

It was quick and easy to make a condo reservation with Evolve. I received confirmation and reminder emails. Very professional. I would use their services again.

1 year ago

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Tammy Willis Lubbock, TX

Booking with evolve was so simple. We had excellent communication with the property manager on a daily basis. Would highly recommend booking with evolve.

1 year ago

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Jeff B Phoenix, AZ

Booking our stay was simple, clear and easy. The communication from Evolve Vacation Rental was just the right amount. They kept me informed and updated.

1 year ago

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Angelina Perales Alvin, TX

I like how every thing from booking to leaving the house how everything was so smooth. The owner checked up on us and was so helpful. I would rent from this company again.

1 year ago

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Ashley Hannigan Forney, TX

Evolve sent me by email and text all information needed for a quick and easy check in experience! All information was quick and easy to follow and access.

1 year ago

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Tracey Beachwood, OH

This was our first time booking with Evolve Vacation Rental. Everything from booking to checking in/out was so easy. Our rental was great! Would definitely use again.

2 years ago

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Navii's Blu Cru Kilgore, TX

Evolve allowed me to find and book the best rental property with ease! All payment details were simple and out in the open! Will definitely continue to use this service!

2 years ago

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Scott Leverenz Chisago City, MN

Rented from them in Peoria AZ. Description of property said Golf Haven. Could not golf unless did a membership. This was around 8,000.00. We were only there two months. Not truthful. Property was dated and overpriced. I would look elsewhere for rentals.

1 year ago

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Jeff Boles Phoenix, AZ

Our stay at the Evolve rental was excellent. The customer service went above and beyond for us. Thank you!

1 year ago Edited September 14, 2023

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Jamie Mathis Smyrna, GA

Booked a stay with them for a condo on Airbnb.... listed as a nonsmoking property but recent reviews complained of terrible cigarette smoke in unit. cancelled reservation and will not refund deposit. false advertising and hazardous to their guests. Will not respond to calls or messages.

1 year ago

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Tamika Deas Jacksonville, FL

I love everything about this company. Good with communication and keeping you up-to-date about everything.

1 year ago

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Sherry Baldwin Folsom, CA

the service was prompt, but the rental itself had a few issues that should have been taken care of as part of the general maintenance.

1 year ago

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Jared Matson

Highly recommended. Booking through their website was super slick. No issues. Would do business with again!

1 year ago Edited July 26, 2023

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Scott Harrison Greensboro, NC

Excellent communication and condo was exactly as described. Will definitely stay here again and recommend to friends,

1 year ago Edited July 17, 2023

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membry durham TX

Hi, I had very good experience with your customer service. They were very kind and helpful Good job.

1 year ago

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Eric Schell TX

Avoid this rental company at all costs, especially when booking through Airbnb/vrbo. I rented a cabin in broken bow and we had no running water the entire time, and the hot tub didn’t work. We couldn’t cook or shower. They didn’t even refund half of the cost. Worst customer service experience ever.

1 year ago

Reply from Evolve Vacation Rental

Hi Eric - thank you for taking the time to leave us a review. We're sorry to hear of the issues you experienced during your stay. We do our very best to provide fair and reasonable resolutions for both guests and homeowners when reviewing all of the evidence submitted. We understand the outcome is not always what each party was hoping for, and we're disappointed to learn that this was the case for your stay. We appreciate your feedback on the matter and will be sure to share it with the rest of our team internally for further discussion.

Mar. 23rd, 2023

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Matan Efron San Francisco, CA

I recently used evolve for my parents, and the apartment was filthy and had ton of ants. When we asked for some money back given the situation they gave back a nominal amount not even covering the amount they charged for cleaning fee. I would avoid doing business with them in the future

1 year ago

Reply from Evolve Vacation Rental

Hi Matan - we appreciate you taking the time to leave us your feedback, although we are sorry to hear that you were anything less than satisfied with your experience. We do our best to consider both the evidence provided by guests as well as the input of the homeowners to ensure a fair and reasonable resolution for such matters. We understand that the outcome is not always what each party hoped for, and are sorry to hear of any remaining frustrations. Thank you again for your review and for allowing us the opportunity to look further into the case.

Feb. 15th, 2023

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Lisa

Beware if you are an owner!! They price your property like a Motel 6 (75% below market) and charge you a $250 cancellation fee even with 3 months in advance notice prior to guest stay and 15 minutes after booking…horrible customer service!!

2 years ago

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Claudia Sias Peachtree Corners, GA

Very satisfied with Evolve vacation rental. Great company, awesome customer service. Will continue to rent from them.

2 years ago

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Darian Sterns

This company is a ripoff! Their properties are crap! They don’t even provide the basic accommodations as you would get at the cheapest hotels, like towels! I will never rent a property from theses scam artists ever again! I would not advise anyone to rent through them.

2 years ago

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Michael Norton Medford, NJ

Property not as advertised. Contacted property owner who could not correct deficiencies. Contacted Evolve about why they charged me twice for tax. Said one was for required insurance for $3000. Why could I possibly damage that would cost $3000? Emailed Evolve executive offices who have not responded.

3 years ago

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Kristen DellaPosta , CT

DO NOT BOOK WITH EVOLVE VACATION RENTAL. They have the absolute worst customer service. I canceled a trip due to COVID travel restrictions and they are refusing to refund my deposit (which was over $1,000). Absolutely horrible customer service during such difficult times.

3 years ago

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Nicholas Monette Smyrna, GA

In no way do I recommend this company. I had to cancel a reservation that I made 7 months in advance and did so within the acceptable time frame. My refund was denied. They likely book this space anyway in the future and get paid for this night anyway. This company should not only follow policy but do the right thing. Don't waste your time here.

3 years ago

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Valentin Pysarev Sacramento, CA

This company is one big SCAM, they book you a cabin and then cancel it! And won’t give you your money back, even though THEY cancelled it. They forcing me to use their travel credit, but I don’t feel safe with this company. Check BBB, too many claims open with them. Going to small claims, see ya.

3 years ago

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Tim Dunkin Killeen, TX

720 BBB complaints. Soon to be 721. Stole our money with their "guaranty". Horror stories everywhere online. I rented from VRBO and wound up with them. Never again. Rented a condo in Scottsdale. Could not stay there, place was covered in grease, pet feces and old food. Had to rent hotels and lost an entire day of our vacation.

3 years ago

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Hannah & Cory Hoffstatter Saint Paul, MN

I was 60 days out from traveling to a large expensive rental for a family reunion in January 2021. I reached out to Evolve Mgmt to cancel as MN went into lock down due to Covid restrictions and they would NOT accommodate our cancellation. Very disappointed in this company and not being flexible during this very hard time.

4 years ago

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Lavelle Johnson Orlando, FL

Evolve Travel has not responded to my emails or answered any of my phone calls. I paid $1800 in full for a trip thats has now been cancelled due to COVID 19, this company wont respond. With that being said do not book with them terrible non existent customer service.

4 years ago

Reply from Evolve Vacation Rental

Hi Lavelle, we're so sorry for the delay here. As I’m sure you can imagine, our teams are receiving an extremely high volume of requests right now and are working around the clock to help. I just had a look and can confirm that we have received your request, so there is nothing more you need to do at this time.

I also see that your check-in is about a week away. Our team is prioritizing guests with the most immediate travel plans, so they might take a little longer to reach out to you. Please rest assured they will reach out as soon as they possibly can, and thanks so much for your patience through all of this.

Mar. 23rd, 2020

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Aubrey K Kansas City, MO

We were quarantined due to the virus and the place we were visiting was shut down. We had to cancel and yet were not offered a refund, but only a "credit," to use at a later time. AIRBNB and HomeAway are both offering full refunds to those affected by the virus. Evolve Rentals will not recover from this due to losing any returning customers.

4 years ago

Reply from Evolve Vacation Rental

Hi Aubrey, we're so sorry for the frustration here. Our current policy was created to offer a sustainable solution for all involved, and the credit we can offer you is valid for travel up to two years down the line. We hope this gives you the flexibility to travel again when you feel most comfortable.

Mar. 23rd, 2020

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Elizabeth Knutson Eugene, OR

Actual owners tried to get us a full refund during this COVID-19 crisis, but Evolve said no way. They won't answer messages or calls. They keep referring to their policy that is of absolutely no help to anyone but themselves. I'm out 1,900 unless VRBO forces them to comply to customer complaints like Airbnb did.

4 years ago Edited September 14, 2021

Reply from Evolve Vacation Rental

Hi Elizabeth, we're so sorry for the confusion here. We are more than happy to facilitate this refund if the homeowners have agreed to one. We've shared your message with the team and we will be sure to reach out to you as soon as possible to help with this.

Mar. 23rd, 2020

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Karim Amarshi Scottsdale, AZ

David at the customer service team is very knowledgeable and eager to accommodate any changes that the owners require.

4 years ago

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Richard Nesconset, NY

Ease of booking the property was the best. We usually do rentals once a year and this was probably the easiest.

5 years ago

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Stella arsenakos Brooklyn, NY

Evolve is terrible . I advertised my condo with them and they had hidden 3rd party fees that they never told us about . We got a bill for $600 from someone who claimed to manage the property with evolve . Then I made a referral to them and never received my $250 credit . Be careful do not advertise your property with them. BEWARE!!

5 years ago

Reply from Evolve Vacation Rental

Hi, Stella - We are sorry to hear you had a negative experience but appreciate you taking the time to let us know. It sounds like there may have been some confusion about a local service partner we introduced to you. We apologize if this was not made clear to you from the start, but any local service partner we recommend is not employed by Evolve and thus must have separate billing fees. Please let us know if you have any further questions or concerns. Best - The Evolve Team

Oct. 24th, 2019

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Donna Maumelle, AR

Everything was just as promised! We had a wonderful visit. The home was PERFECT. In a wonderful location.

5 years ago

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Tammy Bruyere Farmington, NM

Evolve was easy and efficient. Very good company to work with. I will definitely use them when I travel.

5 years ago

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Bruce Andruchow

Would have went with no stars but it was not an option. Booked a trip with Evolve then had to cancel because of surgery they don't care no money back is there policy ,and VRBO insurance just kept coming up with excuses .Use to book al my vacations through VRBO now its air B and B for me .

5 years ago

Reply from Evolve Vacation Rental

Hi, Bruce - Thanks so much for making us aware of this situation. We are terribly sorry to hear about your surgery and subsequent cancellation. It sounds like our Guest Experience Manager, Patrick, has been working with you on this cancellation and we hope you are happy with the service he provided. Thanks again - The Evolve Team

Jun. 17th, 2019

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Bob North Myrtle Beach, SC

Bad experience ! Made more money w/ local companies paying 20/25% . Evolve struggles to keep unit rented. If you call Evolve> Good luck ! (4) attempts for an hour yesterday and nothing but recordings! Had to cancel contract by email since nobody answers the phones.

5 years ago

Reply from Evolve Vacation Rental

Hi, Bob - We are sorry to hear you've had an unpleasant experience and want to get in touch with you as soon as possible to discuss your performance concerns. However, we are having trouble finding your contact information based on the name provided. At your earliest convenience, could you please contact our Owner Support Manager, Kara at 720.221.5292? Thanks - The Evolve Team

May. 29th, 2019

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J Williams Ashland, VA

Easy to navigate and overall great experience. Details shared matched exactly. Would recommend and use again!!!!

5 years ago