Name: AUTOPAY
Rating: 4.1

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Verified Customer

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Susanne. Jefferson Fort Wayne, IN

Left hand didn't know what the right hans was doing, so to speak. Luther and Christine were pleasant enough but each had a different version of how the process worked and then it was a different way than what either said. Confusing, frustrating and disorganized.

2 years ago

Reply from AUTOPAY

Hi Susanne, thanks for your review. I'm sorry about the confusion, and I know how frustrating it can be to hear different things from different representatives. I definitely want to make this right. Would you mind giving our customer success team a call when you're free? This way we can research exactly what happened. Our number is 844-290-5731. We hope to hear from you soon!

Oct. 23rd, 2021

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Verified Customer

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Brittany McCormick Upper Marlboro, MD

Had a few minor issues with paperwork (on both sides) and had a hard time getting my questions answered after the paperwork was done. Other than that everything was just fine

2 years ago

Reply from AUTOPAY

We will strive to improve in this regard! Thank you for working with us and sharing your experience, Brittany!

Sep. 27th, 2021

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Verified Customer

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Adriane Sanchez Austin, TX

Everyone I spoke to were very helpful and really explained the process very clearly that it made it simple to understand.

2 years ago

Reply from AUTOPAY

Fantastic! Adriane, Thank you for sharing your experience with AUTOPAY!

Sep. 1st, 2021

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Verified Customer

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Latisha Turner Great Falls, MT

Working with autopay was fast and easy. They walked me through every step to make the whole process easy to understand.

2 years ago

Reply from AUTOPAY

Fantastic! Thank you Latisha for sharing your experience with AUTOPAY!

Sep. 1st, 2021

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Verified Customer

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Janice Angwin, CA

My telephone calls were returned as soon as possible by the Loan Specialist and my questions were answered thoroughly with patience and care.

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for working with us Janice!

Sep. 24th, 2021

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Verified Customer

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Mary Hajer Arlington, TX

You should not have your auto text services send messages on weekends when no one is available to assist them. I received a text on a Saturday that documents were needed and no one was even working and it took longer than a week to even be contacted back after I applied and uploaded all my documents. f it wouldn't have been too late in the process I absolutely would have withdrawn my application.

2 years ago

Reply from AUTOPAY

Hi Mary, I'm so sorry you weren't able to contact us! We are open on Saturdays from 9–5 MST, so I'd love to research why you weren't able to contact us. Would you mind giving our customer success team a call at 844-290-5731? Hope to hear from you soon.

Oct. 22nd, 2021

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Verified Customer

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Barbara Rockford, IL

They have been very helpful in helping me secure a loan. The refinance was to remove someone’s name from the title, and for this I am ecstatic.

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for working with AUTOPAY, Barbara! We are delighted to have helped you!

Aug. 10th, 2021

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Verified Customer

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Sirina Castaneda Lubbock, TX

Noah was very professional and helpful. He walked me through the refinancing process and kept me up to date on everything.

2 years ago

Reply from AUTOPAY

Perfect! Thank you for sharing, Sirina! Great job Noah!

Aug. 10th, 2021

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Verified Customer

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Matin Yarbrough Ephrata, PA

Daniel G was my contact. Excellent guy to work with. He really works hard to get things done. I would completely recommend him and auto pay.

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback with us, Matin!

Sep. 1st, 2021

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Verified Customer

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Melissa welborn Parsippany, NJ

They were very nice and efficient...the reps I dealt with were very nice and easy. It made the refinancing an easy process

2 years ago

Reply from AUTOPAY

Fabulous! We are so glad to hear we met our goal of making refinancing simple and easy! Thank you for sharing Melissa!

Sep. 23rd, 2021

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Verified Customer

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Nelson Milton Decatur, GA

They took good care of my getting my loan situated and called me or text me if they needed anything extra. Ensured me that they had everything under control.

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your experience, Nelson!

Oct. 1st, 2021

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Verified Customer

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Patricia Scarr Hesperia, CA

I have all good things to say about Autopay. It was easy to get signed up and they have saved me a lot of money, so I'm very happy.

2 years ago

Reply from AUTOPAY

Outstanding! We are delighted to help you Save! Thank you for sharing Patricia!

Sep. 24th, 2021

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Verified Customer

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Angel North Las Vegas, NV

Zero issues, great customer service, easy step by step process. Patience is a great deal when it comes to working with people and they have it!

2 years ago

Reply from AUTOPAY

Hello Angel! We are glad you had such a great experience, thank you!

Jul. 30th, 2021

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Verified Customer

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Karla Lathrop, CA

She was ontop of everything by following up my application and if I missed any documentation she will let me know right away.

2 years ago

Reply from AUTOPAY

Hello Karla, we are happy to hear you had such a good experience with our team. Thank you for your kind feedback!

Jul. 30th, 2021

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Verified Customer

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Jasmine M Constant Floral City, FL

The team was very efficient and communicated well. I believe I had the pleasure of working with Jennifer. She was excellent!

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for the feedback Jasmine!

Jul. 15th, 2021

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Verified Customer

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Jade Marietta, GA

My agent was very prompt and helpful. Everytime I needed something she was right on it even with my difficult situation

2 years ago

Reply from AUTOPAY

What great Feedback thank you, Jade!

Jul. 15th, 2021

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Verified Customer

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Charles M Johnson Lansdale, PA

My Autopay representative was great. He made sure I was well informed during the entire process and made things very easy on my end. I had a very good experience.

2 years ago

Reply from AUTOPAY

Outstanding Charles! Thank you for sharing your experience with AUTOPAY!

Aug. 3rd, 2021

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Verified Customer

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Deneen Kannes Schaghticoke, NY

I can't say enough praise Taniessa F. She was wonderful from the initial contact throughput the entire process to the end.

2 years ago

Reply from AUTOPAY

Outstanding Deneen! Great job Taniessa! Thank you for your feedback!

Jul. 8th, 2021

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Verified Customer

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Lauren Dombrowski Pittsburgh, PA

The process was quick, however my agent seemed too busy to really explain to me the conditions of my refinance. i did not need additional insurance, yet it was added anyways and increased my loan by $3000. i guess i should've read the fine print a little bit more, but this was not discussed with me and I did not need an extended warranty. now instead of saving money I will be spending more!

2 years ago

Reply from AUTOPAY

Hello Lauren, I'm so sorry if there was a miscommunication during the signing. We always disclose the GAP and Vehicle Service Contract before and during the signing, so if these coverages came as a surprise, please give us a call at 844-290-5731. We would like to research this further. Also, both coverages are refundable, so we are happy to assist with that if you do not want them.

Oct. 22nd, 2021

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Verified Customer

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Tenia Morris Chapel, TN

Very easy to apply for an auto loan. Autopay was very easy to work with. I recommend Autopay to all of my friends and family

2 years ago

Reply from AUTOPAY

Thank you Tenia! Recommendations are the highest compliment! Thank you for working with us!

Jul. 8th, 2021

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Verified Customer

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Michelle Mejia Hampstead, NC

Great customer service! Rep worked very hard and very quickly on my loan application and was in frequent contact via phone or text

2 years ago

Reply from AUTOPAY

Outstanding Michelle! Thank you for sharing your experience with AUTOPAY!

Jul. 17th, 2021

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Verified Customer

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Timothy Bryan Willoughby, Sr. Springfield, GA

Quality and professionalism of the representative. He was very helpful and kept us updated daily on the status of our loan.

2 years ago

Reply from AUTOPAY

Amazing Timothy! Thank you for your feedback!

Jul. 17th, 2021

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Verified Customer

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Juan Moreno Los Alamitos, CA

Easy to deal with. They sort everything out and deal with the lenders, to what I believe is the best possible outcome for the customer inquiring.

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for your feedback, Juan!

Jul. 16th, 2021

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Verified Customer

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Keith Fisher Twelve Mile, IN

I felt like the process helped me to accomplish my goal but it wasn't five stars. I wish the process would have been a little clearer and not taken as long.

2 years ago

Reply from AUTOPAY

Hello Keith, Thank you for providing Your feedback, we will continue to grow in this area. We apologize for any inconvenience and delay.

Aug. 2nd, 2021

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Verified Customer

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Martin Fraley Mesa, AZ

Very kind. Totally honest with me. My customer service representative always kept me in the loop on what stage we were in.

2 years ago

Reply from AUTOPAY

Outstanding Martin! Thank you for working with us here at AUTOPAY!

Jul. 16th, 2021

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Verified Customer

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Michael Murphy Lake Forest, CA

The refinance was nice and easy for the most part, but they're not very responsive when trying to contact them. In fact I've left several messages over the past couple weeks and still have not heard back.

2 years ago

Reply from AUTOPAY

Hello Michael, thank you for your feedback. We apologize for any delays in the communication you may have experienced during the refinancing of your vehicle. We strive to give our customers an excellent experience. If you still need any information please call us at 844-290-5731 when you are ready and we will be happy to help.

Aug. 6th, 2021

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Verified Customer

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Steven Stonebreaker Las Vegas, NV

I just signed up we'll see how this goes it was real simple I'm here for the best interest rate I can get best interest rate

2 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY Steven!

Jul. 3rd, 2021

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Verified Customer

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Zacharias Pacheco Cheyenne, WY

They have helped, but they do not keep you informed on anything going on in a timely fashon. I had to call twice and now a third time to check on the status of my account. Taken over a month so far to refinace my car....

2 years ago

Reply from AUTOPAY

Hello Zacharias, Thank you for your feedback. We apologize for any delays or miscommunication you may have experienced during the refinancing of your vehicle. We always strive to give our customers an efficient experience at AUTOPAY. If you wish to provide additional feedback about your experience you may call us at 844-290-5731 when you are ready.

Aug. 6th, 2021

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Verified Customer

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Alan Arthur Hudson, FL

More communication during the process as to where the process is, would be helpful. Everything went well but information as the process would be helpful

2 years ago

Reply from AUTOPAY

Hello Alan! Thank you for the feedback! We will continue to grow on that! Thank you for working with us!

Aug. 2nd, 2021

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Verified Customer

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Ashley Crooks Raymore, MO

The process was really easy and the representative was very helpful with helping me. This is my first time refinancing.

2 years ago

Reply from AUTOPAY

It is always great to get feedback like this! Thank you Ashley!

Jul. 3rd, 2021

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Verified Customer

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Belinda Iris Itson Cullman, AL

My new loan has been set up and payable. But my old loan has not been paid off. Both are open on my credit report. Not happy. I was told the check was sent and signed for days ago.

2 years ago

Reply from AUTOPAY

Hello Belinda, we are so sorry to hear about the delay on this. I do see that the payoff to your original lender did clear the banks. Please call our escalation line at 844-290-5731 for more information to resolve this.

Aug. 2nd, 2021

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Verified Customer

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Cynthia Payton Baytown, TX

Financed me at such a better rate! A little slow at keeping you informed but actually working hard to get the job done.

2 years ago

Reply from AUTOPAY

Thank you for the feedback Cynthia. We will do our best to improve as well! Thank you for choosing AUTOPAY!

Jul. 6th, 2021

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Verified Customer

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Frank Piper Broomfield, CO

Everything was going great until it was time for funding, was told I didn't need to make a payment for June but it took over a month so my payment was late from my old company.

2 years ago

Reply from AUTOPAY

Hello Frank, we would like to apologize for the experience you had and thank you for sharing it with us. We would like to help you get this resolved so if you could please call our escalations department at 844-290-5731 at your convenience, we can assist you with this.

Aug. 6th, 2021

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Verified Customer

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IRENE PONCEDELEON Escalon, CA

The application process was as simple as it gets and very quick. I was notified everyday of the status of my application.

2 years ago

Reply from AUTOPAY

Outstanding! Thank you Irene! We appreciate you working with us!

Jul. 3rd, 2021

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Verified Customer

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Albert Miami, FL

Professional, they handle paperwork with the banks and gear you to one bank only not multiple ones like dealerships. Aaron H thank you! He is a Pro.

2 years ago

Reply from AUTOPAY

Albert, thank you for the detailed review! We appreciate your business. Cheers, AUTOPAY

Jun. 23rd, 2021

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Verified Customer

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Jill Benfield Hickory, NC

They were amazing. My representative went above and beyond to answer my questions and make himself available no matter how early or late.

2 years ago

Reply from AUTOPAY

Jill, This is fantastic to see! Thanks for choosing AUTOPAY for you refinance needs!

Jun. 23rd, 2021

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Diana Stallone Savage, MN

They were slow and it was frustrating when you needed information from them. If asked if they got everything they would just send send you a lust of everything they needed again

2 years ago

Reply from AUTOPAY

Diana, We are sorry your experience fell short of our expectations. We strive to have the best service around. We will use your feedback in our next leadership meeting and attempt to improve our processes. Thank you! AUTOPAY

Jun. 23rd, 2021

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Verified Customer

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Abilio Burgess Hampton, GA

They are just that good. I love all the products I have bought with their assistance and am looking forward to buying more with them.

2 years ago

Reply from AUTOPAY

We tend to agree! We are thrilled we lived up to your expectations! Cheers, AUTOPAY

Jun. 23rd, 2021

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Jeremy R Stahlnecker Clyde, TX

Very helpful and understanding and when I asked them to explain things they were extremely patient and very willing to help and not rush me

2 years ago

Reply from AUTOPAY

Outstanding feedback, Jeremy! Thank you for choosing AUTOPAY!

Jun. 23rd, 2021

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David Cason Evansville, IN

They made it simple to refinance my high interest loan, explain everything very well, plus got me a really good deal, Thanks you autopay for helping

2 years ago

Reply from AUTOPAY

David, this is great to hear, thank you for your business!

Jun. 15th, 2021

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Verified Customer

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Kenneth Britton Alexander City, AL

Very helpful and courteous. They found me financing at a great rate and helped me through the process every step of the way.

2 years ago

Reply from AUTOPAY

Kenneth, Outstanding to hear! Thanks for choosing AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Ciara Springer Henderson, NV

Great service! It was easy to work with my loan specialist Billy. Communication was fast and everything went well once my paperwork was submitted

2 years ago

Reply from AUTOPAY

Ciara, this is great to hear, we are so thrilled you had such a great experience!

Jun. 15th, 2021

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Kaitlyn Surprise, AZ

It was awful. I was lied to about the amount that i would be paying and i ended up having to pay for some of the process for the forms. I also had to send the same forms multiple times because they couldn't zoom in to see numbers. They also kept saying the process was waiting to get approved but then would say they needed more from me days later. didn't hear anything from them and then i got a letter in the mail saying it was approved but it was higher than i was expecting. I got calls constantly at work and everytime i would try and call back no answer.

2 years ago

Reply from AUTOPAY

Hello Kaitlyn, thank you for your feedback and review. We are disappointed to hear you did not have the great experience we strive for here at AUTOPAY. If you would like to speak about this further and see if there is anything we can assist you with please call our escalations team directly at 844-290-5731.

Jun. 16th, 2021

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Verified Customer

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Ashley Johnson Hanford, CA

The process was simple, fast with very minimal interaction and no error. Communication was effective and staff was always available to assist.

2 years ago

Reply from AUTOPAY

Ashley, Thank you for the feedback! We appreciate your business! Cheers!

Jun. 15th, 2021

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Verified Customer

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Ashley Landry Fort Worth, TX

Justin was efficient and quick and so helpful. He knew his stuff and was on top of everything. I didn't know it was so easy to refinance your car!

2 years ago

Reply from AUTOPAY

Ashley, Thank you for your feedback! We appreciate your business.

Jun. 15th, 2021

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Daniel Sussex, WI

I was going to hold off on refinancing due to having to come up with money to do it, on top of a very large bill that was about due. I was assured several times that I wouldn't have a payment for 60 days if I refinance. The loan gets approved, and payment goes through to previous lender. Then I get a notice saying my fist payment is due in less than a week. I've been extremely stressed trying to get this dealt with, but now my very first payment will most likely be late. I do have a 100% on time payment history, and now that will probably change. Thanks Autopay!! Horrible experience.

2 years ago

Reply from AUTOPAY

Hello Daniel, thank you for your feedback and review. We are disappointed to hear you did not have the great experience we strive for here at AUTOPAY. If you require further assistance or would like to work with our Escalations Team, please call us at 844-290-5731.

Jun. 16th, 2021

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Verified Customer

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J Hassler Parkville, MD

The "loan specialist" did not call and get the correct payoff leaving me to figure out how to pay off what was missed and after their attempts to fix the problem I lost the rate and terms which led me to move forward with them in the first place. It took several days of calling and then finally I had to go to another source to help me get things straightened out. The customer care rep was wonderful (Summer) after that I had to continue to reach out to management.

2 years ago

Reply from AUTOPAY

Hello Mr. Hassler, thank you for your review as well as the positive and negative feedback in regards to our agents. AUTOPAY prides itself on providing excellent customer service, but we fell short of our standard in this case. We apologize that we were not able to resolve the issue in a more timely manner. Your feedback about the process will be used to help improve the customer experience for everyone. If there are additional questions or information we can provide, we can be reached at 844-290-5731.

Jun. 16th, 2021

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Tramaine Moore Orlando, FL

I told them I did NOT want the warranty. They said all I would need to do is call the company (First Investors) and get it taken off and it will lower your monthly payment. I knew that wasnt right and now I'm having to go through several steps to remove the warranty, yet my payment will stay the same as that would require a whole neww contract.

2 years ago

Reply from AUTOPAY

Hello Tramaine, thank you for your feedback and review. We apologize for this confusion, the coverage you are speaking of is cancellable. To cancel, please call us at 844-290-5731. All we need is your permission, miles on the vehicle, and signature to submit the cancellation. The policy amount will be removed from the principal balance once the cancellation is complete.

Jun. 16th, 2021

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Verified Customer

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DINSEMORE BRYAN Newnan, GA

The process was painless I filled the application on credit Karma and in minutes the approval was done. Also I got a very good interest rate.

2 years ago

Reply from AUTOPAY

Dinsenmore, Thank you for your review and for choosing AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Max Fontus Cypress, TX

The process was easy to follow, but I wish that there was a better communication channel between the officer handling my personal file and the interfacial team at Autopay.

2 years ago

Reply from AUTOPAY

Thank you Max, we will pass along your feedback! We appreciate your business. Cheers, AUTOPAY

Jun. 8th, 2021