Name: AUTOPAY
Rating: 2.5

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Verified Customer

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Karen Paul Holmes, PA

The entire process was smooth. It's great that we did everything online.

3 years ago

Reply from AUTOPAY

Outstanding! Thank you for working with us and sharing Karen!

Sep. 24th, 2021

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Verified Customer

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Edward Zernick Barnesboro, PA

Very pleasant and responsive. Agents really know their stuff

3 years ago

Reply from AUTOPAY

Awesome! Thank you for sharing your feedback, Edward!

Sep. 24th, 2021

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Verified Customer

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Robert Lawndale, CA

Their service was, Fast, Easy, Friendly, Accommodating And hassel free.

3 years ago

Reply from AUTOPAY

We aim to Please! Fantastic to hear we met our goals! Thank you for sharing Robert!

Sep. 24th, 2021

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Verified Customer

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Lisa Alfred, ME

Process was super easy and Brady was a pleasure to work with.

3 years ago

Reply from AUTOPAY

Great! Thank you for sharing your experience, Lisa!

Sep. 24th, 2021

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Verified Customer

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Michelle Rahner

It was a pretty easy process and Logan was great to work with, but it did take a long time

3 years ago Edited September 14, 2021

Reply from AUTOPAY

Thank you for your feedback, Michelle! We appreciate hearing both where we need to work on and what we did right! Thank you for working with AUTOPAY!

Oct. 1st, 2021

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Verified Customer

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NICHOLAS Foster

Great service good customer service quick and timely response to my question

3 years ago Edited September 14, 2021

Reply from AUTOPAY

Great to hear Nicholas! Thank you for sharing your experience with us!

Sep. 24th, 2021

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Verified Customer

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Branislav Ilic Cedar Lake, IN

Travis is a get worker! Everything has been great and I’m very satisfied

3 years ago

Reply from AUTOPAY

Perfect! Thank you for sharing your feedback Branislav!

Aug. 10th, 2021

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Verified Customer

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Erica Hershberger Buckeye, AZ

Great customer service. Quick responsiveness to emails, calls and texts

3 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback Erica!

Aug. 10th, 2021

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Verified Customer

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Erik Ciccarello Newington, CT

Communication was poor to start, but improved. Also process took much longer than agent said it would.

3 years ago

Reply from AUTOPAY

Erik, Thank you for letting us know about this. Your feedback helps us do better. The process can take some time, however, we apologize for the delays you experienced. Sadly, we can’t fix the past, we will work to improve in this regard.

Oct. 20th, 2021

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Verified Customer

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Theodore Hosler Mount Gilead, OH

Easy Fast and Professional. Customer service was top notch!!!

3 years ago

Reply from AUTOPAY

Outstanding Theodore! Thank you for sharing your experience!

Sep. 23rd, 2021

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Verified Customer

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Jesse Parker Norfolk, VA

Very polite and easy to work with. Always informs when payments are due.

3 years ago

Reply from AUTOPAY

Thank you for sharing your experience, Jesse!

Sep. 23rd, 2021

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Verified Customer

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Randy l Hash Lemon Springs, NC

Was there anytime i had a question and always answered it in a timely manner

3 years ago

Reply from AUTOPAY

Fantastic Randy! Thank you for sharing your feedback and working with AUTOPAY!

Aug. 10th, 2021

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Verified Customer

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Susie Watson Scottsdale, AZ

Garret has been super helpful throughout the entire refinance process.

3 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing Susie!

Aug. 10th, 2021

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Verified Customer

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Joe Volanti Colorado Springs, CO

Excellent communication, fair options and they handled all the hard work.

3 years ago

Reply from AUTOPAY

Outstanding! Thank you for your feedback and for working with us, Joe!

Aug. 10th, 2021

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Verified Customer

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Julio Oakville, CT

They were very knowledgeable and help me through the process

3 years ago

Reply from AUTOPAY

Fantastic Julio! Thank you for sharing your feedback with us!

Aug. 10th, 2021

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Verified Customer

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Stephen F Richey Palm Bay, FL

Big help easy app. Great associates. Got much better interest rate.

3 years ago

Reply from AUTOPAY

Hi Stephen! We are happy we were able to assist you and you are happy with your new interest rate. Thank you!

Jul. 30th, 2021

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Verified Customer

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Kimberly Girard Littleton, NH

Very professional and informative keep me updated the whole process

3 years ago

Reply from AUTOPAY

Hi Kimberly, we are so glad to hear your experience with AUTOPAY was such a good one. Thank you!

Jul. 30th, 2021

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Verified Customer

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W Kelley Smithville, MO

When I declined the warranty add on communication went completely away. Left message via text and voice no response

3 years ago

Reply from AUTOPAY

Thank you for sharing your experience. We apologize, as this is not the experience we strive for here at AUTOPAY. If you wish, we would be more than happy to address your questions or concerns. Please call us at 844-290-5731 when you are ready.

Aug. 5th, 2021

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Verified Customer

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RICH MARCILLE Scottsburg, IN

They were awesome and easy to deal with. I would use them again any day.

3 years ago

Reply from AUTOPAY

Hi Rich! We are so glad you had an awesome and easy experience, thank you for your feedback!

Jul. 30th, 2021

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Verified Customer

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Kenisha Smith Camden, NJ

Because I'm actually paying 4,000 more on my auto loan so no I didn't save money I just put my self in a longer contract

3 years ago

Reply from AUTOPAY

Hello Kenisha, thank you for sharing your experience. We would like to apologize and speak with you about this to look into addressing your questions or concerns about the financial details of your auto loan. If you are interested, please call our escalations team at 844-290-5731 and we would be happy to help you.

Aug. 4th, 2021

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Verified Customer

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Clarence majette Franklin Park, NJ

Good service nice people fast efficient always there when I needed them

3 years ago

Reply from AUTOPAY

Outstanding! Thank you, Clarence.

Jul. 15th, 2021

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Verified Customer

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Raphea Porter Ooltewah, TN

Excellent customer service. Quick replies from reps. And fast service.

3 years ago

Reply from AUTOPAY

Thank you Raphea! We appreciate working with you!

Jul. 15th, 2021

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Verified Customer

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Jean Almodovar Tucson, AZ

Is a fast, easy process that help me save hundreds of dollars a year.

3 years ago

Reply from AUTOPAY

Hello Jean, we are happy to hear that we were able to assist you so well! Thank you for your kind feedback about you experience with us.

Jul. 16th, 2021

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Verified Customer

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Jeremy Berg Thompson, IA

Good communication and was able to get my car loan refinance completed

3 years ago

Reply from AUTOPAY

Hi Jeremy, we are glad we were able to assist you in your refinancing process, thank you!

Jul. 16th, 2021

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Verified Customer

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Joas Thermidor Fort Lauderdale, FL

Professional and knowledgeable staff, guided me correctly on refinancing my car

3 years ago

Reply from AUTOPAY

Hello Joas, thank you so much for that feedback!

Jul. 16th, 2021

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Verified Customer

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KayLee Baker Fort Worth, TX

They weee very helpful and allowed me to set up auto pay on a different day

3 years ago

Reply from AUTOPAY

Hi KayLee, we're glad to hear you had such a helpful experience with us. Thank you so much for your feedback!

Jul. 16th, 2021

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Verified Customer

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Marcus Myers Eureka, CA

I had a good experience with their sales representative he got things done

3 years ago

Reply from AUTOPAY

Hi Marcus! We are happy to hear you had a great experience with your representative. Thank you so much for choosing AUTOPAY!

Jul. 16th, 2021

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Verified Customer

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Necole Grant Canton, MS

Autopay is so awesome they kept the word, assisted and accommodated me

3 years ago

Reply from AUTOPAY

Outstanding! Thank you for your Feedback Necole!

Jul. 15th, 2021

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Verified Customer

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Pedro Houston, TX

Help me lower my payment and my interest rate. Also good customer service.

3 years ago

Reply from AUTOPAY

Fantastic! Thank you for choosing AUTOPAY, Pedro!

Jul. 15th, 2021

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Verified Customer

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Shelly Kulich Blacklick, OH

They were fantastic at finding us a lender that cut our interest rate in half!

3 years ago

Reply from AUTOPAY

Ourstading! Thank you, Shelly! We are happy to help!

Jul. 15th, 2021

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Verified Customer

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Annert Rivera Columbus, GA

Great customer service. Jordan keep me informed through out the process.

3 years ago

Reply from AUTOPAY

Fantastic! Thank you for your feedback Annert!

Jul. 17th, 2021

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Verified Customer

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Christina Fenton, MO

Everything was easy and fast! I was very surprised at how simple they made it

3 years ago

Reply from AUTOPAY

Fantastic Christina! Thank you for choosing AUTOPAY!

Jul. 17th, 2021

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Verified Customer

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Chuck R. Bedford, PA

Your team member always returned text or phone calls immediately.

3 years ago

Reply from AUTOPAY

Perfect Chuck! Thank you for your feedback!

Jul. 17th, 2021

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Verified Customer

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Daniel Lombardozzi Clayton, NC

Dealing with bill made the process easy. I received everything they told me.

3 years ago

Reply from AUTOPAY

Fantastic! Thank you for choosing AUTOPAY Daniel!

Jul. 17th, 2021

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Verified Customer

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Keith Stella Pinehurst, NC

The refinance went great but I wish they would have informed me of the whole process timeline.

3 years ago

Reply from AUTOPAY

Hello Keith, Thank you for sharing your feedback! We do apologize for any misunderstanding. Unfortunately, the timeline can vary greatly from loan to loan. We apologize for any delays and will work to make this more transparent. If you would like to discuss this, you can reach us at 844-290-5731.

Aug. 6th, 2021

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Verified Customer

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Anandhu Sanilkumar Portland, OR

Great customer support. Keith walked me through the whole application process.

3 years ago

Reply from AUTOPAY

Way to go Keith! Thank you for your feedback Anandhu! Thank you for working with us!

Jul. 8th, 2021

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Verified Customer

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Carol Steeley Sebring, FL

Very easy to deal with, explained everything I had a question about.

3 years ago

Reply from AUTOPAY

Fantastic! Thank you for your feedback Carol!

Jul. 8th, 2021

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Verified Customer

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M Gene Woolard Kinston, NC

Not accepting common insurance documents known industry wide made processing of this loan slow and irritating.

3 years ago

Reply from AUTOPAY

Hello Melvin, We apologize for any delays you experienced with your loan process and any difficulties experienced during the documentation process. We at AUTOPAY strive to make our experience with our customers expedient and pleasant. We would be happy to address any further questions or concerns you may have if you wish to call us at 844-290-5731.

Aug. 6th, 2021

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Verified Customer

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Rich Collins Anaheim, CA

Great experience and customer service! Very easy process fron beginning to end.

3 years ago

Reply from AUTOPAY

Thank you for your Feedback Rich! We are delighted to help you!

Jul. 8th, 2021

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Verified Customer

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Steven J Bay Collinsville, IL

Fast, personal service was the best aspect of my Autopay experience

3 years ago

Reply from AUTOPAY

Great feedback Thank you! Thank you for working with us Steven!

Jul. 8th, 2021

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Verified Customer

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Tammy Najam Sioux Falls, SD

They made the whole process of refinancing my car quick and easy

3 years ago

Reply from AUTOPAY

Outstanding! Thank you for your feedback Tammy!

Jul. 8th, 2021

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Verified Customer

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Morris Wood Eden, NC

They handled my refinance with a lower payment and lower interest

3 years ago

Reply from AUTOPAY

Great news Morris! Thank you for your feedback! We are happy to help!

Jul. 8th, 2021

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Verified Customer

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Tracy Omaha, NE

Agent was super helpful in explaining how things work and would start

3 years ago

Reply from AUTOPAY

Fantastic! Thank you for the feedback, Tracy!

Jul. 16th, 2021

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Verified Customer

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Patrick Aikin Shady Side, MD

Easygoing nice people to deal with and everything has we t smooth

3 years ago

Reply from AUTOPAY

Fantastic Patrick! Thank you for sharing your feedback!

Jul. 16th, 2021

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Verified Customer

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Ron Hill New Haven, MI

The communication was Great and I received a warranty as well.

3 years ago

Reply from AUTOPAY

Outstanding! Thank you for working with us Ron!

Jul. 17th, 2021

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Verified Customer

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JULIE ANNE SORENSEN Riverside, CA

Took too long to get the loan. I had to overpay the original lender and now I am due money back which I am still waiting for.......

3 years ago

Reply from AUTOPAY

Hello Julie, Thank you for sharing your experience, We apologize for any delays and would love to assist you to resolve this. If you wish, you may call us at 844-209-5731 when you are ready.

Aug. 6th, 2021

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Verified Customer

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james r kirkwood Lombard, IL

well,all i say is so far so good. they have not finished with me yet.

3 years ago

Reply from AUTOPAY

Thank you, James! We look forward to finishing the process with you!

Jul. 16th, 2021

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Verified Customer

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Jean-Marcel Commerce City, CO

The prpcess is was very slow. Unnecessary documents request and latency communication.

3 years ago

Reply from AUTOPAY

Jean-Marcel, we are terribly sorry to hear this, we apologize for the inconvenience you experienced. We would love to address any concerns you may have if you would like to give any further details please call us at 844-290-5731

Aug. 4th, 2021

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Verified Customer

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Jeanette M Miller Seattle, WA

Very easy process. Appreciated Zach and him texting me details. Made it easy.

3 years ago

Reply from AUTOPAY

Thank you! This is great to hear, Jeanette! Thank you for choosing AUTOPAY!

Jul. 16th, 2021

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Verified Customer

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Jennifer Brands Iowa City, IA

Super thorough service. Fast and timely. My experience went very smoothly

3 years ago

Reply from AUTOPAY

Thank you for sharing Jennifer! We appreciate hearing such great feedback!

Jul. 16th, 2021