Name: AUTOPAY
Rating: 4.1

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Verified Customer

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Gregory Barron Dallas, GA

Still waiting on my Gap refund. Was told several weeks ago it was on the way

2 years ago

Reply from AUTOPAY

Gregory, we would like to help you with your concerns on your GAP Refund. Please call our escalations team at 8442905731

Jun. 23rd, 2021

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Verified Customer

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Lawrence farist Ellijay, GA

Difficult to get to talk to any one and get a confirmed answer

2 years ago

Reply from AUTOPAY

Hello Lawrence, thank you for your feedback. We apologize for the communication error. If you would require further assistance please call us at 844-290-5731.

Jun. 16th, 2021

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Verified Customer

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William Miles McDonald, PA

My loan specialist was not knowledgeable or responsive and had no urgency

2 years ago

Reply from AUTOPAY

Hello William, thank you for your review. Your feedback is very important to us and we did receive your feedback from the previous conversations regarding your interaction with this specialist. We apologize for the inconvenience during your refinance process. If you would like to speak further about this please call our Escalations Team at 844-290-5731.

Jun. 16th, 2021

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Verified Customer

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George Petaluma, CA

Representatives were not easily accessible

2 years ago

Reply from AUTOPAY

George, Thank you for your feedback.

Jun. 8th, 2021

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Verified Customer

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Kenyon Brittain Red Oak, IA

Very poor customer service, no communication, poor attitude

2 years ago

Reply from AUTOPAY

Kenyon, We are sorry that you had a poor experience during your refinance process. Our Escalations Team would be happy to assist you with any further questions or follow up you may need. Please feel free to give them a call at 8442905731

Jun. 2nd, 2021

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Mike waller Las Vegas, NV

Service was awesome from Reba. Enjoyed working with her.

9 months ago

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Kevin Foster

Patrick K was great to deal with..

9 months ago

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Trista Smith Columbia, SC

Super easy and convenient. Great people to work with.

9 months ago

Reply from AUTOPAY

Thank you for this 5-star review!

Sep. 1st, 2023

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Chris Kohol Shelby, NC

Very quick and to the point getting my refi done

9 months ago

Reply from AUTOPAY

Glad we could help. Thank you for this feedback.

Sep. 1st, 2023

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Steven Jewell Rochester, MI

His consistency in keeping me in touch of the process.

9 months ago

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Quita Byrd Atlanta, GA

Mr M was so nice and he stay on top of my loan .,

9 months ago

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Ryan Reeves Philadelphia, MS

Jacob G was great! I’d recommend anyone to work with him!

9 months ago

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Ramiro Blanco Dallas, TX

Very happy with the service and professional help thank you

9 months ago

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Jodie Mullis

Jaclyn was great!!.Kept us informed every step.of the way!

10 months ago

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Heather Hernandez Peoria, AZ

Very efficient and responsive, easy to work with!0

10 months ago

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MARIA CASTELLION Miami, FL

Great customer service. Really felt heard

10 months ago

Reply from AUTOPAY

Awesome review. Thank you.

Oct. 31st, 2023

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Michael Adkins

Great communication,dedication and outstanding service

10 months ago

Reply from AUTOPAY

We love 5-stars. Thanks

Oct. 2nd, 2023

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Bobby Robinson Manchester, TN

The people I talked to were very friendly.

10 months ago

Reply from AUTOPAY

Stellar 5-star review. Thank you.

Oct. 2nd, 2023

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Paige Schoonmaker

Super kind! Always helpful, and got back to me quickly !

11 months ago

Reply from AUTOPAY

Thank you for this review. We love 5-stars.

Oct. 2nd, 2023

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Michael Reviews Miami, FL

Annoying letters in mail. Finally agreed to refinance and barely saved me any money at all per month and still need a co signer added to title. Waste of time this company.

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Sep. 1st, 2023

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Claude Donoghue MO

They are a great company very helpful would recommend them to outher people

1 year ago

Reply from AUTOPAY

Awesome Claude. Thank you for the great review.

Sep. 16th, 2022

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Yolanda Bailey GA

Tessa was very understanding and kind and always keep me posted on my next step

1 year ago

Reply from AUTOPAY

Hello Bailey. Thank you for sharing your experience with us. We truly appreciate it! Thank you for choosing AUTOPAY!

Jul. 15th, 2022

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Teri Bossier Shingle Springs, CA

My loan officer, Mr. G was excellent. Very patient and helpful. Thank you

1 year ago

Reply from AUTOPAY

Hello Teri. This is great to hear, We will pass along your feedback! Thank you!

Jul. 7th, 2022

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marybeth craw IL

Too short.what I like that every time I text. They got right back to me

1 year ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY! We appreciate your business!

May. 25th, 2022

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Ashleeh Carrollton, GA

Everything was so simple and the agent taniessa was amazing!

2 years ago

Reply from AUTOPAY

Thanks for letting us know, Ashleeh! We'll pass this along to her.

Mar. 24th, 2022

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Tamekia Jackson

Excellent service easy paperwork and excellent communication

2 years ago Edited January 10, 2024

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Nov. 19th, 2021

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Kemonte Gaskin Atlanta, GA

Great job Austin. They really helped me get out of a ridiculous loan

2 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Nov. 19th, 2021

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Verified Customer

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Kimberly M Howell Jasper, AL

Because we were lied to about how much money we would be saving

1 year ago

Reply from AUTOPAY

Hello Kimberly, I am sorry we were not able to find a good match for you. As stated, there are many reasons why this could happen. If circumstances change in the future, we will welcome the opportunity to assist you in trying again.

Sep. 8th, 2022

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Verified Customer

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Don

My payoff was $21,000 and now I have a loan for $24,000. I feel very misled.

1 year ago

Reply from AUTOPAY

I'm sorry that you feel misled. I'm going to follow up with you privately. Thank you for your feedback.

Aug. 30th, 2022

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Verified Customer

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Brad bento Warwick, RI

Never explained about hidden fees til the loan went through

1 year ago

Reply from AUTOPAY

Hello Brad,
We fully disclose all fees on the contract you received prior to your final approval. We are sorry that you don't think they are more clearly disclosed. We do hope you will see many benefits in your refinance!

Jun. 16th, 2022

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Verified Customer

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Heather Honeoye, NY

Pushy salesman, my car loan has doubled.

1 year ago

Reply from AUTOPAY

Thank you for sharing your feedback. We apologize, as this is not the experience we strive for here at AUTOPAY. If you wish, we would be more than happy to address your questions or concerns as well. Please call us at 844-290-5731 when you are ready.

May. 25th, 2022

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Verified Customer

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James Teague Mount Pleasant, PA

Great service, Helped me refinance my vehicle in a very efficient manner.

2 years ago

Reply from AUTOPAY

Thanks for the great review, James!

Mar. 17th, 2022

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Verified Customer

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Nunya bidness Butte, MT

Made promises did not keep changed terms partway through deal

2 years ago

Reply from AUTOPAY

Hi, I'm so sorry to hear about this experience! We aim to be completely transparent throughout the process, so there's no surprises. We'd love to hear more about this experience to see what went wrong. Please contact our customer success team at 844-290-5731 so we can research the issue.

Oct. 26th, 2021

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Verified Customer

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Zach Louisville, KY

Long wait periods and lack of communication

2 years ago

Reply from AUTOPAY

Zach, we are sorry that we fell short! Thank you for letting us know so we can learn and improve. If you wish to speak with us on this you can reach us at 844-290-5731 . Thank you for sharing!

Sep. 1st, 2021

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Verified Customer

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Kamane Marshall Las Vegas, NV

Poor follow through on time frames and I felt I did most of the work.

2 years ago

Reply from AUTOPAY

Kemane, I'm so sorry you felt like the process was more work than expected. We always try to make things as easy and as punctual as possible, so I'd love to find out what went wrong in your case. Do you mind giving us a call at 844-290-5731? We hope to hear from you soon.

Oct. 23rd, 2021

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Verified Customer

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Tracy Coppola Perryopolis, PA

Horrible service, completely messed up my payoff and it’s still not resolved

2 years ago

Reply from AUTOPAY

Hi Tracy, I'm so sorry to hear that you're having so much trouble with your payoff. I'd love to get this resolved for you right away. Do you mind giving us a call? We'll need to verify some information to get this corrected. Our number is 844-290-5731. We hope to hear from you soon!

Oct. 22nd, 2021

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Verified Customer

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DeAngela M Williams Westland, MI

Slow service and poor communication only via texts and emails.

2 years ago

Reply from AUTOPAY

Hi DeAngela, I'm sorry to hear that you've had trouble contacting us. Since we pride ourselves on quick communication, I'd love to research why this may not have happened in your case. Do you mind giving us a call at 844-290-5731? Getting more details on this will be a great help to our continued improvement.

Oct. 22nd, 2021

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Verified Customer

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Jerome Newmy Jr. Blytheville, AR

Hard to get in contact with them after refinancing

2 years ago

Reply from AUTOPAY

Hello Jerome, Typically once refinance is complete you work directly with your new lender regarding any questions or concerns about your loan. However, you can always reach us at 844-290-5731. We would also like to speak with you about your experience regarding communication between you and AUTOPAY to make sure you have everything you need. Please feel free to reach out when you are ready.

Aug. 4th, 2021

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Verified Customer

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Terrilee Rivers Rapid City, SD

Rude customer service and autopay takes out more after I already paid.

2 years ago

Reply from AUTOPAY

Hello Terrilee, thank you for sharing your experience. AUTOPAY takes customer service very seriously. First, we would like to apologize! We would also like to speak with you about the issues you have encountered if you wish to speak with us please call us at 844-290-5731.

Aug. 4th, 2021

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Verified Customer

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Tim Clark Carol Stream, IL

Poor communication, hard to reach and slow processing of loans

2 years ago

Reply from AUTOPAY

Hello Tim, Thank you for reaching out and providing this feedback. At AUTOPAY we strive for good communication between us and our customers. If you wish to discuss your concerns with us and provide any additional feedback we would be happy to address this if you wish to call us at 844-290-5731.

Aug. 6th, 2021

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Verified Customer

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Gilberto Edcouch, TX

Because it's hard to talk to your loan officer.

2 years ago

Reply from AUTOPAY

Hello Gilberto, thank you for sharing your feedback and we apologize for the communication errors with your refinance. If there is anything we can clear up or if you would like to elaborate on your feedback, please call us at 844-290-5731 when you are ready.

Aug. 6th, 2021

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Verified Customer

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Pattie Robbins Tucson, AZ

Poor customer service did not like that I had to reach out more than the rep

2 years ago

Reply from AUTOPAY

Thank you for the Feedback. We strive to have the best customer service in the business. We will review your account and make sure to train our folks to follow up consistently.

Jun. 8th, 2021

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Verified Customer

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Jonathan Delgado Fulshear, TX

I still see my full balance on the old loan, what happened?

2 years ago

Reply from AUTOPAY

Jonathan, Please feel free to reach out to our escalations team. They are here to assist with any issues that may come up during and after a refinance. Including looking into what is going on with a payoff to an original lender. You can reach them at 8442905731 Cheers, AUTOPAY!

Jun. 8th, 2021

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Carlos Oliveira Corsicana, TX

Don't waste your time. They will give you the worse possible quote with an interest rate much higher than you already have.

1 year ago

Reply from AUTOPAY

Hello Carlos. Very sorry to hear that you had a bad experience. We strive to do all that we can for our customers. I will be reaching out to you in hopes of get a better idea as to what happened.

Aug. 19th, 2022

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migracion al día vlog and tops Houston, TX

Cinthya help me a lot with my car loan refinance

1 year ago

Reply from AUTOPAY

Great news. Glad you were happy with the refinance process.

Aug. 18th, 2022

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Roger Force Athens, TN

Great customer service and friendly also

1 year ago Edited July 18, 2022

Reply from AUTOPAY

Fantastic Roger! Thank you for sharing your experience with AUTOPAY!

Jul. 20th, 2022

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Pham559 Las Vegas, NV

Excellent service helpful staff highly recommend it

1 year ago

Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience!

Jun. 23rd, 2022

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Tmmiller34 Los Angeles, CA

It was simple, professional and quickly done.

1 year ago

Reply from AUTOPAY

TM, thank you for appreciating our process and for working with us! We look forward to assisting you in the future as well!

May. 31st, 2022

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Anita Circleville, OH

Kept in touch with me and answered any questions I had

1 year ago

Reply from AUTOPAY

Thanks for sharing your experience, Anita!

May. 11th, 2022

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Gloria Garcia Bridgeport, CT

Heather W She was amazing to work with

2 years ago

Reply from AUTOPAY

We'll pass this along! Thank you for choosing AUTOPAY!

Apr. 19th, 2022