Name: AUTOPAY
Rating: 4.5

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Verified Customer

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Lauren Dombrowski Pittsburgh, PA

The process was quick, however my agent seemed too busy to really explain to me the conditions of my refinance. i did not need additional insurance, yet it was added anyways and increased my loan by $3000. i guess i should've read the fine print a little bit more, but this was not discussed with me and I did not need an extended warranty. now instead of saving money I will be spending more!

2 years ago

Reply from AUTOPAY

Hello Lauren, I'm so sorry if there was a miscommunication during the signing. We always disclose the GAP and Vehicle Service Contract before and during the signing, so if these coverages came as a surprise, please give us a call at 844-290-5731. We would like to research this further. Also, both coverages are refundable, so we are happy to assist with that if you do not want them.

Oct. 22nd, 2021

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M Gene Woolard Kinston, NC

Not accepting common insurance documents known industry wide made processing of this loan slow and irritating.

2 years ago

Reply from AUTOPAY

Hello Melvin, We apologize for any delays you experienced with your loan process and any difficulties experienced during the documentation process. We at AUTOPAY strive to make our experience with our customers expedient and pleasant. We would be happy to address any further questions or concerns you may have if you wish to call us at 844-290-5731.

Aug. 6th, 2021

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Verified Customer

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Mitchell Swift Littleton, CO

They got me a good monthly premium but the process has been very drawn out and poor communication in general.

2 years ago

Reply from AUTOPAY

Hello Michael, Thank you for your feedback and We are excited to have found you a better rate and would like to apologize for any miscommunication or delayed processes. We would love to address these issues for you, if you wish you may call us at 844-290-5731 and we would be more than happy to help you.

Aug. 6th, 2021

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Verified Customer

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Nathanael Cosio Bentonville, AR

They made the process very easy and convenient.

2 years ago

Reply from AUTOPAY

Thank you for your feedback Nathanael! We are happy to assist you! Thank you for choosing AUTOPAY!

Jul. 8th, 2021

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Verified Customer

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Rebecca Jo Ingram Plano, TX

Noah was awesome! He helped me through the whole process, step by step, "holding my hand" the entire way!

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for your feedback Rebecca!

Jul. 8th, 2021

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Verified Customer

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Rich Collins Anaheim, CA

Great experience and customer service! Very easy process fron beginning to end.

2 years ago

Reply from AUTOPAY

Thank you for your Feedback Rich! We are delighted to help you!

Jul. 8th, 2021

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Verified Customer

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Robert Corum Blue Springs, MO

POOR COMMUNICATION NEVER ANSWER CALLS. Hard to get in touch with anyone. No walking me through the paperwork to know or explain the numbers. I would never use your service in the future but will also not tell anyone not to.

2 years ago

Reply from AUTOPAY

Hello Robert, Thank you for reaching out to us and we would love to address your concerns about your experience with us if you would like to call us at 844-290-5731 when you are ready. We at AUTOPAY always strive to make sure our customers are assisted through their loan process and would like to rectify any issues that may have occurred.

Aug. 6th, 2021

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Verified Customer

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Son Dok Fort Worth, TX

Very quick and easy. Person I work with is very friendly and answer all my question in a timely manner

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for your feedback Son!

Jul. 8th, 2021

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Verified Customer

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Steven J Bay Collinsville, IL

Fast, personal service was the best aspect of my Autopay experience

2 years ago

Reply from AUTOPAY

Great feedback Thank you! Thank you for working with us Steven!

Jul. 8th, 2021

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Verified Customer

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Steven Siegelman Toms River, NJ

Wasn't told I would get charged a month of interest before the check was sent. I will not recommend this service to anyone..

2 years ago

Reply from AUTOPAY

Hello Steven, We apologize for the confusion and inconvenience. We would love to address your concerns about your loan balance and address what may have occurred during your experience with us. If you could please give us a call when you are ready at 844-290-5731 we will be more than happy to assist you to make sure everything is in order for you.

Aug. 6th, 2021

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Verified Customer

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Sylvia L Burzell Greeley, CO

It was fast, great customer service. Quick payoff when I refinanced with them.

2 years ago

Reply from AUTOPAY

Thank you for your feedback Sylvia!

Jul. 8th, 2021

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Verified Customer

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Tammy Najam Sioux Falls, SD

They made the whole process of refinancing my car quick and easy

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for your feedback Tammy!

Jul. 8th, 2021

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Verified Customer

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Alan J Roukey Northampton, MA

They took their sweet time submitting the application to my old finance company. The old finance company took my bill out for the month. I did not budget the extra expense, so a whole bunch of other bills did not have the funds. My bank the charged me $500 in overdraft fees.

2 years ago

Reply from AUTOPAY

Hello Alan, We apologize for the delay and thank you for sharing your experience with us. We would love to address your concerns about your loan and what occurred. If you could please give us a call when you are ready at 844-290-5731 we will be more than happy to assist you to make sure everything is in order for you.

Aug. 6th, 2021

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Angela Memmel Grafton, WI

Took a lot longer than expected and had to pay more interest because it took so long

2 years ago

Reply from AUTOPAY

Hello Angela, We apologize for the delay, thank you for sharing your experience. If you could please give us a call when you are ready at 844-290-5731 we will be more than happy to assist you to make sure everything is in order for you.

Aug. 6th, 2021

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Morris Wood Eden, NC

They handled my refinance with a lower payment and lower interest

2 years ago

Reply from AUTOPAY

Great news Morris! Thank you for your feedback! We are happy to help!

Jul. 8th, 2021

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Robert Latham Battle Ground, WA

Communication was hit and miss, a lot of missed calls and emails

2 years ago

Reply from AUTOPAY

Hello Robert, Thank you for sharing your experience. We apologize for the difficulties in communication. This is not the experience we strive for here at AUTOPAY. If you would like to share more about your experience, please call us at 844-290-5731.

Aug. 6th, 2021

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Verified Customer

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Sherry Vermilyer Alpine, AL

Excellent service and quick turn around.

2 years ago

Reply from AUTOPAY

Fantastic! Thank you Sherry!

Jul. 8th, 2021

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Verified Customer

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Tenia Morris Chapel, TN

Very easy to apply for an auto loan. Autopay was very easy to work with. I recommend Autopay to all of my friends and family

2 years ago

Reply from AUTOPAY

Thank you Tenia! Recommendations are the highest compliment! Thank you for working with us!

Jul. 8th, 2021

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Aron Lewis Medway, OH

Fast and easy to work with the only down fall was I wanted a shorter loan and couldn't get a response out of anyone for that but still very happy with where I landed and my payment.

2 years ago

Reply from AUTOPAY

Hello Aron, We are sorry for the inconvenience. Thank you for your feedback!

Aug. 2nd, 2021

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Verified Customer

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Ashley Sawyer Waukesha, WI

Unbeatable, fast, and easy service! Would highly recommend!

2 years ago

Reply from AUTOPAY

Hi Ashley, we are very thankful for your feedback and the high recommendations! We are always happy to help and were glad your experience went so well.

Jul. 16th, 2021

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Verified Customer

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Ben Alford Marion, SC

They got me approved when no one else coulc

2 years ago

Reply from AUTOPAY

Hi Ben! We are so happy we were able to help you, thank you!

Jul. 16th, 2021

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Verified Customer

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Blossom Cole Ocoee, FL

Autopay walk me through the process and give me accurate information I'm so thankful

2 years ago

Reply from AUTOPAY

Hello Blossom, we are always more than happy to help and we are very thankful for the kind response!

Jul. 16th, 2021

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Brandi Hampton, GA

The were very informative and instrumental with ensuring everything was processed for my refinance loan.

2 years ago

Reply from AUTOPAY

Hi Brandi, thank you so much and we are glad to hear the process was informative and easy for your refinancing!

Jul. 16th, 2021

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Verified Customer

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Carrie Waco, TX

It was super easy, I just sat back and they did everything. Got me a lower payment on my car. Super simple

2 years ago

Reply from AUTOPAY

Hi Carrie! Glad to hear the experience with us went so well, thank you!

Jul. 16th, 2021

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Carrie Kohler Lomira, WI

It's very confusing and a long process. After all the documents I sent I got an email saying I was denied and a email saying I was approved. Not sure what is going on.

2 years ago

Reply from AUTOPAY

Hello Carrie, Thank you for sharing your experience. We apologize for the confusion and inconvenience. If you could please give us a call when you are ready at 844-290-5731 we will be more than happy to assist you to make sure everything is in order for you.

Aug. 6th, 2021

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Verified Customer

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Charmaine Cooper Philadelphia, PA

Excellent customer care service. No delays with response. My representative always sure he was available for concerns.

2 years ago

Reply from AUTOPAY

Hi Charmaine, we are glad to hear your experience with us was so easy and that we were able to address any questions you had without delay. Thank you!

Jul. 16th, 2021

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Verified Customer

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Chris Seelig Fontana, CA

Great they found a loan. But the back and forth asking for documents I already sent sucked.

2 years ago

Reply from AUTOPAY

Hello Chris, Thank you for working with us and sharing your experience. We are excited to have found you a better rate and would like to apologize for the inconvenience with the documents. If you would like to share more about your experience please call us at 844-290-5731.

Aug. 6th, 2021

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Verified Customer

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Christina Vielmas Andover, MA

Wonderful customer service and streamlined process

2 years ago

Reply from AUTOPAY

Hello Christina, thank you for your kind words and we are happy you had such an easy experience with us here at AUTOPAY!

Jul. 16th, 2021

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Christopher Joseph Northridge, CA

Once documents were signed, ageny never returned calls.

2 years ago

Reply from AUTOPAY

Thank you for sharing your experience. We are very sorry you experienced these difficulties with communication with our team at AUTOPAY. We would love to address your concerns as this is not the experience we strive for. If you wish to reach out to us at 844-290-5731 we would be happy to assist you.

Aug. 6th, 2021

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Verified Customer

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DONALD WALTER Charlotte, NC

Very easy process to apply for a auto loan

2 years ago

Reply from AUTOPAY

Hi Donald, we are glad you had such an easy experience with us. Thank you so much for your feedback!

Jul. 16th, 2021

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Verified Customer

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Elaine Simmonds Norcross, GA

Noah was knowledgeable, professional, relatable and patient! Excellent work done!

2 years ago

Reply from AUTOPAY

Hello Elaine, thank you for your kind words about Noah and we are happy you had a great experience!

Jul. 16th, 2021

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Verified Customer

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eric perry Harwood, MD

excellent customer service and professionalism

2 years ago

Reply from AUTOPAY

Hello Eric, thank you for your kind words. We always strive for the best customer experience and we are glad you had a great experience!

Jul. 16th, 2021

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Verified Customer

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Isam K. Masri Valrico, FL

Easy to work with and great experience is how I share my thoughts on this company.

2 years ago

Reply from AUTOPAY

Hi Isam! That is great to hear you had such an amazing experience with us, thank you!

Jul. 16th, 2021

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Janice Clark Phenix City, AL

They were very helpful working out my car refiance details.

2 years ago

Reply from AUTOPAY

Hello Janice, we are so glad we were able to help you with your refinancing process. Thank you for your kind words!

Jul. 16th, 2021

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Verified Customer

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Jean Almodovar Tucson, AZ

Is a fast, easy process that help me save hundreds of dollars a year.

2 years ago

Reply from AUTOPAY

Hello Jean, we are happy to hear that we were able to assist you so well! Thank you for your kind feedback about you experience with us.

Jul. 16th, 2021

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Verified Customer

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Jenny Burrell Burlington, KY

Auto pay kept me informed every step of the way

2 years ago

Reply from AUTOPAY

Hi Jenny, thank you for the feedback! We are happy to hear your experience with us was helpful.

Jul. 16th, 2021

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Verified Customer

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Jeremiah Eucha, OK

Autopay was able to help me refinance my vehicle with a lower payment and interest rate! They were quick, responsive, and very helpful thru the whole process.

2 years ago

Reply from AUTOPAY

Hi Jeremiah! Thank you for your kind response! We are always happy to help and we are glad your experience went so well.

Jul. 16th, 2021

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Jeremy Berg Thompson, IA

Good communication and was able to get my car loan refinance completed

2 years ago

Reply from AUTOPAY

Hi Jeremy, we are glad we were able to assist you in your refinancing process, thank you!

Jul. 16th, 2021

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Joas Thermidor Fort Lauderdale, FL

Professional and knowledgeable staff, guided me correctly on refinancing my car

2 years ago

Reply from AUTOPAY

Hello Joas, thank you so much for that feedback!

Jul. 16th, 2021

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Juan Lopez San Antonio, TX

Fast and easy process, great customer service

2 years ago

Reply from AUTOPAY

Hi Juan! It's great to hear you had such an easy experience with us, thank you!

Jul. 16th, 2021

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Kanisha marshall Suffolk, VA

It was a really simple process and your agent isn't here with you every step of the way

2 years ago

Reply from AUTOPAY

Thank you for your kind review Kanisha!

Jul. 16th, 2021

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KayLee Baker Fort Worth, TX

They weee very helpful and allowed me to set up auto pay on a different day

2 years ago

Reply from AUTOPAY

Hi KayLee, we're glad to hear you had such a helpful experience with us. Thank you so much for your feedback!

Jul. 16th, 2021

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KB Hereford, AZ

They are NOT honest !!! I have caught them in several lies regarding my auto refinance account.

2 years ago

Reply from AUTOPAY

Hello KB, Thank you for sharing this information with us. We would love to address your concerns about your experience with us in order to assist you further. If you have any additional questions or feedback, please let us know at 844-290-5731 and we would be happy to help.

Aug. 6th, 2021

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Keith A. Eggleston Lake Luzerne, NY

They were very helpful , and very nice to this old man thanks

2 years ago

Reply from AUTOPAY

Great to hear, Keith! Thank you for your feedback and for working with us!

Aug. 3rd, 2021

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Krystal Barrett Stone Mountain, GA

No follow up no calls, previous loan company stated balance hasn't been paid no contact made outside email

2 years ago

Reply from AUTOPAY

Hello Krystal, Thank you for reaching out to us. We apologize for the inconvenience and would love to address your concerns about your loan balance. If you could please give us a call when you are ready at 844-290-5731 we will be more than happy to assist you to make sure everything is in order for you.

Aug. 6th, 2021

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Larry Doerr Chino Hills, CA

They were good on follow through and they saved me $

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your experience, Larry!

Aug. 3rd, 2021

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Latonya Croxton Birmingham, AL

Patrick was amazing and answer all my questions

2 years ago

Reply from AUTOPAY

Hi Latonya! Thank you for the feedback and it is wonderful to hear Patrick was able to help answer all your questions!

Jul. 16th, 2021

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Verified Customer

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Marcus Myers Eureka, CA

I had a good experience with their sales representative he got things done

2 years ago

Reply from AUTOPAY

Hi Marcus! We are happy to hear you had a great experience with your representative. Thank you so much for choosing AUTOPAY!

Jul. 16th, 2021

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Verified Customer

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Maria R Paredes de Dorantes Henderson, NV

Easy proces, low rates. Customer service the best of the best, keep you inform on every step of the proces.

2 years ago

Reply from AUTOPAY

Hello Maria, that is great to hear your experience with us was so pleasant and thank you so much for that feedback!

Jul. 16th, 2021

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Mark Wilson Bloomfield, CT

They were able to deliver when others can't!

2 years ago

Reply from AUTOPAY

Hi Mark! We always try to provide the best experience at AUTOPAY and thank you for your kind feedback!

Jul. 16th, 2021