Name: Evolve Vacation Rental
Rating: 2.2

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Jessica Heitman Redmond, OR

In the advertisement for the rental location insurance option, coverages were listed by Evolve as two things: illness, and damages. They should’ve listed “natural disaster.” Two families are now out $700+ dollars because I did not opt to purchase the “illness, damages” plan. In fact, a 5,000 acre wildfire roars 15 miles from this rental location. As my sister, (the other family taking a hefty loss) put it, “would you take YOUR children near this place?” The roads she would take to the property location are even closed! The poor town is covered in a blanket of smoke! If the property owner or this vacation rental company were ethical, they would mention the very real risk of natural disaster when deciding whether or not to purchase the insurance option that would cover cancellation. The agent I was unfortunate enough to speak to at Evolve thought the complaint I outlined above was laughable, but I say that when deciding whether or not to purchase insurance for cancellation reasons, natural disaster is not implicit and needs to be listed in the advertisement wording. She said to me that, “natural disasters happen everywhere. People don’t avoid vacationing at locations with a history of natural disasters,” but I disagree. I mentioned that I don’t vacation in Tornado Allley, Florida, Etc. She said “nobody vacations in Tornado Alley.” I guess she’s never watched Storm Chasers on The Weather Channel. This particular bright, sunny location in CA is ALWAYS at HIGH risk for wildfire. Shasta Co. has been having deadly fires for years, as it turns out. Evolve is absolutely awful for their poorly worded insurance advertisement, unwillingness to even partially refund or work with people who are out hundreds of dollars, and know-it-all agents who spend more time mocking your complaint and offering the “above my paygrade” remark than actually doing anything to help. I’ll never rent through Evolve again. It does not help to deal with people who live in Denver when expecting understanding about situations that are happening on the west coast.

6 years ago

Reply from Evolve Vacation Rental

Hi, Jessica - Thank you for taking the time to bring this issue to our attention. We deeply apologize for the inconveniences you endured during this booking cancellation. It sounds like our Director of Customer Experience was able to get in touch with you to discuss these issues. We are delighted to hear you came to a resolution and hope to work with you again soon! Best - The Evolve Team

Jul. 30th, 2018

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Javier Martinez, Nashville, TN

Very easy to book a place, great properties, and awesome organization. We enjoy our time in the property and no problems at all. Great Company!!! Javier

6 years ago

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Jessica Reno, NV

Evelove was wonderful, the landlord however was not. I did not appreciate him contacting me personally. I felt like he was watching me some how. The hot tub was a filthy mess

6 years ago

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JN and KW Enterprises, LLC Modesto, CA

Evolve Vacation has always been professional and willing to assist with any questions or needs I have. They are trained to please and I am grateful for their input.

6 years ago

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Jennifer Brown Ocean Springs, MS

Horrible customer service. Rude and not helpful at all. Would not help me out with getting a refund after I did not stay at the house rental for fear of my safety and mu4 kids safety. The manager was rude and wouldn’t even listen to my complaint. Horrible company and I will never rent from them again. Giving them a rating of a 1 is too generous. False advertisement too. The property did not look like the picture. Be aware of their non customer service. I was in tears and the manager basically told me oh well you are not getting a refund even though you didn’t stay at the house and I am not calling the owner just because you don’t feel safe. Worst customer service I have Ever experienced. Do not rent from this company

6 years ago

Reply from Evolve Vacation Rental

Hi, Jennifer - We are extremely sorry that you had such a negative experience. This certainly is not the experience we hope guests will have when booking with Evolve. Our director of customer experience has attempted to contact you to discuss the situation and learn how we can improve upon it moving forward. If you have a few minutes, could you please give him a call back so we can prevent anything like this from happening again. Thank you for your feedback and we hope to speak with you soon. Best - The Evolve Team

Jun. 22nd, 2018

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Jean Nagle Pinellas Park, FL

Evolve is a new company that is stepping in and taking the job away from the host cleaner. Each website that you post your property on provides the option of a co-host partner. That co-host Works to help the property manager by answering text messages of the new guest by providing information for the new guest by cleaning the location for the new guest all via text message on your calendar app on your phone. . When it's all said and done the cleaner gets their cleaning fee and gets 10% of the overall guest stay. This company is taking money away from the hands of cleaning companies and your own pocket. Go through airbnb's Fair wage pledge. They have simply taking this idea and used it for themselves. You are paying a company to do the job of a co-host. And that co-host is usually the cleaning person for the property. I see this as a sham and I see it as stealing money out of the pockets of people who work very hard. If you want to help why don't you make a section on this website for those that are cleaners and those Property Owners seeking people who are cleaning. This job is the job of a property manager and someone who is a cleaner and someone who can document Damage Done. This company does not provide all of those services. You are paying your money for duplicate Services already provided to the property owner on the respective sites. They are simply answering text messages when guests arrive and handling your calendar which then maid or cleaning service can do . And anyone can pay for Better Business review . Posting your property on each website is considered advertising and marketing. I will do it for you then it's that simple. There is no advertising and sales in this company once you have posted your property it is done there is no more advertising to do. This company is stealing money from you because they are providing a service that is already provided to you already through the sites that you list your property on. Have I made myself clear

6 years ago

Reply from Evolve Vacation Rental

Hi Jean, We apologize that this is the impression you have about us, but we're a bit confused by your review. Evolve does, in fact, have a vetted network of local partners, including cleaners, who work with many of our homeowners. However, we do not employ these partners directly. We simply help to connect our homeowners with reputable local partners, and our owners pay these partners directly for any services provided. In an effort to streamline the communication process, we also notify our local partners whenever we book a home they service. If you have any questions about how our service works, we would be happy to speak with you over the phone. You can reach us here at 877.818.1014. I hope this helped clear up your understanding of what we do. Please do not hesitate to reach out! Best - The Evolve Team

Jun. 11th, 2018

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Mark Oviedo, FL

We rented a property on the Big Island in Hawaii through Evolve on 2/4/2018. When we booked there was no volcanic activity on the island. Today the situation is very different. Homes have been destroyed, people have been evacuated and injured, there has been an increase in fissures, ash has drifted to Punaluu beach and helicopter evacuations are being readied in case the situation could get worse. I understand that the entire island has not been impacted but my family does not feel safe vacationing on the Big Island at this time. In addition to these hazards my oldest daughter also has had asthma since she was a child and we are concerned about the ash, vog and air quality from the west part of the island through the south and east. We kindly asked for a refund of our deposit but were told the following. "Evolve and the homeowner are only responsible for the home itself and are not liable for the surrounding area of a home. As long as the home is accessible and functioning properly, even in cases of natural disasters, it is entirely up to the discretion of the homeowner to provide a refund for a cancellation. Unfortunately, a refund was not authorized in your case, so I am unable to process a refund of your initial payment." The property ID is 351153 and it's listed as Modern House w/Private in the heart of Hilo. Be wary of working with Evolve and this specific property.

6 years ago

Reply from Evolve Vacation Rental

Hi, Mark - We're sorry to hear about the issue with your cancellation and appreciate you taking the time to let us know about your experience. It sounds like our Customer Experience team was able to connect with you, and we're glad to hear you were able to come to a resolution. We hope you'll consider Evolve for your next getaway.

Jun. 4th, 2018

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Jennifer Hershaft Winter Springs, FL

My experience with evolve was very easy. No hassle at all. All the information was provided and you were well informed as the vacation date approached.

6 years ago

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Ramona Dawson Springs, KY

This was my first time reserving through evolve and it was great. They answered my questions right away through email and also called me within a few minutes to be helpful.

6 years ago

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Bridget Topp Los Angeles, CA

I have used Evolve twice so far when I had work trips to Colorado. Both times everything went off without a hitch. From booking to checkin/out. Would use them again!

6 years ago

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Chris Dolan San Antonio, TX

Overall, good experience. Received check-in instructions promptly, no issues there. The problem I have is with the condo I rented, pictures and descriptions made it sound great. Nothing like that when we got there.

6 years ago

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Kaylin Tucson, AZ

They gave me ample information about my upcoming rental which made the whole experience of it really stress-free. I loved the place we stayed at - it was gorgeous, well-kept.

6 years ago

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Taylor Mabra Dallas, TX

Awesome house! Perfect location to get to the nightlife, restaurants, and golf courses. Would recommend this house to anyone staying in the Scottsdale / Paradise Valley Area.

6 years ago

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Diana Santos Flowery Branch, GA

Evolve Vacation Rental Network was really helpful and it was easy to make my reservation. They confirm my reservation within minutes and made it so much easier. I strongly recommend it! I was. Ery happy!

6 years ago

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DeLanie Dickler Ogden, UT

The property we booked through Evolve was excellent and the service and ease of booking the property were excellent as well! Would definitely book again through this company in the future.

6 years ago

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Juan venegas Loganville, GA

The cabin was clean and pretty. Enough space for my group, the only thing was that we choose that cabin for the hot tub and when we arrive it was broken and nobody let us know that so we here pretty disappointed with our choice...

6 years ago

Reply from Evolve Vacation Rental

Hi, Juan. We're so sorry to hear the hot tub wasn't working when you arrived, and apologize for the inconvenience this caused you. It sounds like our Customer Experience Team was able to connect with you, and we're glad to hear you were able to come to a resolution. We hope you'll keep us in mind for your next getaway.

Feb. 2nd, 2018

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Richard Gorenflo Nevada, OH

The property was as advertised and was a nice quiet place to stay. The private pool was convenient and the townhouse was clean and comfortable. Representative of the owner was friendly and accommodating.

6 years ago

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Krista Price Denver, CO

The representative we worked with was prompt and gave us detailed, accurate information. The property we rented was exactly as the Evolve description said it would be.

6 years ago

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Lael Dauve Tucson, AZ

Had a safety issue with dogs running loose on shared property. Response time from Evolve was 7 days later. Way past the time to address the issue. Made contact with the other property manager listed in rental contact issue was professionally dealt with in 24 hours. Also I would advise renters to be aware of the 'damage protection ' clause in the rental agreement. Even though we have used VRBO & Airbnb for years, we mistakenly meant that to be a refundable fee. If property was left in the condition as you found it. Not so it's an additional non-refundable charge of $17 per day max. amount $250. We were given a $100. Credit for our next Evolve booking. But I feel their fees are too high and customer service is very poor. So I don't think we will be using Evolve anytime in the future.

7 years ago

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Jg Glenn New York, NY

Evolve Vacation Rental Network ruined Christmas 2016. It was my turn to plan Christmas for our family of 4. After hours spent combing through listings, it was decided we book Tuscan-Style 3BR Phoenix House. Paid in full through AirBnB on 09/23. On 10/22 I had a change of heart and asked if we could cancel. Evolve got back to me immediately stating that if we cancelled we would only recieve 50% of total paid, less any fees. Not wanting to lose almost $1k we decided to keep reservation and book our flights. Fast forward to 12/18, I reached out to see if we could get early check-in. Evolve responded, suggesting I contact the city host. I was informed by the host that they had no reservation for 12/22-29. This was DAYS before the four of us were scheduled to fly in, all from different cities. I immediately contacted Evolve and spoke with a rep who confirmed we had no reservation. How could this happen since 1) money was paid in full on 09/23 and 2) i was told to contact city host. Since we planned so far in advance, this was a major blow. The person at Evolve took all my information and assured me they would credit and took all my information. Hours went by and i didn't hear from them until shortly after I called AirBnB to file a complaint and get a refund. That was when Evolve called back, HOURS later, to speak with us and give us a refund. They sent other listings in the area, but none compared to our original reservation. I will NEVER EVER use Evolve Vacation Rentals. They dropped the ball and didn't do enough to clear of their error. This was very stressful and even though they made a half hearted attempt to find us other lodging, it was clear that this wasn't a priority to them. My family and I found alternate lodging on our own. Evolve did offer us a $200 credit which we didn't even acknowledge. If this is how they operate I want no other dealings with the company. Do better.

7 years ago

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Robert G Bedenbaugh Murfreesboro, TN

Great Experience working with the Evolve Team. they gave great information about the rental and the area. Everything was just as it should be. I only knock them because they do not tell you in the check-in documents that the key ox is on the back of the house. Fortunately a kind neighbor saw us loking around and told us whereto find it.

1 year ago

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Scott Crawford Aurora, CO

We stayed in an Evolve rental in Fayetteville, Arkansas this summer. The house was great. I called customer service due to a water leak and was frustrating call because the customer service rep did not speak very good English.

1 year ago

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Kristin Stageberg Easley, SC

We had the best time! It was our second time staying here, and everything was seamless. From the booking, to arriving, to just overall enjoying and relaxing once we were settled. We are ready for our third trip back!

1 year ago

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Heather Jack

I loved the process of booking with evolve they were very quick with responses, helpful and informative, making my stay absolutely wonderful, easy and relaxing just like I needed.

1 year ago

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Kayla Velasquez Houston, TX

I really loved how straightforward the booking process was, and adding an addition night was quick and easy, no guess work. The condo we stayed at was so clean and comfortable and had all the things we needed.

1 year ago

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Terri Maus Overland Park, KS

We stayed in Empire Co. The property was great and well maintained. The description and photos were great and represented the property well. Communication was easy and clear.

1 year ago

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Jo Tucker Laramie, WY

Condo was brand new and as advertised. A 2 minute walk to Rendezvous Park. Very comfortable, clean and private parking in the garage. Had the basics needed for a weekend stay. Would stay again.

1 year ago

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MelB Greenville, SC

The company was great to work with! We didn’t *love* where we stayed, but it was nice and at a good location. Had zero issues while we were there, and communication was easy and efficient.

1 year ago

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Amanda Torres Austin, TX

The website is so user friendly and looks great! The entire booking process was very simple and took no time at all. Communication between us and Evolve was wonderful and we had no question left unanswered!

1 year ago

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Kanee Moua Atlanta, GA

Booking was easy and quick. Owner was responsive and all check in and check out information was provided in a timely manner. Our rental was clean and nicely decorated. It had everything we needed for a weekend stay.

1 year ago

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Michele Koche Secaucus, NJ

We rented a home with Evolve and had a wonderful experience. The team responded quickly to questions. The home was clean and we had no issues. Would definitely rent from Evolve again.

1 year ago

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Yolanda Pritchett Dallas, TX

So the customer service was great with Evolve. The only complaint I have is that it was a little more difficult when it came to getting your information about your stay and who to contact with the AirBNB instead of talking directly to the home owner.

1 year ago

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Tracy Vidal Los Angeles, CA

We had a wonderful experience from beginning to end. The property was described accurately online - we were pleased with the level of cleanliness and tons of games and books! Very comfy beds! Thank you!

1 year ago

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Marsha Bishop Hudson, NY

Booking was super simple. The property was awesome just as expected. My family and I had a wonderful time, and we would definitely recommend it. The owners went above and beyond with what was included in the house.

1 year ago

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Ky Sisson

I have been extremely happy with the booking process and quality of homes through Evolve. They are a great alternative to the other brand names and have gotten me connected to some great properties at a great price.

1 year ago

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Becky Klapil MI

The evolved team was responsive and courteous and follows up to ensure your satisfaction If they don't have specific little answers they will contact the property owner and find things out or put you in touch directly.

1 year ago

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Colby

Relaxing, quiet, beautiful location. Easy check-in/check-out. A short drive to downtown Pagosa Springs. The host provided all the outdoor recreational equipment you could think of. It was a stress free relaxing getaway.

1 year ago

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Teresa Laster GA

This was our first experience with Evolve, and it was extremely easy to book through, and it was a good experience for us. Our rental was exactly as advertised-no surprises. definitely use again.

1 year ago

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Daphne Parkersburg, WV

The condo is lovely and very clean. Communication with the host was very good. They also do a great job keeping the grounds at the condo. Our son loves the pool. We had a great time and would highly recommend this place.

1 year ago

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Sadie Elton, LA

Easy to navigate, lots of available homes! High quality homes that are also safe! Representatives were very responsive to questions ahead of trip and once at the home. A great way to get away!

1 year ago

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Claire V

Reserving our vacation through Elive was easy. Through my error, I encountered a payment issue which required me to contact customer service. The person who assisted me was friendly and was able to undo what I did.

1 year ago

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Mary Long

Evolve very quickly contacted me to send details about my rental. They split the cost of the vacation in half and reminded me when the second half was due. The house was mostly as advertised, and my review of it was accepted as I wrote it.

1 year ago

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Cheryl Shellman

Evolve was very easy to work with and kept us informed through the whole process of booking to check-out of our rental. Everything was perfect when we arrived and the property was first-class.

1 year ago

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Courtney Austin Spring, TX

The rental was amazing. Everything was clean and well stocked. The communication from the Evolve team was instant and I felt very well informed the whole time. We will definitely be staying here again.

1 year ago

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Bronwyn Douglas IL

So easy to work with evolve. They were great about me not getting my dog added to the original booking and easy to add my pup back into the mix. Very communicative and quick to respond!!

1 year ago

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Cynthia Alexander Yukon, OK

Working with the Evolve team made everything so much easier! Paula was responsive and friendly. She is the reason I’d look at Evolve homes in the future. Keep up the great customer service!

1 year ago

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Julie German Spokane, WA

Evolve was great to work with. The information that they provided in advance of our stay was thorough and timely. The property that we rented was one of the best vacation rentals that we’ve ever had. Highly recommend!

1 year ago

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McKenzie Bentley

My family and I had a wonderful experience with our stay. Our host was extremely kind and very responsive. The house was clean and had everything we could need and everything we might have forgotten. Highly recommend!

1 year ago

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Lance Schmitz Madison, WI

Everything from reservations to check-in ----enjoyment and finally checkout was as smooth as we could every ask. The property was exactly what was advertised. Smooth operation and would do this again.

1 year ago

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Danielle Blackwell Myrtle Beach, SC

We enjoy our summer get away at Hilton Head. It was easy to access the property. Rules were easily understood. Host was available when we had questions or concerns in a timely manner.

1 year ago Edited July 17, 2023