Name: AUTOPAY
Rating: 1.2

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Verified Customer

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Gary W Starr Vancouver, WA

Because of such personalized service, Emani was awesome to work with .

5 years ago

Reply from AUTOPAY

Gary, thank you for your business! Cheers AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Shamra Norman, OK

They have been very helpful and detailed with everything I had questions on.

5 years ago

Reply from AUTOPAY

Thank you Shamra for choosing AUTOPAY! We appreciate your business!

Jun. 2nd, 2021

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Verified Customer

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Kathy Ireland Kent, WA

All of my concerns and questions were answered in a timely manner.

5 years ago

Reply from AUTOPAY

Thank you Kathyfor choosing AUTOPAY! We appreciate your business!

Jun. 2nd, 2021

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Verified Customer

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Eduardo Attleboro, MA

My payments are on time and are easy to make paying off us shorten by months

5 years ago

Reply from AUTOPAY

Thank you for the feedback Eduardo!

Jun. 2nd, 2021

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Verified Customer

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Donna Weaver Chandler, AZ

Everyone was very helpful , patient with me and the process was fast.

5 years ago

Reply from AUTOPAY

Donna, thank you for choosing AUTOPAY! We appreciate your business!

Jun. 2nd, 2021

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Verified Customer

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Tina Sayatovich Heath, OH

The staff was helpful from start to finish. Made it as simple as possible.

5 years ago

Reply from AUTOPAY

This is great to hear, thank you Tina for choosing AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Kayla Rancho Cordova, CA

Great experience, helpful, knowledgeable, friendly staff with great service

5 years ago

Reply from AUTOPAY

Kayla, this is great to hear! Thank you for choosing AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Marty Apache Junction, AZ

The best customer service, on all steps taken and how easy each step is

5 years ago

Reply from AUTOPAY

Outstanding! Thank you Marty!

Jun. 2nd, 2021

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Verified Customer

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Bret Speer Franklin, NJ

Agent I worked with was great. She was thorough and explained everything

5 years ago

Reply from AUTOPAY

Bret, thank you for choosing AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Philip Fort Bragg, CA

Anthony was very helpful and stayed in contact through the whole process

5 years ago

Reply from AUTOPAY

This is great feedback, Thank you Philip!

Jun. 2nd, 2021

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Juan Rojas

Worse experience ever . Bad customer service , they never return calls and because I did escalated looking for answers, they called me back and offered me lower my payment $90 dollars extending my loan for 4 more years and increasing my interest . Because I said that is not what Im looking for , they hung up on me . Stay Away from this 3rd party company , Ill extend my reviews to Experian who is the one who recommend this company . The representative in question is called Christian C . Stay away folks

1 year ago

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Brian Camp

Horrible. They show you great pre approvals then run hard inquiries on your credit and then cancel the application and tell you they want $19,000 as a down payment and to fill out another application if you would like to proceed. This was just to do a refinance on a vehicle. I was told to beware of the bait and switch with this place but I didn’t listen and learned the hard way. Deserves 0 stars. Bad way to do business.

1 year ago

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Ann Marie Realmonte

So disheartened that a hard pull on credit report is used before u even get an estimate! Other companies such as Capitol One, do a soft pull, give u an estimate, when u agree they tell you they will do a hard pull. It is automatically in the agreement that u check yes, my fault for not reading it correctly however, buyer be aware, your credit score will drop automatically from this hard pull!

1 year ago

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Jerome Gentry

This place sucks. Don’t even deal with them. There are all the better options out there. If you’re research it I was directed to Karen W so if you hear that name do not believe what she has to say because she will lie to you and make you think everything is positive and then they’ll run your credit. I don’t pay sex. They really do and they make offers and then they don’t keep them.

1 year ago

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Ophelia owens

Running ads at credit karma showing 4% depend on credit which is applicable to since I have a excellent credit. I went through the process.. never heard from them so I call it tooks us 2weeks to finalize and found out that the rate is 7%. My current rate is at 7%. It is a waste of time with this refinancing company and knock down point on my credit report Advertising something that they are not meeting expectation from their customers.

1 year ago

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Andrew Newton

BEWARE! Bait and switch scam artists. Saw an advertised offer for 5% for 36 months refinance deal on credit Karma so decided to apply. After submitting all my personal information to this company they offered me 7% for 78 months! Such a dishonest scam to at the very least steal my info, the worst prey upon suckers. This type of company is what's wrong with the world. For shame you guys. For shame.

1 year ago

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Patrick McLorn

***STAY AWAY** I have a 780 credit score. They offered a 4.98% for my auto refinance. So I clicked accept offer on credit karma. I have done this before with carabu and other banks with credit karma and the rate that they give you is the rate you get. But no, not with AUTOPAY, they then pulled my credit next day witch was still 780 across all 3 credit places and they gave me a quote of.... 8.98%. They are proud to lie to you. It's not even a bank its a broker.

1 year ago

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Joe Marich

Had a terrible experience with this company. They offered me 4.8% interest then when I inquired they offer 7.5%. Not even close to what they offered to real me in on. Then they ran my credit a hard inquiry with out my permission I highly doubt not recommend using this company and to top off the experience the guy Kevin their representative was very rude from the jump. He was Very stand offish had to ask for a manager who said he would be off my profile but they didn’t even do that do not use these people or company

1 year ago

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Muneer Ahmed

If possible I gave them zero star. In other words it's scam, be careful, in case you received a letter that mentioned some low interest & less payments, that is fake. Don't even apply or fill application. .they will pull your credit they will mess up with you credit score & then will gave you a run down that we have so many lenders and we'll check more options for you. Fake & Scam.....

1 year ago

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Tracy Mayes

This company checked my credit without my permission thru Credit Karma. When I contacted them about this bogus and illegal credit check they said call police if you feel your identity has been stolen. I asked for a copy of the application I filled out and signed and ofcourse they can't provide it because I never filled out a application or signed any paper work with this company.

1 year ago

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chase merrihew

They are a terrible company they send you a contract and have you sign it then have you do all the leg work and pester you for weeks and don’t get the job done I spent weeks and at the end of it my bank account got hacked I had money stolen and I did not get my car refinanced they are the worst refinance company I have ever dealt with a refinance company is supposed to help you secure a loan and get you in it with minimal effort needed on your end I could have gone to a bank and done it all myself with less effort than this I highly advise you stay away from them entirely

1 year ago

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Karen

My girl Jackie, thank you for your patience with this process, you explained everything were I was able to understand. Thanks again. K H.

1 year ago

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Vet Li

SCAM! I applied for a car refinance with this company after seeing it recommended on Credit Karma. Despite having an excellent credit score of 800 and no credit card debt, my application was not approved. I found it surprising, especially since I had no trouble securing a refinance through my local bank. Unfortunately, this experience felt misleading and unproductive.

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to explain the inquiry process. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Sep. 20th, 2024

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Laurence Holt d'Bourbon-Gaston

I was very pleased at the professionalism and ease of the entire process. I will recommend others to you for your services.

1 year ago

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Ray1967

I was sent a prequalified offer for a car refinance, from how the the read I was good to go, I just needed to fill out the information, had how much I would save and everything, I filled out the application online, went back on and saw it was canceled, called them and was told they couldn’t get a lender, from how the letter read that was already done, the whole thing was totally misleading and I got a ding on my credit report for nothing, beware of letters from this company saying your prequalified, very good chance your not.

1 year ago

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Nathan Allen

Excellent phenomenal customer service and communication quick and effortless much appreciated incredibly professional very satisfied

1 year ago

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Victoria

They told me I was approved to have my vehicle refinanced. The woman who was dealing with my application kept giving me the run around. She told me she would call to go over the terms. She never called. I called several times and all I got was voice mail. Nobody would help me because this lady was working my application. This place is a joke. Don't waste your time and try a reputable bank or just try to pay off your vehicle sooner. I would not recommend these people to anyone.

1 year ago

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Mark

What a terrible experience! Submitted the application for a car loan – with in 30 seconds calls/texts from 3rd parties start calling to offer loans. 5 days after the application I get the most salesy call offering me 8.75% for 84 months. “Well you are not going to get an approval better than that” – What! I already have been approved for 5.75%, you all advertised 4.99% - Oh that isn’t available. A day later I get a denial letter. What a joke! This place is a scam!

2 years ago

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TheFi5thElement

So I received a Pre-Approved Estimate Refinance Rate of 4.94% for 48 Months on my current Car Loan via Credit Karma. My credit score is over 800 and I make more than 6 figures with good work and credit history. After they did a Hard Pull on my Credit (which then lowers your credit score), I was told that I didn't qualify and that the 4.94% for 48 months was simply "JUST" an Pre-Approval Estimate. A total waste of time and an unnessary negative hit towards my Credit Score.

2 years ago

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Creep Time

Terrible company to do business with. After beign "pre-approved" I received a "application canceled" email with a request for a down payment. Why would i want to do that? At the end, after following all the steps and having my credit stepped on by multiple random companies, I'm not enjoying what was promised regales of having good Credit and beign a great candidate. Stay away if you like your credit.

2 years ago

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Lauren Roberts

This place is a scam, they love bait and switching through Credit Karma. I was offered a lower rate (my current is 7.95%) over 48 months. After doing a hard pull on my credit and amassing some of my personal information I was offered a 7.99% loan over 72 months? To pay this loan off at the same rate of my current I would have INCREASED my monthly payment. Do not use this service.

2 years ago

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Mayra Roman

Melvin was a kind and completely transparent person, he guided and supported us so that we could get the best benefit! Thank you 100% recommended.

2 years ago

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stephen henry

I've been dealing with this company for 3 weeks so far. They transferred my loan specialist. I can't get a response from anyone. My loan person sent a text saying I don't know why you aren't getting any responses in a text. That was on Monday he said your welcome package will be there in a week. Then back to no answers a week later. I've had on time payments for 7.5 yrs that has been ruined because they couldn't get the paperwork done in time. I am not a very happy person with this transfer

2 years ago

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Xi

Honestly the deal they gave me was not that good but whatever the issue is the person doing my paperwork tiffany is impatient and has such a nasty attitude closed my case because I couldn't answer the phone while at work she doesn't need to be working in this line of work. Barley even answers the questions I have. I wish I was assigned to someone else for help.

2 years ago

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Emilia Toronto, ON

Very quick and easier at getting my loan approved. The paperwork was easy and fast I highly recommend using them for your loan

2 years ago

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Joey Jr.

My Loan specialist Jody really helped me alot! going through the process with my car refiance with this company was very easy!

2 years ago

Reply from AUTOPAY

Thanks for leaving this feedback. We love happy customers.

Jan. 24th, 2024

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Josh Scribner

Mailer from Autopay promised me a 5.1% refinance rate, down from 6.49%. Went through entire application process, hard credit pull, everything looked good. Received a call from a rep who told me I had excellent credit, but 5.1% wasn't available in my area. Best he could do was 6.25% on a shorter-term loan that would dramatically increased my monthly payments.

2 years ago

Reply from AUTOPAY

Thank you for the opportunity to address this complaint. We strive to provide our customers with the best experience possible and are disappointed to hear that they may not have received such an experience from us. We would welcome the opportunity to speak you regarding this matter. Please consider contacting us by calling our escalations line at 1-844-290-5731.

Jan. 19th, 2024

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Knash

I received the approval letter from ap autopay to refinance my current loan after a week I called them why they cancel my loan they said we don't have any idea you provided everything we need. But we don't see any reason so I will say if your credit score is lower than 700 don't try this company and lose some points they are looking for a fat fish.

2 years ago Edited January 3, 2024

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Jan. 3rd, 2024

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Hany Habib Los Angeles, CA

Smooth transaction, and quick From the first call to the end of the process Everything was done properly Two thumbs up 👍👍

2 years ago

Reply from AUTOPAY

Awesome 5-star review. Thank you

Jan. 3rd, 2024

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abdullah ibrahim

Deliah was a pleasure to work with, can’t wait to call her again once interest rates lower and my credit gets better to re finance again.

2 years ago

Reply from AUTOPAY

We love happy customers. Thank you for the 5-stars.

Jan. 3rd, 2024

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Traci O'Connor-Larson Ballwin, MO

If I could give a zero score, I would. I applied with my child as a cosigner. I have excellent credit (770) and was denied. They did a 5 hard checks on my credit. My child is a grad student with limited credit. (They did hard checks on my childs account as well.) They have no ability to tell me why I was denied. The only person that I could talk to could only tell me we would be getting a letter in the mail.

2 years ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Dec. 19th, 2023

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Richard Boyle II Mooresville, NC

The low rate they provide is not worth the hassle and incompetence of their customer service department. They double charged me for a month, returned that, then sent me a letter indicating i was late on two months worth of payments and charged me a late fee of 30 dollars, all while my bank showed the withdrawls. Trying to get a straight answer out of them is impossible. Their people could careless. I would give negative stars if possible. Run away, do not use this company.

2 years ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Dec. 19th, 2023

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Anthony Fragoso Houston, TX

Justin G was my agent, and he made the process extremely easy. Always knowledgeable and kept me in the loop from start to finish.

2 years ago

Reply from AUTOPAY

Awesome 5-star review. Thank you for taking the time to share your experience.

Dec. 19th, 2023

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Hytham Gaballa Glen Burnie, MD

Very bad customer service, very rood and even the customer service agent threatening and don't want to leason what information the customer want . And when ask for supervisor he hangout the call. Now for sure I'll not put any investment with this company. Stay far from this company. the customer service agent refuse to give me his name cause he know he is rood and harassment the customer who want reach to the company.

2 years ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Dec. 19th, 2023

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Nour Sobki Rockville, MD

Jackie was beyond amazing! She was super helpful throughout my refinancing process and was always there to answer any questions!

2 years ago

Reply from AUTOPAY

Awesome review! We will share this with Jackie.

Nov. 16th, 2023

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William Port Charlotte, FL

Everything was really clear and understanding, from the beginning of the conversation. Jody B was very helpful. Thank you again.

2 years ago

Reply from AUTOPAY

We believe communication is very important. Thank you for the 5-stars.

Nov. 16th, 2023

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Michaela Hernandez Atlanta, GA

Jody was very helpful and understanding while I had to play phone tag because I am very busy during the day. She was patient and I appreciate that

2 years ago

Reply from AUTOPAY

Thanks for leaving this great review. We appreciate you.

Nov. 16th, 2023

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Roberto Ll Lehigh Acres, FL

Hello my name is Bob and they lie to me. They asked me for my social and run my credit . They said online starting 2.99 interest rate no way my credit score is 824 and they offer me 8.69 . That's not fair 😞. I would not recommend this company to anyone because they run your credit and hurt your credit with lies . This 2.99 interest rate is a trap guys please don't let them to destroy your credit and personal information with lies. Lies. Lies lies

2 years ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Nov. 16th, 2023

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Keilon Crowley

Great company to work with! They worked around my schedule to get the best rates and money back in my pocket! I definitely recommend them.

2 years ago

Reply from AUTOPAY

We love helping customers save money. Glad we could help.

Nov. 30th, 2023

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Tanya Dillard Dallas, TX

Megan was awesome..she guided me through the process and I got the funding in all a weeks time..I would recommend AutoPay.

2 years ago

Reply from AUTOPAY

Stellar 5-star review. Thanks for taking the time to leave feedback.

Oct. 2nd, 2023