Name: AUTOPAY
Rating: 2.5

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Verified Customer

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Carlos Torres El Paso, TX

Very professional people and helpful throughout the end of your approval !

3 years ago

Reply from AUTOPAY

Thank you for your review! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

star star star star star

Michael Edmondson Dayton, OH

Very good people and I was very impressed with the way he took care of me

3 years ago

Reply from AUTOPAY

Michael, , Thank you for choosing AUTOPAY for your refinance needs!

Jun. 15th, 2021

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Verified Customer

star star star star star

Alex Saulus Camas, WA

Easy to work with and provided frequent updates throughout the process.

3 years ago

Reply from AUTOPAY

Alex, thank you for your response! Cheers!

Jun. 15th, 2021

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Verified Customer

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Gina Allende Milwaukee, WI

It was very easy process, the people were very helpful and knowledgeable

3 years ago

Reply from AUTOPAY

Gina, thank you for your response! Cheers!

Jun. 15th, 2021

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Verified Customer

star star star star star

Keith E Uglow Grandy, NC

Very professional with a smooth transaction start to finish!

3 years ago

Reply from AUTOPAY

Keith, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

star star star star star

Jacquelyn Morris Holbrook, MA

I couldn't believe how easy it was They did all the work highly recommend

3 years ago

Reply from AUTOPAY

Jacquelyn, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Jose ochoa Los Angeles, CA

I required to signed documents 3 times and required to contact my current lender for an extension

3 years ago

Reply from AUTOPAY

Jose, Thank you for your review and for choosing AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Stephen Eldred Greenville, OH

Found me a rate almost half the interest rate then what I was paying

3 years ago

Reply from AUTOPAY

Great to hear, thank you Stephen!

Jun. 8th, 2021

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Verified Customer

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Natalee Nachtwey Kohler, WI

They communicated great and worked fast to refinance my car.

3 years ago

Reply from AUTOPAY

Natalee, thank you for leaving feedback for us! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Magieline M Phillips Sunnyvale, CA

Because auto pay they are awesome and very helpfull and Specially Jordan.

3 years ago

Reply from AUTOPAY

Thank you Magieline for you review! Cheers AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Kyle Mick Hinesville, GA

They were quick and easy. My interest rate was lower than predicted.

3 years ago

Reply from AUTOPAY

Outstanding! Thank you Kyle!

Jun. 8th, 2021

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Verified Customer

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Kelly Moravec Sandown, NH

I am having an absolutely awful time trying to get ahold of anyone. I can't get information and everything is completely confusing and taking forever.

3 years ago

Reply from AUTOPAY

Kelly, Please reach directly out to our escalations team. They are here to assist customers with issues during and after the refinance process. You can reach them at - 8442905731 Cheers, AUTOPAY

Jun. 8th, 2021

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Verified Customer

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Jody Groover Greenville, NC

It was so easy. They were so helpful. Made the transfer so quick and easy.

3 years ago

Reply from AUTOPAY

Jody, Thank you for your review!

Jun. 8th, 2021

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Verified Customer

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Jessica Hannibal, MO

Matt was an angel and so patient with us throughout the entire process.

3 years ago

Reply from AUTOPAY

Great Feedback! We will let Matt and his Leadership know about your experience! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Elisha Lees Summit, MO

Communication was consistent and everything was completed quickly.

3 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY Elisha!

Jun. 8th, 2021

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Verified Customer

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Delynn Mahon Safford, AZ

great customer service. It was fast and easy and I enjoyed the process

3 years ago

Reply from AUTOPAY

Thank you for your business, Delynn!

Jun. 8th, 2021

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Verified Customer

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Charlene Chappell Frederica, DE

Always room for improvment however Dane was excellent in his handling of my requests with the loan.

3 years ago

Reply from AUTOPAY

We agree! Thank you for choosing AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Gary W Starr Vancouver, WA

Because of such personalized service, Emani was awesome to work with .

3 years ago

Reply from AUTOPAY

Gary, thank you for your business! Cheers AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Shamra Norman, OK

They have been very helpful and detailed with everything I had questions on.

3 years ago

Reply from AUTOPAY

Thank you Shamra for choosing AUTOPAY! We appreciate your business!

Jun. 2nd, 2021

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Verified Customer

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Kathy Ireland Kent, WA

All of my concerns and questions were answered in a timely manner.

3 years ago

Reply from AUTOPAY

Thank you Kathyfor choosing AUTOPAY! We appreciate your business!

Jun. 2nd, 2021

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Verified Customer

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Eduardo Attleboro, MA

My payments are on time and are easy to make paying off us shorten by months

3 years ago

Reply from AUTOPAY

Thank you for the feedback Eduardo!

Jun. 2nd, 2021

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Verified Customer

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Donna Weaver Chandler, AZ

Everyone was very helpful , patient with me and the process was fast.

3 years ago

Reply from AUTOPAY

Donna, thank you for choosing AUTOPAY! We appreciate your business!

Jun. 2nd, 2021

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Verified Customer

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Tina Sayatovich Heath, OH

The staff was helpful from start to finish. Made it as simple as possible.

3 years ago

Reply from AUTOPAY

This is great to hear, thank you Tina for choosing AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Kayla Rancho Cordova, CA

Great experience, helpful, knowledgeable, friendly staff with great service

3 years ago

Reply from AUTOPAY

Kayla, this is great to hear! Thank you for choosing AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Marty Apache Junction, AZ

The best customer service, on all steps taken and how easy each step is

3 years ago

Reply from AUTOPAY

Outstanding! Thank you Marty!

Jun. 2nd, 2021

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Verified Customer

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Bret Speer Franklin, NJ

Agent I worked with was great. She was thorough and explained everything

3 years ago

Reply from AUTOPAY

Bret, thank you for choosing AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Philip Fort Bragg, CA

Anthony was very helpful and stayed in contact through the whole process

3 years ago

Reply from AUTOPAY

This is great feedback, Thank you Philip!

Jun. 2nd, 2021

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J's channel Crested Butte, CO

Total scam. Submitted all of my documentation, w2's, proof of insurance, drivers licenses, all of it!! Sat for 3 days before I had to call them and they decided to tell me they no longer do new car purchases only refi's. It's all ok though, they are just working on their online portal, unreal!!

8 months ago

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courtney gravel Canoga Park, CA

Jody was a huge help to me throughout the entire process and made everything run seamlessly. Thanks again!

9 months ago

Reply from AUTOPAY

Awesome 5-star review. Thank you for taking the time to leave this.

Jan. 24th, 2024

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Nathan Allen

Excellent phenomenal customer service and communication quick and effortless much appreciated incredibly professional very satisfied

2 months ago

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Nour Sobki Rockville, MD

Jackie was beyond amazing! She was super helpful throughout my refinancing process and was always there to answer any questions!

1 year ago

Reply from AUTOPAY

Awesome review! We will share this with Jackie.

Nov. 16th, 2023

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William Port Charlotte, FL

Everything was really clear and understanding, from the beginning of the conversation. Jody B was very helpful. Thank you again.

1 year ago

Reply from AUTOPAY

We believe communication is very important. Thank you for the 5-stars.

Nov. 16th, 2023

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Michaela Hernandez Atlanta, GA

Jody was very helpful and understanding while I had to play phone tag because I am very busy during the day. She was patient and I appreciate that

1 year ago

Reply from AUTOPAY

Thanks for leaving this great review. We appreciate you.

Nov. 16th, 2023

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Roberto Ll Lehigh Acres, FL

Hello my name is Bob and they lie to me. They asked me for my social and run my credit . They said online starting 2.99 interest rate no way my credit score is 824 and they offer me 8.69 . That's not fair 😞. I would not recommend this company to anyone because they run your credit and hurt your credit with lies . This 2.99 interest rate is a trap guys please don't let them to destroy your credit and personal information with lies. Lies. Lies lies

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Nov. 16th, 2023

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Keilon Crowley

Great company to work with! They worked around my schedule to get the best rates and money back in my pocket! I definitely recommend them.

1 year ago

Reply from AUTOPAY

We love helping customers save money. Glad we could help.

Nov. 30th, 2023

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Tanya Dillard Dallas, TX

Megan was awesome..she guided me through the process and I got the funding in all a weeks time..I would recommend AutoPay.

1 year ago

Reply from AUTOPAY

Stellar 5-star review. Thanks for taking the time to leave feedback.

Oct. 2nd, 2023

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Billy Parker, CO

Beware!!!! This company will send you text and emails that you are approved and that a loan agent is working on putting “your contract” together. After telling my wife and I that we were approved, these clowns call to tell us that they need a down payment of $3000. The best part is they said that with a a straight face and no inflection in their voice. They were serious lol. Everyone should avoid this fly by night operation unless you need a good laugh.

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. Here at Autopay we pride ourselves on being professional and above all else, communicative. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Oct. 2nd, 2023

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Eric Claisse Los Angeles, CA

Very easy to work with very easy to have. Your documents signed and very quick to get back with you on any question that you have.

1 year ago

Reply from AUTOPAY

We love 5-stars. Thanks so much.

Oct. 2nd, 2023

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Ashley Wilson Castle Rock, CO

Auto pay was easy to work with and made refinancing my auto loan very easy! Jody was patient and attentive! Thank you Auto Pay!

1 year ago

Reply from AUTOPAY

We value our customers time and are glad to hear this was a great experience. Thank you for leaving the feedback.

Oct. 2nd, 2023

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Devin98 Cleveland, OH

Liked Everything! Was a very smooth process. Appreciate all of your guys help! Brandon with “Autopay” also was a big help thanks again!

1 year ago

Reply from AUTOPAY

Great review. We will share this with Brandon.

Nov. 30th, 2023

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Megan Thompson Houston, TX

Jody was amazing and so helpful! She made the whole process so easy and made sure I was fully educated on all my options. I couldn’t be happier!

1 year ago

Reply from AUTOPAY

Awesome feedback. Thank you for taking the time to review us.

Aug. 28th, 2023

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Frank Espejo Boston, MA

Autopay thank you, Nami T (loan specialist) has help me throught this process she made sure that I got the right lender for the loan.

1 year ago

Reply from AUTOPAY

Great news that you were pleased with your loan specialist. We will pass this information on. Thanks again for the 5-star review.

Aug. 28th, 2023

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Jason Johnson MO

I didn't like that you couldn't get my jeep refinanced and the truck you got refinanced wasn't more than what it was. But the finance lady Megan was very nice and is keeping in contact till it's final.

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. Hope we will be able to help.

Aug. 28th, 2023

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Montana Murphy

Andrew F. was absolutely amazing, always checking on our loan and making sure that everything was going through. He is the best and so personable!

1 year ago

Reply from AUTOPAY

Thank you for that feedback. We love happy customers.

Aug. 29th, 2023

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Gary Wetter Denton, TX

The person I worked with was very nice, however, the entire process took a lot longer than I expected. I’m used to a refi taking a day or two, and this took weeks.

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave this feedback. We are continuously looking for ways to improve the process and take the feedback very seriously. Thank you again.

Aug. 29th, 2023

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Brian K. Lancaster, CA

First of all Ashley was a great customer service representative, she was thoughtful, kind and knowledgeable. Now, with that said, as of today 08/19/23, this company does not finance in EVERY state. Yet, it doesn’t say that any where on their website. So, you give personal information in order to get a quote, just to be sent a text to call the number provided, then to be told they do not finance in EVERY state at present. Misleading, definitely and all it takes is a little maintenance of their website to update. Hopefully, they will get their computer gurus on this soon.

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Dec. 19th, 2023

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Georgie Javier Atlanta, GA

Refinanced my car for the first time and everything went smooth and easy. Nami answered all of my questions and was very responsive.

1 year ago

Reply from AUTOPAY

Awesome 5-star review! Thank you.

Aug. 29th, 2023

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Elsa Garay

Fast and easy completing my refinancing contract and getting approved wasn’t hard. My new monthly payment is such a stress relief.

1 year ago

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Dillon Taylor Livonia, MI

Garbage company that will take your personal information and then turn down your application with absolutely no reason whatsoever. Go with ANY other loan servicer than them; they only want to accept people who are OVER-qualified so they can saddle them in unreasonably high APRs. Don't waste your own time or money on this absolutely terrible company.

1 year ago

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Marianne Foley Tampa, FL

Deliah was wonderful through every step of the process and made my first refinance (from my first every loan!) as stress free as possible

1 year ago

Reply from AUTOPAY

We love happy customers. Thank you for leaving this feedback.

Aug. 28th, 2023