Name: Optima Tax Relief
Rating: 3.7

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Verified Customer

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Mike

Helpful on getting documents in order and work hard during a pandemic

6 years ago

Reply from Optima Tax Relief

It's much harder at this time, so thank you for trusting us, Mike!

Oct. 9th, 2020

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Verified Customer

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William g McCarthy jr

Waste of $14,000 dollars could of got same outcome if I dealt with IRS myself a year later still owe IRS SAME amount could not get offer of compromise or reduced penalty

6 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Oct. 9th, 2020

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Verified Customer

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Keith Poindexter

Still awaiting final resolution. Communications could be better. Submitted information more than once

6 years ago

Reply from Optima Tax Relief

We're thrilled to deliver you an amazing resolution.

Oct. 6th, 2020

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Verified Customer

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Rick Pernell

I don't feel anything was done for me. I am still waiting for documents and closure. It was expensive for me and I don't feel good about it.

6 years ago

Reply from Optima Tax Relief

Hello Mr. Pernell, we sincerely appreciate the feedback you provided. We want assure you that we strive to provide the highest quality of customer service as well as obtaining the best resolution for our clients. In light of receiving your comments, we have notified our QA team and expedited your case to Specialist solely dedicated to addressing and resolving your specific concerns who will be reaching out to you ASAP. We encourage you to continue working with us so that we can address the issues to your satisfaction, our main goal is to provide a successful experience for every client and we will work tirelessly until we can provide that for you. If you prefer to get in touch with us at your convenience, we welcome you to give us a call at (800) 965-3192. We look forward to speaking with you.

Oct. 6th, 2020

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Verified Customer

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Teresa Dipietro

Always helpful and professional. Calls were always on time.

6 years ago

Reply from Optima Tax Relief

So happy to hear it. Customer service is our priority.

Oct. 6th, 2020

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Verified Customer

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Vito Scarola

They are ALWAYS available and ALWAYS understanding and ALWAYS attentive!

6 years ago

Reply from Optima Tax Relief

You know it! Thanks for the great feedback!

Oct. 6th, 2020

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Verified Customer

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Willie Graham Sr

Great customer service and gray communication throughout the process

6 years ago

Reply from Optima Tax Relief

We certainly appreciate it!

Oct. 6th, 2020

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Verified Customer

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Jim Hammes

Very Helpful, Professional,Experienced and Supportive with our needs

6 years ago

Reply from Optima Tax Relief

Great to hear, we're passing on the kudos to our team!

Sep. 25th, 2020

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Verified Customer

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Patricia Mitchell

They are very kind and explained information that's needed very thorough.

6 years ago

Reply from Optima Tax Relief

Thank you Ms. Mitchell!

Sep. 25th, 2020

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Verified Customer

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Anonymous

So far they have explained every step and looking forward to progress

6 years ago

Reply from Optima Tax Relief

Thank you for the feedback.

Sep. 23rd, 2020

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Verified Customer

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Regina Obryant

Very great customer service and making sure you feel they have your back.

6 years ago

Reply from Optima Tax Relief

Thanks Ms. Obryant, we appreciate that.

Sep. 23rd, 2020

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Verified Customer

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Kim Zarro

As my case goes through the process, I am having difficulty getting documents I need.

6 years ago

Reply from Optima Tax Relief

Thank you for the feedback. We're passing this along to the team!

Sep. 23rd, 2020

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Verified Customer

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Carmel Perino

Iâ€™m in phase 3 & to date theyâ€™ve been very responsive, knowledgeable & professional.

6 years ago

Reply from Optima Tax Relief

Thank you for the great feedback! We are getting you the best possible resolution for your circumstances!

Sep. 23rd, 2020

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Verified Customer

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doris Rocky Mount, NC

great company they were willing and able to help resolve my tax issue

6 years ago

Reply from Optima Tax Relief

Of course - thank you for choosing us to resolve your tax debt!

Sep. 1st, 2020

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Verified Customer

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Susan Knoxville, TN

Optima Associates are skilled, compassionate, and thorough and professional.

6 years ago

Reply from Optima Tax Relief

Thanks for the kind feedback, Susan!

Sep. 1st, 2020

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Verified Customer

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Walter Wilkerson Wake Forest, NC

They were very helpful and willing to answer all of my questions

6 years ago

Reply from Optima Tax Relief

Thank you Mr. Wilkerson, we've been happy to work with you.

Aug. 25th, 2020

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Verified Customer

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Ronald jones Hanson, KY

Good results in a good amount of time and nice people to talk to

6 years ago

Reply from Optima Tax Relief

Happy to hear it, thanks for the feedback Mr. Jones!

Aug. 18th, 2020

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Verified Customer

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Alan Wyatt South Padre Island, TX

Professionalism, knowledge, character, integrity, efficiency

6 years ago

Reply from Optima Tax Relief

Thank you Mr. Wyatt!

Aug. 18th, 2020

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Verified Customer

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Ray Green Los Angeles, CA

Exemplary service, outstanding organization, top flight professionalism.

6 years ago

Reply from Optima Tax Relief

Wow, thanks Mr. Green!

Aug. 18th, 2020

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Verified Customer

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Thomas Dotson Jr Sylmar, CA

Because the representatives are very precise and professional.

6 years ago

Reply from Optima Tax Relief

Thank you for the pleasant feedback Mr. Dotson!

Aug. 18th, 2020

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Verified Customer

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Dale Schneider Van Nuys, CA

They have understood the issues i have and have put up with me. God Bless them

6 years ago

Reply from Optima Tax Relief

And we're so happy to have helped you receive an incredible resolution!

Aug. 18th, 2020

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Verified Customer

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Dorothy Nicholson Newark, NJ

Very well knowledgeable in tax business and professional ism beyond reproach

6 years ago

Reply from Optima Tax Relief

Thank you Ms. Nicholson!

Aug. 18th, 2020

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Verified Customer

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Greg S Paramus, NJ

The process has taken way too long. For the amount of money i paid it should have taken less than the 10 months it took and we're still not finished

6 years ago

Reply from Optima Tax Relief

Thank you for your feedback. We would sincerely appreciate the opportunity to speak with you again to further discuss your case, since we take all of our clients' concerns very seriously and strive to address every issue brought to our attention.

Upon receiving your review, we've been diligently trying to locate you in our system but your review didn’t provide enough identifiable information to locate you. We welcome you to call (800) 965-3192 to speak with one of our QA Specialists, whenever you are ready. We will be more than happy to speak with you directly about your concerns. We truly hope you provide us with an opportunity to turn your experience around, and we are looking forward to hearing from you.

Aug. 18th, 2020

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Verified Customer

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1SGjjs Round Hill, VA

Professional assistance and advisory with a very stressful process.

6 years ago

Reply from Optima Tax Relief

Thank you!

Aug. 18th, 2020

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Verified Customer

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David Hunter Savannah, GA

They provided me with everything that I needed, service was excellent.

6 years ago

Reply from Optima Tax Relief

Congratulations and enjoy!

Aug. 18th, 2020

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Verified Customer

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Andrew Guenther Durham, NC

kept me informed and worked with me whenever I had a question.

6 years ago

Reply from Optima Tax Relief

We are so glad to hear that and communication really is our priority here!

Aug. 3rd, 2020

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Verified Customer

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Joselyn Harris San Diego, CA

They have dealt with my back taxes as well as doing my taxes each year

6 years ago

Reply from Optima Tax Relief

Thank you Ms. Harris!

Aug. 3rd, 2020

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Verified Customer

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Mattie Young Long Beach, CA

Excellent service , lots of communication, very trust worthy

6 years ago

Reply from Optima Tax Relief

We're happy to hear that, thank you! Our great clients make communication easy.

Aug. 3rd, 2020

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Verified Customer

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William Hardy

They Listen,They work for you,They want to help, they resolve your problems,

6 years ago

Reply from Optima Tax Relief

We do listen to our clients, Mr. Hardy, thank you!

Jul. 22nd, 2020

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Verified Customer

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Yvonne Wicks

Pandemic unable to pay but they are still progressing with my case

6 years ago

Reply from Optima Tax Relief

We are happy to help Ms. Wicks.

Jul. 22nd, 2020

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Verified Customer

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Jimmy Aldridge

Your hard work and the information I was given was very helpful

6 years ago

Reply from Optima Tax Relief

Thank you Mr. Aldridge! We appreciate that.

Jul. 22nd, 2020

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Verified Customer

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Paul Aguirre

They explained everything to the tee. Answered all my questions and concerns.

6 years ago

Reply from Optima Tax Relief

Thank you Mr. Aguirre for the feedback!

Jul. 22nd, 2020

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Verified Customer

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Andri Turner Sterrett, AL

They are very helpful and they are working with me at this moment

6 years ago

Reply from Optima Tax Relief

Excellent! Please let us know if we can help you with anything by contacting us directly on our social media.

Jun. 23rd, 2020

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Verified Customer

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Kevin and Kathy Hehn Chattanooga, TN

Optima found our mistakes in what we were doing in filling out our taxes.

6 years ago

Reply from Optima Tax Relief

We don't want to find mistakes, but when we do, just know we're doing our job! We hope you enjoy your resolution and ease from stress by the IRS!

Jun. 23rd, 2020

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Verified Customer

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Anne Dempsey Westland, MI

Very helpful, reassuring and patient. Takes the worry from client to them.

6 years ago

Reply from Optima Tax Relief

That's what we want to hear the most! So glad we are able to provide you that ease of the process!

Jun. 23rd, 2020

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Verified Customer

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DAVID NAYTHONS Glendale, CA

OPTIMA TOOK ON MY CASE AND I OMLY HAD TO PAY $2,120.00 AGAINST $50.000.00

6 years ago

Reply from Optima Tax Relief

That's amazing Mr. Naythons! Glad we were able to present you with an offer in compromise, and congratulations on your resolution!

Jun. 23rd, 2020

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Verified Customer

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Alonzo Martinez Lakeland, FL

Very helpfull good customers service work well with payments

6 years ago

Reply from Optima Tax Relief

Thank you for the feedback Mr. Martinez!

Jun. 9th, 2020

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Verified Customer

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Jeff Brock Knoxville, TN

They keep in constant contact and very helpful in walking me through every step

6 years ago

Reply from Optima Tax Relief

Excellent communication with our clients is one of our biggest priorities!

Jun. 9th, 2020

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Verified Customer

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Roland Ketchens Reserve, LA

Good Service, Caring Staff And Compassion And Understanding

6 years ago

Reply from Optima Tax Relief

We've enjoyed working with you, thank you!

Jun. 9th, 2020

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Verified Customer

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Anonymous Opa Locka, FL

Thanks for your help and support couldn't have done it without your help

6 years ago

Reply from Optima Tax Relief

Thank you for your feedback! We're so happy to have helped you.

Jun. 3rd, 2020

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Verified Customer

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Liliana Torrado

Very professional and nice people. They really helped with tax problems.

6 years ago

Reply from Optima Tax Relief

So happy to hear that Ms. Torrado, thank you!

May. 27th, 2020

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Verified Customer

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Dean Haske

great on communication , very efficent , met my expectations

6 years ago

Reply from Optima Tax Relief

Glad we met your expectations on communication Mr. Haske!

May. 26th, 2020

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Verified Customer

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melvin thomas

always reliable and helpful and would recommend the company to anyone

6 years ago

Reply from Optima Tax Relief

Thanks Mr. Thomas, we appreciate it!

May. 26th, 2020

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Verified Customer

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Cynthia Reed

Real helpful and caring people that take time to answer all your questions

6 years ago

Reply from Optima Tax Relief

Thank you for the feedback Ms. Reed!

May. 26th, 2020

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Verified Customer

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Elena Jones

Very nice lady, was concern about me understand the program in general.

6 years ago

Reply from Optima Tax Relief

Thanks Ms. Jones, we'll pass on the kind feedback!

May. 26th, 2020

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Verified Customer

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Stephanie Grodell

The portal is very easy to use and the staff follow up when they say they will.

6 years ago

Reply from Optima Tax Relief

Thanks Ms. Grodell! We appreciate that and we appreciate you following up!

May. 26th, 2020

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Verified Customer

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james litofsky

Optima is the best and most caring and hard working to get the results !

6 years ago

Reply from Optima Tax Relief

Thank you Mr. Litofsky!

May. 26th, 2020

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Verified Customer

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Terry Dunn

They have been timely, professional and answered all questions and concerns

6 years ago

Reply from Optima Tax Relief

We appreciate that!

May. 26th, 2020

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Verified Customer

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Vernon McMillan

Always friendly, knowledgable, amd willimg to help solve your issues

6 years ago

Reply from Optima Tax Relief

Thanks Mr. McMillan! We appreciate all of your help.

May. 26th, 2020

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Joel Batten Monroe, NC

A Great Company to Work With. They had my back the first time i called

6 years ago

Reply from Optima Tax Relief

Of course Mr. Batten! Happy to hear it.

May. 12th, 2020