Name: AUTOPAY
Rating: 4.1

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Verified Customer

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Max Fontus Cypress, TX

The process was easy to follow, but I wish that there was a better communication channel between the officer handling my personal file and the interfacial team at Autopay.

2 years ago

Reply from AUTOPAY

Thank you Max, we will pass along your feedback! We appreciate your business. Cheers, AUTOPAY

Jun. 8th, 2021

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Verified Customer

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Marcelo Marino Riverhead, NY

They took about a month to get my refinance together. When everything was finally done, they didn't get the payoff to my old finance company in time. I told them my issue, they weren't listening and just continued to tell me when they sent the payoff out. I had to pay an additional $500 to pay off the rest of the loan and I didn't get reimbursed or anything for it. They stopped answering me when I told them my issue.

2 years ago

Reply from AUTOPAY

Hello Marcelo, We would like to assist you with your concerns, please reach directly out to our escalations team. 8442905731

Jun. 8th, 2021

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Verified Customer

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Jessica Maldonado Fairless Hills, PA

Process was very easy and fast. Everything I needed to sign or fill out was sent over with clear instructions. Staff was very helpful.

2 years ago

Reply from AUTOPAY

This is great to see. Thank you, Jessica!

Jun. 8th, 2021

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Verified Customer

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Jason Walls, MS

Very professional. Very helpful . Would highly recommend to my friends and family. Wish i could have used them earlier.

2 years ago

Reply from AUTOPAY

Excellent! We are thrilled you had such a positive experience!

Jun. 8th, 2021

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Verified Customer

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Donald Rodgers Southaven, MS

They lowered my car note tremendously and i would recommend them to anyone looking to get a better rate on your car loan.

2 years ago

Reply from AUTOPAY

This is always the result we are looking for! Glad we could assist you Donald! Cheers, AUTOPAY

Jun. 8th, 2021

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Verified Customer

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Berttina Baltimore, MD

Everything was easy to complete, the reason for the 4 stars is that it takes a while to get the account number to set up your autopay on the new account

2 years ago

Reply from AUTOPAY

Thank you Berttina for your response. We appreciate your business.

Jun. 8th, 2021

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Verified Customer

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Allison Vultaggio Escondido, CA

Easy process, explained well except for the power of attorney part needed. That was confusing. Otherwise quick and fast and easy.

2 years ago

Reply from AUTOPAY

Allison, Thank you for your feedback. We appreciate your business! Cheers, AUTOPAY

Jun. 2nd, 2021

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Verified Customer

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Joseph F Modica Jr West Hempstead, NY

I had Adrian K. help me with every detail. He has went above and beyond for me. His hard work and dedication is the reason for my rating.

2 years ago

Reply from AUTOPAY

Thank you Joseph for the feedback! Cheers AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Kelly J Whittaker Surprise, AZ

Great communication, kept me in the loop all the way thru the process. Jacob was always nice and explained the procedure.

2 years ago

Reply from AUTOPAY

Kelly, thank you for your feedback, cheers AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Tanya Guerrero Santa Ana, CA

It was extremely difficult to get a hold of my loan specialist. I would call and text and get no response for days. I was finally approved and didn't even hear from him. I would constantly have to call him to ask for an update as to what was going on with my application.

2 years ago

Reply from AUTOPAY

Tanya, Thank you for your feedback, We will definitely follow up with your loan specialist and his supervisor. If you have any unanswered questions or need any assistance, our Escalations Team would be happy to assist you. you can reach them at 8442905731

Jun. 2nd, 2021

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Celine Miller

Jaclyn was quick to contact me shortly after putting in my application to refinance my vehicle. Communicate was great throughout and the process was quick and simple! Thank you!

8 months ago

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Jim Aiello Avon, MA

Excellent service from Deliah, who is knowledgeable, thoughtful, and very patient in a long process, due to some title issues that need to be resolved on my end.. The rate was fair, and the service was very good overall

9 months ago

Reply from AUTOPAY

Awesome 5-stars. Thank you.

Sep. 1st, 2023

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Ryan Martin Phoenix, AZ

Nami was very helpful and stayed in constant communication throughout the refinancing process. She was enjoyable to work with and would recommend friends and family to use AutoPay!

9 months ago

Reply from AUTOPAY

Awesome review. Communication is key.

Sep. 1st, 2023

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Sheila Kundert Sacramento, CA

My agent Brian was very nice. But was very hard to get on the phone. How to mostly correspond through texting. I work long hours, so it was difficult for me to get back-and-forth with him. Thank Goodness for texting, though. Was very helpful, I'm not very good at Technical online stuff and he helped me through it.

9 months ago

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Obie Still Garland, TX

My agent was super personable and professional. She explained things very clearly to me, and always texted me in a timely and friendly manner. I like the overall vibe from Autopay so far.

9 months ago

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Timothy Fitch Lewisville, TX

Jaclyn A was so helpful every step of the way. I really needed a refinance on my vehicle and she was a great aid in helping me do so. Very communicative and polite, she really made the whole process simple and easy.

10 months ago

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Abi Burbank Boise, ID

Jaclyn A was amazing to work with. She was patient and consistently checking up to make sure I got all the documentation done correctly. She was also very kind whenever I had any questions! Please give her a raise

10 months ago

Reply from AUTOPAY

Great review. We love 5 stars.

Oct. 31st, 2023

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Jason Zaiger Dallas, TX

Very good company to work with for refinancing my vehicle. Megan S was was an excellent individual to work with. Very quick to get me everything required to get the deal done. Thank you Megan.

10 months ago

Reply from AUTOPAY

Awesome Review. Thank you.

Oct. 31st, 2023

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Stephc Cedar Park, TX

Daniel m was super helpful he made sure I understood everything and answered all my questions and guided me through the whole process of what needed to be done , I would definitely recommend to family and friends

10 months ago

Reply from AUTOPAY

Communication is key here at Autopay. Thank you for the feedback.

Oct. 2nd, 2023

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Tyrone Pollard Riverview, FL

Always a professional regardless of the question and how my day is going. Very respectful and responsive as a member of your organization. A true leader and should be the standard as an employee for Autopay.

10 months ago

Reply from AUTOPAY

Thank you for the wonderful feedback. Really terrific.

Oct. 2nd, 2023

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Good Manny (goodManny) Miami, FL

Bogus and scam. They do bait and switch. They collect your sensitive financial and credit information and offer a higher interest rate for car loan

1 month ago Edited March 14, 2024

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Christie Sacramento, CA

Very fast and responsive and easy to work with.

1 month ago

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Michelle Urquiola St. Cloud, FL

It didn’t take to long for them tho help me to refinance my car, the agent Patrick K was so nice, he was patient and found the best deal for me, definitely I’ll recommend AUTOPAY to my friends is they’re planning to refinance their loans

1 year ago

Reply from AUTOPAY

Terrific news Michelle. Thank you for the 5-star review. We will pass on the compliment to Patrick as well.

Oct. 28th, 2022

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Missy Carbone Wellesley Hills, MA

Happy I chose autopay. Approval in minutes, process overall took a few weeks. Lowered my payment from $509 to $374 and my interest rate also went down many points!! I am still working on my credit but for reference and wondering if you should, my credit score was 655-660. Highly recommend!

1 year ago

Reply from AUTOPAY

Thank you so much for the great review Missy! We are so glad we could help you save!

Oct. 3rd, 2022

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yourrqueen Oxnard, CA

My experience with Robert at Autopay was excellent! He was very patient & quick to answer anything I was worried about & made sure I understood everything. We had a couple bumps on the road but nothing that wasn’t able to get handled. His patience was everything! I would 100% recommended!! I would definitely go through with them again.

1 year ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Jul. 27th, 2022

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Francois Fleurentin New York, NY

My experience with AutoPay was very courteous, friendly, reliable and trustworthy to help me accomplish my goals by looking for me as a first time customer in order to get the best and a better deal in a very professional manner that I didn't expect it.

2 years ago

Reply from AUTOPAY

Thank you for the awesome review, Francois! We're so glad we could find a great deal for you.

Apr. 19th, 2022

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Brenda W Miami, FL

It was probably the easiest refinance I have ever done. The whole process went very smooth. We did it all over the computer. I talked with Brian on the phone a couple of times, otherwise we communicate via texting. The whole process took about two weeks or so. Excellent service! Thank you, Brian!!

2 years ago

Reply from AUTOPAY

Brenda, we're so glad to hear such an awesome review! Our goal is always to make this process as easy as possible. Thanks for refinancing with AUTOPAY!

Dec. 1st, 2021

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Missy Shephard Houston, TX

Very great customer service the guy I worked with was very nice, helpful and friendly I would recommend them to anyone

5 months ago

Reply from AUTOPAY

We love happy customers. Thank you for the feedback.

Nov. 30th, 2023

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HG Rockford, MI

This company is shady I never signed paperwork for the amount I was charged for my re finance it was $4k more than my pay off now they won't return my calls I've contacted better business bureau please don't get in a jam like I have avoid them there's other lenders out there.

5 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Nov. 16th, 2023

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David Mitchell

Great customer service from my loan consultant. He guided me through the process very professionally.

5 months ago

Reply from AUTOPAY

Great 5-star review. Thank you.

Nov. 16th, 2023

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William Port Charlotte, FL

Everything was really clear and understanding, from the beginning of the conversation. Jody B was very helpful. Thank you again.

5 months ago

Reply from AUTOPAY

We believe communication is very important. Thank you for the 5-stars.

Nov. 16th, 2023

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Michaela Hernandez Atlanta, GA

Jody was very helpful and understanding while I had to play phone tag because I am very busy during the day. She was patient and I appreciate that

6 months ago

Reply from AUTOPAY

Thanks for leaving this great review. We appreciate you.

Nov. 16th, 2023

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Roberto Ll Lehigh Acres, FL

Hello my name is Bob and they lie to me. They asked me for my social and run my credit . They said online starting 2.99 interest rate no way my credit score is 824 and they offer me 8.69 . That's not fair 😞. I would not recommend this company to anyone because they run your credit and hurt your credit with lies . This 2.99 interest rate is a trap guys please don't let them to destroy your credit and personal information with lies. Lies. Lies lies

6 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Nov. 16th, 2023

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Keilon Crowley

Great company to work with! They worked around my schedule to get the best rates and money back in my pocket! I definitely recommend them.

6 months ago

Reply from AUTOPAY

We love helping customers save money. Glad we could help.

Nov. 30th, 2023

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Tanya Dillard Dallas, TX

Megan was awesome..she guided me through the process and I got the funding in all a weeks time..I would recommend AutoPay.

7 months ago

Reply from AUTOPAY

Stellar 5-star review. Thanks for taking the time to leave feedback.

Oct. 2nd, 2023

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Billy Parker, CO

Beware!!!! This company will send you text and emails that you are approved and that a loan agent is working on putting “your contract” together. After telling my wife and I that we were approved, these clowns call to tell us that they need a down payment of $3000. The best part is they said that with a a straight face and no inflection in their voice. They were serious lol. Everyone should avoid this fly by night operation unless you need a good laugh.

7 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. Here at Autopay we pride ourselves on being professional and above all else, communicative. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Oct. 2nd, 2023

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Eric Claisse Los Angeles, CA

Very easy to work with very easy to have. Your documents signed and very quick to get back with you on any question that you have.

7 months ago

Reply from AUTOPAY

We love 5-stars. Thanks so much.

Oct. 2nd, 2023

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Ashley Wilson Castle Rock, CO

Auto pay was easy to work with and made refinancing my auto loan very easy! Jody was patient and attentive! Thank you Auto Pay!

7 months ago

Reply from AUTOPAY

We value our customers time and are glad to hear this was a great experience. Thank you for leaving the feedback.

Oct. 2nd, 2023

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Devin98 Cleveland, OH

Liked Everything! Was a very smooth process. Appreciate all of your guys help! Brandon with “Autopay” also was a big help thanks again!

7 months ago

Reply from AUTOPAY

Great review. We will share this with Brandon.

Nov. 30th, 2023

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Megan Thompson Houston, TX

Jody was amazing and so helpful! She made the whole process so easy and made sure I was fully educated on all my options. I couldn’t be happier!

8 months ago

Reply from AUTOPAY

Awesome feedback. Thank you for taking the time to review us.

Aug. 28th, 2023

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Frank Espejo Boston, MA

Autopay thank you, Nami T (loan specialist) has help me throught this process she made sure that I got the right lender for the loan.

8 months ago

Reply from AUTOPAY

Great news that you were pleased with your loan specialist. We will pass this information on. Thanks again for the 5-star review.

Aug. 28th, 2023

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Jason Johnson MO

I didn't like that you couldn't get my jeep refinanced and the truck you got refinanced wasn't more than what it was. But the finance lady Megan was very nice and is keeping in contact till it's final.

8 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. Hope we will be able to help.

Aug. 28th, 2023

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Montana Murphy

Andrew F. was absolutely amazing, always checking on our loan and making sure that everything was going through. He is the best and so personable!

8 months ago

Reply from AUTOPAY

Thank you for that feedback. We love happy customers.

Aug. 29th, 2023

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Gary Wetter Denton, TX

The person I worked with was very nice, however, the entire process took a lot longer than I expected. I’m used to a refi taking a day or two, and this took weeks.

8 months ago

Reply from AUTOPAY

Thank you for taking the time to leave this feedback. We are continuously looking for ways to improve the process and take the feedback very seriously. Thank you again.

Aug. 29th, 2023

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Brian K. Lancaster, CA

First of all Ashley was a great customer service representative, she was thoughtful, kind and knowledgeable. Now, with that said, as of today 08/19/23, this company does not finance in EVERY state. Yet, it doesn’t say that any where on their website. So, you give personal information in order to get a quote, just to be sent a text to call the number provided, then to be told they do not finance in EVERY state at present. Misleading, definitely and all it takes is a little maintenance of their website to update. Hopefully, they will get their computer gurus on this soon.

8 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Dec. 19th, 2023

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Georgie Javier Atlanta, GA

Refinanced my car for the first time and everything went smooth and easy. Nami answered all of my questions and was very responsive.

8 months ago

Reply from AUTOPAY

Awesome 5-star review! Thank you.

Aug. 29th, 2023

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Elsa Garay

Fast and easy completing my refinancing contract and getting approved wasn’t hard. My new monthly payment is such a stress relief.

8 months ago

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Dillon Taylor Livonia, MI

Garbage company that will take your personal information and then turn down your application with absolutely no reason whatsoever. Go with ANY other loan servicer than them; they only want to accept people who are OVER-qualified so they can saddle them in unreasonably high APRs. Don't waste your own time or money on this absolutely terrible company.

8 months ago

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Marianne Foley Tampa, FL

Deliah was wonderful through every step of the process and made my first refinance (from my first every loan!) as stress free as possible

8 months ago

Reply from AUTOPAY

We love happy customers. Thank you for leaving this feedback.

Aug. 28th, 2023

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Verified Customer

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Jennifer Jones Chicago, IL

Rachel was very attentive to making sure I understood the process while working with me step by step.

1 year ago

Reply from AUTOPAY

Great news Jennifer. Rachel is great to work with. We will pass along the kind words.

Sep. 15th, 2022