Name: Evolve Vacation Rental
Rating: 4.7

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Rebecca Bertram IA

Our vacation rental was absolutely wonderful… we had a country house in Pennsylvania and enjoyed the serenity & quaint cottage that had everything we need to enjoy our stay. The communication from booking through checkout was excellent and made our trip smooth and easy!

2 years ago

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Jennifer Kish Belgrade, ME

Whole process was very easy, all information was provided so we did not have to ask any questions.

5 months ago

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Scott Leverenz Chisago City, MN

Rented from them in Peoria AZ. Description of property said Golf Haven. Could not golf unless did a membership. This was around 8,000.00. We were only there two months. Not truthful. Property was dated and overpriced. I would look elsewhere for rentals.

6 months ago

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Jeff Boles Phoenix, AZ

Our stay at the Evolve rental was excellent. The customer service went above and beyond for us. Thank you!

7 months ago Edited September 14, 2023

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Jamie Mathis Smyrna, GA

Booked a stay with them for a condo on Airbnb.... listed as a nonsmoking property but recent reviews complained of terrible cigarette smoke in unit. cancelled reservation and will not refund deposit. false advertising and hazardous to their guests. Will not respond to calls or messages.

7 months ago

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Diana Barber Meridianville, AL

I have nothing negative to say about Evolve. They have always been very easy to book with. I’ve had no issues at all.

5 months ago

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Jennifer Parker Winston-Salem, NC

Great experience with Evolve! Nice house with great amenities! Location was close to beach and restaurants. Would book with Evolve again.

8 months ago

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Brian P

Actually very comforting. I felt there was another layer of protection and another layer of communication and information.

9 months ago

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Lorraine Sweat Tampa, FL

We enjoyed our rental with Evolve! The check in process was quick and easy! I would definitely recommend and will be using them again in the future!

9 months ago

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Steve Thurlkill Newbury Park, CA

I liked the very simple process for booking and the notifications around access to the unit. Easy to navigate with very few clicks and prompts.

9 months ago

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Mister Mickey Cibolo, TX

Been with Evolve for 6 months and no complaints. Great Customer Support and Marketing Team!! I definitely recommend this Company!

9 months ago

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Dawn Caldwell Phoenix, AZ

Evolve is very easy to use, and they keep me very informed. Our unit has been booked solid almost immediately since listing it with Evolve.

9 months ago

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Gilberto D Soto Laredo, TX

This is my first experience as a rental owner, and so far, Evolve has assisted and answered all my questions or concerns; customer service is a plus.

9 months ago

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Michael Williams Mill Valley, CA

We have used Evolve for the past 8 months and response times are as follows: 2-5 days for small requests or changes 7 days + for making changes to your listing 5-10 days for guest related issues I find the response times completely unacceptable and have resulted in $3K+ in lost revenue and multiple low reviews due to Evolve's actions. We will be switching companies ASAP.

9 months ago

Reply from Evolve Vacation Rental

Hi Michael - we're very sorry to hear that this has been you experience when reaching out for assistance from our team. We appreciate your feedback as we are continuously looking for new opportunities to improve and adapt our services to ensure we are meeting the standard we strive for in a quickly growing and everchanging industry. If you need any assistance escalating an issue, please feel free to reach out to us directly on our social media networks and we are happy to help.

Aug. 3rd, 2023

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Barry Patascher Atlanta, GA

Evolve does a great job of keeping our cabin booked and we love the insurance policy that helps pay for items that guest occasionally damage.

10 months ago

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Angie Noe Beattyville, KY

Evolve has been great to work with. They take care of bookings, payout, and everything in between. They make the rental process much easier.

10 months ago

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Alexis Zayed Chicago, IL

Booked a vacation rental for a family of 10 nearly 6 months ago. This was through Vrbo and evolve is listed as one of their Premier hosts. Evolve canceled the reservation unexpectedly with no apology and no effort to make it right. I am not able to leave a review on Vrbo because the reservation is canceled. I am dissatisfied with both evolve and Vrbo and will never use either company ever again. Do not use these two companies. There are way too many competitors who care more about Customer Service than either of these companies.

11 months ago

Reply from Evolve Vacation Rental

Hi Alexis - thank you for taking the time to leave us a review. We're sorry to hear of the cancellation that occurred and would be happy to provide more information. Upon looking into your reservation, we learned that homeowner has let us know that their HOA recently implemented new restrictions that require rentals to be no less than 30 days at minimum. By law, we are unfortunately not able to host any short term stay within this community moving forward and are truly sorry for the inconvenience and frustration this may have caused for your group. If you have any questions or would like assistance booking a new property, please do not hesitate to give us a call at 877.818.1014 or refer to the contact link provided in the cancellation email.

May. 11th, 2023

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Patty Harter McHenry, IL

The rental was exactly as described in the description on the site. We enjoyed our time very much and will be back. Thank you!

6 months ago

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Hannah H New Berlin, WI

Check in is very easy and well explained, as well as check out. Very quick responses during our stays. Highly recommend!

6 months ago

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Sonja Naas Streator, IL

The booking experience was very easy. I’ve never done this type of booking and will definitely book again using evolve!

6 months ago

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Justin Tiede Leonardtown, MD

Evolve was extremely easy to work with and facilitated a great vacation! They provided me with all the information I needed in a very timely matter.

6 months ago

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Whittney Taylor Panama City, FL

Evolve was super easy to work with! Fast and professional responses every time! We would happily rent through them again!

6 months ago

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MS Decourcy St Louis, MO

The Evolve Vacation Rental booking system was very easy to use, provided accurate information and their communications with us was excellent.

6 months ago

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Gail Widder Wasilla, AK

My booking experience was great. Easy to book, and everything was laid out well, so was easy to understand, it made my trip planning so easy.

6 months ago

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Amanda Duran

Evolve was great! We rented a house in Mancos CO and it was lovely. Could have been been cleaner inside and outside patio area but we still had a wonderful time!

7 months ago

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Leslie Puyallup, WA

Wonderful experience! Communication was clear and prompt and the property was gorgeous. We will definitely be a return customer.

7 months ago

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lisa westering Des Moines, IA

The company is wonderful to work with. They are quick to respond when I had questions. Emails are up to date and very informative .

7 months ago

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Susan Mehalik Toronto, OH

I was pleasantly surprised at the ease of dealing with Evolve; experienced no problems whatsoever. I would highly recommend.

7 months ago

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Katlin Parks Vancouver, WA

The Evolve team was so easy to book with! They answered any questions I had promptly. I will be booking with them again!

8 months ago

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Kelly Bolin Liberty Hill, TX

Their customer service is fantastic. I had a question about my rental prior to arrival and they were extremely helpful and friendly.

8 months ago

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Sarah Bruce Kansas City, MO

They did a great job communicating and we didn't have any complaints or concerns. We will definitely use Evolve Vacation Rental again!

8 months ago

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Becky Koenig WI

Working with Evolve was very easy. I had a few questions before our vacation. Every question was answered in a complete and timely manner!

8 months ago

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Susie Verscharen

The experience with Evolve was great, super easy, great communication, and responsive. Definitely recommend booking your experience through Evolve !

8 months ago

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Nathan Soucier Irving, TX

Great vacation rental in Helen, GA. Smooth and easy booking process, check-in and check-out. Very responsive host and convenient payment method.

8 months ago

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John Beene Katy, TX

While the vacation rental that we used needed some maintenance, the Evolve Vacation platform was helpful, communicated clearly, and made the rental experience better.

8 months ago

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Laurel Konopacki Buffalo Grove, IL

Best customer service! Called and talked to someone who was so helpful and answered all my questions. Great property and easy to rent.

8 months ago Edited September 26, 2023

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Pam

The Evolve Team's service was definitely 5 star! Prompt service, excellent communitcation and response time was almost immediate.

8 months ago

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Luke Smith Stockbridge, GA

Evolve was easy to book through and provided answers to questions promptly and made it easy to get all the info needed about the stay.

8 months ago

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Shannon Dalessio Pittsburgh, PA

Booking with Evolve was super easy. And they have great communication with the customer. Would utilize their service again.

8 months ago

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Ana Lakeland, FL

Easy to schedule my rental and I liked the way you stayed in touch with me leading up to my scheduled stay. I would do it again.

8 months ago

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Kyndal Walton Roanoke, VA

Our beach booking was easy. Received multiple emails, with all the important information and provided a contact locally for any concerns.

8 months ago

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Brian Huntingtown, MD

Booking was easily done online. I received confirmation and check in instructional emails. Would definitely recommend.

8 months ago

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Mjbreezy

Great booking experience! The booking process was super simple. Great for a mom or dad trying to juggle planning a family vacation.

8 months ago

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Dadrian Russell Minneapolis, MN

This was my first time booking anything like this and Evolve made the process so easy and eliminates the doubt and worry.

8 months ago

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Morgan Fritz East Bernard, TX

Great site to book through! Have used them twice and will use them for all future vacation rentals. Great communication and great deals.

8 months ago

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Gail Pennell Sparks, NV

Evolve is a newer vacation rental company. Our experience with them has been very easy and will definitely be renting through them again.

8 months ago

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Melina Murphy

The most seamless check-in and booking experience I've had yet. Evolve sent clear check-in instructions and I had 0 issues.

8 months ago

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Amanda Kershner Strafford, MO

Loved our stay!!!! Would use Evolve again for my vacation rental needs. Through Evolve I liked that I only had to pay half upfront and the other half right before check in.

8 months ago Edited July 25, 2023

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White Crow Ranch SLV Fort Garland,CO Denver, CO

Management nightmare. Save yourself the time and mo ey by listing your property yourself. You will have better quality control over the guest. You have to do all the on the ground work with Evolve and they take a fat cut for "listing " your property. O had guest bring dogs and lie about it, walls where scratched mud in every crack and crevice. Had a shower pan busted and even had guest poach and dress a deer on our property. I had zero ways of taking action against people when they violated the basic rules. There seems to be a party class when they rent through Evolve. Save your time.and money. List it yourself. And they refused our Management fee return because we lapsed over the 210 days while waiting for an insurance claim after a guest damaged the place.

1 year ago

Reply from Evolve Vacation Rental

Hi there - we're disappointed to hear that this was your experience. We understand our services do not meet the needs of all homeowners and do appreciate your feedback regarding your concerns. We will be sharing your review with our team internally for further discussion. If you have any out standing damage claims that you are still seeking resolution for, please feel free to reach out to us at 877.818.1014 or on any of our social media channels and we are more than happy to look further into the cases. Thank you again for taking the time to let us know your frustrations - we wish you the very best in the future of your vacation rental.

Mar. 23rd, 2023

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T M Morristown, TN

Would never recommend. We stayed at an Evolve rental in Banner Elk NC on Jan 5-8 for a family ski trip. The house was dirty (hot tub had soap scum and a ring of dirt all the way around, inside the stove was dirty and the front glass had water marks all the way down, the master shower and toilet was Maseru. The shower curtain was damp and moldy. We found patio furniture in our bedroom. The fireplaces didn’t work and the hot water didn’t last long enough to cover the jets in the tub.) the lost goes on.. however we contacted VRBO and the property manager with no response from vrbo and the manager said she would contact the owner m. We still have had no response to our issues. We will never use the company again and for sure will never recommend anyone use them.

1 year ago

Reply from Evolve Vacation Rental

Hi there - thank you for taking the time to share your feedback with us here. We're saddened to hear of the cleanliness issues you experienced as we know this is not what you were expecting, and we can assure you it is not the experience we aim to provide for our guests. Additionally, we are concerned upon learning of the delay in response you experienced when reaching out about your frustrations. We had sent a request for more information via your review on Trustpilot so that we could take a closer look at the issue, but unfortunately did not hear back from you. We hope that you have since been connected with our team to discuss a resolution, and invite you to reach out to us directly on any of our social media networks if there is anything we can do to further assist you.

Feb. 15th, 2023