Name: AUTOPAY
Rating: 4.1

check_circle

Verified Customer

star star star star star

Channie

It was easy to navigate. They had a lot of people call so I was on hold a lot, but other than that I think they are doing great.

1 year ago

Reply from AUTOPAY

Outstanding! Thank you Channie for sharing your feedback!

May. 31st, 2022

check_circle

Verified Customer

star star star star star

Eden

Excellent customer service, answered all my questions and guided me with everything. They call me every time they need to let me know anything.

1 year ago

Reply from AUTOPAY

Thanks for the positive feedback Eden!

May. 31st, 2022

check_circle

Verified Customer

star star star star star

Whitney

They were very fast and efficient. Sometimes it was kind of hard to get in touch with them. They were good terms and rate.

1 year ago

Reply from AUTOPAY

We really appreciate your feedback. Its the only way we can improve. Thank you for choosing AUTOPAY!

May. 31st, 2022

check_circle

Verified Customer

star star star star star

Owen

The whole process of working with Autopay was very easy- It's very seamless and they got my back. They have excellent terms and rates

1 year ago

Reply from AUTOPAY

Thank you for the lovely review Owen, we appreciate being of service!

May. 31st, 2022

check_circle

Verified Customer

star star star star star

Bobby

They had good customer service. They gave me an extra rate that they said in a display and they have a good interest rate.

1 year ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

May. 25th, 2022

check_circle

Verified Customer

star star star star star

Dalton

The man that I did my dealings with was pretty responsive. The rate was better than my original rate. I am very likely to recommend them to a friend.

1 year ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your experience with AUTOPAY!

May. 25th, 2022

check_circle

Verified Customer

star star star star star

Mark

They were very knowledgeable and friendly. Autopay was easy to use and everybody was friendly, so it was a pretty simple process.

1 year ago

Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

May. 25th, 2022

check_circle

Verified Customer

star star star star star

Adrian

My experience with Autopay was really good. It is better than what I had before. It is a great resource and I enjoyed it,

1 year ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY! We appreciate your business!

May. 25th, 2022

check_circle

Verified Customer

star star star star star

Vicky k page Pembroke, NC

Auto pay helped me threw my refinance even with all the questions I had and walked me threw everything I didn't with out a problem

1 year ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback!

May. 25th, 2022

check_circle

Verified Customer

star star star star star

Carlos Mora Santa Rosa, CA

First loan didn't work out, but Autopay didn't give up on me. After a second attempt, we got the loan we were going for.

1 year ago

Reply from AUTOPAY

Thank you for sharing your experience, Carlos. We always try to find you a deal, even if we need to try again.

May. 12th, 2022

check_circle

Verified Customer

star star star star star

Jonathan hoffman Brookline Station, MO

Made the refinance process so easy. Marion went above and beyond to helpe out with any and all questions in a timely manner!

1 year ago

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you Jonathan for choosing AUTOPAY!

May. 13th, 2022

check_circle

Verified Customer

star star star star star

Carlo Flores Long Beach, CA

Easy to use, quick response, and the most amicable loan agent. Thank you Kevin! You were patient and got the job done!

1 year ago

Reply from AUTOPAY

Than you for your business, Carlo! We'll pass this along to Kevin for you.

May. 12th, 2022

check_circle

Verified Customer

star star star star star

Maurice P Locklear Pembroke, NC

There's always room for improvement ! They were courteous and professional in all they did for me and done it in a timely manner.

2 years ago

Reply from AUTOPAY

Thanks for choosing AUTOPAY, Maurice!

Mar. 26th, 2022

check_circle

Verified Customer

star star star star star

Jessica Ajagha Houston, TX

Easy process and friendly service. Thought they were my finance company. Lol but they're did help me find them. Will definitely use them again.

2 years ago

Reply from AUTOPAY

Thanks for leaving a review, Jessica! I'm glad we could make the process so easy.

Mar. 24th, 2022

check_circle

Verified Customer

star star star star star

Donna Midland, TX

Very caring professional staff. My financial representative was absolutely amazing understanding and made sure I understood the entire process

2 years ago

Reply from AUTOPAY

Thank you for such a wonderful compliment, Donna! I'm so glad we could help.

Mar. 26th, 2022

check_circle

Verified Customer

star star star star star

Jonathan kemp Augusta, GA

Very quick perfect, professional experience. The guy who helped me was very nice and very patient with me. I appreciate everything!

2 years ago

Reply from AUTOPAY

Thank you so much for sharing, Jonathan! Very happy to help.

Mar. 26th, 2022

check_circle

Verified Customer

star star star star star

James R Consalvo Stuart, FL

Because they did a great job and getting this handled and taken care of and so far everything they've said has worked out and go on that way

2 years ago

Reply from AUTOPAY

Thank you for the kind words, James!

Mar. 26th, 2022

check_circle

Verified Customer

star star star star star

David Cockeysville, MD

Customer service is awesome. Very knowledgeable and respectful. My concern was resolved within a short time of no wait in line. Thanks

2 years ago

Reply from AUTOPAY

Thanks for sharing, David! We are always ready to help.

Mar. 26th, 2022

check_circle

Verified Customer

star star star star star

Magnolia High Point, NC

The representative was incredible nice, polite and knowledgeable. He contacted me to inform the process and kept me posted step by step

2 years ago

Reply from AUTOPAY

I'm so glad to hear this, Magnolia! Thank you so much for your business.

Mar. 26th, 2022

check_circle

Verified Customer

star star star star star

Sonja ward Aurora, CO

Jackson keep me informed of everything that was going. She has great customer service skill. She a really sweet person. She need a raise

2 years ago

Reply from AUTOPAY

Thanks for the great review, Sonja! We'll make sure to pass this along to Jackson.

Mar. 17th, 2022

check_circle

Verified Customer

star star star star star

NANCY C HALL Gaithersburg, MD

Very easy to talk to, listen to what you are saying, handle transaction fast. With a good no problem attitude nsaction fast and are very polire

2 years ago

Reply from AUTOPAY

This is wonderful to hear, Nancy! Thank you for refinancing with AUTOPAY.

Dec. 23rd, 2021

check_circle

Verified Customer

star star star star star

George Kanapicki New Britain, CT

Jessica kept me on track, even when I was dealing with a lot medically, guiding me gently but effectively across the goal line.

2 years ago

Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience!

Dec. 17th, 2021

check_circle

Verified Customer

star star star star star

Hubert Innis Pompano Beach, FL

Their have a representative named Noah D. He is exactly what the company needs in reference to amazing customer service.

2 years ago

Reply from AUTOPAY

Thank you for your feedback. We appreciate your business! Cheers, AUTOPAY

Dec. 17th, 2021

check_circle

Verified Customer

star star star star star

Jeromy Ford Memphis, TN

It was easy and fast. It was also convenient at the time being. I was really looking for a solution and Autopay was the best choice.

2 years ago

Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

Dec. 17th, 2021

check_circle

Verified Customer

star star star star star

Robert Peterson Fairbanks, AK

Efficient and effective, job well done. I would definitely recommend this company to anyone looking to refinance a vehicle.

2 years ago

Reply from AUTOPAY

Thank you for recommending us, Robert! This is the best compliment we can ask for.

Dec. 8th, 2021

check_circle

Verified Customer

star star star star star

Greg Hammond Jesup, GA

Went above & beyond to help was very impressed with customer service & overall. Cannot say enough good things about this company.

2 years ago

Reply from AUTOPAY

And we can't say enough good things about our customers, Greg! Thanks for choosing AUTOPAY.

Dec. 9th, 2021

check_circle

Verified Customer

star star star star star

Jerry Henson Doerun, GA

Super easy to apply and the loan specialist was really helpful. Autopay lowered my payment and cut my interest rate by 12 points.

2 years ago

Reply from AUTOPAY

This is our favorite kind of review, Jerry! Thanks again for refinancing with AUTOPAY.

Dec. 9th, 2021

check_circle

Verified Customer

star star star star star

L Gueste Murrieta, CA

Quick and to the point from start to finish. I was very cautious and didn't believe the process but, it actually worked.

2 years ago

Reply from AUTOPAY

Thank you so much for your review, and for trusting AUTOPAY with your refinance!

Dec. 9th, 2021

check_circle

Verified Customer

star star star star star

kamonrot barry Jacksonville, FL

friendly staff, quick service!! even I have no ideas what to do with everything they're really helping me out appreciate that!!

2 years ago

Reply from AUTOPAY

This is so great to hear, Kamonrot! Thank you so much for refinancing with us.

Dec. 6th, 2021

check_circle

Verified Customer

star star star star star

Marti D Shuler Birmingham, AL

Customer service is awesome. Refinance was quick and easily completed online. I received an lower interest rate and lower case payment.

2 years ago

Reply from AUTOPAY

We really appreciate this review, Marti. Thank you so much for choosing AUTOPAY!

Dec. 6th, 2021

check_circle

Verified Customer

star star star star_border star_border

Dean J Smith Oshkosh, WI

Experience was good but overall time it took from applying to finally getting refinancing complete took almost a month to finish. I feel it could have been moved along at a faster pace.

2 years ago

Reply from AUTOPAY

Hi Dean, thanks for your review! I'm sorry to hear that your loan took longer than normal, and we would love to look into this for you. If you would like, please give our customer success team a call at 844-290-5731.

Dec. 1st, 2021

check_circle

Verified Customer

star star star star star

Robert King Boston, MA

Courteous, follow through, speedy & communication was the best I have ever encountered with a company regarding something of this importance!

2 years ago

Reply from AUTOPAY

Hi Robert, thank you so much for the kind review! We're glad to hear we could make a difference. Thanks for refinancing with AUTOPAY!

Dec. 6th, 2021

check_circle

Verified Customer

star star star star star

Genice Durham Fairburn, GA

The process was easy, simple, and the Rep handling my financing was always in touch to keep me up to date on the status of my loan/approval.

2 years ago

Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

Dec. 1st, 2021

check_circle

Verified Customer

star star star star star

Latrisha Ross Hobbs, NM

They got me just what I needed, not only that but they (Donavan) was helpful, friendly, and very respectful. Thanks again, I really appreciate it!

2 years ago

Reply from AUTOPAY

Thanks for taking the time to share your experience, Latrisha! We're always proud to receive reviews like this. Thank you again for your business!

Dec. 1st, 2021

check_circle

Verified Customer

star star star star star

Lorraine

Communication and fast response. Easy to deal with regarding to your transaction. Asking questions fast and calling back.

2 years ago

Reply from AUTOPAY

Thank you for your great review, Lorraine! We always appreciate such wonderful feedback. Thanks again for refinancing with AUTOPAY!

Dec. 1st, 2021

check_circle

Verified Customer

star star star star star

Brianna Fuentes Maricopa, AZ

Great communication, easy process. Although it's a big company, I felt like I was the only customer with how great the response time was.

2 years ago

Reply from AUTOPAY

Thank you for your feedback. We appreciate your business! Cheers, AUTOPAY

Oct. 25th, 2021

check_circle

Verified Customer

star star star star star

Jessica Mack Kennesaw, GA

I had a great experience with my representative. He was very helpful and kept me updated with every step of the way. I'm please with my outcome.

2 years ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Oct. 25th, 2021

check_circle

Verified Customer

star star star star star

Rob Farias Burnsville, MN

Rep was very respectful and considerate to my financial needs. Saved me thousands in interest, cut my monthly payment almost in half

2 years ago

Reply from AUTOPAY

We are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Romy Victoria Lesoveck Colchester, CT

Very attentive and knowledgeable. My agent guided me through the whole process keeping me informed the entire way. Very happy with the service

2 years ago

Reply from AUTOPAY

Thank you for your feedback. We appreciate your business! Cheers, AUTOPAY

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Jerry Roberson Highlands, TX

I was pleasantly surprised with the ease of the process. We lowered our monthly note by approximately $170.00 per month

2 years ago

Reply from AUTOPAY

We are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Michael Jones Washington, DC

Kristi was outstanding! She explained everything in detail and offered advice which was very helpful. The process was smooth.

2 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Phildalia Davis Fresno, CA

Noah was very pleasant and informative. He was also very patient and thorough in helping me through the refinancing process.

2 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY! We appreciate your business!

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Eduardo Lopez Inglewood, CA

The process is really easy and most of the work is done by the people helping you. I had Adam help me and he was incredibly patient with me.

2 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Tracy Klug Hortonville, WI

They were on top of everything and let me know what I needed to do. Walked me through every step. Got better interest rate and lower payment!!

2 years ago

Reply from AUTOPAY

We are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Oct. 21st, 2021

check_circle

Verified Customer

star star star star_border star_border

Cole Kosnick Madison, WI

The rep did a great job of following up with me when he needed something from me, not so great when I needed something from him. Also, didn't even talk about the AutoPay fee which seems sleazy.

2 years ago

Reply from AUTOPAY

Hi Cole, I'm so sorry the document fee came as a surprise. We always aim for complete transparency in the process, so we'd like to research this further. Do you mind giving us a call so we can hear more about your experience? Our number is 844-290-5731, and we hope to hear from you soon.

Oct. 25th, 2021

check_circle

Verified Customer

star star star star star

Laura Smith Ogema, MN

Very helpful, easy to work with. Walked me thru everything. Always let me know how things were going along the process.

2 years ago

Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience!

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Michael Rohlman Evansville, IN

The speed of which I received help, and refinancing of my car. As well as Time, who was helpful in explaining everything.

2 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY! We appreciate your business!

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Mary Lou Gaucher Eddington, ME

The process was easy, except for having to run and get my vehicle registered because it expired in 3 days, otherwise I have no complaints.

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback!

Oct. 21st, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Patricia Herron Columbus, OH

They endorsed my auto policy before the loan was funded and required me to make a $100 payment and my payment was registered late for the first time. Now I have a late pay on my credit report. The loan was funded for more than the payoff and yet they required a $100 payment

2 years ago

Reply from AUTOPAY

Hi Patricia, I'm so sorry to hear about all this confusion. We always aim for a seamless process, so we'd love to hear from you to see what we could have done better. Please consider giving our customer success team a call so we can look into this. Our number is 844-290-5731. We hope to hear from you soon.

Oct. 25th, 2021

check_circle

Verified Customer

star star star star star

K. Smith Atlanta, GA

Very efficient and professional. Since refinancing the staff have contacted me too see how my transition to Autopay has been

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback!

Sep. 24th, 2021