Name: AUTOPAY
Rating: 1.2

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Verified Customer

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Gina Allende Milwaukee, WI

It was very easy process, the people were very helpful and knowledgeable

4 years ago

Reply from AUTOPAY

Gina, thank you for your response! Cheers!

Jun. 15th, 2021

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Verified Customer

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Keith E Uglow Grandy, NC

Very professional with a smooth transaction start to finish!

4 years ago

Reply from AUTOPAY

Keith, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Jacquelyn Morris Holbrook, MA

I couldn't believe how easy it was They did all the work highly recommend

4 years ago

Reply from AUTOPAY

Jacquelyn, We appreciate your business! Cheers, AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Jose ochoa Los Angeles, CA

I required to signed documents 3 times and required to contact my current lender for an extension

4 years ago

Reply from AUTOPAY

Jose, Thank you for your review and for choosing AUTOPAY!

Jun. 15th, 2021

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Verified Customer

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Stephen Eldred Greenville, OH

Found me a rate almost half the interest rate then what I was paying

4 years ago

Reply from AUTOPAY

Great to hear, thank you Stephen!

Jun. 8th, 2021

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Verified Customer

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Natalee Nachtwey Kohler, WI

They communicated great and worked fast to refinance my car.

4 years ago

Reply from AUTOPAY

Natalee, thank you for leaving feedback for us! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Magieline M Phillips Sunnyvale, CA

Because auto pay they are awesome and very helpfull and Specially Jordan.

4 years ago

Reply from AUTOPAY

Thank you Magieline for you review! Cheers AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Kyle Mick Hinesville, GA

They were quick and easy. My interest rate was lower than predicted.

4 years ago

Reply from AUTOPAY

Outstanding! Thank you Kyle!

Jun. 8th, 2021

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Verified Customer

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Kelly Moravec Sandown, NH

I am having an absolutely awful time trying to get ahold of anyone. I can't get information and everything is completely confusing and taking forever.

4 years ago

Reply from AUTOPAY

Kelly, Please reach directly out to our escalations team. They are here to assist customers with issues during and after the refinance process. You can reach them at - 8442905731 Cheers, AUTOPAY

Jun. 8th, 2021

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Verified Customer

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Jody Groover Greenville, NC

It was so easy. They were so helpful. Made the transfer so quick and easy.

4 years ago

Reply from AUTOPAY

Jody, Thank you for your review!

Jun. 8th, 2021

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Verified Customer

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Jessica Hannibal, MO

Matt was an angel and so patient with us throughout the entire process.

4 years ago

Reply from AUTOPAY

Great Feedback! We will let Matt and his Leadership know about your experience! Cheers, AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Elisha Lees Summit, MO

Communication was consistent and everything was completed quickly.

4 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY Elisha!

Jun. 8th, 2021

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Verified Customer

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Delynn Mahon Safford, AZ

great customer service. It was fast and easy and I enjoyed the process

4 years ago

Reply from AUTOPAY

Thank you for your business, Delynn!

Jun. 8th, 2021

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Verified Customer

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Charlene Chappell Frederica, DE

Always room for improvment however Dane was excellent in his handling of my requests with the loan.

4 years ago

Reply from AUTOPAY

We agree! Thank you for choosing AUTOPAY!

Jun. 8th, 2021

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Verified Customer

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Gary W Starr Vancouver, WA

Because of such personalized service, Emani was awesome to work with .

4 years ago

Reply from AUTOPAY

Gary, thank you for your business! Cheers AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Shamra Norman, OK

They have been very helpful and detailed with everything I had questions on.

4 years ago

Reply from AUTOPAY

Thank you Shamra for choosing AUTOPAY! We appreciate your business!

Jun. 2nd, 2021

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Verified Customer

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Kathy Ireland Kent, WA

All of my concerns and questions were answered in a timely manner.

4 years ago

Reply from AUTOPAY

Thank you Kathyfor choosing AUTOPAY! We appreciate your business!

Jun. 2nd, 2021

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Verified Customer

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Eduardo Attleboro, MA

My payments are on time and are easy to make paying off us shorten by months

4 years ago

Reply from AUTOPAY

Thank you for the feedback Eduardo!

Jun. 2nd, 2021

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Verified Customer

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Donna Weaver Chandler, AZ

Everyone was very helpful , patient with me and the process was fast.

4 years ago

Reply from AUTOPAY

Donna, thank you for choosing AUTOPAY! We appreciate your business!

Jun. 2nd, 2021

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Verified Customer

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Tina Sayatovich Heath, OH

The staff was helpful from start to finish. Made it as simple as possible.

4 years ago

Reply from AUTOPAY

This is great to hear, thank you Tina for choosing AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Kayla Rancho Cordova, CA

Great experience, helpful, knowledgeable, friendly staff with great service

4 years ago

Reply from AUTOPAY

Kayla, this is great to hear! Thank you for choosing AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Marty Apache Junction, AZ

The best customer service, on all steps taken and how easy each step is

4 years ago

Reply from AUTOPAY

Outstanding! Thank you Marty!

Jun. 2nd, 2021

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Verified Customer

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Bret Speer Franklin, NJ

Agent I worked with was great. She was thorough and explained everything

4 years ago

Reply from AUTOPAY

Bret, thank you for choosing AUTOPAY!

Jun. 2nd, 2021

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Verified Customer

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Philip Fort Bragg, CA

Anthony was very helpful and stayed in contact through the whole process

4 years ago

Reply from AUTOPAY

This is great feedback, Thank you Philip!

Jun. 2nd, 2021

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Kourosh Farhang

they did a hard inquire on my credit, and after wasting my time on the phone a few times, each time at least 20 minutes. they offer me 7.2 interest rateon my car loan while I have 7.2 on my current loan on the car. but at the start, they told me, my interest rate will be 5%. They are lying a lot just don’t answer them when they triy to call you.

9 months ago

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Edin M

Horrible!!! I was approved for one interest rate , but a few days later I was told via text message that it was much higher interest rate . Wasted my time talking to a person who did not even find decency to call me and explain to me why my rate was higher. Not recommended, they are just a middle guy with a lot of unqualified staff.

9 months ago

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Nathan Johnson

Did all the paperwork signed everything eas told the loan would fund soon and no payment for 2 months. Well loan hasn't funded car payment is coming due and the person helping me has ghosted me and the company refuses to help. Stay away this company is a joke

9 months ago

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Hector Hernandez

Not honest. Untrustworthy. Received a letter stating that $229 monthly savings be saved if refinancing, based on my good credit score. Towards the end the interest rate offered was higher than my actual one. ******* BE CAREFULL ******* ********* DO NOT TRUST THEM *******

10 months ago

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Joe Marich

Had a terrible experience with this company. They offered me 4.8% interest then when I inquired they offer 7.5%. Not even close to what they offered to real me in on. Then they ran my credit a hard inquiry with out my permission I highly doubt not recommend using this company and to top off the experience the guy Kevin their representative was very rude from the jump. He was Very stand offish had to ask for a manager who said he would be off my profile but they didn’t even do that do not use these people or company

1 year ago

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Muneer Ahmed

If possible I gave them zero star. In other words it's scam, be careful, in case you received a letter that mentioned some low interest & less payments, that is fake. Don't even apply or fill application. .they will pull your credit they will mess up with you credit score & then will gave you a run down that we have so many lenders and we'll check more options for you. Fake & Scam.....

1 year ago

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Tracy Mayes

This company checked my credit without my permission thru Credit Karma. When I contacted them about this bogus and illegal credit check they said call police if you feel your identity has been stolen. I asked for a copy of the application I filled out and signed and ofcourse they can't provide it because I never filled out a application or signed any paper work with this company.

1 year ago

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chase merrihew

They are a terrible company they send you a contract and have you sign it then have you do all the leg work and pester you for weeks and don’t get the job done I spent weeks and at the end of it my bank account got hacked I had money stolen and I did not get my car refinanced they are the worst refinance company I have ever dealt with a refinance company is supposed to help you secure a loan and get you in it with minimal effort needed on your end I could have gone to a bank and done it all myself with less effort than this I highly advise you stay away from them entirely

1 year ago

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Karen

My girl Jackie, thank you for your patience with this process, you explained everything were I was able to understand. Thanks again. K H.

1 year ago

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Vet Li

SCAM! I applied for a car refinance with this company after seeing it recommended on Credit Karma. Despite having an excellent credit score of 800 and no credit card debt, my application was not approved. I found it surprising, especially since I had no trouble securing a refinance through my local bank. Unfortunately, this experience felt misleading and unproductive.

1 year ago

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to explain the inquiry process. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Sep. 20th, 2024

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Laurence Holt d'Bourbon-Gaston

I was very pleased at the professionalism and ease of the entire process. I will recommend others to you for your services.

1 year ago

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Ray1967

I was sent a prequalified offer for a car refinance, from how the the read I was good to go, I just needed to fill out the information, had how much I would save and everything, I filled out the application online, went back on and saw it was canceled, called them and was told they couldn’t get a lender, from how the letter read that was already done, the whole thing was totally misleading and I got a ding on my credit report for nothing, beware of letters from this company saying your prequalified, very good chance your not.

1 year ago

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Nathan Allen

Excellent phenomenal customer service and communication quick and effortless much appreciated incredibly professional very satisfied

1 year ago

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Victoria

They told me I was approved to have my vehicle refinanced. The woman who was dealing with my application kept giving me the run around. She told me she would call to go over the terms. She never called. I called several times and all I got was voice mail. Nobody would help me because this lady was working my application. This place is a joke. Don't waste your time and try a reputable bank or just try to pay off your vehicle sooner. I would not recommend these people to anyone.

1 year ago

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Mark

What a terrible experience! Submitted the application for a car loan – with in 30 seconds calls/texts from 3rd parties start calling to offer loans. 5 days after the application I get the most salesy call offering me 8.75% for 84 months. “Well you are not going to get an approval better than that” – What! I already have been approved for 5.75%, you all advertised 4.99% - Oh that isn’t available. A day later I get a denial letter. What a joke! This place is a scam!

1 year ago

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TheFi5thElement

So I received a Pre-Approved Estimate Refinance Rate of 4.94% for 48 Months on my current Car Loan via Credit Karma. My credit score is over 800 and I make more than 6 figures with good work and credit history. After they did a Hard Pull on my Credit (which then lowers your credit score), I was told that I didn't qualify and that the 4.94% for 48 months was simply "JUST" an Pre-Approval Estimate. A total waste of time and an unnessary negative hit towards my Credit Score.

1 year ago

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Creep Time

Terrible company to do business with. After beign "pre-approved" I received a "application canceled" email with a request for a down payment. Why would i want to do that? At the end, after following all the steps and having my credit stepped on by multiple random companies, I'm not enjoying what was promised regales of having good Credit and beign a great candidate. Stay away if you like your credit.

1 year ago

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Lauren Roberts

This place is a scam, they love bait and switching through Credit Karma. I was offered a lower rate (my current is 7.95%) over 48 months. After doing a hard pull on my credit and amassing some of my personal information I was offered a 7.99% loan over 72 months? To pay this loan off at the same rate of my current I would have INCREASED my monthly payment. Do not use this service.

1 year ago

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Mayra Roman

Melvin was a kind and completely transparent person, he guided and supported us so that we could get the best benefit! Thank you 100% recommended.

1 year ago

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stephen henry

I've been dealing with this company for 3 weeks so far. They transferred my loan specialist. I can't get a response from anyone. My loan person sent a text saying I don't know why you aren't getting any responses in a text. That was on Monday he said your welcome package will be there in a week. Then back to no answers a week later. I've had on time payments for 7.5 yrs that has been ruined because they couldn't get the paperwork done in time. I am not a very happy person with this transfer

1 year ago

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Xi

Honestly the deal they gave me was not that good but whatever the issue is the person doing my paperwork tiffany is impatient and has such a nasty attitude closed my case because I couldn't answer the phone while at work she doesn't need to be working in this line of work. Barley even answers the questions I have. I wish I was assigned to someone else for help.

1 year ago

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Emilia Toronto, ON

Very quick and easier at getting my loan approved. The paperwork was easy and fast I highly recommend using them for your loan

1 year ago

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Joey Jr.

My Loan specialist Jody really helped me alot! going through the process with my car refiance with this company was very easy!

2 years ago

Reply from AUTOPAY

Thanks for leaving this feedback. We love happy customers.

Jan. 24th, 2024

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Josh Scribner

Mailer from Autopay promised me a 5.1% refinance rate, down from 6.49%. Went through entire application process, hard credit pull, everything looked good. Received a call from a rep who told me I had excellent credit, but 5.1% wasn't available in my area. Best he could do was 6.25% on a shorter-term loan that would dramatically increased my monthly payments.

2 years ago

Reply from AUTOPAY

Thank you for the opportunity to address this complaint. We strive to provide our customers with the best experience possible and are disappointed to hear that they may not have received such an experience from us. We would welcome the opportunity to speak you regarding this matter. Please consider contacting us by calling our escalations line at 1-844-290-5731.

Jan. 19th, 2024

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Knash

I received the approval letter from ap autopay to refinance my current loan after a week I called them why they cancel my loan they said we don't have any idea you provided everything we need. But we don't see any reason so I will say if your credit score is lower than 700 don't try this company and lose some points they are looking for a fat fish.

2 years ago Edited January 3, 2024

Reply from AUTOPAY

Thank you for taking the time to leave feedback. We are sorry your experience with us was not what you had hoped. I would encourage you to speak to someone on our escalations team as they would be happy to speak to you about this. Please call 1-844-290-5731 at your earliest convenience. Again, thank you for your time.

Jan. 3rd, 2024

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Hany Habib Los Angeles, CA

Smooth transaction, and quick From the first call to the end of the process Everything was done properly Two thumbs up 👍👍

2 years ago

Reply from AUTOPAY

Awesome 5-star review. Thank you

Jan. 3rd, 2024