Name: AUTOPAY
Rating: 4.5

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Verified Customer

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Juan Jaramillo Albuquerque, NM

Quick response time on approval. Just was a little hard to contact the loan officer with Autopay sometimes.

2 years ago

Reply from AUTOPAY

Juan, Thank you for sharing your experience. We do apologize for any communication issues and are working to improve this. If you would like to discuss please call us at 844-290-5731Thank you for working with AUTOPAY!

Aug. 4th, 2021

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Verified Customer

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Daniel L Raymer Gallatin, TN

Quick, easy, and efficient. They made the refinancing process stress free and you can't ask for much more than that.

2 years ago

Reply from AUTOPAY

Thank you for the Fantastic feedback Daniel!

Jul. 17th, 2021

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Verified Customer

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Ron Hill New Haven, MI

The communication was Great and I received a warranty as well.

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for working with us Ron!

Jul. 17th, 2021

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Verified Customer

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Justin Bolyard Fulton, KS

There process was Easy fast and professional

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing Justin!

Jul. 17th, 2021

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Verified Customer

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Paige Leysath New Orleans, LA

They took 8 weeks to pay off my initial loan on a refinance, and then the payment was sent to the wrong place. My car payment for my initial loan was 28 days past due because of the delay. Because of this, Autopay would have to reissue a new payoff check, so I had to stay with my original finance company and make a double car note.

2 years ago

Reply from AUTOPAY

Hi Paige, I'm so sorry that there was so much confusion with your loan. We consider this to be a serious issue and have been working diligently to make sure this is resolved. We would be happy to provide you with an update and hear more of your feedback. Please give us a call at 844-290-5731 when you're able so we can go over this.

Oct. 22nd, 2021

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Tanille Williams Saint Petersburg, FL

This started out ok and I followed all the instructions. When it was time to sign the contract I did not see where it asked for Down payment. I asked Monica what about the down payment she specifically said don't worry about the down payment because the lender is funding the loan in full. I was like ok Great this is awesome. A month later, the previous lender called to say I still owed. I reached out to auto via email to Monica. She called me furious saying I need to pay the $2400 now, so I was hold on wait a minute this was a month ago you told me I didn't need to and I've already spent that money. I mentioned that I would make an arrangement with my previous lender to clear the balance and she basically said no if you can't pay now the deal is off I'm going to cancel the transaction. Keep in mind they've already funded the loan and my due date was in a few days. I emailed her and she basically replied making it seem as if I was the problem when they did not have proper checks and balance. This by far is the worst experience I have had and I'm putting the world out there for everyone to stay away from autopay.

2 years ago

Reply from AUTOPAY

Hi Tanille, I'm so sorry to hear about this experience. We always strive to be as clear as possible during contracting, which is when a down payment is agreed upon. Since the down payment came as a surprise, then we would love to talk to you soon so that we can research this further so we can make sure it doesn't happen again. Please reach out to us at 844-290-5731 when you're able.

Oct. 22nd, 2021

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Verified Customer

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JULIE ANNE SORENSEN Riverside, CA

Took too long to get the loan. I had to overpay the original lender and now I am due money back which I am still waiting for.......

2 years ago

Reply from AUTOPAY

Hello Julie, Thank you for sharing your experience, We apologize for any delays and would love to assist you to resolve this. If you wish, you may call us at 844-209-5731 when you are ready.

Aug. 6th, 2021

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Verified Customer

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Jennalee Rosario Glastonbury, CT

Was an easy process. They were very nice and understanding. They had very detailed information which is really good.

2 years ago

Reply from AUTOPAY

Amazing Jennalee! Thank you for sharing your feedback and experience with us here at AUTOPAY!

Jul. 17th, 2021

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Verified Customer

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Annert Rivera Columbus, GA

Great customer service. Jordan keep me informed through out the process.

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for your feedback Annert!

Jul. 17th, 2021

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Verified Customer

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Ashley Roe League City, TX

Easy seamless refinancing and much lower rates

2 years ago

Reply from AUTOPAY

Outstanding Ashley! Thank you for choosing AUTOPAY!

Jul. 17th, 2021

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Verified Customer

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Brandon Goforth Houston, TX

Very easy process. Mathew kept me very informed. It's always good to save money.

2 years ago

Reply from AUTOPAY

We are delighted we could help you save! Thank you for your feedback, Brandon!

Jul. 17th, 2021

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Verified Customer

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Brandon Neeley Irving, TX

Great customer service very friendly and knowledgeable

2 years ago

Reply from AUTOPAY

Amazing! Thank you for sharing, Brandon!

Jul. 17th, 2021

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Verified Customer

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Brian Moy Gurnee, IL

My loan officer was good but seem overwhelmed or unorganized. He wouldn't call for days then when he did everything was urgent or a rush.

2 years ago

Reply from AUTOPAY

Hello Brian, Thank you for your feedback about your experience with AUTOPAY and your loan specialist. We would be happy to address any concerns you may have had about your loan process. If you wish, you may call us at 844-209-5731 when you are ready.

Aug. 6th, 2021

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Verified Customer

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Chelse C Mitchell Los Angeles, CA

Very nice representatives and a quick process.

2 years ago

Reply from AUTOPAY

Fantastic Chelse! Thank you for sharing and working with AUTOPAY!

Aug. 3rd, 2021

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Verified Customer

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Christina Fenton, MO

Everything was easy and fast! I was very surprised at how simple they made it

2 years ago

Reply from AUTOPAY

Fantastic Christina! Thank you for choosing AUTOPAY!

Jul. 17th, 2021

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Verified Customer

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Chuck R. Bedford, PA

Your team member always returned text or phone calls immediately.

2 years ago

Reply from AUTOPAY

Perfect Chuck! Thank you for your feedback!

Jul. 17th, 2021

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Verified Customer

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Courtney Hartford, CT

Very organized and direct with the support

2 years ago

Reply from AUTOPAY

Thank you for the great feedback Courtney!

Jul. 17th, 2021

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Verified Customer

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Daniel Lombardozzi Clayton, NC

Dealing with bill made the process easy. I received everything they told me.

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for choosing AUTOPAY Daniel!

Jul. 17th, 2021

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Verified Customer

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David Independence, MO

This was a super easy process. They saved me a TON on interest. Everything was easy to take care of.

2 years ago

Reply from AUTOPAY

We are delighted we could save you, David. Thank you for sharing your experience!

Jul. 17th, 2021

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Verified Customer

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David Klang Rialto, CA

They were very helpful and the process was very easy

2 years ago

Reply from AUTOPAY

Thank you for your feedback David!

Jul. 8th, 2021

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Verified Customer

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Jax Anger-Pipe Kalamazoo, MI

Very easy to work with. Good rates and no hassles.

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for your feedback Jax!

Jul. 8th, 2021

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Verified Customer

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Jay H. Spring, TX

It was very easy to submit the required information to process our re-fi. I'm happy with the rate, and pleased with the manner in which the transactions were handled.

2 years ago

Reply from AUTOPAY

Fantastic Jay! Thank you for sharing your experience!

Jul. 17th, 2021

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Verified Customer

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John Kreitz Waynesboro, PA

Very convenient and the service was excellent.

2 years ago

Reply from AUTOPAY

Great! Thank you John! We are happy to help!

Jul. 8th, 2021

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Verified Customer

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Jonathan Miller Phoenixville, PA

Very friendly staff and all steps were very easy.

2 years ago

Reply from AUTOPAY

Thank you for your feedback Jonathan!

Jul. 8th, 2021

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Verified Customer

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Joseph Elkton, MD

My rep went above and beyond. Showed how much the company values customer service

2 years ago

Reply from AUTOPAY

That is Amazing, Joseph! We love getting feedback like this! Thank you!

Jul. 8th, 2021

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Verified Customer

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Juan Rivera Jr. Magnolia, DE

Autopay responsive to inquiries and questions. Great experience with the process, very informative with updates and the status of loan. Easy to reach for any questions or concerns. Autopay is model for great customer service, I would highly recommend to anyone and would do business again in the future.

2 years ago

Reply from AUTOPAY

Amazing to hear! Thank you, Juan, we really appreciate your recommendation! Thank you for working with us here at AUTOPAY!

Jul. 17th, 2021

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Verified Customer

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Julie Cermola Bellows Falls, VT

Alex was fantastic with helping me get the best offer

2 years ago

Reply from AUTOPAY

Outstanding, Thank you Julie! Thank you for choosing AUTOPAY!

Jul. 8th, 2021

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Verified Customer

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Keith Stella Pinehurst, NC

The refinance went great but I wish they would have informed me of the whole process timeline.

2 years ago

Reply from AUTOPAY

Hello Keith, Thank you for sharing your feedback! We do apologize for any misunderstanding. Unfortunately, the timeline can vary greatly from loan to loan. We apologize for any delays and will work to make this more transparent. If you would like to discuss this, you can reach us at 844-290-5731.

Aug. 6th, 2021

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Verified Customer

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Luvenia Tyrus Jonesboro, GA

Great experience with the reps Carlos and Alexa

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for your feedback Luvenia!

Jul. 8th, 2021

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Verified Customer

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Luz Rose Woodland Hills, CA

My car loan is not paid off. Payoff was good until May 28 and now I have to pay $113 dollars to pay the loan off

2 years ago

Reply from AUTOPAY

Hello Luz, We would be more than happy to rectify any issues you may have experienced with your payoff. When you are ready, please call 844-290-5731 and we would be happy to help address these issues.

Aug. 6th, 2021

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Verified Customer

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Mark Block Asheville, NC

Good service, guided me through the whole process

2 years ago

Reply from AUTOPAY

Thank you for your feedback Mark!

Jul. 8th, 2021

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Verified Customer

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Michael Dougherty Tulsa, OK

refinancing was painless and easy from beginning to end.

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for working with us Michael!

Jul. 8th, 2021

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Verified Customer

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Nancy Wellons San Antonio, TX

Very quick getting my vehicle refinance kept me updated all the way through the process

2 years ago

Reply from AUTOPAY

Thank you for your feedback Nancy!

Jul. 8th, 2021

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Verified Customer

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Ni-Keshia Spencer Manvel, TX

Customer service was great! Easy to get paperwork completed, Rep was super nice

2 years ago

Reply from AUTOPAY

Amazing to hear! We are delighted to help you Ni-Keshia! Thank you!

Jul. 8th, 2021

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Verified Customer

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Paul Jacobo Pittsburg, CA

Great experience and great services. Answers in honesty. You'll feel like he is a friend helping you instead of talking to an agent

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing, Paul! This is what we strive for!

Aug. 3rd, 2021

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Verified Customer

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Randy Davis Gordonville, TX

The process went smoothly and correspondace was very good

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for your feedback Randy!

Jul. 8th, 2021

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Verified Customer

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Robert Sutter Brunswick, OH

Good experience, took a long time but achieved results I was looking for.

2 years ago

Reply from AUTOPAY

We are sorry for any delays Robert! Thank you for sharing your feedback, and continuing with us!

Aug. 3rd, 2021

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Verified Customer

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Roscoe Waukee, IA

The process overall was pretty seamless. I didn't like that there was an additional warranty placed in the contract when my car isn't a year old. I also didn't like being charged a processing fee without someone speaking to me about it. It felt like because I declined the additional warranty and GAP coverage I was charged a processing fee instead.

2 years ago

Reply from AUTOPAY

Hello Roscoe, We thank you for your feedback and would love to address your concerns regarding any additional coverages on your contract. If you wish to discuss these, you may call us at 844-290-5731 and we would be happy to help find a solution for you.

Aug. 6th, 2021

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Verified Customer

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Sonya P Washington Midlothian, VA

They were helpful and provided great customer service

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for working with us Sonya!

Jul. 8th, 2021

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Stephanie Medora, IL

Very personable. They did great at communicating.

2 years ago

Reply from AUTOPAY

Thank you for your feedback Stephanie!

Jul. 8th, 2021

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Verified Customer

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Suzanne Massey Cordova, TN

Autopay was so simple and the customer service was exceptional. They helped my reduce my payments by half.

2 years ago

Reply from AUTOPAY

Wow! Thank you for your feedback Suzanne! Thank you for allowing us to help you save!

Jul. 8th, 2021

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Verified Customer

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Tia Carney Brookhaven, PA

Autopay helped me refinance my car with a really good interest rate. I'm very pleased.

2 years ago

Reply from AUTOPAY

Fantastic! Thank you Tia! We are delighted we could save you money in interest!

Jul. 8th, 2021

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Verified Customer

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Anandhu Sanilkumar Portland, OR

Great customer support. Keith walked me through the whole application process.

2 years ago

Reply from AUTOPAY

Way to go Keith! Thank you for your feedback Anandhu! Thank you for working with us!

Jul. 8th, 2021

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Verified Customer

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Anonymous Petersburg, VA

At first I was skeptical because there is another company with the same name. However, my agent was very knowledgeable to let my know how this Autopay company operates. If you do what is required of you the process is efficient and effective. Thank you Autopay!

2 years ago

Reply from AUTOPAY

Sorry for any confusion! Thank you for your feedback.

Aug. 2nd, 2021

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Antoinette Eaton Houston, TX

Andrea was great. She help from start to finish

2 years ago

Reply from AUTOPAY

Thank you for your feedback Antoinette!

Jul. 8th, 2021

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Carol Steeley Sebring, FL

Very easy to deal with, explained everything I had a question about.

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for your feedback Carol!

Jul. 8th, 2021

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Charles M Johnson Lansdale, PA

My Autopay representative was great. He made sure I was well informed during the entire process and made things very easy on my end. I had a very good experience.

2 years ago

Reply from AUTOPAY

Outstanding Charles! Thank you for sharing your experience with AUTOPAY!

Aug. 3rd, 2021

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Deneen Kannes Schaghticoke, NY

I can't say enough praise Taniessa F. She was wonderful from the initial contact throughput the entire process to the end.

2 years ago

Reply from AUTOPAY

Outstanding Deneen! Great job Taniessa! Thank you for your feedback!

Jul. 8th, 2021

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Donald Stone Bethlehem, NH

Easy, results immediate, flexible options for best loan client, courteous and knowledgeable staff

2 years ago

Reply from AUTOPAY

WOW! Thank you for your feedback Donald!

Jul. 8th, 2021

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Verified Customer

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Gabriela Loza Monrovia, CA

It was super easy, all done through the computer and phone, and best of all they do all the work.

2 years ago

Reply from AUTOPAY

Thank you for the great feedback Gabriela. We are happy to help you! Thank you for choosing AUTOPAY!

Jul. 8th, 2021