Name: Leaf Home Water Solutions
Rating: 3.3

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Liz Hastings Point Blank, TX

From the presentation to installation, it was a pleasant experience. Our water was awful and now we can drink it without worrying about what is in it. It tastes great!

2 years ago

Reply from Leaf Home Water Solutions

Liz, Thank you for the kind words! Leaf Home Water Solutions customizes your water system treatment so you can enjoy cleaner and safer water.

Jul. 18th, 2022

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John Freda Palm Coast, FL

Starting with the sales technician, he was knowledgeable and courteous. The installation technician was professional, detailed and on time with appointment. He also made sure I was satisfied with the equipment install and ensure I knew how to use the product. The product has been great and eliminated our city water smell and hardness issues. The drinking filter does a great job providing us with clean drinking water.

2 years ago

Reply from Leaf Home Water Solutions

Expertly installed home water treatment systems optimized for your water. Thank you for being part of the Leaf Home Water Solutions family!

Jul. 18th, 2022

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Gary

When I first moved into my new home, I wanted a water test to be completed. It passed with flying colors. I did not agree. When I had to change the filters for the first and second times, I was not happy with the sludge and rust I saw. I contacted a number of water solutions but hit it off with the local representative. He ran similar and more in depth tests and it was not pretty. He told me to not let my dog drink the tab water let alone the family. The offer on the full system was a bit pricy but worth the piece of mind the clean water provided. Instantly I noticed a difference in feel and tastes. Highly recommend. More recently they came and did the annual review and I would recommend that as an option too.

1 month ago

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Kenneth Syphers NA

1 month ago

Reply from Leaf Home Water Solutions

We are so glad that we earned your business. We especially love that our staff could make Leaf Home Water Solutions an easy decision. Thank you for your recommendation.

Jul. 26th, 2023

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Laura Payne

The salesman told me that I wouldn't have hard water build up or hard water marks anymore, but I do. Overall, our water is much better, we can drink tap water now. The taste and smell are good. But I'm still burdened with hardwater build up in all facets, refrigerator, and showers. I do not have a softener that requires salt. But he told me the only difference would be that our soap won't lather up like it would with a salt softener. I recommended a friend, and he had the system installed. Not sure if there is anything you award for a referral.

4 weeks ago

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Jim Bell

We purchased our Home Leaf water solution about a year and a half ago and we are still loving it. Takes care of the hard water deposits left behind by untreated water. No hard to clean water spots on our shower glass. Also love drinking from the reverse osmosis drinking water setup . Great tasting water!

4 weeks ago

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Margaret

We got our whole house water system 2 1/2 months ago. Our tea and coffee tastes better. We don’t have any chlorine smell anymore in our water. We barely use any soap when we wash clothes. Recently my husband gave me flowers. I cut the ends and put them in a vase of the reverse osmosis water from our special tap in our kitchen. In the past flowers would look droopy in just 4-5 days. These flowers stayed fresh looking for 2 weeks! I thought if the water does this for my fresh flowers, imagine what it’s doing inside my body!

1 month ago

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John

I was given the impression that my water would be as soft as it was with my water softener system, but it has not been. It does not leave out dishes spotless or our shower clean like our softener used to. As for the water being germ and bug free we can only guess, because we did not get a return visit from them checking out our water supply. The drinking bowls for my bird is always green now whereas it used to be shinning it also leaves streaks. When the system was installed it wasn't done properly and I had to get a plumber to come and finish it. I tried to get in contact with the company several times but it seems they are either too busy selling or too far away to be concerned with their customers in this area.

1 month ago

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Scott McNeal

We have loved the quality of the water that we get. I almost exclusively drink the water and ice from our refrigerator now. Before I couldn't stand it. My only negative in the whole process was fact that they never came back and did the tests and showed the difference.

4 weeks ago

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Bstrohmenger

Water softener works but poor installation. New installer was being trained, made several mistakes including burst pipe joints, crooked pipes and pipe fasteners pulling out of block wall. Mistakes during training are understandable but trainer left it as is instead of making it right. This along with dirty, rusty, beat-up junk-filled old truck instead of a professional looking vehicle left a very poor impression of leaf water.

4 weeks ago

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Connie

Love my system sence its been installed never buy bottled water anymore I everyone from the salesman that came out to the guy that installed my system and everyone that I’ve talked to in customer service has been so polite and very helpful. Thanks to all of y’all. I’ve got good clean water now. Sincerely, thank you so much Connie M.

1 month ago

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John

1 month ago

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Charlie

During the installation process there was a lot of miss communication. The wrong system was delivered and additional parts had to be acquired which delayed the installation. The day after the installation was complete the system leaked all over my garage floor and I was left to fix the problem myself.

1 month ago

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Mark

Professional customer representative answered my questions and explained all of the benefits of the product. Set up installation and a good electrician. Was installed in one hour and I was very impressed with the installation.

1 month ago

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James

1 month ago

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Tambra

We Really like our Leaf Home Water System. We've had an RO system; then an RO system that went thru 7 filters and then mineralized the water. Both systems were a huge pain. This Leaf Home Water System beats everything we've tried on our well, and now Thank You!

1 month ago

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Frank

Superior product, quality installation and peace of mind knowing our water is being purified and softened at the same time. Our faucets were being ruined by calcium buildup and since the purchase of the Leaf Water system no more damage. Very satisfied with our decision.

1 month ago

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Dave

For me , it was my sales person. Anna was very knowledgeable, extremely low pressure, courteous, and a delight to work with. in fact, we purchased two systems. Also the installation went very smoothly. Kelly did a great job installing our unit and also our daughters.

1 month ago

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Karin Mansell

It cost us around $3,000 to get our system in place. The actual day for installment was a disaster, as he dug holes all over our yard. He was very sweet and worked for hours. They need to purchase the machine that can detect things underground instead of digging holes all over the yard and making their employees work to the bone like that. After having it installed, we cannot tell a difference in water quality. Our neighbors have gotten other water softener type systems installed from other companies and could tell an immediate change in taste, how the water affected their dishes, hair, etc. We cannot tell a difference like this with this system, so we don't recommend it to our neighbors.

3 weeks ago

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Yvonne Finely

Installer didn’t do a good job. Salt tank filled up to top with water. Had another technician come out .He didn’t explain anything. Didn’t know how to connect system to use raw water for watering plants. Jerry came out adjusted the system . Explained everything..

4 weeks ago

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Violet Neil

They were very patient with me as I had to cancel the appointment because of hurricane Milton and another time also. They communicate during with me in a timely manner also.

4 weeks ago

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Deanea Sessions

With problematic well water, I purchased the total package for softening, iron elimination, and sulphuric smell, it’s working so much better than previous system, but still has some sulfur smell

4 weeks ago

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Donna Gaskin

I bought this RO system because of the electrolyte replacement option. They were to send it to me in a week and it is now going on 2 months and no one has returned my call. Otherwise everything was great from sales to installation and works well.

4 weeks ago

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Marti Chase

I was promised that the water softener would eliminate the rust and Lyme. It has not eliminated the Lyme and when someone came to check on it I was told that I should get my water pressure turned up. That is another expense and another day off that I will have to take.

4 weeks ago

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Robert

It has helped our water system meet our needs for safe water usage. Adding natural salt deletes our warnings. Presently we have a warning on our home water solutions system so I have unplugged it.

1 month ago

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Eileen B

Installation took all day, due to issues at my home but they guys still did great job. Even moved my water supply shut off to inside from the sun. That a big deal in Florida.

1 month ago

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Donald

I like the purity of the water from the water filtration system that is installed. The water softening system is nice to have as well. It makes the laundry softer without having to use any type of fabric softener.

1 month ago

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Thomas

We got the worst installer and installation. I don’t know where they found this guy but he did a botched installation and was very creepy. I’m really happy that my wife’s caregiver was there. They were both uneasy with this guy in the house. I had to get my plumber out to redo his installation at my own expense but the pipe he used was inferior. The manager sent another installer to redo the entire installation with the updated piping system. I heard water one day and the UV sanitizer had ruptured and was spraying water all over the place. I’m really happy that it was outdoors and not in the house. I would have given one star but the manager attempted to make the installation right and sent a technician to repair the water leak. The system did not come with any documentation and self service is not an option. The brine tank is filled with water and I do not believe that the system is working. I was told by the salesman that the annual service was $99 but I paid $249 plus tax.

1 month ago

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William

The water filtration system is the best thing I invested in. The water is cleaner and doesn’t smell,what more can you want. Oh yeah almost forgot about the water feeling soft

1 month ago

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Leandre

Very expensive to install. They do NOTHING extra. Very expensive to keep going. Almost$400.00 yearly to have maintenance. It's fixed so you can not take care of it yourself. I still have rust in my water. We're extremely rude to me when there was a problem caused by their service man and installer. Did absolutely NOTHING to help. Very unhappy. Wish I stayed with culligan.

1 month ago

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George

THE SALESMAN,DANNY, WAS NOT HONEST IN HIS PRESENTATION AND ONCE THE PRODUCT WAS INSTALLED AND PAID FOR NONE OF THE PROMISES HE MADE DID HE FOLLOW UPON. I CONTACTED HIM ON NUMEROUS OCCASIONS AND HE NEVER SHOWED UP OR RECONTACTED ME. HAD PROMISED TO COMEBACK TO RECHECK THE SYSTEM. I THEN CONTACTED THE SERICE DEPARTMENT AND THEY FAILED TO FOLLOW UP ON THEIR PROMISED TO COME AND RECHECK THE SYSTEM.

1 month ago

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George

This January I will have had my Leaf home water system in my home for 2 years...I honestly have to say I am disappointed in the performance of the system, which includes the ultraviolet lamp system. In the beginning it seemed pretty good, but that was comparing to a 20 year old system that was removed prior to thus system being installed .....didnt take long fur things to go downhill, I actually had them come back to check it, come to find out the filter in the ultraviolet lamp side of the system was clogged bad, had it replaced then, but I was totally surprised that all that stuff got past the first stage of the system where you have the two tanks: why did I think it's the job of that section to clean the water? So, for those to choose NOT to add the ultraviolet lamp to kill germs, are allowing even dirtier water to enter the home, not what they are expecting either. I can smell my water now, I find residue in my SS tumbler that I drink from, a brownish substance that I wipe outta it, I no longer drink the water sadly, I've been drinking bottled instead...how sad is that after investing over 6k in this system?? I chose Leaf home water after listening to a very convincing sales guy, and did not go with the local American Aqua co. that others in my area were using ( the old system un my home was from them) not a huge thing also was, supposedly this system was to use less salt than others....not so, I've gone thru ALOT salt, seems more than my old system🤷‍♂️... all in all this is why I've scored 2 stars, and would not at this point feel confident in recommending to others

1 month ago

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CORLIS

Water system works really well. I am approaching my second annual servicing of the system. It is necessary to have the water system serviced. The water system improves after the annual servicing.

1 month ago

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Diesel

We purchased the whole house system and added R/O treatment for drinking water. We love the R/O. The system works but did not eliminate the sulfuric smell that we sometimes get when the water faucets are first turned on. The salesman told is that the system would resolve the anaerobic smell. It did not. As far as service goes, the guys that do the installs and service are top notch, reliable, personable and care.

1 month ago

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Mark

The system itself is good. But all of the service people are subcontractors not employees so there seems to be no training for uniformed procedures. Each subcontractor does things their own way. My system is located outside and they act like this is the first time they have dealt with this. A lot of confusion as to weather it should be covered or not. Still waiting for company person in charge of installation to call me not there local guy. Salesman was very misleading and said it was a salt free system to soften the water. Yearly maintenance was just them replacing the filters in my water purifier. I expected him to do more for the price.

1 month ago

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Erik

My Leaf home system hasn’t worked in months. Called for assistance. Was told I would be charged a service fee just to look at their broken system. Five weeks later, while I’m away on vacation, Leaf called me to let me know they were ready to take a look at my faulty system. I told them I was away and the system was inside my locked garage. Needless to say, I’m not happy.

1 month ago

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Judith

Sales person may not have been knowledgeable about the installation. I was told they could move the filtration system would be moved to the basement. That was not the case. I was also told it wouldn't take up anymore room than my current system. Also not the case.

1 month ago

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Judi

AWESOME product. Excellent financing. Recommend to everyone who has a well! Our water is superb thanks to the home leaf water system. Love our no salt, no filter, maintenance free system.

1 month ago

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Raymond Johnson

Leaf didn't stand behind the salesmanship and management promise to resolve my water condition scenario. Simply dishonest and field technicians validated after sales/installation Leaf Home Solution System couldn't resolve issues. Plus, salesman indicated an annual service fee of $199 to change filters, UV light, etc and then after 1st year Leaf said.... oh $199 was just a promo at the time of sale now it's $449. As a company, if Leaf stood behind the sale promises I would than have favorable feedback.... unfortunately not a favorable customer review.

3 weeks ago

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Chris Valente

Dealing with issues from the start. Had the system 1year before the tech noticed they forgot to install the charcoal filter. Then there’s the issue of water out of the tap tasting very salty from time to time. Even though I check the system for salt and for ‘bridging’ all the time. I would call the service tech out but don’t want to pay the high price for a call. I should have gone with name brand system had I known.

4 weeks ago

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Dominic Polito

After the installation of the water system ... never heard a thing from the company ... no follow up ... no maintenance offered or suggested for either the whole house water softener or the reverse osmosis sink system...

4 weeks ago

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Tim Acosta

I was not impressed with the amount repairs this system has had to go through to get it working. I was not impressed by the poor quality of service I received from being stood up 3 times by the techs. I was unpleased by the amount of salt the system blew through in 3 months, I am not happy with the smell of the water.

4 weeks ago

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Rosalind

Once installed a certified technician is not available. I requested services and the serviceman made it clear he was not a technician but would be his best to help me. Advised me to call a plumber about things he should have known in regard to the system.

1 month ago

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Christina

Texas has very hard water and now I have soft water. Only complaint is that the beeping reminder to fill the salt crystals will sometimes go off even if the crystals are not low yet.

1 month ago

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Barry

I've had my system for a little over a year. I've had to have a tech come out 3 or 4 times. Customer service and the technicians have always addressed taken care of my concerns.

1 month ago

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Jeff

I've had my system for over a year now and have yet to hear from the company whether everything is okay or if it's bad or not. Just a little customer service after the fact would be nice.

1 month ago

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Lorrie

My husband saw an ad online for a free water test and set up an appointment on the one day a week that I work! By the time I got home, he had ordered a new water system from Leaf even though we had no issues with our water. We had a water system already that was old, but I didn't notice any problems with it. The Leaf salesman had my husband so scared about our water, even though the water he tested was what came into the house, NOT THE WATER COMING OUT OF THE KITCHEN SINK, which is the water we actually used! So there's no way of knowing if our water system was still doing its job or not! The new system was installed THE VERY NEXT DAY! Usually you have 3 days to think about and cancel a purchase like this. If it was up to me, I would have shopped around a little. The company that sold us our old system would have charged us only about half of what the Leaf system cost! And by the way, anytime I had a salesman come to the house, my husband always had to be there too. Also, I didn't notice any difference in our water after the new system was installed.

1 month ago

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Keith

I don't like the fact I don't have instructions on how to operate the system. I don't think it is serving me at the best that the system can. My water is still too hard like the system is not on or not working. Please send me instructions and someone out to explain them to me. Thank you P.S. I have your gutters and they are working fine that is why I thought I would try your water softener system. Please help!!!!!!!

1 month ago

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Lorraine

My water is very hard and alkaline. They took out my water softener so they could put the system in my crawl space because there was nowhere else in the house to put it. I cannot go down there and bypass it if my well needs to be sanitized. Had nothing but trouble the first year. They took months to get it on track. Fired most of the guys they sent out there

1 month ago

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Heather

I will never ever recommend your company ever!! We get the Kamala H. treatment, avoid the problems and questions; answers. In other words we never get solutions it's always getting the run around ans go around the issues. Always told the product is working when clearly it's not. Techs can't even do their jobs correctly and or if they come they forget to do things like an important thing, turning the by pass off so the product at least attemps to work. Absolutely sick of paying for this product, we never get answers, always get broken promises, never get what we're told we're going to get, the products are trash!!!

1 month ago

Leaf Home Water Solutions Reviews

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