Name: Evolve Vacation Rental
Rating: 4.8

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Tara Cooper Hattiesburg, MS

The customer service was very helpful. They were quick to help and knowledgeable. Thank you!

7 months ago

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N L Birmingham, AL

So easy to use. The place we stayed at was so nice and clean. Conveniently located to everything.

7 months ago

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Paula Schwartz O'Fallon, MO

Easy to work with. Communication before and during the rental process was excellent.

8 months ago

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Lindsey Regnier Broken Arrow, OK

Very easy to work with. Fast response time and great property! Great to work with!

8 months ago

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Melissa Minor Pittsburgh, PA

Evolve was very easy to book with & I would not hesitate to book through them again!

8 months ago

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Mercedes Vargas Covington, LA

It seemed to be a smooth process for booking. The site was easy and quick to respond.

8 months ago

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Eric Schell TX

Avoid this rental company at all costs, especially when booking through Airbnb/vrbo. I rented a cabin in broken bow and we had no running water the entire time, and the hot tub didn’t work. We couldn’t cook or shower. They didn’t even refund half of the cost. Worst customer service experience ever.

1 year ago

Reply from Evolve Vacation Rental

Hi Eric - thank you for taking the time to leave us a review. We're sorry to hear of the issues you experienced during your stay. We do our very best to provide fair and reasonable resolutions for both guests and homeowners when reviewing all of the evidence submitted. We understand the outcome is not always what each party was hoping for, and we're disappointed to learn that this was the case for your stay. We appreciate your feedback on the matter and will be sure to share it with the rest of our team internally for further discussion.

Mar. 23rd, 2023

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Matan Efron San Francisco, CA

I recently used evolve for my parents, and the apartment was filthy and had ton of ants. When we asked for some money back given the situation they gave back a nominal amount not even covering the amount they charged for cleaning fee. I would avoid doing business with them in the future

1 year ago

Reply from Evolve Vacation Rental

Hi Matan - we appreciate you taking the time to leave us your feedback, although we are sorry to hear that you were anything less than satisfied with your experience. We do our best to consider both the evidence provided by guests as well as the input of the homeowners to ensure a fair and reasonable resolution for such matters. We understand that the outcome is not always what each party hoped for, and are sorry to hear of any remaining frustrations. Thank you again for your review and for allowing us the opportunity to look further into the case.

Feb. 15th, 2023

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Lisa

Beware if you are an owner!! They price your property like a Motel 6 (75% below market) and charge you a $250 cancellation fee even with 3 months in advance notice prior to guest stay and 15 minutes after booking…horrible customer service!!

2 years ago

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Claudia Sias Peachtree Corners, GA

Very satisfied with Evolve vacation rental. Great company, awesome customer service. Will continue to rent from them.

2 years ago

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Darian Sterns

This company is a ripoff! Their properties are crap! They don’t even provide the basic accommodations as you would get at the cheapest hotels, like towels! I will never rent a property from theses scam artists ever again! I would not advise anyone to rent through them.

2 years ago

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Michael Norton Medford, NJ

Property not as advertised. Contacted property owner who could not correct deficiencies. Contacted Evolve about why they charged me twice for tax. Said one was for required insurance for $3000. Why could I possibly damage that would cost $3000? Emailed Evolve executive offices who have not responded.

2 years ago

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Kristen DellaPosta , CT

DO NOT BOOK WITH EVOLVE VACATION RENTAL. They have the absolute worst customer service. I canceled a trip due to COVID travel restrictions and they are refusing to refund my deposit (which was over $1,000). Absolutely horrible customer service during such difficult times.

3 years ago

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Nicholas Monette Smyrna, GA

In no way do I recommend this company. I had to cancel a reservation that I made 7 months in advance and did so within the acceptable time frame. My refund was denied. They likely book this space anyway in the future and get paid for this night anyway. This company should not only follow policy but do the right thing. Don't waste your time here.

3 years ago

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Valentin Pysarev Sacramento, CA

This company is one big SCAM, they book you a cabin and then cancel it! And won’t give you your money back, even though THEY cancelled it. They forcing me to use their travel credit, but I don’t feel safe with this company. Check BBB, too many claims open with them. Going to small claims, see ya.

3 years ago

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Tim Dunkin Killeen, TX

720 BBB complaints. Soon to be 721. Stole our money with their "guaranty". Horror stories everywhere online. I rented from VRBO and wound up with them. Never again. Rented a condo in Scottsdale. Could not stay there, place was covered in grease, pet feces and old food. Had to rent hotels and lost an entire day of our vacation.

3 years ago

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Hannah & Cory Hoffstatter Saint Paul, MN

I was 60 days out from traveling to a large expensive rental for a family reunion in January 2021. I reached out to Evolve Mgmt to cancel as MN went into lock down due to Covid restrictions and they would NOT accommodate our cancellation. Very disappointed in this company and not being flexible during this very hard time.

3 years ago

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Lavelle Johnson Orlando, FL

Evolve Travel has not responded to my emails or answered any of my phone calls. I paid $1800 in full for a trip thats has now been cancelled due to COVID 19, this company wont respond. With that being said do not book with them terrible non existent customer service.

4 years ago

Reply from Evolve Vacation Rental

Hi Lavelle, we're so sorry for the delay here. As I’m sure you can imagine, our teams are receiving an extremely high volume of requests right now and are working around the clock to help. I just had a look and can confirm that we have received your request, so there is nothing more you need to do at this time.

I also see that your check-in is about a week away. Our team is prioritizing guests with the most immediate travel plans, so they might take a little longer to reach out to you. Please rest assured they will reach out as soon as they possibly can, and thanks so much for your patience through all of this.

Mar. 23rd, 2020

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Aubrey K Kansas City, MO

We were quarantined due to the virus and the place we were visiting was shut down. We had to cancel and yet were not offered a refund, but only a "credit," to use at a later time. AIRBNB and HomeAway are both offering full refunds to those affected by the virus. Evolve Rentals will not recover from this due to losing any returning customers.

4 years ago

Reply from Evolve Vacation Rental

Hi Aubrey, we're so sorry for the frustration here. Our current policy was created to offer a sustainable solution for all involved, and the credit we can offer you is valid for travel up to two years down the line. We hope this gives you the flexibility to travel again when you feel most comfortable.

Mar. 23rd, 2020

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Elizabeth Knutson Eugene, OR

Actual owners tried to get us a full refund during this COVID-19 crisis, but Evolve said no way. They won't answer messages or calls. They keep referring to their policy that is of absolutely no help to anyone but themselves. I'm out 1,900 unless VRBO forces them to comply to customer complaints like Airbnb did.

4 years ago Edited September 14, 2021

Reply from Evolve Vacation Rental

Hi Elizabeth, we're so sorry for the confusion here. We are more than happy to facilitate this refund if the homeowners have agreed to one. We've shared your message with the team and we will be sure to reach out to you as soon as possible to help with this.

Mar. 23rd, 2020

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Karim Amarshi Scottsdale, AZ

David at the customer service team is very knowledgeable and eager to accommodate any changes that the owners require.

4 years ago

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Richard Nesconset, NY

Ease of booking the property was the best. We usually do rentals once a year and this was probably the easiest.

4 years ago

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Stella arsenakos Brooklyn, NY

Evolve is terrible . I advertised my condo with them and they had hidden 3rd party fees that they never told us about . We got a bill for $600 from someone who claimed to manage the property with evolve . Then I made a referral to them and never received my $250 credit . Be careful do not advertise your property with them. BEWARE!!

4 years ago

Reply from Evolve Vacation Rental

Hi, Stella - We are sorry to hear you had a negative experience but appreciate you taking the time to let us know. It sounds like there may have been some confusion about a local service partner we introduced to you. We apologize if this was not made clear to you from the start, but any local service partner we recommend is not employed by Evolve and thus must have separate billing fees. Please let us know if you have any further questions or concerns. Best - The Evolve Team

Oct. 24th, 2019

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Donna Maumelle, AR

Everything was just as promised! We had a wonderful visit. The home was PERFECT. In a wonderful location.

4 years ago

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Tammy Bruyere Farmington, NM

Evolve was easy and efficient. Very good company to work with. I will definitely use them when I travel.

4 years ago

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Bruce Andruchow

Would have went with no stars but it was not an option. Booked a trip with Evolve then had to cancel because of surgery they don't care no money back is there policy ,and VRBO insurance just kept coming up with excuses .Use to book al my vacations through VRBO now its air B and B for me .

4 years ago

Reply from Evolve Vacation Rental

Hi, Bruce - Thanks so much for making us aware of this situation. We are terribly sorry to hear about your surgery and subsequent cancellation. It sounds like our Guest Experience Manager, Patrick, has been working with you on this cancellation and we hope you are happy with the service he provided. Thanks again - The Evolve Team

Jun. 17th, 2019

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Bob North Myrtle Beach, SC

Bad experience ! Made more money w/ local companies paying 20/25% . Evolve struggles to keep unit rented. If you call Evolve> Good luck ! (4) attempts for an hour yesterday and nothing but recordings! Had to cancel contract by email since nobody answers the phones.

4 years ago

Reply from Evolve Vacation Rental

Hi, Bob - We are sorry to hear you've had an unpleasant experience and want to get in touch with you as soon as possible to discuss your performance concerns. However, we are having trouble finding your contact information based on the name provided. At your earliest convenience, could you please contact our Owner Support Manager, Kara at 720.221.5292? Thanks - The Evolve Team

May. 29th, 2019

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J Williams Ashland, VA

Easy to navigate and overall great experience. Details shared matched exactly. Would recommend and use again!!!!

5 years ago

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john chaisson Palm Springs, CA

Customer Service "we feel as a Home Owner is less than acceptable". You must email the company and they fail to respond for days. They don't update there vendors with new data and as such funds for rentals go to accounts that Evolve knows don't exist anymore to accounts that are closed and take weeks to get your money.

5 years ago

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Claudette Clouatre

Used this service for the first time. Easy to use, no issue with booking or charges. Recommend using Evolve

5 years ago

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Patricia K Brasier Ballwin, MO

This is worst company i have ever worked with!!! They would not answer any of my questions about the property unill i paid in full! Once i got the home owners # and complained they sang a different tune. I will not rent any property associated with Evolve ever again.

5 years ago

Reply from Evolve Vacation Rental

Hi, Patrica. We are so sorry to hear you had a less than perfect experience. Thank you not only for taking the time to bring this to our attention, but also for discussing the situation with our Traveler Support Team. We are pleased to hear you have come to a resolution and we hope to work with you again soon. Thanks - The Evolve Team

Dec. 6th, 2018

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denise bell Bluffton, SC

Luke was very responsive to my needs. He alos offered some good advice and assurance on market trends.

5 years ago

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Fred van der Hoek

I have rented a holiday property through them. They were very punctual charging my credit card. However their punctuality responding to questions is appalling. I emailed them now 3 times with questions on the property I rented . My first email originates from early July., but to date I have received zero answers. The worst I ever experienced.

5 years ago

Reply from Evolve Vacation Rental

Hi, Fred - We're very sorry you had trouble getting in touch with us. It sounds like our Customer Experience team was able to connect with you to provide all the information needed for a smooth arrival to the property. Please let us know if there's anything else we can help with, and we hope you have a wonderful holiday. Best, The Evolve Team

Aug. 10th, 2018

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Lisa Durham Santa Cruz, CA

I tried to get a response fromEvolve by both phone and email after reading a review that my upcoming rental had bedbugs. Received absolutely no response from them ever. Fortunately, I checked back on reviews a bit later and discovered issue was resolved. Horrible service or basically zero service. Will never book with them again.

5 years ago

Reply from Evolve Vacation Rental

Hi, Lisa - We're so sorry to hear about the difficulties you faced when trying to contact us. Our Director of Customer Experience has attempted to get in touch with you to learn more about your experience and apologize, but he hasn't been able to reach you. If you have a moment, could you please return his call or email? Thank you - The Evolve Team

Aug. 1st, 2018

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Nancy Brune Eden, ID

Evolve was quick to respond to my inquiry, notified me in a timely manner about my rental. It was great to work with.

5 years ago

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Mike Edelstein Rancho Cordova, CA

I have rented more then a dozen times from VRBO/HomeAway, this was my first and last time with Evolve. I am not going to deal with a company that has a no refund of deposit.

5 years ago

Reply from Evolve Vacation Rental

Hi, Mike - Thank you for providing your feedback on our damage protection program. You are correct, the damage protection you paid for is, in fact, non-refundable. However, our program requires a much smaller upfront payment the than traditional security deposits, and it offers our guests far more protection with up to $3,000 worth of coverage against accidental damages. It also eliminates the need to worry about any disputes with the owner over potential damages after your stay. If you have any further questions or concerns, please feel free to call our customer service line at 877.818.1014. Best - The Evolve Team

Jul. 12th, 2018

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Cassie Friendship Southgate, MI

I loved the house we stayed at. We had such a great vacation. Staying at a nice clean house made it easier to have fun.

6 years ago

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Antoinette Garcia Bernalillo, NM

Very helpful representatives answered all questions I had for our rental property and helped us save some money.

6 years ago

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Lisa Farinella St Louis, MO

Instructions an descriptions were very clear and easy to understand. The process was made incredibly clear.

6 years ago

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Ryan Winzenburg Denver, CO

Evolve had zero hustle on our behalf. It took them two months to get me listed on vacation rental sites and when I was up I only got 1 booking over a 6 week period. This was after me getting 2-3 bookings a week when I was doing it myself. There is no advantage to using them over doing it yourself,

6 years ago

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Liz Burns Washington, DC

Booking was smooth, only complaint(and not really a complaint) was that they didn't have detailed information about the house. Like supplies

9 months ago

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Evan Davis

We rented an Evolve rental through Verb and it was a very easy and pleasant experience. We had no issues.

9 months ago

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Anna Autero Wilkes-Barre, PA

Very clean and well maintained property, and very quick and easy communication with property management

9 months ago

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Hortline Manhattan Beach, CA

I have had Evolve take care of a few of the vacation rentals and it's always been pretty smooth sailing.

9 months ago

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Walt Rodgers Columbus, OH

The technology works great and the property was exactly what was promised us! The host responded quickly and efficiently to questions ….

9 months ago

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Alleatha Williams High Point, NC

I like everything about evolve vacation rental I have a great time and the properties was nice and clean

9 months ago

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Ryan Ann Arbor, MI

Evolve communicated super well and was easy to get ahold of. I liked the properties they offered and the price too! Would recommend

9 months ago

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Steve Wiseman Meridian, ID

Easy to rent the unit, came complete with instructions on how to check in and out. Place was just as described.

9 months ago

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Joel Kinzel Waunakee, WI

Rental went smooth and communication was good. Super easy to work with and rental was clean and well stocked.

9 months ago

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Linda Trousdale Dallas, TX

Booking our stay through Evolve was quick and easy. Responses to questions were prompt and professional.

9 months ago