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AUTOPAY

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1,385 User Reviews

9.0

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Belinda Iris Itson Cullman, AL

My new loan has been set up and payable. But my old loan has not been paid off. Both are open on my credit report. Not happy. I was told the check was sent and signed for days ago.

11 months ago

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Reply from AUTOPAY

Hello Belinda, we are so sorry to hear about the delay on this. I do see that the payoff to your original lender did clear the banks. Please call our escalation line at 844-290-5731 for more information to resolve this.

Aug. 2nd, 2021

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Cynthia Payton Baytown, TX

Financed me at such a better rate! A little slow at keeping you informed but actually working hard to get the job done.

11 months ago

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Reply from AUTOPAY

Thank you for the feedback Cynthia. We will do our best to improve as well! Thank you for choosing AUTOPAY!

Jul. 6th, 2021

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Frank Piper Broomfield, CO

Everything was going great until it was time for funding, was told I didn't need to make a payment for June but it took over a month so my payment was late from my old company.

11 months ago

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Reply from AUTOPAY

Hello Frank, we would like to apologize for the experience you had and thank you for sharing it with us. We would like to help you get this resolved so if you could please call our escalations department at 844-290-5731 at your convenience, we can assist you with this.

Aug. 6th, 2021

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IRENE PONCEDELEON Escalon, CA

The application process was as simple as it gets and very quick. I was notified everyday of the status of my application.

11 months ago

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Reply from AUTOPAY

Outstanding! Thank you Irene! We appreciate you working with us!

Jul. 3rd, 2021

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Randy

Customer support is not so good.

1 month ago

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Reply from AUTOPAY

Thank you for sharing your feedback. We apologize, as this is not the experience we strive for here at AUTOPAY.If you wish, we would be more than happy to address your questions or concerns as well. Please call us at 844-290-5731 when you are ready.

May. 31st, 2022

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William schindel Kansas City, KS

The delay on answers to my questions and the length of the process in general.

1 month ago

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Reply from AUTOPAY

Hello William. We apologize, as this is not the experience we strive for here at AUTOPAY. If you wish, we would be more than happy to address your questions or concerns as well. Please call us at 844-290-5731 when you are ready.

May. 13th, 2022

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John Haverson Jacksonville, FL

Refinance of my vehicle with a good rate was made so easy! The representative was very knowledgeable and helped me every step of the way! I am very satisfied with my new loan! Thank you auto pay!

7 months ago

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Reply from AUTOPAY

Fantastic! Thank you for sharing your experience with AUTOPAY!

Nov. 19th, 2021

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Cheryl Holloway Perris, CA

The application was quick and I got a response back to my questions very timely. And my whole process was very good and will definately recommend to other people I know.

1 year ago

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Reply from AUTOPAY

Outstanding feedback! Thank you for your business, Cheryl!

Jun. 23rd, 2021

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star star star star star

Raul Espinoza Laveen, AZ

Because I was in need of refinancing my car which I they found me a bank within a few days n with excellent results so that's y I would definitely recommend them.

1 year ago

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Reply from AUTOPAY

Raul, Thank you for your feedback! We appreciate your business.

Jun. 15th, 2021

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Mary Meador Murrieta, CA

They worked very good with me. They gave me a really good deal with refinancing my car. It was so easy to send the papers they needed and stayed on top of everything for me.

1 year ago

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Reply from AUTOPAY

Mary, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Jennifer Guitron Concord, CA

Cole was amazing. Very professional, patient and took time to address any questions I had. The process took less time than I thought. I'm a very happy customer

1 year ago

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Reply from AUTOPAY

Jennifer, Thank you for your review and for choosing AUTOPAY!

Jun. 15th, 2021

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Carol Manning Tallapoosa, MO

I was extremely happy with the company n the rep asa long as we were wkg on getting a loan but as soon as the loan was signed n sealed its like our rep dropped off the face of the earth. I reached oua few times through txt n called but was never answered. We were just left hanging n i do appreciate that.

1 year ago

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Reply from AUTOPAY

Carol, We strive to give the best customer service in the business. We obviously failed here. Please feel free to reach out to our escalations team for any follow up you may have. 8442905731

Jun. 8th, 2021

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Michael R McGuire Hamilton, OH

Failed to keep me informed of the process of my loan. I was told I was approved for a redo then it would've days several days before I heard from them again then the terms would change. In the end I was satisfied but there was a REAL communication problem.

1 year ago

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Reply from AUTOPAY

Michael, Thank you for your feedback. We will follow up internally and make sure we cover any issues that may have come up. We value all feedback and learn from each issue! Cheers, AUTOPAY!

Jun. 2nd, 2021

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Gavin M Conroe, TX

The process was pretty easy and the rep I talked to was really helpful and and very informative. Every question I asked was answered with a pretty detailed response

1 year ago

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Reply from AUTOPAY

Great feedback! Thank you for choosing AUTOPAY!

Jun. 2nd, 2021

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Tmmiller34 Los Angeles, CA

It was simple, professional and quickly done.

3 weeks ago

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Reply from AUTOPAY

TM, thank you for appreciating our process and for working with us! We look forward to assisting you in the future as well!

May. 31st, 2022

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marybeth craw IL

Too short.what I like that every time I text. They got right back to me

1 month ago

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Reply from AUTOPAY

Thank you for choosing AUTOPAY! We appreciate your business!

May. 25th, 2022

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Rita Bartlett Altoona, IA

They are very easy to work with and dependable!!!!!!!!!!!

3 months ago

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Reply from AUTOPAY

Thank you for sharing your great experience, Rita! We're glad we could help.

Mar. 26th, 2022

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Kasi K Svejkovsky San Manuel, AZ

Was Happy with the way they helped me out everyone i talked to was very nice.

3 months ago

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Reply from AUTOPAY

This is great to hear, Kasi! Thank you so much for the review.

Mar. 26th, 2022

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star star star star star

Steve Novak Matteson, IL

Very easy to use and registration is also very easy

3 months ago

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Reply from AUTOPAY

We try to make sure the process is easy as can be! Thanks for sharing your great experience.

Mar. 24th, 2022

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Erica Madera, CA

The woman that helped me was great. Super helpful!

3 months ago

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Reply from AUTOPAY

We're so grateful to hear this, Erica! Thanks for the kind words.

Mar. 26th, 2022

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Paul Thomas Greenwood, SC

They went over and above to get me refinanced

3 months ago

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Reply from AUTOPAY

This is great to hear, Paul. Thank you for your business!

Mar. 26th, 2022

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PAMELA WILDE Cicero, IL

Professional rep and great information provided

3 months ago

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Reply from AUTOPAY

Thank you so much for your review, Pamels!

Mar. 26th, 2022

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Verdell Clark Decatur, GA

I don't like the fact they charge a service fee for payments off my debit card.

3 months ago

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Reply from AUTOPAY

Hi Verdell, unless you're making a down payment on a loan, we normally don't process payments. Could you possibly be looking for another company's page? There are a few companies with a similar name to ours. Of course, if you find that we charged you a service fee for any reason, we'd be happy to look into it! Just give us a call at 844-290-5731.

Mar. 24th, 2022

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Latoya Indianapolis, IN

If I knew they were going to raise the amount another $3000, I would not have refinanced

3 months ago

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Reply from AUTOPAY

I'm sorry to hear that there was a surprise in your refinance! We always disclose the amount of the loan, so if this didn't happen, we would love to look into it. Do you mind giving our Customer Success team a call? 844-290-5731

Mar. 24th, 2022

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Nikole David Townville, SC

Kept me up to date on everything and saved me money

3 months ago

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Reply from AUTOPAY

Thank you for the review, Nikole! We're always happy to help.

Mar. 26th, 2022

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William Cody Pueblo, CO

Confusing and not sure they are legit! I try to not go online and prefer to talk with a person.

3 months ago

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Reply from AUTOPAY

We're for real, William! While we may not have a store front, we would love to speak to you in person. Just give us a call! 844-290-5731

Mar. 24th, 2022

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star star star star star

Nicole Coleman Indianapolis, IN

They made it easy to pay the login and pay the bill

3 months ago

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Reply from AUTOPAY

Thanks for the excellent review, Nicole!

Mar. 26th, 2022

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star star star star star

Cindy Lemoine Eagle River, AK

The product was easy to use and convenient to pay

3 months ago

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Reply from AUTOPAY

Thanks for the great review, Cindy!

Mar. 26th, 2022

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Dan Denver, CO

Super easy to deal with, Joseph was very helpful

3 months ago

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Reply from AUTOPAY

I'm so glad to hear that! We will pass this along to Joseph.

Mar. 26th, 2022

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Reymundo Ovalle McAllen, TX

It was a great experience, very quick and easy process

3 months ago

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Reply from AUTOPAY

I'm so glad we could help, Reymundo. Thank you for your business!

Mar. 26th, 2022

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Tiffany Hardy Lancaster, CA

Eric was great. He provided excellent customer service

3 months ago

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Reply from AUTOPAY

Thanks for the wonderful review! I'm so glad we could help.

Mar. 26th, 2022

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star star star star star

Barbara Hidalgo Miami, FL

I got the refinancing and did not have good credit.

3 months ago

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Reply from AUTOPAY

We can help people in all sorts of situations, Barbara! Thank you for the wonderful review.

Mar. 26th, 2022

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Irma Barron Dallas, TX

Excellent customer service the response back on your concerns was great

3 months ago

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Reply from AUTOPAY

We're so glad to hear this, Irma! Thanks for the review.

Mar. 26th, 2022

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star star star star star

Fabian Baez West Palm Beach, FL

They were able to lower my monthly payments on my vehicle.

3 months ago

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Reply from AUTOPAY

That's what we do best, Fabian! Thanks for the review.

Mar. 26th, 2022

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star star star star star

Larry Bennett Lexington, SC

They took care of everything, stress free.

3 months ago

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Reply from AUTOPAY

Thank you for refinancing with AUTOPAY!

Mar. 26th, 2022

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CARMEN BROOKS Cleveland, OH

The timely manner in which this was handled

3 months ago

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Reply from AUTOPAY

I'm glad we were so prompt, Carmen! Thank you for the review.

Mar. 26th, 2022

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star star star star star

dustin smith Boonville, IN

Fast and easy also great people to work with

3 months ago

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Reply from AUTOPAY

Thank you for your business, Dustin!

Mar. 26th, 2022

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Jandi Smith Bakersfield, CA

Easy seamless process. Everyone was really nice.

3 months ago

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Reply from AUTOPAY

This is exactly what we strive for, Jandi! Thank you for your review.

Mar. 26th, 2022

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star star star star star

Joseph Caruso Albany, NY

Super knowledgeable and very professional experience

3 months ago

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Reply from AUTOPAY

We're so glad to hear this, Joseph! Thank you again for refinancing with AUTOPAY.

Mar. 26th, 2022

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star star star star star

Joseph Cook Fort Wayne, IN

They returned all my text and answered all my questions

3 months ago

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Reply from AUTOPAY

Thank you for sharing your experience with us, Joseph!

Mar. 26th, 2022

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star star star star star

Guadalupe Balderas Brandon, FL

Great customer service..very easy process

3 months ago

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Reply from AUTOPAY

This is awesome to hear, Guadalupe! Thanks for your business.

Mar. 26th, 2022

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star star star star star

Chase Inman Georgetown, TX

Jesse was always in contact with me. Always updated me when I had questions. Made sure I was fully aware of everything happening. What I needed to give and what he could offer. Will be back! Will recommend Autopay to everyone I know.

7 months ago

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Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Nov. 19th, 2021

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star star star star star

Jeff Highland, CA

Matt did a great job keeping me informed. He was available to answer my questions when needed.

2 months ago

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Reply from AUTOPAY

We only hire the best, Jeff! Thanks for choosing AUTOPAY.

Apr. 19th, 2022

star star star star star

RONALD Charles Thomas Folsom, CA

It was easy, not overwhelming and they were patient in understanding my circumstances.

2 months ago

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Reply from AUTOPAY

Thanks for the great review, Ronald! We appreciate your business.

Apr. 5th, 2022

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star star star star star

Kerri Hicks Santa Fe, NM

They were awesome. They are very professional,caring, and understanding.

4 months ago

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Reply from AUTOPAY

Thank you for refinancing with AUTOPAY, Kerri!

Mar. 26th, 2022

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star star star star star

Stephanie Reynolds Mulberry, FL

The whole process was very easy, simple the people very friendly.

4 months ago

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Reply from AUTOPAY

Thank you so much for your review!

Mar. 26th, 2022

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star star star star star

Timothy Madden Marion, NC

Quick, courteous, answered all my questions and helped alot

4 months ago

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Reply from AUTOPAY

Thanks for your business and for this great review, Timothy!

Mar. 17th, 2022

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star star star star star

Lavisha Alexander

Easy comummication on point,clear,straighrt foward

4 months ago

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Reply from AUTOPAY

Thanks for the great review, Lavisha!

Mar. 17th, 2022

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star star star star star

Nathan Reed Rockport, TX

Autopay helped save me thousands of dollars and it was fast and easy.

4 months ago

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Reply from AUTOPAY

This is the best feedback we can ask for, Nathan! Thanks for sharing!

Mar. 17th, 2022

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star star star star star

Nadine Perea Vancouver, WA

They understood my needs. Helped to qualify me for my refi.

4 months ago

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Reply from AUTOPAY

Thanks for the review, Nadine! We're glad we could help.

Mar. 17th, 2022