Name: Evolve Vacation Rental
Rating: 4.7

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Stewart Ruch West Chicago, IL

We loved our experience of working with evolve. The emails were timely and clear in their explanation. It prepared us very well to have an absolutely enchanting week.

8 months ago

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Randy Hammond Woodstock, VA

Review of properties made very easy by Evole’s presentation and app! Most everything about my transaction was excellent and timely. Obviously, a first class operation!

8 months ago

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Michael Rio Seattle, WA

I had a great experience with Evolve! They were able to accommodate adding an additional day when my airline changed my flight dates. I would definitely book again.

9 months ago Edited September 13, 2023

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Janice Ervin Philadelphia, PA

It was quick and easy to make a condo reservation with Evolve. I received confirmation and reminder emails. Very professional. I would use their services again.

9 months ago

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Tammy Willis Lubbock, TX

Booking with evolve was so simple. We had excellent communication with the property manager on a daily basis. Would highly recommend booking with evolve.

9 months ago

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Jeff B Phoenix, AZ

Booking our stay was simple, clear and easy. The communication from Evolve Vacation Rental was just the right amount. They kept me informed and updated.

9 months ago

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Angelina Perales Alvin, TX

I like how every thing from booking to leaving the house how everything was so smooth. The owner checked up on us and was so helpful. I would rent from this company again.

9 months ago

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Ashley Hannigan Forney, TX

Evolve sent me by email and text all information needed for a quick and easy check in experience! All information was quick and easy to follow and access.

9 months ago

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Timothy Adornetto Waukegan, IL

I was pleased with the email updates as our trip approached. The check-in and check-out information was expected, but I especially appreciated the guest contact info, Internet instructions, and nearby attractions.

1 year ago

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Jen S Schaumburg, IL

The vacation rental was cozy, had everything we needed in a pinch, and was clean and well labeled. It was in a great location and super close to Bell Mountain and only a short drive from the main road and the lake.

2 years ago

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Jennifer Kish Belgrade, ME

Whole process was very easy, all information was provided so we did not have to ask any questions.

6 months ago

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Suanna Smith-Sanchez Yakima, WA

I did not realize I was booking with a company, as I booked the rental through VRBO. I would have preferred to have booked directly with the owner.

8 months ago Edited August 23, 2023

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Kim Henegar Grove City, OH

Great company, quick response to any questions. Would for sure use again for our next vacation.

8 months ago

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Glo Spurling Bakersfield, CA

Easy to book thru Expedia. Home clean as listed; though didn’t like to clean up or strip bedding

4 months ago

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Tamika Deas Jacksonville, FL

I love everything about this company. Good with communication and keeping you up-to-date about everything.

9 months ago

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Sherry Baldwin Folsom, CA

the service was prompt, but the rental itself had a few issues that should have been taken care of as part of the general maintenance.

9 months ago

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Jared Matson

Highly recommended. Booking through their website was super slick. No issues. Would do business with again!

9 months ago Edited July 26, 2023

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Scott Harrison Greensboro, NC

Excellent communication and condo was exactly as described. Will definitely stay here again and recommend to friends,

9 months ago Edited July 17, 2023

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membry durham TX

Hi, I had very good experience with your customer service. They were very kind and helpful Good job.

9 months ago

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Diana Barber Meridianville, AL

I have nothing negative to say about Evolve. They have always been very easy to book with. I’ve had no issues at all.

6 months ago

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tisha fratello Salt Lake City, UT

Evolve was way to contact and has kind employees. We had several questions and they found the information quickly.

7 months ago

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Renee Chobot Walled Lake, MI

The process of renting the home and contacting the owner of the property was all very smooth and seamless.

7 months ago

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JAN SEAL Tyler, TX

Very easy to work with. Answered all questions within a matter of minutes. Very friendly. Love the great experience.

7 months ago

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Jamie Stevens Omaha, NE

The house was nicely equipped, fresh and clean. We loved our stay in will stay there again when in the area!

7 months ago

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Tina Johnson Cartersville, VA

Evolve answered all of my questions, and made communication very easy with their emails, website, and app.

7 months ago

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Tom Horeis Moscow, PA

Excellent communication with the host, ease of check in, perfect 5 star accommodations in every way!

7 months ago

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Sherryl Cousins

Evolve kept me informed regarding my Airbnb stay every step of the way. They provided local tips about the area.

7 months ago

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JL Boerne, TX

First time dealing with Evolve on a recent trip this summer. Very responsive and took care of our needs!

7 months ago

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Katey Wheeler Santa Rosa, CA

So easy to book and communicate. The house was in great condition and very well stocked! Just as described

7 months ago

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Linda SU Cincinnati, OH

Evolve kept in touch with us, preparing for our rental. I appreciated the extra layer of communication.

7 months ago

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Gabe Bacolor Saint Augustine, FL

Property was accommodating to our entire family. Property owner was on-site and was very helpful and friendly.

8 months ago

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Liz Burns Washington, DC

Booking was smooth, only complaint(and not really a complaint) was that they didn't have detailed information about the house. Like supplies

8 months ago

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Kevin JaXuN Houston, TX

Zero stars! If you would like the opportunity to be double booked with 8 months notice try these guys. Nothing like being left hight and dry with no help at all from these people in Houston. Basically they got an interest free loan with my money and left my crew paying more for an alternative hotel and food spoiling in our cars far away from our planned destination.

1 year ago

Reply from Evolve Vacation Rental

Hi Kevin - we're very sorry to hear of the last minute cancellation that occurred. We do our best to ensure situations such as this do not occur, but unfortunately, circumstances outside of our control do occasionally happen. We understand your frustrations and will be sharing your feedback internally with our team as we continue to strive for the rest-easy and stress free experience we aim to offer our guests.

Mar. 28th, 2023

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Stacie Shakarian Agoura Hills, CA

Since listing with Evolve for 90 days, my $2M home on Marco Island has been damaged multiple times due to Evolve not holding guests accountable. I had one guest break our TV, drain the jacuzzi, and damage our pool heater. The guest complained about it, and Evolve provided them an unauthorized refund based on seeing pictures of the damages. My assumption is Evolve will be out of business within a year because no homeowner will stay them.

1 year ago

Reply from Evolve Vacation Rental

Hi Stacie - we're very sorry to hear that this has been your experience. It is a top priority of ours to ensure a safe and comfortable experience for you, your guests and your home. Our teams do their best to find fair and reasonable solutions for both guests and owners when reviewing all evidence submitted in situations such as the ones you've mentioned. While we know how frustrating damages caused by guests can be, we hope that you have been able to take advantage of our Property Protection Plus program to receive reimbursement. We appreciate you taking the time to leave your feedback with us here and can assure you we will be sharing it with our team internally for further review.

Mar. 23rd, 2023

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Jeff

There is nothing to like about this company they are thieves. They don’t screen renters! The people that rent from evolve are usually degenerates and destroy your property! Evolve takes 10% of the entire rental which includes cleaning fees and taxes so it is not 10% actually a lot higher that 10%. Evolve is a useless middle man that brings no value to the table for your rental property. Please set up your own Airbnb account or vrbo account.

1 year ago

Reply from Evolve Vacation Rental

Hi Jeff - we appreciate you taking the time to leave us a review, although we are disappointed to learn that this has been your experience. Although you are correct that we do not currently screen potential guests, we do have processes in place to flag for fraudulent bookings. Additionally, we are more than happy to work with homeowners to implement policies that require guests to provide I.D. at check-in time. For assistance with this, we encourage you to reach out directly to your owner support team to discuss this further. In the event that you experience any damages in your home due to a guest, we encourage you to take advantage of our Property Protection Plus program that covers up to $5,000 in accidental damages. You can learn more about this at https://help.evolve.com/s/article/What-damages-are-covered-by-Property-Protection-Plus.

We'd also like to take the opportunity to clarify that we collect 10% of the nightly rate as well as the cleaning fee, but not the taxes. We apologize for any misunderstanding and should you feel there has been a mistake on a payout, ask that you please contact us at 877.818.1014 to address your concerns directly with a representative.

Dec. 22nd, 2022

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Jessica Westphal Mineral, VA

DO NOT BOOK HERE I was in a sticky situation with a different air bnb and was looking for somewhere else to stay, I booked one of Evolves properties with a wrong card by accident, I canceled it so I could go rebook with a different card. When I went to rebook the dates were blocked off and was told I could not get a refund. I called air bnb and they said it is 100% up to Evolve to refund me or not yet that are still using the excuse of we “must follow air bnb’s strict cancellation policy”. Absolutely heartless.

1 year ago

Reply from Evolve Vacation Rental

Hi Jessica - we appreciate you taking the time to share your experience although we are bummed to learn of the outcome of your situation. As you know, booking's made through Airbnb have a strict cancellation policy that is detailed at the time of booking. We apologize for any misunderstanding regarding this policy and are sorry to hear that we did not have the opportunity to assist with making changes to payment information prior to the booking being canceled. We did reach out for more information regarding the booking, as we wanted to ensure you were offered support and the option to move the booking to an available date, but unfortunately did not hear back. If you have any questions remaining regarding this case, please feel free to reach out to us directly on our social media channels and we are happy to discuss the situation further.

Oct. 17th, 2022

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Adrienne Springs San Diego, CA

I booked an Evolve rental property in early May for a trip the last weekend of July, knowing that vacation rentals in Palm Springs can get booked up pretty quickly. A week before my trip, Evolve abruptly canceled. The next day, I saw that same house available for rent on their website for the same exact weekend and more than double the price I had initially paid. Evolve doesn't honor their rental agreements or care at all about whatever their renter's plans were for that trip. I will not be staying in one of their properties again.

1 year ago

Reply from Evolve Vacation Rental

Hi Adrienne - We're sorry to hear of the cancellation that occurred leading up to your Palm Springs trip and do apologize for any lack of communication regarding the reasoning. We were able to pull up your reservation on our end and see that the homeowner had placed an urgent request to cancel all upcoming reservations for the home due to a pipe bursting, therefore making the home unfit for guests. We would also like to take the opportunity to provide clarity that while the home may have showed available, we would not have been able to confirm any new bookings during that time. We understand the frustration this situation may have caused for you and hope you understand that unfortunately cancellations do occur outside of our control. Thank you for your feedback as it will be helpful for our team in ensuring a more thorough communication with our guests. While we are bummed we missed the chance to host your stay, we hope you were able to make alternative arrangements for a fun and enjoyable weekend.

Aug. 5th, 2022

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Dan Liu Madison, CT

We rented a house for eight people in Maine to visit Acadia. They called us at 6pm the night before and told us they had double booked the house so our reservation was canceled. They offered us another house that was THREE HOURS from Acadia, on an island, accessible only by ferry, that we might be able to get our car on if we made reservations in advance. We called them and they told us to check AirBnB! We were lucky to find anything in the area for eight people on short notice. Nearly ruined our vacation. If I could leave zero stars I would.

1 year ago

Reply from Evolve Vacation Rental

Hi Dan - We're incredibly sorry to hear of the last minute cancellation that occurred and that we were not able to provide a fitting alternative for accommodation within our network. This is not reflective of the hospitality we wish to provide and are disappointed we missed the opportunity to host your vacation to Maine. We understand the frustration situations such as this can cause, and hope that the financial reimbursement offered to assist with any additional costs incurred aided in relieving some of the stress. If you need any additional assistance with this resolution, please do not hesitate to follow up with the representative you have been communicating with, or reach out to us directly on our social media channels.

Jul. 19th, 2022

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Bailey Stephens Pelham, AL

Terrible. We should have been compensated for being locked out of our room for hours to where my diabetic mom could not access her insulin. On top of that, we dealt with so many repair issues in the condo. This was at pinnacle port condos in PCB. Would never ever recommend them. Especially as I have reached out numerous times for them to right this wrong and I get no answer. Awful for business and I’ll be sure to tell everyone I know to avoid them.

1 year ago

Reply from Evolve Vacation Rental

Hi Bailey - We are terribly sorry to hear that this was your experience when staying in an Evolve home. We'd love the opportunity to look further into the situation and ensure we connect you with a representative to discuss your frustrations. Please feel free to reach out to us directly on any of our social media channels with your reservation details and we are more than happy to help. We look forward to connecting and working together to improve your experience.

Jul. 14th, 2022

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Meghan Hyannis, MA

You don't even deserve 1 star! I will never rent another house that is associated with your company. Reached our destination for you to cancel an hour before check in! We spend the entire evening trying to relocate my family because we booked excursions that were non refundable throughout the week! Basically told us were out of luck and they didn't offer anything to try and rectify this. Was told to book a hotel room (prime time the week of July 4th) If you are looking into any rental with this company - RUN! ‍

1 year ago

Reply from Evolve Vacation Rental

Hi Meghan - We're terribly sorry to hear of the last minute cancellation that occurred for your booking. While we do our best to avoid these types of situations, unfortunately circumstances outside of our control do happen and we want you to know that we understand the frustration this can cause. We took a closer look at the booking on our end and see that a representative did reach out to assist with alternative accommodation, as well as offered partial reimbursement for any additional costs incurred as a result of the change. We sincerely hope that you were able to resolve the situation and enjoy your vacation with your family. If you have any further questions or need additional assistance with this situation, please feel free call us at 877.818.1014 or reach out to us directly on our social channels.

Jul. 11th, 2022

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Ozark Knight Omaha, NE

I own multiple houses we list with Evolve. We have had issues with double booking. In one instance, we allowed a traveler to stay at our house when they were booked for another that was double booked. We ended up getting a 1 start on the Evolve website because they got double booked (liked the house and our interactions) and nothing was done about it. No contact at all. We also need to do some adjustments to our listings, some times this is done same day and some times nothing gets done at all. Very frustrating and inconsistent.

2 years ago

Reply from Evolve Vacation Rental

Hi there - We're very disappointed to hear of the frustrations you are experiencing. We certainly want to ensure that you feel supported, listened to and valued as an owner of multiple homes within our network. We’d love the chance to connect with you to see how we can help address your concerns regarding listings, reviews and bookings. Please reach out to us directly on our social media channels so that we can gather a bit more information, and we would be happy to get you in touch with the right representative.

Apr. 21st, 2022

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michelle Glessner Sarver, PA

After booking i notified several days later by email that they cancelled my reservation. I was told that the property was not posted properly and should of required a 5 night min. I tried to have them book me for the additional 2 nights with a 20% discount they offered but after speaking to Beth she never followed up with me. I eventually settled with a different rental through a different company having to pay a higher price and changing weekends due to evolves lack of professionalism. Would not recommend.... they provided no assistance with making a bad situation correct!

2 years ago

Reply from Evolve Vacation Rental

Hi Michelle - We are sorry to hear of the cancellation that took place. We dug a bit deeper on our end and we saw that a representative did reach out with details explaining the cancellation regarding the ongoing service issues at the home, as well as a few alternative options for accommodation. We hope this information was helpful in providing a bit of context as to what went wrong, although we do apologize that you had a difficult time connecting with our team when following up. While we are disappointed that we missed the opportunity to host you on this trip, we are relieved to hear you were able to find a resolution elsewhere. Thank you for taking the time to share your experience with us. Please feel free to connect with us on our social media regarding any further questions or concerns and we are more than happy to assist.

Apr. 8th, 2022

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Shila Yuki Flemington, NJ

Never have Evolve as your booking company. It charges you 10% just to get your money without doing anything for home owners. Not very intelligent in processing problems, slow in response, always allow guests to take advantages by spending their "vacation" time taking 200 pictures of your properties to get unlimited discount. Don't put your properties in danger. Their staff are rude, unhelpful and had no basic skills to manage anything.

2 years ago Edited June 15, 2022

Reply from Evolve Vacation Rental

Hi Shila - We're incredibly sorry to hear that this has been your experience with us. We would love to connect with you to assist in looking further into the situation. Please feel free to contact us via our social media channels if there is anything we may be able to help with and we are more than happy to do so. We appreciate you providing us with this feedback and look forward to an opportunity to help improve your experience with Evolve.

Mar. 30th, 2022

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Trey Hughes Charlotte, NC

Evolve will try to screw you at one point or another. Offer zero help. Furthermore if you decide to sell your home, they will try to ding you $250/booking. So if you have 30 bookings throughout the remainder of the year and decide to sell they'll charge you $7500 even if some of those bookings are 6 months in advance. Very shady practice. Would never do business nor suggest doing business with this unethical company.

2 years ago

Reply from Evolve Vacation Rental

Hi Trey - We’re sorry to hear of your frustrations with our owner cancellation and resignation policies regarding outstanding bookings. Please note that this information is provided in section 10 our Management Agreement that is agreed upon by homeowners at the start of our partnership, as well as across many articles in our online help center. For more information on this, please feel free to refer to the articles linked below. We appreciate the opportunity to work with you and wish you the very best in your future endeavors.

https://help.evolvevacationrental.com/s/article/what-is-the-cancellation-policy-for-bookings
https://help.evolvevacationrental.com/s/article/What-do-I-do-when-I-have-to-cancel-a-guest-s-reservation

Mar. 30th, 2022

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Pamela Wilson Tampa, FL

Booked a condo in North Myrtle Beach in October 2021 for May 2022. Received an email On March 21,2022 that they had canceled my reservation, I tried calling several times to actually talk with someone to get this straightened out and NEVER received a call back. We were within a month of going with plane tickets already purchased. We have always used AirB&B for all of my vacations but never again. Worse experience I have ever had This company has completely lost my money and a lot of other customers as well for canceling last minute 😡😡😡

2 years ago

Reply from Evolve Vacation Rental

Hi Pamela - Thank you for reaching out here to share your experience with us. We are deeply sorry to hear that there was an issue with the property that resulted in a cancellation of your booking and that you have had a difficult time when attempting to contact our team. We understand how frustrating this can be, and would love the opportunity to connect with you so that we can look further into this situation. Please feel free to reach out to us on our social media channels with your booking information and we are more than happy to assist. We appreciate your feedback and hope to hear from you soon.

Apr. 1st, 2022

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Bourcier Christmas tree farm Gallatin, TN

It was horrible!!! As a management company you totally dropped the ball!! Your customer service and guest satisfaction lacks in all areas. We could not stay at our Air B&b because you forgot to get house cleaned. Then when we try to get money back you only allow us to ask for some of the money back. We had to pay a lot more because it was presidents weekend and had to book elsewhere.

2 years ago

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Eric oshields Mooresville, NC

Evolve made booking my trip to Gatlinburg very easy. There were plenty of rental properties available. The description of our cabin was accurate.

2 years ago

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Andrew Keller Pittsburgh, PA

This will be my first review ever! I would go as far as zero stars if I could. They make a promise on their site that they do a thorough inspection of the home and the landlord you will be renting from…… NOT TRUE AT ALL! Our landlord asked us to lie to anyone that comes to the home asking who we were…..why??? That’s because she was renting illegally but we booked through a legit company? That’s what we thought. Keep your money, stay at a hotel or go through AirBnB. And to top it off, they lied for her and wont refund us a penny which we paid way too much!

2 years ago

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Kelley G. Costa Mesa, CA

I booked with VRBO, but then Evolve took over! What a mess of overcharges, mistakes and multiple phone calls and errors that they wouldn't listen to. They charged my card for almost $2,400, I had to cancel to get the proper credit. I rescheduled the same property again but on AirBNB and the same rental was $1512, they then cancel on me and let me know 4 days before the arrival that the owner is doing maintenance and cancelled the weekend all together. Will never use Evolve again! I ended up booking a last minute rental, cheaper, better and without a terrible experience of Evolve.

2 years ago

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Nyea East Lansing, MI

I promise you I am about to sure to leave a review about this company ANYWHERE I can. Including the Better Business Bureau. I booked a stay with them through Airbnb and they refuse give me a refund for a day that I made a mistake and booked. I didn’t cancel the entire reservation just a day. For them to be a big company they decided to first not refund even full but not even 50%. Would rather keep my money and not satisfy me as a customer. It was an honest mistake and the customer service is TERRRRIBLE! I cannot stand companies like this. Avoid avoid avoid

2 years ago