Leaf Home Water Solutions Reviews

"The product and customer service of this company are terrible. Beware of their sales representatives—they make promises but once they have your money, no one takes your call or calls back. I left several voice messages but never received a callback."

Good service, good quality water and dependable installation. You can really taste the difference.

Your system really sucks, we have never used a softener system before but I won’t be recommending your product to anyone. In fact we tell people to go to Culligan. This was a bad investment for us.

They installed my water softener and RO system in one day been working fine now for two years

Do Not do business with this company unless you just love to be scammed. My wife and I are 71 years old, and we have had a water softener for the last 30 years, as we have very hard water at our farm house. The softener has been in the basement, and it is getting increasingly difficult to get the salt down the stairs to the softener. We decided that we should invest in a water system that used no salt, so we called Leaf home water solutions to come analyze our water and give us an estimate on a system. They sent out this snake oil salesman who deliberately tried to scam us almost double what they were able and willing to sell the system for. First he analyzed the water and said we had very bad water, (which we already knew), then commenced to say that we needed this special system with the extra tanks to make sure the system could clean water, then he played with his calculator for 5 minutes like he didn’t already know what he was going to charge, and then said we can do it for $12500 (these numbers are approx, but close, this was all verbal not written, up to this point). In hindsight, I should have thrown him out right then. I chuckled and said ya, that's not going happen, he grabbed his calculator and said maybe there’s something I can do to lower that some, he played with it for another 3 minutes and said yes, if I do that we can do it for $11300, and again I said not going to happen. He did this to more times, down to $9800, then $8000 at which time I agreed, that at 9% financing we would do it. So he called the finance company, and came back saying that they would finance it but at a higher interest rate, at which I refused again, so what did he do, he came down again to $7000 to cover the extra interest rate, at which we agreed to. So he told us that this system would create a white residue for about the first 3 months and then it would go away, that it was removing the calcium build up from the water lines, well the white calcium ruined every faucet and shower fixture in the house with so much white stuff that when trying to clean it off it would take the black right off the black stainless fixtures, it ruined the glass shower surround to the point that you can’t see through it unless you spend countless hours with a power scrubber just to get enough to come off that you can see through, and then it comes right back again. This is not soap scum, this water treatment does something to the water that makes all this calcium coagulate into globs that ruin everything they touch, our shower head has white stalagmite looking things growing from each pore that the water comes through until they eventually plug up completely. This does not stop in 3 months it is a continuous process, if our water was was so bad when they tested it that there system could not clean it then they should have told us that at the time. We filed a complaint with the finance company and they notified leaf home water and they sent a guy out to inspect the system and reported back to Service financial that the system was working correctly, it might be functioning correctly, but it is not doing what we were told it would do when we purchased it, it is so much worse than the $500 water softener that we had to start with. We asked them to remove the system and pay the finance company the balance owed, and they refused to do anything, the finance company refused to put any pressure on them to do the right thing, we just got scammed out of $7000 by a company that claims to be legit. Don’t let it happen to you.

I am happy with the water system but had a tech visit and found out what it will cost to have my filters change every year. Although the salesman stated free installation just cost of filters. Did not say it would be over $300 per year for filters. That should have been told up front. I want to beable to buy my own filters and want to know where I can get and if there is a universal filter available.

It was installed in one day and the installer explained everything to me.