Name: AUTOPAY
Rating: 2.5

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Phil Sakil Philadelphia, PA

It’s was truely a great experience with my loan officer. He very professional he good at explaining things. He love no stone unturned. It was truly a good experience and I think him very much. I just forgot your name but he know who I’m talking to. I will definitely refer him to other people. Thank God for him.

1 year ago Edited June 9, 2023

Reply from AUTOPAY

So glad we could help. Thank you for taking the time to share your experience.

Oct. 2nd, 2023

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Erica Ovilma

Jody was my advisor and she was tremendous. Jody was very attentive and very professional. She reached out almost everyday and was very consistent. I am very pleased by her determination to find me a quote. I will be referring her to many others on the phenomenal job she has assisted me with.

1 year ago

Reply from AUTOPAY

Awesome 5-star review. Thank you.

Oct. 2nd, 2023

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Michelle Ramos TX

My autopsy agent has been soooo helpful to me. He made this process easy for me and was there every step of the way to make sure I had everything I needed. I'm so grateful for autopay and the savings I'm able to make because of the help provided.

1 year ago

Reply from AUTOPAY

We love happy customers. Thank you for this review.

Oct. 2nd, 2023

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Tedric Campbell Honolulu, HI

Patrick K did an awesome job of leading me through the Auto refinance of my vehicle. He was kind,caring and very comfortable to work with during the whole process. His service to me is a AAA rating. I will refer all who need an auto loan to him.

1 year ago

Reply from AUTOPAY

Stellar review. We will share this with Patrick.

Oct. 2nd, 2023

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Rhonda Franke Austin, TX

The specialist that worked with me was very professional and personable. Everything from start to finish was easy. Very smooth transition. Everything was processed quickly. One thing I did like is he would text me. If I'm at work, I am able to text better than take a phone call. I'm not q fan of talking on the phone, so it worked out great!

1 year ago

Reply from AUTOPAY

Thrilled we were able to help. Great feedback.

Oct. 2nd, 2023

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Michelle Urquiola St. Cloud, FL

It didn’t take to long for them tho help me to refinance my car, the agent Patrick K was so nice, he was patient and found the best deal for me, definitely I’ll recommend AUTOPAY to my friends is they’re planning to refinance their loans

2 years ago

Reply from AUTOPAY

Terrific news Michelle. Thank you for the 5-star review. We will pass on the compliment to Patrick as well.

Oct. 28th, 2022

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Missy Carbone Wellesley Hills, MA

Happy I chose autopay. Approval in minutes, process overall took a few weeks. Lowered my payment from $509 to $374 and my interest rate also went down many points!! I am still working on my credit but for reference and wondering if you should, my credit score was 655-660. Highly recommend!

2 years ago

Reply from AUTOPAY

Thank you so much for the great review Missy! We are so glad we could help you save!

Oct. 3rd, 2022

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yourrqueen Oxnard, CA

My experience with Robert at Autopay was excellent! He was very patient & quick to answer anything I was worried about & made sure I understood everything. We had a couple bumps on the road but nothing that wasn’t able to get handled. His patience was everything! I would 100% recommended!! I would definitely go through with them again.

2 years ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Jul. 27th, 2022

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Francois Fleurentin New York, NY

My experience with AutoPay was very courteous, friendly, reliable and trustworthy to help me accomplish my goals by looking for me as a first time customer in order to get the best and a better deal in a very professional manner that I didn't expect it.

2 years ago

Reply from AUTOPAY

Thank you for the awesome review, Francois! We're so glad we could find a great deal for you.

Apr. 19th, 2022

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Brenda W Miami, FL

It was probably the easiest refinance I have ever done. The whole process went very smooth. We did it all over the computer. I talked with Brian on the phone a couple of times, otherwise we communicate via texting. The whole process took about two weeks or so. Excellent service! Thank you, Brian!!

3 years ago

Reply from AUTOPAY

Brenda, we're so glad to hear such an awesome review! Our goal is always to make this process as easy as possible. Thanks for refinancing with AUTOPAY!

Dec. 1st, 2021

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Anthony Klob

my rep didnt answer phone calls, or texts. i sent emails and nothing back. i was told i would have something back in an hour and a full day later nothing. i called multiple times and no answer. texts messages went unanswered so i went with a different company for my loan. avoid them their communication is terrible.

4 months ago

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Jeffery Turner

This company sends you mail with all the right bells and whistles to get you to call and fill out a app. Offering 2.99% on refinancing all for show. I have around a 750 credit score and they decided over 8% would be what they could refinance at and add a year to the car payment. They are a joke

4 months ago

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Patrick McKim

Simply put, this is a Bait and Switch operation. An advertisement enticed me to click and apply for significantly lower auto loan rate than we currently have. After hard credit pull that rate was only .50% lower as compared to 2% lower on advertisement! What a waste of time and hard credit ding!

5 months ago

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Mark

What a terrible experience! Submitted the application for a car loan – with in 30 seconds calls/texts from 3rd parties start calling to offer loans. 5 days after the application I get the most salesy call offering me 8.75% for 84 months. “Well you are not going to get an approval better than that” – What! I already have been approved for 5.75%, you all advertised 4.99% - Oh that isn’t available. A day later I get a denial letter. What a joke! This place is a scam!

6 months ago

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TheFi5thElement

So I received a Pre-Approved Estimate Refinance Rate of 4.94% for 48 Months on my current Car Loan via Credit Karma. My credit score is over 800 and I make more than 6 figures with good work and credit history. After they did a Hard Pull on my Credit (which then lowers your credit score), I was told that I didn't qualify and that the 4.94% for 48 months was simply "JUST" an Pre-Approval Estimate. A total waste of time and an unnessary negative hit towards my Credit Score.

6 months ago

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Creep Time

Terrible company to do business with. After beign "pre-approved" I received a "application canceled" email with a request for a down payment. Why would i want to do that? At the end, after following all the steps and having my credit stepped on by multiple random companies, I'm not enjoying what was promised regales of having good Credit and beign a great candidate. Stay away if you like your credit.

7 months ago

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Lauren Roberts

This place is a scam, they love bait and switching through Credit Karma. I was offered a lower rate (my current is 7.95%) over 48 months. After doing a hard pull on my credit and amassing some of my personal information I was offered a 7.99% loan over 72 months? To pay this loan off at the same rate of my current I would have INCREASED my monthly payment. Do not use this service.

8 months ago

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Verified Customer

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Jennifer Jones Chicago, IL

Rachel was very attentive to making sure I understood the process while working with me step by step.

2 years ago

Reply from AUTOPAY

Great news Jennifer. Rachel is great to work with. We will pass along the kind words.

Sep. 15th, 2022

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Verified Customer

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Lisa Panama City Beach, FL

Justin was so nice. He made sure I had all the info I needed and the best rate possible. Thanks Justin!

2 years ago

Reply from AUTOPAY

Thank you Lisa. Glad Justin was able to help. I will pass along the kind words.

Sep. 15th, 2022

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Verified Customer

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stephen Faddys442 Hicksville, NY

Michael did a great job of walking me through the loan process...as a Senior his help was priceless..

2 years ago

Reply from AUTOPAY

We are so happy to hear that our people make the process easier for all! Thank you so much Stephen!

Sep. 8th, 2022

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Verified Customer

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Sarah Billiot Silsbee, TX

Kelly went above and beyond! She made my refinancing easy and no stress. Highly recommend AutoPay!

2 years ago

Reply from AUTOPAY

Thank you Sarah, we are so happy to hear that everything went smoothly! Enjoy your new lower rate!

Sep. 8th, 2022

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Verified Customer

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Michelle McGeever Painesville, OH

My representative was right on top of things and my car was refinanced. She made the process easy and painless.

2 years ago

Reply from AUTOPAY

Michelle, thank you so much for your amazing review! We couldn't be happier that we were able to help!

Sep. 8th, 2022

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Verified Customer

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Rose Wasik Berwyn, IL

Was a good experience. Things were processed rather quickly. I didn't give it five stars because I had to follow up on the status.

2 years ago

Reply from AUTOPAY

We appreciate your review Rose and we hope we can improve in the future!

Sep. 8th, 2022

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Verified Customer

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Jeremy

I don't really have any extra fees and it just cuts out the middle man, it's a whole lot easier to pay my bill.

2 years ago

Reply from AUTOPAY

Fantastic Jeremy! Thank you for sharing your experience!

Sep. 3rd, 2022

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Verified Customer

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Angela

They gave us a better interest rate along with a lower payment and they were super helpful with the whole process.

2 years ago

Reply from AUTOPAY

Great to hear Angela. We love helping our customers save money.

Sep. 1st, 2022

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Verified Customer

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Keisha

I feel like it should have been a lower rate. Tanya Cordova was able to get back to me through any means of communication.

2 years ago

Reply from AUTOPAY

Hello Keisha. We do strive to get our customers the best rate possible. So glad you have great communication with Tanya.

Sep. 1st, 2022

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Verified Customer

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Carri

They were very courteous and everything was on time the way it was supposed to be. They offered a better Interest rate.

2 years ago

Reply from AUTOPAY

Thank you Carri. We strive to make our customers happy.

Sep. 1st, 2022

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Verified Customer

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Anonymous

They are very initiative and very helpful. I thought the rate was gonna look better than what it was.

2 years ago

Reply from AUTOPAY

Thanks so much for the feedback. We do our best to get our customers the best rate possible.

Sep. 1st, 2022

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Verified Customer

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Melanie

Everything was fast and easy. The lady who helped me went above and beyond, and I was given a reasonable interest rate.

2 years ago

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you Melanie for choosing AUTOPAY!

Aug. 30th, 2022

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Verified Customer

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Tavida

AutoPay has very professional staff and are very knowledgeable about the long process. And they were very fast acting.

2 years ago

Reply from AUTOPAY

Thank you Tavida for the kind words. Our customers are our #1 priority. So glad we met your expectations.

Aug. 31st, 2022

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Verified Customer

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Cynthia

I was always able to get in touch with somebody. I think the payments were a little bit out of my range.

2 years ago

Reply from AUTOPAY

Hi Cynthia, this is great to hear that we were available to you, we will pass along your feedback! Thank you!

Aug. 30th, 2022

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Verified Customer

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Ethan

I highly recommend them. They were very fair, thorough, interactive, and very responsive to questions.

2 years ago

Reply from AUTOPAY

Ethan, thank you for choosing AUTOPAY, we are excited to see all the feedback and are grateful that we could help you through your refinance!

Aug. 30th, 2022

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Verified Customer

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Gary

Cost savings are worth the money. They were very kind considerate through all our paperwork and it was very nice.

2 years ago

Reply from AUTOPAY

Awesome Gary! We love to hear that our customers are happy.

Aug. 23rd, 2022

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Verified Customer

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Mark Daw Elmira, NY

Excellent customer service. They reached out to me and followed up on every step. I highly recommend them.

2 years ago

Reply from AUTOPAY

Hello Mark, we are so glad to hear that! Thank you for choosing AUTOPAY!

Jun. 17th, 2022

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Verified Customer

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Jonathan

They were very easy to work with. They got me a better rate than what I was at. It's pretty easy going.

2 years ago

Reply from AUTOPAY

Hello Jonathan! Great to hear we were able to help you save! Thank you for sharing your experience with us!

May. 31st, 2022

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Verified Customer

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Richard

It is more convenient and it's more affordable. They were very professional and they listen to my needs.

2 years ago

Reply from AUTOPAY

Outstanding Richard! Thank you for sharing your feedback!

May. 31st, 2022

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Verified Customer

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Freddie

They lowered my interest rates. I just had an issue with my vehicle and they were able to solve the problems.

2 years ago

Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience!

May. 31st, 2022

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Verified Customer

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Raven

The man I worked with went above and beyond, he was very patient. Everything went very well and he was amazing.

2 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

May. 25th, 2022

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Verified Customer

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Tiy

The man I dealt with was very helpful and informative. The interest rate was very good and helped me pay off my car.

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback!

May. 25th, 2022

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Verified Customer

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Delanda Small Andrews, TX

Had an excellent experience with AutoPay, they worked around my schedule and explained everything so well

2 years ago

Reply from AUTOPAY

Thank you for your feedback. We appreciate your business! Cheers, AUTOPAY

May. 25th, 2022

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Verified Customer

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Denise Baque Fresh Meadows, NY

They were very friendly, resourceful and helpful. I would highly recommend their services to my friends

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your experience with AUTOPAY!

May. 13th, 2022

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Verified Customer

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Shante Miller Chesapeake, VA

They were fast easy and reliable. They took care of everything for me all I have to do really was sign.

2 years ago

Reply from AUTOPAY

We're thrilled to get this awesome feedback, Shante! Thanks for your review.

Mar. 26th, 2022

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Verified Customer

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Julio Queen Creek, AZ

Fast and friendly and have plenty of knowledge in what they doing to help customer get the loans they need

2 years ago

Reply from AUTOPAY

This is awesome to hear, Julio! We're always happy to help.

Mar. 24th, 2022

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Verified Customer

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Catherine D Fort Collins, CO

The process was pretty easy aside from a few little hiccups but the final result saves us more than $200 per month.

2 years ago

Reply from AUTOPAY

Those are some amazing savings, Catherine! I'm so glad we got you such a great deal.

Mar. 26th, 2022

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Verified Customer

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Felisha Jackson Omaha, NE

I wasn't able to get in touch with the agent on charge of my file. Was left "hanging" not knowing which way my situation had swung. Totally in the dark ther entire process.

2 years ago

Reply from AUTOPAY

I'm so sorry you've been left in the dark, Felisha! Our customer success team can help—please just give us a call at 844-290-5731. We hope to hear from you soon!

Mar. 26th, 2022

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Verified Customer

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Vera Gilbert Evansville, IN

Professional, Quick Response, Easy Application, Great Customer Service, and assigned Representatives.

2 years ago

Reply from AUTOPAY

I'm so glad we could help, Vera! Thank you for your excellent review.

Mar. 26th, 2022

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Verified Customer

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Jaquitta Grigsby

I chose five, as they are awesome to work with. From the first day until the closing, I was so pleased with everything! I worked with Harrison and he was awesome to work with. I would recommend Autopay to anyone!

2 years ago Edited January 10, 2024

Reply from AUTOPAY

Thanks for the great review, Jaquitta!

Mar. 17th, 2022

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Verified Customer

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Keba Jo Diberville, MS

My process was super quick and easy. My specialist was really helpful and had great customer service skills

2 years ago

Reply from AUTOPAY

That's wonderful to hear, Keba! Thanks for refinancing with AUTOPAY.

Mar. 17th, 2022

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Verified Customer

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Kristen Atkinson Savage, MN

It's taken forever to get answers and now I have 2 loans for the same vehicle because they haven't paid it off. They have my title and the payment with them is overdue and I have no idea where to even make a payment . It's horrible

2 years ago

Reply from AUTOPAY

Hi Kristen, I'm so sorry to hear about this! It can sometimes take a couple of weeks for your old lender to receive and process our check. Please give us a call so we can check up on your payoff and provide you the contact information to make your first payment. Our customer success team can be reached at 844-290-5731. We hope to hear from you soon!

Mar. 17th, 2022

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Verified Customer

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Thomas Huerta La Puente, CA

My agent was a friend through the application process, and made my auto loan refinancing a simple task.

2 years ago

Reply from AUTOPAY

We're very glad to hear that, Thomas! Please just let us know if we can be of more help.

Mar. 17th, 2022