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AUTOPAY

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1,028 User Reviews

9.9

Overall Score

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Jeremy R Stahlnecker Clyde, TX

Very helpful and understanding and when I asked them to explain things they were extremely patient and very willing to help and not rush me

5 months ago

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Reply from AUTOPAY

Outstanding feedback, Jeremy! Thank you for choosing AUTOPAY!

Jun. 23rd, 2021

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star star star star star

David Cason Evansville, IN

They made it simple to refinance my high interest loan, explain everything very well, plus got me a really good deal, Thanks you autopay for helping

5 months ago

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Reply from AUTOPAY

David, this is great to hear, thank you for your business!

Jun. 15th, 2021

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star star star star star

Kenneth Britton Alexander City, AL

Very helpful and courteous. They found me financing at a great rate and helped me through the process every step of the way.

5 months ago

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Reply from AUTOPAY

Kenneth, Outstanding to hear! Thanks for choosing AUTOPAY!

Jun. 15th, 2021

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star star star star star

Ciara Springer Henderson, NV

Great service! It was easy to work with my loan specialist Billy. Communication was fast and everything went well once my paperwork was submitted

5 months ago

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Reply from AUTOPAY

Ciara, this is great to hear, we are so thrilled you had such a great experience!

Jun. 15th, 2021

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Kaitlyn Surprise, AZ

It was awful. I was lied to about the amount that i would be paying and i ended up having to pay for some of the process for the forms. I also had to send the same forms multiple times because they couldn't zoom in to see numbers. They also kept saying the process was waiting to get approved but then would say they needed more from me days later. didn't hear anything from them and then i got a letter in the mail saying it was approved but it was higher than i was expecting. I got calls constantly at work and everytime i would try and call back no answer.

5 months ago

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Reply from AUTOPAY

Hello Kaitlyn, thank you for your feedback and review. We are disappointed to hear you did not have the great experience we strive for here at AUTOPAY. If you would like to speak about this further and see if there is anything we can assist you with please call our escalations team directly at 844-290-5731.

Jun. 16th, 2021

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star star star star star

Ashley Johnson Hanford, CA

The process was simple, fast with very minimal interaction and no error. Communication was effective and staff was always available to assist.

5 months ago

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Reply from AUTOPAY

Ashley, Thank you for the feedback! We appreciate your business! Cheers!

Jun. 15th, 2021

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star star star star star

Ashley Landry Fort Worth, TX

Justin was efficient and quick and so helpful. He knew his stuff and was on top of everything. I didn't know it was so easy to refinance your car!

5 months ago

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Reply from AUTOPAY

Ashley, Thank you for your feedback! We appreciate your business.

Jun. 15th, 2021

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Daniel Sussex, WI

I was going to hold off on refinancing due to having to come up with money to do it, on top of a very large bill that was about due. I was assured several times that I wouldn't have a payment for 60 days if I refinance. The loan gets approved, and payment goes through to previous lender. Then I get a notice saying my fist payment is due in less than a week. I've been extremely stressed trying to get this dealt with, but now my very first payment will most likely be late. I do have a 100% on time payment history, and now that will probably change. Thanks Autopay!! Horrible experience.

5 months ago

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Reply from AUTOPAY

Hello Daniel, thank you for your feedback and review. We are disappointed to hear you did not have the great experience we strive for here at AUTOPAY. If you require further assistance or would like to work with our Escalations Team, please call us at 844-290-5731.

Jun. 16th, 2021

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J Hassler Parkville, MD

The "loan specialist" did not call and get the correct payoff leaving me to figure out how to pay off what was missed and after their attempts to fix the problem I lost the rate and terms which led me to move forward with them in the first place. It took several days of calling and then finally I had to go to another source to help me get things straightened out. The customer care rep was wonderful (Summer) after that I had to continue to reach out to management.

5 months ago

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Reply from AUTOPAY

Hello Mr. Hassler, thank you for your review as well as the positive and negative feedback in regards to our agents. AUTOPAY prides itself on providing excellent customer service, but we fell short of our standard in this case. We apologize that we were not able to resolve the issue in a more timely manner. Your feedback about the process will be used to help improve the customer experience for everyone. If there are additional questions or information we can provide, we can be reached at 844-290-5731.

Jun. 16th, 2021

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Tramaine Moore Orlando, FL

I told them I did NOT want the warranty. They said all I would need to do is call the company (First Investors) and get it taken off and it will lower your monthly payment. I knew that wasnt right and now I'm having to go through several steps to remove the warranty, yet my payment will stay the same as that would require a whole neww contract.

5 months ago

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Reply from AUTOPAY

Hello Tramaine, thank you for your feedback and review. We apologize for this confusion, the coverage you are speaking of is cancellable. To cancel, please call us at 844-290-5731. All we need is your permission, miles on the vehicle, and signature to submit the cancellation. The policy amount will be removed from the principal balance once the cancellation is complete.

Jun. 16th, 2021

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DINSEMORE BRYAN Newnan, GA

The process was painless I filled the application on credit Karma and in minutes the approval was done. Also I got a very good interest rate.

5 months ago

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Reply from AUTOPAY

Dinsenmore, Thank you for your review and for choosing AUTOPAY!

Jun. 15th, 2021

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Max Fontus Cypress, TX

The process was easy to follow, but I wish that there was a better communication channel between the officer handling my personal file and the interfacial team at Autopay.

5 months ago

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Reply from AUTOPAY

Thank you Max, we will pass along your feedback! We appreciate your business. Cheers, AUTOPAY

Jun. 8th, 2021

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Marcelo Marino Riverhead, NY

They took about a month to get my refinance together. When everything was finally done, they didn't get the payoff to my old finance company in time. I told them my issue, they weren't listening and just continued to tell me when they sent the payoff out. I had to pay an additional $500 to pay off the rest of the loan and I didn't get reimbursed or anything for it. They stopped answering me when I told them my issue.

5 months ago

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Reply from AUTOPAY

Hello Marcelo, We would like to assist you with your concerns, please reach directly out to our escalations team. 8442905731

Jun. 8th, 2021

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star star star star star

Jessica Maldonado Fairless Hills, PA

Process was very easy and fast. Everything I needed to sign or fill out was sent over with clear instructions. Staff was very helpful.

5 months ago

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Reply from AUTOPAY

This is great to see. Thank you, Jessica!

Jun. 8th, 2021

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star star star star star

Jason Walls, MS

Very professional. Very helpful . Would highly recommend to my friends and family. Wish i could have used them earlier.

5 months ago

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Reply from AUTOPAY

Excellent! We are thrilled you had such a positive experience!

Jun. 8th, 2021

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star star star star star

Donald Rodgers Southaven, MS

They lowered my car note tremendously and i would recommend them to anyone looking to get a better rate on your car loan.

5 months ago

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Reply from AUTOPAY

This is always the result we are looking for! Glad we could assist you Donald! Cheers, AUTOPAY

Jun. 8th, 2021

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Berttina Baltimore, MD

Everything was easy to complete, the reason for the 4 stars is that it takes a while to get the account number to set up your autopay on the new account

5 months ago

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Reply from AUTOPAY

Thank you Berttina for your response. We appreciate your business.

Jun. 8th, 2021

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Michael R McGuire Hamilton, OH

Failed to keep me informed of the process of my loan. I was told I was approved for a redo then it would've days several days before I heard from them again then the terms would change. In the end I was satisfied but there was a REAL communication problem.

5 months ago

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Reply from AUTOPAY

Michael, Thank you for your feedback. We will follow up internally and make sure we cover any issues that may have come up. We value all feedback and learn from each issue! Cheers, AUTOPAY!

Jun. 2nd, 2021

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star star star star star

Gavin M Conroe, TX

The process was pretty easy and the rep I talked to was really helpful and and very informative. Every question I asked was answered with a pretty detailed response

5 months ago

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Reply from AUTOPAY

Great feedback! Thank you for choosing AUTOPAY!

Jun. 2nd, 2021

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Latoya Shantrice Mckever Hazlehurst, GA

Speedy service, friendly, makes accommodations

3 weeks ago

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Reply from AUTOPAY

Great to hear Latoya! Thank you for sharing your feedback with us!

Nov. 8th, 2021

star star star star star

Tamekia Jackson

Excellent service easy paperwork and excellent communication

1 week ago

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Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Nov. 19th, 2021

star star star star star

Kemonte Gaskin Atlanta, GA

Great job Austin. They really helped me get out of a ridiculous loan

1 week ago

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Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Nov. 19th, 2021

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star star star star star

Aaron Mitchell North Las Vegas, NV

Beacause did not have to deal with a live person

1 month ago

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Reply from AUTOPAY

Aaron, thanks for the great review! I'm glad the process was so convenient. Thanks for choosing AUTOPAY!

Oct. 26th, 2021

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star star star star star

Barbara Crawford Mullins, SC

Awesome job in getting my GMC refinanced!

1 month ago

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Reply from AUTOPAY

Fantastic! Thank you. Barbara, for sharing and choosing AUTOPAY!

Oct. 25th, 2021

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star star star star star

Bryce Musgrove Portland, OR

Very helpful and great with following up

1 month ago

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Reply from AUTOPAY

Outstanding! Thank you for sharing your experience, Bryce!

Oct. 25th, 2021

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star star star star star

Elias Jalifi Prescott Valley, AZ

Great service and my agent Philip was really helpful

1 month ago

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Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Oct. 25th, 2021

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star star star star star

Frederick Washington Bellport, NY

Easy safe and trustworthy service fast approved

1 month ago

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Reply from AUTOPAY

Thanks for the positive feedback Frederic! Cheers, AUTOPAY!

Oct. 25th, 2021

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star star star star star

Jennifer Floyd Port Saint Lucie, FL

Very friendly rep, Phillip was there every step of the way.

1 month ago

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Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

Oct. 25th, 2021

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star star star star star

Jeffrey Rudd Englishtown, NJ

Alexa was very helpful and nice in every way.

1 month ago

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Reply from AUTOPAY

Thank you for sharing your experience, !

Oct. 25th, 2021

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star star star star star

Leah Celander Northfield, MN

Great customer service! Everything was quick and easy.

1 month ago

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Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience with AUTOPAY!

Oct. 25th, 2021

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star star star star star

Molly M Jameson Colorado Springs, CO

Good communication, quick response and results

1 month ago

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Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback!

Oct. 25th, 2021

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Deb Stoffer Myrtle Beach, SC

Michael was very thorough and answered my questions in a timely manner.

1 month ago

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Reply from AUTOPAY

Thank you for sharing your experience, Deb! Thank you for choosing AUTOPAY!

Oct. 25th, 2021

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star star star star star

Mary Hollauer Fresno, CA

Professional,friendly,updates just through

1 month ago

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Reply from AUTOPAY

Thank you for sharing your experience, !

Oct. 21st, 2021

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star star star star star

Monica Powers Harper Woods, MI

Smooth process throughout. Easy and fast

1 month ago

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Reply from AUTOPAY

Thank you for your feedback. We appreciate your business! Cheers, AUTOPAY

Oct. 21st, 2021

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star star star star star

Judy Daniels Franklin, TX

They found a lender for me with much lower interest rates

1 month ago

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Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience with AUTOPAY!

Oct. 21st, 2021

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star star star star star

Bailey E. Howard Jr Winston Salem, NC

They were able to reduce my loan from 13% to 4%.

1 month ago

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Reply from AUTOPAY

We are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Oct. 21st, 2021

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star star star star star

Ruth Brookpark, OH

Very good in getting feedback about the whole process.

1 month ago

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Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

Oct. 21st, 2021

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star star star star star

Margaret Smith West Columbia, SC

Very professional and pleasant to work with

1 month ago

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Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you Margaret for choosing AUTOPAY!

Oct. 21st, 2021

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star star star star star

Tracy D Ashland, VA

Very simple process and the rep.was kind.

1 month ago

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Reply from AUTOPAY

Fantastic! Thank you for sharing your feedback, Tracy!

Oct. 20th, 2021

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star star star star_border star_border

Jeanette Glover Killeen, TX

Very slow process and rarely no respond back from the agent that handle my auto loan refinancing.

1 month ago

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Reply from AUTOPAY

Jeanette, thanks for this review; feedback like this is so helpful for our improvement. We aim to be available every step along the way, so we'd like to find out what we could have done better. Do you mind calling us at 844-290-5731? Our customer success team would love to hear from you.

Oct. 25th, 2021

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Richard Toledo, OH

Although it was a great experience it could have been a little quicker

1 month ago

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Reply from AUTOPAY

Richard, thank you for the review, and I'm glad to hear about the great experience! I'm sorry things took a little longer than expected. If you'd like to talk more about your experience, please give us a call! Our customer success team can be reached at 844-290-5731. We hope to hear from you!

Oct. 25th, 2021

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star star star star star

Ana Ramos Lancaster, CA

Fast process, very knowledgeable and professional

1 month ago

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Reply from AUTOPAY

Thank you for sharing your experience, !

Oct. 21st, 2021

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star star star star star

Gladys grier Valley Stream, NY

Michael was great a attentive and a great salesman

1 month ago

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Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Oct. 21st, 2021

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star star star star star

Maria. Cabrera Los Angeles, CA

Made everything easy ,everything was great

1 month ago

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Reply from AUTOPAY

Fantastic Maria! Thank you for working with AUTOPAY!

Oct. 19th, 2021

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star star star star star

Edward Rockmart, GA

Great customer service. No hidden surprises

1 month ago

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Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Oct. 21st, 2021

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star star star star star

Jennifer Bailey Jacksonville, FL

Everyone has been super helpful and very nice.

1 month ago

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Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Oct. 21st, 2021

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star star star star star

Koseng xiong Anchorage, AK

Fast and efficient. Nice and friendly service.

1 month ago

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Reply from AUTOPAY

Thank you for choosing AUTOPAY! We appreciate your business

Oct. 21st, 2021

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star star star star star

Adrienne Sanders Hamden, CT

Convenience, Great Customer service, efficient process

1 month ago

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Reply from AUTOPAY

Thank you for sharing your experience, !

Oct. 21st, 2021

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star star star star star

John S Minella Henagar, AL

Quick curtius service with caring representatives

1 month ago

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Reply from AUTOPAY

Outstanding! Thank you for sharing your experience with us!

Oct. 21st, 2021

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star star star star star

Brandon Martinez Denver, CO

Exceptional service with great attention to detail!

1 month ago

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Reply from AUTOPAY

Outstanding! Thank you for sharing your experience with us!

Oct. 21st, 2021