Name: AUTOPAY
Rating: 4.4

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Verified Customer

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Elaine Simmonds Norcross, GA

Noah was knowledgeable, professional, relatable and patient! Excellent work done!

3 months ago

Reply from AUTOPAY

Hello Elaine, thank you for your kind words about Noah and we are happy you had a great experience!

Jul. 16th, 2021

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Verified Customer

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V. A. Pasadena, MD

It was a good experience working with them. Everything quick and a lot of communication.

3 months ago

Reply from AUTOPAY

Thank you for your feedback and for working with AUTOPAY!

Jul. 15th, 2021

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Verified Customer

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Blossom Cole Ocoee, FL

Autopay walk me through the process and give me accurate information I'm so thankful

3 months ago

Reply from AUTOPAY

Hello Blossom, we are always more than happy to help and we are very thankful for the kind response!

Jul. 16th, 2021

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Verified Customer

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Isam K. Masri Valrico, FL

Easy to work with and great experience is how I share my thoughts on this company.

3 months ago

Reply from AUTOPAY

Hi Isam! That is great to hear you had such an amazing experience with us, thank you!

Jul. 16th, 2021

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Verified Customer

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Joseph Elkton, MD

My rep went above and beyond. Showed how much the company values customer service

3 months ago

Reply from AUTOPAY

That is Amazing, Joseph! We love getting feedback like this! Thank you!

Jul. 8th, 2021

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Verified Customer

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Tia Carney Brookhaven, PA

Autopay helped me refinance my car with a really good interest rate. I'm very pleased.

3 months ago

Reply from AUTOPAY

Fantastic! Thank you Tia! We are delighted we could save you money in interest!

Jul. 8th, 2021

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Verified Customer

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Mitchell Swift Littleton, CO

They got me a good monthly premium but the process has been very drawn out and poor communication in general.

3 months ago

Reply from AUTOPAY

Hello Michael, Thank you for your feedback and We are excited to have found you a better rate and would like to apologize for any miscommunication or delayed processes. We would love to address these issues for you, if you wish you may call us at 844-290-5731 and we would be more than happy to help you.

Aug. 6th, 2021

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Verified Customer

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Brandon Goforth Houston, TX

Very easy process. Mathew kept me very informed. It's always good to save money.

3 months ago

Reply from AUTOPAY

We are delighted we could help you save! Thank you for your feedback, Brandon!

Jul. 17th, 2021

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Verified Customer

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Nancy Wellons San Antonio, TX

Very quick getting my vehicle refinance kept me updated all the way through the process

3 months ago

Reply from AUTOPAY

Thank you for your feedback Nancy!

Jul. 8th, 2021

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Verified Customer

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Donald Stone Bethlehem, NH

Easy, results immediate, flexible options for best loan client, courteous and knowledgeable staff

3 months ago

Reply from AUTOPAY

WOW! Thank you for your feedback Donald!

Jul. 8th, 2021

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Verified Customer

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Ni-Keshia Spencer Manvel, TX

Customer service was great! Easy to get paperwork completed, Rep was super nice

3 months ago

Reply from AUTOPAY

Amazing to hear! We are delighted to help you Ni-Keshia! Thank you!

Jul. 8th, 2021

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Verified Customer

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Gabriela Loza Monrovia, CA

It was super easy, all done through the computer and phone, and best of all they do all the work.

3 months ago

Reply from AUTOPAY

Thank you for the great feedback Gabriela. We are happy to help you! Thank you for choosing AUTOPAY!

Jul. 8th, 2021

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Verified Customer

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Sylvia L Burzell Greeley, CO

It was fast, great customer service. Quick payoff when I refinanced with them.

3 months ago

Reply from AUTOPAY

Thank you for your feedback Sylvia!

Jul. 8th, 2021

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Verified Customer

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Charles Jennings Fort Worth, TX

Matthew was great, he always called me back promptly, and answered all my questions.

3 months ago

Reply from AUTOPAY

Fantastic! Thank you for your feedback, Charles!

Jul. 17th, 2021

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Verified Customer

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Jake Godbey Auburn, AL

Excellent service. Kept me informed every step of the way. Recieved a good rate.

3 months ago

Reply from AUTOPAY

Great! Thank you for choosing AUTOPAY, Jake!

Jul. 16th, 2021

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Verified Customer

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Lakesha Jones Pompano Beach, FL

My rep Arie was very knowledgeable and kept us up-to-date with the entire process

3 months ago

Reply from AUTOPAY

Thank you, Lakesha! Thank you for choosing AUTOPAY!

Jul. 17th, 2021

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Verified Customer

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Kenneth boyce Absecon, NJ

Good pr friendly service informative great rates helpful with finding solutions to questions

3 months ago

Reply from AUTOPAY

Fantastic! Thank you for your feedback, Kenneth!

Jul. 16th, 2021

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Verified Customer

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Juan Jaramillo Albuquerque, NM

Quick response time on approval. Just was a little hard to contact the loan officer with Autopay sometimes.

3 months ago

Reply from AUTOPAY

Juan, Thank you for sharing your experience. We do apologize for any communication issues and are working to improve this. If you would like to discuss please call us at 844-290-5731Thank you for working with AUTOPAY!

Aug. 4th, 2021

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Verified Customer

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Dennis Augustus Loganville, GA

I had a good experience. Rates were good, customer service was friendly. For the most part, a seemless transaction.

3 months ago

Reply from AUTOPAY

Fantastic! Thank you, Dennis, for sharing your feedback!

Aug. 3rd, 2021

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Verified Customer

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Walter Bell Reno, NV

Because the paperwork they sent me the first time was incorrect, I ended up having to fill out the forms and get them notarized AGAIN and then more forms were incorrect and I had to do some of them 3 times.

3 months ago

Reply from AUTOPAY

Hello Walter, We apologize for the delays and difficulties you experienced in the documentation process of your loan. We would love to discuss this experience with you in order to improve our services at AUTOPAY. If you wish, you may call us at 844-290-5731 when you are ready and we will be happy to help you.

Aug. 6th, 2021

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Verified Customer

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Sherry Brown Montevallo, AL

I had a great experience partnering with autopay. They kept me informed during the entire process.

3 months ago

Reply from AUTOPAY

Fantastic! Thank you for choosing AUTOPAY Sherry!

Jul. 3rd, 2021

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Verified Customer

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Chad N Wright Wallace, SC

Good sales person. Good online experience. Good that it is contact less. Easy to turn in required documents.

3 months ago

Reply from AUTOPAY

Thank you for sharing your feedback Chad! We appreciate working with you.

Aug. 2nd, 2021

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Verified Customer

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Charlotte Jenkins Henderson, NV

Excellent customer service. Always answered my text messages on a timely manner.

3 months ago

Reply from AUTOPAY

Fantastic Charlotte! Thank you for your feedback!

Jul. 3rd, 2021

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Verified Customer

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Ambar Corpus Christi, TX

Alex was very helpful and available at anytime. The process was simple and easy!

3 months ago

Reply from AUTOPAY

Outstanding! We will pass along the feedback! Thank you Ambar!

Jul. 3rd, 2021

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Verified Customer

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Jacqueline Richardson Frederick, MD

My rating is 5 because my agent was very transparent, kept me in the loop during the whole process.

3 months ago

Reply from AUTOPAY

Fantastic! This is what we strive for! Thank you for sharing, Jacqueline!

Jul. 16th, 2021

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Verified Customer

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Ashley French Charleston, WV

Almost perfect except I could've used a manger to step in sooner when I needed help and it was requested

3 months ago

Reply from AUTOPAY

Hello Ashley, Thank you for sharing your feedback! We will use this to grow. We apologize for the inconvenience and issues. If you would like to discuss this please call us at 844-290-5731

Aug. 4th, 2021

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Verified Customer

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Ira Wilmington, DE

Great service and made it very simple. Honest and follow up with everything said to me.

3 months ago

Reply from AUTOPAY

Great to hear! Thank you for your feedback Ira!

Jul. 3rd, 2021

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Verified Customer

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Angel Rios San Diego, CA

My experience before signing up with autopay but afterwards I didn't get a follow up from an autopay agent.

3 months ago

Reply from AUTOPAY

Hello Angel, We apologize for the inconvenience! Thank you for sharing so we can learn and grow from this! We would love to address any concerns you may have, if you would like to give any further details or if there is any information you still need, please call us at 844-290-5731

Aug. 4th, 2021

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Verified Customer

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Jac Gardner Horseshoe Beach, FL

Very helpful courteous and knowledgeable. Lowered my interest rate and monthly payment.

3 months ago

Reply from AUTOPAY

Outstanding! Thank you for your feedback Jac!

Jul. 3rd, 2021

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Verified Customer

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Joan Branch Plymouth Meeting, PA

AUTOPAY was willing to give me a chance but mostly they brought my interest rate down over 10 points.

4 months ago

Reply from AUTOPAY

Excellent to hear! Thank you for your feedback, we are thrilled to have saved you so much! AUTOPAY

Jun. 23rd, 2021

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Verified Customer

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Deborah Gossom Mansfield, OH

Very easy to work with. Had some questions after and they answers them for me. Friendly and knowledgeable

4 months ago

Reply from AUTOPAY

Outstanding! Thank you for the feedback, Deborah!

Jun. 23rd, 2021

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Verified Customer

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RAYMOND BILIMON Wahiawa, HI

Awesome, Mike was very easy to communicate with and seems to be a really good guy. Overall experience was awesome.

4 months ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY for your refinance needs!

Jun. 23rd, 2021

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Verified Customer

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Nicole Mast Columbus, IN

Very responsive to my questions once I was sent to a customer service rep that would actually follow up.

4 months ago

Reply from AUTOPAY

Nicole, thank you for choosing AUTOPAY! Cheers

Jun. 23rd, 2021

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Verified Customer

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Kia Stanz Philadelphia, PA

I honestly wasn't thinking of refinancing. I apprehensively spoke with the representative and she informative and accommodating

4 months ago

Reply from AUTOPAY

Kia, thanks for your honest feedback! We are thankful for your business! AUTOPAY

Jun. 23rd, 2021

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Verified Customer

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Brian LaBrie South Hero, VT

Fasy effecient service, found the process to be seemless. Was very suprised how quick and easy everything was.

4 months ago

Reply from AUTOPAY

Great Feedback! Thank you for choosing us for your refinance needs! Cheers, AUTOPAY

Jun. 23rd, 2021

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Verified Customer

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Devyne castillo Los Angeles, CA

Very good communication, I had Daniel brewer help me with my refinance and he was very much helpful!

4 months ago

Reply from AUTOPAY

Devyne, thank you for your response. We will pass on your kind words to Daniel!

Jun. 15th, 2021

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Verified Customer

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Rick Rossner Exeter, CA

Customer service was very poor. Agent was very poor at responding to inquiries. Agent would send text message asking to call and then would never answer his phone or return messages or text responses.

4 months ago

Reply from AUTOPAY

Hello Rick, thank you for your review. We apologize that we did not respond to your communications in a more timely manner. AUTOPAY prides itself on providing excellent customer service, but we fell short of our standard in this case. Your feedback will be used to help improve the customer experience for everyone. If you have any additional questions, comments, concerns, or information we can provide, we can be reached at 844-290-5731.

Jun. 16th, 2021

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Verified Customer

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Toni L Vadala Syracuse, NY

Overall great, but sometimes, being told one thing only to find out, oh wait, just one more thing...oh, just one more more thing

4 months ago

Reply from AUTOPAY

Toni, Thank you for choosing AUTOPAY! We appreciate the feedback and will use it to improve in the future!

Jun. 15th, 2021

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Verified Customer

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Ray Gassert King Of Prussia, PA

Fairly easy process but could have been a little quicker. The doc fee is a little steep but it was still a good deal overall

4 months ago

Reply from AUTOPAY

Ray, Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

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Verified Customer

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Kevin Springer Fort Wayne, IN

quick, easy, effortless. they did all the work. They communicated very well and took care of any issues.

4 months ago

Reply from AUTOPAY

Kevin, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Angel madison Princeton, FL

Communication was horrible, no one answers the phone or email in a timely fashion. Funding time is not good. My previous lender keeps calling because they haven't received their payoff

4 months ago

Reply from AUTOPAY

Angel, please reach out to our escalations team and we can work with you to get this solved quickly. 8442905731 Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Andrew Garner Las Vegas, NV

Incredible customer service fast and efficient clear directions mind blowing rates helped me so much

4 months ago

Reply from AUTOPAY

Andrew, thank you for choosing AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Concerned Customer Young America, MN

Great service but fees weren't discussed until signing by electronic docusign while on the phone very rushed felt is was sneaky.

4 months ago

Reply from AUTOPAY

We appreciate your feedback! We will review this internally and adjust training to make sure all staff are following our best practices.

Jun. 8th, 2021

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Verified Customer

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Hillary Nunley Waterford, NY

East to speak with, friendly representatives, diligent customer service, and they made everything pretty easy

4 months ago

Reply from AUTOPAY

Thank you Hillary for your feedback! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Larraine Sweat Jonesboro, AR

They are quick, efficient and very knowledgeable about the auto loan market, they were also very nice.

4 months ago

Reply from AUTOPAY

Larraine, thank you for choosing AUTOPAY for your refinance!

Jun. 8th, 2021

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Verified Customer

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Jean Orengo Orlando, FL

My Agent was Cristian M and he was super helpful and always on top of the situation with good communication.

4 months ago

Reply from AUTOPAY

Outstanding! We will pass along your feedback! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Leila Ross Bangor, PA

They did something for me that one else would. And they were quick. I recommended them to some one else

4 months ago

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you Leila for choosing AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Sara Avalos Watertown, TN

Kristi was amazing! She made sure everything was done in a timely matter and was a HUGE help with the process.

4 months ago

Reply from AUTOPAY

Sara, Outstanding to hear, We will pass along your feedback to your specialist!

Jun. 2nd, 2021

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Verified Customer

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Melissa Maloney Clearlake, CA

Because my loan specialist worked with me and my schedule to get the process done. It was fast and easy.

4 months ago

Reply from AUTOPAY

Melissa, thank you for your feedback, we appreciate your business!

Jun. 2nd, 2021

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Verified Customer

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Regina Green Palm Bay, FL

Very easy to work with. They followed up with me regarding all that they needed for me to be approved.

4 months ago

Reply from AUTOPAY

Thank you Regina for your feedback!

Jun. 2nd, 2021