Name: AUTOPAY
Rating: 4.5

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Verified Customer

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Sherry L Chedsey Denver, CO

Ari, helped us every step of the way. We have never refinanced anything before. To us it was very confusing however our agent helped us through the entire process. We were treated with respect and good customer service was given at all times.

2 years ago

Reply from AUTOPAY

Ari, Thank you for your business! We are working to make refinances easy for our customers! Thank for choosing AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Shawn Miller Auburn, WA

I applied at a few different places for my refinance, 3 of them responded back. The first two asked for information and gave promise that seemed way to good to be true. Turns out they were lying. Autopay was transparent and kept in contact through the process. They cut my rate from 20% all the way down to 9.5%. They were professional and courteous the whole time.

2 years ago Edited September 14, 2021

Reply from AUTOPAY

Shawn, thank you for your detailed review! We appreciate your business. Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Rosie Casillas Bakersfield, CA

They could be more proactive in expectation setting and communication.

2 years ago

Reply from AUTOPAY

Rosie, thank you for the feedback, we agree with you and will work with our teams internally to communicate and set proper expectations.

Jun. 8th, 2021

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Verified Customer

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Rosaleen Boldt Hutchinson, KS

It was quick, efficient and very people friendly

2 years ago

Reply from AUTOPAY

Thank you Rosaleen for your review!

Jun. 8th, 2021

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Verified Customer

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Renee Kanitz Las Vegas, NV

Switching my loan was fairly painless and the hiccup I had was with my insurance company. The issue was explained and accepted and my old loan was paid off in a couple of days!

2 years ago

Reply from AUTOPAY

This is wonderful to see! Thank you for your business and for choosing AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Pattie Robbins Tucson, AZ

Poor customer service did not like that I had to reach out more than the rep

2 years ago

Reply from AUTOPAY

Thank you for the Feedback. We strive to have the best customer service in the business. We will review your account and make sure to train our folks to follow up consistently.

Jun. 8th, 2021

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Verified Customer

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Natalee Nachtwey Kohler, WI

They communicated great and worked fast to refinance my car.

2 years ago

Reply from AUTOPAY

Natalee, thank you for leaving feedback for us! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Moises Cotto Jr. Emmaus, PA

I appreciate all the cooperation and patience

2 years ago

Reply from AUTOPAY

Thank you for your review!

Jun. 8th, 2021

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Verified Customer

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Melissa Amos Burleson, TX

Great services. I recommend this company to my sister and she will be using them to.

2 years ago

Reply from AUTOPAY

Thank you Melissa! We appreciate your business!

Jun. 8th, 2021

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Verified Customer

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Max Fontus Cypress, TX

The process was easy to follow, but I wish that there was a better communication channel between the officer handling my personal file and the interfacial team at Autopay.

2 years ago

Reply from AUTOPAY

Thank you Max, we will pass along your feedback! We appreciate your business. Cheers, AUTOPAY

Jun. 8th, 2021

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Verified Customer

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Matthew Townsend Des Moines, IA

Communication not always clear which made things unclear

2 years ago

Reply from AUTOPAY

Matthew, Outstanding feedback, thank you for choosing AUTOPAY for your refinance needs!

Jun. 8th, 2021

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Verified Customer

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Mary Taylor Belleville, IL

Troy is awesome always answered my questions

2 years ago

Reply from AUTOPAY

Thank you Mary for your review! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Marie Harvey Jacksonville, FL

Was a very easy process. They kept me in the loop as everything was being done

2 years ago

Reply from AUTOPAY

Thank you Marie for your feedback! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Marcelo Marino Riverhead, NY

They took about a month to get my refinance together. When everything was finally done, they didn't get the payoff to my old finance company in time. I told them my issue, they weren't listening and just continued to tell me when they sent the payoff out. I had to pay an additional $500 to pay off the rest of the loan and I didn't get reimbursed or anything for it. They stopped answering me when I told them my issue.

2 years ago

Reply from AUTOPAY

Hello Marcelo, We would like to assist you with your concerns, please reach directly out to our escalations team. 8442905731

Jun. 8th, 2021

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Verified Customer

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Magieline M Phillips Sunnyvale, CA

Because auto pay they are awesome and very helpfull and Specially Jordan.

2 years ago

Reply from AUTOPAY

Thank you Magieline for you review! Cheers AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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M Harris Kissimmee, FL

good customer service and speedy follow up

2 years ago

Reply from AUTOPAY

This is the customer service we strive for! Thank you M!

Jun. 8th, 2021

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Verified Customer

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Larraine Sweat Jonesboro, AR

They are quick, efficient and very knowledgeable about the auto loan market, they were also very nice.

2 years ago

Reply from AUTOPAY

Larraine, thank you for choosing AUTOPAY for your refinance!

Jun. 8th, 2021

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Verified Customer

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Kyle Mick Hinesville, GA

They were quick and easy. My interest rate was lower than predicted.

2 years ago

Reply from AUTOPAY

Outstanding! Thank you Kyle!

Jun. 8th, 2021

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Verified Customer

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Kevin Henderson Baltimore, MD

Professional service, timely response to my questions and any issues that arose in terms of my refinance

2 years ago

Reply from AUTOPAY

Kevin, Thank you for your feedback! Cheers, AUTOPAY

Jun. 8th, 2021

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Verified Customer

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Kelly Moravec Sandown, NH

I am having an absolutely awful time trying to get ahold of anyone. I can't get information and everything is completely confusing and taking forever.

2 years ago

Reply from AUTOPAY

Kelly, Please reach directly out to our escalations team. They are here to assist customers with issues during and after the refinance process. You can reach them at - 8442905731 Cheers, AUTOPAY

Jun. 8th, 2021

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Verified Customer

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Keishla Williams Waldorf, MD

The process was quick, professional, and staff went above and beyond expectations.

2 years ago

Reply from AUTOPAY

Keishla, thank you for leaving a review! We are thrilled to hear about your experience!

Jun. 8th, 2021

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Verified Customer

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Jonathan Delgado Fulshear, TX

I still see my full balance on the old loan, what happened?

2 years ago

Reply from AUTOPAY

Jonathan, Please feel free to reach out to our escalations team. They are here to assist with any issues that may come up during and after a refinance. Including looking into what is going on with a payoff to an original lender. You can reach them at 8442905731 Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Jody Groover Greenville, NC

It was so easy. They were so helpful. Made the transfer so quick and easy.

2 years ago

Reply from AUTOPAY

Jody, Thank you for your review!

Jun. 8th, 2021

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Verified Customer

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Jessica Maldonado Fairless Hills, PA

Process was very easy and fast. Everything I needed to sign or fill out was sent over with clear instructions. Staff was very helpful.

2 years ago

Reply from AUTOPAY

This is great to see. Thank you, Jessica!

Jun. 8th, 2021

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Verified Customer

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Jessica Hannibal, MO

Matt was an angel and so patient with us throughout the entire process.

2 years ago

Reply from AUTOPAY

Great Feedback! We will let Matt and his Leadership know about your experience! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Jessi McELmurry Blue Springs, MO

I liked that I could upload everything from my phone!! It was so easy!

2 years ago

Reply from AUTOPAY

Great Feedback! We are working hard to incorporate mobile users!

Jun. 8th, 2021

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Verified Customer

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Jennifer Moul Falling Waters, WV

They were very fast and efficient. I was assigned a customer service agent who met my needs and answered questions very quickly. The process didn't take long for what we needed.

2 years ago

Reply from AUTOPAY

Thank you, Jennifer! Cheers, AUTOPAY

Jun. 8th, 2021

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Verified Customer

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Jean Orengo Orlando, FL

My Agent was Cristian M and he was super helpful and always on top of the situation with good communication.

2 years ago

Reply from AUTOPAY

Outstanding! We will pass along your feedback! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Jason Walls, MS

Very professional. Very helpful . Would highly recommend to my friends and family. Wish i could have used them earlier.

2 years ago

Reply from AUTOPAY

Excellent! We are thrilled you had such a positive experience!

Jun. 8th, 2021

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Verified Customer

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James daniels Port Crane, NY

Did everything to get me the lowest rate

2 years ago

Reply from AUTOPAY

Thank you for taking the time to leave us a review!

Jun. 8th, 2021

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Verified Customer

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jaime benito Miami, FL

simon. was great always responded on time

2 years ago

Reply from AUTOPAY

Jaime, thank you for your review! We will pass along your feedback to Simon and his Leadership Team!

Jun. 8th, 2021

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Verified Customer

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Hillary Nunley Waterford, NY

East to speak with, friendly representatives, diligent customer service, and they made everything pretty easy

2 years ago

Reply from AUTOPAY

Thank you Hillary for your feedback! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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George Petaluma, CA

Representatives were not easily accessible

2 years ago

Reply from AUTOPAY

George, Thank you for your feedback.

Jun. 8th, 2021

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Verified Customer

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George Philadelphia, PA

They found me a great rate but the agent I was dealing with either quit or was fired and nobody reached out to me for days afterwards. After I reached out they acted like he was on vacation and business as usual. Also they attempted some shady sales techniques on me where they include extended warranty into my refinancing without ever saying it was optional raising my monthtly payment significantly... You can't reject something you are not asked about, right... I had to specifically stop the agent and ask about these "wonderful benefits that are included in the refinancing", as she said.

2 years ago

Reply from AUTOPAY

George, This is not how our staff are trained. We are terribly sorry about your experience and our escalations team would be happy to speak with you and gather some data to further train our staff. Please feel free to reach out to our team at 8442905731 . Thank you, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Eric Watford City, ND

Easy process, able to get a much better rate and savings

2 years ago

Reply from AUTOPAY

Eric, thanks for doing business with us! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Elisha Lees Summit, MO

Communication was consistent and everything was completed quickly.

2 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY Elisha!

Jun. 8th, 2021

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Verified Customer

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Donna Pensacola, FL

They are very efficient and have been very helpful in giving ideas on what to do

2 years ago

Reply from AUTOPAY

Great to hear! Thank you for choosing AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Donald Rodgers Southaven, MS

They lowered my car note tremendously and i would recommend them to anyone looking to get a better rate on your car loan.

2 years ago

Reply from AUTOPAY

This is always the result we are looking for! Glad we could assist you Donald! Cheers, AUTOPAY

Jun. 8th, 2021

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Verified Customer

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Delynn Mahon Safford, AZ

great customer service. It was fast and easy and I enjoyed the process

2 years ago

Reply from AUTOPAY

Thank you for your business, Delynn!

Jun. 8th, 2021

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Verified Customer

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David Bell Luzerne, PA

They were very helpful and friendly . I would refer them to my friends and family.

2 years ago

Reply from AUTOPAY

Thank you David for choosing AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Dave Nutaitis Wilkes-Barre, PA

Outstanding customer service (first rate!), excellent communication between rep and customer, fast turn-around time even with all that has been going on with the COVID-19 pandemic.

2 years ago

Reply from AUTOPAY

Outstanding feedback! Thank you for Choosing AUTOPAY, Dave!

Jun. 8th, 2021

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Concerned Customer Young America, MN

Great service but fees weren't discussed until signing by electronic docusign while on the phone very rushed felt is was sneaky.

2 years ago

Reply from AUTOPAY

We appreciate your feedback! We will review this internally and adjust training to make sure all staff are following our best practices.

Jun. 8th, 2021

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Verified Customer

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Chastity Henderson San Francisco, CA

Responded back quickly. Straight forward

2 years ago

Reply from AUTOPAY

Thank you for your response, Chastity!

Jun. 8th, 2021

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Verified Customer

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Charlene Chappell Frederica, DE

Always room for improvment however Dane was excellent in his handling of my requests with the loan.

2 years ago

Reply from AUTOPAY

We agree! Thank you for choosing AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Carole Thomas Byron, GA

Very kind , Courteous, and c always kept me in the loop with the status of my Refi.

2 years ago

Reply from AUTOPAY

Thank you for your review Carole!

Jun. 8th, 2021

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Verified Customer

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Carol Manning Tallapoosa, MO

I was extremely happy with the company n the rep asa long as we were wkg on getting a loan but as soon as the loan was signed n sealed its like our rep dropped off the face of the earth. I reached oua few times through txt n called but was never answered. We were just left hanging n i do appreciate that.

2 years ago

Reply from AUTOPAY

Carol, We strive to give the best customer service in the business. We obviously failed here. Please feel free to reach out to our escalations team for any follow up you may have. 8442905731

Jun. 8th, 2021

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Verified Customer

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Brandy Bishop Wichita, KS

Seamless process and excellent customer service

2 years ago

Reply from AUTOPAY

Thank you Brandy for your review!

Jun. 8th, 2021

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Berttina Baltimore, MD

Everything was easy to complete, the reason for the 4 stars is that it takes a while to get the account number to set up your autopay on the new account

2 years ago

Reply from AUTOPAY

Thank you Berttina for your response. We appreciate your business.

Jun. 8th, 2021

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Verified Customer

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areline l bassham Seth, WV

very convenient and easy process for loans.

2 years ago

Reply from AUTOPAY

Thank you for the feedback!

Jun. 8th, 2021

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Verified Customer

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ANGELINE L RICCARDI Amsterdam, NY

positive experience all around. easy and simple

2 years ago

Reply from AUTOPAY

Thank you for your review

Jun. 8th, 2021