Name: Evolve Vacation Rental
Rating: 2.2

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Jessica Marrotte Wayne, NJ

I couldn't have had a better experience using Evolve Vacation Rental. My original vacation rental was cancelled unexpectedly two days before our planned trip. Me and another family were scrambling to find something else within 24-36 hours. Evolve helped us with the search until we found a rental we wanted to move forward with. Evolve also gave a credit of $250 to help offset the inconvenience. Lastly, everyone I spoke with over the phone was SO NICE!!!

5 years ago

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Gay Light Oxford, FL

This cabin was very comfortable in a relatively quiet location. We enjoyed the spaciousness and privacy. One thing I would like to point out is the moment we stepped into the cabin, we noticed a very stale and musty odor. I knew immediately there was a problem in the HVAC unit and checked the air handler in the closet. I found a major leak where the duct is attached to the air handler, and there was a feeble attempt to patch it. It will require a leakproof mastic repair. That should improve the odor issue. The sliding glass door was difficult to open and close. We had a few friendly ants which posed no problem. All in all, we had a pleasant stay and would enjoy renting through you folks again. Thanks again, Gay Light

5 years ago

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Christine Ramos-Diaz Middletown, NY

When I first called Evolve I was actually given some misinformation which led to my making reservations I would not have made otherwise. I was told that certain amenities were including in the fees for a particular reservation when they in fact were not. However, upon contacting Evolve to cancel the reservation, they worked quickly to come to a solution for me and my family and to compensate us for the amenities we thought were included but were not. They were tremendously helpful and cooperative and I was able to keep my reservations as a result of their efforts to make up for the initial mishap.

5 years ago

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Eric Bethany, MO

This was the easiest vacation to book, stay, & checkout. Everything I online and easy to navigate. Emails were sent when promised. Everything was easy to navigate with information that we needed. The condo was the nicest rental we have ever stayed at, and we have stayed at several. Quite neighborhood, but close to essential stores and gas. Great walking trails and views!

5 years ago

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Dale Roberts Jacksonville, FL

I really enjoyed my stay at the property. The process was very easy, included clear instructions, and directions to local places of interest. I had to make one call because I could not close and lock the front door. My call was answered quickly and my contact explained how the door expands and contracts. I was told to apply a little pressure and she offered to stay on the phone to make sure the problem was solved. Everything went well afterwards. I had a blast and everything I needed. I can't wait for my next beach getaway.

5 years ago

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John D Brookline, MA

The booking process and rapid follow up confirmation and receipts were very appreciated and professionally done by Evolve. Great online/email communication and Jim C the Evolve representative for Sky Oasis in Ft Lauderdale was terrific and responded very quickly to the few questions we had during our one week stay. Would highly recommend Evolve to other travelers as well as property owners. The entire process was seamless and very efficient. I have worked for the past twenty plus years in luxury leasing and property management in Boston and they wowed me!!

5 years ago

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John W Hodges Goodlettsville, TN

Evolve's multi-channel marketing model and geographic reach are world-class. If I ever put a vacation rental property on market, I'll quickly engage with Evolve. Evolve was very accommodating during the on-boarding process and answered ALL questions asked, with a partner-friendly attitude. World-class company!!! Commission very fair and covered all details.

5 years ago

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Janet B Hot Springs, AR

I have only been involved with Evolve for a short period, but in the time I have been privileged to work with them they have provided excellent service. They are professional yet friendly and well versed in the art of vacation rental. I highly recommend Evolve for anyone considering using a vacation rental service or providing a vacation rental service.

5 years ago

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Vik Santa Clara, CA

My experience in all transactions with Evolve staff from my initial conversation , to the listing, photographs,Bookings, Payment etc and their help line has been superb. Have just completed my first "web chat" with Sabrina and I was so very pleased with the entire conversation - and the "I can take care of that for you" attitude. I would definitely recommend Evolve to any one wanting a hands-off vacation rental management.

6 years ago

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Diane Rifkin

Generally speaking, the team is very responsive and accessible by phone. Email is efficient if you are already dealing with an agent on an issue. I've had excellent dealings with several representatives, including but not limited to David, Haley, Caitlin and Blake. An area where I think there can be improvement is with the Live Chat, which is often unavailable, and getting quicker responses when submitting a Request/Ticket. Overall, Reps have been professional and effective. There has also been an issue with the disparity between Evolve's no refund policy - and that of Airbnb. This should be resolved and explained better to owners.

6 years ago

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Jan Denver, CO

We have been very pleased with Evolve. Not only do they allow homeowners to keep the highest percentage of rental income, they offer amazing customer support to their homeowners, and guests alike. Specifically we had several updates for our listing, for the information, and also the pre-stay details, and Josh M. and Anna S. were amazingly responsive and helpful to make the changes needed, and answer any questions we had.

6 years ago

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Anita Quinones Fort Worth, TX

I called Evolve because I was not sure about the connection between them and VRBO. I was pleased to find that i actually could speak to someone connected with the property and get a clear explanation of the relationship between the two companies. The person with whom I spoke was knowledgeable and courteous. I found out that in the future I will be able to work directly with Evolve to rent a property. It should be noted that the ability to speak to an individual when renting a property is very important to us.

6 years ago Edited September 14, 2021

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Jennifer Mydosh Cuddebackville, NY

Wonderful! My family and I went to Myrtle beach SC for the first time and had a wonderful stay and experience with the evolve team! The property owners Linda and mike were the kindest most accompanying people you could ever meat! We changed our check in date last minute due to excitement and evolve made the change quick and painless! Would reccommend in a heart beat!!!

6 years ago

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Michael Fahey Huntley, IL

Evolve Vacation Rental was very informative and super easy to work with and through. They kept me informed as my rental date neared and provided all the last minute details needed in a timely basis. They provided accurate directions to the rental along with the needed entry code and contact persons. Also provided was information on where to shop for groceries, drug store locations and emergency medical centers. Very good, professional service! I would use again!

6 years ago

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Judy Easley North Ridgeville, OH

This was our first experience with Evolve and I was a little apprehensive at first. However, everything was clearly explained, easy to use and understand. Instructions were clear and timing of each step was accurate. I would have no qualms about using Evolve again or recommending them to anyone. It was a very smooth and non-stressful experience.

6 years ago

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Lori Walton Jacksonville, FL

Evolve has been extremely helpful from the minute I signed on. Their team is very knowledgeable and always friendly. When I have a question about my listing, and I call, they have provided answers quickly, whether it be about a guest issue, or a concern about a review. I know my guests are in good hands when they call the Evolve team. Super service and at a much more reasonable price than the local brick and mortar rental companies!

6 years ago

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Mistye Murfreesboro, TN

The team at Evolve was amazing. They were incredible to work with from booking our reservation to check out. They have a designated team member that is available 24/7 to assist with any needs you may have. The condo was clean, beautiful, and spacious. We will definitely be making our reservations through Evolve for all of our family vacations.

6 years ago

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Jason Grubbs Fitzgerald, GA

I would have to say this was the easiest, most awesome experience ever. The girl I spoke with gave me very easy instructions on payment. She also helped me with the entire process even when it wasn’t normal operating hours. After payment was submitted, I spoke with the operating site person and he was extra helpful. Overall I would give it a 12 on a scale from 1-10. Awesome experience and I will definitely be a returning customer.

6 years ago

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Karen Cypert Ennis, TX

We enjoyed our stay at Cedar Creek. The owner came by at our request and found out we had lived in the same area and enjoyed her famous "Muscadine" grape jelly at a local farmer's market. The house was comfortable, the long doc was great and we caught a few nice catfish. The water was great and we had a lot of fun. The stars and the deck were wonderful and the back yard too!

6 years ago

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Ken Fischbeck Laguna Beach, CA

In a recent booking a Guest requested a service that we started charging for which inadvertently remained in an included service. Instead of passing off the problem to the owner to resolve with the Guest, Evolve Staff took the lead to expeditiously resolve to issue to the satisfaction of all. This is the kind of organization that we definitely what to partner with and represent our property. Thank you Evolve

6 years ago Edited September 14, 2021

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Amanda Brighton, CO

The process of booking our condo was pretty simple. Communication prior to our stay was good, we knew exactly what we needed to before our trip. The condo was nice. I was very impressed with how well-stocked it was. I brought a lot of my own kitchen supplies but didn’t need them because the condo had everything we needed. Plenty of blankets, towels and pillows. The only issue we had was that the pool was advertised to be open at 10:00 AM which it wasn’t and we couldn’t get a hold of anyone. We finally got in around noon but by then the kids were tired and hungry. The pool was the biggest reason we booked this place so we were bummed.

6 years ago

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Ashley Williams Miami, FL

This house has lots of space for my family. My kids loved the themed kids bedrooms and bathroom. The garage had plenty of games to play, and a pool table! The master bedroom was fully stocked with a lot of towels, wash clothes, and it even had a play yard for my baby and a baby swing. The kitchen was fully stocked and had multiple coffee makers. My overall experience was great!

6 years ago

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Kirsten Jefferson

This was our first time booking with Evolve Vacation Rental, and it was nothing but a good experience. We booked with Evolve after receiving an emergency cancellation from a prior booking; we were urgently searching for a rental seeing as how our other booking had cancelled about 6 weeks prior to our stay. When we found the Evolve Vacation Rental we really liked the listing, and decided to book; everything about the process was simple and user friendly. As the stay got closer we reached out to inquire about an early check in, and again, the process was extremely easy. Thanks for a great stay!

1 year ago

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Renee

My family and I stayed here on a trip celebrating my husbands 40th birthday. We were all very pleased with this condo. Everything was in its placed and well labeled. We were traveling with 3 children and they were very excited to have found the toys and games provided in the bedroom. Also, having the beach chairs, towels, and other beach/pool toys was a huge bonus. The walk to the beach was fairly short and well marked with sidewalk/boardwalk. We had one issue with the TV connection but we were able to quickly get in touch someone who helped us. Overall this home was very clean and welcoming. I would stay here again and would recommend it to friends and family. Thank you for giving us a great experience!!

1 year ago

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ArthurT

I booked a vacation rental with Evolve, and was looking forward to my trip. However, just couple months before my scheduled arrival, they abruptly canceled on me, citing they were selling the house. Not only was this extremely disappointing, but it left me scrambling to find alternative accommodations at the last minute. What's worse is that while they gave me only 48 hours' notice, they had the flexibility to cancel whenever they pleased, which felt incredibly unfair. Resigned an agreement, I put money down, bought tickets, hotel, reservations, now they’re all being affected instead of honoring our agreement first I understand that things can change, but the lack of consideration and transparency in this situation was unacceptable. I will not be booking with evolve again and highly recommend the same for everyone else.

6 months ago

Reply from Evolve Vacation Rental

Hi Arthur - we're very sorry to hear that your reservation was canceled and appreciate your feedback on the situation. For context, we do not own the homes that we help manage and it is the owner's decision to sell and to cancel future bookings. We do our very best to work with the owners and new property owners to honor existing listings, but unfortunately are not always able to and strive to let the guests know as soon as we find out. We understand the impact this had on your plans and hope that you are able to find alternative accommodations within the few months time you mentioned you have. Our team is happy to help with your search if needed. If interested in our assistance, please feel free to give us a call at 877.818.1014.

May. 8th, 2024

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PCT

Disappointed Property Owner: Avoid Evolve Short Term Rental As a property owner, my experience with Evolve Short-Term Rental has been nothing short of disappointing. Firstly, they deactivated my account before the agreed-upon deadline, resulting in the loss of all my hard-earned reviews. This lack of consideration for their partners is unacceptable. Evolve's promise of listing your property on multiple platforms comes with little benefit. 99% of the bookings actually come from Airbnb, contrary to what is advertised. Moreover, their failure to respond to guest reviews without the owner's intervention adds an unnecessary burden to property management. Their supposed 90-day stay requirement is another hurdle. They make it nearly impossible to leave without incurring penalties, trapping property owners in unfavorable agreements. Even after meeting their demands, they still find ways to nickel-and-dime you, such as charging exorbitant fees for retaining property photos. To add insult to injury, their customer service is subpar. I recently received a survey, only to find my access revoked the next day. This lack of transparency and accountability speaks volumes about their professionalism. In conclusion, I strongly advise property owners to steer clear of Evolve Short Term Rental. Their business practices are exploitative and their promises often fall short. Protect your investment and reputation by choosing a more reliable and respectful partner. Avoid Evolve at all costs.

8 months ago

Reply from Evolve Vacation Rental

Hi there - although we are disappointed to learn that this was your experience with us, we do sincerely appreciate your review. We are always taking customer feedback into consideration as we find balance between continuing to grow and adapt to this ever changing industry and ensuring we are meeting, if not exceeding, customer needs. We understand that our services will not always be the right fit for homeowners, however, we are sorry to hear that our partnership did not work out and will be sharing your feedback with our wider team for further discussion. We appreciate the opportunity to partner with you and wish you all the best.

Apr. 9th, 2024

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Gerald Jones Daytona Beach, FL

Renting with the Evolve team was one of the best experiences I’ve ever dealt with. They were very helpful, understanding & gave me an amazing experience. I would continue to rent with them as often as possible due to great communication! They are the best !!!

1 year ago

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Eileen Dougherty Portland, OR

I loved the house that we stayed in. It was exactly like the pictures. The place was spotless and had all the supplies that we needed. Location was so close to the activities that we wanted to do. The evolve process went smoothly. Great little get-away.

1 year ago

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P Martin Conroe, TX

Booking a vacation rental in Dillon, Colorado with Evolve was easy and quick. Everything we needed to know was supplied in a timely manner, making our check-in and out simple. They also stayed in touch to be sure our needs were met. We would book with them again. P Martin

1 year ago

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Jasen Ricketson Sacramento, CA

I called them twice and on both occasions they helped me better than expected. I even chatted with one of the evolve people for like 30 minutes minutes .excellent customer service ,the place I stayed at was nice I would definitely stay there again thak you

1 year ago

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Robin Cummins Dacula, GA

Loved, loved, loved this house! Nicely decorated, comfortable, clean and updated. Evolve made booking seamless, from booking to check out. It's right in the middle of Savannah and Tybee so travel in either direction was quick and easy. Working with Evolve made renting this house quick & simple. Highly recommended!

1 year ago Edited September 14, 2023

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Irum Asghar Seattle, WA

Our experience with Evolve has been excellent. Initiaa a lot after we hosted our vacation rental, it was confusing how to understand their pricing strategy but now three months into this business, we’ve realized it’s best to leave it to pro’s at Evolve. We are grateful to Evolve Team for a great experience. THANK YOU 🙏

1 year ago

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Theresa

I use Evolve to manage my property in Massillon Ohio and never did. I expect in the first year to be making what I make. Letting them manage my property gives my property exposure to all the booking sites without any conflicts or stress Highly recommend Evol

1 year ago

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Leslie Rand-Pickett Raleigh, NC

We loved staying with family at the clean and comfortable condo. Plenty of space for everyone in bedrooms and common areas. Kids loved to foosball table! Host was great communicator and quick to respond to questions. Loved the location too.

1 year ago

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Robert Thompson Oklahoma City, OK

The property was in very good condition, well furnished and functioned well during our visit. Clear instructions were given for how to gain access to the property. I liked that the mountain home was somewhat remote, but easy to access on good road.

1 year ago

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Sarah Booster

Booked a family vacation cottage in southern Ohio for a family reunion and the stay was lovely! Great communication from Evolve by text and email and the host called me back quite quickly when I had an issue. Will book through them again!

1 year ago

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johnny xiong Clovis, CA

I liked the simple instructions that was sent by the company. I was always informed of the rental status until arrival. Super Easy. I did not have to reach out to customer service during the stay. All the emails sent had all that I needed. I would use this company again. Thanks

1 year ago Edited August 7, 2023

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Gaming Peter Miami, FL

I loved Evolve Rental for my stay at Cape Coral. The attention, the application to make everything so easy. The staff met us on time and checked everything and explained everything for us. I have never felt so comfortable and safe booking like I did with Evolve. When I rent again I want Evolve Vacation Rental!

1 year ago

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PAULA Hays Oceanside, CA

Evolve was a pleasure to book my vacation with Evolve. Every step in the process, from booking to checking in/out, went smoothly. When I called for questions, they were answered and the stay was wonderful. I would use them again!

1 year ago

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Michelle St Louis, MO

We had a great stay here. The condo was close to the pool & the unit was clean. Communication with Evolve was great - I didn't have to reach out for anything because they provided the info needed in a timely manner. We would stay again!

1 year ago Edited July 26, 2023

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Efrain Canyon Country, CA

The Evolve Vacation Rental group exceeded our expectations. The entire booking process was super easy and well organized. It was truly an amazing stay. One of the best. The home had everything you needed. It was the best! We had such a memorable & relaxing stay and would definitely book again using Evolve Vacation Rental Group! :)

1 year ago

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amanda edison Houston, TX

I love evolve vacation rental it was quick and easy! They take a small amount when you save your rental then later when your sure it's what you want they remind you to pay the rest! Great communication I will definitely use them again😁

1 year ago

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Aaron Rutt Lincoln, NE

Was a perfect, modern environment close to downtown, and perfect for our concert at Red Rocks. Rooftop is fun and garage was a nice touch for the hailstorm that came through! Evolve was easy to book with and great at communicating information. Definitely will give consideration to Evolve properties in future travel.

1 year ago Edited July 25, 2023

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caterina bovenzi

Only downfall we had was our first night the internet was not working. The owners responded within an hour and helped us and we were back up and running. It was truly an extremely beautiful home and the family who owned it were super kind and helpful every step of the way. With GREAT detail of their home.

1 year ago

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Cindy Rotermund Charlotte, NC

Dealing with Evolve was great with regards to our vacation rental in Idaho Falls. Easy booking. Customer service made sure to remind me that the balance for the rental was going to be charged just prior to the rental dates. Response times to questions was very quick.

1 year ago Edited July 24, 2023

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Georgia Adams Eagle, ID

I was thoroughly impressed with our stay at this Evolve Vacation Rental. The communication was spot on and all questions answered. I especially loved that it was easy to navigate the instructions for getting in, accessing internet, and then what to do when checking out!! Will definitely use this company in the future.

1 year ago

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Donna Mann Zeeland, MI

I will definitely book another trip with Evolve. I made a mistake on my booking, I called and Evolve corrected the problem right way. Everything that was written in the property profile is what we could expect when we got to the property. Everything was spelled out.

1 year ago

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Christie Lee Newnan, GA

Evolve was great at communicating with us about our stay. We received check in information well before our trip so that there was no question about what to do upon arrival. And when we decided we wanted to try to stay an extra day, they were quick and helpful at assisting us on that also.

1 year ago

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pawel Dzikowski Chicago, IL

We had a wonderful time at the cabin and the owner provided everything we needed. Cascade and Devils head was nearby and the kids loved the stay. The owners even shoveled the driveway when it snowed. Great owners and great house!!

1 year ago

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Angie Martin Cherryville, NC

My experience with Evolve was great! I was a little nervous because this was the first time I rented a house like this. I had some questions before our stay and they were answered quickly. Every aspect of the rental went smoothly and I feel more confident about the process. I will definitely use Evolve again.

1 year ago