Optima Tax Relief
9.4
Overall Score
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Verified Customer
Review Source
Jim Maciejewski Valrico, FL
They were very understandable and addressed all of concerns.
6 years ago
Reply from Optima Tax Relief
Hi Mr. Maciejewski, we’re thrilled to hear that you thought we were “very professional throughout the entire process from start to resolution.” We were also happy to keep you involved in the process, so we’re happy to hear that the “final results were even better than what you thought they would be.” Thank you, and we wish you the best! We’ll let your point of contact know that you enjoyed working with them – we were very happy to work with you, too.
Apr. 6th, 2018
Verified Customer
Review Source
Non satisfied customer Silver Spring, MD
Because I didn't really get any satisfaction from using them. When it was all said and done I was still in the same situation
6 years ago
Reply from Optima Tax Relief
Thank you for sharing your feedback. We certainly want to stay in communication and work together to find a resolution that addresses your concerns. As we cannot locate you in our records, we encourage you to give us a call at (800) 965-3192, so that we may provide additional assistance and ultimately, a positive experience with us. We thank you for providing the opportunity to work together, and we look forward to speaking with you soon.
Sep. 26th, 2018
Verified Customer
Review Source
Peidro Foreman Red Oak, TX
Did what they said they would do...honest and helped my life out tremendously
6 years ago
Reply from Optima Tax Relief
Thanks for the feedback, Mr. Foreman! We certainly appreciate it and we are thankful for great clients like yourself. We wish you the best moving forward.
Oct. 19th, 2018
Verified Customer
Review Source
Ken M.
Service was good for me. But, I wish I new how long the process was going to take.
6 years ago
Reply from Optima Tax Relief
Thank you, we appreciate your review.
Dec. 20th, 2018
Verified Customer
Review Source
Larry Wallum
They worked wonders and helped aleviate my heavy tax burden.
6 years ago
Reply from Optima Tax Relief
Hi Mr. Wallum, thanks for sharing your feedback with us! While it's unfortunate that you had to experience all of that, we are thrilled to have helped you reach a resolution that has changed your life, so much so that your "life has hope now." We wish you the best!
Jul. 24th, 2018
Verified Customer
Review Source
Steve
Optima Tax bailed me out of a mess, however I didn't find their representives warm & fuzzy
6 years ago
Reply from Optima Tax Relief
Thanks Mr. Steve, and we appreciate the feedback.
Dec. 20th, 2018
Verified Customer
Review Source
Dean Hooker Laporte, MN
Very professional, Optima did the very best job that could be expected
6 years ago
Reply from Optima Tax Relief
Thank you - we aim for professionalism at all times. Wishing you well, Mr. Hooker!
Dec. 20th, 2018
Verified Customer
Review Source
Mark Caldwell
They were quick fast with my account and corrected my Tax return.
6 years ago
Reply from Optima Tax Relief
Thanks Mr. Caldwell!
Dec. 20th, 2018
alfred lombardo Norristown, PA
I haven’t had my final call from the tax professional yet but so far they have been fantastic. They keep me advised on every aspect of the process.
1 year ago
Reply from Optima Tax Relief
Thank you for the compliment! We do our best to make our client's experience as easy and seamless as possible.
Oct. 18th, 2023
Christopher Covington, GA
How quickly they went to work on my case-feels like they do care no rushed phone calls - they responded to my phone calls - emails timely manner
1 year ago
Reply from Optima Tax Relief
We are happy to have been able to assist you!
Oct. 13th, 2023
Dorothy Bowker Houston, TX
Overall Optima has helped to get the Tax returns in order. Was a little behind due to the IRS being on their "Recovery Mode" after the COVID.
1 year ago
Reply from Optima Tax Relief
Dealing with the IRS can be a headache! We are overjoyed to hear we were able to resolve your tax burden.
Aug. 2nd, 2023
Review Source
Shari FL
I have been asked repeatedly for a review but I am at the start of the process and nothing has happened yet except for me filling out forms. I give two stars for taking up my time before I can give an honest review of the process.
1 year ago
Reply from Optima Tax Relief
Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.
Aug. 2nd, 2023
Alex R Johnson City, TN
Optima lure you in with a salesperson who has no knowledge of taxes at all, tells you what you want to hear. You pay up front, then they stall for a year so they can do your upcoming taxes and hope some money shakes out. When it doesn't they offer you $350 to sign a contract not to disparage the company. They set up a payment with the IRS which anyone can easily do. I paid Optima 3k and by the end of the process I owed roughly 2k more to the IRS then when I began the process. Red the negative reviews of optima, they all say the exact same thing, those are the ones to believe
1 year ago
Reply from Optima Tax Relief
We sincerely appreciate the feedback you provided. We want to assure you that we strive to provide the highest quality of customer service as well as obtain the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to a Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.
Jul. 18th, 2023
E Larkins NC
Amazing! I had an issue with the irs I didn’t know I had & immediately thought of optima. Customer service was hospitable
1 year ago Edited January 10, 2024
Reply from Optima Tax Relief
Wow, we appreciate your glowing testimony. We always try to go the extra mile for all of our clients! Thank you for the positive feedback.
Mar. 2nd, 2023
Jon Tualatin, OR
Liked the friendliness and the help guiding me through the process. I am not computer literate so they helped me with paperwork.
1 year ago
Reply from Optima Tax Relief
We appreciate your positive review! We pride ourselves on providing the best customer service to all our clients.
Mar. 1st, 2023
Review Source
R J Soledad, CA
They were able to help fast and easily, If I had any questions they would promptly call as soon as they can to help through the whole process.
1 year ago
Reply from Optima Tax Relief
Amazing to hear! We make it our mission to address all our client’s concerns and ensure they understand every step of our process.
Feb. 22nd, 2023
Mary San Francisco, CA
I really appreciate your help with this matter. The team has been very helpful and professional. I will tell my friends about my experience.
1 year ago
Reply from Optima Tax Relief
Thank you for choosing Optima to assist you with your tax needs! We wish you well moving forward.
Jan. 25th, 2023
Review Source
Paul
The Team of Professionals at Optima Tax Relief worked together, to take on IRS for me. They have my back. They saved me a lot of money.. Thank you
1 year ago
Reply from Optima Tax Relief
Wow, we appreciate your glowing testimony. We have appreciated working with you and value you as a client!
Jan. 24th, 2023
Review Source
Steven Springfield, NJ
Everyone one is pleasant and patient. I have not been able to get materials to you due to a serious illness but I am trying to finish up this week
1 year ago
Reply from Optima Tax Relief
Thank you for taking the time to leave us a positive review. We wish you well!
Jan. 24th, 2023
Amaro Ramirez Fort Worth, TX
Optima Tax has kept the IRS from taking my property. They are very informative about everything that's going on with my case.
1 year ago
Reply from Optima Tax Relief
Thank you for your positive review. Our team of tax professionals is here to assist you and answer any of your tax questions!
Jan. 20th, 2023
Aballplayer2019 Tolleson, AZ
I had Optima up to a couple of days they stop helping because I wouldn’t give them my current girlfriends pay stubs remind you only time they can ask for that optima or IRS is if your married to the person so they cancel the help which wasn’t much . Communication with anyone is horrible as well as the the portal. Waste of time and money wouldn’t recommend it.
2 years ago
Reply from Optima Tax Relief
Your opinion truly matters to us. We'd like to speak with you as soon as possible to make the situation right and better understand your concerns. However, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.
Apr. 18th, 2022
Jamet Teufel Schaumburg, IL
Well where do I start, Well I we started with optimum tax relief and and it's been a couple months , I had to call them threatened to cancel my subscription with them is my subscription with them my account with them account with them plus I've had to pay almost $3500 just to keep things going and after I threatened to do something then they decided they were going to move faster on my account
2 years ago
Reply from Optima Tax Relief
We hear you and we thank you for sending in feedback. We want to emphasize that we take our client's concerns very seriously and we seek to solve all issues brought to our attention immediately, such as yours. In fact, delivering excellence to all our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns, has taken the initiative to review your case, and will be reaching out to you to further assist you with your case. But if you prefer to speak to us at your convenience, please feel free to give us a call at (800) 965-3192. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you and hope to resolve any concerns you may have.
Dec. 20th, 2021
Michelle VanGordon
We were told we had over a $20K debt. We are divorced so paid $1000 to be represented separately. Then were told we needed to pay around $5K each to be represented separately for the same joint debt. We declined. We just received a bill from the IRS - we owe $138.55. What a scam. We want our $1000 back. We didn't have that to spend in the first place.
4 years ago
Reply from Optima Tax Relief
We do everything we can to get the best resolution possible for every one of our valued clients, and because you are one of our valued clients we want to assure you that we worked tirelessly with the IRS on your behalf. Whenever we receive feedback from a client, we appreciate it and we are always willing to revisit the case to determine if there's anything additional we can do to help. That is exactly what we will be doing in your specific situation. We would truly appreciate you giving us another opportunity to speak with you again. At your earliest convenience, you are welcome to call us at 1-800-965-3192 and ask to be connected to the Quality Assurance department. We are looking forward to speaking with you.
Jul. 8th, 2020
Lula Massenburg
I appreciate their efficiency and great customer service. So far they have lived up to every thing they have said that they will do.
4 years ago
Reply from Optima Tax Relief
We enjoyed working with you, thanks so much.
Jul. 8th, 2020
Mark Palmer
Very professional and knowledgeable. They provide a very conducive environment to respond and provide information to resolve my issues.
4 years ago
Reply from Optima Tax Relief
Thanks Mr. Palmer, we're so happy to hear you enjoyed your experience with us!
Jul. 8th, 2020
Remy saad Washington, DC
After finishing with optimal and looked at the big picture they really did nothing for me but to arrange a payment plan which I realized I can do myself they charged me over $3000 and what I/O the IRS stayed the same nothing was settled for less and when I asked them to help me defer a payment during this coronavirus time they told me tough luck by my case manager, Even though I was still on a monthly subscription with them and I called IRS myself and got it done in two minutes. After everything in my opinion I wasted my money
4 years ago
Reply from Optima Tax Relief
Hi Ms. Saad, please give us a call at (800) 965-3192 to provide us the opportunity discuss your concerns. We're proud to have resolved over a billion dollars in tax debt for our clients, and have achieved this by making it our mission to deliver excellence to every client, every time.
We stand by our stellar reputation that's reflected in our numerous awards and accreditations, such as the Torch Award for Ethics we received from the Better Business Bureau of San Diego, Orange, and Imperial Counties. Optima is the leader in the Tax Resolution industry because we take every concern expressed by our clients very seriously. So again, we'd be delighted if you gave us a call at (800) 965-3192 so we can address your concerns directly.
We stand by our stellar reputation that's reflected in our numerous awards and accreditations, such as the Torch Award for Ethics we received from the Better Business Bureau of San Diego, Orange, and Imperial Counties. Optima is the leader in the Tax Resolution industry because we take every concern expressed by our clients very seriously. So again, we'd be delighted if you gave us a call at (800) 965-3192 so we can address your concerns directly.
Apr. 8th, 2020
Curt Artesia, NM
I would put a negative 10. Look for someone who provides customer services and will do what they say! They are worse than dealing with the IRS because I paid Optima $7000 to "resolve my tax issues!" Customer service is nonexistent. They have waited over a year and waited till more taxes have fallen outside the statute of limitations. IRS will not pursue you for taxes owed over 10 years. If you want to keep your sanity, find someone else to use!!! Please!!!
4 years ago
Reply from Optima Tax Relief
Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.
Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.
Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.
Nov. 26th, 2019
Mo salem Fort Wayne, IN
DONT DONT DONT !!!!! Use this company complete fraud just sell u dreams than what they proposed, spent about 5000 with them , then they say pay off what u owe then will help what's the point of me hiring you as a company if I'm gonna pay off my tax lien , trust me people stay away they will use and abuse you for your money. if I can rate them I'll give them -5 stars
5 years ago
Reply from Optima Tax Relief
Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.
Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.
Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.
Oct. 4th, 2019
Charlelayne Carswell Vero Beach, FL
Optima tax was not not good at all tried to make me sign in to an agreement on my payment which was definitely not accurate to what I was trying to establish not did they doubly my taxes for 2018 they stated I had owe IRS $8000 for 1 year when only I made $32,500,that only make me owe IRS $2450 (round about) these people are stupid or plain ignorant cause neither that why I discontinue their services,what a fluke.
5 years ago
Reply from Optima Tax Relief
Thanks for reaching out. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns and is ready and waiting to speak with you with additional steps we can take to further assist you with your case. Please feel free to give us a call at (800) 965-3192 at your earliest convenience. We are ready to help resolve any and all of your concerns, and we thank you for providing us with that opportunity by reaching out. We look forward to speaking with you soon.
Sep. 30th, 2019
Jill Temple, TX
I would give it a negative number if allowed. I am sure they really help people. But your local tax preparer can probably help you as well as the huge company that changes people every month and trust me, for a considerable amount. Check locally first. Reasonable pay and face to face service with someone who wants to help you and can. Optima tax will take your money even if they know someone else could probably help you. And the money you save going to local company , you can use to pay your taxes.
5 years ago
Reply from Optima Tax Relief
Hi, we would like to get a better understanding of your situation. Please give us a call at (800) 965-3192 to provide us the opportunity to discuss your concerns further. Optima is the leader in the Tax Resolution industry because we take our clients concerns very seriously. We stand by our stellar reputation that we maintain with all other consumer review sites that verify client reviews.
One of our core values is to "aim for excellence," and we will work hard to ensure you have an excellent experience with us. We look forward to speaking with you.
One of our core values is to "aim for excellence," and we will work hard to ensure you have an excellent experience with us. We look forward to speaking with you.
Sep. 24th, 2019
Charity Chastain Yuma, AZ
My husband called them and ended up paying the $495 fee to start, but we still can't figure out what they really did. They just told us stuff we already knew. Then they told us we would have to pay them another $8,000 to move forward with the process! DO NOT use them! We ended up going to a CPA to try and get things resolved.
Update we have came to a resolution. They are working with us to resolve our issues.
5 years ago
Reply from Optima Tax Relief
Thanks for reaching out. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns and is ready and waiting to speak with you with additional steps we can take to further assist you with your case. Please feel free to give us a call at (800) 965-3192 at your earliest convenience. We are ready to help resolve any and all of your concerns, and we thank you for providing us with that opportunity by reaching out. We look forward to speaking with you soon.
Aug. 14th, 2019
Gregory Sewell Mobile, AL
After some issues in the beginning, Brenda V personal reachout to me and handle things professional, courteous and knowledgeable.
5 years ago
Reply from Optima Tax Relief
Hi Mr. Sewell, first, thank you for sharing your feedback with us. We understand your concerns and we would like the opportunity to continue working with you, and we aim to do so as soon as possible when we have a dedicated Quality Assurance Specialist reach out to you today. Delivering excellence to all of our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details, as well as review your case so as to determine what additional assistance we are able to provide. Our team will be reaching out to you with additional steps we can take to further assist you with your case, but you may also call us at (800) 965-3192 at your convenience. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity. We look forward to speaking with you, and hope to resolve any concerns you may have.
Jun. 11th, 2019
Thresa C Montgomery, IL
This company was useless! We had not one, not two, but THREE different case managers! They never returned our phone calls. Plus, they were supposed to protect us from getting a lean on our name but it still happened!! 9 months after we hired them! They still haven’t called us back to see if we could get our money back. This stuff is serious! Get a lawyer who knows the law in your state! It will be cheaper and they will always answer your calls!
5 years ago
Reply from Optima Tax Relief
Hi, we would like to get a better understanding of your situation. Please give us a call at (800) 965-3192 to provide us the opportunity discuss your concerns further. Optima is the leader in the Tax Resolution industry because we take our clients concerns very seriously. We stand by our stellar reputation that we maintain with all other consumer review sites that verify client reviews.
One of our core values is to "aim for excellence," and we will work hard to ensure you have an excellent experience with us. We look forward to speaking with you.
One of our core values is to "aim for excellence," and we will work hard to ensure you have an excellent experience with us. We look forward to speaking with you.
Jul. 25th, 2019
Deborah M Axle Jacksonville, FL
I am working with a refund specialist by the name of Brenda V who is a extremely rude and unprofessional individual. I asked for approximately $4,490.00 reimbursement to me for a job not done by Optima Tax Relief, LLC. They had me paying a payment installment for 7 months (paid-in-full), no offer-in-compromise, and the IRS is still keeping income tax checks, and OTR is holding all my money. I WANT MY MONEY RETURNED. They are prying on senior citizens on a fixed income in the State of Florida.
5 years ago
Reply from Optima Tax Relief
Hi Ms. Axle - We take all of our clients' concerns very seriously and seek to solve every issue brought to our attention. We take great pride in having revolutionized the tax resolution industry with our two-step process and providing our clients the best possible service and results. Indeed, delivering excellence to every client is central to our mission. So we would appreciate the opportunity to speak with you directly so we can assist you. We invite you to please contact our Quality Assurance Department at (800) 965-3192 where one of our QA Specialists will happily work thoroughly and diligently to resolve the specifics of your situation. We hope to hear from you soon. Thank you.
May. 28th, 2019
Rhonda Greensboro, NC
Do not use them. If I could give zero stars I would. They are horrible at communicating and after we completed the process and hired a tax attorney on our own. He informed us that Optima had added on $7000 in extra charges in addition to the initial $3500. We tried to get them to send us a detail account of what we owed because it did not add up but of course they never would. Now we know why. Save your money and hire a tax attorney. The attorney also got some of our taxes dismissed but not Optima! You will be left worse than you started.
5 years ago
Reply from Optima Tax Relief
Hi, upon receiving your review, we've been diligently trying to locate you in our system but your review didn't provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our Quality Assurance Specialists, whenever you are ready.
We have full confidence in our staff to deliver excellent service and results. Our team truly goes out of their way for every client who hires us. We are extremely proud of our staff and the amazing work that they do in helping thousands of people solve their IRS problems every month. We have resolved over a billion dollars in tax debts for our clients. We have received the Torch Award for Ethics from the Better Business Bureau as well as many other awards recognizing our adherence to the highest ethical standards, consumer-first business practices, and community service.
We would sincerely appreciate the opportunity to speak with you directly and we are looking forward to your call.
We have full confidence in our staff to deliver excellent service and results. Our team truly goes out of their way for every client who hires us. We are extremely proud of our staff and the amazing work that they do in helping thousands of people solve their IRS problems every month. We have resolved over a billion dollars in tax debts for our clients. We have received the Torch Award for Ethics from the Better Business Bureau as well as many other awards recognizing our adherence to the highest ethical standards, consumer-first business practices, and community service.
We would sincerely appreciate the opportunity to speak with you directly and we are looking forward to your call.
May. 23rd, 2019
Rita Myers Apollo, PA
After paying the original $500 for optima to review our case they came back saying we owe the IRS almost $100,000. We had a letter directly from the IRS saying we owed just over $80,000. Good news if we payed an extra $10,000 to Optima they would set up payment arrangements for us. When I called to ask questions or get help they became angry and rude very quickly. So I asked for a refund as they has some how raised our debt. Still no call back. I started with debt. Called back for help and now have no time to save my house and out $500 on top of that.
5 years ago
Reply from Optima Tax Relief
Hi Ms. Myers - first, please give us a call at (800) 965-3192 to provide us the opportunity discuss your concerns further. A dedicated member of our team has already been made aware of your concerns and is ready and waiting to speak with you with additional steps we can take to further assist you with your case. We believe our clients have the right to "be treated like an individual, not a number," and we plan to commit to these actions in our follow up call with you.
We have a great number of satisfied clients, and we'd like to highlight one of our favorite recent accounts with you:
"Optima Tax Relief saved my life! [...] I did some research about tax relief and decided to call Optima. They explained everything very clearly and the options available. Long story short, they took my case on, protected me from collection, and negotiated a payment plan for $456 per month!!!! Thanks Optima!!! My family thanks you!!!!" - Jorge L, 3/18/2019
We understand that this can be a trying process, and it isn't easy. We have tremendous respect and faith in our employees, who are qualified tax professionals. Our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. We would truly appreciate you giving us a chance to help resolve your concerns and we are sincerely looking forward to speaking with you again.
We have a great number of satisfied clients, and we'd like to highlight one of our favorite recent accounts with you:
"Optima Tax Relief saved my life! [...] I did some research about tax relief and decided to call Optima. They explained everything very clearly and the options available. Long story short, they took my case on, protected me from collection, and negotiated a payment plan for $456 per month!!!! Thanks Optima!!! My family thanks you!!!!" - Jorge L, 3/18/2019
We understand that this can be a trying process, and it isn't easy. We have tremendous respect and faith in our employees, who are qualified tax professionals. Our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. We would truly appreciate you giving us a chance to help resolve your concerns and we are sincerely looking forward to speaking with you again.
May. 10th, 2019
David Perrin RN Pleasant Hill, CA
They took almost 6500 dollars, did not get one thin dime of my tax debt relieved, offered my a small portion of that bill in refund, AFTER I filed a BBB claim against them. Horrible company! I then called the IRS myself, and discovered that Optima had not even given the IRS my correct address. The receptionist was very polite, but after, and when they have your money the polite is over. DO NOT use this company. Just that fact that they advertise here eluding to a refund is ridiculous.
5 years ago
Reply from Optima Tax Relief
Hi Mr. Perrin, thank you for voicing your concerns, as well as the feedback you provided. We take everyone’s experience with our company very seriously, and we work hard to make it a happy and successful one. Please give us a call at (800) 965-3192 to provide us the opportunity discuss your concerns further. Our core values are to "be transparent, empathetic and communicate expectations," and we will do all of those things in our follow up call with you.
We stand by our stellar reputation that we maintain with all other consumer review sites that verify client reviews, especially the BBB where we currently have an “A+” rating and we work alongside every client to resolve their issues.
Optima is the leader in the Tax Resolution industry because we take our clients concerns very seriously. We look forward to speaking with you.
We stand by our stellar reputation that we maintain with all other consumer review sites that verify client reviews, especially the BBB where we currently have an “A+” rating and we work alongside every client to resolve their issues.
Optima is the leader in the Tax Resolution industry because we take our clients concerns very seriously. We look forward to speaking with you.
Mar. 4th, 2019
Mark G. Renton, WA
I paid $2000 to start and was told they needed over another $1,000 to be in resolution phase. I submitted everything they asked for and never got a resolution. I kept submitting information with no answer or resolution. Know I'm being told I was dropped because i didn't keep submitting the same information they keep asking for. This is ridiculous and I waisted over$3,000 with no help. Now I'm about to get garnished and end up homeless. Thanks Optimum Tax.
5 years ago
Reply from Optima Tax Relief
Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.
Upon receiving your review, we've been diligently trying to locate you in our system, but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.
Upon receiving your review, we've been diligently trying to locate you in our system, but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.
Feb. 21st, 2019
Bernie Citra, FL
Scam..Scam..Scam
The $499 initial fee was the hook, but it went south after that. Took them 2 weeks just to tell the IRS that they represented me. Then they told me that it would be an additional $14k. When I asked if they had negotiated any tax reduction, figuring if a reduction exceeded the bill it would be worth it. They told me that they didn't even start negotiating. They offered to finance the bill over 12 months, but the payments would be over $1,200 a month, not counting the payments to the IRS. When I told them the payments were not possible, they dropped me.
5 years ago
Reply from Optima Tax Relief
Thank you for reaching out and we want to let you know that we take everyone’s experience with our company very seriously, and we work hard to provide the best possible resolution for all of our clients. Your concerns are especially important to us, and we aim to make any experience with us a total success. We would like to state that we have full confidence in our staff to deliver excellent service and results. Our team truly goes out of their way for every client who hires us. We are extremely proud of our staff and the amazing work that they do in helping thousands of people solve their IRS problems every month. We have resolved over a half billion dollars in tax debts for our clients. We have received the Torch Award for Ethics from the Better Business Bureau as well as many other awards recognizing our adherence to the highest ethical standards, consumer-first business practices, and community service. We have a small army of qualified tax attorneys and enrolled agents possessing the certifications required to negotiate directly with the IRS on our clients’ behalf and resolve their tax issues, and we are also officially approved by the IRS to provide continuing education courses. Our success is made possible thanks to our dedicated staff – hundreds of the hardest-working tax professionals you can find – who pour their hearts and minds into helping every one of our clients, every day. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns and is ready and waiting to speak with you with additional steps we can take to further assist you with your case. Please feel free to give us a call at (800) 965-3192 at your earliest convenience. We are ready to help resolve any and all of your concerns, and we thank you for providing us with that opportunity by reaching out. We look forward to speaking with you soon.
Nov. 9th, 2018
Joyce A. Palmdale, CA
THIS COMPANY IS A RIP-OFF! My husband and I paid $500.00 for their investigation- which they claimed was mandatory before they began. The "investigation" basically told us what we knew already. We owed a DEBT. Optima then gave us a big bill , around 3k to pay them on top of the $500.00 we had already paid. No guarantees. We opted to not go with them and go with a CPA which was CHEAPER ONLY 1500! OPTIMA refused to refund any of the $500.00 we paid! DO NOT GO TO THIS COMPANY!!!! TRY YOUR LOCAL CPA!!!!!!
5 years ago
Reply from Optima Tax Relief
Thank you for reaching out and we want to let you know that we take everyone’s experience with our company very seriously, and we work hard to provide the best possible resolution for all of our clients. Your concerns are especially important to us, and we aim to make any experience with us a total success. We would like to state that we have full confidence in our staff to deliver excellent service and results. Our team truly goes out of their way for every client who hires us. We are extremely proud of our staff and the amazing work that they do in helping thousands of people solve their IRS problems every month. We have resolved over a half billion dollars in tax debts for our clients. We have received the Torch Award for Ethics from the Better Business Bureau as well as many other awards recognizing our adherence to the highest ethical standards, consumer-first business practices, and community service. We have a small army of qualified tax attorneys and enrolled agents possessing the certifications required to negotiate directly with the IRS on our clients’ behalf and resolve their tax issues, and we are also officially approved by the IRS to provide continuing education courses. Our success is made possible thanks to our dedicated staff – hundreds of the hardest-working tax professionals you can find – who pour their hearts and minds into helping every one of our clients, every day. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns and is ready and waiting to speak with you with additional steps we can take to further assist you with your case. Please feel free to give us a call at (800) 965-3192 at your earliest convenience. We are ready to help resolve any and all of your concerns, and we thank you for providing us with that opportunity by reaching out. We look forward to speaking with you soon.
Nov. 7th, 2018
Thomas Barry Granville, OH
This company HAS to be paying for positive reviews. They have been helpful in only one way: parting me with money I could have used to find a better alternative. DO NOT USE THIS SERVICE. Trust me, I could have saved thousands of dollars and months of anguish if I had just done some more research. This company has many bad reviews if you drill down deep enough to get past the positive ones they have bought.
6 years ago
Reply from Optima Tax Relief
Thank you for voicing your concerns, as well as the feedback you provided. We take everyone’s experience with our company very seriously, and we work hard to make it a happy and successful one. We are extremely proud of our staff and the amazing work that they do in helping thousands of people solve their IRS problems every month and we want to take this as an opportunity to further enhance our client experience. Our success is made possible thanks to our dedicated staff - hundreds of the hardest-working tax professionals you can find - who pour their hearts and minds into helping every one of our clients, every day. One of our dedicated Quality Assurance Specialists has already been made aware of your concerns and is ready and waiting to speak with you with additional steps we can take to further assist you with your case. Please feel free to give us a call at (800) 965-3192 at your earliest convenience. We are ready to help resolve any and all of your concerns, and we thank you for providing us with that opportunity by reaching out. We look forward to speaking with you soon.
Aug. 16th, 2018
j Upland, CA
I owed the IRS tens of thousands of dollars but after 3 years of back & forth thanks to optima tax relief they were able to have it settled for $100!
6 years ago
Reply from Optima Tax Relief
We're happy to hear that you are ecstatic regarding the resolution you received. We wish you the best moving forward, and we thank you for taking the time out of your day to leave us a review!
Jul. 16th, 2018
Wanda Becton Memphis, TN
They where wonderful helpful and very friendly willing to work with you letting you know every step really took a load off
6 years ago
Reply from Optima Tax Relief
Hi Ms. Becton, we certainly appreciate you taking the time out of your busy day to leave us a review. We were happy to be a "wonderful, helpful, and very friendly" team for you in your time of need! Dealing with the IRS doesn't have to be difficult, and we aim to provide you with a resolution that works for you. We wish you the best moving forward, and thank you again!
Jun. 27th, 2018
Mukong Adeso Ashland, VA
Horrible experience. Complete disconnect between what was promised us by their sales representative and the actual representatives. We kept sending them endless paperwork while our fees and interest increased. Ended up paying more than when we started one year after. As far as I am concerned, they are a complete scam. They are fee before service so they don’t care to offer any services since you have paid them already. Horrible mistake to have been involved with them. A word to the wise is enough. Avoid being a victim to their scam and go somewhere else.
6 years ago
Reply from Optima Tax Relief
Hi M. Adeso, we’d like to thank you for sharing your feedback with us, and we want to emphasize that we plan to take care of your concerns immediately. We have a quality assurance specialist who has already been briefed on your case and is ready to assist you further, and will be contacting you shortly. We also encourage you to call us at (800) 965-3192 if you prefer to speak with us at your convenience. Delivering excellence to all of our clients is central to our mission, and we would truly appreciate the opportunity to speak with you directly so that you can provide us with additional details, as well as review your case so as to determine what further assistance we are able to provide. It's always our goal to resolve every issue for our clients to the fullest possible extent, so thank you for providing that opportunity.
May. 22nd, 2018
kenneth black Dayton, TX
The people at Optima Tax did a wonderful job on 3 years of tax problems. I know their actions saved me thousands, which is way better than owing it!!
Thanks Ken Black
6 years ago
Reply from Optima Tax Relief
Hi Mr. Black! We are so glad that you think we did a "wonderful job" - we love working hard for clients like yourself. Thank you for the review!
Apr. 26th, 2018
Peidro Foreman
Very good company to deal with...helped me so much...didn't think they could but optima proved me wrong very good company to hire
7 years ago
jc Grand Rapids, MI
this is very simple scam for them they tell you it going to cost 3 or 4000 after that done they keep asking for more money the customer can not say no cause afraid of loose the already money paid so keep sending money they keep charging more money I did canceled the job never done after I realize this was scam so I ask for my money back but my money still in their pocket that their job to keep money from customers DONT TRUST THIS PEOPLE I LOST ALMOST $7000 nothing but scamers
7 years ago
Blair K Ardmore, PA
I had an impeccable experience with Optima tax relief. I was suggest Optima Tax Relief to anyone with a tax problem!
K. Blair
7 years ago
Dan Sullivan
Omg-outstanding results ty so much optima tax, what a large crushing burden just reduce to next to nothing, again it truly is tax relief
7 years ago
manyy Framingham, MA
just bad service, this people charge the a lot money and never help me out, really really bad people i did not recommended to anyone to trust optima tax relief, after charge me $3400 they push me to cancel the service and then denied to refund my money at all, what bad idea to trust at optima tax relief, what a nightmare was my experience, I fell bad wasting time and money
7 years ago
