Name: AUTOPAY
Rating: 2.5

star star star star star

blastrage1 Jackson, TN

Got my rate lowered and was extremely easy to do so. I recommend this company.

1 year ago

Reply from AUTOPAY

Great news. Thank you for the feedback

Oct. 31st, 2023

star star star star star

Bennt Pacheco Boston, MA

I liked the customer service , Matt has been very responsive and helpful!

1 year ago

Reply from AUTOPAY

Thank you for the 5-star review

Oct. 31st, 2023

star star star star star

Austin Harrison Orlando, FL

Megan S did a great job assisting me in my refinance process!

1 year ago

Reply from AUTOPAY

We love happy customers. Thank you for leaving this feedback.

Oct. 2nd, 2023

star star star star star

Brian Aponte Charlotte, NC

Loved Mathew. Was nice and constantly reassuring. Good business

1 year ago

Reply from AUTOPAY

Great 5-star review. Thank you.

Oct. 2nd, 2023

star star star star star

Bree Mendiola Houston, TX

Great easy process! Daniel made the process so quick & with great results!

1 year ago

Reply from AUTOPAY

Awesome 5-stars.

Oct. 2nd, 2023

star star star star star

Maryann Fall River, MA

Very easy and painless,Ryan was awesome thanks for everything

1 year ago

Reply from AUTOPAY

We love happy customers. Thank you for the feedback.

Oct. 2nd, 2023

star star star star star

R Young Baltimore, MD

Great experience. Everything discussed was accurate and true!

1 year ago

Reply from AUTOPAY

Awesome 5-stars. Thank you

Oct. 2nd, 2023

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Michael Reviews Miami, FL

Annoying letters in mail. Finally agreed to refinance and barely saved me any money at all per month and still need a co signer added to title. Waste of time this company.

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Sep. 1st, 2023

star star star star star

Claude Donoghue MO

They are a great company very helpful would recommend them to outher people

2 years ago

Reply from AUTOPAY

Awesome Claude. Thank you for the great review.

Sep. 16th, 2022

star star star star star

Yolanda Bailey GA

Tessa was very understanding and kind and always keep me posted on my next step

2 years ago

Reply from AUTOPAY

Hello Bailey. Thank you for sharing your experience with us. We truly appreciate it! Thank you for choosing AUTOPAY!

Jul. 15th, 2022

star star star star star

Teri Bossier Shingle Springs, CA

My loan officer, Mr. G was excellent. Very patient and helpful. Thank you

2 years ago

Reply from AUTOPAY

Hello Teri. This is great to hear, We will pass along your feedback! Thank you!

Jul. 7th, 2022

star star star star star

marybeth craw IL

Too short.what I like that every time I text. They got right back to me

2 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY! We appreciate your business!

May. 25th, 2022

star star star star star

Ashleeh Carrollton, GA

Everything was so simple and the agent taniessa was amazing!

2 years ago

Reply from AUTOPAY

Thanks for letting us know, Ashleeh! We'll pass this along to her.

Mar. 24th, 2022

star star star star star

Tamekia Jackson

Excellent service easy paperwork and excellent communication

3 years ago Edited January 10, 2024

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Nov. 19th, 2021

star star star star star

Kemonte Gaskin Atlanta, GA

Great job Austin. They really helped me get out of a ridiculous loan

3 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Nov. 19th, 2021

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Verified Customer

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Kimberly M Howell Jasper, AL

Because we were lied to about how much money we would be saving

2 years ago

Reply from AUTOPAY

Hello Kimberly, I am sorry we were not able to find a good match for you. As stated, there are many reasons why this could happen. If circumstances change in the future, we will welcome the opportunity to assist you in trying again.

Sep. 8th, 2022

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Verified Customer

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Don

My payoff was $21,000 and now I have a loan for $24,000. I feel very misled.

2 years ago

Reply from AUTOPAY

I'm sorry that you feel misled. I'm going to follow up with you privately. Thank you for your feedback.

Aug. 30th, 2022

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Verified Customer

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Brad bento Warwick, RI

Never explained about hidden fees til the loan went through

2 years ago

Reply from AUTOPAY

Hello Brad,
We fully disclose all fees on the contract you received prior to your final approval. We are sorry that you don't think they are more clearly disclosed. We do hope you will see many benefits in your refinance!

Jun. 16th, 2022

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Verified Customer

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Heather Honeoye, NY

Pushy salesman, my car loan has doubled.

2 years ago

Reply from AUTOPAY

Thank you for sharing your feedback. We apologize, as this is not the experience we strive for here at AUTOPAY. If you wish, we would be more than happy to address your questions or concerns as well. Please call us at 844-290-5731 when you are ready.

May. 25th, 2022

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Verified Customer

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James Teague Mount Pleasant, PA

Great service, Helped me refinance my vehicle in a very efficient manner.

2 years ago

Reply from AUTOPAY

Thanks for the great review, James!

Mar. 17th, 2022

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Verified Customer

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Nunya bidness Butte, MT

Made promises did not keep changed terms partway through deal

3 years ago

Reply from AUTOPAY

Hi, I'm so sorry to hear about this experience! We aim to be completely transparent throughout the process, so there's no surprises. We'd love to hear more about this experience to see what went wrong. Please contact our customer success team at 844-290-5731 so we can research the issue.

Oct. 26th, 2021

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Verified Customer

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Zach Louisville, KY

Long wait periods and lack of communication

3 years ago

Reply from AUTOPAY

Zach, we are sorry that we fell short! Thank you for letting us know so we can learn and improve. If you wish to speak with us on this you can reach us at 844-290-5731 . Thank you for sharing!

Sep. 1st, 2021

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Verified Customer

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Kamane Marshall Las Vegas, NV

Poor follow through on time frames and I felt I did most of the work.

3 years ago

Reply from AUTOPAY

Kemane, I'm so sorry you felt like the process was more work than expected. We always try to make things as easy and as punctual as possible, so I'd love to find out what went wrong in your case. Do you mind giving us a call at 844-290-5731? We hope to hear from you soon.

Oct. 23rd, 2021

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Verified Customer

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Tracy Coppola Perryopolis, PA

Horrible service, completely messed up my payoff and it’s still not resolved

3 years ago

Reply from AUTOPAY

Hi Tracy, I'm so sorry to hear that you're having so much trouble with your payoff. I'd love to get this resolved for you right away. Do you mind giving us a call? We'll need to verify some information to get this corrected. Our number is 844-290-5731. We hope to hear from you soon!

Oct. 22nd, 2021

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Verified Customer

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DeAngela M Williams Westland, MI

Slow service and poor communication only via texts and emails.

3 years ago

Reply from AUTOPAY

Hi DeAngela, I'm sorry to hear that you've had trouble contacting us. Since we pride ourselves on quick communication, I'd love to research why this may not have happened in your case. Do you mind giving us a call at 844-290-5731? Getting more details on this will be a great help to our continued improvement.

Oct. 22nd, 2021

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Verified Customer

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Jerome Newmy Jr. Blytheville, AR

Hard to get in contact with them after refinancing

3 years ago

Reply from AUTOPAY

Hello Jerome, Typically once refinance is complete you work directly with your new lender regarding any questions or concerns about your loan. However, you can always reach us at 844-290-5731. We would also like to speak with you about your experience regarding communication between you and AUTOPAY to make sure you have everything you need. Please feel free to reach out when you are ready.

Aug. 4th, 2021

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Verified Customer

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Terrilee Rivers Rapid City, SD

Rude customer service and autopay takes out more after I already paid.

3 years ago

Reply from AUTOPAY

Hello Terrilee, thank you for sharing your experience. AUTOPAY takes customer service very seriously. First, we would like to apologize! We would also like to speak with you about the issues you have encountered if you wish to speak with us please call us at 844-290-5731.

Aug. 4th, 2021

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Verified Customer

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Tim Clark Carol Stream, IL

Poor communication, hard to reach and slow processing of loans

3 years ago

Reply from AUTOPAY

Hello Tim, Thank you for reaching out and providing this feedback. At AUTOPAY we strive for good communication between us and our customers. If you wish to discuss your concerns with us and provide any additional feedback we would be happy to address this if you wish to call us at 844-290-5731.

Aug. 6th, 2021

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Verified Customer

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Gilberto Edcouch, TX

Because it's hard to talk to your loan officer.

3 years ago

Reply from AUTOPAY

Hello Gilberto, thank you for sharing your feedback and we apologize for the communication errors with your refinance. If there is anything we can clear up or if you would like to elaborate on your feedback, please call us at 844-290-5731 when you are ready.

Aug. 6th, 2021

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Verified Customer

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Pattie Robbins Tucson, AZ

Poor customer service did not like that I had to reach out more than the rep

3 years ago

Reply from AUTOPAY

Thank you for the Feedback. We strive to have the best customer service in the business. We will review your account and make sure to train our folks to follow up consistently.

Jun. 8th, 2021

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Verified Customer

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Jonathan Delgado Fulshear, TX

I still see my full balance on the old loan, what happened?

3 years ago

Reply from AUTOPAY

Jonathan, Please feel free to reach out to our escalations team. They are here to assist with any issues that may come up during and after a refinance. Including looking into what is going on with a payoff to an original lender. You can reach them at 8442905731 Cheers, AUTOPAY!

Jun. 8th, 2021

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pierre rowland Saint Clair Shores, MI

Good communication throught the whole process

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave this feedback. We know how important communication is and are go glad we met your expectations. Thanks again.

Jan. 8th, 2024

star star star star star

Daniel Gipson Fort Worth, TX

Nami is amazing and very kind and helpful

1 year ago

Reply from AUTOPAY

Thank you for this review. We will share this with Nami.

Nov. 30th, 2023

star star star star star

Paul Mulhern San Francisco, CA

The friendly and professional service let I received

1 year ago

Reply from AUTOPAY

Stellar 5-star review. We thank you.

Nov. 16th, 2023

star star star star star

Lindsey Hobson Blountsville, AL

Deliah is a gem. She made the whole process easy.

1 year ago

Reply from AUTOPAY

This is great news. We will share this feedback. Thank you.

Oct. 2nd, 2023

star star star star star

Michelle Moore Gulf Shores, AL

Everyone was great and worked hard to get things handled.

1 year ago

Reply from AUTOPAY

Great 5-star review. Thank you.

Oct. 2nd, 2023

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susan horsley Shelbyville, KY

The site takes application for new car loans. Then you have to call and they tell you that they are not doing new car loans. Maybe fix your website.

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Oct. 2nd, 2023

star star star star star

Alfred Bana Mililani Town, HI

Andy F was very helpful in processing my loan application!

1 year ago

Reply from AUTOPAY

Great 5-star review. Thank you

Oct. 2nd, 2023

star star star star star

Misty Burton Austin, TX

Very professional and helpful during the process!

1 year ago

Reply from AUTOPAY

We love happy customers. Thank you for the feedback

Oct. 2nd, 2023

star star star star star

david robertson TX

Kyle was patient and knowledgeable job well w

1 year ago

Reply from AUTOPAY

Awesome 5 star review. Thanks for taking the time to leave it.

Nov. 30th, 2023

star star star star star

Justin Ivery

Great customer service and communication. Very easy process

1 year ago

Reply from AUTOPAY

Awesome 5-star review.

Aug. 28th, 2023

star star star star star

Danny Meeker Durango, CO

Easy to work with and very responsive team!

1 year ago

Reply from AUTOPAY

Stellar 5-star review! Thank you.

Aug. 28th, 2023

star star star star star

Joseph Tunnell McKinney, TX

Megan was great helping me out thanks a lot!

1 year ago

Reply from AUTOPAY

This is great to hear. We will pass this along to Megan.

Sep. 1st, 2023

star star star star star

Tryistin schrepfer

I worked with Megan and she was amazing!

1 year ago

Reply from AUTOPAY

Stellar 5-star review. We will share this with Megan.

Aug. 29th, 2023

star star star star star

Steve Meidroth Los Angeles, CA

Garrett was very professional and helpful.

1 year ago

Reply from AUTOPAY

Thank you for the wonderful feedback.

Aug. 28th, 2023

star star star star star

Mike waller Las Vegas, NV

Service was awesome from Reba. Enjoyed working with her.

1 year ago

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Kevin Foster

Patrick K was great to deal with..

1 year ago

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Trista Smith Columbia, SC

Super easy and convenient. Great people to work with.

1 year ago

Reply from AUTOPAY

Thank you for this 5-star review!

Sep. 1st, 2023

star star star star star

Chris Kohol Shelby, NC

Very quick and to the point getting my refi done

1 year ago

Reply from AUTOPAY

Glad we could help. Thank you for this feedback.

Sep. 1st, 2023

star star star star star

Steven Jewell Rochester, MI

His consistency in keeping me in touch of the process.

1 year ago