Evolve Vacation Rental

Great experience booking with Evolve. The website was easy to use and billing process was smooth. We would definitely use them again.

The envolve team was very helpful in every way. If i needed anything at all they were there to help me. Highly recommend.

I booked a vacation rental in Toquerville Ut through airbnb with this company. I was 3 hours shy of the 48 hour deadline for changing the booking due to weather. They would not work with me at all. No partial refund. No rebooking to another date, even when I was willing to pay a fee for that. Nothing. They were so inflexible and unwilling to work with me in any way. Please be aware of that when booking on airbnb. It was the worst customer experience I've had in a very, very long time.

This cabin was wonderful!! Kept up very nice and had everything we needed. Evolve made the process very easy to check in and out

Cute house but buggy inside and a mess of a backyard. A/C in bedrooms inoperable as well as the coffee maker. Fix these problems and it’s a better stay - Evolve makes billing and reservations easy - thank you!

I have used this company two times. Every time is disappointing. I quit both time for the same reason, more people in the house than 10 people. First time, 30 people, the second time, 20 people. And their customer service sucks, slow and not helpful. I would not recommend anyone to use this company to do the short rental vacation. Right now, I am managing by myself for my property, and it is great, I have more booking than ever.

We had a great stay at two properties with Evolve. They were great to book with and were always available when we needed anything!

Booking was easy and painless. The efficiency with which I received all the information I needed to make my vacation great was sent immediately. Thank you Evolve!

We had a positive experience with Evolve. No issues with our rental home. The billing process was easy and we were informed when we would be billed for the rental.

We are a host and listed our full-time short-term rental with Evolve. Evolve talks a high game, but fails to deliver in almost every way. Over the course of our listing our property with Evolve, nearly every single ticket opened was politely dismissive of our concerns. For example, six months ago I raised a list of 16 concerns with Evolve, and asked to speak to a manager to address. Evolve refused to connect me with a manager, however the gentleman I spoke to seemed to take interest. At that time we were considering cancelling, but were reassured they would work to address our concerns. As you can imagine, six months passed and not one of our concerns were addressed. The final straw was during the months of April and May, Evolve failed to secure a reservation. I did my own investigation and found that Evolve was placing 3-night holds on our listing. I raised this matter via a ticket to Evolve, and was told the system was intelligent and would self-adjust. It took several back-and-forth emails for Evovle to finally admit that the system was in fact making an error and they corrected this to permit 2-night bookings (which was our minimum and request at sign-up - 3-night requirements were only to be applied to holiday weekends). After we left Evolve, I setup new listings with another integrator and we had 3 Airbnb bookings in the first 48 hours! I should note that I've CC'ed Brian, Evolve's CEO, on multiple concerns however not once has anyone with any management title reached out to me to address my concerns. As a property owner, I couldn't possibly recommend Evolve to anyone else unless you are completely OK with lackluster rental performance and want an entirely hands-off experience. You are literally signing up with your competition.

BEWARE of this company! COMPANY IS SKETCHY! We paid $8k to rent a home for a month in NJ for our sons brain surgery. We contacted the owner prior to ask questions about the area since our aunt and daughter would be spending time alone there while we were in the hospital. They said it was very safe. Turns out it was in a terrible neighborhood... trash everywhere - drugs needles on the sidewalk - home looked as though someone was living in it with food and clothes in drawers - nowhere to put our stuff - banister broken in several places - ceiling fan improperly mounted and unusable - TV not mounted and unsafely propped on dresser, etc. We contacted the owner and were told that the place was fine. They didn't offer to even come remove the trash in the yard -- empty pizza boxes and beer cases. We had to leave after one night and find another home to rent before our son's surgery. Evolve still wanted $4k for one night. That was bad enough, but then they didn't post our negative review. That should tell you everything you need to know that this company is SKETCHY! Only reviews of the home we rented were 5 star! On top of that, when we disputed charges with our credit card they then claimed we damaged their home! We have excellent reviews from the Airbnd we rented afterwards! I never post reviews, but I'm just so upset that they are lying and taking advantage of our family when we've been through so much.

Evolve manages our rental property and while communication has been limited after the sales team signed us up, we now have a problem with how they remit taxes to the city - Evolve keeps passing the buck, no one will take ownership, and they insist that they are doing correctly when the city says otherwise. It’s crazy the amount of time we’ve spent on this, contacting the city and Evolve. I think they’re good at marketing rentals and price management but that’s where my kuddos end. If someone from Evolve, other than accounting, reads this - will you please work with your accounting team. This also concerns me with how Evolve will handle our guests if there is an problem.

This is an Owner review who trusted evolve with my property. Website is good and there fees are reasonable. That is where it stops and goes all downhill. This is not about the really poor customer service and attitude of some there but more about the flat out disregard for their clients for which they would not have a site to make money from. Everything favors the guest and not the owner- period. Which in some cases we understand the need to help the guest and can deal with some. This is about holding guest payments until they are 5 days into their stay prior to depositing in our accounts. To allowing full refund even up to 48 hours prior to stay and owner get ZERO to their "Smart Pricing" feature which you cannot opt out of which over charges guests so they can make more money and when you ask to set a fee they tell you they cannot. It is sad because this could be a good service and work for both the owner and the guest if they just would balance out there approach. Unfortunately we have to depart this company and we have experienced there poor service and utter lack of client requests for too long. If you are owner beware. They hold "Your" money" and make interest on it for months and even after check-in it takes days to be wired to your account. Pricing requests are like asking Hitler for leniency. It is a shame as just some minor tweaks and they could have a good service.

Keep in mind I'm a professional property manager, have managed my own short term rental for years, even managed a couple for others (but no longer do). I chose Evolve for our personal short term rental b/c at 10%, there were just a little more expensive than what we were experiencing in hard costs b/c of payment processing fees and rising Airbnb/VRBO fees. To start, they are great at demonstrating the product, sales, presentation, onboarding, etc. I was so excited to get started with them. This was in December. Then, I when I get done with 90% of the onboarding tasks, I try and arrange pictures, but they gave me a VERY hard time about the fact I had a temporary Tenant living there. After going back and forth a little, I wasn't happy about losing marketing time and why they couldn't just use my pics, but I agreed I would wait a couple of months until March (losing marketing time) when she moved out to make sure the property showed great for the pics. Tenant moved, we cleaned up and remodeled a bath and got pics done and all was fine. Then we get a draft of our listing. In their defense, the rest of this occurred during the beginning and into the first month during COVID-19.....but still..... Let's just say the draft wasn't written that well, and definitely not from someone who knew the lake at all. Pics looked good, but were not in good order. We went back and forth like 10 times in emails trying to get the right wording and pic order. Not only were they confident they knew the lake better than we did, but they were very arrogant about it. Finally, we agreed on the ad. All we had to do left was finalize pricing. When I was onboarding, I made it very clear that I'm happy to trust their algorithm, but I want to set the floor, and I was only really concerned about the floor during the weekends and on holidays, I really didn't care about the weekdays. Now, 3 plus months later, and 99% of the way done with the listing, in the middle of a pandemic, they wanted to tell me they "changed" policy and they are not allowing Owners to set the floor on pricing. They wanted me to list my property for about 1/2 of what it was getting the year before, and their only explanation is b/c of COVID-19. Understanding this unprecedented time, I kept asking for a different solution like "lets put it up for a month with my pricing and see..." to "can I just set the minimum floor on weekends..." to finally, after days of trying to find a solution and them constantly saying "no", I even said... "OK, we've come this far...spent all this time onboarding, and at this point, I just want to get it active and see how it goes. I can still cancel at any time correct?" I kept getting answers that weren't specific for a couple days until finally they said "Thank you for your patience. After review, Evolve has decided it is not the best time to go live with a new listing in your market. That could change quickly, as we are hopeful there will be a return to normal..." and went on to tell me to list myself and try them next year. BOTTOM LINE: Excellent sales and onboarding process, COVID-19 did throw a wrench in my relationship with them and I am understanding of that to a degree.... but they had NOTHING to lose by simply activating my property, yet they chose not to? So now, I have wasted 30ish hours preparing and onboarding and see ZERO benefits from all this work, and I'm out 5 months of marketing time. That, combined how they had so much arrogance about how RIGHT they always were about the listing when I was showing them constant examples of how they were wrong, it all just leaves a bad taste about getting into a long relationship with someone like that. Seems like they want to control you rather than work with you.

Horrible rental experience included active rodent, rodent feces, unsafe railings, nasty mattress and more. I booked a 4 night stay at a house in TN for our family. The morning of our departure, my young adult daughter informs me that she had found rodent droppings in the downstairs bathroom after the 2nd night of our stay and had heard scurrying noises within the ceiling above her bed. She didn't tell me until the day of departure because she did not want to ruin our family vacation with the news. She asked her adult brother to clean up the droppings the day she found them, which he confirmed were there and that they were "still wet". I checked the downstairs bathroom again before we left and there were more droppings! I also looked in the laundry area downstairs and found even more. So much rodent poop! I photo documented both areas. When I reached out to Evolve, this was the response I got from their 'Resolutions Team' after a few exchanges...an Evolve employer emailed me and wrote "Please know that from experience in this industry, mice are commonly found inside homes. In most situations, mice inhabit homes more often than we are even aware of and while they are not ideal creatures to share the home with, they are not actively disruptive to the entire stay." That is a direct quote from the email sent by Evolve. I asked to have a supervisor contact me. That never happened. This company claims they have core standards for their properties ... Clean, Safe, Guest Ready and As Advertised. This property did not meet a single one of those standards. Rodent feces are not clean nor safe, and certainly were not included in the advertisement. Other safety and cleanliness issues, the railings on the deck were spaced too far apart to be safe for very young children. (I had my 4 year old with me.) The carpet was badly stained and buckled up (tripping hazard.) The king mattress I slept on was nasty and was not covered with a mattress pad only a thin sheet. Had I known of the filth and rodent issue, I would have reached out to the manager sooner. I did call as soon as I knew of those issues. I am giving the company 2 stars instead of 1 simply because I was actually able to speak to a representative. (When I called the local property manager associated with Evolve, no one ever called me back.) With Evolve, I had several exchanges with the Resolutions Team before being told I had to take their measly offer of a tiny partial adjustment or nothing at all. 2 stars is for at least answering the phone and emails. This company needs to do a better job of vetting their rentals! It's a shame that the truly great properties are lumped in with the nasty ones. And since there are limited ways to tell the difference and since their response was so egregious, I would NOT recommend using Evolve.

Evolve did a great job walking us through the many steps of setting up our vacation rental. I would have given them a 5 Stars if they were listed as a "Travel" company with the credit card companies (Capital One, BarclayCard travel rewards). Once Evolve does this guests will be able to use their travel rewards to book Evolve rentals.

I have used VRBO before and it was great so I used Evolve this time and had a great experience. I was kept up to date on everything I needed to know and was very glad I booked with Evolve and plan to again in the future.

You guys was on point. I listed all the amenities that i wanted and a quiet area and you listed some great places. Thanks for helping me find a safe place for me and my family.

Excellent service and followup on a very difficult renter that claimed issues with the house --that it did not have. Thanks for taking care of the issue without me getting involved with the renter directly.

Working with Evolve was great they constantly sent reminders and information regarding our stay. Love that there was no extra charges that other companies charge and then refund after your trip.

We had absolutely no problem with evolve! The booking was very easy and user friendly. The stay was great and was just as it was decribe. We will definitely be using evolve in the future for our vacation rentals.

Evolve vacation rental was wonderful to work with! Very thorough and very pleasant to talk with. They were always quick at answering any questions I had and I really appreciated that.

The evolve team was very responsive and helpful throughout the booking process. We had minor changes multiple times that they quickly addressed and handled well. They were able to address all of our questions effectively.

The property met our needs..The listing was clear and factual..no hidden fees or any thing to that nature.Evolve made sure we were well taken care of with clear instructions of the property..Overall great listing

Evolve was a great option for us to find just the right vacation spot. They answered all of our questions quickly and we always knew we could count on them. The reminders of payments and important dates were great as well.