Name: AUTOPAY
Rating: 4.1

check_circle

Verified Customer

star star star star star

Tamikia

Anytime I had a question I would either call or email the agent I was working with, and if they were busy they let me know what they were doing and when they get back with me. It never took a long time for them to get back to me. Everything was straightforward.

1 year ago

Reply from AUTOPAY

Awesome Tamikia. Love to hear when we make our customers lives a bit easier. Thank you.

Aug. 31st, 2022

check_circle

Verified Customer

star star star star star

Jonathan

Great customer service and all around enjoybale experience. We were having a little bit of issues with the company we had before and we were looking for something new and helpful. With AutoPay, it was an almost better deal than what we had going on.

1 year ago

Reply from AUTOPAY

Thanks for the positive feedback Jonathan! Cheers, AUTOPAY!

Aug. 30th, 2022

check_circle

Verified Customer

star star star star star

Candita

Rachel was constantly contacting us when we needed to speak to her and if we need anything I could text her and she got it done and she was great to deal with. It's a lot better rate and interest than what we had with Capital One.

1 year ago

Reply from AUTOPAY

Rachel will be thrilled to hear your kind words Candita. Thank you for being an Autopay customer.

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star star

Kurtis Loveland, CO

It was really convenient to work with AutoPay. My loan processor, Haley, made me feel extremely comfortable about the process. It was incredible the way that she took care of all the details that needed to be taken care of. I found AutoPay’s pricing to be extremely competitive with the other companies.

1 year ago Edited January 10, 2024

Reply from AUTOPAY

Awesome Kurtis! I will pass along the compliment to Haley. That is exactly the way we want our customers to feel.

Aug. 23rd, 2022

check_circle

Verified Customer

star star star star star

Briana Odaniel Yuba City, CA

Stephen G was absolutely incredible and such a please to work with. He went above and beyond for me and really worked hard to make sure all questions were answered and that we were thorough in dealing with my ex and getting paperwork signed to change my title for my vehicle. I am extremely grateful for Stephen and really appreciate all he did!

1 year ago

Reply from AUTOPAY

Briana, Thank you! We appreciate you sharing and will pass along feedback!

Jul. 7th, 2022

check_circle

Verified Customer

star star star star star

Stephanie Shoemaker Spokane, WA

Kristi at AutoPay is exceptionally knowledgeable caring kind and always available. The loan refinance that I have was much needed and I am very relieved to be saving my hard earned money and knowing that I have a good honest finance company that I was introduced to by the awesome and amazing people at AutoPay.

1 year ago

Reply from AUTOPAY

Stephanie, thank you for choosing AUTOPAY, we are excited to see all the feedback and are grateful that we could help you through your refinance!

Jun. 23rd, 2022

check_circle

Verified Customer

star star star star star_border

Crystal Williams Fayetteville, NC

Because I continue to receive correspondence by email and in the mail when I wasn't approved and I continuously got him even though I was not approved in the beginning. There is a disconnect when you have a caseworker or somebody working on your case I still had two other agents call from auto pay and I think that that should be something that is known right away.

1 year ago

Reply from AUTOPAY

We appreciate your feed back! This is the only way we get better. Thank you for working with AUTOPAY!

Jun. 17th, 2022

check_circle

Verified Customer

star star star star star_border

Candy Lea McDonald Ardmore, OK

My rating is based on the organization and speed of the AUTOPAY loan process. However it would have been a 5 had the loan specialist been a little more friendly, it kind of seemed like they could care less whether I made the car loan through AUTOPAY or not. They weren't mean just not what you would expect when looking to refinance your car in turns of enthusiasm and kindness.

1 year ago

Reply from AUTOPAY

Candy, Thank you for your feedback! Its the only way we can improve!

Jun. 3rd, 2022

check_circle

Verified Customer

star star star star star

Anonymous

They try to do everything they can and will try to work with you with the best best customer service that they can give you. They understood my situation when I told them and they try to work with me to the best of their abilities.

1 year ago

Reply from AUTOPAY

Our customer's come first! Thank you for sharing!

May. 31st, 2022

check_circle

Verified Customer

star star star star star

Elijah

Everything was on the up and up as far as I'm concerned. I haven't seen any red flags. The representatives were always there if I had any questions. I knew that if I called them up I would get an answer quickly. I was really pleased with how everything went down.

1 year ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback Elijah! We truly appreciate it!

May. 31st, 2022

check_circle

Verified Customer

star star star star star

Daniela

They give you a pretty good rate, way better than what I had to work with, so I'm pretty happy about that. We get a little communication and just had a bit little trouble getting all of my calls answered. I don't know if my agent was just sick or something. I got called today I he answered the questions I had.

1 year ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

May. 31st, 2022

check_circle

Verified Customer

star star star star star

Melinda

My customer support representative was very helpful, he kept in contact through every step of the process and he made sure that when the FedEx showed up with the check that we were contacted and told so. They were a lot better than what we had before, they lowered not only our car payments but also lowered our insurance a little bit.

1 year ago

Reply from AUTOPAY

Thank you for your feedback. We appreciate your business! Cheers, AUTOPAY

May. 31st, 2022

check_circle

Verified Customer

star star star star star

Earl

I was able to get the lowest interest rate and the right vendor for me. The continuous communication was the key part prospect checking and making sure things were submitted on time and making sure the documents are going back together.

1 year ago

Reply from AUTOPAY

Earl, thank you for choosing AUTOPAY, we are excited to see all the feedback and are grateful that we could help you through your refinance!

May. 31st, 2022

check_circle

Verified Customer

star star star star star

Amber

I enjoyed the representative that I got to work with because she was very straightforward, told me exactly what I needed to do, and allowed me to take my time. She was very good about communicating and I think that's very important.

1 year ago

Reply from AUTOPAY

This is great to hear Amber, We will pass along your feedback! Thank you!

May. 31st, 2022

check_circle

Verified Customer

star star star star star

Gladys Vasquez Moreno Valley, CA

Autopay was able to get me Refinanced with an ideal loan option that I couldn't believe! I was paying 26% in just Interest! They found a company where my Interest rate id 10% .. ! Now i know 10% is not great but from 26% to 10% now that's a huge difference! Thank you AutoPay

1 year ago

Reply from AUTOPAY

Gladys, thank you for choosing AUTOPAY, we are excited to see all the feedback and are grateful that we could help you to save money!

May. 31st, 2022

check_circle

Verified Customer

star star star star star

Jacqualine Wofford West Palm Beach, FL

They were professional and very informative. They really made me feel that they were working for me and had my best interests at heart. And the results proved such theory. They worked fast and efficiently, never leaving me to question what was going on. And the process was complete within a week. I was truly impressed.

2 years ago

Reply from AUTOPAY

Thank you for sharing your great experience, Jacqualine!

Mar. 26th, 2022

check_circle

Verified Customer

star star star star star

Brittany Nichols Canton, MS

AUTOPAY got the job done. So when I started this process, I had no idea what I was doing but the representative I worked with was impeccable. He kept me in the loop about every detail. When I found out what my new rate would be, I couldn't have been happier. They were able to provide me with better than what I knew I needed. I 100% recommend.

2 years ago

Reply from AUTOPAY

This is such a wonderful review, Brittany! Please just let us know if we can help with anything else.

Mar. 26th, 2022

check_circle

Verified Customer

star star star star star

Drew Daigrepont Alexandria, LA

This company came through when I needed it most. I have been able to refinance my vehicle over $200 lower than my previous bill! They're reporting to the credit bureau each month so that's an added bonus! Ease of online payments are a plus as well.

2 years ago

Reply from AUTOPAY

I'm glad we were able to find you some awesome savings, Drew! Thank you for your review.

Mar. 26th, 2022

check_circle

Verified Customer

star star star star star

Tamara wilham

Everyone was great. Kept me informed and relatively easy process.

2 years ago Edited January 10, 2024

Reply from AUTOPAY

I'm glad we were able to get the deal done so quickly, Tamara! Please let us know if we can be of more help.

Mar. 17th, 2022

check_circle

Verified Customer

star star star star star

Rick schock Kokomo, IN

They were able to get me financed when even my credit union told me no...it's not a real fast process, and you have to be patient since they are really busy...and I can see why. I am currently having them refinance another vehicle since I was so impressed with the deal they got me the first time...

2 years ago

Reply from AUTOPAY

Thank you so much for such a thoughtful review, Rick! I'm sorry the process couldn't be a little faster, but I'm thrilled to hear that we've gotten your recommendation and repeat business. Thank again for refinancing with AUTOPAY!

Dec. 8th, 2021

check_circle

Verified Customer

star star star star star

Tasha Martin Tempe, AZ

2 years ago

Reply from AUTOPAY

Tasha, I'm so happy to hear that everything went so well! Thank you for refinancing with AUTOPAY, and please just let us know if we can be of any other help.

Dec. 6th, 2021

check_circle

Verified Customer

star star star star star

SHARON HUGHES Fenton, MO

Great Customer service, easy to work with. Got an excellent refinance on my car loan with the help of Jackson A, Alyssia S and Carmen R these three people we professional, polite and had excellent customer service. Great Company to work with.

2 years ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Sidney Cook Indianapolis, IN

Easy/fast/great customer service. I worked with Dallas to get my car loan refinanced! He was extremely helpful, and answer any questions I had about the process and new terms. I highly recommend this company for anyone looking for an easy/fast/understandable process.

2 years ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Dana Harding Columbus, OH

I was kinda scared of this online things , however this one was on my CK report. I got a personal Rep who gave me a cell # to contact him directly. He was quick to getting back to me through text.I would highly recommend them to anyone.

2 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Bradly Montgomery, TX

My representative was very helpful and patient in helping me with my refinance. I read a tape measure for a living so things like this are tough for me to understand. Took a little bit but with her patience and understanding I was able to successfully refinance my truck

2 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY! We appreciate your business!

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Lisa Tolliver Fairdale, WV

Top rate customer service that is lightning fast! What could be better? They take care of all the work. I filled out an online form, next thing I know, I'm getting a text from Tanya, telling me my loan has been approved and let's start getting paperwork together, getting all our ducks in a row. It was great.

2 years ago

Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience with AUTOPAY!

Oct. 21st, 2021

check_circle

Verified Customer

star star star star star

Teresa riojas

I have not received any new information. Acceptance or denial of a new loan and cannot get the gentleman who helped me to respond. I'm sorry but I can't give a good review. I feel like I have been taken for a fool. üòî UPDATE: The guy was on honey moon. Life happens. Great company helped me greatly.

2 years ago Edited January 10, 2024

Reply from AUTOPAY

Teresa, I'm so sorry to hear about this experience. We want to make sure you're in the loop every step of the way, so if you still haven't received an update, or would like to share more of your experience, please reach out so we can get this sorted for you. Our customer success team can be reached at 844-290-5731.

Oct. 25th, 2021

check_circle

Verified Customer

star star star star star

Charles Brackett Alcoa, TN

Quick and efficient at finding me a new lender to refinance my car loan with at half the APR I was previously paying. Great customer service with them and constant communication with the agent assigned to me to answer all my questions and send the needed documentation.

2 years ago

Reply from AUTOPAY

Beautiful! This is what we aim for! So glad we could help you save, Thank you for working with us and sharing your experience, Charles!

Sep. 24th, 2021

check_circle

Verified Customer

star star star star star

Juan Rivera Jr. Magnolia, DE

Autopay responsive to inquiries and questions. Great experience with the process, very informative with updates and the status of loan. Easy to reach for any questions or concerns. Autopay is model for great customer service, I would highly recommend to anyone and would do business again in the future.

2 years ago

Reply from AUTOPAY

Amazing to hear! Thank you, Juan, we really appreciate your recommendation! Thank you for working with us here at AUTOPAY!

Jul. 17th, 2021

check_circle

Verified Customer

star star star star star_border

Roscoe Waukee, IA

The process overall was pretty seamless. I didn't like that there was an additional warranty placed in the contract when my car isn't a year old. I also didn't like being charged a processing fee without someone speaking to me about it. It felt like because I declined the additional warranty and GAP coverage I was charged a processing fee instead.

2 years ago

Reply from AUTOPAY

Hello Roscoe, We thank you for your feedback and would love to address your concerns regarding any additional coverages on your contract. If you wish to discuss these, you may call us at 844-290-5731 and we would be happy to help find a solution for you.

Aug. 6th, 2021

check_circle

Verified Customer

star star star star star

Anonymous Petersburg, VA

At first I was skeptical because there is another company with the same name. However, my agent was very knowledgeable to let my know how this Autopay company operates. If you do what is required of you the process is efficient and effective. Thank you Autopay!

2 years ago

Reply from AUTOPAY

Sorry for any confusion! Thank you for your feedback.

Aug. 2nd, 2021

check_circle

Verified Customer

star star star star star_border

Jennifer Murfreesboro, TN

Easy process, nice customer service. Communication could be better. I was asked by 2 different agents for documents that I already submitted and needed to submit twice. I am still unclear about the current payment that was drafted from my previous loan. I was hoping to have everything completed before the draft hit bit it wasn't. I have had to follow up in order to check status of the process. I feel like if I hadn't followed up, it would still be processing.

2 years ago

Reply from AUTOPAY

Hello Jennifer, thank you for sharing your experience. At AUTOPAY we strive for an excellent experience and apologize for falling short. We would be delighted to help clear up any remaining confusion. Please call us at 844-290-5731 when you are ready.

Aug. 6th, 2021

check_circle

Verified Customer

star star star star star

Carmen Gonzales San Antonio, TX

The young lady, Karri, was being helpful. She explained how each step worked I was able to connect with over the phone without any issues.. She even connected with my wife to get her part of the paperwork completed. Awesome young lady!!

2 years ago

Reply from AUTOPAY

Fantastic Carmen! Thank you for the great feedback with Karri! Thank you for choosing AUTOPAY!

Jul. 16th, 2021

check_circle

Verified Customer

star star star star star

Raymond Campbell Pinellas Park, FL

This company is amazing! They handled every aspect of my loan processing quickly and accurately. My loan processor Leah E was absolutely the best and treated me with respect and gave me her total attention. She always responded to any questions I had immediately. I could not have had a better representative. Thank you Autopay

2 years ago

Reply from AUTOPAY

Raymond! This is great feedback, we will be sure to pass this along! Thank you!

Jun. 15th, 2021

check_circle

Verified Customer

star star star star star_border

Alexander Law Ellensburg, WA

Got my interest rate incredibly lower and monthly payments to something I could afford every month. Super please would have given 5 stars if my sales associate would ask for documents in one go, would not always seemed rush and cut off our phone calls/also with my car insurance agent and follow up with me instead of someone else about final approval and status

2 years ago

Reply from AUTOPAY

Alexander, Thank you for taking the time to leave us our review. We value all feedback and will take yours and use it for training!

Jun. 8th, 2021

check_circle

Verified Customer

star star star star star

Sherry L Chedsey Denver, CO

Ari, helped us every step of the way. We have never refinanced anything before. To us it was very confusing however our agent helped us through the entire process. We were treated with respect and good customer service was given at all times.

2 years ago

Reply from AUTOPAY

Ari, Thank you for your business! We are working to make refinances easy for our customers! Thank for choosing AUTOPAY!

Jun. 8th, 2021

check_circle

Verified Customer

star star star star star

Scott Bernier Watertown, MA

Great customer service this company got me a excellent rate after I went to AAA and they were not able to reduce my rate so for that I am very grateful for their help in this process and for all of the help and support for getting me a lower rate

2 years ago

Reply from AUTOPAY

Scott, we are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Jun. 2nd, 2021

star star_border star_border star_border star_border

J's channel Crested Butte, CO

Total scam. Submitted all of my documentation, w2's, proof of insurance, drivers licenses, all of it!! Sat for 3 days before I had to call them and they decided to tell me they no longer do new car purchases only refi's. It's all ok though, they are just working on their online portal, unreal!!

1 month ago

star star star star star

Joey Jr.

My Loan specialist Jody really helped me alot! going through the process with my car refiance with this company was very easy!

2 months ago

Reply from AUTOPAY

Thanks for leaving this feedback. We love happy customers.

Jan. 24th, 2024

star star star star star

Fred Cummings

I had a wonderful experience working with this company. Very very helpful and highly professional people to work with. Deliah T was extremely helpful and knowledgeable. Very wonderful person to work with?

5 months ago

Reply from AUTOPAY

This is great to hear. Glad we met your expectations.

Nov. 16th, 2023

star star star star star

Amanda B Sorrento, FL

The process with Autopay was quick, easy, and smooth. Garrett was a great rep keeping informed from start to finish. Communication and customer service was fantastic AND they saved me money on interest and monthly payments. Highly recommend!

6 months ago

Reply from AUTOPAY

We love helping our customers save. Thank you for the feedback.

Nov. 16th, 2023

star star star star star

Susan Eaton WI

Jody B was great! I pushed the send button on my information request and a few seconds later she called me. She was very prompt and courteous. I got all my questions answered in a timely manner and my loan was approved and funded.

7 months ago

Reply from AUTOPAY

Awesome review. Thank you for taking time to leave it.

Oct. 2nd, 2023

star star star star star

Turnak

AUTOPAY was extremely helpful in getting my new loan secured and at an amazing APR than what I had before. Brandon specifically helped and clarified whenever I had any questions or anything else and made sure everything pushed along smoothly.

7 months ago

Reply from AUTOPAY

Awesome 5-star review. Thank you.

Sep. 1st, 2023

star star star star star

Chris Daniel Dayton, OH

Jody was a pleasure to deal with. Usually going through a loan process is a pain but she made it so easy and hassle free. She explained everything clearly and made sure I understood it. And lastly her calming and pleasant personality was icing on the cake. Thank you Jody and thanks to autopay for this refi.

8 months ago

Reply from AUTOPAY

We will share this with Jody. Thank you for taking the time to leave this review.

Aug. 28th, 2023

star star star star star

Rey Suarez Newberg, OR

Outstanding, determined, and always available. Couldn’t ask for better help, worked hard around the everything and wouldn’t stop until I was processed and finished. There is no six star option, but definitely deserving of one!

8 months ago

Reply from AUTOPAY

Awesome 5-star review. Thank you.

Aug. 28th, 2023

check_circle

Verified Customer

star star star star star

Felipe Charlotte, NC

Quick funding, when I applied they ask me for a lot of documents but it was worth it at the end I'm saving 80 dollars a month, may not sound a lot but it makes the difference

1 year ago

Reply from AUTOPAY

Great news Felipe. So glad we were able to get you a lower payment. Every bit helps.

Sep. 15th, 2022

check_circle

Verified Customer

star star star star star

Mike Palm Desert, CA

Autopay dramatically reduced my interest rate on my auto loan.Watch out for some of the dealers that give you a near credit card interest rate.Autopay really helped me out with this exact scenario.

1 year ago

Reply from AUTOPAY

Thank you for that stellar review Mike! It was our pleasure.

Sep. 15th, 2022

check_circle

Verified Customer

star star star star star

TGautier Faison, NC

They stayed in contact through the whole process. Not only did they refinance 1 vehicle but 2. Both accounts were paid out in less than 10 days. This process was smoother than sitting down at a dealership buying a car.

1 year ago

Reply from AUTOPAY

We appreciate your review so much and are so glad we got your whole household helped!

Sep. 8th, 2022

check_circle

Verified Customer

star star star star star

Earl

They were very helpful. They answer all my questions and anything that I had a problem with, they gave me plenty of time to get the information that I needed to acquire the loan.

1 year ago

Reply from AUTOPAY

Thank you for your feedback Earl! We appreciate your business! Cheers, AUTOPAY

Sep. 3rd, 2022

check_circle

Verified Customer

star star star star star

Devin

Very transparent. It's definitely worth it. It was a great experience, they really treated me well and answered any questions I had. Always return my calls. Were really easy to work with.

1 year ago

Reply from AUTOPAY

Thank you for your feedback, Devin. We appreciate your business! Cheers, AUTOPAY

Sep. 1st, 2022