Name: Evolve Vacation Rental
Rating: 4.8

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Jessica Hang ,

Evolve cancelled our reservation due to covid and won't refund us (only gave us credit back that will expire in a year). the booking was over 3k. with current situation, future travel is really a question. and many companies can't survive. We are really concerned whether we could ever be able to use the 3k. we have contacted Evolve many times but they just insists giving credit only. Such bad customer experience and don't recommend it at all.

3 years ago Edited September 14, 2021

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sonia castro ,

Be very careful.. I am waiting to see if they will stand by their commitments to make a situation right. For now we have been left hanging in the holiday season with no place to stay after on the of a reservation made. I am still confident that a leader will see my communication and provide appropriate resolution. Will advise.. however at this point I can say the customer support is horrible

3 years ago

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Randy Corsentino ,

We booked a trip for July 4th bit due to covid he to cancel. I emailed and requested refund. Was told I could get a travel voucher to use for up to two years. I think in lieu of these covid tomes I should get refund. All my emails I sent requesting that said they would be back in touch with me. O finally called them after no response to my emails. Told nothing can be done on a refund, only a voucher to be used. I'm not sure when I'll be able to go on vacation and now here they sit with my MONEY. DONT use these prople! .

3 years ago

Reply from Evolve Vacation Rental

Hi there, Randy - Unfortunately, the majority of management companies like Evolve are not in a position to offer refunds due to the huge number of cancellation requests we’re receiving. While we understand that a refund would be ideal for many of our guests, it’s simply not a sustainable option for our homeowners or the hundreds of people who work at Evolve.

The travel credit provides you with far more flexibility than the non-refundable policy you booked under and this approach ensures Evolve will be able to accommodate our guests who may need to cancel in the coming months. You can apply your credit towards a future trip at any of our 14,000 vacation homes and you have two years before you need to travel with us.

Oct. 6th, 2020

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Linda G. Matawan, NJ

They are either running a PONZI Scheme or are scammers? I haven't figured it out yet, however i believe the Attorney General will since over 550 people have lodged complaints with them. Same story as others, booked vacation, COVID hit, I didn't pay my final payment until i was assured i would get a full refund (both verbally and in writing). paid final payment of $1290, then got NO TRAVEL ORDER from governor of both my state and state of rental. then NO REFUND. yup - we changed our minds NO SOUP FOR YOU! haven't gotten a dime back.

3 years ago

Reply from Evolve Vacation Rental

Hi there, Linda,

We're very sorry to hear you did not have a positive service experience with us. Similar to other businesses, Evolve did have to adjust its policies to function through the unprecedented times of the pandemic. We updated our cancellation policy to that of a travel credit which provides far more flexibility than the non-refundable policy you booked under. It also helps to ensure Evolve will be here to accommodate our customers who may need to cancel in the coming months. If you have any questions or require additional assistance, please do not hesitate to reach out via your guest account or directly to Evolve at [email protected].

Oct. 7th, 2020

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Jeff Franklin, TN

First review I have ever made. This company is -5 stars. I paid $2K to stay in Gatlinburg right before the pandemic hit in March. Their website said FULL refund which I have screen prints to prove. Evolve won't answer a call, email or anything else. They say no refund even though their website provided one. The most dishonest company that I have worked with maybe EVER. Avoid at all cost.

3 years ago

Reply from Evolve Vacation Rental

Hi there, Jeff,

We're very sorry to hear you did not have a positive service experience with us. Unfortunately, the majority of management companies like Evolve are not in a position to offer refunds due to the huge number of cancellation requests we’re receiving. While we understand that a refund would be ideal for many of our guests, it’s simply not a sustainable option for our homeowners or the hundreds of people who work at Evolve. We do hope you will give us another opportunity to prove this in the future. If you require any additional assistance, please do not hesitate to reach out to us via your guest account or directly at [email protected].

Oct. 7th, 2020

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JJ Nagle Olney, MD

Canceled our trip the day we were to check in when we were already two hours into our travel. They offered no other properties as replacement. They advised the "property contact" person about the cancelation the night before. I have been trying to call them for hours and they do not answer the phones. Absolutely the worst experience I have ever had.

3 years ago

Reply from Evolve Vacation Rental

Hi there, John,

We're terribly sorry to hear that you did not have a positive service experience with us. Unfortunately, unexpected cancellations do happen, and we completely understand the frustrations that come with them. After taking a look at your reservation, we were able to determine that the cancellation was due to an HOA regulation, which not only affected your reservation but other reservations as well. Additionally, while we realize this doesn't solve the main issue, one of our teammates did offer for Evolve to cover the cost of a hotel for 1 night.

Oct. 7th, 2020

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Lara Z Spokane, WA

We rented a lake home for our family to gather in over the 4th of July holiday in Washington. We ahead of time because it is a busy holiday, we had very specific requirements, and we had children flying in from all over the US to join us. Two months before our vacation (with cross country flights already booked), Evolve canceled our rental. They offered to help us find another place, but every rental left with booking over the holiday had bad reviews or significant problems. It was so discouraging and I would NEVER consider renting from them again.

3 years ago

Reply from Evolve Vacation Rental

Hi there, Lara,

We're terribly sorry for this negative experience. Unfortunately, prior to your trip, the homeowner resigned from Evolve and was unable to honor upcoming reservations. We realize how frustrating this must have been, but after reviewing your reservation, we are glad to see that you did in fact find a replacement property which we happily covered the difference in cost between the new and original reservations.

Oct. 7th, 2020

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Sarah Smagacz Chicago, IL

This company is absolutely terrible. Refusing to offer REFUNDS during this time is absolutely criminal. Similar to what other travelers noted, my reservation was cancelled due to COVID-19. Based on how Evolve Vacation Rental has handled this situation by only offering a credit for future use, I am disgusted and have zero interest in leveraging any form of credit to book at their properties in the future. We have paid thousands of dollars for a vacation that cannot be honored, and would simply like our MONEY returned. Please please beware of renting through this company.

3 years ago

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Samantha Satterfield Kansas City, MO

This company is the worst. With the current pandemic they refuse to give refunds on previously booked stays and do not return calls and when you do get to speak with someone they are rude and unwilling to help. People need money to live during this time and may not be able to take a vacation for an extended period of time, so a refund is the only true commendable thing to do in this situation and they are one of the only companies not giving refunds. This should be illegal.

4 years ago

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diego ruiz Raleigh, NC

Worst company ever. Had a vacation stay scheduled to start April 5th, but due to covid I had to sadly cancel. I explained to them that I really need my money back for laptops that I now have to buy my kids for online learning, but they did not care and are still refusing to give me my money back. If anyone sees this please never book with this heartless company ever again. In the middle of this sad situation and the financial struggles that we are going through, they only care about themselves. Sad!

4 years ago

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Ashley322008 Carlsbad, NM

Vacation rental was booked months in advance. Had to cancel due to this pandemic. I also received an email stating they would give a full refund due to this pandemic the world is now facing. I cancelled and requested the full refund. Received an email asking me to respond so they could credit or give a refund. Never heard from them again. Can’t get anybody to answer the phone after waiting 30 mins they hang up. Request a call back and never hear from anybody! WILL NEVER DO BUSINESS WITH THEM AGAIN!! WOULD NOT RECOMMEND!!

4 years ago

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Robert Gonzales Longmont, CO

Horrible. Changed their refund policy midstream. First promised full refund. Then, without warning changed to to keep your money for a later booking only. I have a place in Moab reserved starting 3/21/20. Over $1300. They now cannot provide the lodging as contracted for and refuse to give a refund. If I show up on 3/21, the owner cannot legally provide me the place. My guess is they're headed for bankruptcy, and we all will lose.

4 years ago

Reply from Evolve Vacation Rental

Hi Robert, we're so sorry for the frustration here. The situation surrounding COVID-19 quickly escalated beyond estimation and we needed to update our policy to offer a sustainable solution for all involved. While we’re not able to provide a full refund, the credit will give you the flexibility to travel again when you feel most comfortable, so we’ll be here when you’re ready.

Mar. 23rd, 2020

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Tom E. Las Vegas, NV

We were traveling to Phoenix to watch Spring Training starting March 15th. But due to the Coronavirus all Sprint Training games have been cancelled. So I had no need to go to Phoenix and asked Evolve for a refund but the answer was no. You would think that a company would take into consideration what is going on in the world and be sympathetic to there customers, but I guess the only concern is there bottom line. Don't use them they have no souls.

4 years ago

Reply from Evolve Vacation Rental

Hi Tom, we're so sorry to hear about your frustration. The well-being of our homeowners, guests, and teams is at the core of everything we do, and our current policy reflects that we are happy to help process a refund for you. We have more information on how to do so via our Help Center (apologies, Best Company does not allow us to share a link here) and you will have also received an email with instructions as well.

If you originally booked your trip via Airbnb or Booking, please request a refund for your trip directly through your original booking platform.

If you booked directly with Evolve, or through any other booking platform, please submit a request in your guest account. This can be done by clicking 'Request Change' and selecting 'Other'.

Mar. 14th, 2020

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Rebecca Barker Rhinelander, WI

Evolve allowed the property owner to cancel our 30 day, paid in full reservation two weeks before we were to leave for our vacation. Evolve allowed the property owner to "enter into a long term rental agreement with another party" covering the time we had all ready rented =deposit paid, final payment paid, address of the property sent to us = "set to go" , I guess not.

4 years ago

Reply from Evolve Vacation Rental

Hi Rebecca, we're very sorry for the inconvenience this caused. We see that Matthew was able to reach you to talk things through and to offer some alternative properties. If there's anything we can help with in the future, please don't hesitate to reach out.

Mar. 2nd, 2020

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Nayara Roselle, NJ

Hi I would like to make a complaint about the property that I’m renting at - 15230 Southwest 154 Terrace, Villa B, Miami, FL 33187 The house has no water no air conditioning, the pool the is not heat it was advertised to be heated . i’m very disappointed this Was not what I paid for .I want at least half of my money back this is not respectful .

4 years ago

Reply from Evolve Vacation Rental

Hi Nayara, thanks for taking the time to leave your review. We're very sorry for the inconvenience, but we're happy to see that Trisha was able to work through a resolution on this with you. Please don't hesitate to reach out if we can help with anything in the future—877.818.1014.

Jan. 7th, 2020

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J Borton Huntington Beach, CA

Great service! Everyone is attentive to my questions and needs. They are readily available on weekends and late at night.

4 years ago

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Tom Kunkel Milton, WI

Was very easy using Evolve, would definitely be pleased working with them again. Good communications about the property etc. Very helpful.

4 years ago

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Paula New Boston, TX

I have recently signed on with Evolve with two properties. So far my experience has been great. They respond really fast and efficiently.

4 years ago

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Scott B Austin, TX

Super happy with Evolve. I just wish there was a reverse rating systems as I have had 2 awful guests over the last 12 months.

4 years ago

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Gail Murray

The condo was so cozy and modern and beautiful! All of the amenities made us feel right at home. We will be back again soon.

4 years ago

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Carolyn V Singer Pasadena, MD

Evolve is very easy to book with and they allow you to make the payments online. Can't wait to book again with them. Carolyn Singer

4 years ago

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Jennifer Springfield, IL

Great communication with the evolve team! First time using this service and they were great to work with. Will definitely use them again!

4 years ago

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John Reid High Point, NC

I love the email reminders and information. The timing of the information was perfect. Evolve made rental and payment seamless.

4 years ago

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Carmel Gray Shalimar, FL

Everyone involved were very professional and willing to help with everything that they could to make sure our experience was perfect.

4 years ago

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Caitlin Connor St. Petersburg, FL

I was not told in advance of the check out requests. I had already paid in full before we were advised the homeowner wanted us to strip the linens and perform chores that I paid over 300 cleaning fee to do. I was beyond annoyed by this as I was checking out at 4 am to get an early flight. Either charge a cleaning fee and then actually clean or don't and then I won't mind doing the work for you. Make sure you provide this information in advance of booking not post booking otherwise it is a bait and switch.

4 years ago

Reply from Evolve Vacation Rental

Hi, Caitlin - We're so sorry to hear you had a less than pleasant experience. Our Customer Resolutions Manager Brittney has contacted you directly to discuss some of the points you raised and is looking forward to hearing from you. Thanks for your feedback and consideration. Best - The Evolve Team

Aug. 8th, 2019

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C Smith Dallas, TX

Cute clean apartment. Photos were exactly what the place looked like. Owners have done a fabulous job keeping place up. Highly recommend!

4 years ago

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Susan E Tualatin, OR

Horrible. These guys are awful. House they represent in Woodinville that I rented through VRBO was not at all as represented. It was filthy!!! And on a busy road not quiet and private. They didn’t answer my call or respond to emails. I finally got a hold of the cleaner who lived next door and insisted place was clean - wasn’t - as taking with him I pulled party favors from previous guests from behind a counter appliance along with tons of crumbs. I wrote a negative review with VRBO and they changed it! Liars. Don’t rent with these guys!

5 years ago

Reply from Evolve Vacation Rental

Hi, Susan - We are so sorry to hear you had such a poor experience. Our Customer Resolutions Manager, Brittney, has been attempting to contact you directly to address your concerns and we hope you're able to connect with her soon. Thank you for taking the time to bring this to our attention. Best - The Evolve Team

May. 3rd, 2019

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Peggy Mora, MN

We rented a beach house in Florida through Evolve. When we showed up, the property was a mess. It had been hit by a hurricane a year and a half before and was still in the process of being repaired. The beach was washed away and the bank the house sat on was so eroded that parts of the house were unsafe to use. The tone and approach used by the Evolve staff in resolving this issue were very disappointing. We will never use this company again.

5 years ago

Reply from Evolve Vacation Rental

Hi, Peggy - Thank you for taking the time to share your feedback. We're very sorry to hear your vacation was disrupted and that the issue was not resolved as quickly or professionally as you would have liked. The property has been taken off the market until all repairs are completed by the owner and we will be using your experience as a training opportunity for our team. Please let us know if there is anything else we can do for you. - The Evolve Team

Mar. 7th, 2019

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Monique New City, NY

The worst agency I have ever rented from. No communication between the members. They forgot to tell the owners when we were arriving, so the owners screamed at us about being in their home. They told us a 35 pound dog was fine, however, once we were there the Board told us only 20 pound dogs are allowed to stay. Then we were evicted by the cleaning lady, not Evolve at first, because some people had complained about our dog. Evolve joined later in the discussions, but they did not communicate well with the Management Company, Board and Owners. It was horrible.

5 years ago

Reply from Evolve Vacation Rental

Hi - Monique. Thank you for taking the time to speak with our Customer Resolutions Team. It sounds like there was a misunderstanding about the property's regulations and we apologize that this was not handled properly. We truly appreciate your understanding of the situation and hope to travel with you again soon. Thanks - The Evolve Team

Jan. 20th, 2019

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E Barrett Arlington, TX

He took his time to explain and went over step by step to figure out the annual tax report that I wanted. He is very patient and courteous.

5 years ago

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Neil Tabor West Newton, MA

Your no refund policy hides behind an ugly mask. When I made a reservation Evolves site opened to a cancellation policy with Home Away. Shame on me for thinking this would protect me in case I needed to cancel. I paid the fee only to help them fill there pockets with money. The only way to get a refund is to have Jesus Christ himself come back to life and settle the problem himself. I will except the loss of $476.40 deposit plus $71.88 false insurance policy. Lesson learned!!!

5 years ago

Reply from Evolve Vacation Rental

Thank you for taking the time to provide this feedback, Neil. It sounds like you have been in touch with our Traveler Support Team here at Evolve and we are pleased to hear you came to a resolution. We truly look forward to helping you with your next reservation. Please let us know if there is anything else we can do for you. Thanks - The Evolve Team

Dec. 14th, 2018

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Michael r vest Dandridge, TN

Evolve rep David was very helpful in assisting me ...tge guest wanted to stay another night and David handled it in just a few minutes

5 years ago

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noelle v milam Roanoke, VA

Evolve has definitely helped me get more rentals, however some of their policies are cumbersome, and they always seem to be severely understaffed or staffed by people who are poorly trained.

5 years ago

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Aimee Montgomery Georgetown, DE

I had a rental property confirmed and paid for. 1 week before checking in I contacted the home owner to get the door code and was told the property was not available. This was remind you a week before checkin. No one contacted me before this happened. This left me with having to find another location very quickly and definitely not through this company. Will be warning future users not to use evolve. Very frustrating and dissatisfaction.

5 years ago

Reply from Evolve Vacation Rental

Hi, Aimee. We are so sorry to hear about the difficulties you experienced leading up to your trip. Our Customer Experience Team has attempted to contact you to apologize and learn how we can reconcile the situation, but they have not been able to reach you. If you have a moment, could you please call us at 877.818.1014 so we can be sure this does not happen again. Thanks - The Evolve Team

Oct. 10th, 2018

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Rejeana Gvillo Memphis, TN

My friends and I booked a rental property in March 2018 (made deposits, received confirmation, etc). In September, the reservation was cancelled, stating that the room had been double booked; however, the room was in fact relisted at a higher price. They would not honor the original reservation. DO NOT USE THEM IF YOU PLAN ON ACTUALLY USING THE RESERVATION YOU MADE.

5 years ago

Reply from Evolve Vacation Rental

Thank you for taking the time to bring this to our attention, Rejeana. We would like to speak with you to better understand the situation, however, we can't find anyone with your name in our system. Could you please call our Customer Experience Team at 877.818.1014 so we can work towards a resolution together. Thanks - The Evolve Team

Sep. 14th, 2018

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Sherry Wilkinson Holland, IN

Evolve made booking simple. Kept us informed of check in information and who to call if we had a problem. We even had a back up person just in case.

5 years ago

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Chad Metzler Wayne, NE

We rented a house in northern California (Crescent City) and absolutely loved it. We were 5 minutes from the ocean. Booking and all interactions were very good.

5 years ago

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James Dalfino Shelton, CT

If I could select No Stars I would. I have tried to block out a private booking that I took for my own property, only to have Evolve take a booking. When I contacted them to cancel this booking, they elected to charge me over $150 for a cancellation fee. This is unheard of. Their technology is poor, and you cannot automatically update your listing, but according to them, it becomes your (the owner's) fault. This is unfair and I am moving forward with a full complaint with the DCP and Attorney General's Office.

5 years ago

Reply from Evolve Vacation Rental

Hi, James - Thank you for providing your feedback. We understand you are frustrated with our policies, but owner initiated cancellations create a horrible experience for the traveler and we are forced to retain our booking fee to discourage this type of behavior. We've done a bit of research, and it looks like your issues with double bookings were due to fact that you continued to market your property directly after signing up for our service. We have a strict policy against duplicate listings because they can create fraud concerns with travelers and they often lead to problems with double bookings. Ultimately, it sounds like we were a bad fit for each other. Evolve was created for homeowners who want to eliminate the hassle of having to market and book their own vacation rental, and you appear to be looking for a supplement to your own marketing efforts. We're sorry to hear things didn't work out and we wish you the best of luck with your rental efforts. Thanks - The Evolve Team

Jul. 31st, 2018

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Lisa San Ramon, CA

Do NOT use them under any circumstances. We had an issue with a Property Manager not being responsive, the home not being comfortable and as described and no advance notice of not being able to park near the unit due to street paving in the complex where the rental was. They have a no refund policy and their Property Managers lie and it's their word against yours. Stick to VACASA or any other and avoid this rental network at all cost. They have no interest in customer satisfaction.

5 years ago

Reply from Evolve Vacation Rental

Hi, Lisa - We're so sorry to hear you experienced some issues during your stay. We appreciate you taking the time to speak with our Customer Experience team about some of these concerns so that we can address them for future travelers. It sounds like you were able to come to a resolution and might be booking another vacation soon! Thank you for your time and feedback. Best - The Evolve Team

Jul. 6th, 2018

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Blair Breaux Bridge, LA

Dealing with Evolve Vacation Rental was a very smooth and easy process. There were no issues and I have nothing bad to say!

6 years ago

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Anne Marshall Reiffsteck Chicago, IL

As a customer, I recommend avoiding this company. They engage in fraudulent pricing tactics. This morning, I requested to book a rental property at the published rate of $255. They ignored my request all day, then "updated" the price to $332 per night. I called to find out why, and they were unapologetic about the intraday price increase. They refused to honor the rate that was published at the time of my booking request.

6 years ago

Reply from Evolve Vacation Rental

Hi, Anne - We're very sorry to hear about your experience when trying to book one of our properties. Though pricing and availability can change at any time, we understand the frustration of wanting to book a property only to have the rates increase before you've had a chance to reserve it. Thank you for taking the time to communicate with our team here at Evolve, and we are glad you're satisfied with the resolution. We apologize for the inconvenience this has caused, and look forward to assisting you with your next getaway.

Mar. 12th, 2018

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Karin Warner Minneapolis, MN

The booking and rental experience was easy and fast. There were no unanswered questions or worries and made for a fantastic carefree vacation

6 years ago

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Kent Moore

The home we stayed on the Big Island was fantastic. Great location, clean home, and the kids loved the pool. Best pool we’ve ever had in Hawaii.

6 years ago

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Jillian Curry Depew, NY

Evolve made my weekend in Ellicottville very easy. All the necessary information was provided to me and I was easily able to contact my host. I was very happy!

6 years ago

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Jean Detroit, MI

It was a great place to stay! We loved the view of the mountains! All of the amenities were great too - fireplace, kitchen, living room.

6 years ago

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Rachelle Konz Strom Colorado Springs, CO

Great property, close to Breck but private cabin with own hot tub! The management company was organized and communicated really well.

6 years ago

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Elizabeth Miquel

Evolve does not stand behind the properties on the renter's side and misrepresents the quality of the rental properties they managed. I rented an Evolve property in RI and we moved out after one night-dirty, moldy, smelled of mildew. We were forced to find another property that was actually habitable. Ruined our vacation, platitudes and terrible customer service--stay AWAY!!

6 years ago

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Katlin Parks Vancouver, WA

The Evolve team was so easy to book with! They answered any questions I had promptly. I will be booking with them again!

9 months ago

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Kelly Bolin Liberty Hill, TX

Their customer service is fantastic. I had a question about my rental prior to arrival and they were extremely helpful and friendly.

9 months ago

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Sarah Bruce Kansas City, MO

They did a great job communicating and we didn't have any complaints or concerns. We will definitely use Evolve Vacation Rental again!

9 months ago