Evolve Vacation Rental

I stayed at an air bnb which this network was running on behalf of the owners. After needing to reschedule the trip due to a family emergency Evolve Vacation Rental Network and the owners of the home were able to work with me with no extra fees. The stay at the home was fine, however I would like to note the photos of this particular house might have been a little misleading in terms of the backyard. Otherwise, the stay was fine.

The employees at Evolve were very helpful when I needed to make some changes to my stay at the rental home. Their responses were prompt and the overall customer service is very satisfactory. I will definitely look into renting another home through Evolve in the future.

Excellent customer service over the phone. Detailed e-mail confirming reservation and check-in policy. Very detailed e-mail about the condo we rented but I would have liked to receive that e-mail a few days before we arrived.

Working with Evolve was really great. I was emailed all the info for checking in and checking out the day before our stay which was really nice. It had all the details and information I could need. I had to contact someone there because I had trouble with the door lock and she got back to be so quick as was super helpful. My only con would be that the house thermostat was set to be pretty cold upon our arrival (it was winter too) and it took a bit for the home to heat up. I wish someone would have set it a bit higher before we arrived. Not too big a deal though.

It was a pleasure booking with Evolve Vacation Rental Network. Communication was fast & easy. Self check in option was effortless. The home was beautiful and had everything we needed. Highly recommend booking with Evolve Vacation Rental Network.

We would deal with Evolve Vacation Rental Network again. My husband booked an apartment through VRBO that was managed by Evolve. Everything from the ease of booking the apartment and sedan service, to the information and bookings (if you wanted) of activities etc. was great. They were polite, efficient and helpful beyond any requirements.

Worst experience ever with a rental company. The home smelled horrible with mildew & mold smell. We tried to open the windows air it out but could not get the smell out so we decided to leave and not stay. I know for sure the air quality was a health hazard esp for my sister and mother with asthma. Evolve refused to offer any solutions how to fix the problem. We were told there was nothing they could do, no refund or option to stay at another condo. Never again. Beware Beware Beware! I wish I could give Evolve negative stars! Absolutely horrible experience. It was NOT Amazing!

Subject: Warning: Terrible Experience with Evolved Management – A Cautionary Tale for Property Owners Dear Fellow Property Owners, I feel compelled to share my recent, incredibly disappointing experience with Evolved Management, as a cautionary tale for those considering their services. As a property owner, I entrusted Evolved Management to handle my property, only to discover their complete lack of concern for owners' best interests. Despite charging guests for insurance, Evolved Management failed to cover any damages or provide additional cleaning services after a 30-day guest stay left my property in shambles. Broken banisters, curtain rods, missing blankets, stolen items, and damaged paintings were just a few issues, none of which were covered, despite the extra insurance charges. Attempting to file a claim became a month-long nightmare, with constant runarounds until I contacted them directly. Shockingly, none of the damages were deemed reimbursable. Even after spending four days cleaning the property myself, taking time off work, and incurring expenses, Evolved Management refused any reimbursement, citing that owners cleaning their properties aren't eligible for compensation. The disregard for my request to cancel reservations, leaving guests stranded during the holidays, highlighted their profit-first mentality. Evolved Management's actions prove they care little for property owners or guests, acting as money-driven vultures. Their corporate responses on the Better Business Bureau further expose their true nature. If you value pride of ownership and wish to avoid financial losses, I strongly advise against entrusting your property to Evolved Management. Learn from my mistake – do your homework, read reviews, and choose a management company that genuinely cares about your property and its well-being. Sincerely, Concerned Property Owner

Very secure and easy! Makes you feel like your investment is safe, especially in our case (we booked a year in advance). Just a extra set of security and protection to the original booking process in my opinion!

It was so easy, and stress free to know that I was able to use evolve! I was emailed details about my stay and everything I needed to know. When I had a question they were so helpful! Thank You

I like that I can choose when to Open and Close the dates on my property. The support is great and the assurance that you will get paid. The only concern is computation is high and the market is tough.

I signed into Evolve to help and manage a short rental property, during the on boarding the communication where great quick and professional during this time many promises are done: Here are the most popular: 10% Revenue fee for management There is no contract and you can leave Evolve if not happy at any time. If you not happy after 6 months you can leave and they will return all fees taken from you. They have associates/contractors to work in your place should you need them (cleaning, gardening, hvc, pluming, electricians etc…) NOT TRUE except cleaning person they did refer us to one. They will market your property on 9 additional channels besides Evolve at no cost to you. They will get you the best prices per night do to the pricing algorithm. You can block any days you want for personal use. NOT TRUE… WHAT YOU CAN EXPECT FROM EVOLVE. 10 % fee from revenue (including cleaning fees) If you want to take your property away from Evolve before 90 days you get fined / penalized $250 or more. They will list on their site your property at lowest price possible (50-75% lower compared to others around your area) as to get bookings. They will also charge your guest a stiff charge for damage protection (revenue not shared with you) They market your property on Air BnB, Vrbo, and Booking at much higher prices (50-75%) while paying you the lower price listed on their site. If your place needs service (air conditioner not working properly) you’re on your own to find a service company (not fun if you are at a distance). I had to cancel a reservation 9 months away and Evolve charged $250 penalty fee (9 months away….stiff) I voiced my disagreement to customer service, they could do not a damn thing, customer service is just some one that takes messages for you, with no solution to your inquires. You want to changes to your property customer service takes your request and submit it to a different department and it takes several days to be done and even longer at other channels. Evolve is not the best option to manage my property.

Liked the flexibility with which to pay. We had to make a change to a credit card # due to issues with the card and the Evolve team was supremely helpful and easy to work with.

We took a girls weekend trip to Dallas! It was so easy to book a rental home for us! Very responsive manager and easy to check in and out. Love the place! Close to DFW and downtown Arlington!

The house is nicely decorated with plenty of room to stretch out. The kitchen is ver well stocked. The beds are very comfortable. We will definitely stay here again on our next visit.

Super secure and trustworthy! I loved the communication between us and the Evolve team. Everything was clear through the process and product as described. I will definitely recommend it to my friends and family.

I recently had an unfortunate experience with Evolve, and I feel compelled to share my disappointment. Initially, I was enticed by their promises and the fantastic services they claimed to offer. However, my encounter with them turned out to be a major letdown. Here's why: Firstly, Evolves sales rep was extremely persuasive in selling me their services. They painted a picture of professionalism, efficiency, and exceptional results. They made grandiose claims about their ability to deliver exactly what I needed, assuring me that my expectations would be not just met, but exceeded. It was hard not to get excited about the possibilities they presented. However, as soon as I made the commitment and signed up for their services, things took a turn for the worse. Communication became sporadic and unresponsive. I would have to go through the general line to be able to communicate with an operator that would then pass a message a long to someone on the team. A few days later I would receive an email from the team member. Upon requesting a call I was told to call the main line again. It was incredibly frustrating to reach out to them for updates or clarification on the process, only to be met with radio silence or delayed responses that lacked any substantial information. It seemed like once they had secured my payment, their interest in providing quality customer service vanished. Even more disappointing was their failure to deliver on any of the promises made during the sales pitch. The results were far from what was advertised, and it felt like I had wasted both my time and money. The quality of the service was lackluster, and it was clear that they had not put in the effort or expertise they had initially claimed. This experience left me feeling cheated and regretful for putting my trust in Evolve. To add insult to injury, when I attempted to end the contract they decided to charge me a $250 fee for ending before giving them 90 days of attempting to rent our home out. In conclusion, my encounter with Evolve was a frustrating and disheartening experience. They sold me on their services with great enthusiasm, only to fall short on every promise made. From the lack of communication to the poor quality of their work and the absence of any genuine effort to rectify the situation, I cannot recommend this company to anyone seeking reliable and trustworthy services. Save yourself the disappointment and explore other options that prioritize customer satisfaction and live up to their commitments.

Evolve manages our rental property and while communication has been limited after the sales team signed us up, we now have a problem with how they remit taxes to the city - Evolve keeps passing the buck, no one will take ownership, and they insist that they are doing correctly when the city says otherwise. It’s crazy the amount of time we’ve spent on this, contacting the city and Evolve. I think they’re good at marketing rentals and price management but that’s where my kuddos end. If someone from Evolve, other than accounting, reads this - will you please work with your accounting team. This also concerns me with how Evolve will handle our guests if there is an problem.

This is an Owner review who trusted evolve with my property. Website is good and there fees are reasonable. That is where it stops and goes all downhill. This is not about the really poor customer service and attitude of some there but more about the flat out disregard for their clients for which they would not have a site to make money from. Everything favors the guest and not the owner- period. Which in some cases we understand the need to help the guest and can deal with some. This is about holding guest payments until they are 5 days into their stay prior to depositing in our accounts. To allowing full refund even up to 48 hours prior to stay and owner get ZERO to their "Smart Pricing" feature which you cannot opt out of which over charges guests so they can make more money and when you ask to set a fee they tell you they cannot. It is sad because this could be a good service and work for both the owner and the guest if they just would balance out there approach. Unfortunately we have to depart this company and we have experienced there poor service and utter lack of client requests for too long. If you are owner beware. They hold "Your" money" and make interest on it for months and even after check-in it takes days to be wired to your account. Pricing requests are like asking Hitler for leniency. It is a shame as just some minor tweaks and they could have a good service.

Keep in mind I'm a professional property manager, have managed my own short term rental for years, even managed a couple for others (but no longer do). I chose Evolve for our personal short term rental b/c at 10%, there were just a little more expensive than what we were experiencing in hard costs b/c of payment processing fees and rising Airbnb/VRBO fees. To start, they are great at demonstrating the product, sales, presentation, onboarding, etc. I was so excited to get started with them. This was in December. Then, I when I get done with 90% of the onboarding tasks, I try and arrange pictures, but they gave me a VERY hard time about the fact I had a temporary Tenant living there. After going back and forth a little, I wasn't happy about losing marketing time and why they couldn't just use my pics, but I agreed I would wait a couple of months until March (losing marketing time) when she moved out to make sure the property showed great for the pics. Tenant moved, we cleaned up and remodeled a bath and got pics done and all was fine. Then we get a draft of our listing. In their defense, the rest of this occurred during the beginning and into the first month during COVID-19.....but still..... Let's just say the draft wasn't written that well, and definitely not from someone who knew the lake at all. Pics looked good, but were not in good order. We went back and forth like 10 times in emails trying to get the right wording and pic order. Not only were they confident they knew the lake better than we did, but they were very arrogant about it. Finally, we agreed on the ad. All we had to do left was finalize pricing. When I was onboarding, I made it very clear that I'm happy to trust their algorithm, but I want to set the floor, and I was only really concerned about the floor during the weekends and on holidays, I really didn't care about the weekdays. Now, 3 plus months later, and 99% of the way done with the listing, in the middle of a pandemic, they wanted to tell me they "changed" policy and they are not allowing Owners to set the floor on pricing. They wanted me to list my property for about 1/2 of what it was getting the year before, and their only explanation is b/c of COVID-19. Understanding this unprecedented time, I kept asking for a different solution like "lets put it up for a month with my pricing and see..." to "can I just set the minimum floor on weekends..." to finally, after days of trying to find a solution and them constantly saying "no", I even said... "OK, we've come this far...spent all this time onboarding, and at this point, I just want to get it active and see how it goes. I can still cancel at any time correct?" I kept getting answers that weren't specific for a couple days until finally they said "Thank you for your patience. After review, Evolve has decided it is not the best time to go live with a new listing in your market. That could change quickly, as we are hopeful there will be a return to normal..." and went on to tell me to list myself and try them next year. BOTTOM LINE: Excellent sales and onboarding process, COVID-19 did throw a wrench in my relationship with them and I am understanding of that to a degree.... but they had NOTHING to lose by simply activating my property, yet they chose not to? So now, I have wasted 30ish hours preparing and onboarding and see ZERO benefits from all this work, and I'm out 5 months of marketing time. That, combined how they had so much arrogance about how RIGHT they always were about the listing when I was showing them constant examples of how they were wrong, it all just leaves a bad taste about getting into a long relationship with someone like that. Seems like they want to control you rather than work with you.

Horrible rental experience included active rodent, rodent feces, unsafe railings, nasty mattress and more. I booked a 4 night stay at a house in TN for our family. The morning of our departure, my young adult daughter informs me that she had found rodent droppings in the downstairs bathroom after the 2nd night of our stay and had heard scurrying noises within the ceiling above her bed. She didn't tell me until the day of departure because she did not want to ruin our family vacation with the news. She asked her adult brother to clean up the droppings the day she found them, which he confirmed were there and that they were "still wet". I checked the downstairs bathroom again before we left and there were more droppings! I also looked in the laundry area downstairs and found even more. So much rodent poop! I photo documented both areas. When I reached out to Evolve, this was the response I got from their 'Resolutions Team' after a few exchanges...an Evolve employer emailed me and wrote "Please know that from experience in this industry, mice are commonly found inside homes. In most situations, mice inhabit homes more often than we are even aware of and while they are not ideal creatures to share the home with, they are not actively disruptive to the entire stay." That is a direct quote from the email sent by Evolve. I asked to have a supervisor contact me. That never happened. This company claims they have core standards for their properties ... Clean, Safe, Guest Ready and As Advertised. This property did not meet a single one of those standards. Rodent feces are not clean nor safe, and certainly were not included in the advertisement. Other safety and cleanliness issues, the railings on the deck were spaced too far apart to be safe for very young children. (I had my 4 year old with me.) The carpet was badly stained and buckled up (tripping hazard.) The king mattress I slept on was nasty and was not covered with a mattress pad only a thin sheet. Had I known of the filth and rodent issue, I would have reached out to the manager sooner. I did call as soon as I knew of those issues. I am giving the company 2 stars instead of 1 simply because I was actually able to speak to a representative. (When I called the local property manager associated with Evolve, no one ever called me back.) With Evolve, I had several exchanges with the Resolutions Team before being told I had to take their measly offer of a tiny partial adjustment or nothing at all. 2 stars is for at least answering the phone and emails. This company needs to do a better job of vetting their rentals! It's a shame that the truly great properties are lumped in with the nasty ones. And since there are limited ways to tell the difference and since their response was so egregious, I would NOT recommend using Evolve.

Evolve did a great job walking us through the many steps of setting up our vacation rental. I would have given them a 5 Stars if they were listed as a "Travel" company with the credit card companies (Capital One, BarclayCard travel rewards). Once Evolve does this guests will be able to use their travel rewards to book Evolve rentals.