Name: AUTOPAY
Rating: 4.5

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Verified Customer

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Chad North Las Vegas, NV

Easy & our rep was amazing lots of texting back & forth all msgs answered quickly Brandon was amazing to work with

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for your feedback Chad!

Jul. 16th, 2021

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Verified Customer

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Chad N Wright Wallace, SC

Good sales person. Good online experience. Good that it is contact less. Easy to turn in required documents.

2 years ago

Reply from AUTOPAY

Thank you for sharing your feedback Chad! We appreciate working with you.

Aug. 2nd, 2021

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Verified Customer

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Charlotte Jenkins Henderson, NV

Excellent customer service. Always answered my text messages on a timely manner.

2 years ago

Reply from AUTOPAY

Fantastic Charlotte! Thank you for your feedback!

Jul. 3rd, 2021

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Verified Customer

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Chela Zitani Berkeley, CA

Best customer service ever!! Matt helped me through the process and paperwork.

2 years ago

Reply from AUTOPAY

Thank you, Chela!! What great feedback! Thank you for working with us!

Jul. 16th, 2021

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Verified Customer

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Christina M Hobbs-Snyder Issaquah, WA

Save me money and allowed me to skip 2 payments

2 years ago

Reply from AUTOPAY

Thank you Christina! We are happy to help! Thank you for choosing AUTOPAY!

Jul. 3rd, 2021

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Verified Customer

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CINDI PICO Madera, CA

Ryan did a very good job on keeping me up to speed of process, helped me get a good rate

2 years ago

Reply from AUTOPAY

Fantastic Cindi! Thank you for your feedback!

Aug. 2nd, 2021

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Verified Customer

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Craig maynard Stockton, CA

Excellent customer service/follow-up info to exceed request

2 years ago

Reply from AUTOPAY

Thank you for your feedback Craig!

Jul. 3rd, 2021

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Verified Customer

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Cynthia Payton Baytown, TX

Financed me at such a better rate! A little slow at keeping you informed but actually working hard to get the job done.

2 years ago

Reply from AUTOPAY

Thank you for the feedback Cynthia. We will do our best to improve as well! Thank you for choosing AUTOPAY!

Jul. 6th, 2021

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Verified Customer

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Danica Fort Lauderdale, FL

They provided me with Excellent customer service

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for choosing AUTOPAY!

Jul. 3rd, 2021

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Verified Customer

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DEANDRE MOORE Minden, LA

The way the representative work to find me a good Apr on my refinance

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for your feedback Deandre!

Jul. 6th, 2021

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Verified Customer

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Desmond Capers Charleston, SC

quick and prompt communication and follow up. Easy access to documents and friendly customer service and support

2 years ago

Reply from AUTOPAY

Amazing to hear! Thank you Desmond!

Jul. 3rd, 2021

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Verified Customer

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Diane Verespie Seymour, CT

Super quick & easy. Noah was very easy to work with and always got back to me very quickly. Easiest refinancing ever.

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for your feedback, Diane!

Jul. 16th, 2021

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Verified Customer

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Frank Piper Broomfield, CO

Everything was going great until it was time for funding, was told I didn't need to make a payment for June but it took over a month so my payment was late from my old company.

2 years ago

Reply from AUTOPAY

Hello Frank, we would like to apologize for the experience you had and thank you for sharing it with us. We would like to help you get this resolved so if you could please call our escalations department at 844-290-5731 at your convenience, we can assist you with this.

Aug. 6th, 2021

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Verified Customer

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G. Brito Miami, FL

It took too long to get things going and the loan funded

2 years ago

Reply from AUTOPAY

Thank you for sharing your feedback and we apologize for the delays with your refinance. If there is anything we can clear up or if you would like to elaborate on your feedback, please call us at 844-290-5731 when you are ready.

Aug. 6th, 2021

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Verified Customer

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Gilberto Edcouch, TX

Because it's hard to talk to your loan officer.

2 years ago

Reply from AUTOPAY

Hello Gilberto, thank you for sharing your feedback and we apologize for the communication errors with your refinance. If there is anything we can clear up or if you would like to elaborate on your feedback, please call us at 844-290-5731 when you are ready.

Aug. 6th, 2021

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Verified Customer

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Glen New Bedford, MA

Great customer service, friendly, trustworthy, and very legit!

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for your feedback Glen!

Jul. 3rd, 2021

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Verified Customer

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Guillermo Sol‚àö‚â†s Clifton, NJ

Took too long to get loan approved. Had to call and check on my status then was told additional info was needed.

2 years ago

Reply from AUTOPAY

Hello Guillermo, we apologize for any delay with your application. If you would like to share more about your experience please call us at 844-290-5731.

Aug. 6th, 2021

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Verified Customer

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Haley Bruner Moore, SC

Honestly, they wanted to make the sale not get me the best rate. They explained nothing like they should have and cost me money.

2 years ago

Reply from AUTOPAY

Hello Haley, thank you for sharing your experience. We apologize, as this is not the experience we strive for here at AUTOPAY. If you wish, we would be more than happy to address your questions or concerns. Please call us at 844-290-5731 when you are ready.

Aug. 6th, 2021

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Verified Customer

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Heaven Farina Fort Mill, SC

Great customer service and prompt service. I would definitely recommend.

2 years ago

Reply from AUTOPAY

Outstanding! Thank you Heaven, for choosing AUTOPAY!

Jul. 3rd, 2021

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Verified Customer

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Heiner Hilbert Los Alamitos, CA

2 years ago

Reply from AUTOPAY

Amazing! Thank you, Heiner! We are delighted to work with you!

Jul. 17th, 2021

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Verified Customer

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Ira Wilmington, DE

Great service and made it very simple. Honest and follow up with everything said to me.

2 years ago

Reply from AUTOPAY

Great to hear! Thank you for your feedback Ira!

Jul. 3rd, 2021

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Verified Customer

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IRENE PONCEDELEON Escalon, CA

The application process was as simple as it gets and very quick. I was notified everyday of the status of my application.

2 years ago

Reply from AUTOPAY

Outstanding! Thank you Irene! We appreciate you working with us!

Jul. 3rd, 2021

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Verified Customer

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Jac Gardner Horseshoe Beach, FL

Very helpful courteous and knowledgeable. Lowered my interest rate and monthly payment.

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for your feedback Jac!

Jul. 3rd, 2021

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Verified Customer

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Jacob Buckheister Anniston, AL

Very prompt and helpful getting answers.

2 years ago

Reply from AUTOPAY

Thank you, Jacob! We are happy to work with you!

Jul. 16th, 2021

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Verified Customer

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Jacqueline Richardson Frederick, MD

My rating is 5 because my agent was very transparent, kept me in the loop during the whole process.

2 years ago

Reply from AUTOPAY

Fantastic! This is what we strive for! Thank you for sharing, Jacqueline!

Jul. 16th, 2021

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Verified Customer

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Jacqueline Robertson Portland, OR

Autopay allowed me the opportunity to save, and they offered me a great auto maintenance plan.

2 years ago

Reply from AUTOPAY

Outstanding Jacqueline! Thank you for working with AUTOPAY!

Aug. 2nd, 2021

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Verified Customer

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james r kirkwood Lombard, IL

well,all i say is so far so good. they have not finished with me yet.

2 years ago

Reply from AUTOPAY

Thank you, James! We look forward to finishing the process with you!

Jul. 16th, 2021

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Verified Customer

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Jane Mayetta, KS

My Autopay representative kept me informed through the whole process and didn't hesitate to answer any questions I had.

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your feedback, Jane!

Jul. 16th, 2021

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Verified Customer

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Jean-Marcel Commerce City, CO

The prpcess is was very slow. Unnecessary documents request and latency communication.

2 years ago

Reply from AUTOPAY

Jean-Marcel, we are terribly sorry to hear this, we apologize for the inconvenience you experienced. We would love to address any concerns you may have if you would like to give any further details please call us at 844-290-5731

Aug. 4th, 2021

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Verified Customer

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Jeanette M Miller Seattle, WA

Very easy process. Appreciated Zach and him texting me details. Made it easy.

2 years ago

Reply from AUTOPAY

Thank you! This is great to hear, Jeanette! Thank you for choosing AUTOPAY!

Jul. 16th, 2021

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Verified Customer

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Jennifer Murfreesboro, TN

Easy process, nice customer service. Communication could be better. I was asked by 2 different agents for documents that I already submitted and needed to submit twice. I am still unclear about the current payment that was drafted from my previous loan. I was hoping to have everything completed before the draft hit bit it wasn't. I have had to follow up in order to check status of the process. I feel like if I hadn't followed up, it would still be processing.

2 years ago

Reply from AUTOPAY

Hello Jennifer, thank you for sharing your experience. At AUTOPAY we strive for an excellent experience and apologize for falling short. We would be delighted to help clear up any remaining confusion. Please call us at 844-290-5731 when you are ready.

Aug. 6th, 2021

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Verified Customer

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Jennifer Brands Iowa City, IA

Super thorough service. Fast and timely. My experience went very smoothly

2 years ago

Reply from AUTOPAY

Thank you for sharing Jennifer! We appreciate hearing such great feedback!

Jul. 16th, 2021

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Verified Customer

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Jennifer Dimer Orland Park, IL

Process took a little longer than what was told to me but overall my experience was positive.

2 years ago

Reply from AUTOPAY

We are so sorry for the delays you experienced Jennifer. Thank you for your feedback and for working with AUTOPAY!

Aug. 2nd, 2021

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Verified Customer

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Jenny Caras Cartersville, GA

Great customer service and communication during the process.

2 years ago

Reply from AUTOPAY

Thank you for the outstanding feedback Jenny!

Jul. 16th, 2021

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Verified Customer

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Jessica Larson Saint Paul, MN

Quick and good at explaining thing so I could I understand them

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing, Jessica!

Jul. 16th, 2021

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Verified Customer

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Jodie L Dye Nash, TX

very helpful, friendly and all around great

2 years ago

Reply from AUTOPAY

Thank you, Jodie! We are happy to work with you!

Jul. 16th, 2021

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Verified Customer

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Jon Muskegon, MI

They were able to help me lower my payment

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for choosing AUTOPAY!

Jul. 16th, 2021

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Verified Customer

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Joshua Mediavilla Waterbury, CT

Always in contact with me, either text emails or by phone.

2 years ago

Reply from AUTOPAY

Outstanding, Joshua! Thank you for your feedback!

Jul. 16th, 2021

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Verified Customer

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Juan Moreno Los Alamitos, CA

Easy to deal with. They sort everything out and deal with the lenders, to what I believe is the best possible outcome for the customer inquiring.

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for your feedback, Juan!

Jul. 16th, 2021

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Verified Customer

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Kathy Brown Las Vegas, NV

They help me get a better payment for my car good customer service

2 years ago

Reply from AUTOPAY

Thank you, Kathy! We appreciate the opportunity to help you!

Jul. 16th, 2021

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Verified Customer

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Keith Fisher Twelve Mile, IN

I felt like the process helped me to accomplish my goal but it wasn't five stars. I wish the process would have been a little clearer and not taken as long.

2 years ago

Reply from AUTOPAY

Hello Keith, Thank you for providing Your feedback, we will continue to grow in this area. We apologize for any inconvenience and delay.

Aug. 2nd, 2021

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Verified Customer

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Kelli Thompson Lawrenceville, GA

Everything was done quickly and professionally

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for your feedback Kelii!

Jul. 16th, 2021

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Verified Customer

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Kenneth G Williams Meridian, MS

We're very professional and willing to help

2 years ago

Reply from AUTOPAY

Fantastic! Thank you, Kenneth!

Jul. 16th, 2021

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Verified Customer

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Kenneth mcmullen Tucson, AZ

Due to the constant lack of communication and it taken almost a month there still is a balance on the account that was added to payoff because of delays

2 years ago

Reply from AUTOPAY

Hello Kenneth, thank you for sharing your feedback and we apologize for the communication errors as well as the delays with your refinance. If there is anything we can clear up or if you would like to elaborate on your feedback, please call us at 844-290-5731 when you are ready.

Aug. 6th, 2021

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Verified Customer

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Kesha Stennis Houston, TX

They were very responsive and assisted during the entire process.

2 years ago

Reply from AUTOPAY

Thank you, Kesha! We are delighted to work with you!

Jul. 16th, 2021

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Verified Customer

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Kristin Bellflower, CA

They promised me a fast loan, supposedly it's still in the works. They told me that I wouldn't have to make a payment for 2 months and then my current loan called and I'm late and it might ruin my credit, they should have told me that!

2 years ago

Reply from AUTOPAY

Hello Kristin, thank you for sharing and we apologize for the confusion. If you would like to discuss the matter, we would be happy to help you resolve this. Please call us at 844-290-5731 when you are ready.

Aug. 6th, 2021

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Verified Customer

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Kristine Raab Zeeland, MI

My representative was friendly and on top of what I needed

2 years ago

Reply from AUTOPAY

Outstanding Kristine! Thank you for choosing AUTOPAY!

Jul. 16th, 2021

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Verified Customer

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La-Shonda M Hudson Minneapolis, MN

Fast and friendly got me done with poor credit

2 years ago

Reply from AUTOPAY

Outstanding La-Shonda! Thank you for working with AUTOPAY!

Jul. 16th, 2021

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Verified Customer

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Lykecia Williams Moundville, AL

They helped me so much to get out of high interest rate.

2 years ago

Reply from AUTOPAY

We are so happy to help you save Lykecia! Thank you for choosing AUTOPAY!

Jul. 16th, 2021

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Verified Customer

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Marina Rodriguez Sylmar, CA

Very easy and on top of everything. I had a good experience

2 years ago

Reply from AUTOPAY

Thank you for your feedback, Marina!

Jul. 16th, 2021