Name: Optima Tax Relief
Rating: 3.8

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Joyce A. Palmdale, CA

THIS COMPANY IS A RIP-OFF! My husband and I paid $500.00 for their investigation- which they claimed was mandatory before they began. The "investigation" basically told us what we knew already. We owed a DEBT. Optima then gave us a big bill , around 3k to pay them on top of the $500.00 we had already paid. No guarantees. We opted to not go with them and go with a CPA which was CHEAPER ONLY 1500! OPTIMA refused to refund any of the $500.00 we paid! DO NOT GO TO THIS COMPANY!!!! TRY YOUR LOCAL CPA!!!!!!

7 years ago

Reply from Optima Tax Relief

Thank you for reaching out and we want to let you know that we take everyone’s experience with our company very seriously, and we work hard to provide the best possible resolution for all of our clients. Your concerns are especially important to us, and we aim to make any experience with us a total success. We would like to state that we have full confidence in our staff to deliver excellent service and results. Our team truly goes out of their way for every client who hires us. We are extremely proud of our staff and the amazing work that they do in helping thousands of people solve their IRS problems every month. We have resolved over a half billion dollars in tax debts for our clients. We have received the Torch Award for Ethics from the Better Business Bureau as well as many other awards recognizing our adherence to the highest ethical standards, consumer-first business practices, and community service. We have a small army of qualified tax attorneys and enrolled agents possessing the certifications required to negotiate directly with the IRS on our clients’ behalf and resolve their tax issues, and we are also officially approved by the IRS to provide continuing education courses. Our success is made possible thanks to our dedicated staff – hundreds of the hardest-working tax professionals you can find – who pour their hearts and minds into helping every one of our clients, every day. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns and is ready and waiting to speak with you with additional steps we can take to further assist you with your case. Please feel free to give us a call at (800) 965-3192 at your earliest convenience. We are ready to help resolve any and all of your concerns, and we thank you for providing us with that opportunity by reaching out. We look forward to speaking with you soon.

Nov. 7th, 2018

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Thomas Barry Granville, OH

This company HAS to be paying for positive reviews. They have been helpful in only one way: parting me with money I could have used to find a better alternative. DO NOT USE THIS SERVICE. Trust me, I could have saved thousands of dollars and months of anguish if I had just done some more research. This company has many bad reviews if you drill down deep enough to get past the positive ones they have bought.

7 years ago

Reply from Optima Tax Relief

Thank you for voicing your concerns, as well as the feedback you provided. We take everyone’s experience with our company very seriously, and we work hard to make it a happy and successful one. We are extremely proud of our staff and the amazing work that they do in helping thousands of people solve their IRS problems every month and we want to take this as an opportunity to further enhance our client experience. Our success is made possible thanks to our dedicated staff - hundreds of the hardest-working tax professionals you can find - who pour their hearts and minds into helping every one of our clients, every day. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns and is ready and waiting to speak with you with additional steps we can take to further assist you with your case. Please feel free to give us a call at (800) 965-3192 at your earliest convenience. We are ready to help resolve any and all of your concerns, and we thank you for providing us with that opportunity by reaching out. We look forward to speaking with you soon.

Aug. 16th, 2018

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j Upland, CA

I owed the IRS tens of thousands of dollars but after 3 years of back & forth thanks to optima tax relief they were able to have it settled for $100!

7 years ago

Reply from Optima Tax Relief

We're happy to hear that you are ecstatic regarding the resolution you received. We wish you the best moving forward, and we thank you for taking the time out of your day to leave us a review!

Jul. 16th, 2018

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Wanda Becton Memphis, TN

They where wonderful helpful and very friendly willing to work with you letting you know every step really took a load off

7 years ago

Reply from Optima Tax Relief

Hi Ms. Becton, we certainly appreciate you taking the time out of your busy day to leave us a review. We were happy to be a "wonderful, helpful, and very friendly" team for you in your time of need! Dealing with the IRS doesn't have to be difficult, and we aim to provide you with a resolution that works for you. We wish you the best moving forward, and thank you again!

Jun. 27th, 2018

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Mukong Adeso Ashland, VA

Horrible experience. Complete disconnect between what was promised us by their sales representative and the actual representatives. We kept sending them endless paperwork while our fees and interest increased. Ended up paying more than when we started one year after. As far as I am concerned, they are a complete scam. They are fee before service so they don’t care to offer any services since you have paid them already. Horrible mistake to have been involved with them. A word to the wise is enough. Avoid being a victim to their scam and go somewhere else.

7 years ago

Reply from Optima Tax Relief

Hi M. Adeso, we’d like to thank you for sharing your feedback with us, and we want to emphasize that we plan to take care of your concerns immediately. We have a quality assurance specialist who has already been briefed on your case and is ready to assist you further, and will be contacting you shortly. We also encourage you to call us at (800) 965-3192 if you prefer to speak with us at your convenience. Delivering excellence to all of our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details, as well as review your case so as to determine what further assistance we are able to provide. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity.

May. 22nd, 2018

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kenneth black Dayton, TX

The people at Optima Tax did a wonderful job on 3 years of tax problems. I know their actions saved me thousands, which is way better than owing it!! Thanks Ken Black

7 years ago

Reply from Optima Tax Relief

Hi Mr. Black! We are so glad that you think we did a "wonderful job" - we love working hard for clients like yourself. Thank you for the review!

Apr. 26th, 2018

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Peidro Foreman

Very good company to deal with...helped me so much...didn't think they could but optima proved me wrong very good company to hire

8 years ago

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jc Grand Rapids, MI

this is very simple scam for them they tell you it going to cost 3 or 4000 after that done they keep asking for more money the customer can not say no cause afraid of loose the already money paid so keep sending money they keep charging more money I did canceled the job never done after I realize this was scam so I ask for my money back but my money still in their pocket that their job to keep money from customers DONT TRUST THIS PEOPLE I LOST ALMOST $7000 nothing but scamers

8 years ago

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Blair K Ardmore, PA

I had an impeccable experience with Optima tax relief. I was suggest Optima Tax Relief to anyone with a tax problem! K. Blair

8 years ago

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Dan Sullivan

Omg-outstanding results ty so much optima tax, what a large crushing burden just reduce to next to nothing, again it truly is tax relief

8 years ago

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manyy Framingham, MA

just bad service, this people charge the a lot money and never help me out, really really bad people i did not recommended to anyone to trust optima tax relief, after charge me $3400 they push me to cancel the service and then denied to refund my money at all, what bad idea to trust at optima tax relief, what a nightmare was my experience, I fell bad wasting time and money

8 years ago

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Thomas

I am extremely satisfied with Optima Tax Relief. They are very professional and knowledgeable. They negotiated by debt down to what I could afford.

8 years ago

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DANIELLE Topeka, KS

SMH. DO NOT DO BUSINESS WITH THIS COMPANY! GO TO IRS.GOV TO READ MORE ABOUT YOUR RIGHTS AS A TAXPAYER OR MAKE AN APPOINTMENT WITH YOUR LOCAL IRS OFFICE TO DISCUSS YOUR ISSUE. THAT IS WHAT I WISH WE HAD DONE. PAID OPTIMA $1K. ONLY TO BE HARRASSED TO SIGN DOCUMENTS AUTHORIZING OTR TO DIRECT DEBIT MY HUSBAND'S BANK ACCOUNT. THE CONTRACT(YES CONTRACT) USE LANGUAGE SUCH AS: BOUND, WILL ATTEMPT , AND NO GUARANTEE. AGAIN, DO NOT DO BUSINESS WITH THIS COMPANY!

8 years ago

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Kevin Welch Mobile, AL

Optima is a scam. They do nothing that you cannot do for yourself. If you qualify, go and get the forms and fill them out. If you need help filling out the forms, walk in to a local accounting office and ask for it. You will spend thousands less and get the same result. I lost 6,500 to these guys and it was my fault. They tell you one thing on the phone and then have you sign a document that claims there is no guarantee. Total Scam! Check the positive reviews, something seems off.

8 years ago

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Sidney Johnson

I would like to thank optima for all the hard work they done for me and my family. I don't know where we would be without there services.

9 years ago

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Gerald Steinkraus Niles, MI

After my bankruptcy they helped me with my outstanding taxes and made a great deal with the IRS. Very glad I found this company!

9 years ago

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Gary Alamo, CA

This company took over my case which was 3/4 of the way through a offer and compromise inwhich my existing tax person died. They took my money and dropped it. I was refuse after is had been in process for apprx. 2 yesrs and now tell me the IRS is going to shut down my busines, etc. They now want $5000 more to stip the IRS from shutting me down and put me on payments. DO NOT USE THESE PEOPLE

9 years ago

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Belinda Miami, FL

I used optima tax relief 2014 had a good experience from start to finish. They were very professional. I would tell friends and family members.

9 years ago

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Becca Jones Bel Air, MD

Optima tax relief helped me in a time when I needed it most. They allowed me to resolve nearly $10,000 I owed in taxes. They are knowledgeable of the IRS and helped me each step of the way for my debt relief.

4 years ago

Reply from Optima Tax Relief

What a reduction! We’re overjoyed to hear that you are not only a satisfied customer but that we were also able to reduce your tax balance with the IRS.

Nov. 22nd, 2021

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Verified Customer

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Uplantis

ti am happy we them so far we have not problem just

1 year ago

Reply from Optima Tax Relief

We are completely dedicated to assisting taxpayers resolve their tax problems! Thank you for the compliment.

Sep. 3rd, 2024

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Verified Customer

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Mark

They took the time to work with me to help settle my debt

1 year ago

Reply from Optima Tax Relief

Stupendous! We are overjoyed to hear that our team of tax professionals has been able to provide you the assistance that you require!

Feb. 15th, 2024

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Verified Customer

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Vivian

We have paid you a lot of money and still don’t have any answers about our taxes. We would like to know what’s going on please contact us.

2 years ago

Reply from Optima Tax Relief

Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Oct. 11th, 2023

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Verified Customer

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Mary Prosper, TX

Professional, finish all phases in a timely manner.

2 years ago

Reply from Optima Tax Relief

We’re so grateful to have had you as a client! Thank you for your kind words.

Oct. 4th, 2023

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Verified Customer

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Dana Malone Madison, AL

Everything was simple and easy. Very informative

2 years ago

Reply from Optima Tax Relief

Happy to hear that our team of tax professionals was able to assist you!

Jul. 19th, 2023

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Verified Customer

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dwaylene buford

Very understandable customer service helped my case

2 years ago

Reply from Optima Tax Relief

We’re so grateful to have had you as a client! Thank you for your kind words.

Jul. 19th, 2023

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Verified Customer

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Joseph Cleveland, OH

Professionalism, politeness and patience.

2 years ago

Reply from Optima Tax Relief

Wow, we appreciate your glowing testimony. We have appreciated working with you and value you as a client!

Jul. 12th, 2023

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Verified Customer

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Samantha

They get back to their customers very fast

2 years ago

Reply from Optima Tax Relief

Wow, we appreciate your glowing testimony. We have appreciated working with you and value you as a client!

Jun. 21st, 2023

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Verified Customer

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Bernard DeLand, FL

AWESOME THEY ARE GOOD PEOPLE TO WORK WITH.

2 years ago

Reply from Optima Tax Relief

Our top priority is making sure our clients have a full understanding of what’s going on with their cases. We’re happy to hear that we were able to assist you.

May. 24th, 2023

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Verified Customer

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Jose Galito Ashburn, VA

Outstanding customer service, patience, professionalism.

2 years ago

Reply from Optima Tax Relief

Thank you for the compliment! We do our best to make our client's experience as easy and seamless as possible.

Jan. 5th, 2023

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Verified Customer

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Carole Burnette Powder Springs, GA

Every one helpful and through in their job

2 years ago

Reply from Optima Tax Relief

Thank you for the compliment! We've enjoyed having you as a client.

Dec. 22nd, 2022

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Verified Customer

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S Thompson Euless, TX

Excellent customer service, very responsive

2 years ago

Reply from Optima Tax Relief

Wow, we appreciate your glowing testimony. We always try to go the extra mile for all of our clients! Thank you for the positive feedback.

Dec. 22nd, 2022

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Verified Customer

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Jennifer Richmond Punta Gorda, FL

After i paid the 3,600 they wont answer the phone. They answered everytime i called them beforehand and now NO ONE answers

2 years ago

Reply from Optima Tax Relief

Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Dec. 22nd, 2022

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Verified Customer

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Carol williams Joppa, MD

Optima makes you feel safe and in good hands

2 years ago

Reply from Optima Tax Relief

Fantastic to hear! Thank you for the positive review.

Dec. 16th, 2022

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Verified Customer

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William R Spears Richmond, CA

Great experience with company overall! Attention to detail

2 years ago

Reply from Optima Tax Relief

Thank you for your positive review. Our team of tax professionals is here to assist you and answer any of your tax questions!

Dec. 8th, 2022

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Verified Customer

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TAHNEE IRVIN Hurst, TX

SUPER HELPFUL, PATIENT WITH QUESTIONS, EXPLAIN EVERY STEP

2 years ago

Reply from Optima Tax Relief

Amazing to hear! Our team has a passion for resolving tax debt and we are happy to hear that we were able to help you out.

Dec. 8th, 2022

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Verified Customer

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Greg Clovis, CA

They are very helpful and are working very hard on my cae

2 years ago

Reply from Optima Tax Relief

Thanks for the kind words! We make it our mission to help each and every one of our clients with their tax debt.

Dec. 8th, 2022

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Verified Customer

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John Conway San Bernardino, CA

Staff kept us updated continuously on our tax issue.

2 years ago

Reply from Optima Tax Relief

Wow! Thank you for your kind words. We understand that owing the IRS can be extremely stressful and it makes us so happy to hear that we were able to resolve your tax debt.

Dec. 8th, 2022

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Verified Customer

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DAVID DALE DELKA Salt Lake City, UT

Very upfront with the process with no suprises

2 years ago

Reply from Optima Tax Relief

Thank you for choosing Optima to assist you with your tax needs! We wish you well moving forward.

Dec. 8th, 2022

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Verified Customer

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Kevin davis Oak Hill, WV

They keep you posted and share information. Awesome job

3 years ago

Reply from Optima Tax Relief

We appreciate the time you took out of your day to leave this fantastic review!

Nov. 17th, 2022

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Verified Customer

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JOHN WEBB Pensacola, FL

Because they do not quit and know what you need.

3 years ago

Reply from Optima Tax Relief

Our team of tax professionals is here to resolve your tax debt. We’re happy to hear that you had such a great experience with us!

Nov. 17th, 2022

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Verified Customer

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Mike Armstrong Madison, IN

Experts in their field; gave me lots of peace of mind

3 years ago

Reply from Optima Tax Relief

Thank you for the compliment! We've enjoyed having you as a client.

Nov. 3rd, 2022

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Verified Customer

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Kevin McKenzie Martinsburg, WV

The process has been professional and smooth.

3 years ago

Reply from Optima Tax Relief

Wow, we appreciate your glowing testimony. We have appreciated working with you and value you as a client!

Nov. 3rd, 2022

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Verified Customer

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Miriam Fundora Miami, FL

Very professional, quality in their service.

3 years ago

Reply from Optima Tax Relief

Thank you for your positive review. Our team of tax professionals is here to assist you and answer any of your tax questions!

Oct. 27th, 2022

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Verified Customer

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Nicholas Littlejohn Chicago, IL

Professionalism & Informative behavior was well above par.

3 years ago

Reply from Optima Tax Relief

Glad to hear you’ve had a positive experience with our team so far. We make every effort to accommodate each of our clients to ensure that they are getting the best customer service!

Oct. 27th, 2022

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Verified Customer

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Raymond Ramsey North Haven, CT

They are polite, respectful and professional

3 years ago

Reply from Optima Tax Relief

Thank you for thinking of our staff as 'polite, respectful and professional.' We wish you well!

Oct. 27th, 2022

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Verified Customer

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Mark Chambers Prospect, KY

Optima was quick to response to my income tax case.

3 years ago

Reply from Optima Tax Relief

We appreciate your kind words! Thank you for taking to write us such a positive review.

Oct. 27th, 2022

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Verified Customer

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Robert D Green South Lake Tahoe, CA

very helpfull and understanding and paient

3 years ago

Reply from Optima Tax Relief

We are completely dedicated to assisting taxpayers resolve their tax problems! Thank you for the compliment.

Oct. 13th, 2022

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Verified Customer

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Gregory P White Houston, TX

They work really hard to satisfy their customers.

3 years ago

Reply from Optima Tax Relief

Wow, we appreciate your glowing testimony. We always try to go the extra mile for all of our clients! Thank you for the positive feedback.

Oct. 9th, 2022

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Verified Customer

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Duane Roundtree Mechanicsville, VA

Excellent follow up to questions. Very professional

3 years ago

Reply from Optima Tax Relief

Thank you for thinking of our team as "professional." We appreciate you sharing your experience!

Oct. 9th, 2022

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Verified Customer

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James marrero Riverside, CA

They've been helping me out through the whole process.

3 years ago

Reply from Optima Tax Relief

Sensational! It always makes us happy to hear that our team was able to provide clarity and assistance on your case! We appreciate your positive review.

Oct. 9th, 2022