Name: AUTOPAY
Rating: 2.5

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Verified Customer

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Sara

AutoPay's customer service was very prompt.

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback, Sara!

Aug. 30th, 2022

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Verified Customer

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James

It's convenient. I don't have to worry about payments.

2 years ago

Reply from AUTOPAY

Thank you James. Thrilled to hear we helped to make things a bit easier.

Aug. 31st, 2022

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Verified Customer

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Latoria Russell Douglasville, GA

My rep was very nice, quick, professional

2 years ago

Reply from AUTOPAY

That is great to hear Latoria. We will share your feedback with your representative. Thank you.

Aug. 31st, 2022

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Verified Customer

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Odessa Reed Houston, TX

They worked hard to get me a finance company

2 years ago

Reply from AUTOPAY

Thank you Odessa. We are always working hard for our customers.

Aug. 31st, 2022

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Verified Customer

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Ray

They were very informative. Very reputable company

2 years ago

Reply from AUTOPAY

Hello Ray. What a compliment from you. Thank you for sharing your experience.

Aug. 23rd, 2022

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Verified Customer

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Eugene Lawson Southington, CT

The service and attention to my account was amazing.

2 years ago

Reply from AUTOPAY

Thanks for the positive feedback Eugene! Cheers, AUTOPAY!

Jul. 7th, 2022

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Verified Customer

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Patrick McGuire Winter Haven, FL

Found a better interest rate that I was approved for.

2 years ago

Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

Jun. 23rd, 2022

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Verified Customer

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Tara Dickerson Woodbridge, VA

Auotopay handled my refinance swiftly with no issues.

2 years ago

Reply from AUTOPAY

Awesome! We appreciate you sharing Tara!

Jun. 23rd, 2022

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Verified Customer

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Ramon H Marquez Chula Vista, CA

Peyton F was excellent the service, quality was awesome

2 years ago

Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience! We will pass along your feedback!

Jun. 23rd, 2022

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Verified Customer

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Emily Goddard Kansas City, MO

The loan officer was great to work with.

2 years ago

Reply from AUTOPAY

Thanks for the positive feedback Emily! Cheers, AUTOPAY!

Jun. 23rd, 2022

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Verified Customer

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Emmanuel Addo Trenton, NJ

just was quick and helpful very easy to go through the process

2 years ago

Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

Jun. 23rd, 2022

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Verified Customer

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Thompson Mancos, CO

Courteous, helpful, answered questions, addressed concerns

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback!

Jun. 17th, 2022

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Verified Customer

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Cesar Katy, TX

Awesome service for what they do and hard work..

2 years ago

Reply from AUTOPAY

Perfect, thank you, Cesar! Customers are first! Thank you for sharing your feedback!

Jun. 17th, 2022

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Verified Customer

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Rudolf Bartolpome Temple City, CA

Easy to deal. Very good customer service. They are honest.

2 years ago

Reply from AUTOPAY

Very nice to hear this from our customer. Thank you for trusting AUTOPAY Rudolf.

Jun. 17th, 2022

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Verified Customer

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Jason Quintana Las Vegas, NV

This company disburse payment odd and don't allow you to self manage your account anytime you want to pay principal payment you have to call them in.

2 years ago

Reply from AUTOPAY

Good evening Jason,
We don't generally take monthly payments, but if you would like to have a more detailed conversation about this issue please reach out to us at save@autopay.com. We look forward to hearing from you and have a great day!

Jun. 16th, 2022

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Verified Customer

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Shirley A Johnson The Colony, TX

they made the process very understandable for me.

2 years ago

Reply from AUTOPAY

Hello Shirley! Thank you for your feedback! We appreciate your business!

Jun. 3rd, 2022

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Verified Customer

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Kristina Huntington, WV

Very easy to work with and communicative.

2 years ago

Reply from AUTOPAY

This is our goal Kristina. We greatly appreciate your business!

Jun. 3rd, 2022

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Verified Customer

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Kelly Mincey Melbourne, FL

Helped me refinance my car to a lower percentage

2 years ago

Reply from AUTOPAY

Fantastic Kelly! Thank you for sharing your experience with AUTOPAY!

Jun. 3rd, 2022

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Verified Customer

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Abraham

The rates are good. The person that helped me out was really informative.

2 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback!

May. 31st, 2022

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Verified Customer

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Danaisy

They were very helpful. It was a good experience overall.

2 years ago

Reply from AUTOPAY

Thanks for the positive feedback Danaisy! Cheers, AUTOPAY!

May. 31st, 2022

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Verified Customer

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Lorenzo

It was very hands on. Secure business.

2 years ago

Reply from AUTOPAY

Lorenzo, thank you for your feedback! We appreciate your business!

May. 31st, 2022

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Verified Customer

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Charles Miller Greenwood, IN

Very easy and loads of information when needing help

2 years ago

Reply from AUTOPAY

Perfect! Thank you Charles,! We appreciate you taking the time to share!

May. 31st, 2022

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Verified Customer

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Donald

They were very helpful and lowered my interest rate.

2 years ago

Reply from AUTOPAY

Great to hear we were able to help you save! Thank you for sharing your experience!

May. 25th, 2022

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Verified Customer

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Judith jaggie Poca, WV

They don't stop trying to help get you a loan

2 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY, Judith!

May. 12th, 2022

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Verified Customer

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Francisco Rivera West Covina, CA

Because it's Easier service and I recommend to my friends

2 years ago

Reply from AUTOPAY

Thanks for the recommendation, Francisco! If any of them end up refinancing, please let us know so we can send you a small reward.

May. 12th, 2022

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Verified Customer

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Jorge Fuentes

Great communication. Easy application process.

2 years ago Edited January 10, 2024

Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

May. 13th, 2022

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Verified Customer

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Pat Ottley Poway, CA

They explained things timely and a way I could understand

2 years ago

Reply from AUTOPAY

Thank you so much for the awesome review, Pat!

May. 12th, 2022

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Verified Customer

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jewell hubbard

Easy process keep you in the loop of what's going on

2 years ago Edited January 10, 2024

Reply from AUTOPAY

Our goal is always to make sure you're informed every step of the way, Jewell! Thank you for refinancing with AUTOPAY!

May. 12th, 2022

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Verified Customer

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Justin T Helmick Morgantown, WV

Took a little longer then expected but great customer experience

2 years ago

Reply from AUTOPAY

Thank you,! Customers are first! Thank you for sharing your feedback!

May. 13th, 2022

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Verified Customer

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Frances Somoza Tucson, AZ

Because my loan was funded and my current loan has not been paid out. It's been since 4/28.

2 years ago

Reply from AUTOPAY

We apologize, as this is not the experience we strive for here at AUTOPAY. We did reach out and left a message for you to give us a call so we can address any concerns you might have. Thank you.

May. 13th, 2022

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Verified Customer

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Nancy storti Tehachapi, CA

Horrible my bill went 24 thousand to 27 thousand at this rat I will never be able to pay the car off I wish to drop the gap ins and the Warranty

2 years ago

Reply from AUTOPAY

Hello Nancy. Thank you for sharing your feedback. We apologize, as this is not the experience we strive for here at AUTOPAY. We did reach out and left a message for you to call us back to address your concerns. Thank you.

May. 13th, 2022

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Verified Customer

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Rita Bartlett Altoona, IA

They are very easy to work with and dependable!!!!!!!!!!!

2 years ago

Reply from AUTOPAY

Thank you for sharing your great experience, Rita! We're glad we could help.

Mar. 26th, 2022

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Verified Customer

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Kasi K Svejkovsky San Manuel, AZ

Was Happy with the way they helped me out everyone i talked to was very nice.

2 years ago

Reply from AUTOPAY

This is great to hear, Kasi! Thank you so much for the review.

Mar. 26th, 2022

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Verified Customer

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Steve Novak Matteson, IL

Very easy to use and registration is also very easy

2 years ago

Reply from AUTOPAY

We try to make sure the process is easy as can be! Thanks for sharing your great experience.

Mar. 24th, 2022

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Verified Customer

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Erica Madera, CA

The woman that helped me was great. Super helpful!

2 years ago

Reply from AUTOPAY

We're so grateful to hear this, Erica! Thanks for the kind words.

Mar. 26th, 2022

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Verified Customer

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Paul Thomas Greenwood, SC

They went over and above to get me refinanced

2 years ago

Reply from AUTOPAY

This is great to hear, Paul. Thank you for your business!

Mar. 26th, 2022

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Verified Customer

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PAMELA WILDE Cicero, IL

Professional rep and great information provided

2 years ago

Reply from AUTOPAY

Thank you so much for your review, Pamels!

Mar. 26th, 2022

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Verified Customer

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Verdell Clark Decatur, GA

I don't like the fact they charge a service fee for payments off my debit card.

2 years ago

Reply from AUTOPAY

Hi Verdell, unless you're making a down payment on a loan, we normally don't process payments. Could you possibly be looking for another company's page? There are a few companies with a similar name to ours.

Of course, if you find that we charged you a service fee for any reason, we'd be happy to look into it! Just give us a call at 844-290-5731.

Mar. 24th, 2022

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Verified Customer

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Latoya Indianapolis, IN

If I knew they were going to raise the amount another $3000, I would not have refinanced

2 years ago

Reply from AUTOPAY

I'm sorry to hear that there was a surprise in your refinance! We always disclose the amount of the loan, so if this didn't happen, we would love to look into it. Do you mind giving our Customer Success team a call? 844-290-5731

Mar. 24th, 2022

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Verified Customer

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Nikole David Townville, SC

Kept me up to date on everything and saved me money

2 years ago

Reply from AUTOPAY

Thank you for the review, Nikole! We're always happy to help.

Mar. 26th, 2022

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Verified Customer

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William Cody Pueblo, CO

Confusing and not sure they are legit! I try to not go online and prefer to talk with a person.

2 years ago

Reply from AUTOPAY

We're for real, William! While we may not have a store front, we would love to speak to you in person. Just give us a call! 844-290-5731

Mar. 24th, 2022

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Verified Customer

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Nicole Coleman Indianapolis, IN

They made it easy to pay the login and pay the bill

2 years ago

Reply from AUTOPAY

Thanks for the excellent review, Nicole!

Mar. 26th, 2022

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Verified Customer

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Cindy Lemoine Eagle River, AK

The product was easy to use and convenient to pay

2 years ago

Reply from AUTOPAY

Thanks for the great review, Cindy!

Mar. 26th, 2022

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Verified Customer

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Dan Denver, CO

Super easy to deal with, Joseph was very helpful

2 years ago

Reply from AUTOPAY

I'm so glad to hear that! We will pass this along to Joseph.

Mar. 26th, 2022

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Verified Customer

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Reymundo Ovalle McAllen, TX

It was a great experience, very quick and easy process

2 years ago

Reply from AUTOPAY

I'm so glad we could help, Reymundo. Thank you for your business!

Mar. 26th, 2022

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Verified Customer

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Tiffany Hardy Lancaster, CA

Eric was great. He provided excellent customer service

2 years ago

Reply from AUTOPAY

Thanks for the wonderful review! I'm so glad we could help.

Mar. 26th, 2022

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Verified Customer

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Barbara Hidalgo Miami, FL

I got the refinancing and did not have good credit.

2 years ago

Reply from AUTOPAY

We can help people in all sorts of situations, Barbara! Thank you for the wonderful review.

Mar. 26th, 2022

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Verified Customer

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Irma Barron Dallas, TX

Excellent customer service the response back on your concerns was great

2 years ago

Reply from AUTOPAY

We're so glad to hear this, Irma! Thanks for the review.

Mar. 26th, 2022

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Verified Customer

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Fabian Baez West Palm Beach, FL

They were able to lower my monthly payments on my vehicle.

2 years ago

Reply from AUTOPAY

That's what we do best, Fabian! Thanks for the review.

Mar. 26th, 2022

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Verified Customer

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Larry Bennett Lexington, SC

They took care of everything, stress free.

2 years ago

Reply from AUTOPAY

Thank you for refinancing with AUTOPAY!

Mar. 26th, 2022