Name: AUTOPAY
Rating: 2.5

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Verified Customer

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Melissa Segovia Las Cruces, NM

My auto refinance was quick, easy and stress free.

2 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY! We appreciate your business!

Dec. 1st, 2021

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Verified Customer

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Scott Coe Ames, IA

No one has been in contact with me concerning my loan. All I got was an email stating my first payment is due on December 13th.

2 years ago

Reply from AUTOPAY

Hi Scott, I'm so sorry about the frustration so far. It is very important to us to keep our clients informed, so we'd like to hear from you and get this resolved. Do you mind giving our customer success team a call when you're able? Our number is 844-290-5731.

Dec. 1st, 2021

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Verified Customer

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James robbins Leland, NC

Customer service was great Friendly and prompt.

2 years ago

Reply from AUTOPAY

Thanks for the great review, James. This is the kind of feedback we work so hard for!

Dec. 1st, 2021

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Verified Customer

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Jorge l gonsalez Santa Paula, CA

Don'treally know till now now nobody has contacted me with wats going on with my case

2 years ago

Reply from AUTOPAY

Jorge, I'm so sorry to hear you're feeling lost, but we're happy to help. Please just give our customer success team a call so we can look into this and provide you an update. Our phone number is 844-290-5731.

Dec. 1st, 2021

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Verified Customer

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CurtisLeakes Brooklyn, NY

Well they been very professional with me at the beginning to the end

2 years ago

Reply from AUTOPAY

Thanks for the review, Curtis! I'm glad we were able to help. Thank you again for choosing AUTOPAY!

Dec. 1st, 2021

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Verified Customer

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Jeffery gilbert Portage, WI

Been very helpful and easy step by step.

2 years ago

Reply from AUTOPAY

I'm so happy we were able to help, Jeffry! Thank you for choosing AUTOPAY.

Dec. 6th, 2021

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Verified Customer

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Richard Spagna Lansdowne, PA

It was very easy from start to completion.

3 years ago

Reply from AUTOPAY

Outstanding Richard! Thank you for working with AUTOPAY, and for sharing your feedback!

Nov. 8th, 2021

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Verified Customer

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Pernella Johnson Orange, NJ

Great job and my account builder was helpful

3 years ago

Reply from AUTOPAY

That's great to hear, Pernella! Thank you for choosing AUTOPAY.

Nov. 2nd, 2021

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Verified Customer

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Mary Lou Hurley Hebron, MD

Because they keep in touch and had an answer for my questions right away

3 years ago

Reply from AUTOPAY

Hi, Mary Lou! I'm so glad to hear we were able to help and that our team was so responsive. Thank you so much for your business and your review!

Nov. 2nd, 2021

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Verified Customer

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R Watson Brighton, MA

It was easy to switch and refinance my loan

3 years ago

Reply from AUTOPAY

Thanks so much for the awesome review! Making these things easy and saving people money are our top goals. Thanks for refinancing with AUTOPAY!

Nov. 2nd, 2021

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Verified Customer

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Aaron Mitchell North Las Vegas, NV

Beacause did not have to deal with a live person

3 years ago

Reply from AUTOPAY

Aaron, thanks for the great review! I'm glad the process was so convenient. Thanks for choosing AUTOPAY!

Oct. 26th, 2021

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Verified Customer

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Barbara Crawford Mullins, SC

Awesome job in getting my GMC refinanced!

3 years ago

Reply from AUTOPAY

Fantastic! Thank you. Barbara, for sharing and choosing AUTOPAY!

Oct. 25th, 2021

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Verified Customer

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Bryce Musgrove Portland, OR

Very helpful and great with following up

3 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your experience, Bryce!

Oct. 25th, 2021

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Verified Customer

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Elias Jalifi Prescott Valley, AZ

Great service and my agent Philip was really helpful

3 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Oct. 25th, 2021

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Verified Customer

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Frederick Washington Bellport, NY

Easy safe and trustworthy service fast approved

3 years ago

Reply from AUTOPAY

Thanks for the positive feedback Frederic! Cheers, AUTOPAY!

Oct. 25th, 2021

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Verified Customer

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Jennifer Floyd Port Saint Lucie, FL

Very friendly rep, Phillip was there every step of the way.

3 years ago

Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

Oct. 25th, 2021

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Verified Customer

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Jeffrey Rudd Englishtown, NJ

Alexa was very helpful and nice in every way.

3 years ago

Reply from AUTOPAY

Thank you for sharing your experience, !

Oct. 25th, 2021

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Verified Customer

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Leah Celander Northfield, MN

Great customer service! Everything was quick and easy.

3 years ago

Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience with AUTOPAY!

Oct. 25th, 2021

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Verified Customer

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Molly M Jameson Colorado Springs, CO

Good communication, quick response and results

3 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback!

Oct. 25th, 2021

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Verified Customer

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Deb Stoffer Myrtle Beach, SC

Michael was very thorough and answered my questions in a timely manner.

3 years ago

Reply from AUTOPAY

Thank you for sharing your experience, Deb! Thank you for choosing AUTOPAY!

Oct. 25th, 2021

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Verified Customer

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Mary Hollauer Fresno, CA

Professional,friendly,updates just through

3 years ago

Reply from AUTOPAY

Thank you for sharing your experience, !

Oct. 21st, 2021

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Verified Customer

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Monica Powers Harper Woods, MI

Smooth process throughout. Easy and fast

3 years ago

Reply from AUTOPAY

Thank you for your feedback. We appreciate your business! Cheers, AUTOPAY

Oct. 21st, 2021

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Verified Customer

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Judy Daniels Franklin, TX

They found a lender for me with much lower interest rates

3 years ago

Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience with AUTOPAY!

Oct. 21st, 2021

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Verified Customer

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Bailey E. Howard Jr Winston Salem, NC

They were able to reduce my loan from 13% to 4%.

3 years ago

Reply from AUTOPAY

We are thrilled to have lowered your rate and save you on your payment! Thanks for the feedback! Cheers AUTOPAY!

Oct. 21st, 2021

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Verified Customer

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Ruth Brookpark, OH

Very good in getting feedback about the whole process.

3 years ago

Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

Oct. 21st, 2021

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Verified Customer

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Margaret Smith West Columbia, SC

Very professional and pleasant to work with

3 years ago

Reply from AUTOPAY

We always enjoy seeing feedback like this! Thank you Margaret for choosing AUTOPAY!

Oct. 21st, 2021

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Verified Customer

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Tracy D Ashland, VA

Very simple process and the rep.was kind.

3 years ago

Reply from AUTOPAY

Fantastic! Thank you for sharing your feedback, Tracy!

Oct. 20th, 2021

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Verified Customer

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Jeanette Glover Killeen, TX

Very slow process and rarely no respond back from the agent that handle my auto loan refinancing.

3 years ago

Reply from AUTOPAY

Jeanette, thanks for this review; feedback like this is so helpful for our improvement. We aim to be available every step along the way, so we'd like to find out what we could have done better. Do you mind calling us at 844-290-5731? Our customer success team would love to hear from you.

Oct. 25th, 2021

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Verified Customer

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Richard Toledo, OH

Although it was a great experience it could have been a little quicker

3 years ago

Reply from AUTOPAY

Richard, thank you for the review, and I'm glad to hear about the great experience! I'm sorry things took a little longer than expected. If you'd like to talk more about your experience, please give us a call! Our customer success team can be reached at 844-290-5731. We hope to hear from you!

Oct. 25th, 2021

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Verified Customer

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Ana Ramos Lancaster, CA

Fast process, very knowledgeable and professional

3 years ago

Reply from AUTOPAY

Thank you for sharing your experience, !

Oct. 21st, 2021

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Verified Customer

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Gladys grier Valley Stream, NY

Michael was great a attentive and a great salesman

3 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Oct. 21st, 2021

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Verified Customer

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Maria. Cabrera Los Angeles, CA

Made everything easy ,everything was great

3 years ago

Reply from AUTOPAY

Fantastic Maria! Thank you for working with AUTOPAY!

Oct. 19th, 2021

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Verified Customer

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Edward Rockmart, GA

Great customer service. No hidden surprises

3 years ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Oct. 21st, 2021

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Verified Customer

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Jennifer Bailey Jacksonville, FL

Everyone has been super helpful and very nice.

3 years ago

Reply from AUTOPAY

Perfect, Thank you,! Customers are first! Thank you for sharing your feedback!

Oct. 21st, 2021

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Verified Customer

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Koseng xiong Anchorage, AK

Fast and efficient. Nice and friendly service.

3 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY! We appreciate your business

Oct. 21st, 2021

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Verified Customer

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Adrienne Sanders Hamden, CT

Convenience, Great Customer service, efficient process

3 years ago

Reply from AUTOPAY

Thank you for sharing your experience, !

Oct. 21st, 2021

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Verified Customer

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John S Minella Henagar, AL

Quick curtius service with caring representatives

3 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your experience with us!

Oct. 21st, 2021

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Verified Customer

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Brandon Martinez Denver, CO

Exceptional service with great attention to detail!

3 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your experience with us!

Oct. 21st, 2021

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Verified Customer

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Cheryl Maly Orange Beach, AL

They did everything possible to get this loan funded!

3 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY! We appreciate your business!

Oct. 21st, 2021

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Verified Customer

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Daniel Szatkowski Orlando, FL

Always in touch with me let me know what's going on

3 years ago

Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

Oct. 21st, 2021

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Verified Customer

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Emmanuel Paddi Midlothian, VA

They are reliable, detailed oriented and prompt.

3 years ago

Reply from AUTOPAY

Thanks for the positive feedback Emmanuel! Cheers, AUTOPAY!

Oct. 21st, 2021

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Verified Customer

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Genevieve Condon Phoenix, AZ

It was easy and they explained everything.

3 years ago

Reply from AUTOPAY

This is great to hear, We will pass along your feedback! Thank you!

Oct. 21st, 2021

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Verified Customer

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Ivan Rojas Ruiz Phoenix, AZ

communicate very well and got me the best rate

3 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your feedback!

Oct. 21st, 2021

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Verified Customer

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James Snead Ringgold, VA

Keep in touch during the loan application and responding with a lender quickly

3 years ago

Reply from AUTOPAY

Thanks for the great review, James! We're all about quick and clear communication, so this is wonderful to hear. Thank you again!

Oct. 25th, 2021

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Verified Customer

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Keith dellinger Huntington, WV

Very good tried really hard to give me what i need

3 years ago

Reply from AUTOPAY

Fantastic!, Thank you for sharing your experience with AUTOPAY!

Oct. 21st, 2021

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Verified Customer

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Melissa Edwards Bradenton, FL

Friendly, kind, easy and understanding. The best ever

3 years ago

Reply from AUTOPAY

Thanks for the positive feedback Melissa! Cheers, AUTOPAY!

Oct. 21st, 2021

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Verified Customer

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Elisa R Adams North Las Vegas, NV

They were very helpful with the entire process.

3 years ago

Reply from AUTOPAY

Perfect! Thank you,! We appreciate you sharing!

Oct. 21st, 2021

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Verified Customer

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Sharon Gannon Walden, NY

Heather was absolutely amazing to deal with

3 years ago

Reply from AUTOPAY

Thank you for choosing AUTOPAY! We appreciate your business!

Oct. 21st, 2021

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Verified Customer

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Matthew Smith Canton, OH

Loan specialist Joseph tried to add extras into loan like Gap insurance after I declined. The whole process took over a month.

3 years ago

Reply from AUTOPAY

Hi Matthew, thanks for the review. I'm so sorry to hear that things took too long, and about the situation with the GAP insurance. We take these issues seriously, and would love to hear more about your experience. Please give our customer success team a call so we can research this for you. Our number is 844-290-5731 and we hope to hear from you soon.

Oct. 25th, 2021

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Verified Customer

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Sue Amesbury, MA

Fast, easy and efficient, I would recommend.

3 years ago

Reply from AUTOPAY

Outstanding! Thank you for sharing your experience with us!

Oct. 21st, 2021