Name: AUTOPAY
Rating: 4.5

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Verified Customer

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Maya Dallas Bastrop, TX

Quick & efficient. Super helpful the whole time, always answered the phone. My refinance was explained in full detail.

2 years ago

Reply from AUTOPAY

Hello Maya! Thank you so much for that feedback, it's great to hear your experience was so great with AUTOPAY!

Jul. 16th, 2021

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Verified Customer

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Necole Grant Canton, MS

Autopay is so awesome they kept the word, assisted and accommodated me

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for your Feedback Necole!

Jul. 15th, 2021

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Verified Customer

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Pedro Houston, TX

Help me lower my payment and my interest rate. Also good customer service.

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for choosing AUTOPAY, Pedro!

Jul. 15th, 2021

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Verified Customer

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Raynell Watkins Oakland, CA

Customer service and friendly customer experience.

2 years ago

Reply from AUTOPAY

Thank you, Raynell! We appreciate the feedback!

Jul. 15th, 2021

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Verified Customer

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Virginia Ochoa Lawn, TX

Very customer oriented, thoroughly explained entire process

2 years ago

Reply from AUTOPAY

Great to hear, Virginia! Thank you for your feedback!

Jul. 15th, 2021

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Verified Customer

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Ricki Andrews Arlington, TX

Ashly was very helpful, cordial, and worked with my hectic work schedule to talk to me.

2 years ago

Reply from AUTOPAY

Outstanding Ricki! Thank you for choosing AUTOPAY!

Jul. 15th, 2021

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Verified Customer

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S. Nystrom Wheatland, CA

Poor communication and slow to process I never received follow up and didn't know my loan was complete until I heard from the lender. It took weeks to process.

2 years ago

Reply from AUTOPAY

Hello, Thank you for sharing this information with us. We would love to address your concerns about your experience with us. If you have any additional questions or feedback, please let us know at 844-290-5731 and we would be happy to help.

Aug. 5th, 2021

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Verified Customer

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Sharon Hudson Webb, MS

I rated them like that is because my concerns were addressed in a timely manner and they were very professional.

2 years ago

Reply from AUTOPAY

Thank you, Sharon! We really appreciate your feedback!

Jul. 15th, 2021

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Verified Customer

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Shelbey Morrow Anderson, CA

Easy to communicate with and very helpful through the whole process! Extremely happy with my refinance

2 years ago

Reply from AUTOPAY

What great Feedback, Thank you Shelbey!

Jul. 15th, 2021

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Verified Customer

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Shelly Kulich Blacklick, OH

They were fantastic at finding us a lender that cut our interest rate in half!

2 years ago

Reply from AUTOPAY

Ourstading! Thank you, Shelly! We are happy to help!

Jul. 15th, 2021

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Verified Customer

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Tami Hanson Rodriguez Queen Creek, AZ

So very convenient! Pleasant customer service staff that is great with keeping you informed on the process. I emailed the requested documents and they handled Everything!

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for working with us, Tami!

Jul. 15th, 2021

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Verified Customer

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Tony Rezakhani Aliso Viejo, CA

Very truthful snd professional , and Daniel was aware and awesome I really enjoyed doing Buisness with all of them and even the follow up was very promptly done

2 years ago

Reply from AUTOPAY

Thank you, this is great to hear! Thank you for working with us Tony!

Jul. 15th, 2021

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Verified Customer

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V. A. Pasadena, MD

It was a good experience working with them. Everything quick and a lot of communication.

2 years ago

Reply from AUTOPAY

Thank you for your feedback and for working with AUTOPAY!

Jul. 15th, 2021

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Verified Customer

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Valerie Dille Colorado Springs, CO

Terrible Terrible communication with my representative. Wasn't very knowledgeable about any of my questions. Terrible response time. It took literally 2 months to refinance my car. Unbelievable! It took me less time to close on my house

2 years ago

Reply from AUTOPAY

Hello Valerie, Thank you for your feedback. We apologize for any delays or miscommunication you may have experienced during the refinancing of your vehicle. We always strive to give our customers a good, efficient experience at AUTOPAY. If you wish we would be more than happy to address any concerns you may have had about your refinancing. Please call us at 844-290-5731 when you are ready and we will be happy to help.

Aug. 6th, 2021

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Verified Customer

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Jasmine M Constant Floral City, FL

The team was very efficient and communicated well. I believe I had the pleasure of working with Jennifer. She was excellent!

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for the feedback Jasmine!

Jul. 15th, 2021

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Verified Customer

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Bryan Fisher Grand Prairie, TX

Helpful with the success of my refinance. Good help with the process of finding a better deal.

2 years ago

Reply from AUTOPAY

Great! Thank you for sharing and working with us Bryan!

Aug. 3rd, 2021

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Verified Customer

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Bobbie Hale Columbus, MS

kept me update on my refinance progress everyday

2 years ago

Reply from AUTOPAY

Great to hear! Thank you for working with us Bobbie!

Jul. 15th, 2021

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Verified Customer

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Clarence majette Franklin Park, NJ

Good service nice people fast efficient always there when I needed them

2 years ago

Reply from AUTOPAY

Outstanding! Thank you, Clarence.

Jul. 15th, 2021

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Verified Customer

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Christopher Toney Las Vegas, NV

A month later and I still have no contract in hand. I was told my loan came with warranty and with gap insurance but the loan company says they see nothing on their side. I am no payin $150 more than I was previously (loan and warranty) and 6k more than I owed. This was by far the worst experience I could imagine. Thanks for screwing me royally.

2 years ago

Reply from AUTOPAY

Hello Christopher, Thank you so much for this feedback, and I'm so sorry to hear about this experience. I'd love to research this further and see how we can resolve this for you. Do you mind calling us at 844-290-5731?

Oct. 23rd, 2021

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Verified Customer

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Raphea Porter Ooltewah, TN

Excellent customer service. Quick replies from reps. And fast service.

2 years ago

Reply from AUTOPAY

Thank you Raphea! We appreciate working with you!

Jul. 15th, 2021

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Verified Customer

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Anthony Walker, LA

Their knowledge was unmatched. The time it took to receive answers to my questions was short and the representative I was working with was extremely thorough.

2 years ago

Reply from AUTOPAY

Great to hear! Thank you for your feedback, Anthony!

Jul. 15th, 2021

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Verified Customer

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Jade Marietta, GA

My agent was very prompt and helpful. Everytime I needed something she was right on it even with my difficult situation

2 years ago

Reply from AUTOPAY

What great Feedback thank you, Jade!

Jul. 15th, 2021

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Verified Customer

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Jordan Robinson Corpus Christi, TX

Good service very friendly and very quick with response

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for the feedback Jordan!

Jul. 15th, 2021

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Verified Customer

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Tracy Vaughan Mason, WI

I'm new and this is my first payment but auto pay has been very helpful and easy to work with

2 years ago

Reply from AUTOPAY

Thank you for your Feedback Tracy. Let us know if you need anything!

Jul. 15th, 2021

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Verified Customer

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Patricia Foss Saint Peters, MO

Timing and ciontact avaialbility and response time was longer than necessary. All of which resulted in my having to pay more than agreed upon on phone with Jessica and a negative credit rating resulting in a 85 point drop.

2 years ago

Reply from AUTOPAY

Thank you for sharing Patricia. We would like to take the time to address your feedback, please call us at 844-290-5731 to discuss.

Oct. 1st, 2021

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Verified Customer

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John Moses Lake, WA

Process was lengthy, about 3 weeks. No access to process progress with calling. Portal at times didn't display information.

2 years ago

Reply from AUTOPAY

Hello John, Thank you for working with us and sharing your experience. We will use this information to grow. If you would like to share more about your experience please call us at 844-290-5731.

Aug. 5th, 2021

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Verified Customer

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David Sharp New Port Richey, FL

Autopay wa quick & simple proceedure to improve my financial situation during the covid stress. my request for re-financing was handled quickly & VERY EFFICIANTLY, all by Phone.

2 years ago

Reply from AUTOPAY

Thank you, David! We appreciate your business! Thank you for working with us.

Jul. 15th, 2021

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Verified Customer

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Justin Elizabeth City, NC

They were nice and polite and knew exactly what i needed!

2 years ago

Reply from AUTOPAY

Fantastic! Thank you for the Feedback Justin!

Jul. 15th, 2021

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Verified Customer

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Kim Thorsteinson Princeton, MN

It was the easiest loan process I've ever experienced.

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for your feedback, Kim!

Jul. 15th, 2021

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Verified Customer

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Sibyl Lansing, MI

This was my first time refinancing a vehicle. It was a fairly easy process.

2 years ago

Reply from AUTOPAY

Outstanding Sibyl! Thank you for giving us the opportunity to work with you!

Aug. 3rd, 2021

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Verified Customer

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Melecia Simpson

I got an excellent interest rate due to refinancing.

2 years ago Edited September 14, 2021

Reply from AUTOPAY

Fantastic Melecia! Thank you for sharing your feedback!

Aug. 3rd, 2021

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Verified Customer

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Justin Garcia Las Animas, CO

Quick with the paperwork and willing to help you to understand what is needed.

2 years ago

Reply from AUTOPAY

Great to hear Justin! Thank you for working with AUTOPAY and sharing your feedback!

Aug. 3rd, 2021

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Verified Customer

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Stephenia Thomas Port Arthur, TX

Helped us. Bring our payments and precentage rates down..

2 years ago

Reply from AUTOPAY

Hello Stephenia, we are so glad to hear we were able to help you. Thank you!

Jul. 30th, 2021

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Verified Customer

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Stephen F Richey Palm Bay, FL

Big help easy app. Great associates. Got much better interest rate.

2 years ago

Reply from AUTOPAY

Hi Stephen! We are happy we were able to assist you and you are happy with your new interest rate. Thank you!

Jul. 30th, 2021

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Verified Customer

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Justin parker Ocala, FL

Didn't pay off my other loan completely and now I have to figure it all out

2 years ago

Reply from AUTOPAY

Hello Justin, We would like to apologize for the experience you had and thank you for sharing it with us. We would like to help you get this resolved. If you could please call our escalations department at 844-290-5731 at your convenience we can assist you with this.

Aug. 5th, 2021

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Verified Customer

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Myisha W. San Jose, CA

Process was seamless. Customer rep. was able to get me the loan I needed.

2 years ago

Reply from AUTOPAY

Hello Myisha, we are happy to hear the process was so easy for you and we are always happy to help, thank you!

Jul. 30th, 2021

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Verified Customer

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Angel North Las Vegas, NV

Zero issues, great customer service, easy step by step process. Patience is a great deal when it comes to working with people and they have it!

2 years ago

Reply from AUTOPAY

Hello Angel! We are glad you had such a great experience, thank you!

Jul. 30th, 2021

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Verified Customer

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Michael Rio Grande City, TX

Autopay was able to save me lots of money.

2 years ago

Reply from AUTOPAY

Hi Michael! We are so glad we were able to help you, thank you!

Jul. 30th, 2021

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Verified Customer

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Lauren Hill Winchester, IN

2 years ago

Reply from AUTOPAY

Hi Lauren, we are so glad to had such a great experience with AUTOPAY! We are always happy to help and thank you for your kind feedback!

Jul. 30th, 2021

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Verified Customer

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Khoa San Jose, CA

They made the process easy and all I had to do was do what they said step-by- step and had no problems

2 years ago

Reply from AUTOPAY

Hi Khoa! Thank you for your feedback, we are happy to hear it all went so smoothly for you!

Jul. 30th, 2021

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Verified Customer

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Georgia Watson Richmond, TX

It was an easy process, I was able to get both of my vehicles refinanced in a timely manner.

2 years ago

Reply from AUTOPAY

Hi Georgia, we are happy to hear the process was such an easy one for you! Thank you!

Jul. 30th, 2021

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Verified Customer

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Angel Baray Rialto, CA

Process took a bit long but over all service was good

2 years ago

Reply from AUTOPAY

Thank you for sharing Angel! We will continue to work on this! Thank you for working with AUTOPAY!

Aug. 3rd, 2021

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Verified Customer

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Haydee Vargas Maldonado Milwaukee, WI

Knowledge representative and a smooth easy process

2 years ago

Reply from AUTOPAY

Hello Haydee, we are happy to hear you had a great experience working with your representative and the process went easily for you. Thank you!

Jul. 30th, 2021

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Verified Customer

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Fred Wilmington, NC

Was able to get a great interest rate from lender

2 years ago

Reply from AUTOPAY

Hi Fred, we are glad to hear you got a great rate! Thank you for choosing AUTOPAY!

Jul. 30th, 2021

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Verified Customer

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Kimberly Girard Littleton, NH

Very professional and informative keep me updated the whole process

2 years ago

Reply from AUTOPAY

Hi Kimberly, we are so glad to hear your experience with AUTOPAY was such a good one. Thank you!

Jul. 30th, 2021

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Verified Customer

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Doug Lowery Winchester, VA

Didn't think any one would refinance my truck because of mileage , but they did

2 years ago

Reply from AUTOPAY

Hi Doug! We are happy to hear we were able to assist you, thank you!

Jul. 30th, 2021

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Verified Customer

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W Kelley Smithville, MO

When I declined the warranty add on communication went completely away. Left message via text and voice no response

2 years ago

Reply from AUTOPAY

Thank you for sharing your experience. We apologize, as this is not the experience we strive for here at AUTOPAY. If you wish, we would be more than happy to address your questions or concerns. Please call us at 844-290-5731 when you are ready.

Aug. 5th, 2021

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Verified Customer

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Carlos Cotta Paramount, CA

Helped me find a good lender to refinance my car

2 years ago

Reply from AUTOPAY

Hello Carlos, we are glad to hear you were able to find a lender that suited your needs through us. Thank you for your kind feedback!

Jul. 30th, 2021

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Verified Customer

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Jordan Davidson Hillsboro, OR

Shaun was awesome! They saved me a bunch of money and explained each step very well

2 years ago

Reply from AUTOPAY

Hello Jordan! We are happy to hear you had a great experience with your loan specialist and thank you for your great feedback!

Jul. 30th, 2021

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Verified Customer

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Karla Lathrop, CA

She was ontop of everything by following up my application and if I missed any documentation she will let me know right away.

2 years ago

Reply from AUTOPAY

Hello Karla, we are happy to hear you had such a good experience with our team. Thank you for your kind feedback!

Jul. 30th, 2021