Name: Leaf Home Water Solutions
Rating: 3.3

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Mor

The salesman never mentioned that after a year, the annual service is not 100$ anymore. The cost of annual is about 500$. Just be aware of this trapped. I have no other choice but paid for it. I am not sure if others services out there can do it for less.

1 month ago

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Renee

The product is good and my service technician is knowledgeable. However, the customer service process is cumbersome and every time I need to follow up the next day or 2 because I did not receive the follow up call to schedule the actual appointment. And they leaving a message for them is even worse

1 month ago

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Katie

The service was very efficient and thorough. Everything was explained very clearly to me, including my financing options and the job was done very quickly in one day.

1 month ago

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Dianna

This water system dose NOT do ANYTHING the company promised. We got the system to protect our renovation of our kitchen and bath. They have been to our home to adjust or check the system as we were having to clean rust out of our toilet, sinks and shower every week. We have had to replace our shower hand held an the rain head 2 times. The heating element in our brand new dishwasher is all rusted. Even though we have had tech after tech out monthly we Still had to pay the 350.00 yearly maintenance fee. We pay our monthly payment as agreed for 15 years. The sales rep "I don't believe" knew just how hard the water is in our area is. So no I would NOT recommend Leaf Home Water Solutions to anyone. now I will be paying over 9,000.00 dollars for a system I would like them to just get out of my house. We could call it even.

1 month ago

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Shelly

Unfortunately doing everything they have instructed, we still get some orange toast stains in the toilets and sinks. Randomly we will also have a pond water smell to the water. It has made the water better than it was but it is not up to the expectations provided at sales time.

1 month ago

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David

I have liked Leaf Home Water Solutions responses to any problems I have had. The only thing I guess I would like to know is when the chemicals will need to be refilled and how much will it cost.

1 month ago

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Patrick

Sale team and installer were both very knowledgeable and professional. They also had great personalities which made the whole process that much better.

1 month ago

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Yance

Excellent sales woman. We were motivated buyers. System is great. Called once and received quick reply. Since then- about six months into the contract.. no response to any inquiry. Maybe they just got busy?? I will reach out again..

1 month ago

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Richard

The installation went smoothly. Support is excellent over the telephone or if requesting on-site service. I wish there was an appto tell you when the unit is off-line since it is powered by a GFI outlet.

1 month ago

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James

I have had several brands of water softeners over the years in both Europe and the USA. None of them provided the quality and purity of the water of our Leaf System.

1 month ago

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Michael

My water is softer but still leave spots. When you call for maintenance everyone that comes says the last guy set it wrong... would not recommend this company. Spent alot of money on this system but i could have done much better. Shame on me and shame on Leaf Home Water Solutions....

1 month ago

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Terry

I’m personally not impressed with leaf home water solutions. The system is average at best and the maintenance costs they charge yearly increases substantially yearly. It started out at $98.00/year. Which they said was an introductory cost. The next year it went up to $198.00 the second year and now it’s up to $329.00. At this cost one is able to purchase over 40 bags of salt. I’ll be looking into going with a salt system.

1 month ago

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L Laff

I actually went to the BBB and filed a complaint. I called in and spoke with a lady who told me that my "call to her represented my request for cancellation" and yet, it did not. I also sent my cancellation notice to them within the "three day" period indicated in their contract, and I had the postage purchase showing the date the letter was sent, but since LEAF didn't receive it for a few days later they denied my request for refund. So I had asked for a total home filtration system, and what I got was a four thousand dollar water softener. Scammy and smooth talking sales people who never return your call after the sale. Never heard from them again. Would NEVER recommend and would never buy from them again. I wish I could leave them ZERO stars. They don't deserve a single one.

1 month ago

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Robert

I was very dissatisfied with the salt-free water softener. Leaf replaced it with an undersized salt water softener. The installer messed up my chlorinator. I eventually replaced the entire system for half of what I spent on the Leaf system. I would recommend running away from Leaf Home Water Solutions as fast as you can.

2 weeks ago

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Lois

After spending $6,000+ on your water softener 16 mos ago, I can't believe I am having a problem already! I called the service # on the unit several times and talked to your very nice ladies, who said they'd have someone call back: NEVER happened + they said there is NO phone# for corporate office in Ohio, not even for them.

2 weeks ago

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Anthony

I like that the system is low maintenance and simple. I dislike that at times my water is salty and that I haven’t been able to get any straight answer on why.

3 weeks ago

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Hodge Sierra

I have been calling for a tech to come out. Had this system for 2 years now and the salt has not even moved. I need someone to come out to see if this is even working. So good luck getting anyone

3 weeks ago

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Laurie Menzie

Finally had a "high end" service call 5 months after installation and no software water. We agreed to give them 5 days to see if tge adjustments work. Brian, the head of the team who came, explained what may, or may not, be remaining issues, but we will allow a few more days before rendering final judgement.

3 weeks ago

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LadyAngela9

Sketchy installers stole my copper pipe they so graciously replaced for me. System helps but did not solve my problems. Never got a follow up/ check in to see if I was satisfied or if the system was working. Somehow I "saved" $2k+. Pricing is bullshit. Company is sketchy. Shop around don't go with this company.

4 weeks ago

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Heidi Benz

Horrible company-damaged my kitchen cabinet and just walked away-maybe I wouldn’t notice??? I noticed!!! It took many phone calls and finally a bill from a kitchen cabinet company that I called to fix the problem to get them to respond to me. They did reimburse me but seriously-I would not recommend this company and I will never use them again!

4 weeks ago

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Norma Lora

My annual inspection was done and all filters were changed. Gives me peace of mind I’m drinking safe water.

4 weeks ago

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Chris Roganti

The water system itself works fine however, when I had it installed, JoAnn asked me if I want to sign up for a program which they would come every year to service the system. I agreed to do that. It has been two years I’ve not heard from anybody.

4 weeks ago

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David Eppley

Great product, frustrating, inferior service. The salesperson stated that the old water heater would be removed, but after repeated phone calls, that never happened. The original installation was not done per the agreed-upon criteria, resulting in the utility closet door being unable to shut and the electrical panel door not being able to be closed. A subsequent visit occurred after I repeatedly informed the vendor of the issues, but the representative arrived without the necessary supplies, resulting in a functional but aesthetically displeasing equipment installation.

1 month ago

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Joseph

I wish someone would contact us and check our system. The water keeps overflowing and doesn’t taste good. No contact from the company since they got our money. We don’t know how to get someone out here to inspect this system

1 month ago

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Beverly

I took them to small claims court for not being truthful about the equipment they talked me into purchasing. It was not appropriate for the plumbing in my house but they failed to mention that bit of information. Despite the indisputable facts--water was at a minimum no longer potable, turned my fixtures brown, and smelled-- they refused to give my money back so I took them to court. I won.

1 month ago

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Jim

I like the unit but there should be more free customer service calls for adjustments as needed. I don't like going to YouTube for info when I paid big bucks for the Leaf Home Water Solutions unit..

1 month ago

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CustomerLarry Inman

Water is still full of iron and dissolved solids and the representative who came to listen to my complaints just shrugged and left never to call or offer a solution. I feel like I got conned into buying a system to replace my Culligan system and I still won’t drink the water.

1 month ago

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Jack

Very polite, listens to the customer, explains things, to the point, breaks things down so you can understand the issue.

1 month ago

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Josh

They did a sloppy job of installing and left a mess. I let them know of the issue and they promised to send out a technician. After multiple missed scheduled appointments I gave up and made the fixes myself. Currently I am stuck with using Leaf to replace the light every year at an overpriced rate. I should spent a little more and bought a Culligan.

1 month ago

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Marie

We have extremely hard water. This system does a great job of reducing that so the water is usable for laundry, dishes and personal care.

1 month ago

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Wesley

It doesn’t seem to be measuring the flow of water through the system at all. During initial period it measured the amount of water through the system it no longer does that.

1 month ago

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Stephen M

I wonder about maintenance/service testing. The water still seems fine but I would like to know how the system is keeping up after running for a couple of years.

1 month ago

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Michael

Follow up customer service is non existent. We had your system installed over three years ago and this is the VERY FIRST time anyone has reached out to see how everything is going. For the amount of money we spent on this system you would expect at least a call if not a visit to check and see how things are going.

1 month ago

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Christina

Our family definitely feels a difference in our water after getting a whole house system. Great response when service is needed as well.

1 month ago

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Jack Petersen

A very professional install! Tech took his time to explain everything and double checked everything before leaving after the install

1 month ago

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Glen

I don’t think it’s doing much of anything to improve my water. I have had a technician come and reprogram my system and it has been a couple of months since, and it hasn’t been working well. The salt in the brine tank has not gone down in a couple months. And I have been getting some grit coming out of my faucets. The water smells and tastes like iron. I don’t think it’s worth the high cost for a system that has been ineffective. I’m not happy with it at all, and I’m sorry that I bought it.

1 month ago

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Jim

the salesman lied to us about how much time we had if we did not want their system. they installed it now i can not get to my electrical pannel because of their stuff is in the way. the water filter they put in is above my water heater so it is a hazzard to replace the filter. their stuff also blocks a storage shelf so i have a hard time getting anything off the shelf. i made several calls complaining about it but they would not do anything to correct it.

1 month ago

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Juan

Poor system or the wrong system was sold to us. Our water still smells at times, still cloudy and the way the system was installed has damaged part of my yard because every time the system regenerates it just washes to my driveway.

1 month ago

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Tony

It took 2 visits to install there system. I have called them to come change out my filters under the sink and noone has called me back. Still waiting for them to call me. The Water dept. of Leaf guard does not even have a phone number listed for them. I had to call the Gutter dept and get transferred twice and had to leave a message. Still no call back.

1 month ago

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Bill

They never came back to test the water to see if it offers what it promises, was told by the sales lady would receive free upgrades if it wasn't. Was also told by her that the work done and equipment was guaranteed for life...which it wasn't.

1 month ago

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agustin moran

I don’t like the system, it’s not doing what I was promised it would; especially with avoiding the stains in the shower, toilet and sinks. The system is way too expensive and on top of that now I must pay $400 a year for maintenance. In my last house I had a system that cost me less than $2,000 that did the same as this $6,000 system and for 4 years never needed maintenance. I regret so much purchasing this system that I’m stuck with.

1 month ago

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Yiannis

I only left a one star score because there was no option for zero stars. Horrible service, WAY overpriced and the salesman that came to the house to sell us the system was straight out of a slimey scumbag movie. Not even a yearly service call - nothing. They took the money, had some sketchy guys come and install the "system" and moved on. I now have to find another company to come in and do the yearly service. Do yourselves a favor and pick another company for a home water filtration system.

1 month ago

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Les

I am very satisfied with my system. Haven't had any issues everything is working perfectly! Installation was very professional. Definitely recommend!

1 month ago

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Darryl

My old water softener worked better! My water now stinks so bad, no one wants to drink it. The company said that I have to change my copper pluming to get rid of the taste and odor, even though there is an expensive taste and odor charcoal unit installed. I am so disappointed with this system! I gave up trying to get anything done. Please, shop around first.

1 month ago

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Lazaro

Company is no good, they installed my system paid over 6k never worked correctly, they came out many times alesys s different person and always blamed the last person that came to fix problem. I have pictures of system and how bad it was had to switch to a different company and now have good water. I have well water and leaf will not handle this type of water. Company took responsibility for there system. Do not trust this company.

1 month ago

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Jackie

I didn't like how no one from the company didn't call to find out if our system is still working or need to be service, I need someone to come and check on our system to see if it need refill.

1 month ago

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Michael

The water softener is not for rural settings and the techs are either handcuffed or have not been trained thoroughly. In a city setting I think the system would be fine but not with real hard water.

1 month ago

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Darla

I got my water system installed in one day. I also got a water filtration system in my kitchen so I have cleaner water to drink and use for cookng.

1 month ago

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David

It drastically improved the water softness. We only purchased the water softener and had immediate results. It isn't cheap but worth the money.

1 month ago

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Sharon

The sales representative explained my different options, The service person who came to remove my old system and install my new Leaf water conditioner was on-time and explained the new system to me. I also get maintenance of the system which my previous supplier did not do.

4 months ago

Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Sep. 13th, 2024

Leaf Home Water Solutions Reviews