Name: AUTOPAY
Rating: 2.5

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Verified Customer

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Natalia West Bloomfield, MI

Very slow process, takes way too long, they keep sending same documents over and over again for signing. The funding was sent pass the vehicle lease maturity date, and as a result the lease bank charges the late fee. Very disappointed. Autopay manager promised to call to discuss/ fix this issue never called.

3 years ago

Reply from AUTOPAY

Natalia, I'm so sorry that this process took so long, but thank you for the review. We try to make sure everything in your refinance goes easily, so we would love to see where we can improve. We would also like to make sure you get to speak to a manager! Please reach out to our customer success team at 844-290-5731 when you're able so we can facilitate this for you.

Oct. 25th, 2021

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Verified Customer

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Melissa Stay East Berne, NY

Noah my autopay rep was amazing every step of the way. Always available with answers to my questions and made me comfortable through the whole process!

3 years ago

Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing

Oct. 21st, 2021

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Verified Customer

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Ernest

Tonya was great to work with and answered any questions we had. The process was very easy and they saved us over $7000 in interest and dropped out payment $ 287 a month.

3 years ago

Reply from AUTOPAY

We are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Oct. 21st, 2021

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Verified Customer

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Brian Stratford, CT

Great company. Nathanial my representative I worked with was a true asset to the company. Great communication and constantly kept me up to date with everything.

3 years ago

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you Brian for choosing AUTOPAY!

Oct. 21st, 2021

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Verified Customer

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Tabitha Toledo Charlton, MA

Everyone who helped us refinance was very helpful. They allowed us time to gather all important documents they needed and made it very convenient to send them.

3 years ago

Reply from AUTOPAY

Perfect, Thank you, Tabitha! Customer service is important to us! Thank you for sharing your feedback!

Sep. 24th, 2021

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Verified Customer

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JayLynn Scott South Bend, IN

Took over 2 months for whole refinance to actually be completed. It is supposed to take less than 30 days, so because it was over 30 days my credit score had to be run twice, which made it lower. I was left for weeks without any responses or news concerning my refinance. I did ultimately get a lower monthly payment and interest rate for my car though, which is all I wanted.

3 years ago

Reply from AUTOPAY

JayLynn, I'm so sorry to hear your credit was run twice, and that communication was so slow. Our customer success team would love to research this to find out what went wrong and what we can do to fix it. Do you mind giving us a call at 844-290-5731 when you're able? We hope to hear from you soon.

Oct. 23rd, 2021

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Paul Rania Hollister, CA

Good company at finding you loans, but once they think they did enough, they treat you like an old pair of shoes and throw you to the side real fast. No follow up once you sign new contract. Or at least the guy that helped me.

3 years ago

Reply from AUTOPAY

Paul, This is not at all the experience we strive for, and we are terribly sorry. Thank you for sharing your feedback so we can correct this! If you still have any questions please reach out to the escalations department at 844-290-5731.

Oct. 1st, 2021

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Verified Customer

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Karen E. Edmond Buffalo, NY

There was always clear and consistent communication. I understood the expectations of the lender. Also, apprised of any changes which required my attention.

3 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback!

Sep. 24th, 2021

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Verified Customer

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Benjamin D Washburn Las Vegas, NV

Very nice agents, easy process. Only thing was I was told I would have 60 days before first payment and did not get that I had a payment due within 30 days. More accuracy would be helpful for customers.

3 years ago

Reply from AUTOPAY

Benjamin, thank you for sharing your feedback with us! We would like to apologize for any confusion. The first payment date is set during contracting. Since there was a delay you should be getting any over-payment back from your lender. If you have any questions or would like more information please call us at 844-290-5731. We will strive to make this more clear in the future and apologize again for the confusion.

Oct. 1st, 2021

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Verified Customer

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Jaime Benner Clemons Rodman, NY

They did get me an amazing interest rate on both of my vehicles, but they paid them off late causing my previous lenders to report to my credit. They also sent checks incorrectly and had a payment on one vehicle be returned. I have had to stay on top of them the whole time, and near the end felt like I was only allowed to deal with one person, who consistently cold shouldered me. The charge a fee of $449 per loan, so I paid them $898 to refinance both vehicles and at this point I feel like a chunk of that should be paid back to me for the time I have had to invest.

3 years ago

Reply from AUTOPAY

Hi Jaime, I'm so sorry to hear about the poor experience! We prioritize quick and clear communication, so hearing this comes as a disappointment to us. In the rare case that a mistake like this happens, we want to do whatever we can to get it fixed. I've done some research, and I see we were able to resolve this, but please let me know if that is not the case or if there's anything more we can do! Our phone number is 844-290-5731. Hope to hear from you soon!

Oct. 23rd, 2021

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Verified Customer

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Michael Perdue Houston, TX

Laquinton assisted me in putting all my loan paperwork in order. He was very helpful and walked me through the process step by step. Overall, Excellent customer service

3 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Sep. 24th, 2021

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Verified Customer

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Paul Goldbeck Hyattsville, MD

Autopay was accurate, timely, truthful and friendly and accommodating. They took care to ensure that I knew everything every step of the way. There were NO surprises!

3 years ago

Reply from AUTOPAY

Delighted to hear! Thank you for sharing your feedback, Paul!

Sep. 24th, 2021

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Verified Customer

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Lyndsey Friedens, PA

Experience was good my only complaint would be be playing phone tag with my my loan agent. It got to the point it was easier to text him rather than call call because he'd not return my call right away

3 years ago

Reply from AUTOPAY

Thank you so much for the feedback! We apologize for any issues with communication but are happy to hear that you were able have a good experience overall! Thank you for working with AUTOPAY!

Oct. 1st, 2021

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Verified Customer

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LOrena Johnson Jefferson, NH

Jacob was excellent in his abilities to find me a very good interest rate and reduction in my monthly payment. He was very professional, friendly, and very efficient.

3 years ago

Reply from AUTOPAY

Amazing! We love hearing experiences like this! We are delighted we could work with you and help you. Thank you for sharing with us Lorena!

Sep. 24th, 2021

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Verified Customer

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Maria Obaldo Campbell, CA

My Loan Specialist Eddie A was helpful in the process of refinancing my car. Easy to work with and fast at responding. Thanks to him i was able to refinance my Toyota CHR.

3 years ago

Reply from AUTOPAY

Outstanding! Great Job, Eddie! Thank you for sharing your experience with us, Maria!

Sep. 23rd, 2021

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Verified Customer

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Anthony Walker, LA

Their knowledge was unmatched. The time it took to receive answers to my questions was short and the representative I was working with was extremely thorough.

3 years ago

Reply from AUTOPAY

Great to hear! Thank you for your feedback, Anthony!

Jul. 15th, 2021

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Verified Customer

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Patricia Foss Saint Peters, MO

Timing and ciontact avaialbility and response time was longer than necessary. All of which resulted in my having to pay more than agreed upon on phone with Jessica and a negative credit rating resulting in a 85 point drop.

3 years ago

Reply from AUTOPAY

Thank you for sharing Patricia. We would like to take the time to address your feedback, please call us at 844-290-5731 to discuss.

Oct. 1st, 2021

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Verified Customer

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Tony Rezakhani Aliso Viejo, CA

Very truthful snd professional , and Daniel was aware and awesome I really enjoyed doing Buisness with all of them and even the follow up was very promptly done

3 years ago

Reply from AUTOPAY

Thank you, this is great to hear! Thank you for working with us Tony!

Jul. 15th, 2021

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Verified Customer

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Tami Hanson Rodriguez Queen Creek, AZ

So very convenient! Pleasant customer service staff that is great with keeping you informed on the process. I emailed the requested documents and they handled Everything!

3 years ago

Reply from AUTOPAY

Fantastic! Thank you for working with us, Tami!

Jul. 15th, 2021

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Verified Customer

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Jeremiah Eucha, OK

Autopay was able to help me refinance my vehicle with a lower payment and interest rate! They were quick, responsive, and very helpful thru the whole process.

3 years ago

Reply from AUTOPAY

Hi Jeremiah! Thank you for your kind response! We are always happy to help and we are glad your experience went so well.

Jul. 16th, 2021

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Verified Customer

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Jay H. Spring, TX

It was very easy to submit the required information to process our re-fi. I'm happy with the rate, and pleased with the manner in which the transactions were handled.

3 years ago

Reply from AUTOPAY

Fantastic Jay! Thank you for sharing your experience!

Jul. 17th, 2021

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Verified Customer

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Jodie Hallares Roanoke, VA

Because my experience was fabulous. The gentleman that I spoke with was knowledgeable, personable, and really on top of making sure I got the best deal that I could.

3 years ago

Reply from AUTOPAY

Amazing Jodie! Thank you for sharing your experience with us!

Jul. 16th, 2021

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Verified Customer

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Tanille Williams Saint Petersburg, FL

This started out ok and I followed all the instructions. When it was time to sign the contract I did not see where it asked for Down payment. I asked Monica what about the down payment she specifically said don't worry about the down payment because the lender is funding the loan in full. I was like ok Great this is awesome. A month later, the previous lender called to say I still owed. I reached out to auto via email to Monica. She called me furious saying I need to pay the $2400 now, so I was hold on wait a minute this was a month ago you told me I didn't need to and I've already spent that money. I mentioned that I would make an arrangement with my previous lender to clear the balance and she basically said no if you can't pay now the deal is off I'm going to cancel the transaction. Keep in mind they've already funded the loan and my due date was in a few days. I emailed her and she basically replied making it seem as if I was the problem when they did not have proper checks and balance. This by far is the worst experience I have had and I'm putting the world out there for everyone to stay away from autopay.

3 years ago

Reply from AUTOPAY

Hi Tanille, I'm so sorry to hear about this experience. We always strive to be as clear as possible during contracting, which is when a down payment is agreed upon. Since the down payment came as a surprise, then we would love to talk to you soon so that we can research this further so we can make sure it doesn't happen again. Please reach out to us at 844-290-5731 when you're able.

Oct. 22nd, 2021

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Steven vergara Longmont, CO

It took nearly a month to complete the process due to Autopay sticking their foot in the middle of everything. What I thought would be a mutually beneficial relationship turned into a very one sided transaction. I had nearly no control over the process or access to the lender directly which is primarily the reason this took so long. Ashly was very helpful but I found that her timelines weren't accurate whatsoever and on TOP of that when I finally received my check it was misspelled. I'm aware this doesn't affect the ability to deposit the check but It seems Autopay is shouting ‚ they're unprofessional

3 years ago

Reply from AUTOPAY

Hi Steven, thanks for your review, and the critique. Feedback like this helps us to improve, so we're very grateful. We'll be working with your loan specialist and our general process so we can be as accurate as possible with our timelines.

While most deals are wrapped up in just a week or so, some loans can take longer. When things take longer, it is generally because we are trying to make sure your paperwork is 100% in order so that no confusion happens once you leave our hands. I'm sorry we weren't able to complete the deal sooner in your case.

Please feel free to give us a call at 844-290-5731 so that we can receive more of your feedback.

Oct. 22nd, 2021

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Kristin Bellflower, CA

They promised me a fast loan, supposedly it's still in the works. They told me that I wouldn't have to make a payment for 2 months and then my current loan called and I'm late and it might ruin my credit, they should have told me that!

3 years ago

Reply from AUTOPAY

Hello Kristin, thank you for sharing and we apologize for the confusion. If you would like to discuss the matter, we would be happy to help you resolve this. Please call us at 844-290-5731 when you are ready.

Aug. 6th, 2021

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Marvin J Jernigan Macks Inn, ID

There were many problems with paperwork not being correct (addresses not matching, etc) much of this was blamed on Penn Fed (new lender). The agent "Xin" claimed that he was in contact with my existing lender, they claimed to have no contact from him, someone is not telling the truth. The new lender Penn Fed has funded my loan (sent the check to Autopay), the existing lender has not received anything from Autopay after a ten day delay. So currently I am being charged interest on money sent from Penn Fed to pay off my car loan. My current payment is late to my existing lender. This late payment will negatively affect my credit score. No one seems to know where the money is. I am very frustrated that the process is not transparent. I am frustrated that the Autopay employee assigned to my "deal" seems to be less than forthright about what is going on in the process (either he does not know, he knows and doesn't want to say, or doesn't know how to find out). The interest rate reduction on the refinance is great. The process is terrible. If I had known what I was getting into I would have searched out a service that was better organized.

3 years ago

Reply from AUTOPAY

Hi Marvin, I'm so sorry to hear about this experience. I would love the opportunity to look into this and provide you with a clear answer as to where everything went, and what has happened. Please give me a call at 844-290-5731 so we can get this sorted out and provide you with a solution.

Oct. 22nd, 2021

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Morgan Grace Bedford, IN

I had a fantastic experience with Noah! He was great with communication and overall very helpful and on top of things. I am very, very pleased with the service I received.

3 years ago

Reply from AUTOPAY

Amazing Morgan! Thank you for sharing your experience with us!

Jul. 16th, 2021

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Cheryl Holloway Perris, CA

The application was quick and I got a response back to my questions very timely. And my whole process was very good and will definately recommend to other people I know.

3 years ago

Reply from AUTOPAY

Outstanding feedback! Thank you for your business, Cheryl!

Jun. 23rd, 2021

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Verified Customer

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Raul Espinoza Laveen, AZ

Because I was in need of refinancing my car which I they found me a bank within a few days n with excellent results so that's y I would definitely recommend them.

3 years ago

Reply from AUTOPAY

Raul, Thank you for your feedback! We appreciate your business.

Jun. 15th, 2021

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Verified Customer

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Mary Meador Murrieta, CA

They worked very good with me. They gave me a really good deal with refinancing my car. It was so easy to send the papers they needed and stayed on top of everything for me.

3 years ago

Reply from AUTOPAY

Mary, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Jennifer Guitron Concord, CA

Cole was amazing. Very professional, patient and took time to address any questions I had. The process took less time than I thought. I'm a very happy customer

3 years ago

Reply from AUTOPAY

Jennifer, Thank you for your review and for choosing AUTOPAY!

Jun. 15th, 2021

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Carol Manning Tallapoosa, MO

I was extremely happy with the company n the rep asa long as we were wkg on getting a loan but as soon as the loan was signed n sealed its like our rep dropped off the face of the earth. I reached oua few times through txt n called but was never answered. We were just left hanging n i do appreciate that.

3 years ago

Reply from AUTOPAY

Carol, We strive to give the best customer service in the business. We obviously failed here. Please feel free to reach out to our escalations team for any follow up you may have. 8442905731

Jun. 8th, 2021

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Verified Customer

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Michael R McGuire Hamilton, OH

Failed to keep me informed of the process of my loan. I was told I was approved for a redo then it would've days several days before I heard from them again then the terms would change. In the end I was satisfied but there was a REAL communication problem.

3 years ago

Reply from AUTOPAY

Michael, Thank you for your feedback. We will follow up internally and make sure we cover any issues that may have come up. We value all feedback and learn from each issue! Cheers, AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Gavin M Conroe, TX

The process was pretty easy and the rep I talked to was really helpful and and very informative. Every question I asked was answered with a pretty detailed response

3 years ago

Reply from AUTOPAY

Great feedback! Thank you for choosing AUTOPAY!

Jun. 2nd, 2021

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Rob Baker Elkton, MD

The experience I had with Autopay was fantastic! From the start, Greg answered all my questions and was able to find an option for me that was very close to what I was hoping for. He was extremely helpful every step of the way and I cannot thank him enough for making this refinance seem so easy. Greg was also very polite and personable, which makes the entire process feel much more relaxed and not complicated at all. Thank you, Greg!

1 year ago

Reply from AUTOPAY

Here at Autopay we believe communication is key. So glad you were pleased.

Nov. 16th, 2023

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Aaron Gade Queens, NY

Ever since I bought my car I have been looking to refinance my car for a lower price but did not know how to go about it. I received a letter from Jody with a QR code and applied. Within hours I was out into contact with Jody and she immediately looked for my best option to refinance my vehicle and did most of the leg work for me. I am very appreciative of how easy Jody made this whole process for me!

1 year ago

Reply from AUTOPAY

Awesome 5-star review. We love happy customers.

Nov. 16th, 2023

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Enya Barnes Decatur, GA

Deliah T helped me tremendously through the car refinancing process! .This was my first time refinancing, and it was one of the smoothest and simplest processes that Ive honestly ever dealt with in regards to getting something similar to this done. All my questions were answered at a timely manner and throughly plus I honestly didn’t have do to much during this process over than provide simple information and just wait a couple days for the refinancing to go through! Plus she got me a great monthly rate and interest rate which I am thankful for!!!

1 year ago

Reply from AUTOPAY

We love happy customers. Thank you for taking the time to leave this feedback.

Oct. 2nd, 2023

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P Jones Lawrenceville, GA

Sooooooo very helpful ! Jaclyn was Amazing she was on top of everything every step of the way and her communication was amazing ! Would definitely recommend 10/10 ! Process was very fast and smooth I had a hiccup due to my end and she was able to assure me she would stay on top of everything as she did ! Got my new financing and I am certainly satisfied!

1 year ago

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Walt Harrison Barberton, OH

The whole process from start to finish was completely easy there was absolutely nothing I had to do other than provide documentation they walked me through the whole process nami T was extremely knowledgeable and very very patient and she understood everything I was going through and she explained everything that I was going to go through thank you very much and I would definitely give Nami a five-star rating if I could give her more I would

1 year ago

Reply from AUTOPAY

We love happy customers. Thank you for this review.

Sep. 1st, 2023

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Alexander Lockley Kings Mountain, NC

Brandon, my loan specialist, was absolutely phenomenal. He communicated professionally and clearly through every step. He kept me informed of every change, need, a bit of progress. He offered realistic time frames based on his experience. He was kind, well informed, and a pleasure to work with. I highly recommend using Autopay and working with Brandon specifically.

1 year ago

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felix soria Ansonia, CT

I loved how smooth the process took place! Thank you Matthew M for going above and beyond when it came to answering all my questions and concerns. Throughout my whole process of trying to find a better APR rate and a better monthly payment for an auto loan Matt was the person that helped guide me to that better APR rate, which is what I was looking for! Thank you once again Matt for your professionalism and overall taking care of my process. It’s been a pleasure!

1 year ago

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orlando garrido Cape Coral, FL

This company really works,i recently received a very profesional care from Aaron H,he was very patient with me and help me in all process,english i͏s͏ not my mother lenguage but he was special consideration with it and talked very slow in all time,he also responde all my questions and was contact me in my free time to have time to solve my process,i really apprecciate it

2 years ago

Reply from AUTOPAY

Thanks for the great review, Orlando! I'm so glad we could help.

Jan. 26th, 2022

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Sonya Smith Gulf Shores, AL

The experience was amazing. Very easy, good communication, I was honestly impressed with how smoothly the process went. Can not say enough good things about Kyle. He was friendly, explained everything thoroughly, returned messages, texts and phone calls in a very timely manner, and was just all around great to work with. And the most important part, my interest rate dropped 10 points. Have already recommended you guys to a coworker.

3 years ago

Reply from AUTOPAY

Great to hear we were able to help you save! Thank you for sharing your experience!

Nov. 19th, 2021

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Jason Fabisiak

On bank rate Autopay lists rates from 4.99 to 12.99. I’m at 6.66 from 2 year ago with a credit score over 800. After running my credit and hurting my credit score they came back with 6.76! Wasted my time.

3 months ago

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Mahesh Kosgi

SCAM Auto pay sent a letter to me by checking my credit score with out my consent and when I reached them they were quoting higher interest rate than they sent in the mail They checked my credit score with out my consent and it’s a Fraud

3 months ago

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Ray1967

I was sent a prequalified offer for a car refinance, from how the the read I was good to go, I just needed to fill out the information, had how much I would save and everything, I filled out the application online, went back on and saw it was canceled, called them and was told they couldn’t get a lender, from how the letter read that was already done, the whole thing was totally misleading and I got a ding on my credit report for nothing, beware of letters from this company saying your prequalified, very good chance your not.

4 months ago

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Nathan Allen

Excellent phenomenal customer service and communication quick and effortless much appreciated incredibly professional very satisfied

4 months ago

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Victoria

They told me I was approved to have my vehicle refinanced. The woman who was dealing with my application kept giving me the run around. She told me she would call to go over the terms. She never called. I called several times and all I got was voice mail. Nobody would help me because this lady was working my application. This place is a joke. Don't waste your time and try a reputable bank or just try to pay off your vehicle sooner. I would not recommend these people to anyone.

5 months ago

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Verified Customer

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Denise Jacob New Baltimore, MI

They have great customer service.Desiree was very easy to deal with.Not at all high pressure but understanding. I would work with her again.

2 years ago

Reply from AUTOPAY

So glad Desiree was able to help you Denise. We will be here when you need us again. Thank you.

Sep. 15th, 2022

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Verified Customer

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KIMBERLY BLACK Tyler, TX

super friendly and helpful. loved working with George he was super responsive and kind. Never missed a beat even when he went on vacation.

2 years ago

Reply from AUTOPAY

Great review Kimberly. Glad we were there for you. I will pass along your kind words to George.

Sep. 15th, 2022