Name: AUTOPAY
Rating: 2.5

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Josh Mikels Winter Garden, FL

Avoid this company!! I have a credit scope over 800. My Credit Karma profile suggested them for auto refinance with rates at 3.5% based on my profile. I went through their process after reaching out to them, and only AFTER they had pulled my credit and approved me for a loan...they told me the rates were actually over 6%. They lie, and utilize false advertising as click bate. They misrepresent how they approach things. Now I'm left with a damaged credit score and no refinance. They should be ashamed. I am not an uninformed or inexperienced purchaser.

1 year ago

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J G Columbus, OH

Effortless process, quick turnaround and Andrew was amazing. He's personable and professional. His assistance made the process seamless.

1 year ago

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Levett Johnson Texas City, TX

Patrick was extremely helpful and very patient. He was a great help and made sure that I understood each step of the process.

1 year ago

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Katherine Leising McKinney, TX

Patrick was super helpful and patient with all of my questions and concerns! He helped me refinance my car easily and explained everything so well!

1 year ago

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Artemio Garland, TX

Very helpful staff and great at explaining the details of contracts. Answered any questions I had and never felt unsure about anything.

1 year ago

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Charity Green LA

Terrible to deal with. I refinanced my car almost 2 years ago, have sent title documents twice already and they still can’t get it right. I have now spent over $100 in notary fees and just sent the third set of paperwork. I have zero confidence it will be done correctly this time. I’m ready to refinance elsewhere just so I don’t have to deal with this incompetent company.

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Oct. 2nd, 2023

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Colleen LeCompte

I applied for refinancing and got a fast response back. Wasn’t difficult, they asked for my information and were helpful.

1 year ago

Reply from AUTOPAY

Thank you for the great feedback.

Oct. 2nd, 2023

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Megan Jackson Roberta, GA

We started the refinance process on 1/7. The company merged and we fell through the cracks. We were approved two different times. We even made it as far as signing documents & having them notarized. We mailed everything back in February. This morning, 3/30, we received an email stating that Autopay couldn’t help us. This is bad business. This process was terrible. I would not refer anyone to use Autopay if they are trying to get a vehicle refinanced in timely fashion. Thank you for wasting our time and pulling credit, not once but twice!

1 year ago

Reply from AUTOPAY

Hello Megan. Thank you for taking your time to leave this feedback. We are very sorry your experience was not acceptable. Please know that we understand that communication is key and we would like to know where we fell short here. Please give our escalations line a call at 844-290-5731 and someone would be more than happy to listen to what your experience was like and try to assist. Thank you again for your time.

Apr. 4th, 2023

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David Lee Stroud Oklahoma City, OK

Avoid this company. Do not bother with this bait-and-switch scheme. They promise much better interest rates and terms, but they do not deliver on their promises. This should be a Zero star review, at best. And, of course, they do not extend "specific invitations" for one-star or any other negative reviews, so please do not be misled by their overall review rating.

1 year ago

Reply from AUTOPAY

Hello David. We appreciate you sharing your experience with us. We do know how frustrating it can be to spend time on this only to learn we were unable to find a good fit for you. Unfortunately we do not have the ability to see why you might have been turned down as that is something that only the lender reviewing your information can see. We are very appreciative for you taking your time to leave this feedback and hopefully we can assist you in the future.

Apr. 4th, 2023

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Cindy Weeks Chicago, IL

I got a letter saying i was preapproved and would save $88 on my current loan. I called and asked questions. I was never told that they would have to find me a lender. I was never told I wasn't preapproved. 24 hours later they still don't have anyone who can finance me and they want me to give them more information. Very shady business Practice to send me a letter telling me I am preapproved and not to tell me otherwise when I called them and later emailed them with my questions and concerns. I am guessing many of the reviews on this site are just as fake as their preapproval letters.

1 year ago

Reply from AUTOPAY

Hello Cindy. Thank you for taking the time to leave this feedback. We are sorry your experience with us was not what you had hoped. I would like to encourage you to speak to someone on our escalations team as they would like to learn more. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Apr. 4th, 2023

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Ammar Alkass Hopkinton, MA

Be ware they hide huge fees by rolling it into monthly payment. In Jan 2022, They approved $24,515 auto loan at rate of 4.14% for 36 months for monthly payment of $835...that over $30,000 in monthly payment of which $4000 was hidden fees! They agent played nice until I questioned the monthly fee and stopped responding to emails or calls and closed my file with a standard Auto Pay letter that says thanks for the opportunity!

1 year ago

Reply from AUTOPAY

Hello Ammar! Our team is sorry to hear that you are not satisfied with your overall experience. We attempted to reach out to you but were unsuccessful. If you would like to discuss anything further, we would be happy to speak with you. Please feel free to give us a call at 844.276.3272!

Jan. 24th, 2023

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Nick Johnstone Draper, UT

Be very careful to read the final monthly payment amount! The marketing letter they sent me clearly said "Your New Payment = $391" and the actual monthly payment was $629. I have great credit and the new payment is saving me about $125 / mo but I was surprised they claim that my "Total Annual Savings of $4,378 to put away or spend on something you enjoy!" was so far off the actual (about $1,500 / yr). Plus, they missed my middle name on the original loan paperwork - so I had to completely redo it and notarize a 2nd application because the lender required it.

2 years ago

Reply from AUTOPAY

Hi Nick, I'm so sorry we couldn't match the estimate on your flyer. The flyers are based on very limited information and we can only know your actual savings once the lenders receive your completed application. I'm also very sorry to hear we had to redo some paperwork. If you'd like to discuss your experience more, or have any questions, please give our customer success team a call at 844-290-5731.

Mar. 17th, 2022

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Sami Greger

Matt provided great, personable, and timely service. He was available for any questions I had, and the texting communication was very convenient.

2 years ago

Reply from AUTOPAY

That's awesome to hear, Sami! Thank you for choosing AUTOPAY for your refinance. We'll also pass this along to Matt.

Feb. 15th, 2022

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Bianca Sanon Douglasville, GA

Very easy process. They got my interest rate lowered by 15%. They kept me informed every step of the way. Loved working with them.

2 years ago

Reply from AUTOPAY

Thanks for the great review, Bianca! Glad we could help.

Dec. 20th, 2021

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Cece Barnard Candler, NC

Blake R at Autopay helped us very quickly and easily get a refinance loan, lowering our interest rate and monthly payment! A wonderful experience!

3 years ago

Reply from AUTOPAY

Thanks for the review, Cece! I'm very glad we were able to save you some money by getting you into a better loan. Thanks again for choosing AUTOPAY!

Dec. 1st, 2021

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Wilman Chavez

Did everything they said were very informative

3 years ago Edited January 10, 2024

Reply from AUTOPAY

Wilman, thank you so much for the great review and for choosing AUTOPAY!

Dec. 1st, 2021

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Reginald Phillips Houston, TX

They worked very fast to refinance my vehicle. I still waiting on what the payment due date. I need how to make the payment.

3 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your experience with AUTOPAY!

Nov. 19th, 2021

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Kimberly Clarke Glen Burnie, MD

I liked that everything was done for me. A quick conversation and I sent and signed some documents and it was all done! Great experience 👍

3 years ago

Reply from AUTOPAY

Thanks for the positive feedback Kimberly! Cheers, AUTOPAY!

Nov. 19th, 2021

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Ricco Harris Grovetown, GA

Great customer Service. I was guided every step of the way. I was never uninformed. Just so helpful with dropping my APR and loan payments. Amazing !

3 years ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Nov. 19th, 2021

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Julia Alverez Winchester, CA

Very helpful. Didn’t have no problems with them, all my paper work got sent out pretty quick and refinanced my pretty fast.

3 years ago

Reply from AUTOPAY

Thanks for the positive feedback! Cheers, AUTOPAY!

Nov. 19th, 2021

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RANDY RODRIGUEZ

Just like all the other 1 stars. The ol bait and switch. Hard inquiry for zero help. Should have read reviews

3 months ago

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Darrell Mayberry IL

The service was quick and accurate, and Justin was very helpful

8 months ago

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Daniel Frias Richardson, TX

Great service Great Enjoy the process and great communication

8 months ago

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Verified Customer

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Steve Del Mar, CA

Helpful, informative without being pushy

2 years ago

Reply from AUTOPAY

Thank you Steve for the great review. So glad you were pleased.

Sep. 23rd, 2022

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Verified Customer

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Christina Baxter, TN

They are very friendly. Very easy to to work with.

2 years ago

Reply from AUTOPAY

Great to hear Christina. So glad when our customers are happy.

Sep. 23rd, 2022

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Verified Customer

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Stassey acosta Phoenix, AZ

Very kind and helpful throughout the whole process

2 years ago

Reply from AUTOPAY

Hello Stassey. We are here anytime you need us.

Sep. 23rd, 2022

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Verified Customer

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Lori Murray Hemet, CA

Bend over backwards to find you a good rate and financing

2 years ago

Reply from AUTOPAY

Awesome review Lori! Thank you.

Sep. 23rd, 2022

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Verified Customer

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Anthony M Imperato Williamstown, NJ

It was easy to apply and no hassle during application.

2 years ago

Reply from AUTOPAY

Thank you Anthony! That is what we like to hear.

Sep. 15th, 2022

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Verified Customer

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Janine Cappel Cary, NC

She took time to answer all my questions, veryKnowledgeable

2 years ago

Reply from AUTOPAY

Thanks Janine! We are always here to assist in any way.

Sep. 15th, 2022

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Verified Customer

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Krisha Sexton Riverside, CA

Very helpful and communication was superb

2 years ago

Reply from AUTOPAY

Awesome Krista! We love happy customers.

Sep. 15th, 2022

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Verified Customer

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Juan chavez Weatherford, TX

Excellent service overall very professional

2 years ago

Reply from AUTOPAY

Thank you Juan. Our customers are our #1 priority.

Sep. 15th, 2022

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Verified Customer

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Trudy Youngstown, OH

I love that I can get my products and pay later

2 years ago

Reply from AUTOPAY

Thank you Trudy for taking the time to leave feedback. We appreciate you.

Sep. 15th, 2022

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Verified Customer

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Kristen Cancino Greeley, CO

Very communicative, quick and made it easy for me!

2 years ago

Reply from AUTOPAY

So glad you were pleased Kristen. We are here to help anytime.

Sep. 15th, 2022

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Verified Customer

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Christel Gibson Chatsworth, GA

They did everything possible to help me.

2 years ago

Reply from AUTOPAY

Thank you for your review Christel, if we can help in the future we would love to help again!

Sep. 8th, 2022

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Verified Customer

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Francisco Martinez Altadena, CA

Great customer service and follow-through

2 years ago

Reply from AUTOPAY

Thank you for your review Francisco, we pride ourselves on our follow through!

Sep. 8th, 2022

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Verified Customer

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Kelly OCallaghan Meridian, ID

Very easy process and the staff are great

2 years ago

Reply from AUTOPAY

Thank you so much for your review Kelly! As a member of the staff we appreciate it!

Sep. 8th, 2022

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Verified Customer

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Lacee Romas Oran, MO

Very easy to work with, helpful, answered my questions

2 years ago

Reply from AUTOPAY

We greatly appreciate your review and are so happy we could assist!

Sep. 8th, 2022

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Verified Customer

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Felicia Lotts Sugar Land, TX

Very helpful everyone was good I would refer to a friend

2 years ago

Reply from AUTOPAY

That's is the best kind of referral and we would love it! Thank you so much Felicia!

Sep. 8th, 2022

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Verified Customer

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Teresa Dover Maysville, GA

Very nice guy and took care of everything!

2 years ago

Reply from AUTOPAY

Teresa we are so glad that we could be of assistance to you !

Sep. 8th, 2022

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Verified Customer

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Keona Smith Hammond, LA

Took care of my situation very good and in a timely manner

2 years ago

Reply from AUTOPAY

Thank you for the five star review Keona, we are so happy we could improve your situation!

Sep. 8th, 2022

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Verified Customer

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Blake Germaine Filer, ID

Great option, and happy I learned about your service through creditkarma

2 years ago

Reply from AUTOPAY

Thank you Blake! We are very glad we could help and that the process was simple!

Sep. 8th, 2022

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Verified Customer

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Kevin

It was good. They are responsive and caring.

2 years ago

Reply from AUTOPAY

Thank you for amazing review Kevin! We appreciate your support!

Sep. 7th, 2022

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Verified Customer

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Selena

I worked with Carrie and she was a good communicator, explained things well.

2 years ago

Reply from AUTOPAY

Hi Selena, thank you for the positive feedback! It means a lot to us!

Sep. 3rd, 2022

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Verified Customer

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Kim Zang Bowling Green, MO

Professional. Helped us with the refinance of our SUV.

2 years ago

Reply from AUTOPAY

Hi Kim. We love helping our customers with their refinancing. Thank you for the feedback.

Sep. 1st, 2022

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Verified Customer

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Sebastian

Communication with Autopay was great.

2 years ago

Reply from AUTOPAY

This is great to hear Sebastian! We appreciate you sharing.

Sep. 1st, 2022

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Verified Customer

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David

They stay in touch an have very good communication.

2 years ago

Reply from AUTOPAY

Thank you David. Good communication is key here at Autopay.

Sep. 1st, 2022

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Verified Customer

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Jacob

Every time I have a question they help out.

2 years ago

Reply from AUTOPAY

Thank you Jacob. Glad we could get you taken care of and your questions answered.

Sep. 1st, 2022

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Verified Customer

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Anonymous

My new rate is lower than what I had at first.

2 years ago

Reply from AUTOPAY

Hi! We are so happy that we got you a new lower rate, we hope you have a great day!

Aug. 30th, 2022

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Verified Customer

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Joshua

AutoPay is affordable, they have the best rates.

2 years ago

Reply from AUTOPAY

Hi Joshua, great to hear we were able to help you save! Thank you for sharing your experience!

Aug. 30th, 2022

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Verified Customer

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Richard

It came with a lot of perks and a lot of coverages.

2 years ago

Reply from AUTOPAY

Hello Richard. Thank you for sharing. Enjoy those perks!!

Aug. 31st, 2022