Name: Evolve Vacation Rental
Rating: 4.8

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Kevin Cloud Leavenworth, KS

Cancelled my trip with zero communication.

2 months ago

Reply from Evolve Vacation Rental

Hi Kevin - we appreciate you taking the time to let us know your frustrations. We understand that there was an email sent to you regarding the cancellation, however, it has been made clear to us that the email unfortunately landed in your spam folder without any alternative outreach from our team regarding the situation. While circumstances outside of our control do occur that do not allow us to hosts guests, we certainly want to sure that you feel supported, well informed and able to make alternative plans. We're very sorry to hear how this impacted your plans and will be sharing your thoughts with the rest of our team for further discussion.

Mar. 6th, 2024

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Victoria Lansdale-Graves Union City, TN

Great view and location. Everything we needed all in one place! Already planning another stay!

9 months ago

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Sharla Van de Vyver Washington, MI

Evolve was simple and easy to book with. Quick emails and information given and sent.

9 months ago

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Charlesa Peoples Knoxville, TN

Booking was easy and convenient! Vacation spot was as described also clean and spacious.

9 months ago Edited September 13, 2023

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Larissa Farmer Cary, NC

Evolve makes vacation home rental easy!!! We for sure will rent through them in the future

9 months ago

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Sha Sha Zhu Los Angeles, CA

great property and made booking very smooth. the property manager was very quick to respond.

9 months ago

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AZURE CHOONCHAROEN Topeka, KS

House was great but surprised by Evolve’s additional fees for damage protection despite denying the fee when I booked.

9 months ago Edited July 31, 2023

Reply from Evolve Vacation Rental

Hi Azure - thank you for your review. We're glad to hear that you enjoyed your stay in the home and are sorry to hear of any misunderstanding regarding the damage protection fee. We do our best to remain completely transparent about the total cost of booking prior to confirming the reservation. If you would like to share more information with us regarding the miscommunication, please feel free to contact us on any of our social media channels so that we may discuss the matter further.

Aug. 3rd, 2023

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Karson Culver LA

The house was as described, but we had a few issues while staying there. Guest communication could’ve been better

9 months ago

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Celia Cisneros Oakland, CA

Booking was easy and instructions were detailed. Would definitely book through Evolve again!

9 months ago

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Evolve1 Sturgeon Bay, WI

Excellent communication from booking to the weeks prior to the trip and day of arrival

9 months ago

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Luke Viehl

Very easy to work with! Very responsive to emails and booking process was smooth!

9 months ago

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Carol Keller

Great communication. The condo was exactly as pictured. Great overall experience.

9 months ago Edited September 13, 2023

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Stephanie Privett St Louis, MO

Customer service was very quick to respond and well informed....it was a pleasant experience

9 months ago

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Pam Young Lebanon, TN

Evolve was very easy to work with and let you know everything before during and after my satay

9 months ago

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John Woolley Fort Worth, TX

We had a great time. Everything was perfect and just as described. Would definitely book again!

9 months ago Edited September 13, 2023

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Jessica Dilley Joliet, IL

It was really easy to book my vacation rental and it was exactly like it was shown in the pictures.

9 months ago

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Libby Herald Columbus, OH

Great vacation and wonderful house!! We are already talking about going back next year.

9 months ago

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Iris esch-williams Atlanta, GA

It was easy to work with this company. Our stay was organized and we had no issues.

10 months ago

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Michelle Grice Wilmington, NC

Our stay was wonderful! Very clean and had all we needed! Would definitely stay again.

10 months ago

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meg Randle Manchester, NH

Great time had by our family with ease of reserving and good contact throught out our stay

10 months ago

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Aaron Moyer Findlay, OH

Good value, accurate description of the property. Appreciated the ability to communicate over text.

10 months ago

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Susie Wieler Copeland, KS

Very easy to deal with. Specifically after I accidentally booked two vacations...Lol!!

10 months ago

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Hblum MN

It was very easy to book through evolve. I received information about the booking in a timely manner.

2 years ago

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Jacqueline Nikles Birmingham, AL

Evolve was easy to book with and communication was very good. The cabin was great, just as described.

2 years ago

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Shelley Armstrong Spokane, WA

Booking was easy and communication was great. I will use Evolve to book vacation rentals in the future.

2 years ago

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Christopher Herrick

Property outstanding but management services were substandard

7 months ago

Reply from Evolve Vacation Rental

Hi Christopher - thank you for taking the time to leave a review! We're glad to hear that you enjoyed your stay at the property and appreciate your feedback regarding your experience with management services provided. Please feel free to reach out to our team via social media and we'd be happy to discuss your concerns further. We hope to have the opportunity to host you again soon!

Oct. 4th, 2023

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Kimberly Abeare Grand Blanc, MI

Steller property, correspondence and communications

9 months ago

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Michelle Courtad Kenton, OH

Excellent communication and customer service!

9 months ago

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Euphoria Hair Gallery Brooklyn, NY

Do not use them to market your home . They will try and get the lowest price and your home will get trashed .

11 months ago

Reply from Evolve Vacation Rental

Hi there - we're sorry to hear this has been your experience. We encourage you to reach out via your owner portal to request setting a minimum daily rate. While we do use a dynamic pricing tool, we are happy to work with you to ensure your home is never booked at a price less than you are comfortable with.

Jun. 13th, 2023

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lina chavez-hauser Florissant, MO

The property owner was very helpful whenever we needed anything

6 months ago

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Louise Goneau Wailuku, HI

The communication with the owner was easy and to the point.

6 months ago

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Jennifer Hollingsworth

They made the process very easy and kept you informed.

6 months ago Edited October 24, 2023

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Julie White Milton, FL

The ease of booking with evolve is wonderful!

7 months ago Edited September 20, 2023

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Chris Jones New Bern, NC

The property was clean, updated and easy to find

7 months ago

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Lisa Ulbricht GA

Great communication and follow up from them!

8 months ago

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Literally Infinite Hughson, CA

They changed their rental agreement in December and they are trying to apply the new rental agreement to reservations before December. Avoid this company at all costs!

3 years ago

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James Webb Norcross, GA

Liars and Renegers!!!! Absolutely terrible (non-existent) customer service!!! Been on phone for a week can’t get an answer or callback!! I PAID $1800!!!!

4 years ago

Reply from Evolve Vacation Rental

Hi James, we're so sorry for the frustration here. Our teams are receiving an extremely high volume of requests right now and are working around the clock to help. We see that you were able to work everything out with Mathias. Please don't hesitate to reach out if there's anything we can help with in the future.

Mar. 23rd, 2020

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Dustin Charlotte, NC

This company’s customer service and it’s policies are awful. They were not accommodating whatsoever. I would not use again or recommend to any traveler

4 years ago

Reply from Evolve Vacation Rental

We're so sorry to hear that, Dustin. We are doing our best to offer fair policies to our customers as we navigate the COVID-19 crisis. If you have an upcoming trip, please feel free to submit a request in your guest account and we would be more than happy to help you reschedule or offer you a booking credit that you can use to travel up to two years down the line. While we can't share a URL in our response, you can find instructions on how to do this by clicking the alert on the homepage of our website.

Mar. 23rd, 2020

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Maureen Yueh Tucson, AZ

Evolve always answers the phone and the representatives are very knowledgeable!

4 years ago

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DMorris Smithfield, NC

Booking our vacation was simple and we didn’t incur any problems or issues!

4 years ago

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Laura Aurora, CO

David was very helpful. He explained the questions I had. Thank you David.

4 years ago

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S. Burnett Melber, KY

Awesome way to plan a vacation far from home & everything worked out perfect!!

4 years ago

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Eric Johnson Long Island City, NY

Worst host on Airbnb. Cancels guests' cancellation like it's none of their business. I would avoid this business at all cost -- hurts your property's reputation like no other

4 years ago

Reply from Evolve Vacation Rental

Hi, Eric - We are so sorry to hear you had a less than pleasant experience and we would like to put you in touch with our Guest Experience Team as soon as possible. At your earliest convenience, could you please contact our Guest Experience Manager, Rose, at 720.221.9674 or ? Thanks - The Evolve Team

Aug. 5th, 2019

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Judi Wright Frisco, TX

We rented a VRBO in Glen Rose, great service and experience.

4 years ago

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Jessica Mihm Kearney, NE

Great Experience! Easy to work with. Process was very smooth.

4 years ago

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Ken Bowles Edgewood, NM

started out ok now struggling to get any rentals and my other property a mile away is booked up that i manage adios muchachos

4 years ago

Reply from Evolve Vacation Rental

Hi, Ken - We're sorry to hear our performance didn't meet your expectations. It does look we were able to secure 38 bookings for you over the past 10 months, so we'd love to better understand how this compares to your other property and if there's anything we can do to earn back your business. Please don't hesitate to give us a call if you'd like to discuss things further. Best - The Evolve Team

Jun. 19th, 2019

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Brady Miller Saint George, UT

They do care about your experience. Handled issues that I had. Thank you.

5 years ago

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Theresa Littleton, CO

Evolve was extremely easy to work with - cooperative, friendly and prompt.

5 years ago

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NICOLE NELSON Woods Cross, UT

Great service and communication. Knowledge of properties and owners is helpful.

5 years ago

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Ron Tucker San Angelo, TX

Easy and it was easy to change original booking 100% satisfaction with Evolve

5 years ago