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AUTOPAY

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7.9

Overall Score

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Brian LaBrie South Hero, VT

Fasy effecient service, found the process to be seemless. Was very suprised how quick and easy everything was.

1 year ago

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Reply from AUTOPAY

Great Feedback! Thank you for choosing us for your refinance needs! Cheers, AUTOPAY

Jun. 23rd, 2021

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star star star star star

Jeremy R Stahlnecker Clyde, TX

Very helpful and understanding and when I asked them to explain things they were extremely patient and very willing to help and not rush me

1 year ago

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Reply from AUTOPAY

Outstanding feedback, Jeremy! Thank you for choosing AUTOPAY!

Jun. 23rd, 2021

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Mary Jo Madden Westfield, NJ

They were relentless in getting me better rates

1 year ago

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Reply from AUTOPAY

Thank you for choosing AUTOPAY for your refinance needs! Cheers!

Jun. 23rd, 2021

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Sherika Alexander Houston, TX

Excellent customer service and the process was easy

1 year ago

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Reply from AUTOPAY

Thank you for your review!

Jun. 23rd, 2021

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Steven Mitchell Scottsville, KY

They were kind explained every next step we took and helped us to complete each one

1 year ago

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Reply from AUTOPAY

Outstanding, Thank you for your business Steven! Cheers, AUTOPAY!

Jun. 23rd, 2021

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Joan Branch Plymouth Meeting, PA

AUTOPAY was willing to give me a chance but mostly they brought my interest rate down over 10 points.

1 year ago

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Reply from AUTOPAY

Excellent to hear! Thank you for your feedback, we are thrilled to have saved you so much! AUTOPAY

Jun. 23rd, 2021

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RAYMOND BILIMON Wahiawa, HI

Awesome, Mike was very easy to communicate with and seems to be a really good guy. Overall experience was awesome.

1 year ago

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Reply from AUTOPAY

Thank you for choosing AUTOPAY for your refinance needs!

Jun. 23rd, 2021

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Ryan Conley Palm Desert, CA

Every step was fast, friendly and efficient

1 year ago

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Reply from AUTOPAY

Thank you for your review, Ryan!

Jun. 23rd, 2021

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star star star star star

Mary Lou La Bella Lake Elsinore, CA

Excellent, they got me exactly what I wanted

1 year ago

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Reply from AUTOPAY

Thank you for the feedback, Mary Lou!

Jun. 23rd, 2021

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star star star star star

John H Laveen, AZ

Fast, efficient no nonsense service. Great company to participate with

1 year ago

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Reply from AUTOPAY

We appreciate your business John! Cheers, AUTOPAY

Jun. 23rd, 2021

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Paul ross Canton, OH

Good service. I was told everything I needed to know and do.

1 year ago

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Reply from AUTOPAY

Paul, Outstanding! Thank you for your business! AUTOPAY

Jun. 23rd, 2021

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star star star star star

Jeanese M Outlaw White Hall, AR

Great communication and fast results. I was kept in the loop for all changes and updates.

1 year ago

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Reply from AUTOPAY

Thank you for your feedback, Jeanese! Cheers, AUTOPAY

Jun. 23rd, 2021

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RJ Aurora, CO

Horrible customer service my rep always made me feel like I was bothering her she was very useless.

1 year ago

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Reply from AUTOPAY

RJ, We would like to resolve this matter and work with you. Unfortunately we do not have enough information here to pull your account. Please feel free to call our escalations team at 8442905731.

Jun. 23rd, 2021

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Kia Stanz Philadelphia, PA

Customer Review Video

1 year ago

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Reply from AUTOPAY

Kia, thanks for your honest feedback! We are thankful for your business! AUTOPAY

Jun. 23rd, 2021

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Jimmy barnard Boaz, AL

I was told I could skip a payment that didn't happen. I could not get in touch with anybody when ever I called they said the person handling my account wasn't available .and they never called back

1 year ago

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Reply from AUTOPAY

Jimmy, we are sorry that we fell short of expectations. Our Escalations Team would be happy to assist you with any further questions you may have. They can be reached at 8442905731

Jun. 23rd, 2021

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star star star star star

Albert Miami, FL

Professional, they handle paperwork with the banks and gear you to one bank only not multiple ones like dealerships. Aaron H thank you! He is a Pro.

1 year ago

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Reply from AUTOPAY

Albert, thank you for the detailed review! We appreciate your business. Cheers, AUTOPAY

Jun. 23rd, 2021

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anthony gonzalez Frisco, TX

professionals throughout the entire process

1 year ago

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Reply from AUTOPAY

Thank you for your review!

Jun. 23rd, 2021

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star star star star star

Cheryl Holloway Perris, CA

The application was quick and I got a response back to my questions very timely. And my whole process was very good and will definately recommend to other people I know.

1 year ago

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Reply from AUTOPAY

Outstanding feedback! Thank you for your business, Cheryl!

Jun. 23rd, 2021

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star star star star star

Jaymee Clineman Janesville, WI

They always were swift and nice about answering my questions.

1 year ago

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Reply from AUTOPAY

Thank you for your feedback Jaymee! Cheers, AUTOPAY

Jun. 23rd, 2021

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star star star star star

John Penny Alvarado, TX

They did what they said they could do, lower payments and interest.

1 year ago

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Reply from AUTOPAY

Great! Thanks for choosing AUTOPAY, John!

Jun. 23rd, 2021

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michael crafts Auburn, CA

they handled all of the process very easy

1 year ago

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Reply from AUTOPAY

Thank you for your review Michael! Cheers, AUTOPAY

Jun. 23rd, 2021

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star star star star star

Jill Benfield Hickory, NC

They were amazing. My representative went above and beyond to answer my questions and make himself available no matter how early or late.

1 year ago

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Reply from AUTOPAY

Jill, This is fantastic to see! Thanks for choosing AUTOPAY for you refinance needs!

Jun. 23rd, 2021

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Diana Stallone Savage, MN

They were slow and it was frustrating when you needed information from them. If asked if they got everything they would just send send you a lust of everything they needed again

1 year ago

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Reply from AUTOPAY

Diana, We are sorry your experience fell short of our expectations. We strive to have the best service around. We will use your feedback in our next leadership meeting and attempt to improve our processes. Thank you! AUTOPAY

Jun. 23rd, 2021

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star star star star star

Joan Rivard Powell, TN

They were so helpful in the whole process and made it super easy to get refinanced

1 year ago

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Reply from AUTOPAY

Outstanding feedback Joan! Thank you for choosing AUTOPAY!

Jun. 23rd, 2021

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Michelle Pagan Columbus, GA

Tom N was a dream to work with very knowledgeable

1 year ago

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Reply from AUTOPAY

Outstanding! We will pass along the kind words to Tom's leadership team! AUTOPAY!

Jun. 23rd, 2021

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Benjamin Ray K Mendoza Auburn, IA

Very easy process. Very helpful agents. Very u stressful.

1 year ago

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Reply from AUTOPAY

Thank you for your kind words, Benjamin! Cheers, AUTOPAY!

Jun. 23rd, 2021

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Lori Logan Pottstown, PA

Very easy refinancing. My percentage dropped 12 points

1 year ago

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Reply from AUTOPAY

Lori, We are so thrilled to see you had such a positive experience! Cheers!

Jun. 23rd, 2021

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star star star star star

Deborah Gossom Mansfield, OH

Very easy to work with. Had some questions after and they answers them for me. Friendly and knowledgeable

1 year ago

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Reply from AUTOPAY

Outstanding! Thank you for the feedback, Deborah!

Jun. 23rd, 2021

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Nicole Mast Columbus, IN

Very responsive to my questions once I was sent to a customer service rep that would actually follow up.

1 year ago

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Reply from AUTOPAY

Nicole, thank you for choosing AUTOPAY! Cheers

Jun. 23rd, 2021

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Alan Arthur Hudson, FL

More communication during the process as to where the process is, would be helpful. Everything went well but information as the process would be helpful

1 year ago

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Reply from AUTOPAY

Hello Alan! Thank you for the feedback! We will continue to grow on that! Thank you for working with us!

Aug. 2nd, 2021

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star star star star star

Alejandro T. El Paso, TX

It was a great and easy experience. Highly recommend.

1 year ago

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Reply from AUTOPAY

Fantastic! Thank you for the recommendation Alejandra!

Jul. 3rd, 2021

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Ambar Corpus Christi, TX

Alex was very helpful and available at anytime. The process was simple and easy!

1 year ago

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Reply from AUTOPAY

Outstanding! We will pass along the feedback! Thank you Ambar!

Jul. 3rd, 2021

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Andres Guzman Harrisonburg, VA

They are good with service and really nice so I give them a good rate

1 year ago

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Reply from AUTOPAY

That is great to hear Andres! Thank you for choosing AUTOPAY

Jul. 3rd, 2021

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Angel Rios San Diego, CA

My experience before signing up with autopay but afterwards I didn't get a follow up from an autopay agent.

1 year ago

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Reply from AUTOPAY

Hello Angel, We apologize for the inconvenience! Thank you for sharing so we can learn and grow from this! We would love to address any concerns you may have, if you would like to give any further details or if there is any information you still need, please call us at 844-290-5731

Aug. 4th, 2021

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Angelique Aubin (conn-fab) Jewett City, CT

Took longer than I thought it would to finally get the loan settled

1 year ago

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Reply from AUTOPAY

We are sorry about the delay, We will strive to improve here. Thank you for your feedback, Angelique!

Aug. 2nd, 2021

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Arsenio Hinojosa Altamonte Springs, FL

Confusing process and lack of clarity up to this date since I stil don't know how will I make my car payment

1 year ago

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Reply from AUTOPAY

Hello Arsenio, We are sorry for any confusion! We would love to clear things up with you and get you the information you still need. Please call us at your convenience at 844-290-5731

Aug. 2nd, 2021

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Ashley Crooks Raymore, MO

The process was really easy and the representative was very helpful with helping me. This is my first time refinancing.

1 year ago

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Reply from AUTOPAY

It is always great to get feedback like this! Thank you Ashley!

Jul. 3rd, 2021

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Ashley French Charleston, WV

Almost perfect except I could've used a manger to step in sooner when I needed help and it was requested

1 year ago

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Reply from AUTOPAY

Hello Ashley, Thank you for sharing your feedback! We will use this to grow. We apologize for the inconvenience and issues. If you would like to discuss this please call us at 844-290-5731

Aug. 4th, 2021

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Ashli Crowe Charleston, IL

They made an intimidating process incredibly simple and accessible

1 year ago

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Reply from AUTOPAY

Thank you for your feedback Ashli! We are glad to hear we reached our goal! Thank you!

Jul. 3rd, 2021

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star star star star_border star_border

Belinda Iris Itson Cullman, AL

My new loan has been set up and payable. But my old loan has not been paid off. Both are open on my credit report. Not happy. I was told the check was sent and signed for days ago.

1 year ago

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Reply from AUTOPAY

Hello Belinda, we are so sorry to hear about the delay on this. I do see that the payoff to your original lender did clear the banks. Please call our escalation line at 844-290-5731 for more information to resolve this.

Aug. 2nd, 2021

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star star star star star

Bobbette Brown Fairbanks, AK

They were very professional and efficient in getting all of my information.

1 year ago

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Reply from AUTOPAY

Thank you Bobbette! We appreciate you and your feedback!

Jul. 3rd, 2021

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Bobbie Hale Columbus, MS

Very quick to respond good customer service

1 year ago

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Reply from AUTOPAY

Thank you for your feedback Bobbie!

Jul. 3rd, 2021

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Bonnie Ehman Carmel, IN

The service and rate was good - however it was extremely difficult to get timely responses from my representative. To the point that the lender had to do a second hard pull on my credit due to 60 days passing between pulls.

1 year ago

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Reply from AUTOPAY

Hello Bonnie, we would like to apologize for the communication errors and delays with your refinance experience as well as thank you for sharing it with us. If there is anything we can clear up or if you would like to elaborate on your feedback, please call us at 844-290-5731 when you are ready.

Aug. 6th, 2021

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star star star star star

Bonnie Sauer North Port, FL

Process was relatively easy and Jessica made it seem very smooth

1 year ago

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Reply from AUTOPAY

Wonderful! Thank you for the feedback!

Jul. 3rd, 2021

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star star star star star

Brandon C Jones Abilene, TX

Excellent communication. Fast process. Trustworthy

1 year ago

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Reply from AUTOPAY

Excellent! Thank you for working with AUTOPAY!

Jul. 3rd, 2021

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star star star star star_border

Brian R Reese Alpharetta, GA

Cheresa was knowledgeable, friendly, and pleasant to deal with.

1 year ago

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Reply from AUTOPAY

Great! Thank you for your feedback Brian!

Jul. 17th, 2021

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star star star star star

Caleb Stemen Fort Mc Coy, FL

Awesome customer service hassle free refinance

1 year ago

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Reply from AUTOPAY

Great! Thank you for your feedback Caleb!

Jul. 3rd, 2021

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Carla Adams Rockledge, FL

Patient and responsive. Good response time.

1 year ago

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Reply from AUTOPAY

Hello Carla, Thank you for your feedback and for working with AUTOPAY!

Aug. 2nd, 2021

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star star star star star

Carlo Antonio Verrengia Worcester, MA

It was an easy process. I got an awesome refinance rate. I save a ton of money

1 year ago

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Reply from AUTOPAY

Glad to hear Carlo! Thank you for choosing AUTOPAY

Jul. 3rd, 2021

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star star star star star

Carmen Gonzales San Antonio, TX

The young lady, Karri, was being helpful. She explained how each step worked I was able to connect with over the phone without any issues.. She even connected with my wife to get her part of the paperwork completed. Awesome young lady!!

1 year ago

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Reply from AUTOPAY

Fantastic Carmen! Thank you for the great feedback with Karri! Thank you for choosing AUTOPAY!

Jul. 16th, 2021