Evolve Vacation Rental

In the past 6 month, $75k was spent renovating my apartment and it was beautifully furnished [all new] by the 1st week of April 2022. On or around April 10th, 2022, i stated communicating with EVOLVE. After many conversations with Evolve's Sales, Marketing and onboarding teams, I reluctantly agreed to have Evolve manage the bookings for my apartment. I said reluctantly, because they could not get my listing right in spite of the write up I forwarded. The nightly price on my unit was not cpmparable to the rates in my area and my emails with questions/concerns were answered with a phone call....never a response via email in writing.After reading the small print in Evolve's Agreement, I made sure my calendar was completely blocked completely the 90 day trial period. I was not comfortable accepting / fulfill any bookings beyond my 1st 90 days. On April 25th, Evolve notified me of my 1st booking...my very, very 1st guests...for arrival on April 28th thru May 7th. On the 28th, 2 couples were observed standing outside of the apartment.....at day 2, an endless parade of individuals were seen entering and leaving the apartment; suspicious looking characters. Mostly men, observed letting themselves into the apartment using the access code, which they retrieved from their cell phone. When I attempted to reach the young lady in the apartment to ask what was going on , she conveniently doesn't speak or comprehend the English language. EVOLVE was no where to be found, no support while every house rule was being broken: Smoking, large gathering, loud music, non-guests accessing apartment with access code that was intended for 2. On day 6 ....at 4am, I had to risk my life by knocking on the apartment door because of loud music and a parade of scary men on my Driveway. On Day 7 innthe PM, I received a call from Evolve stating .."they don't know who is staying in my apartment and the credit card used was fraudulent" EVOlVE advised I should evict/change the access code . Evolve notes they cannot help because the are in Colorado but they sent notification to the guest to vacate the property by 9PM that night. I called the police and was told i needed a court order from a judge in order to evict the guests; they cannot remove the occupants, even a short term tenant. At 11pm the guest returned to the apartment to find the code changed with no way of accessing the apartment . While Evolve said they had not been able to contact the guest, I notified Evolve that i started receiving calls and messages from the number they provided with the booking. I also forwarded (3) other numbers to Evolve after receiving a deluge of calls & text messages from the guests asking to unlock the apartment in order for them to retrieve their personal belongings. I forwarded all information to Evolve. At 1:30am, I received an alert from my Security System . When I looked on the Security camera, the lady returned with 2 masked men attempting to enter the apartment ....all recorded on my Security System. One of the men was heard saying in Spanish (translated)" let's go through the window". Fortunately, the windows were locked, therefore they left.....and this was shortly before the police (4 officers) arrived in response to a breaking and entering call. The following morning, I noticed the Screens on the ground floor windows were missing. After inspecting footage from another security camera, the guests can be seen walking down my driveway at 1:40am with my screens in hand. Upon entering the unit the following day, the stench was incredible!!. Body fluid all over the brand new sofa and throw cushions. Food on the bed and on the walls; the new $600 coffee table was scratched. The back of the new sofa broken and cushions covered with Semen. I was disgusted and afraid to touch any surface. To add insult to injury, Evolve attempted to withdraw the full payment from my checking account, eventhough the guests had spent 8 days running a prostitution & drug ring out of my apartment. EVOLVE offered to give me an $85 cleaning fee.... nothing else. I was advised to file a claim for damages While I sent photos, they would not accept the itemized receipts showing my sofa and other damages items were recently purchased from Ashley Furniture. Evolve said I had to repurchase another sofa or damaged items and forward the new receipts for consideration. From my nightmare of an experience, Evolve is not a ligitimate business enterprise. EVOLVE is complicit with the fraud being perpetrated against both hosts and guests. EVOLVE allowed criminals to threaten myself and my family, which has left us traumatized. THIS NOT ACCEPTABLE!!

This company is based in Denver, our rental was in south Texas - they knew nothing . except how to jack up the nightly rate. The advertised nightly price was $129 but the actual price ended up at $193/night. The $129 was OK as they were "pet friendly" but they charged an additional $320.00 for " damage protection". As a property manager myself & a former VRBO member with a Texas rental I assumed the fee was a deposit that would be refunded upon cleaning & finding no damage. Nope... they keep that & do not refund it. When I called and tried to plead my case they basically said "tough" even when I pointed out to them that on the email showing their charges there was an ad, in their email, promoting additional insurance coverage at a cost of $59.00 for $1500.00 in damage protection. When I asked why they would have an ad promoting additional coverage when they were already charging $320.00 they had no answer. That was in addition to a pet fee, a service fee & a cleaning fee. An unscrupulous & deceitful company that will never see another dollar of mine

The booking process was super easy and the property manager was very helpful. She answered all of my questions quickly. We would definitely stay here again.