Name: AUTOPAY
Rating: 4.1

star star star star star

Phil Sakil Philadelphia, PA

It’s was truely a great experience with my loan officer. He very professional he good at explaining things. He love no stone unturned. It was truly a good experience and I think him very much. I just forgot your name but he know who I’m talking to. I will definitely refer him to other people. Thank God for him.

10 months ago Edited June 9, 2023

Reply from AUTOPAY

So glad we could help. Thank you for taking the time to share your experience.

Oct. 2nd, 2023

star star star star star

Erica Ovilma

Jody was my advisor and she was tremendous. Jody was very attentive and very professional. She reached out almost everyday and was very consistent. I am very pleased by her determination to find me a quote. I will be referring her to many others on the phenomenal job she has assisted me with.

10 months ago

Reply from AUTOPAY

Awesome 5-star review. Thank you.

Oct. 2nd, 2023

star star star star star

Michelle Ramos TX

My autopsy agent has been soooo helpful to me. He made this process easy for me and was there every step of the way to make sure I had everything I needed. I'm so grateful for autopay and the savings I'm able to make because of the help provided.

11 months ago

Reply from AUTOPAY

We love happy customers. Thank you for this review.

Oct. 2nd, 2023

star star star star star

Tedric Campbell Honolulu, HI

Patrick K did an awesome job of leading me through the Auto refinance of my vehicle. He was kind,caring and very comfortable to work with during the whole process. His service to me is a AAA rating. I will refer all who need an auto loan to him.

11 months ago

Reply from AUTOPAY

Stellar review. We will share this with Patrick.

Oct. 2nd, 2023

star star star star star

Rhonda Franke Austin, TX

The specialist that worked with me was very professional and personable. Everything from start to finish was easy. Very smooth transition. Everything was processed quickly. One thing I did like is he would text me. If I'm at work, I am able to text better than take a phone call. I'm not q fan of talking on the phone, so it worked out great!

11 months ago

Reply from AUTOPAY

Thrilled we were able to help. Great feedback.

Oct. 2nd, 2023

star star star star star

Darrell Mayberry IL

The service was quick and accurate, and Justin was very helpful

1 month ago

star star star star star

Daniel Frias Richardson, TX

Great service Great Enjoy the process and great communication

1 month ago

star star star star star

orlando garrido Cape Coral, FL

This company really works,i recently received a very profesional care from Aaron H,he was very patient with me and help me in all process,english i͏s͏ not my mother lenguage but he was special consideration with it and talked very slow in all time,he also responde all my questions and was contact me in my free time to have time to solve my process,i really apprecciate it

2 years ago

Reply from AUTOPAY

Thanks for the great review, Orlando! I'm so glad we could help.

Jan. 26th, 2022

star star star star star

Sonya Smith Gulf Shores, AL

The experience was amazing. Very easy, good communication, I was honestly impressed with how smoothly the process went. Can not say enough good things about Kyle. He was friendly, explained everything thoroughly, returned messages, texts and phone calls in a very timely manner, and was just all around great to work with. And the most important part, my interest rate dropped 10 points. Have already recommended you guys to a coworker.

2 years ago

Reply from AUTOPAY

Great to hear we were able to help you save! Thank you for sharing your experience!

Nov. 19th, 2021

star star star star star

courtney gravel Canoga Park, CA

Jody was a huge help to me throughout the entire process and made everything run seamlessly. Thanks again!

3 months ago

Reply from AUTOPAY

Awesome 5-star review. Thank you for taking the time to leave this.

Jan. 24th, 2024

star star star star star

Hany Habib Los Angeles, CA

Smooth transaction, and quick From the first call to the end of the process Everything was done properly Two thumbs up 👍👍

4 months ago

Reply from AUTOPAY

Awesome 5-star review. Thank you

Jan. 3rd, 2024

star star star star star

abdullah ibrahim

Deliah was a pleasure to work with, can’t wait to call her again once interest rates lower and my credit gets better to re finance again.

4 months ago

Reply from AUTOPAY

We love happy customers. Thank you for the 5-stars.

Jan. 3rd, 2024

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Traci O'Connor-Larson Ballwin, MO

If I could give a zero score, I would. I applied with my child as a cosigner. I have excellent credit (770) and was denied. They did a 5 hard checks on my credit. My child is a grad student with limited credit. (They did hard checks on my childs account as well.) They have no ability to tell me why I was denied. The only person that I could talk to could only tell me we would be getting a letter in the mail.

4 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Dec. 19th, 2023

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Richard Boyle II Mooresville, NC

The low rate they provide is not worth the hassle and incompetence of their customer service department. They double charged me for a month, returned that, then sent me a letter indicating i was late on two months worth of payments and charged me a late fee of 30 dollars, all while my bank showed the withdrawls. Trying to get a straight answer out of them is impossible. Their people could careless. I would give negative stars if possible. Run away, do not use this company.

4 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Dec. 19th, 2023

star star star star star

Anthony Fragoso Houston, TX

Justin G was my agent, and he made the process extremely easy. Always knowledgeable and kept me in the loop from start to finish.

4 months ago

Reply from AUTOPAY

Awesome 5-star review. Thank you for taking the time to share your experience.

Dec. 19th, 2023

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Hytham Gaballa Glen Burnie, MD

Very bad customer service, very rood and even the customer service agent threatening and don't want to leason what information the customer want . And when ask for supervisor he hangout the call. Now for sure I'll not put any investment with this company. Stay far from this company. the customer service agent refuse to give me his name cause he know he is rood and harassment the customer who want reach to the company.

4 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Dec. 19th, 2023

star star star star star

Nour Sobki Rockville, MD

Jackie was beyond amazing! She was super helpful throughout my refinancing process and was always there to answer any questions!

5 months ago

Reply from AUTOPAY

Awesome review! We will share this with Jackie.

Nov. 16th, 2023

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David G. Port Orchard, WA

waisted a great deal of my with a promise to refinance my auto loan. After awaiting a month to start my new lower finance rate , the autopay employ decided I was not an acceptable loan . this was after being told several times over a 2 week period that I was good to go and they were just waiting on the underwriters . Its very frustrating to be treated that way .I hope my personal information is safe with this company and that I'm not retaliated against for this email. David G Olympia Wa.

5 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Nov. 16th, 2023

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JTM Tonawanda, NY

An absolute SCAM. After receiving several "pre-approved" letters from them I decided to look into it. I was "pre-approved" to save $207.00 a Month, I allowed a hard inquiry to my credit, which is IMPECCABLE (819), only to learn I'd save only a fraction of what was promised. They had every reason in the book why the actual savings would only be a fraction, rates went up after the letter went out, blah blah blah. I declined the offer. And oddly, a week later I get yet another letter from them stating my savings would be $194.00 a Month, and then another with advertised savings of $186.00 a Month...... Scam, scam SCAM!!!! I tried to file a complaint with the BBB, but they aren't even on the drop-down list of Businesses.

6 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Nov. 16th, 2023

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Bimenay Kent, WA

I am disappointed! Intealit, I was being pressured into signing the refinance with that, and I was being rushed, so I declined the offer! I got contacted by another representative, and I explained why I did not want to proceed, but he explained how the ARP was low and how I could save more by breaking down all the details. Also, he explained How I would benefit from having covered services like oil changes, and maintenance I agreed and signed the contract, which was forwarded today. I requested information On how to access my benefit; I was informed I only have GAP coverage, which I paid for! ithey will give you false information to have you sign that pepper!

6 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Nov. 16th, 2023

star star star star star

DatKidKidd Official Kannapolis, NC

Garret who helped me was one of the best people I’ve ever worked with! He made refinancing my car so easy, and he was the most professional person ever!

6 months ago

Reply from AUTOPAY

Stellar 5-star review. Thank you.

Nov. 16th, 2023

star star star star star

Anonymous Westminster, MD

Justin was awesome! Made refinancing our car easy and fast. Saved us $300 a month. Highly recommend using this company. All done by phone, email, mail & fedex. Thanks

6 months ago

Reply from AUTOPAY

Awesome review. We love helping customers save!!!!!!!!!!!

Oct. 2nd, 2023

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D L (xxspecialtreatment)

So, I appreciated the offer and the thorough explanation of what would be offered had I selected AutoPay as my new lender. But, my representative was very rude when I stated I didn't think it'd be a good fit for my long-term goals. They began to scold me, saying, "You do know what your score is," and "You'll be calling us back when you get denied," It caught me off guard because I don't think customers should be treated like this. It made me not want to ever look into doing business with this company again. Thank you so much for your unkind words, Jessy. I was very much inspired to leave this review. I do not doubt this may be a good lender and suitable for some people. I'm not sure if you were having a bad day or you need to meet a quota but learn how to take a customer's 'no' more gracefully and I'm sure it'll all work out for you in the end. Based on my interaction and the level of audacity Jessy had, I'd rather pay extra to be spoken to kindly.

7 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Nov. 30th, 2023

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Sarah Contreras Missouri City, TX

Pre qualification letter received in mail is misleading. This company is a marketing company that is a third party. Communication is not consistent, I submitted for a refinance on a new vehicle and was denied, balance of vehicle was zero. Application cancelled, had to call them to question the cancelled email. Per rep, the person reviewing my application "hit wrong button. Autopay wanted to complete a new application, told them no to use the current one. A new application would allow them to run my credit again. Advise if you're wanting to refinance use a local bank or credit union. Won't use them again!

7 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Nov. 30th, 2023

star star star star star

Lucienne Marriott Seattle, WA

Deliah was amazing! She talked me through everything and explained it all to me to where I understood. Very professional and knows her stuff!!! Best experience ever!

8 months ago

Reply from AUTOPAY

We love happy customers. Thank you for the great feedback!

Sep. 1st, 2023

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Natalie Medford, OR

Told me my application was approved, checked my credit (without notifying me and before I had submitted verification documents), and left one message asking me to return the call. I called back twice and it just rang and went to voicemail. I reached out via email and they told me my application had been cancelled and I would need to reapply. I was never informed of an expiration date. I'll now have to reapply and have another hit on my credit. Online application portal is terrible and you can only sign in via a "magic link" sent to your email address - no option to create an account. I'm hopeful I'll be able to work something out but it all seems very sketchy and the lack of transparency is frustrating.

8 months ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Dec. 19th, 2023

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bry San Francisco, CA

Waste of time! We begin this process almost a month ago now and were promised 7% interest. We were thrilled (coming from 17%) and moved forward with the paperwork. We got a hard inquiry, no big deal we knew it was coming. One week later we finally heard back again but now interest was up to 9%! Wish we weren't promised 7% if they couldn't give it to us. We said it is what is is and continued with the process because again, it's still better than what we had. We filled out paperwork and continued to wait to hear back. Today (three weeks later) we finally heard back again and now they are unable to proceed without a two thousand dollar down payment! On top of this, we got two more hard inquiries on our credit today... for nothing!! After having to upload our bank statements, credit card statements, and even a picture of a social security card (not to mention a total of three hard inquiries) they are unable to help us and just recommended us to a credit union. Complete waste of time, do not go to this company!! Instead, save your time and credit and go elsewhere. We found this company on credit karma and it was the worst mistake ever. Ms. Jaime "helped" us through this whole process and looking back, she was just trying to be nice and get our hopes up; rather than being honest from the jump which resulted in our time being wasted.

8 months ago

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Verified Customer

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Denise Jacob New Baltimore, MI

They have great customer service.Desiree was very easy to deal with.Not at all high pressure but understanding. I would work with her again.

1 year ago

Reply from AUTOPAY

So glad Desiree was able to help you Denise. We will be here when you need us again. Thank you.

Sep. 15th, 2022

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Verified Customer

star star star star star

KIMBERLY BLACK Tyler, TX

super friendly and helpful. loved working with George he was super responsive and kind. Never missed a beat even when he went on vacation.

1 year ago

Reply from AUTOPAY

Great review Kimberly. Glad we were there for you. I will pass along your kind words to George.

Sep. 15th, 2022

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Verified Customer

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Shannon Ross Franklinville, NY

They were friendly and helpful.. helped with any questions I had they reduced my payment and saved me a lot in interest.

1 year ago

Reply from AUTOPAY

Awesome Shannon! We love happy customers.

Sep. 15th, 2022

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Verified Customer

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Jason Reis Fostoria, OH

I was talked in to a warranty contract that I didn't need and now have to go through canceling it on my own and then stuck with the higher payment and interest of it being applied to my loan when the warranty that I already had was way better and already included

1 year ago

Reply from AUTOPAY

Thank you for the feedback Jason. I will be reaching out to you in hopes of getting a better understanding of this.

Sep. 15th, 2022

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Verified Customer

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Paul Garza San Antonio, TX

They Tanisha was extremely helpful and walked me through spelling it out all the way I am extremely greatful I picked autopay as my choice.

1 year ago

Reply from AUTOPAY

Paul, we are so happy you chose us as well!

Sep. 8th, 2022

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Verified Customer

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Tarsha L. TILLIS Jonesboro, GA

I did exactly what I need them to due even when my deal was over with in I still no more info they were still there to assist me.

1 year ago

Reply from AUTOPAY

Thank you Tarsha, we try to support you during the entire process above and beyond!

Sep. 8th, 2022

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Verified Customer

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Chastina Teresa Mendibles Tucson, AZ

I have never received any information on how to pay my new car payment or how to up my login to do so online. Also, I have still received calls from my previous lender so I feel the communication was off.

1 year ago

Reply from AUTOPAY

Hi Chastina, I personally sent you an email on 08/08/2022 with phone numbers and links for Arapahoe Credit Union as well as my direct contact information. I also see that your Loan Specialist has been in contact with you about the payoff, if there is anything more we can do to assist please let me know! Have a wonderful day!

Sep. 8th, 2022

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Verified Customer

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Mona

They gave me a great Interest rate. The representative that I had, his name was Justin, he made the process very easy for me.

1 year ago

Reply from AUTOPAY

Hi Mona. Thank you for the feedback. We will let Justin know you were pleased.

Sep. 1st, 2022

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Verified Customer

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Douglas

I would recommend them to anybody. Coming out of bankruptcy they really saved me a lot of money on my interest that I had prior to this.

1 year ago

Reply from AUTOPAY

Hi Douglas,
Thank you so much for your stellar review! If you need to refinance again let us know!

Aug. 30th, 2022

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Verified Customer

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John

Rachelle kept in contact the whole time, let me know what was going, on the status of the loan. Very helpful and friendly.

1 year ago

Reply from AUTOPAY

Hi John! Thank you so much for your amazing review and we are so happy that Rachelle made it easy for you!

Aug. 30th, 2022

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Verified Customer

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Quinton

Everything was clear, laid out, and I was able to pick the right option with them. If I needed to schedule, call, or text, everybody was very responsive.

1 year ago

Reply from AUTOPAY

Thank you Quinton. We know how valuable your time is and we aim to make things as smooth as possible. Great feedback.

Aug. 31st, 2022

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Verified Customer

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Tela

They all were willing to work with me as well as give me reasonable quotes and reasonable interest than I had with my previous loan.

1 year ago

Reply from AUTOPAY

Hello Tela, thanks for the positive feedback Robert! Cheers, AUTOPAY!

Aug. 30th, 2022

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Verified Customer

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Hope

Auto pay was very nice and very efficient. Very positive. The customer support are very courteous. They're very affordable.

1 year ago

Reply from AUTOPAY

Thank you Hope. Our customers come first, always.

Aug. 23rd, 2022

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Verified Customer

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Zachery

They were the lowest rate I could get. They were quick to reply to my questions and had all the information I needed to know about the transferring of the loan.

1 year ago

Reply from AUTOPAY

Thank you for sharing your experience Zachery. We love it when we can help our customers save money.

Aug. 23rd, 2022

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Verified Customer

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Jaziel Mesquite, NV

Great customer service. Clear information. Didn't try to rush me in any document reading or signing. Went over every question I had.

1 year ago

Reply from AUTOPAY

Perfect Jaziel, Thank you,! Customers are first! Thank you for sharing your feedback!

Jul. 7th, 2022

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Verified Customer

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Vanessa Drinkwater Morongo Valley, CA

Friendly, very helpful. My agent was thorough and able to help me via text, call, and email. We got it done quickly and she communicated well.

1 year ago

Reply from AUTOPAY

Outstanding Vanessa! Thank you for sharing your feedback!

Jun. 23rd, 2022

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Verified Customer

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Nicholas DeVita Hellertown, PA

My experience was terrible. I was called/contacted nonstop until I agrred to sign the loan. It then took 6 weeks and 5 failed checks to pay off my original loan. I as the customer had to track down where to send it and spend my time resolving Autopays error. I dont think Autopay should make a dollar on this transaction. I was lied to repeatedly and now no one will contact me back. Terrible sevice.

1 year ago

Reply from AUTOPAY

Thank you for sharing your feedback. We apologize, as this is not the experience we strive for here at AUTOPAY. We have escalated this to management for you.

Jun. 23rd, 2022

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Verified Customer

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Rachel L Austin, TX

They secured a fantastic deal for me, where there to assist every step along the way, and were extremely professional as well as caring.

1 year ago

Reply from AUTOPAY

Thank you Rachel for choosing AUTOPAY, we are excited to see all the feedback and are grateful that we could help you through your refinance!

Jun. 17th, 2022

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Verified Customer

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Liz Drake Monessen, PA

Bad communication with the closing agents. 2 of them. And also, my address was wrong from the beginning. Also, my pay date shouldve been extended since it was taking so long with the closing agents. Had 2 of them come out of 2 different days and signed the same papers the same way both times.

1 year ago

Reply from AUTOPAY

Hello Liz,
Foremost, we are very sorry that you didn't have a good experience. We would love the chance to correct this impression. If you would like to speak with we can be reached at [email protected]. We hope you will give us a second chance! Have a lovely evening!

Jun. 16th, 2022

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Verified Customer

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Maggie

The gentleman that helped me was very courteous and very efficient. It's cost effective in allowing me to pay for it. I highly recommended it.

1 year ago

Reply from AUTOPAY

This is great to hear Maggie, We will pass along your feedback! Thank you!

May. 31st, 2022

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Verified Customer

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James

The rating is pretty good to me. Anytime I had a question they answered it. They gave me a good interest rate and a decent amount low payment.

1 year ago

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you James for choosing AUTOPAY!

May. 31st, 2022

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Verified Customer

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Nataly

They've always been there to answer my questions whenever I had any issues always on top of it. It was pleasant experience from start to finish.

1 year ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your experience with AUTOPAY!

May. 31st, 2022

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Verified Customer

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Marcella

It was really fast. And the person that did my loan was courteous. It was just really a good deal. She kept me informed about everything.

1 year ago

Reply from AUTOPAY

Thank you for sharing your experience, !

May. 31st, 2022