Name: AUTOPAY
Rating: 4.5

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Verified Customer

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Martin Fraley Mesa, AZ

Very kind. Totally honest with me. My customer service representative always kept me in the loop on what stage we were in.

2 years ago

Reply from AUTOPAY

Outstanding Martin! Thank you for working with us here at AUTOPAY!

Jul. 16th, 2021

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Verified Customer

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Marvin J Jernigan Macks Inn, ID

There were many problems with paperwork not being correct (addresses not matching, etc) much of this was blamed on Penn Fed (new lender). The agent "Xin" claimed that he was in contact with my existing lender, they claimed to have no contact from him, someone is not telling the truth. The new lender Penn Fed has funded my loan (sent the check to Autopay), the existing lender has not received anything from Autopay after a ten day delay. So currently I am being charged interest on money sent from Penn Fed to pay off my car loan. My current payment is late to my existing lender. This late payment will negatively affect my credit score. No one seems to know where the money is. I am very frustrated that the process is not transparent. I am frustrated that the Autopay employee assigned to my "deal" seems to be less than forthright about what is going on in the process (either he does not know, he knows and doesn't want to say, or doesn't know how to find out). The interest rate reduction on the refinance is great. The process is terrible. If I had known what I was getting into I would have searched out a service that was better organized.

2 years ago

Reply from AUTOPAY

Hi Marvin, I'm so sorry to hear about this experience. I would love the opportunity to look into this and provide you with a clear answer as to where everything went, and what has happened. Please give me a call at 844-290-5731 so we can get this sorted out and provide you with a solution.

Oct. 22nd, 2021

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Verified Customer

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Mary

Extremely easy to use and the staff was friendly and very helpful

2 years ago Edited September 14, 2021

Reply from AUTOPAY

Great! Thank you for your feedback, Mary!

Jul. 16th, 2021

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Verified Customer

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Michael Littlepage Anchorage, AK

Good customers service & speed to expedite loan

2 years ago

Reply from AUTOPAY

Outstanding Michael, Thank you for sharing your feedback!

Aug. 2nd, 2021

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Verified Customer

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Michael Murphy Lake Forest, CA

The refinance was nice and easy for the most part, but they're not very responsive when trying to contact them. In fact I've left several messages over the past couple weeks and still have not heard back.

2 years ago

Reply from AUTOPAY

Hello Michael, thank you for your feedback. We apologize for any delays in the communication you may have experienced during the refinancing of your vehicle. We strive to give our customers an excellent experience. If you still need any information please call us at 844-290-5731 when you are ready and we will be happy to help.

Aug. 6th, 2021

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Verified Customer

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Mike Surprise, AZ

Experience was good, my only frustration was the length of time it took to complete. From application to close it was over 6 weeks.

2 years ago

Reply from AUTOPAY

Hello Mike, Thank you for sharing your feedback we do apologize for the delays you experienced. Typically the refinance process does take some time but it appears you encountered a delay. If you would like to discuss these delays with us so we can improve please call us at 844-290-5731

Aug. 4th, 2021

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Verified Customer

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Morgan Grace Bedford, IN

I had a fantastic experience with Noah! He was great with communication and overall very helpful and on top of things. I am very, very pleased with the service I received.

2 years ago

Reply from AUTOPAY

Amazing Morgan! Thank you for sharing your experience with us!

Jul. 16th, 2021

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Verified Customer

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Nichole Poquoson, VA

Customer service was awful, took forever to get response, which resulted in almost 30 days to refi a car. I have refinanced houses in short time than this loan took.

2 years ago

Reply from AUTOPAY

Hello Nichole, thank you for sharing your experience. We apologize, as this is not the experience we strive for here at AUTOPAY. If you wish, we would be more than happy to address your questions or concerns. Please call us at 844-290-5731 when you are ready.

Aug. 6th, 2021

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Verified Customer

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Norman Schulz Rancho Cordova, CA

Very helpful and easy to work with, the whole process was very quick

2 years ago

Reply from AUTOPAY

Outstanding Norman! Thank you for choosing AUTOPAY!

Jul. 16th, 2021

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Verified Customer

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Patrice Barnett Hull, GA

They were great from beginning to end!! Made it an easy process

2 years ago

Reply from AUTOPAY

Perfect! Thank you for your feedback, Patrice!

Jul. 16th, 2021

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Verified Customer

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Perri McCary Houston, TX

Issues with sending payoff check. Caused my credit to drop 80 points. I was in the process of buying a home. Cause me more money to refinance using a 3rd party payoff company. Communication was off. Pay off check still not received and it's been almost 3 months.

2 years ago

Reply from AUTOPAY

Hello Perri, we would like to apologize for the experience you had and thank you for sharing it with us. If you could please call our escalations department at 844-290-5731 at your convenience we can assist you with this and help get this matter resolved.

Aug. 6th, 2021

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Verified Customer

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Raf Catral

Cause they are a great company and they gave us a great rate too

2 years ago Edited September 14, 2021

Reply from AUTOPAY

Brilliant Raf! Thank you, for giving us the opportunity to help you save!

Jul. 16th, 2021

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Verified Customer

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Robert Sandoval Manteca, CA

Great customer service and very knowledgeable

2 years ago

Reply from AUTOPAY

Thank you for your Feedback Robert!

Jul. 16th, 2021

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Verified Customer

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Roy Shine Texarkana, TX

Great job finding a good rate. Communication was not prompt.

2 years ago

Reply from AUTOPAY

Roy Thank you for sharing your experience. We are delighted to hear we could find you a better rate and apologize for the communication issues you experienced. We will work to improve in this regard. If you would like to discuss please call us at 844-290-5731Thank you for working with AUTOPAY!

Aug. 4th, 2021

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Verified Customer

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Ryan Phoenix, AZ

Fast, efficient and effective. Got me a better rate then I currently had and made the process frictionless

2 years ago

Reply from AUTOPAY

Thank you, Ryan! We love getting feedback like this! Thank you for choosing AUTOPAY!

Jul. 16th, 2021

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Verified Customer

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Scynthia L Washington Court House, OH

The 1st interest rate promised didn't happen, it ended up being higher, although still lower than my current rate. I was also told that I would be able to skip my current month's payment and that didn't happen either

2 years ago

Reply from AUTOPAY

Hello Scynthia, thank you for your feedback. We apologize for any delays or miscommunication you may have experienced during the refinancing of your vehicle. We always strive to give our customers a good, efficient experience at AUTOPAY. If you wish we would be more than happy to address any concerns you may have had about your refinancing. Please call us at 844-290-5731 when you are ready and we will be happy to help.

Aug. 6th, 2021

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Verified Customer

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Sean Colburn Henderson, NV

Great customer service experience. My agent was thorough and very helpful thoroughly the whole refinance process

2 years ago

Reply from AUTOPAY

That is fantastic Sean! Thank you for the Feedback!

Jul. 3rd, 2021

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Verified Customer

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Shanekia Andrews Acworth, GA

Told me my payment would not be due for 2 months and charged me $400 for some freaking documents

2 years ago

Reply from AUTOPAY

Hello Shanekia, thank you for sharing your experience. We apologize for any issue with your payments and would like to speak with you regarding this matter. Please feel free to reach out to our escalations team at 844-290-5731, so that we may resolve this matter with you.

Aug. 6th, 2021

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Verified Customer

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Shawn Keller Bethlehem, PA

Every interaction I had was great. All of my questions were quickly answered.

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for the feedback Shawn!

Jul. 3rd, 2021

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Verified Customer

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Shelly Gautreau Belle Chasse, LA

I cannot get an answer or get a copy of my documents for the financial breakdown of my loan.

2 years ago

Reply from AUTOPAY

Hello Shelly, thank you for sharing your experience. We apologize for the issues with your documents as these are typically sent via a secure DocuSign. We would be delighted to answer your questions and help with all of the loan documents. For assistance please call us at 844-290-5731

Aug. 6th, 2021

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Verified Customer

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Sherry Brown Montevallo, AL

I had a great experience partnering with autopay. They kept me informed during the entire process.

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for choosing AUTOPAY Sherry!

Jul. 3rd, 2021

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Verified Customer

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Sierra Evans New Lenox, IL

Excellent customer service. I got just what I was asking for. It just took a long time.

2 years ago

Reply from AUTOPAY

We apologize for the delay, and happy to have helped! Thank you for the Feedback Sierra!

Jul. 3rd, 2021

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Verified Customer

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Stephen Grissom Benicia, CA

Helpful and made it pretty easy to refinance my vehicle

2 years ago

Reply from AUTOPAY

Thank you for the feedback Stephen! We're happy to help!

Jul. 3rd, 2021

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Verified Customer

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Steven Stonebreaker Las Vegas, NV

I just signed up we'll see how this goes it was real simple I'm here for the best interest rate I can get best interest rate

2 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY Steven!

Jul. 3rd, 2021

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Verified Customer

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Steven vergara Longmont, CO

It took nearly a month to complete the process due to Autopay sticking their foot in the middle of everything. What I thought would be a mutually beneficial relationship turned into a very one sided transaction. I had nearly no control over the process or access to the lender directly which is primarily the reason this took so long. Ashly was very helpful but I found that her timelines weren't accurate whatsoever and on TOP of that when I finally received my check it was misspelled. I'm aware this doesn't affect the ability to deposit the check but It seems Autopay is shouting ‚ they're unprofessional

2 years ago

Reply from AUTOPAY

Hi Steven, thanks for your review, and the critique. Feedback like this helps us to improve, so we're very grateful. We'll be working with your loan specialist and our general process so we can be as accurate as possible with our timelines. While most deals are wrapped up in just a week or so, some loans can take longer. When things take longer, it is generally because we are trying to make sure your paperwork is 100% in order so that no confusion happens once you leave our hands. I'm sorry we weren't able to complete the deal sooner in your case. Please feel free to give us a call at 844-290-5731 so that we can receive more of your feedback.

Oct. 22nd, 2021

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Verified Customer

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Tabitha Easley, SC

They cut my interest rate in half and saved us tons of money.

2 years ago

Reply from AUTOPAY

Delighted to help Tabitha! Thank you for your feedback!

Jul. 3rd, 2021

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Verified Customer

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Tanger Wright Olive Branch, MS

They saved me almost 100 and with more benefits than I had.

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for the feedback Tanger!

Jul. 3rd, 2021

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Verified Customer

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Theresa Schwartz Flat Rock, MI

Made refinancing easy and quick. Customer service is great!

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for your feedback Theresa!

Jul. 3rd, 2021

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Verified Customer

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Tim Clark Carol Stream, IL

Poor communication, hard to reach and slow processing of loans

2 years ago

Reply from AUTOPAY

Hello Tim, Thank you for reaching out and providing this feedback. At AUTOPAY we strive for good communication between us and our customers. If you wish to discuss your concerns with us and provide any additional feedback we would be happy to address this if you wish to call us at 844-290-5731.

Aug. 6th, 2021

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Verified Customer

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Tobin Mussen Vancouver, WA

good customer service, quick response. I have no issues with Autopay

2 years ago

Reply from AUTOPAY

Great to hear Tobin! Thank you for choosing AUTOPAY!

Jul. 3rd, 2021

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Verified Customer

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Tony Espinoza Moreno Valley, CA

Quick and easy, no harassment or pressure

2 years ago

Reply from AUTOPAY

Happy to help Tony! Thank you for the feedback!

Jul. 3rd, 2021

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Verified Customer

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Tonya Palmertree Greenville, MS

Very easy process. I have no complaints.

2 years ago

Reply from AUTOPAY

Thank you for the feedback, Tony. Thank you for choosing AUTOPAY!

Jul. 3rd, 2021

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Verified Customer

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Trevor T Knight Lawrenceville, GA

Never had a issue. Great customer service towards me. Thank you

2 years ago

Reply from AUTOPAY

Our pleasure! Great to hear your feedback, Trevor! Thank you for choosing AUTOPAY!

Jul. 3rd, 2021

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Verified Customer

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Walter Bell Reno, NV

Because the paperwork they sent me the first time was incorrect, I ended up having to fill out the forms and get them notarized AGAIN and then more forms were incorrect and I had to do some of them 3 times.

2 years ago

Reply from AUTOPAY

Hello Walter, We apologize for the delays and difficulties you experienced in the documentation process of your loan. We would love to discuss this experience with you in order to improve our services at AUTOPAY. If you wish, you may call us at 844-290-5731 when you are ready and we will be happy to help you.

Aug. 6th, 2021

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Verified Customer

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WAYNE A. CHISM Lawrenceburg, KY

GREAT PEOPLE. GREAT RATES. PROFESSIONAL

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for your feedback Wayne.

Jul. 3rd, 2021

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Verified Customer

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Zacharias Pacheco Cheyenne, WY

They have helped, but they do not keep you informed on anything going on in a timely fashon. I had to call twice and now a third time to check on the status of my account. Taken over a month so far to refinace my car....

2 years ago

Reply from AUTOPAY

Hello Zacharias, Thank you for your feedback. We apologize for any delays or miscommunication you may have experienced during the refinancing of your vehicle. We always strive to give our customers an efficient experience at AUTOPAY. If you wish to provide additional feedback about your experience you may call us at 844-290-5731 when you are ready.

Aug. 6th, 2021

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Verified Customer

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Tracy Omaha, NE

Agent was super helpful in explaining how things work and would start

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for the feedback, Tracy!

Jul. 16th, 2021

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Verified Customer

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Jodie Hallares Roanoke, VA

Because my experience was fabulous. The gentleman that I spoke with was knowledgeable, personable, and really on top of making sure I got the best deal that I could.

2 years ago

Reply from AUTOPAY

Amazing Jodie! Thank you for sharing your experience with us!

Jul. 16th, 2021

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Verified Customer

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Brandi Teel Land O Lakes, FL

Bryce worked great through the process and it was seamless

2 years ago

Reply from AUTOPAY

Fantastic! thank you for your feedback, Brandi!

Jul. 16th, 2021

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Verified Customer

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Raymond Hughes Platte Center, NE

Did an excellent job in helping me and making sure that they had everything

2 years ago

Reply from AUTOPAY

Great! Thank you for working with AUTOPAY, Raymond!

Aug. 3rd, 2021

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Verified Customer

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Devin Fredrickson San Antonio, TX

During the pandemic, everything seemed to be harder. Except for Autopay, they made refinancing so pain free.

2 years ago

Reply from AUTOPAY

Amazing Devin! We are delighted we could help you out! Thank you for choosing AUTOPAY!

Jul. 16th, 2021

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Verified Customer

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Patrick Aikin Shady Side, MD

Easygoing nice people to deal with and everything has we t smooth

2 years ago

Reply from AUTOPAY

Fantastic Patrick! Thank you for sharing your feedback!

Jul. 16th, 2021

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Verified Customer

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Jake Godbey Auburn, AL

Excellent service. Kept me informed every step of the way. Recieved a good rate.

2 years ago

Reply from AUTOPAY

Great! Thank you for choosing AUTOPAY, Jake!

Jul. 16th, 2021

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Verified Customer

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Kenneth boyce Absecon, NJ

Good pr friendly service informative great rates helpful with finding solutions to questions

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for your feedback, Kenneth!

Jul. 16th, 2021

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Verified Customer

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Michelle Mejia Hampstead, NC

Great customer service! Rep worked very hard and very quickly on my loan application and was in frequent contact via phone or text

2 years ago

Reply from AUTOPAY

Outstanding Michelle! Thank you for sharing your experience with AUTOPAY!

Jul. 17th, 2021

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Verified Customer

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Joelie Rivera Framingham, MA

Great Job , customer service , good assistance

2 years ago

Reply from AUTOPAY

Thank you for your feedback, Joelie!

Aug. 3rd, 2021

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Verified Customer

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Dennis Augustus Loganville, GA

I had a good experience. Rates were good, customer service was friendly. For the most part, a seemless transaction.

2 years ago

Reply from AUTOPAY

Fantastic! Thank you, Dennis, for sharing your feedback!

Aug. 3rd, 2021

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Verified Customer

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Charles Jennings Fort Worth, TX

Matthew was great, he always called me back promptly, and answered all my questions.

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for your feedback, Charles!

Jul. 17th, 2021

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Verified Customer

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Lakesha Jones Pompano Beach, FL

My rep Arie was very knowledgeable and kept us up-to-date with the entire process

2 years ago

Reply from AUTOPAY

Thank you, Lakesha! Thank you for choosing AUTOPAY!

Jul. 17th, 2021

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Verified Customer

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Timothy Bryan Willoughby, Sr. Springfield, GA

Quality and professionalism of the representative. He was very helpful and kept us updated daily on the status of our loan.

2 years ago

Reply from AUTOPAY

Amazing Timothy! Thank you for your feedback!

Jul. 17th, 2021