Name: Leaf Home Water Solutions
Rating: 3.5

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Ricardo Murph Columbus, OH

We purchased the whole house filtration system to save us from buying distilled water for machines in the house. It will also save us from purchasing spring water in plastic bottles for drinking. We signed papers on Wednesday and installation was on Friday. Installation was completed in less time than promised. Everything was clean when the installer left with no messes when completed. After the installer left, I drank from the faucet and I liked the taste of the water even with it being warm. Before the installation I bought flavored water to drink on a regular basis. I can stay away from the plastics for my drinking water and the plastics for my other water needs. I look forward to the other benefits from the installation of this system.

3 years ago

Reply from Leaf Home Water Solutions

Thank you for your recommendation, Ricardo! Leaf Home Water Solutions prioritizes every customer experience, ensuring you get the highest quality water possible.

Sep. 23rd, 2022

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Raymond Johnson

Leaf didn't stand behind the salesmanship and management promise to resolve my water condition scenario. Simply dishonest and field technicians validated after sales/installation Leaf Home Solution System couldn't resolve issues. Plus, salesman indicated an annual service fee of $199 to change filters, UV light, etc and then after 1st year Leaf said.... oh $199 was just a promo at the time of sale now it's $449. As a company, if Leaf stood behind the sale promises I would than have favorable feedback.... unfortunately not a favorable customer review.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Chris Valente

Dealing with issues from the start. Had the system 1year before the tech noticed they forgot to install the charcoal filter. Then there’s the issue of water out of the tap tasting very salty from time to time. Even though I check the system for salt and for ‘bridging’ all the time. I would call the service tech out but don’t want to pay the high price for a call. I should have gone with name brand system had I known.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Dominic Polito

After the installation of the water system ... never heard a thing from the company ... no follow up ... no maintenance offered or suggested for either the whole house water softener or the reverse osmosis sink system...

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Tim Acosta

I was not impressed with the amount repairs this system has had to go through to get it working. I was not impressed by the poor quality of service I received from being stood up 3 times by the techs. I was unpleased by the amount of salt the system blew through in 3 months, I am not happy with the smell of the water.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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David Eppley

Great product, frustrating, inferior service. The salesperson stated that the old water heater would be removed, but after repeated phone calls, that never happened. The original installation was not done per the agreed-upon criteria, resulting in the utility closet door being unable to shut and the electrical panel door not being able to be closed. A subsequent visit occurred after I repeatedly informed the vendor of the issues, but the representative arrived without the necessary supplies, resulting in a functional but aesthetically displeasing equipment installation.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Joseph

I wish someone would contact us and check our system. The water keeps overflowing and doesn’t taste good. No contact from the company since they got our money. We don’t know how to get someone out here to inspect this system

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Beverly

I took them to small claims court for not being truthful about the equipment they talked me into purchasing. It was not appropriate for the plumbing in my house but they failed to mention that bit of information. Despite the indisputable facts--water was at a minimum no longer potable, turned my fixtures brown, and smelled-- they refused to give my money back so I took them to court. I won.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Jim

I like the unit but there should be more free customer service calls for adjustments as needed. I don't like going to YouTube for info when I paid big bucks for the Leaf Home Water Solutions unit..

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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CustomerLarry Inman

Water is still full of iron and dissolved solids and the representative who came to listen to my complaints just shrugged and left never to call or offer a solution. I feel like I got conned into buying a system to replace my Culligan system and I still won’t drink the water.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Jack

Very polite, listens to the customer, explains things, to the point, breaks things down so you can understand the issue.

1 year ago

Reply from Leaf Home Water Solutions

Welcome to the Leaf Home Water Solutions family!

Dec. 12th, 2024

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Josh

They did a sloppy job of installing and left a mess. I let them know of the issue and they promised to send out a technician. After multiple missed scheduled appointments I gave up and made the fixes myself. Currently I am stuck with using Leaf to replace the light every year at an overpriced rate. I should spent a little more and bought a Culligan.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Marie

We have extremely hard water. This system does a great job of reducing that so the water is usable for laundry, dishes and personal care.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Dec. 12th, 2024

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Wesley

It doesn’t seem to be measuring the flow of water through the system at all. During initial period it measured the amount of water through the system it no longer does that.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Stephen M

I wonder about maintenance/service testing. The water still seems fine but I would like to know how the system is keeping up after running for a couple of years.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Dec. 12th, 2024

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Michael

Follow up customer service is non existent. We had your system installed over three years ago and this is the VERY FIRST time anyone has reached out to see how everything is going. For the amount of money we spent on this system you would expect at least a call if not a visit to check and see how things are going.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Christina

Our family definitely feels a difference in our water after getting a whole house system. Great response when service is needed as well.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Dec. 12th, 2024

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Jack Petersen

A very professional install! Tech took his time to explain everything and double checked everything before leaving after the install

1 year ago

Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Dec. 12th, 2024

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Glen

I don’t think it’s doing much of anything to improve my water. I have had a technician come and reprogram my system and it has been a couple of months since, and it hasn’t been working well. The salt in the brine tank has not gone down in a couple months. And I have been getting some grit coming out of my faucets. The water smells and tastes like iron. I don’t think it’s worth the high cost for a system that has been ineffective. I’m not happy with it at all, and I’m sorry that I bought it.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Jim

the salesman lied to us about how much time we had if we did not want their system. they installed it now i can not get to my electrical pannel because of their stuff is in the way. the water filter they put in is above my water heater so it is a hazzard to replace the filter. their stuff also blocks a storage shelf so i have a hard time getting anything off the shelf. i made several calls complaining about it but they would not do anything to correct it.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Juan

Poor system or the wrong system was sold to us. Our water still smells at times, still cloudy and the way the system was installed has damaged part of my yard because every time the system regenerates it just washes to my driveway.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Tony

It took 2 visits to install there system. I have called them to come change out my filters under the sink and noone has called me back. Still waiting for them to call me. The Water dept. of Leaf guard does not even have a phone number listed for them. I had to call the Gutter dept and get transferred twice and had to leave a message. Still no call back.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Bill

They never came back to test the water to see if it offers what it promises, was told by the sales lady would receive free upgrades if it wasn't. Was also told by her that the work done and equipment was guaranteed for life...which it wasn't.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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agustin moran

I don’t like the system, it’s not doing what I was promised it would; especially with avoiding the stains in the shower, toilet and sinks. The system is way too expensive and on top of that now I must pay $400 a year for maintenance. In my last house I had a system that cost me less than $2,000 that did the same as this $6,000 system and for 4 years never needed maintenance. I regret so much purchasing this system that I’m stuck with.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Yiannis

I only left a one star score because there was no option for zero stars. Horrible service, WAY overpriced and the salesman that came to the house to sell us the system was straight out of a slimey scumbag movie. Not even a yearly service call - nothing. They took the money, had some sketchy guys come and install the "system" and moved on. I now have to find another company to come in and do the yearly service. Do yourselves a favor and pick another company for a home water filtration system.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Les

I am very satisfied with my system. Haven't had any issues everything is working perfectly! Installation was very professional. Definitely recommend!

1 year ago

Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Dec. 12th, 2024

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Darryl

My old water softener worked better! My water now stinks so bad, no one wants to drink it. The company said that I have to change my copper pluming to get rid of the taste and odor, even though there is an expensive taste and odor charcoal unit installed. I am so disappointed with this system! I gave up trying to get anything done. Please, shop around first.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Lazaro

Company is no good, they installed my system paid over 6k never worked correctly, they came out many times alesys s different person and always blamed the last person that came to fix problem. I have pictures of system and how bad it was had to switch to a different company and now have good water. I have well water and leaf will not handle this type of water. Company took responsibility for there system. Do not trust this company.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Jackie

I didn't like how no one from the company didn't call to find out if our system is still working or need to be service, I need someone to come and check on our system to see if it need refill.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Michael

The water softener is not for rural settings and the techs are either handcuffed or have not been trained thoroughly. In a city setting I think the system would be fine but not with real hard water.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Darla

I got my water system installed in one day. I also got a water filtration system in my kitchen so I have cleaner water to drink and use for cookng.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Dec. 12th, 2024

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David

It drastically improved the water softness. We only purchased the water softener and had immediate results. It isn't cheap but worth the money.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Dec. 12th, 2024

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Beverly

I continue to have a water mark in my teapot from lime I suppose. When this was installed I asked if I needed to continue to use a Brita filter. I was told no.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Sep. 13th, 2024

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Sarah New Orleans, LA

Great, competent, friendly people who answer phone and provide generous information! Don N, JayCee, Justin C are all outstanding.

2 years ago

Reply from Leaf Home Water Solutions

Custom-built to your specific water needs to ensure you get the cleanest and healthiest water throughout your home. Thank you for your recommendation!

Dec. 5th, 2023

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Paula Assad

We were told our water was very acidic. Glad he came and tested our water. The installation was a day later and very professional.

3 years ago

Reply from Leaf Home Water Solutions

Thank you for the 5-star review, Paula. Leaf Home Water Solutions are expertly installed home water treatment systems, optimized for your water needs.

Jul. 21st, 2022

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Tim Sauerbrey

My well water was so bad you couldn't stand the smell or taste. Since the equipment was installed the water tastes great and there is no smell.

3 years ago

Reply from Leaf Home Water Solutions

Every install is given the white glove treatment and is curated with your home in mind, Tim. Thank you for choosing Leaf Home Water Solutions.

Jul. 21st, 2022

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Ronald Duran Saint Cloud, FL

Good quality equipment for the money. The sales rep was great however I never received a call back to ask how was everything going with the product.

3 years ago

Reply from Leaf Home Water Solutions

Custom-built to your specific water needs to ensure you get the cleanest and healthiest water throughout your home. Thank you for your recommendation!

Jul. 18th, 2022

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Robert j Chaffin Newark, OH

Told me I had hard water and rest of the water was okay and they stopped the water software the same day they test my water

3 years ago

Reply from Leaf Home Water Solutions

Leaf Home Water Solutions stands behind the integrity of each and every one of our products. Happy we exceeded your expectations.

Jul. 18th, 2022

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Joseph A Vargas Largo, FL

The purchase was fine once I got it installed and I paid it off I couldn't get any response or customer service and then when they did respond they told me to read the manual I was very disappointed

3 years ago

Reply from Leaf Home Water Solutions

Thank you for taking the time to leave this review with us, Joseph. If we can help in any way in the future, don't hesitate to contact us at support@leafhomewatersolutions.com.

Jul. 18th, 2022

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Mary Stanley

I needed my system serviced and called this morning at 9:00 a.m. By 2:00 p.m. Jerry S was at my house and had repaired my water system. He did a great job was very nice and helpful during the service call.

11 months ago

Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Jan. 6th, 2025

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Karen Doig

I truly are enjoying having this water solutions system installed in my kitchen. It makes my life more comfortable and enjoyable. I recommend this system to anyone past 60 years old who has to lift 5 gallon jugs of drinking water onto the cooler or anyone who has back problems.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for choosing Leaf Home Water Solutions for your home!

Sep. 13th, 2024

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Kathleen Hamilton Wesley Chapel, FL

I am happy with the water system but had a tech visit and found out what it will cost to have my filters change every year. Although the salesman stated free installation just cost of filters. Did not say it would be over $300 per year for filters. That should have been told up front. I want to beable to buy my own filters and want to know where I can get and if there is a universal filter available.

1 year ago

Reply from Leaf Home Water Solutions

You and your home deserve cleaner, safer water. Our team loved making this a reality.

Mar. 29th, 2024

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Jerry Cleveland, OH

I love how my water out of the faucet does not have the chlorine taste and smell. I think it tastes better than out of my osmosis tap. Another thing I like about my system is when I take a shower, my skin feels much softer and does not feel dry and scratchy afterward. Thank You Leaf Water Solutions.

3 years ago

Reply from Leaf Home Water Solutions

Every install is given the white glove treatment and is curated with your home in mind. Thank you for choosing Leaf Home Water Solutions, Jerry.

Jan. 14th, 2022

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Robert

I was very dissatisfied with the salt-free water softener. Leaf replaced it with an undersized salt water softener. The installer messed up my chlorinator. I eventually replaced the entire system for half of what I spent on the Leaf system. I would recommend running away from Leaf Home Water Solutions as fast as you can.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Lois

After spending $6,000+ on your water softener 16 mos ago, I can't believe I am having a problem already! I called the service # on the unit several times and talked to your very nice ladies, who said they'd have someone call back: NEVER happened + they said there is NO phone# for corporate office in Ohio, not even for them.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Anthony

I like that the system is low maintenance and simple. I dislike that at times my water is salty and that I haven’t been able to get any straight answer on why.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Hodge Sierra

I have been calling for a tech to come out. Had this system for 2 years now and the salt has not even moved. I need someone to come out to see if this is even working. So good luck getting anyone

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Laurie Menzie

Finally had a "high end" service call 5 months after installation and no software water. We agreed to give them 5 days to see if tge adjustments work. Brian, the head of the team who came, explained what may, or may not, be remaining issues, but we will allow a few more days before rendering final judgement.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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LadyAngela9

Sketchy installers stole my copper pipe they so graciously replaced for me. System helps but did not solve my problems. Never got a follow up/ check in to see if I was satisfied or if the system was working. Somehow I "saved" $2k+. Pricing is bullshit. Company is sketchy. Shop around don't go with this company.

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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Heidi Benz

Horrible company-damaged my kitchen cabinet and just walked away-maybe I wouldn’t notice??? I noticed!!! It took many phone calls and finally a bill from a kitchen cabinet company that I called to fix the problem to get them to respond to me. They did reimburse me but seriously-I would not recommend this company and I will never use them again!

1 year ago

Reply from Leaf Home Water Solutions

Thank you for your feedback. We request that you contact us at support@leafhomewatersolutions.com or 888-320-5497, if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.

Dec. 12th, 2024

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