Evolve Vacation Rental
4.7
4.7
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Michael Warren Denver, CO
Most dishonest company I have ever encountered. I was a homeowner that listed my property with Evolve and after the Coronavirus hit, and I had multiple cancellations, and in response they took their booking fees out of my account anyway without my permission, despite the bookings being cancelled and I received no funds. So far they have stolen $1200 before I could catch them and they stated their fees are mandatory but recieving my funds is not. They are now trying to circumvent the Airbnb relief funds owed to me (25% reimbursement of Total from cancellations) and steal those before I get them!! Thieves!!! I have contacted the police and a lawyer but all the courts are closed. So, now I had to close my bank account of 25 years, re-open a new one, costing me countless hours to re-establish my connections.
Even before this pandemic hit, that they are leveraging to steal and lie to their customers, their performance was lackluster at best, and I had the worst experience with low-brow tenets from their service. Total garbage company and totally shady people and businesses model. STAY AWAY!
4 years ago
Tom Cincinnati, OH
They are an awful company to deal with for the guest. We rented a cabin long before the covid-19 pandemic, but the rental happened to fall right as it was ramping up in late March. They proactively sent an email stating they would refund our trip and we could book our trip at a later date. My wife and I were ecstatic at their proactive approach but it went downhill quick. We waited weeks for the refund and reached out several times via phone an email without a response. When we finally heard from someone, they tried to pull the refund off the table and only offer a future credit for a stay with a bunch of stipulations. We responded this wasn't acceptable and that's the last we heard. Tired of dealing with them, having plenty of proof they canceled on us, and offered the refund, I went to my credit card company to dispute it for my money. Absolutely terrible of this company to represent the home owners in this fashion and put their guests through this especially during these traumatic times. I won't ever stay at an Evolve represented property again and will encourage everyone else to proceed with caution. Their actions in this time of neighborly unity & love are heartless.
4 years ago
Jason Cline North Las Vegas, NV
On March 24 I purchased a vacation rental in Duck Creek, Ut. A day later Evolve vacation retals confirmed my payment. My vacation was set for April 4th-April 6th. Excited to get out of town with my wife and dog we waited for the weekend. Duck Creek, UT is in the mountains, with heavy snow, a roads that can require 4 wheel drive and during the start of april, it can get below freezing easily. During the wait Evolve confirmed my stay as well as VRBO the website advertising the rentals. On the day to travel to our cabin, both Evolve and VRBO confirmed "today is the day for your stay!"
I live in Las Vegas, loaded my truck and headed to Duck Creek, UT, about 3.5 hour travel. Once i got clise to our destination I noticed about 2 feet of snow around the cabins. Getting closer to the address of the rental, i noticed i went past it, but there is no driveway. Now I start to realize that the driveway has not been plowed out to my rental. Its, 4:30 pm (checkin is 3:00 pm) and im in the Mountains. I call the groundskeeper and ask why the driveway has not been plowed out, or showel out? The groundskeeper said the owners were supposed to have called me weeks ago to let me know that OUR TRIP HAS BEEN CANCELLED! In complete frustration and disbelief I asked the groundskeeper if they could contact the owner and she said she would call me back. After about 5 minutes she called back and said a evolve representative would call me back. She gave me the number just in case. After about 15 minutes, no call so I called them. After being put on hold for 5 minutes, i talked to customer service. They said that they were very sorry and would refund my money and told me there were some places I could rent same day. I asked if the places they had were going to be ready tonight and she said that the places were owned by airbnb. I said so "you cant do anything for me?" She said no and they were sorry. I said to her "I guess im on my own."
So, temperatures were dropping to freezing and I had no place to stay, no place to cook food or sleep. Apparently Evolve will leave you to die because of the complete incompetence, unprofessionalism, neglect, and ignorance. I will never use this rental agency and gighly reccomend you dont either, cause they will leave you to the wolves
4 years ago
Rachel Roll Woburn, MA
Can I give 0 stars? OMG, I am so sorry that I signed up as a homeowner with Evolve Vacation Rentals. My area has a travel restriction and ban on short-term rentals due to Covid-19. I have 2 rentals booked within the time that is currently under the ban. I want these folks to get their money back. I have requested cancellation and refund through the booking site over a week ago, and over several phone calls. Initially I was told that they would only get a credit for a future booking. That's when I cancelled my contract with Evolve. Then I was told that they can get a refund. However, my booking site still shows these as active bookings and my renters are getting their "Here's you upcoming trip" emails. Another call this morning and I'm told that some "may" get a refund. There is 1 person that will make this decision for all of the cancellations. WHAT??? These people have lost paychecks, and you are holding their money. GIVE IT BACK!!! They have my area listed on their website as having a travel restriction, so that's not news to them. I don't remember the exact words spoken to me this morning, but it was something like "If we give refunds to everyone the company will suffer". Well what about those people who can't pay their bills because you have their money for a trip that is against the law for them to take? I will persist until my renters get their full refund.
4 years ago
Mitchell Hipp , FL
Horrible customer service and watch out for your payments- They will not refund even for the Pandemic- The owner does not get paid and they keep your deposit and paid in full amount and force you to go through them to book something in the future even if you do not want to. At times when companies are coming together during COVID 19 Evolve is the example what is not American. My two elderly guests are being forced not to come and the state has shut down rentals and Evolve STILL WILL NOT REFUND THEM- I as the owner want them to be refunded but they refuse. Short term poor business and not a business I would recommend. They should be ashamed of themselves.
4 years ago
AMama Lethbridge, AB
I actually can’t believe it is legal for this company to continue to rip people off and keep their money. I too have paid for a rental that I am unable to travel to and have been trying to call for three weeks to cancel and receive a refund. No call backs and after 30 minutes they disconnect calls. They were originally giving refunds until April 1st and then changed the policy. They also changed their policy that now states they will not refund even if its a government mandate or a natural disaster. I am not able to take a credit because our event has been cancelled so there is no need to travel to the area. I spoke to the owner who said he would be willing to cancel but it still doesn’t sound like they will refund. They are offering refunds from some booking companies like Airbnb and booking.com. VRBO has told them to give refunds and they are still not abiding to them. I hope there is a law suit against these crooks.
4 years ago
Wendy Falanga Mastic Beach, NY
I wish I could give them NEG -10 stars!! Horrible!! Do NOT use them ever! They do NOT give a crap about people during this coronavirus outbreak my family and I were supposed to travel from NY-FL (we live in NY the epicenter) for my sons first vacation he spent most of his young life in the ICU and was finally healthy enough to travel. During the outbreak a family member became ill and we were quarantined. I contacted evolve and they offered me a refund which I accepted. I waited weeks and finally emailed them again and was told to be fair to the home owners and due to the high demand of refunds only credits would be given! When I explained that I had been out of work and needed the money to get extra medications for my son they refused to respond! I’m out thousands of dollars and they only care about the homeowners making money on their vacation homes while the rest of us are struggling through this pandemic did I mention my husband is a fireman and I am an essential health care worker? Air B& B is giving full refunds while Evolve wants you to break the law!!’ We volunteered soon after our quarantine was over and will continue to do so until this pandemic is over People need to be take care of people right now and the true concerns of this company are very clear! this company does NOT GIVE A CRAP about people so DONT give them your money PLEASE!!!
Thanks for reading .
Best regards and Stay safe
4 years ago
Darlene Dunn Morgantown, WV
Booked through VRBO for a vacation rental that was managed by EVOLVE, since March 17th I have been inquiring as to how to proceed with COVID-19 restrictions. I have left 3 voice mail messages within the 72 hour time frame, not one call back. First email communication suggested a refund would be allowed, second said, I was misinformed but would give me a credit and how to proceed through the website. Provided the information through the EVOLVE website as requested and continued to receive "email instructions on how to check in". Called again, emailed again, communicated through website again. Their email instructs to cancel through the website but I do not have that option on my reservation. I am a frequent traveler and utilize all websites, if EVOLVE is ever the property manager again, I will not confirm my reservation.. VERY POOR CLIENT RESPONSE Regardless of the current situation, I have been extremely patient and have not had any response that satisfies my need for a credit.
4 years ago
Tabatha Blalock Alexandria, VA
Terrible Customer Service! Evolve will not answer phone calls or respond to website inquires. I was on hold for over an hour and then they hung up on me. Evolve sent out an email telling customers they will issue refunds in response to COVID19. Customer's attempted to call and submit website inquires, as requested in the email, to receive the refund; however, Evolve did not answer or respond. A day later Evolve sent out an email saying they will not give refunds and will only issue credits to be used within the year. Once again customers are attempting to call and submit website inquires, as requested in the email, to receive the credits; however, Evolve is still not answering or responding.
4 years ago
Reply from Evolve Vacation Rental
Hi Tabatha, we so sorry for the frustration. We see that you were able to work everything out with Shadee-Llyn, but if there's anything we can do to help in the future, please don't hesitate to reach out.
Mar. 23rd, 2020
Ashley g San Antonio, TX
I booked a property in Breckenridge on 3/6/20 and paid $511.91 as a deposit and was supposed to pay the remaining balance of $815.86 on 3/18/20. I have been keeping up with Breckenridge news and I see that many things are closing and that they have a couple of cases of the virus there and are recommending no one go to Summit county “unless absolutely necessary” also as of 3/19 all hotels, motels, timeshares, and lodges are to be closed. I emailed Evolve a couple of times expressing my concerns and to see if I could cancel my booking. I got no response. After calling them multiple times for 3 days I was FINALLY able to get in contact with someone. The rep told me she would cancel my booking and that I would get a confirmation email stating it was cancelled and that I would be able to use my deposit at a later date which I didn’t. I actually got an email this morning that my trip was cancelled because I didn’t pay the remaining balance deposit, which the rep told me not to worry about. I don’t think it’s fair that I can’t get a refund or partial refund. My trip was more that 30 days away when I got in contact with them about canceling and I would definitely not be canceling if it wasn’t for COVID19. I know that when booking it states that there is no refunds after 24 hours of the booking but I think under these circumstances it shouldn’t apply. That is very unfair.
4 years ago
Reply from Evolve Vacation Rental
Hi Ashley, we're so sorry for the frustration this has caused and would really like to dig into this further. We've just sent you a private message if you're able to respond with your reservation number. Currently, we would be happy to help with offering you a future booking credit that you can use with us to travel up to two years down the line.
Mar. 23rd, 2020
Colleen Wake Forest, NC
I booked a vacation rental through Evolve for an upcoming volleyball tournament in Tennessee. Since the booking, the volleyball tournament in Tennessee was cancelled due to the Corona Virus. Unfortunately, my state like so many others have closed schools, sports facilities, restaurants, etc... The school my child attends has 2 cases of the virus. We are under self quarantine at this time. Evolve has not answered my email and their phone lines are busy. As this country goes through this difficult time, I would think Evolve would be responsive to their customers and make concessions for such a terrible situation.
4 years ago
Reply from Evolve Vacation Rental
Hi Colleen, we're so sorry for the delay in getting back to you. As we're sure you can imagine, our teams are receiving an extremely high volume of requests right now and are working around the clock to help. If you haven't already done so, please feel free to submit a request in your guest account to amend your trip, and we would be more than happy to help you reschedule your trip or offer you a booking credit to use up to two years down the line. While we can't share a URL in our response, you can find instructions on how to do this by clicking the alert on the homepage of our website. Thanks so much for your patience.
Mar. 23rd, 2020
nicole powell Brentwood, CA
I would like to start by saying communication with this company is awful. I found out that the house I was renting to stay in close to my wedding venue is up for sale. Instead of informing me, I had to call them! They were shocked that I knew the house was for sale. I spoke to two representatives one I didn't get the name of and the second was Rachel who was going to look into the "house actually being for sale." I gave them time, over a week! Rachel told me that if the house was indeed for sale I would get a FULL REFUND.
The email I got from Erin is SHOCKING. No refund, I can't cancel unless I want to lose the close to $500 I already put down. Now I can't even get anyone on the line. WILL NEVER USE THIS COMPANY AGAIN!
4 years ago
Reply from Evolve Vacation Rental
Hi Nicole, we're sorry for the frustration this has caused. We can see that you were able to cancel your booking and that we were able to refund your deposit. If there's anything we can do to help in the future, please do not hesitate to reach out.
Mar. 23rd, 2020
Gail Dutton Eagle, ID
I booked a property listed on VRBO. I used a virtual card for payment. The card info was forwarded to Evolve who is the property manager and it was denied. It is only good for VRBO. I use virtual cards to minimize exposure of my actual card number. Anyway, I couldn't get help on the Evolve website. It never loaded. The agent I eventually reached on the phone said the website is "finicky." After six attempts at their website I got in and was unable to make a payment. I put in my card info and there was no confirmation it was accepted. Then there was no way on the site for me to make payment. Finally, I called Evolve. I was on hold for 35 minutes the gave up. On the second call I was on hold for only 15 minutes. I went through three agents to make payment over the phone. At one point in the conversation, a supervising agent suggested I cancel my booking a find another property to book. I would be deeply concerned if I were the property owner.
The sad part is that I am a vacation property owner of 10+ years. I am always looking for a way to improve my operations. I would not recommend that an owner use Evolve's service because of the way they treat customers.
4 years ago
Reply from Evolve Vacation Rental
Hi Gail, thank you for taking the time to share your feedback. Zahra from our team has attempted to reach out to you to dig into this further. Please return her call when you can - 720.961.9636.
Feb. 19th, 2020
Evelyn solano Washington, DC
I stayed at a home in San Antonio, TX. We had issues getting inside the home because the keyless entry pad didn’t work. It took an hour to get a hold of the contact host, Alexandra V. When we got inside the home the sinks in the bathroom weren’t clean, trash was left behind in the trash can (tampon) and we found notes from previous guest saying the dryer wasn’t working. I brought up issues to the contact host as they came up, she offered to discount a cleaning fee and that she’d follow up. She never did, I contacted Evolve and pretty much was told that Alexandra denied all the issues I brought up to her, the picture I had of trash being left behind wasn’t enough and the owner denied to further assist me. Do not book any stays with Evolve. Poor customer service. Clearly customer satisfaction is not important or a priority. I was basically called a liar when I had proof but I got brushed off.
4 years ago
Reply from Evolve Vacation Rental
Hi Evelyn, thanks for taking the time to leave your review. We're very sorry to hear you had a frustrating experience during your stay. We see that Harvill was able to connect with you to dig into your feedback further. We truly value the information our guests provide, as it allows us to continue improving, so we very much appreciate you taking the time to speak with her. If there are any questions we can answer in the future, please let us know and we'll be happy to help.
Feb. 13th, 2020
Laura Petaluma, CA
We had to do some troubleshooting And adjusting with hour property listing website listing and The evolve staff worked quickly to resolve the issue and were so helpful !
4 years ago
Nancy Artinyan Pleasanton, CA
The worst!!! I made a reservation for a property on Home Away, and cancelled the reservation within less than 24 hours...they would not refund any of my money. I tried to cancel the charge on my credit card, and they credited my account, but Evolve Vacation Rental denied the refund. I used Home Away to reserve the rental, and in their policy, it gives the renter plenty of time to cancel with all or at least a partial refund. I cancelled in less thank 24 hours...thinking that since I was booking on the site of Home Away, the terms for cancellation should be the same as VRBO and Home Away. Shame on VRBO and Home Away for not backing me, when their cancellation policy is fair, and allowing a company like Evolve to post properties on their site. If you do your research, you will rent through anyone else...a fair company or organization. Evolve Vacation Rental are crooks...simple as that.
Nancy Artinyan
4 years ago
Reply from Evolve Vacation Rental
Hi Nancy, we're so sorry to hear you were unhappy with our cancellation policy. We do offer a 48-hour grace period on every reservation, but our records show that you canceled your trip two weeks after booking. If you have any documentation that shows otherwise, please don't hesitate to reach out - 877.818.1014.
Jan. 13th, 2020
Jennifer Bagan Denver, CO
I was pleased with how easy the process to rent the house in Breckenridge was and I appreciated the communication emails from evolve. Evolve is very efficient!
4 years ago
Mark Lewis Bastrop, TX
The place we stayed at was nice. When we arrived there were dirty dishes in the dishwasher. Also, when we raised up the lounge chairs there was dirt, trash and an unused diaper underneath. I don't think their house cleaner was doing a good job.
4 years ago
kathleen Moeller Joliet, IL
I would not go through Evolve again
Because the damage protection deposit will not be returned , no matter if damages are done or not. I was not aware of this until I contacted Evolve to ask when we would get our deposit back. Rental agreement clearly stated it would be returned.
4 years ago
Reply from Evolve Vacation Rental
Hi Kathleen, I'm very sorry to hear there was some confusion here. I see that you and Rose were able to connect, and that she was able to explain why we choose to use a non-refundable damage protection fee in lieu of a security deposit. Please don't hesitate to reach out if you have any questions in the future - we'll be happy to help.
Nov. 21st, 2019
Jane Johnson Chatsworth, CA
Super easy process to rent a fabulous home. Fast, efficient, friendly and professional. Questions were answered immediately and changes were handled with no issues.
4 years ago
Carl van der Merwe Greeneville, TN
I only give them a 1 star because there is no lower rating. We are on a week vacation and we found the property through VRBO. They advertised the unit having a washer and dryer, but arriving here the unit did not have a washer and dryer - there is a community washer and dryer available on a different floor. We were specifically looking for a unit with a washer and dryer, and among the amenities it was grouped in the list "air conditioning; heating; linens provided; washing machine; clothes dryer..". Surely this means it is in the unit! When talking to the Evolve customer service representative, he was rude and sarcastic and stated that this is how they advertise their units. Look out for their misstating of facts - your unit may or may not come with what it was advertised!
4 years ago
Reply from Evolve Vacation Rental
Hi, Carl - We're terribly sorry to hear our listing was unclear and that you had an unpleasant experience speaking with one of our representatives. Our Customer Experience Manager, Matt, has been trying to contact you directly to get a better understanding of the situation and apologize. He can be reached at 720.223.6367 and we hope you're able to connect with him soon. Best - The Evolve Team
Oct. 23rd, 2019
Michele Dougherty Calabasas, CA
Evolve advertised to us & contacted us so we would consider using them for our rental properties. We had several phone calls, and long email discussions getting clarity on how they work, reviewing our various listings, price structures and best ways for us transition some or all of our listings to them. After MANY labor intensive hours, we agreed to sign up 1 of our 4 listings with them- which was our listings of our guest house along with our “happiness bus”. they scheduled a photo shoot of our listing. We staged & prepared for the shoot, which was the day after a wedding on site, but Evolve never showed up and didn’t call. When we called our account rep (Eli), to see what the delay was, we were informed that because partner of our combo listing is the “happiness bus”, they wouldn’t be able to manage our listings. They had all of this info on our bus, guest house, main house & beach house for 2 months in advance. We’re already listed everywhere. We prepped for them, and they just DIDN’T show!? No call. Just a total disregard & disrespect for our time. It cost me about $300 to pay my staff to get then info they needed & prep for the photo shoot. They didn’t even call to say “could we just list your guest house or main house?” Just total NO SHOW and a half baked “sorry we don’t list mobile vechiles”, 2 months later. This must be a blessing in disguise, because for them not to realize part of this listing included the happiness bus, means they didn’t pay attention AT ALL, and clearly don’t care that they wasted my team’s time and my money. SHAME ON YOU EVOLVE.
4 years ago
Reply from Evolve Vacation Rental
Hi, Michele - Thank you for taking the time to leave us a review. We are terribly sorry to hear about this experience and lack of communication. Our team is currently reviewing the situation and will be in touch as soon as we have more information. Thanks - The Evolve Team
Sep. 16th, 2019
Maria Corpuz Spring, TX
Easy to book and very responsive to messages. Every time I’m searching for a rental house , if I see evolve as management property I’ll book the property at once.
4 years ago
Anna Winder, GA
The Evolve Vacation rental customer service was excellent and professional. I would feel very confident renting one of their vacation properties again!
4 years ago
Jared Lehi, UT
I booked this property because it was minutes away from the town my mother lives. She is 80 and in poor health so we planned a barbeque with her and the kids for perhaps the last time. I was held hostage on the 4th of July being told no guest were allowed without extra event insurance (We had about 15 people in a giant grassy area of a large cabin). I find that to be absurd. The man from Evolve said unless I paid him 700 only my 7 registered guests could be on the property. I reluctantly paid him to continue the purpose of our trip. The property was great but this company is not.
4 years ago
Reply from Evolve Vacation Rental
Hi, Jared - We are so sorry to hear you about the inconvenience you experienced with your event. We would like to put you in touch with our Customer Resolutions Team as soon as possible, however, we are having trouble locating your reservation based on the name provided. At your earliest convenience, could you please contact our Customer Resolutions Manager, Brittney, at 720.305.9274 or ? Thanks - The Evolve Team
Aug. 6th, 2019
R. Barrett Alpharetta, GA
I am a property owner but am basing this review on my experience as a traveler. After my experience as a traveler, I would not even think of listing my property with them. They did not communicate with me after booking my reservation on VRBO and when they did, it was pay the dog deposit within 24 hours or we are not approving your reservation (although supposedly it was a confirmed reservation with VRBO). When I complained, the sales person told me it was their policy. It is a policy to leave rude voice messages?
4 years ago
Reply from Evolve Vacation Rental
Hello - We are sorry to hear you had a less than pleasant booking experience with us. It sounds like we fell short in our goal of delivering world-class customer service and we would like to put you in touch with our Guest Experience Team as soon as possible. Unfortunately, we are having trouble locating your contact information based on the name provided. When you have a moment, could you please contact our Guest Experience Manager, Zahra, by phone at 720.961.9636 or email at ? Thanks - The Evolve Team
Jul. 26th, 2019
Karla Floyd McAllen, TX
My perspective is from that of a traveler. Evolve protects the host. It is owned by a lawyer and you can tell. I'm sure their terms are iron clad. If you are a traveler and have booked an unsatisfactory property, don't even bother calling them. They are just an extra layer - go directly to VRBO or Airbnb. Do not make alternate arrangements without the guidance of Airbnb and think that things will get "settled up" afterward. I thought they were actively trying to resolve my issue and the extra layer just dragged it out longer. It also seems like Evolve encourages things that are off-putting. For example, a $500 fine if you don't park in the right place (even though it isn't evident where the "right" place is). A more appropriate tactic would be signage and proper lighting so you can actually see where to park! Everything is inventoried and you're billed for what's missing. You have a laundry list of things to do before checkout and pay a high cleaning fee. There are plenty of rules of engagement and lots of fines involved, seemingly, and makes it feel adversarial. It is a turn-off. Evolve does not represent the essence of Airbnb - travel like a local.
4 years ago
Reply from Evolve Vacation Rental
Hi, Karla - We are sorry to hear you didn't have a pleasant experience with us. It doesn't appear that you received any additional charges during your stay, but we appreciate you bringing it to our attention that some of the house rules seemed unclear. We will certainly take your feedback into consideration to ensure everything is clear for future guests. Best - The Evolve Team
Jun. 27th, 2019
Aaron Boerne, TX
This company was AWFUL to work with. We rented a condo owned by Evolve in Corpus Christi over Memorial Day weekend through Airbnb. The condo had a kitchen in it. When we got there, I opened the cupboards and there was mouse poop everywhere. Not a few droppings, but tons. I took pictures of everything. I contacted the cleaning lady and she came over (almost right away) to clean it. She wiped down the upper cupboards and put the dishes in the dishwasher. She said the condo next door had been remodeled and had driven the mice over our condo.
When she left I went back to inspect and there were still mouse droppings in the coffee carafe, the lower cupboards, and on the floor. There's no way I was going to eat in this place, so we went out to restaurants the whole time. Anyhow, so I wrote to Evolve first and they said, "Things can happen between stays," and offered nothing else. Granted, things do happen, but that doesn't mean we should have to sleep amongst mouse poop.
The rest of the condo was nasty, with a torn couch that was too dirty to sit on. I put a sheet over it so we could sit down. There was also a 4" Icebreaker gum sticker on the sliding glass door. The place was just gross.
I elevated the issue to Airbnb, who offered to return our cleaning deposit. Not enough reparation, but at least they did something.
I wrote a one-star review to Evolve, which they published. They said, "the cleaner found no evidence of mouse droppings, but cleaned up the coffee grounds you had concerns about." Wow. I'm almost 40 years old, I know what mouse poop looks like, and the cleaning lady admitted it was mouse poop as she was cleaning. It was one last slap in the face.
This company is insanely unethical slumlords and are trying to pass themselves off as something different.
4 years ago
Reply from Evolve Vacation Rental
Hi, Aaron - Thanks for taking the time to bring this situation to our attention. We, of course, are extremely sorry for what you experienced and are taking this review very seriously. Our Customer Resolutions Manager, Brittney, has contacted you directly to learn more about your stay. At your earliest convenience, can you please return her call so we can work towards a resolution? Thanks - The Evolve Team
Jul. 1st, 2019
Ben Hardin Lakeland, FL
We attempted to rent a home for 10 people at 189 Ross estates on Watts Bar Lake near Kingston TN. What a nightmare. The owner was obnoxious and contacted my wife numerous times. She said the home was remodeled and complete except for new appliances. She called while we were on the way and said the cleaning service was behind. We showed up in the middle of nowhere with groceries. There was no cleaning crew. The home was under construction. No kitchen cabinets, furniture upside down, carpet missing, no baseboards, construction tools and debris throughout. The home would not have been ready for a week. I will never again consider a home with Evolve or VRBO.
4 years ago
Reply from Evolve Vacation Rental
Hi, Ben - We are so sorry to hear you had an unpleasant experience and want to see what we can do to make things right. Our Customer Resolutions manager, Brittney, has contacted your party directly to learn more about your situation and is looking forward to hearing from you. Please let us know if you have any questions. Best - The Evolve Team
May. 17th, 2019
Kyle North Highlands, CA
So far the experience has been horrible. I booked a house in Idaho back in November 2018 to stay in with 2 other families from June 27-July 6th thinking we could stay through the 4th of July. The other families decided they can only stay until the 2nd so I contacted this company to let them know I need to change the dates to leave on the 2nd and not the 6th. I am doing this 6 months ahead of time and they are trying to charge me $1,080 because of changing the dates. I book homes all the time through VRBO and this home was booked through VRBO as well but I guess it is managed through this company who rips you off if you try to change your dates. I totally understand if I waited a couple weeks before or even a couple months before and now they couldn't rent it but 6 months before is crazy!! Beware if you book a house and this company is the property managers and read the fine print on not being able to change your dates even 6 months out.
5 years ago
Reply from Evolve Vacation Rental
We very sorry for the confusion regarding our cancellation policy and appreciate you taking the time to bring this to our attention. We're unable to find you in our system based on the name you've used here, but we'd love to see if we can help. If you have a moment, could you please contact our Traveler Support Manager, Alex at 720-549-6824? Thanks again for your feedback. Best - The Evolve Team
Jan. 15th, 2019
Lee Douglas Cordova, TN
My family stayed at 3650 Wilderness Mountain Rd in Sevierville TN for the Holidays. We arrived on Friday 12/21/18. Please see below the issues we encountered. Very disappointed in Property Sense and Evolve
We contacted Evolve and we didn’t get any assistance after advising the issues we were having with Property Sense. We have sent an email after leaving the property and there has been no response from Evolve nor Property Sense. This was a horrible experience.
* There are two small garbage cans outside and they were already full
* The refrigerator is missing a shelf
* The refrigerator has several shelves that are broken and need replacing
* Utensils such as tongs are rusty
* Place was infested with ladybugs
* Saturday night; 12/22/18 water went off about 10:00p
* Water is supplied by a well and had to be restarted
* There is no 24 hour help for emergencies
* We called and got the answering service that stated it would be the next morning for help
* We were without water for 16 hours
* When water came back on, it was brown
* Water was brown for another 16 hours
* Water started coming out clear and we washed whites that turned brown
* Morning Answering service lady was very rude
* We were advised the owners of the property had never put a filter in the water tank
* Water filters had to be installed to clear the water up
* We spent a lot of money on water to cook and bathe with
* There is no sense of urgency with this company for emergencies
* The TVs are all set to change to a cartoon station after watching for a few minutes
* Both Maitenenance men were very nice
* No apology for our inconvenience
* Hot tube didn’t work
* Dryer has a loud squeaky sound when in use
* Micro Wave barely worked
* Furniture was dirty and outdated
* Carpets need cleaning
* Smoke detectors were hanging from the ceiling
* Shower steam set off all the smoke detectors that were working
5 years ago
Reply from Evolve Vacation Rental
Hi, Lee. We are very sorry to hear about the inconveniences you experienced during your stay and appreciate you taking the time to leave us a review. A Customer Resolutions Manager has contacted you via email to offer our sincerest apologies and work towards a resolution. Again, thanks for making us aware of the situation. We look forward to hearing from you soon. - The Evolve Team
Jan. 10th, 2019
Wendy Bauman Oakland, CA
This is the worst company of thieves. they owe us $1000!!!! We rented through them and then found out that a house that sleeps 10 had no table or chairs. it was a 60th birthday celebration and we had to cancel because there was no way this group of older folks could all sit around on the floor with their plates in their laps. it was never meant to be a picnic party. the interior of the home was very nice but the exterior was completely disgusting. It was billed as lovely, on the lake and totally appropriate to sit outside and enjoy the scenery! Not possible...it was hideous outside. don't ever rent through these people because they have no integrity or customer service. And, be careful because they're all over airbnb and vrbo but they make you rent through them so there is not recourse. Buyer beware!!!
5 years ago
Reply from Evolve Vacation Rental
Wendy, we are so sorry to hear about this situation and apologize for the inconveniences you and your family experienced. It sounds our team has reached out to learn more about your experience and we hope you are happy with the resolution that was reached. Thank you for bringing this to our attention so we can not only address your needs but be sure no other travelers have this same experience. Best - The Evolve Team
Dec. 18th, 2018
Sheela Mudan Tampa, FL
I have had great service whenever I have had questions especially today. Luke B took his time to help me with my questions and setting up the calendar. He was very patient and helpful.
5 years ago
Debbie Walley Alexandria, LA
Evolve was a great experience. My second with them. No surprises. Can reach someone by phone if need be and will certainly continue to use them in the future.
5 years ago
Kristin Ruby Sun Prairie, WI
Booking was a snap, communication leading up to and after the trip was wonderful. We would definitely book with any of their properties in the future.
5 years ago
Pamela T Evans Lithia, FL
The photos and description of their properties aren't always what they seem..I rented a vacation home that apparently was in an historical area of town..Evolve failed to mention that it was in a sketchy area to begin with..Sad part was I called Evolve before booking to make sure the home was in a safe neighborhood cause I was unable to see the surroundings. They assured me that it was and that they sent out their own representatives to ensure the safety of those booking..So I booked it when I arrived, it was in fact the ghetto..Homes beside the house and around the house were in shambles some were even boarded up and some homes had broken out windows..The home they rented to us, looked to be remodeled in the photos but when we arrived, electrical outlets weren't staying in the walls, the old wooden home was missing smoke detectors, dirt and particles were all over the front porch and the house was not very clean.. When we contacted the manager of the property he told us there were no trash cans because they were being stolen so he told us to leave our trash bags on the back porch.. What a huge disappointment..My family felt so unsafe there that we left immediately tried over and over to contact Evolve and left 3 messages with no returned call. We ended up at a hotel and the next day we called Evolve again..This time we told them what happened, even provided photos of all this and the owner and Evolve refused to refund or give us anything for this. Now waiting on my credit card company dispute to see if they can come up with a resolution for us.. I will never trust nor use Evolve because they are unethical and do not practice safety for their clients.
5 years ago
Reply from Evolve Vacation Rental
Hi, Pamela - Thank you for making us aware of this situation. We’re so sorry for the troubles you faced upon arriving at the property. We strive to ensure all of our homes are Safe, Clean, Guest Ready and As Advertised, and we definitely fell short in this case. It looks like our Customer Experience Team has been in touch with you to work towards a resolution. Additionally, we are currently in the process of reviewing the property to determine if it’s a viable fit for our network. Thank you again for your valuable feedback as it helps us create a safer and more successful network. Best - The Evolve Team
Aug. 14th, 2018
JW Boise, ID
I paid $414.00 for a 2-night stay at a property to have access to a private pool. Upon arrival the pool was green from algae. Further research indicated it is unwise and unsafe to swim in pools that are green due to algae. Unable to use pool until the next day. Spoke to Owner who deferred us to Evolve Vacation Network. Given it was a health safety issue we were unable to use the pool on our first night. Ask for some form of discount. Evolve did not resolve this issue but rather contacted the Owner who confirmed algae issue with pool but refused to give a discount. Property was at a high rate and yet access to advertised pool was not available. Evolve took 20-days to respond and did not advocate for a discount for me the customer. No fail safe provided should property be misadvertised or unsafe. Customer is still on the line for the full payment. BAD BUSINESS!!!!!
5 years ago
Reply from Evolve Vacation Rental
Hi, Joelene. Thank you for bringing this issue to our attention. We're so sorry for the issues you experienced and we're glad to hear you were able to connect with our Customer Experience team regarding a resolution. Safety is our top priority and we've reached out to the homeowner to reinforce the importance of keeping their pool clean and accessible. Thanks again for your time and feedback. Best - The Evolve Team
Aug. 13th, 2018
Lauren H. Andrews Sharon, MA
We loved this condo and location. It is a lovely spot close to NConway and close to Mount Washington so I highly recommend it to you all as it is a great balance. Clean, simple and open. We had such a great vacation!
5 years ago
Jessica Heitman Redmond, OR
In the advertisement for the rental location insurance option, coverages were listed by Evolve as two things: illness, and damages. They should’ve listed “natural disaster.” Two families are now out $700+ dollars because I did not opt to purchase the “illness, damages” plan. In fact, a 5,000 acre wildfire roars 15 miles from this rental location. As my sister, (the other family taking a hefty loss) put it, “would you take YOUR children near this place?” The roads she would take to the property location are even closed! The poor town is covered in a blanket of smoke!
If the property owner or this vacation rental company were ethical, they would mention the very real risk of natural disaster when deciding whether or not to purchase the insurance option that would cover cancellation.
The agent I was unfortunate enough to speak to at Evolve thought the complaint I outlined above was laughable, but I say that when deciding whether or not to purchase insurance for cancellation reasons, natural disaster is not implicit and needs to be listed in the advertisement wording. She said to me that, “natural disasters happen everywhere. People don’t avoid vacationing at locations with a history of natural disasters,” but I disagree. I mentioned that I don’t vacation in Tornado Allley, Florida, Etc. She said “nobody vacations in Tornado Alley.” I guess she’s never watched Storm Chasers on The Weather Channel.
This particular bright, sunny location in CA is ALWAYS at HIGH risk for wildfire. Shasta Co. has been having deadly fires for years, as it turns out.
Evolve is absolutely awful for their poorly worded insurance advertisement, unwillingness to even partially refund or work with people who are out hundreds of dollars, and know-it-all agents who spend more time mocking your complaint and offering the “above my paygrade” remark than actually doing anything to help. I’ll never rent through Evolve again.
It does not help to deal with people who live in Denver when expecting understanding about situations that are happening on the west coast.
5 years ago
Reply from Evolve Vacation Rental
Hi, Jessica - Thank you for taking the time to bring this issue to our attention. We deeply apologize for the inconveniences you endured during this booking cancellation. It sounds like our Director of Customer Experience was able to get in touch with you to discuss these issues. We are delighted to hear you came to a resolution and hope to work with you again soon! Best - The Evolve Team
Jul. 30th, 2018
Javier Martinez, Nashville, TN
Very easy to book a place, great properties, and awesome organization. We enjoy our time in the property and no problems at all. Great Company!!!
Javier
5 years ago
Jessica Reno, NV
Evelove was wonderful, the landlord however was not. I did not appreciate him contacting me personally. I felt like he was watching me some how. The hot tub was a filthy mess
5 years ago
JN and KW Enterprises, LLC Modesto, CA
Evolve Vacation has always been professional and willing to assist with any questions or needs I have. They are trained to please and I am grateful for their input.
5 years ago
Jennifer Brown Ocean Springs, MS
Horrible customer service. Rude and not helpful at all. Would not help me out with getting a refund after I did not stay at the house rental for fear of my safety and mu4 kids safety. The manager was rude and wouldn’t even listen to my complaint. Horrible company and I will never rent from them again. Giving them a rating of a 1 is too generous. False advertisement too. The property did not look like the picture. Be aware of their non customer service. I was in tears and the manager basically told me oh well you are not getting a refund even though you didn’t stay at the house and I am not calling the owner just because you don’t feel safe. Worst customer service I have Ever experienced. Do not rent from this company
5 years ago
Reply from Evolve Vacation Rental
Hi, Jennifer - We are extremely sorry that you had such a negative experience. This certainly is not the experience we hope guests will have when booking with Evolve. Our director of customer experience has attempted to contact you to discuss the situation and learn how we can improve upon it moving forward. If you have a few minutes, could you please give him a call back so we can prevent anything like this from happening again. Thank you for your feedback and we hope to speak with you soon. Best - The Evolve Team
Jun. 22nd, 2018
Jean Nagle Pinellas Park, FL
Evolve is a new company that is stepping in and taking the job away from the host cleaner. Each website that you post your property on provides the option of a co-host partner. That co-host Works to help the property manager by answering text messages of the new guest by providing information for the new guest by cleaning the location for the new guest all via text message on your calendar app on your phone. . When it's all said and done the cleaner gets their cleaning fee and gets 10% of the overall guest stay.
This company is taking money away from the hands of cleaning companies and your own pocket. Go through airbnb's Fair wage pledge. They have simply taking this idea and used it for themselves. You are paying a company to do the job of a co-host. And that co-host is usually the cleaning person for the property. I see this as a sham and I see it as stealing money out of the pockets of people who work very hard. If you want to help why don't you make a section on this website for those that are cleaners and those Property Owners seeking people who are cleaning. This job is the job of a property manager and someone who is a cleaner and someone who can document Damage Done. This company does not provide all of those services. You are paying your money for duplicate Services already provided to the property owner on the respective sites.
They are simply answering text messages when guests arrive and handling your calendar which then maid or cleaning service can do . And anyone can pay for Better Business review . Posting your property on each website is considered advertising and marketing. I will do it for you then it's that simple. There is no advertising and sales in this company once you have posted your property it is done there is no more advertising to do. This company is stealing money from you because they are providing a service that is already provided to you already through the sites that you list your property on. Have I made myself clear
5 years ago
Reply from Evolve Vacation Rental
Hi Jean, We apologize that this is the impression you have about us, but we're a bit confused by your review. Evolve does, in fact, have a vetted network of local partners, including cleaners, who work with many of our homeowners. However, we do not employ these partners directly. We simply help to connect our homeowners with reputable local partners, and our owners pay these partners directly for any services provided. In an effort to streamline the communication process, we also notify our local partners whenever we book a home they service. If you have any questions about how our service works, we would be happy to speak with you over the phone. You can reach us here at 877.818.1014. I hope this helped clear up your understanding of what we do. Please do not hesitate to reach out! Best - The Evolve Team
Jun. 11th, 2018
Mark Oviedo, FL
We rented a property on the Big Island in Hawaii through Evolve on 2/4/2018. When we booked there was no volcanic activity on the island. Today the situation is very different. Homes have been destroyed, people have been evacuated and injured, there has been an increase in fissures, ash has drifted to Punaluu beach and helicopter evacuations are being readied in case the situation could get worse. I understand that the entire island has not been impacted but my family does not feel safe vacationing on the Big Island at this time. In addition to these hazards my oldest daughter also has had asthma since she was a child and we are concerned about the ash, vog and air quality from the west part of the island through the south and east. We kindly asked for a refund of our deposit but were told the following. "Evolve and the homeowner are only responsible for the home itself and are not liable for the surrounding area of a home. As long as the home is accessible and functioning properly, even in cases of natural disasters, it is entirely up to the discretion of the homeowner to provide a refund for a cancellation. Unfortunately, a refund was not authorized in your case, so I am unable to process a refund of your initial payment." The property ID is 351153 and it's listed as Modern House w/Private in the heart of Hilo. Be wary of working with Evolve and this specific property.
5 years ago
Reply from Evolve Vacation Rental
Hi, Mark - We're sorry to hear about the issue with your cancellation and appreciate you taking the time to let us know about your experience. It sounds like our Customer Experience team was able to connect with you, and we're glad to hear you were able to come to a resolution. We hope you'll consider Evolve for your next getaway.
Jun. 4th, 2018
Jennifer Hershaft Winter Springs, FL
My experience with evolve was very easy. No hassle at all. All the information was provided and you were well informed as the vacation date approached.
6 years ago
Ramona Dawson Springs, KY
This was my first time reserving through evolve and it was great. They answered my questions right away through email and also called me within a few minutes to be helpful.
6 years ago
Bridget Topp Los Angeles, CA
I have used Evolve twice so far when I had work trips to Colorado. Both times everything went off without a hitch. From booking to checkin/out. Would use them again!
6 years ago
Chris Dolan San Antonio, TX
Overall, good experience. Received check-in instructions promptly, no issues there. The problem I have is with the condo I rented, pictures and descriptions made it sound great. Nothing like that when we got there.
6 years ago
Kaylin Tucson, AZ
They gave me ample information about my upcoming rental which made the whole experience of it really stress-free. I loved the place we stayed at - it was gorgeous, well-kept.
6 years ago
