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AUTOPAY

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1,404 User Reviews

8.7

Overall Score

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Jennifer Guitron Concord, CA

Cole was amazing. Very professional, patient and took time to address any questions I had. The process took less time than I thought. I'm a very happy customer

1 year ago

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Reply from AUTOPAY

Jennifer, Thank you for your review and for choosing AUTOPAY!

Jun. 15th, 2021

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star star star star_border star_border

Carol Manning Tallapoosa, MO

I was extremely happy with the company n the rep asa long as we were wkg on getting a loan but as soon as the loan was signed n sealed its like our rep dropped off the face of the earth. I reached oua few times through txt n called but was never answered. We were just left hanging n i do appreciate that.

1 year ago

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Reply from AUTOPAY

Carol, We strive to give the best customer service in the business. We obviously failed here. Please feel free to reach out to our escalations team for any follow up you may have. 8442905731

Jun. 8th, 2021

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Michael R McGuire Hamilton, OH

Failed to keep me informed of the process of my loan. I was told I was approved for a redo then it would've days several days before I heard from them again then the terms would change. In the end I was satisfied but there was a REAL communication problem.

1 year ago

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Reply from AUTOPAY

Michael, Thank you for your feedback. We will follow up internally and make sure we cover any issues that may have come up. We value all feedback and learn from each issue! Cheers, AUTOPAY!

Jun. 2nd, 2021

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star star star star star

Gavin M Conroe, TX

The process was pretty easy and the rep I talked to was really helpful and and very informative. Every question I asked was answered with a pretty detailed response

1 year ago

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Reply from AUTOPAY

Great feedback! Thank you for choosing AUTOPAY!

Jun. 2nd, 2021

star star star star star

Roger Force Athens, TN

Great customer service and friendly also

4 weeks ago

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Reply from AUTOPAY

Fantastic Roger! Thank you for sharing your experience with AUTOPAY!

Jul. 20th, 2022

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star star star star star_border

C mora Santa Rosa, CA

Customer service was fantastic , good communication

2 months ago

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Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Jun. 3rd, 2022

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star star star star star_border

K.

It substantially beat the offers given by the dealer.

2 months ago

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Reply from AUTOPAY

Thanks for the positive feedback! We really appreciate it!

May. 31st, 2022

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star star star star star

Yolanda Bailey GA

Tessa was very understanding and kind and always keep me posted on my next step

1 month ago

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Reply from AUTOPAY

Hello Bailey. Thank you for sharing your experience with us. We truly appreciate it! Thank you for choosing AUTOPAY!

Jul. 15th, 2022

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star star star star star

Teri Bossier Shingle Springs, CA

My loan officer, Mr. G was excellent. Very patient and helpful. Thank you

1 month ago

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Reply from AUTOPAY

Hello Teri. This is great to hear, We will pass along your feedback! Thank you!

Jul. 7th, 2022

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star star star star star

Judith jaggie Poca, WV

They don't stop trying to help get you a loan

3 months ago

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Reply from AUTOPAY

Thank you for choosing AUTOPAY, Judith!

May. 12th, 2022

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star star star star star

Francisco Rivera West Covina, CA

Because it's Easier service and I recommend to my friends

3 months ago

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Reply from AUTOPAY

Thanks for the recommendation, Francisco! If any of them end up refinancing, please let us know so we can send you a small reward.

May. 12th, 2022

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star star star star star

Jorge Fuentes

Great communication. Easy application process.

3 months ago

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Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

May. 13th, 2022

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star star star star star

Pat Ottley Poway, CA

They explained things timely and a way I could understand

3 months ago

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Reply from AUTOPAY

Thank you so much for the awesome review, Pat!

May. 12th, 2022

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star star star star star

jewell hubbard

Easy process keep you in the loop of what's going on

3 months ago

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Reply from AUTOPAY

Our goal is always to make sure you're informed every step of the way, Jewell! Thank you for refinancing with AUTOPAY!

May. 12th, 2022

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star star star star star_border

Justin T Helmick Morgantown, WV

Took a little longer then expected but great customer experience

3 months ago

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Reply from AUTOPAY

Thank you,! Customers are first! Thank you for sharing your feedback!

May. 13th, 2022

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star star star star_border star_border

Frances Somoza Tucson, AZ

Because my loan was funded and my current loan has not been paid out. It's been since 4/28.

3 months ago

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Reply from AUTOPAY

We apologize, as this is not the experience we strive for here at AUTOPAY. We did reach out and left a message for you to give us a call so we can address any concerns you might have. Thank you.

May. 13th, 2022

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star star_border star_border star_border star_border

Nancy storti Tehachapi, CA

Horrible my bill went 24 thousand to 27 thousand at this rat I will never be able to pay the car off I wish to drop the gap ins and the Warranty

3 months ago

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Reply from AUTOPAY

Hello Nancy. Thank you for sharing your feedback. We apologize, as this is not the experience we strive for here at AUTOPAY. We did reach out and left a message for you to call us back to address your concerns. Thank you.

May. 13th, 2022

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star star star star star

Chase Inman Georgetown, TX

Jesse was always in contact with me. Always updated me when I had questions. Made sure I was fully aware of everything happening. What I needed to give and what he could offer. Will be back! Will recommend Autopay to everyone I know.

8 months ago

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Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Nov. 19th, 2021

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star star star star star

Vickie Maiewski

Easy, good communication between myself and the company, fast service

4 months ago

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Reply from AUTOPAY

This is great to hear, Vickie. Thanks for sharing!

Apr. 19th, 2022

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star star star star star

PAUL North Hollywood, CA

Very thorough , kept me well informed of the whole process. Quick and smooth.

4 months ago

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Reply from AUTOPAY

Thanks for the awesome review, Paul!

Mar. 26th, 2022

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star star star star star

Tyler Peterson Goshen, IN

Everything about the process was smooth and easy and I saved a ton of money.

4 months ago

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Reply from AUTOPAY

I'm glad we could find you a great deal, Tyler! Thank you for choosing AUTOPAY!

Mar. 24th, 2022

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star star star star star

Evelyn Serret Apex, NC

Excellent customer service and got better rate in my car loan

4 months ago

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Reply from AUTOPAY

Thanks for the review, Evelyn! I'm glad we could provide a great deal and experience.

Mar. 26th, 2022

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star star star star star

Alex garza Converse, TX

I received prompt and responsive service, always had my questions answered, etc

4 months ago

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Reply from AUTOPAY

Thanks for sharing, Alex, and for refinancing with AUTOPAY!

Mar. 26th, 2022

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star star star star star

Jared Dickerson Bradenton, FL

Very informative and knowledgeable. My agent, Shenique T, was fantastic.

4 months ago

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Reply from AUTOPAY

Thank you so much, Jared! We'll pass this on to Shenique.

Mar. 26th, 2022

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star star star star star

Greg Chapman Blakely, GA

Very helpful customer service. My rep was always there when I had questions

4 months ago

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Reply from AUTOPAY

We only hire the bet, Greg! Thanks for refinancing with AUTOPAY!

Mar. 26th, 2022

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star star star star star

Heather Whitford Silverdale, WA

It was easy and stress free! Cheyanne made the process totally painless.

4 months ago

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Reply from AUTOPAY

Refinancing doesn't have to be stressful! Thank you so much for sharing.

Mar. 26th, 2022

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star star star star star

Lori C O'Kelley Covington, GA

Very helpful and knowledge/quick customer service response/truthful

4 months ago

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Reply from AUTOPAY

This is so great to hear, Lori! Thanks for the wonderful review.

Mar. 26th, 2022

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star star star star star

Andy Morgan Wilmington, NC

Amazing customer service, fantastic service, polite, quick service

4 months ago

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Reply from AUTOPAY

Thank you for refinancing with us, Andy!

Mar. 26th, 2022

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star star star star star

Ryan Gonzales Oneonta, NY

Everything was smooth and simple, and completed very quickly.

4 months ago

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Reply from AUTOPAY

I'm so glad to hear this, Ryan! Thanks for choosing AUTOPAY!

Mar. 26th, 2022

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star star star star star

Anthony Tillman Little Elm, TX

Fast processing, easy terms, and their clear constant communitions.

4 months ago

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Reply from AUTOPAY

I'm so glad everything was quick and easy, Anthony! Thanks for leaving a great review.

Mar. 26th, 2022

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star star_border star_border star_border star_border

William Echeverry Berkeley Heights, NJ

I do not recommend it, the customer service is bad and they do not resolve any concerns, they overcharged me and did not return the money, it is terrible

4 months ago

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Reply from AUTOPAY

Hi William, we're so sorry to hear about the negative experience. We're happy to research this and get it resolved. Please just give our customer success team a call at 844-290-5731 so we can look into this.

Mar. 17th, 2022

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star star star star star

Anthony White Waipahu, HI

Saved me a lot of dollars! Definitely going to refer to my friends!

4 months ago

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Reply from AUTOPAY

We love referrals! Reach out to your loan specialist to see if you qualify for any rewards for your referrals. Thank you for the great review.

Mar. 26th, 2022

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star star star star star_border

James Gabriel Weaver Saint Cloud, MN

I had a very amazing experience with them. And the guy Jay was very communicative and supportive.

4 months ago

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Reply from AUTOPAY

I'm very glad everything went so well, James!

Mar. 26th, 2022

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star star star star star

Ches Lathim Hollister, MO

Eddie did a great job refinancing both of my fords saving me a lot of money

5 months ago

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Reply from AUTOPAY

I'm so glad we were able to help, Ches! Thanks for the great review.

Mar. 26th, 2022

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star star star star star

Elizabeth Brown Hertford, NC

My loan officer did not get back to me with answers in multiple occasions

5 months ago

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Reply from AUTOPAY

I'm sorry to hear that, Elizabeth! Please just give my customer service team a call so we can look into what may have happened. Our number is 844-290-5731.

Mar. 26th, 2022

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star star star star star

Virginia Hill Charleston, WV

Offered me refinancing at a 50% a month savings. Very good people to work with.

5 months ago

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Reply from AUTOPAY

That's an incredible discount, Virginia! I'm so glad we were able to find such an awesome deal. Thank you for choosing AUTOPAY!

Mar. 26th, 2022

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star star star star star

Cassandra Thomas Westland, MI

I love it gives me a chance to purchase something and pay every 2 weeks for it

5 months ago

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Reply from AUTOPAY

Thanks for the review!

Mar. 26th, 2022

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star star star star star

Jonathan Montenegro Edgewater, CO

Because they were really awesome and were able to get me the best rested

5 months ago

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Reply from AUTOPAY

Thank you for the review, Jonathan!

Mar. 26th, 2022

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star star star star star

Bryan Uebelacker Puyallup, WA

They lowered my interest almost 9%! They lowered my payment $160 a month!

5 months ago

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Reply from AUTOPAY

That is great news, Bryan! Thank you for sharing your savings with the world!

Mar. 26th, 2022

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star star star star star

Kerri Hicks Santa Fe, NM

They were awesome. They are very professional,caring, and understanding.

5 months ago

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Reply from AUTOPAY

Thank you for refinancing with AUTOPAY, Kerri!

Mar. 26th, 2022

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star star star star star

Stephanie Reynolds Mulberry, FL

The whole process was very easy, simple the people very friendly.

5 months ago

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Reply from AUTOPAY

Thank you so much for your review!

Mar. 26th, 2022

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star star star star star

Timothy Madden Marion, NC

Quick, courteous, answered all my questions and helped alot

5 months ago

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Reply from AUTOPAY

Thanks for your business and for this great review, Timothy!

Mar. 17th, 2022

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star star star star star

Lavisha Alexander

Easy comummication on point,clear,straighrt foward

5 months ago

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Reply from AUTOPAY

Thanks for the great review, Lavisha!

Mar. 17th, 2022

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star star star star star

Nathan Reed Rockport, TX

Autopay helped save me thousands of dollars and it was fast and easy.

5 months ago

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Reply from AUTOPAY

This is the best feedback we can ask for, Nathan! Thanks for sharing!

Mar. 17th, 2022

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star star star star star

Nadine Perea Vancouver, WA

They understood my needs. Helped to qualify me for my refi.

5 months ago

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Reply from AUTOPAY

Thanks for the review, Nadine! We're glad we could help.

Mar. 17th, 2022

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star star star star star

Sharita Smith Scottsdale, AZ

Friendly representative who worked with me and made the process go smoothly

5 months ago

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Reply from AUTOPAY

This is great to hear, Sharita! Thanks again for choosing AUTOPAY.

Mar. 17th, 2022

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star star star star star

Camica Edwards Sacramento, CA

Easy to work with, smooth process, nice staff, I'm saving money

5 months ago

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Reply from AUTOPAY

Thanks for your review, Camica! Glad we could check all the boxes!

Mar. 17th, 2022

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star star star star star

Nankumar Pooran Clarksville, TN

My agent Vivian X was great in making everything a smooth process

5 months ago

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Reply from AUTOPAY

Thanks for your review and for choosing AUTOPAY, Nankumar! We'll pass your great feedback on to Vivian.

Mar. 17th, 2022

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star star star star star

Isaac Erb Conroe, TX

Everything was handled fairly quickly. The agent who assisted me was wonderful.

5 months ago

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Reply from AUTOPAY

That's great to hear, Isaac! Thanks for refinancing with AUTOPAY.

Mar. 17th, 2022

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star star star star_border star_border

Sheree Reyes Dallas, TX

They just threw me to a company with horrible reviews. If I knew this I would've never used them. I regret it

5 months ago

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Reply from AUTOPAY

Thanks for your review, Sheree! I'm sorry that you're finding your new lender has poor reviews online. We choose our lenders based on their great rates and excellent service, so if you have any feedback about your new lender, please reach out! Our number is 844-290-5731 and we look forward to hearing from you.

Mar. 24th, 2022